The Restaurant Manager oversees and leads all activities within the assigned property to the highest level. He or she will be responsible for leading and directing the restaurant operations to ensure that the guest experience, food and beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Restaurant Manager.

The job responsibilities include the following:

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience.
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records.
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
• Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
• Display good supervisory skills with ability to assign and delegate duties among staffs.
• Manage customer complaints to build brand loyalty.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Requirements:

The candidate should possess the following:

• Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 4 years of related and managerial experience.
• Pre-opening experience for Food and Beverage outlets across various concepts and operations and possess banquet operations experience.
• Experience in menu planning and menu engineering.
• Excellent spoken and written English.
• Strong interpersonal skills and communication skills, and experience in managing large complex teams.
• Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge.
• Confident and meticulous.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.

-To handle cooperate business sales accounts

-Understanding and experience with F&B industry

-With basic wine knowledge is advantage

-Wine knowledge will be provided if required

-Ensure of achieving personal and team sales target

-Ensure that payments are processed correctly

-Able to manage a sales team independently

-Passion and Interest in wine

-Min. 2 years in cooperate sale of wines

-Interested applicants kindly forward your detailed resume.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Project Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Manage and ensure the projects operations in a safe, timely manner and efficient to meet internal and customer terms/criteria.
• Liaise with other departments to support project requirements
• Work with the Project Controls (PC) Team to develop the Contract Master Schedule (CMS) and communicate schedule needs to relevant departments for assessment and approval.
• Ensure the availability of sufficient resources and competent manpower to support project objectives in line with contractual obligations
• Safeguard organisation’s interests and minimize contract risks while maintain the customer satisfaction.
• Conduct thorough risk assessments per project procedures to identify and minimize potential issues in executing the project.
• Identify, evaluate, and initiate corrective action in problematic areas, monitoring and rescheduling the project when required.
• Identify alterations to the project scope and negotiating variation orders for customer-driven changes.
• Conduct meetings (internal and client) as required.
• All other ad-hoc duties as assigned.

Requirements:

• ·Minimum Degree in Engineering or equivalent
• Minimum 7 years’ relevant working experience in project management
• Certified in PMI would be advantageous

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Highlights

• Family-oriented working environment
• 5 days work week with Hybrid work arrangement and staggered working hours
• Staff benefits and welfare
• AWS & VB
• Transport and lunch provided
• Medical benefits/insurance such as dental, specialist claims, health screening

Job Description

• Provides leadership, planning and overall management of the QHSSE department
• Promotion of a genuine safety culture across all business units
• Acts as DPA and CSO
• Ensures that policies and procedures are created in line with best international practices such as OVMSA, Marine Safety Forum, Intertanko etc.
• Ensure those QHSSE standards are applied to our vessels, our employees (ashore and seagoing) as well as subcontractors
• Ensures an effective system is in place for smooth operation and the safety of all onboard the vessels and ashore
• Responsible for the production of all reports related to non-conformances, accidents, incidents and near misses
• In charge of the Group’s internal and external QHSSE audits
• Ensures Corrective and Preventive Action Plans are generated
• Responsible for ensuring that safety systems on-board, such as safety committees, inspections/audits are in place

Requirements

• Ex-Chief Officer/Mate, Second Officer during sailing time
• Minimum 15 years of related working experience in the management of safety within the maritime industry
• Knowledge of the various regulatory processes and systems in QHSSE management such as the ISO standards and ISM code
• Must have Ship Management in Offshore Supply Vessels experience with strong focus in Quality, Health, Safety, Sustainability & Environmental experience.
• Effective communication skills in both written and spoken English
• Lead auditor, Incident Investigation, DPA and CSO certification
• Proficiency in Microsoft Office applications

Interested candidates, please indicate your expected salary, reasons for leaving and notice period in your resume. Regret that only shortlisted candidate will be notified.

As the largest college in Nanyang Technological University Singapore, the College of Engineering (CoE) which comprises six internationally known engineering schools is home to more than 13,000 students, 400 faculty and 1,400 staff. With its engineering research output ranked amongst the top 15 universities in the world, CoE is a recognised leader in innovation and technology.

Providing effective and efficient administrative and secretariat support to Dean, College of Engineering (DCoE), you will execute the full spectrum of programmes, tasks and activities, which include (but not limited to) appointment/meeting scheduling, documentation, minutes taking, report compilation and event management.

As an integral administrative member at the Dean’s office, you will also lead or be part of the taskforce in the planning, organization, and management of college-level programmes such as visit by the College Advisory Board and College Town Hall. You will also serve as a staff officer to DCoE in the management of documentation and travel arrangement, prioritization of requests, handling of sensitive information, communication management, management reporting, and facilitation of inputs and recommendations for decision-making.

