Job Description

• Plan, lead and monitor progress and performance against the project plan
• Manages day-to-day operational aspects of a project, which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
• Take actions to deal with the results of delay, bad weather or emergencies at construction site
• Liaise with clients, consultants, subcontractors and authorities in resolving site issues
• Effectively applies safe and economical methodology enforces project standards

Requirements

• Recognised Degree in Civil Engineering or its equivalent
• Minimum 12 years' construction experience in project/site management in construction industry
• Experience in Water Reclamation project is an advantage
• Completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit

Tookitaki, a global leader in AI-driven regulatory compliance solutions, is seeking a Finance Manager to streamline financial operations, ensure compliance with international financial standards, and support strategic decision-making. As we scale rapidly across geographies, we need a finance leader to strengthen our financial backbone, manage complexities, and drive operational excellence. This role is pivotal in enabling Tookitaki’s growth while maintaining fiscal discipline and transparency.

Roles & responsibilities:

• Accounting :
  • Full Spectrum Finance Responsibilities: Handle all finance-related tasks independently.
  • Full Set Accounting: Manage bank reconciliation, accounts receivable, accounts payable, fixed assets, cash forecasting, month-end closing, and financial reporting, including group consolidation.
  • Policy Management: Implement and manage policies, transfer pricing mechanisms, time tracking systems, and intercompany invoicing.
  • Cash Flow Forecasting: Prepare cash flow forecasts for the India entity.
  • Tax Responsibilities: Prepare quarterly GST returns, employee tax returns, and address all queries related to the Indian entity.
  • Bank Liaison: Manage banking matters.
  • Consultant Coordination: Work with consultants and service providers on tax (direct and indirect) and statutory law matters (including but not limited to Company Law, PF, FEMA).
  • Statutory Audit Management: Lead and manage the statutory audit process from start to finish, addressing queries and interpreting reporting standards.
  • Payroll and Vendor Payments: Process monthly payroll, expense claims, and vendor payments.
  • Group Consolidation Potential: Possibility to take charge of the entire group consolidation.
• MIS & Analysis Reporting :
  • Financial Performance Reporting: Provide management reports on various aspects of financial performance.
  • Revenue and Cost Analysis: Conduct detailed analysis of revenue and costs to provide insights for informed decision-making.
  • Ad Hoc Duties: Engage in additional tasks beyond accounting to enrich and grow your experience.

Requirements:

• 8+ years of experience in financial management.
• Strong understanding of global accounting standards (GAAP/IFRS) and financial regulations.
• Proven experience in managing financial operations in a high-growth, global startup environment.
• Proficiency in financial management tools and ERP systems (e.g., SAP, Oracle, Netsuite, XERO).
• Excel Proficiency: Excellent knowledge of Excel, which is used extensively.
• Attention to Detail: Meticulous with strong attention to detail.
• Interpersonal Skills: Good interpersonal and communication skills.
• Excellent analytical, leadership, and communication skills.
• Strong ability to work in a fast-paced, dynamic environment.

Introducing Tookitaki

Tookitaki: The Trust Layer for Financial Services

Tookitaki is transforming financial services by building a robust trust layer that focuses on two crucial pillars: preventing fraud to build consumer trust and combating money laundering to secure institutional trust. Our trust layer leverages collaborative intelligence and a federated AI approach, delivering powerful, AI-driven solutions for real-time fraud detection and AML (Anti-Money Laundering) compliance.

How We Build Trust: Our Unique Value Propositions

1. AFC Ecosystem – Community-Driven Financial Crime Protection The Anti-Financial Crime (AFC) Ecosystem is a community-driven platform that continuously updates financial crime patterns with real-time intelligence from industry experts. This enables our clients to stay ahead of the latest money laundering and fraud tactics. Leading digital banks and payment platforms rely on Tookitaki to protect them against evolving financial crime threats. By joining this ecosystem, institutions benefit from the collective intelligence of top industry players, ensuring robust protection.
2. FinCense – End-to-End Compliance Platform Our FinCense platform is a comprehensive compliance solution that covers all aspects of AML and fraud prevention—from name screening and customer due diligence (CDD) to transaction monitoring and fraud detection. This ensures financial institutions not only meet regulatory requirements but also mitigate risks of non-compliance, providing the peace of mind they need as they scale.

Industry Recognition and Global Impact

Tookitaki’s innovative approach has been recognized by some of the leading financial entities in Asia. We have also earned accolades from key industry bodies such as FATF and received prestigious awards like the World Economic Forum Technology Pioneer, Forbes Asia 100 to Watch, and Chartis RiskTech100.

Serving some of the world’s most prominent banks and fintech companies, Tookitaki is continuously redefining the standards of financial crime detection and prevention, creating a safer and more trustworthy financial ecosystem for everyone.

