Purpose of the Role
•EUC Engineer is responsible for End User Services engagements such as working with cluster support Infrastructure Operations leads, supporting business units end users for activities related to office moves, new hires, leavers, transfers.
•Responsible to deliver operational plans and any technology refresh projects initiatives
•Responsible for user endpoints related processes and procedures
Role Attributes1
Management and delivery of Build and Deploy team for End User Computing
Key Responsibilities
Lead the build-and-deploy technicians and provide training as necessary
Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
Handling on/off boarding of laptop and mobile devices
Perform laptop imaging
Resolves issues related to desktop computing, software, and hardware
Support all end-user BAU activities such as software upgrades, patching, computer imaging, deploying build images and software using InTune
Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
Manage IT assets purchase orders, delivery, and installation with 3rd party supplier
Produce operational documentations and evidence for internal and external auditsConsistently consult direct manager in evaluating requirements and execution
Support all business areas with technical expertise and provide outstanding service to end-users
Team
Direct and indirect accountability for build and deploy technicians
Requirements
Experience
Minimum 7 years’ experience in IT environment
Excellent knowledge in troubleshooting on Windows, Mac, operating system.
Basic network infrastructure skills
ROLE PROFILE
 Ability to work proactively with direct manager, business users and stakeholders
 Ability to stay calm under pressure and very well organized in advancing tasks
assigned.
 Ability to communicate and supervise 3rd party vendor effectively
 Ability to manage asset inventory very well
 Knowledge in ServiceNow, JIRA, Confluence
 Strong skills in Microsoft Excel.
Education
 At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
 Proven track record in leading small team of technicians
 Experience in technology refresh projects
 Ability to create and document processes
 Immediate availability is preferred