Your key duties included but not limited to the following:

• Manage DCoE’s role-based email account and calendar.
• Manage DCoE’s schedule, appointments, travel arrangements and submission of various claims.
• Support research administration such as research database management and collation of information from internal and external stakeholders.
• Plan, coordinate and prioritize requests and information flow, ensuring seamless organizational communication.
• Coordinate and provide logistic support to college-related events and visits.
• Undertake any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• Degree qualification or equivalent, preferably with relevant working experience in a secretarial role
• Good planning, organizational and problem-solving skills
• Strong interpersonal skills
• Good written and oral communication skills
• Good time management skills
• Flexibility and Adaptability in a fast-paced environment
• IT savvy with good knowledge in Microsoft Office Applications

Roles & Responsibilities

1. Ensure that the laboratory operate according to the requirement of ISO17025.

2. Responsible for the overall quality control and calibration of all laboratory equipments.

3. Identify and resolve any service quality problems.

4. Responsible for the day to day running of the laboratory, ensuring efficient and appropriate use of resources/facilities to meet operational requirement and deliver valued services.

5. Manage two shift teams and work cohesively with team leaders to meet business objectives.

6. Ensure effective communication with team members to achieve appropriate levels of understanding and commitment to business objectives.

7. Drive performance management for laboratory staff, supported by adherence to the Company’s Performance Management framework, by appraising, coaching, and developing direct reports, ensuring each individual has a set of objectives and is given an annual performance appraisal.

8. Liaise with regulatory agencies (e.g. SPF, NEA & MOM) for licensing / permit applications and renewals.

9. Assist Management in resource planning for the laboratory.

10. Ensure that the laboratory operate within budgetary control and implement cost saving initiative.

11. Monitor process deviations and ensure timely implementation of corrective and preventive actions.

12. Vendor/ supplier qualification and procurement of critical material and services

Requirements:

• Minimum Qualification: Degree in Chemistry (or relevant field) or have attained a similar level of knowledge by virtue of experience in relevant field of Chemistry.

• 2 years of experience in laboratory management /team leader or supervisory experience.

• Strong knowledge of SAC-SINGLAS and ISO/IEC 17025 standards

• Experience in regulatory and accreditation audits will be a strong advantage.

• Experience in fuel testing lab preferred.

• Must be able to work cohesively with fellow departments to attain common goals.

• Has the ability to lead, align and motivate staff.

• Effective in people and team management.

• Must be resilient and able to handle tight timelines.

Job Summary

As a Recruiting Manager your responsibilities will include:

· Business development: Develop and grow your own client base by marketing our services for full time placement solutions. Market to clients via telephone as well as conduct in-person meetings with C-level executives and key decision makers. Recruiting Manager will participate in local trade association and networking events to solidify Robert Half Technology’s presence in the local business community.

· Candidate recruitment and retention:Source, screen, and qualify potential IT candidates utilizing cold calls, job boards, social networking and internal database etc. Interview prospective IT candidates via phone/in person to assess skill set, work history, and salary requirements. Recruiter will also be responsible for developing and maintaining a strong pipeline of qualified IT talent to submit to current and future client base.

· Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and IT professionals currently on assignment to ensure both receive exceptional customer service. Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.

· Leads: Generate leads and market intelligence to enhance our new client development efforts. Maintain relationships with candidates to gain industry knowledge and obtain referrals and new business opportunities.

· Meet and exceed weekly business development goals.

Qualifications:

· 2+ years’ of business to business development experience and/or working in an IT related field is preferred.

· Must have a strong desire to build a career in business development by using proven closing skills and the ability to build client relationships.

· A combination of business development and account management skills are required.

· Ability to multi-task and persevere in a fast paced dynamic environment, while maintaining a sense of urgency.

· Must have a proven track record of success and be a competitive, self-motivated individual.

Are you looking for an exciting new career with exceptional earning potential? If you are seeking a rewarding and dynamic environment, we invite you to apply today!

Please note that only shortlisted candidates will be notified.

❤️Relationship Sales Consultant

(Looking For Career Switch Opportunity)

❤️Earn $3000 Salary + High Active Comms = $6000-$10000 Income Monthly, Excluding Other Monetary Rewards - Incentives, Recurring Comms, Year Bonus, Loyalty Benefits, Career Progression Etc

(Pay Package Proven To Enable New Personnels Without Experience To Fetch At Least $6000-$10000 Monthly Income)

KPMG Tax Services assists organisations with their tax compliance obligations and help to enhance their commercial value through tax planning, and incorporating tax strategies into an overall business strategy. As part of the integrated global network, the Transfer Pricing Practice in Singapore provides transfer pricing planning, documentation, audit defense, dispute resolution and Advance Pricing Agreement (APA) solutions to large multinational clients.

The role involves:

• Partnering our clients to understand their financial circumstances and organisational objectives and develop effective business solutions tailored to their transfer pricing needs

• Managing the delivery of transfer pricing engagements and identifying opportunities for transfer pricing and other services

• Coaching and mentoring junior staff to build up our transfer pricing capabilities.

• Working closely with Partners to identify business development opportunities

The ideal candidate should possess:

• Possess a university degree and/or post-graduate qualification in Accounting, Economics, Finance, Business or Law; with at least 5 years of transfer pricing experience in a Big 4 audit firm, or a tax authority.

• Possessing an accreditation by SIATP will be an added advantage.

• Have a thorough understanding of the OECD transfer pricing guidelines and international transfer pricing environment.

• Knowledge of Singapore transfer pricing guidelines will be an advantage.

• Have excellent research and report writing skills and analytical mindset.