Roles & Responsibilities

• Single Family office or private wealth tax compliance and annual declaration to MAS experience is preferred.
• Manage client portfolio in the area of tax compliance and provide tax advisory services.
• Review, provide recommendations on agreements and/or documents of clients for compliance and risk mitigation purposes.
• Review, provide recommendations, solutions on clients’ portfolio and to understand the clients' needs.
• Assist with the preparation of responses to Tax authorities’ queries and any audits.
• Proficient in MAS reporting requirement.
• Work collaboratively with business areas as well as other corporate functions, such as provide tax technical support and advisory.
• Manage the management fee agreements, supporting documentations and computations.
• Liaise with clients and collate the necessary information.
• Preparation tax computations (Corporate & Personal).
• Preparation detailed computations to calculate tax liability.
• Submit tax computations/returns to the Inland Revenue Authority of Singapore (“IRAS”).
• Experienced in various tax matters, including withholding tax S45 Form, COR application, ECI filing, GST submissions.
• Assist in attending to queries raised by IRAS.
• Provide advisory and collaborated with cross-functional teams, including auditors and legal advisors, to support client needs and deliver comprehensive tax solutions.
• Assist with any other matters in relation to tax.

Requirements

• Familiar with MAS requirements.
• Minimum 5 years related experience, preferably from a private service / financial services or professional services firm / Accounting firm.
• Experience in SFO tax preparation, review and advisory is an added advantage.
• Must be familiar with Singapore Tax guidelines.
• Self motivated and looking for fast career growth and development.
• Knowledge of Single Family Offices private wealth tax compliance is an added advantage.
• Degree or professional accounting qualifications recognised by ISCA preferred.
• Being an Accredited Tax Professional with SCTP will be an advantage.
• Possess passion, initiative, strong technical skills and an analytical mind.
• Strong interpersonal and business communication skills.
• Have experience leading a team.

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​
 

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​

• You support recruitment and ensures growth of team​

• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

【Responsibilities】

1. Familiar with market dynamics, expand new customers，

2. Collect, organize, and analyze customer information to support the development of strategies for clients，

3. Assist the business director in formulating work plans according to shipowner’s needs, break down marketing tasksand track progress，

4. Regular communication with clients, respond to client inquiries, conduct regular follow-ups with clients to understand their needs and feedback, resolve client issues, and improve customer satisfaction.

【Qualifications】

1. Familiar with the entire process of crew recruitment, training, dispatch, and management, with a solid foundation in the industry，

2. Master the core concepts and skills of customer relationship management customer segmentation, demand analysis, satisfaction improvement, etc.，

3. Able to use marketing tools, such as SWOT analysis, PEST analysis, etc., to

develop effective market expansion plans for the company，

4. Possess excellent communication and coordination skills, able to communicate effectively with clients, crew members, and internal teams to solve various problems，

5. Skilled at getting customer needs, providing personalized solutions, and enhancing customer satisfaction.

Location: Singapore
Reports to: CEO

Key Responsibilities:

1. Office Administration

· Manage daily operations to ensure a professional, efficient, and well-organized office environment.

· Oversee procurement and maintenance of office supplies, equipment, and facilities.

· Develop, implement, and monitor administrative policies, procedures, and systems.

2. Compliance and Regulatory Support

· Ensure the company complies with local regulations, including liaising with ACRA, IRAS, SGX, and other relevant bodies.

· Assist with regulatory filings, corporate secretarial tasks, and preparation of documents for audits and board meetings.

· Stay updated on local regulations to ensure the company's operations remain compliant.

3. Corporate Governance

· Support board meetings, annual general meetings (AGMs), and extraordinary general meetings (EGMs), including logistics, preparation of reports, and minutes.

· Work closely with the Company Secretary to fulfill SGX and ACRA compliance requirements.

4. Financial and Administrative Budgeting

· Oversee administrative budgets, ensuring cost-effectiveness and efficiency.

· Review and negotiate contracts with vendors and service providers to optimize resources.

5. HR and Administrative Support

· Assist in onboarding and offboarding processes, maintaining HR records, and ensuring compliance with Singapore’s employment laws.

· Oversee leave, attendance, and payroll coordination in collaboration with HR.

· Facilitate training and development programs for administrative staff.

6. Vendor and Facilities Management

· Manage relationships with vendors, contractors, and service providers to ensure quality and timeliness of services.

· Supervise office maintenance, renovation projects, and equipment servicing.

7. Event and Meeting Coordination

· Organize company events, meetings, and conferences, including venue bookings, logistics, and catering arrangements.

· Coordinate travel arrangements for employees, executives, and visiting stakeholders.

8. Risk Management

· Develop and implement workplace safety measures and emergency response protocols.

· Handle administrative issues such as facility disruptions or staff-related concerns promptly.

9. Leadership and Team Management

· Lead and mentor the administrative team, fostering a collaborative and efficient work culture.

· Conduct performance reviews and provide constructive feedback to enhance team performance.

10. Other Responsibilities

· Perform any other administrative tasks or special projects as assigned by senior management.

Qualifications and Skills:

Education:

· Bachelor’s degree in Business Administration, Management, or a related field.