• Be committed to technical excellence and has an outward-looking, people-oriented personality with great English communication skills.

• Have strong leadership qualities and organisational skills.

• Be strongly driven and committed to deliver cutting-edge solutions for our clients from a wide spectrum of industries.

Only shortlisted candidates will be contacted by the KPMG Talent Acquisition team.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

NEFERTI was inspired by the ancient Egyptian Queen Nefertiti, whose beauty was legendary and with the archaeological discovery of her head bust, remains the worlds most recognisable icon of beauty.

An affiliate of Henatenn Holdings, NEFERTI was established in 2010 and provided omni-channel supply chain management solutions for beauty and lifestyle products. Supported by over 70 diverse talents in the Singapore headquarters, it manages a comprehensive portfolio across multiple categories: skincare, personal care, fragrances, cosmetics, household and beverages.

NEFERTI offers its experience in distribution logistics and product management, an established and robust global network, and local capabilities to navigate seamlessly in the respective countries. In tandem with its business volume, its reputation amongst industry players has also grown exponentially, making it one of the preferred partners of many brands. Presently, NEFERTI connects with customers spanning China, Taiwan, Hong Kong, Japan, Dubai (UAE), Thailand, Australia, USA, Indonesia, Cambodia, Vietnam, Myanmar, and Malaysia.

Its transformation to be a leading omnichannel supply chain solution provider has resulted in multiple e-commerce platforms selecting NEFERTI to power its beauty product and fragrance offering as the backend enabler, from sourcing, inventory management, forecasting, delivery as well as marketing.

Its move to its warehousing facilities has enabled NEFERTI to incorporate digital tools to manage and control information, finance, and the flow of goods. It has allowed innovative solutions for its customers, as it continues to offer value and competitiveness to meet the needs of the markets and the network.

About this role:
As a Live Stream Account Manager, you will be responsible for developing and executing live-streaming strategies to drive sales for our beauty products. You will be a key player in expanding our brand presence through engaging live stream sessions, interacting with customers, and promoting our products effectively.

Responsibilities:

• Live Stream Planning and Execution:Plan and organize engaging live stream sessions showcasing our beauty products.
  Create compelling and informative content to highlight product features, benefits, and usage.
  Collaborate with the sales and KOL agency team to align live stream content with overall marketing strategies.
  
• Customer Interaction and Engagement:Interact with customers during live streams, answering questions, providing product recommendations, and fostering a sense of community.
  Utilize social media platforms and other communication channels to promote upcoming live streams and engage with the audience.
  
• Sales Conversion:Drive sales through effective live stream strategies, encouraging viewers to make purchases during and after live sessions.
  Implement sales promotions, discounts, and exclusive offers to boost conversion rates.
  
• Analytics and Reporting:Monitor live stream performance metrics, analyze viewer engagement, and provide regular reports to assess the success of live stream initiatives.
  Identify areas for improvement and implement strategies to optimize sales and engagement.
  
• Relationship Management:Build and maintain strong relationships with influencers, beauty experts, and other partners who can contribute to successful live stream collaborations.
  

Qualifications:

• At least 2+ years of experience in live streaming, account management, or sales
• Proven experience in live streaming and content creation, preferably in the beauty or related industry.
• Sales-driven mindset with a track record of achieving sales targets.
• Strong understanding of the beauty industry, beauty trends, and customer preferences.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Creative thinking and problem-solving skills.

If you are passionate about beauty, live streaming, and driving sales through innovative strategies, we invite you to apply for this exciting opportunity. Join our team and be a part of shaping the future of beauty!

JOB SUMMARY

· To help grow trust with clients and regulators and maximize risk reduction, a Project Manager of Technology Controls Testing role has been created to manage the delivery of a program of work to test of key IT controls across the bank’s critical IT systems.

· This role will ensure production of high-quality and timely output aligned to relevant SCB Polices/Standards, and delivered within budgetary constraints. Advice on best project management practices to support the Business to optimise outcomes will also be required. Regular outputs will be presented to senior stakeholders.

RESPONSIBILITIES

· Implementation of TTO Technology Control Testing Program:

· Provide clear communication of principles and concepts that are required to ensure successful roll-out of the multi-year implementation plan.

· Own and manage the project plan, financials, projections, issue/dependency tracking, resourcing and timescales for the Project

· Provide solution mind-set to the strategic design and review of project deliverables as they relate to Technology Control Testing to ensure the target operating model and tooling is best in class. Ensure that the approach taken recognises the context and objectives.

· Adapt to emerging risks and issues to maximize outcomes. Urgent and timely action for risks and issues which may impair delivery.

· Support mobilising and gaining commitment for change with the business COOs.

· Partner with technology stakeholders to ensure alignment of priorities and timeframes.

· Manage projects in line with ePMO standards. Ensuring Clarity is up to date including Project static, RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked and reported to the appropriate governance bodies

· Ensuring that all submissions to committees and working groups (PED, Red Packs, Closure Reports, Benefit Reports, Progress Reports, etc.) are of the right quality and are timely

· Implementing project closure procedure

Strategy

· Ensure effective prioritisation and application of best practice

· Advocate delivery excellence, minimising delivery risk

· Identify changes to plan required in terms of additional components, reprioritisation to anticipate and respond to changes

Business

· Partnerships both within and out with the programme team to provide timely and high-quality output

· Build effective relationships and support Programme team in defining remediation activities/solutions to address identified issues

· Support the provision of timely and accurate control testing MI to the respective risk forums across business and functions.

· Promote compliance with the Bank’s risk framework and policies (e.g. ERMF and O&T RTF)

Processes

· Support the continuous improvement of risk and control processes, aligning to and avoiding duplication with other assurance functions.

People & Talent

· Provide proactive self-orienting and self-motivating leadership, and work with limited direction

· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations, and work in collaboration with risk and control partners.

· Cultivate the right mix of SME and risk & control skills.

Risk Management

· Support professional and efficient management of Projects, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken

· Support liaison with GIA and any regulatory inspections as required. Provide coordination and process management

· Enhance Programme level assurance capabilities to assure quality and predictability of programme delivery

· Adapting to emerging risks and issues to maximize outcomes. Urgent and timely action for risks and issues which may impair delivery

Governance

· Manage working groups across domains to progress the implementation plan.

· Escalate appropriately to ensure Project Sponsor is briefed and necessary decisions are made in a timely manner.

· Support / manage cross regional governance to ensure efficient knowledge sharing and decision making.

· Support delivery of the Programme objectives including the preparation of an Implementation Guide, training material, tactical and strategic tools, centralised data provision, reporting capabilities and tracking mechanisms.

· Deliver against the agreed plan by working with key stakeholders and face off to assigned Business lines, Functions and/or Regions.

· Ensure project reporting is up to date including project static, RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts. Deliver quality submissions to relevant steering committees.

· Support and apply the refinement of tools, templates and good practice.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

· Contribute in the Controls team to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment.

· Effectively and collaboratively identify, escalate and resolve conduct and compliance matters.

· Provide timely and accurate risk & control information to support regulatory meetings and RFIs.

Key Stakeholders

· Head of Controls Testing

· Project Sponsor/Accountable Executive

· TTO Risk Management

· Group Operational Risk

· Group Internal Audit – Enterprise Technology

Our Ideal Candidate

· 5+ years of experience in delivering major regulatory programs in the Banking industry, including accountability for IT solution delivery

· Ability to read and speak Korean would be a plus as the role will be supporting Korean market.

· Recognised qualifications/certifications in Project and Change Management (Preferred Agile certification)

· Strong background in Project Management and/or Project Assurance experience within international financial services organisations

· Stakeholder management experience working with senior level stakeholders to deliver change

· Proven experience with co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale deployment environment

· Rigorous approach to management of project delivery methodology

· Proven skills in co-ordination, staff management and leadership working with vendors and internal teams

· Leadership skills to coach, co-ordinate and grow a successful delivery team

· Excellent oral, written communication and presentation skills

· Ability to manage a diverse and challenging stakeholder community

· Knowledge of financial services businesses, processes and controls

· Demonstrates ability to work with limited direction and multi-task without loss of quality

· Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise

· Highly effective oral and written communication skills, with an ability to influence and to gain the respect of senior stakeholders and peers

· Able to influence decision makers and execute decisions efficiently and consistently

· Ability to exercise good judgment and objectivity

· Strong interpersonal skills to foster positive relationships with internal and external stakeholders at appropriate level ensuring open cooperative environment

· Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner

· knowledge in understanding and implementing headcount/resource management, financials and cost processes such as forecasts, actuals (including recharges and accruals), etc .

Role Specific Technical Competencies

· IT / Technology Audit

· IT / Technology Risk & Controls

· IT / Project Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Asst. Manager, Sales, is a crucial role to ensure that the experience of the client and exceeds their expectations and those of their guests. This role will be the face of the hotel’s guests experience, an area where The Crest Collection will come in as a differentiator against the current contenders/competitors.

At The Robertson House, we want our guests to feel special, at home and In the know; which means we need you to:

• Be charming by being approachable, having confidence and showing respect
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special

DUTIES AND RESPONSIBILITIES

• Identifies and handles Wholesale sales leads effectively and efficiently, confirming every possible piece of business through focus selling and follow-up.
• Delivers financial results by meeting or exceeding sales goals and objectives.
• Effectively uses and promotes technology to support productivity and profitability.
• Builds effective relationships with customers and business partners to maximize sales and customer satisfaction.
• Participates in domestic and international sales activities, representing the hotel/chain to potential customers.
• Fulfils Customer Relationship Management responsibilities and sales goals through planned customer interviews.
• Monitors and reports on the market and competition within own market segment.
• Prepares and updates customer management reports and ensures all necessary follow-up work is carried out on time.
• Actively distributes product information and creates awareness in the markets and business segments of responsibility through wholesale agents.
• Carries out “cross-selling” and uses unique selling propositions (USPs) during sales calls to increase sales and revenue.
• Participates in planning and realization of sales campaigns, promotions, and events in coordination with the Director of Sales.
• Manages accounts and maintains up-to-date customer information manually and electronically.
• Provides ongoing advice and support to staff under his/her supervision.
• Performs most tasks in a team environment with minimal direct supervision, acting as a team leader.
• Understands premium products, able to overcome objections, and confident in selling premium rates.
• Maintains outstanding performance and results in related fields and markets.
• Acts as an example for the team during daily job duties.

PEOPLE

• Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.
• Be the face of the hotel and act as the Brand Identity/Ambassador for The Crest Collection in Singapore.

GUEST EXPERIENCE

• Should be well versant in defining experiential ‘Out of the Box’ experiences so that the guests can be introduced to customized experiences which, for example, do not involve standard menus but Tailored coffee break items after having a thorough discussion with the client on their expectations and preferences.
• Set a positive example of guest relations.
• Develop valuable relationships with clients and key agents.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints and strive to improve service performance.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

RESPONSIBLE BUSINESS

• Develop and maintain good relationships with officials and representatives of local community, groups and companies to promote new business and increase sales for the hotel.
• Perform other duties as assigned.

ACCOUNTABILITY

Responsible for nurturing relationships on behalf of the hotel with clients, partners and guests, and act as a key liaison between the hotel and the client to ensure effective communication and co-ordination in all aspects of the guest journey.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in Tourism/Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 3 or more years’ sales experience in hotels/travel companies or related industries.
• Fluent in English and Mandarin is highly desirable, as Singapore is a multicultural and multilingual environment.
• Extensive knowledge in Wholesale segment and overseas agents.
• Extensive experience in sales and marketing, with a proven track record of delivering results.
• Has extensive knowledge of the hotel industry, local market and market competitors.
• Ability to identify and handle sales leads effectively and efficiently.
• Possesses good computational abilities and a sense of business to make data-driven decisions.
• Understanding the market and its competitors and ability to conduct market research and analysis to develop effective sales and marketing strategies.
• Proficient in technology and software tools for sales and marketing, and ability to leverage technology to support productivity and profitability.
• Strong communication and interpersonal skills to build effective relationships with customers and business partners.
• Strong organizational and time management skills to handle multiple tasks and priorities in a fast-paced environment.
• Ability to work independently with minimal direct supervision, as well as in a team environment.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Adaptable and outgoing with excellent interpersonal skill.
• Ability to work under pressure and be flexible as part of the pre

Leading project planning sessions

Coordinating staff and internal resources

Managing project progress and adapt work as required

Ensuring projects meet deadlines

Managing relationships with clients and stakeholders

Designing and signing off on contracts

Overseeing all incoming and outgoing project documentation

Participating in tender process i.e. design, submission and review

Designing risk mitigation plan

Conducting project review and creating detailed reports for executive staff

Optimising and improving processes and the overall approach where necessary

Securing growth opportunities and initiating new projects

Managing large and diverse teams

Job Description

a) To report and assist the Project Director (EHS) and oversee the overall safety aspects of project(s).

b) The detailed duties and responsibilities include but not limited to the following:

i) Develop, implement & maintain EHS management system.

ii) Ensure compliance to corporate EHS policy, implement actions to drive compliance and improvements to maintain EHS Management Systems.

iii) Review any statutory updates, identify relevant EHS requirements, prepare procedures towards achieving compliance to the new statutory requirement.

iv) Lead and facilitate compliance, EHS internal audit/surveys.

v) Organize and lead regular EHS inspections, meetings, and monitoring of corrective/preventive action.

vi) Review new processes and lead risk assessment relevant to the new processes.

vii) Responsible for corporate EHS reporting requirements.

viii) Lead incident/accident investigation, write up report and follow up on effectiveness of implemented action.

ix) Plan and facilitate EHS training programme to increase safety awareness.

x) Coordinate and work together with all departments, contractors/vendors to advise on all EHS related issues.

xi) Promote zero accident culture in the company to strive group EHS KPI targets.

xii) Ad-hoc matters as assigned which is necessary for the execution of the project.

Job Requirements

i) Bachelor’s degree in engineering or health and safety related disciplines.

ii) Minimum 5-10 years working experience as WSHO for A1 building contractor or EHS management role.

iii) Possess valid MOM registered WSHO, NEA registered ECO and PUB Registered ECMO license.

iv) Good communication skills, team player, good knowledge and understanding of ISO9001, ISO14001 and ISO45001, good written and spoken English.

As the largest college in Nanyang Technological University Singapore, the College of Engineering (CoE) which comprises six internationally known engineering schools is home to more than 13,000 students, 400 faculty and 1,400 staff. With its engineering research output ranked amongst the top 15 universities in the world, CoE is a recognised leader in innovation and technology.

Providing effective and efficient administrative and secretariat support to Dean, College of Engineering (DCoE), you will execute the full spectrum of programmes, tasks and activities, which include (but not limited to) appointment/meeting scheduling, documentation, minutes taking, report compilation and event management.

As an integral administrative member at the Dean’s office, you will also lead or be part of the taskforce in the planning, organization, and management of college-level programmes such as visit by the College Advisory Board and College Town Hall. You will also serve as a staff officer to DCoE in the management of documentation and travel arrangement, prioritization of requests, handling of sensitive information, communication management, management reporting, and facilitation of inputs and recommendations for decision-making.

Your key duties included but not limited to the following:

• Manage DCoE’s role-based email account and calendar.

• Manage DCoE’s schedule, appointments, travel arrangements and submission of various claims.

• Support research administration such as research database management and collation of information from internal and external stakeholders.

• Plan, coordinate and prioritize requests and information flow, ensuring seamless organizational communication.

• Coordinate and provide logistic support to college-related events and visits.

• Undertake any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• Degree qualification or equivalent, preferably with relevant working experience in a secretarial role

• Good planning, organizational and problem-solving skills

• Strong interpersonal skills

• Good written and oral communication skills

• Good time management skills

• Flexibility and Adaptability in a fast-paced environment

• IT savvy with good knowledge in Microsoft Office Applications

• Permanent headcount in Singapore
• Leading Real Estate firm
• Reporting to Director, Real Estate Asset Management

Responsibilities would include:

• Supervise a team in managing a cluster of local and regional assets
• Developing/ Plan strategies for revenue optimisation, budget preparation and management, ongoing financial stewardship and reporting relating to arrears collection whilst monitoring property management
• Execute new lease agreements/renewals as well as ongoing tenant relationship management
• Discuss renewals and expansion plans with existing tenants to retain occupancy with positive rental reversions
• Work closely with Property Managers in the daily operational matters to ensure the assets are properly maintained, managed, and complied with relevant regulations
• Establish, maintain and strengthen business relationship with tenants and develop deeper understanding of tenants’ needs, future plans and internal decision making process regarding tenants’ space requirements
• Asset Management: Assist in value creation of the assets to enhance operational efficiencies and to maximise the value by initiating development and/or asset enhancement initiatives.
• Responsible in the positioning of the assets as well as enhancement of cash flow and asset value.
• Conduct market research to understand industry needs and maintain up to date market benchmarks of rental and occupancy

Profile of Ideal Candidate:

• Bachelor’s degree in any discipline
• 5-8 years of relevant experience with leasing (mainly) and in real estate across any asset class
• Leasing experience is mandatory
• Occasional regional travel to inspect, implement improvement plans, supervise ad-hoc projects
• Strong communication and interpersonal skills to effectively engage both internal and external stakeholders
• Adaptable, able to multi-task and work well independently and in a team
• Strong leadership, team management, and team-building skills

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-162197/FB

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

Find Out Even More At: https://tinyurl.com/mindflex-intern

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Hi! Our company is looking for Polytechnic/University Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).

About Us:

• MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
• Our office culture is fun, young & encouraging. We take our work, as well as our play seriously
• We provide full-time job opportunities for interns who have excelled in their internship
• Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
• Close-knit team of 15-20 pax, strictly no over-time culture, no bring-work-home culture

Learning Scope:

• Complete experience of sales & operations process (initial touch-base with clients, order preparation, invoicing, after-sales service)
• Enjoy first-hand & real-world experience with actual customer communication, unique problem solving & critical thinking
• Exposure to real-life and practical marketing tools such as Google Ads, Facebook Ads, Carousell Ads, SEO (Ahrefs, SEMRush)
• Learn & experience how to use customised back-end software which have been specially designed & tailored to fulfill the company's business needs & improve efficiency
• Be involved in company's business development through assigned projects with fellow interns
• Be exposed to application & conceptualisation of business strategies from the perspective of market leaders in the tuition industry
• Job scope will be a 70-30% split between Operations & Marketing tasks

Responsibilities:

• Be actively involved with Business & Marketing Operations of an Educational Agency on a day-to-day basis
• Communicate well with new clients (warm leads), engaging them & helping them to understand better their tuition needs
• Prepare client's requirements & present them in an attractive yet concise job-post format for tutors to apply in
• Be in charge of filtering & broadcasting available tuition assignments via the company's various outreach channels (WhatsApp, Telegram, Email & many more)
• Assist in actively profiling tutors and marketing them in a way which captures the consumer's attention based on their required needs
• Assist in sales-closing & after-sales process. Work cohesively with other team members to solve unique day-to-day problems
• Assist in Digital Marketing Tasks such as creating engaging Facebook & Instagram Posts
• Actively involved in active link-building and outreach campaigns to improve company's internet presence
• Assist with content creation on company's website through web building tools such as WordPress

Job Requirements:

• Current Polytechnic/University Student, Singaporean
• Good Command of Both Written & Verbal English
• Friendly, Passionate and Energetic Team Player
• Organized and Good Administrative Skills
• Responsible and Strong Work Ethic
• Decent Typing Speed and Computer Skills
• Polite, Patient and Calm Personality

Location & Working Hours:

• Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
• 4 Weekdays, 1 Weekend, 9.00am - 6.30pm
• (Working days of your choosing & mutually agreed with the company)
• Strictly No Overtime and No Bring-Work-Home Culture

Internship Allowance:

• $800/Month (Polytechnic)
• $1,000/Month (University)

Why Choose Us:

• Fun Company Culture and Working Environment
• Casual Working Attire, Relaxed Setting
• Close-Knit Team of 15-20 Pax
• Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
• Company Meals / Outings / Events / Bonding Activities
• Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
• New Bright Hill MRT at Doorstep

Application:

• Submit an e-mail application with Resume/CV to [email protected] with Email Title "Internship Application"
• Please ensure to include the following in Email and attached documents:

1. Earliest Available Start-Date for Internship

2. Available Duration for Internship

3. Suitable Profile Picture of Yourself

4. Is Undertaking The Internship for A Course Requirement, or Self-Improvement

Others:

• Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
• Signing of Non-Compete contract will be required upon successful selection

Job Responsibilities

• Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations.
• Conduct daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and maintain 13-month rolling demand calendar
• Create and develop pricing strategies in conjunction with the individuality of each hotel
• Provide weekly dynamic forecast of expected results, variances and budget comparisons
• Manage and oversee strategy for all 3rd party distribution, maintaining rate parity across all channels.
• Work in liaison with sales & reservations departments as a team.
• Regularly check the input and the quality of data (segmentation, denials tracking) points
• Conduct monthly property performance review and develop strategic and tactical action plan
• Work to maximize room yield through inventory control

Job Requirements

• Minimum Diploma or Bachelor's Degree in Hotel Management or related field.
• At least 5 years of working experience in similar position.
• Proficiency in MS Office applications and Hotel systems (HMS)
• Excellent interpersonal and analytical skills.

Responsibilities:

• Building relationships with potential clients and service partners.
• Create marketing plan with yearly goals for the business unit.
• Achieve sales targets while following company rules and ethical standards.
• Determine opportunities in tenders to expand the client base.
• Reach out to potential clients in commercial and industrial sectors.
• Lead tender processes, making sure to meet all requirements and deadlines.
• Develop clear value propositions that meet client needs.
• Negotiate terms for tenders and business proposals.
• Communicate with clients to understand their needs and address concerns.
• Conduct market research to understand industry trends and business opportunities.
• Maintain good relationships with internal and external partners.
• Review project expenses with operations teams regularly to maintain within budget.

Requirements:

• Degree in Marketing, Business Administration, or equivalent
• At least 5 - 8 years of corporate sales experience within facilities management/ construction-related industry
• Prior experience or proven record in securing significant projects will be an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Role Description:

As a HR and Finance Manager will be responsible for overseeing all aspects of human resources and financial operations. This role requires a strategic thinker capable of managing diverse functions, including HR policies, financial planning, budgeting, and accounting practices, while ensuring compliance with relevant regulations.

2. Specific Responsibilities:

• Understanding the specificities of the road freight transport sector, including regulations, market trends, and challenges.

• Familiarity with logistics, supply chain management, and the operational aspects of freight transportation.

• Knowledge of vehicle types, load capacities, and route planning in road transport.

• Awareness of safety regulations, compliance standards, and risk management practices in freight transportation.

• Understanding the impact of fuel prices, maintenance costs, and other financial factors on road transport operations.

• Keeping abreast of technological advancements in transportation management systems for efficiency improvements.

• Awareness of environmental regulations and sustainability practices related to road freight transport.

• Developing recruitment strategies to attract skilled drivers, logistics personnel, and administrative staff.

• Implementing robust training programs for drivers on safety protocols, regulations, and customer service.

• Creating HR policies addressing workforce management, performance evaluations, and career progression.

• Ensuring compliance with labor laws, wage regulations, and driver certifications required in the transport industry.

• Managing employee relations, addressing grievances, and fostering a positive work culture in a demanding sector.

• Providing support for health and safety initiatives, including mental health support for drivers.

• Overseeing financial operations, budgeting, and cost control measures within the transportation business.

• Analyzing financial data to monitor expenses, revenue streams, and profitability in road transport operations.

• Implementing efficient cost-saving strategies while maintaining service quality and compliance.

• Developing budgets for vehicle maintenance, fuel expenses, insurance, and other operational costs.

• Monitoring cash flow, managing accounts receivable/payable, and ensuring timely invoicing.

• Evaluating investment opportunities for fleet expansion, technology upgrades, or infrastructure improvements.

• Ensuring compliance with transportation regulations, road safety standards, and licensing requirements.

• Implementing measures to mitigate risks associated with cargo theft, accidents, or route disruptions.

• Managing insurance policies, claims, and legal matters related to road transport operations.

• Conducting regular audits to ensure adherence to regulations and identify areas for improvement.

• Developing contingency plans for unforeseen events or emergencies impacting transportation operations.

• Collaborating with legal advisors to navigate complex regulatory frameworks and compliance issues.

• Establishing partnerships and collaborations with suppliers, warehouses, and distribution centers.

• Negotiating contracts, service level agreements, and rates with transportation vendors.

• Ensuring seamless coordination between different stakeholders in the supply chain to optimize efficiency.

• Monitoring vendor performance, service quality, and adherence to contractual terms.

• Streamlining communication channels and logistics processes for better collaboration and efficiency.

• Identifying opportunities for process improvements and optimizing supply chain logistics.

• Developing long-term strategies aligned with business goals and market demands in road freight transport.

• Analyzing market trends, competition, and identifying growth opportunities in the transportation sector.

• Implementing strategies for expanding service offerings, entering new markets, or diversifying operations.

• Collaborating with sales and marketing teams to enhance brand visibility and customer acquisition.

• Evaluating and proposing technological advancements or innovations to improve operational efficiency.

• Conducting feasibility studies for potential business expansions or new service offerings in transportation.

3. Competencies:

1. Transportation Industry Knowledge
2. Human Resources Management in Transport Sector
3. Financial Management and Budgeting
4. Regulatory Compliance and Risk Management
5. Supply Chain Collaboration and Vendor Management
6. Strategic Planning and Business Development

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3800

As a Contracts Manager, you will need to:

• Have knowledge in Instruction Manuals on Procurement and ICT/SS Management. • Possess Great Attitude to bring the best out our team. • Be a Team Player. • Be Autonomous and Self-driven. • Take ownership.

As a Contracts Manager, you need to have: • Basic degree in Infocomm, Business or equivalent. • Minimum 3 years of relevant experience, preferably in both procurement and ICT Management. • Good knowledge of government Infocomm environment, procurement, and contract management practices, preferably with hands-on knowledge of GeBIZ. • Good negotiation, influencing and stakeholder engagement skills. • Meticulous and independent, has excellent communication (both written & verbal) and be able to work effectively in a team and with all levels of management.

Responsibilities

· To manage operations at all the cafes and kiosks shops including all licensing and regulatory requirements and compliances

· To lead the operations to deliver within specific standards and schedules required, including sales targets

· To manage operational costs including manpower, equipment maintenance etc.

· To manage production planning, forecasting, purchasing and stock control for the various outlets

· To maintain and improve the overall performance of the café and kiosks shops on a regular basis including cost analysis and monitoring of process

· To work along with the Marketing team to develop Marketing Strategies and Promotion plans to successfully market the brands out to market

· Manage and supervise the food & beverage staff to ensure maximum utilization of the manpower allocated

· Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements

· To maintain close, professional and effective links with all external contractors/suppliers to ensure that they deliver to mutually accepted agreements and highest quality levels any other duties assigned by the management

Requirements

· Preferable Diploma in Food & Beverage

· Minimum 3 years of relevant experience in managerial level

· Effective planning, project management and organizing skills

· Knowledge of food hygiene and Health and Safety requirements

· A good understanding of quality assurance, procedures and protocols

· Strong presentation and communication skills, verbal and written

· Able to perform rotating shifts, including weekends and public holidays

As a Contracts Manager, you will need to:

• Have knowledge in Instruction Manuals on Procurement and ICT/SS Management. • Possess Great Attitude to bring the best out our team. • Be a Team Player. • Be Autonomous and Self-driven. • Take ownership.

As a Contracts Manager, you need to have: • Basic degree in Infocomm, Business or equivalent. •Minimum 5 years of relevant experience, preferably in both procurement and ICT Management. • Good knowledge of government Infocomm environment, procurement, and contract management practices, preferably with hands-on knowledge of GeBIZ. • Good negotiation, influencing and stakeholder engagement skills. • Meticulous and independent, has excellent communication (both written & verbal) and be able to work effectively in a team and with all levels of management.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Self-starter with a hands-on approach in his/her work that includes being a team player
• Responsible for the preparation project cost monthly reporting, invoicing, claim/variation submissions and final settlement and other commercial preambles.
• Reports to project cost controls lead and advise him relating to cost control and reporting matters and participate in the project meetings.
• Establishes the claim requirement, documentation and substantiation for measurement and cost-plus items and adjustable items to the Client, working closely with all stakeholders include procurement teams to support timely contract price adjustment.
• Set up and maintain the cost breakdown structure based on project execution strategy and project requirement.
• Works closely with contract engineers/ QS for subcontracting, measurement and claims to the Client.
• Attends costing, planning invoicing workshops as required and establish proper recognition of invoicing milestones against the planning progress, and overall project cashflow management.
• Drives and attends cost control meetings with Client and handles any disputes on the monthly claim.
• Prepares and review monthly project costing report to ensure that project expenditures are within budget and in compliance with the contractual specifications.
• Handles various project costing reporting, payment forecast, cashflow to Client and Corporate.
• Manages the billing and payment follow up process and monitors project milestone/ progress to ensure timely milestones/ progressive payments in accordance to the contract conditions.
• Manages and deliver risk management and monthly dashboard reporting.
• Finalises project final accounts with customer, settlement with subcontractors and close out.
• Works closely with contract team to have cost review with various external key subcontractors (HFG, T&I, Iv-One, SLP etc)
• Prepares and update project cost report ensuring all cost charges and movement are tracked and supported with documentation as per reporting calendar.
• Liaises with PMT for project status updates and to validate monthly forecasting.
• Prepares and update monthly cashflow for submission to Corporate
• Ensures all POs and WOs and payments flow from procurement & subcontractor team into the Project Cost Code system

Requirements:

• Bachelor’s degree in any engineering or other disciplines
• Minimum 7 years of working experience in related field
• Good written and spoken communication skill

Our Address and Working hours

(Admiralty Yard)

60 Admiralty Road West, Singapore 759947

(Transport provided from Sembawang MRT)

Mon - Thu: 8am - 5:15pm

Fri: 8am - 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte Ltd and our group of companies shall be used for the purposes of evaluation and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.