Experience:

· 5–8 years of experience in administrative or managerial roles, with prior experience in a listed company preferred.

· Familiarity with SGX compliance and corporate governance standards is an advantage.

Skills:

· Strong knowledge of Singapore’s corporate laws, employment regulations, and compliance requirements.

· Proficiency in administrative software and tools (e.g., Microsoft Office, SAP, or similar systems).

Attributes:

· Exceptional organizational, multitasking, and problem-solving abilities.

· High attention to detail, professionalism, and confidentiality.

· Leadership and interpersonal skills to manage teams effectively.

(Shortlisted candidates will receive a notification.)

Genius Group is a global Edtech and education company with over 4.3 million students in over 200 countries. We are developing a future focused, entrepreneur education system that spans from early learning, primary and secondary school, through to university, adult education and corporate training. The company is listed on the New York Stock Exchange and has offices around the world.

As the Finance Manager, you will be responsible for working with senior management to develop financial strategies for the organisation and providing regular financial reporting.

Responsibilities

• Oversee all financial operations of the group, including budgeting, forecasting, financial planning, and analysis.
• Prepare management reports, monthly/quarterly forecasts, budgets and analysis for senior management.
• Develop and implement financial strategies, policies, and procedures to ensure effective financial management and compliance with regulations.
• Manage and monitor the company's financial performance, providing regular reports and analysis to the senior management team.
• Conduct financial analysis and risk assessments to identify areas for improvement and recommend appropriate actions.
• Ensure accurate and timely preparation of financial statements, tax returns, and other financial reports in compliance with accounting principles and regulations.
• Monitor cash flow, manage working capital, and optimise financial resources to support the company's operational needs.
• Collaborate with internal teams, including Sales, Operations, and HR, to provide financial insights and support decision-making processes.
• Liaise with external stakeholders, including investors, auditors, tax authorities, and financial institutions, to ensure compliance with financial reporting standards and maintain positive relationships.
• Stay updated with industry trends, financial regulations, and best practices to proactively identify opportunities and mitigate potential risks.
• Lead and mentor a team of finance professionals, providing guidance and fostering a culture of continuous learning and development.

Requirements

Bachelor's degree in Finance, Accounting, or a related field. A Master's degree or professional certification (e.g., CFA, CPA) is a plus.

At least 3 years experience as a Finance Manager or similar role.

In-depth knowledge of financial principles, regulations, and best practices.

Strong analytical skills and the ability to interpret complex financial data and provide strategic insights.

Proficient in financial software. Knowledge of Quickbooks is highly desirable.

Excellent leadership and management skills, with the ability to motivate and guide a team.

Exceptional communication and interpersonal skills, with the ability to present financial information clearly and effectively.

Strong attention to detail and accuracy, with the ability to meet deadlines and manage multiple priorities.

Demonstrated integrity, ethical conduct, and a commitment to maintaining confidentiality.

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Track project costs in order to meet budget
• Consistently update different stakeholders on the status of the project, including financial updates, strategy, and modifications.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Evaluate the success of the project to find areas that need improvement.
• Knowledgeable in both Software/ Application and Infrastructure
• Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.
• End-to-end project delivery experience
• Must be able to work as an individual contributor.
• Engage all stakeholders, develop and manage a detailed project schedule and work plan
• Good Communication and leadership skill

Job Description

The primary purpose of the role is to serve as the liaison between the Bank and our customers, to establish a positive banking relationship with new and existing clients, and to serve their banking needs via our Bank’s products and services.

Key Responsibilities:

• Execute the overall success and growth of the assigned portfolio by deepening relationships with existing clients and through the acquisition of new customers in China Market. Develops and maintains clients’ trust and relationships while providing a holistic client experience.
• Responsible for achieving annual revenue and AUM growth targets within expense budget.
• Builds market share; able to enhance client asset size over time.
• Fully competent and compliant in advising clients on investment products and services.
• Actively involved in new business development; able to anticipate and capitalize on business opportunities.
• Performs periodic Account Planning reviews and call reports.
• Ensures KYC/AML and other bank compliance policies are strictly adhered to.
• Develops networks with other SPDB businesses and 3rd ecosystem partners.

Knowledge & Experience Required:

• Degree holder with more than 10 years of direct relevant Wealth Management experience with at least 7 years’ experience with China-Based clients.
• Completed professional qualifications: CMFAS & CACS preferred.
• Experience in building and maintaining effective relationships with customers and internal partners.
• Strong understanding of financial products and services.
• Strong interpersonal, communication and client interfacing skills.
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments.
• Meticulous and good problem solving skills.
• Strong prospecting, sales, negotiation and influencing skills.
• Must have strong ability to communicate in Mandarin, due to job requirement, and writing Chinese reports.
• A fast learner who is able to work independently and as a team as a supporting role.
• Able to work under pressure and meet strict deadlines.
• Self-motivated, self-disciplined, organized, responsible, meticulous and able to multi-task.

Roles & Responsibilities

- Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively

- Duties include motivating sales teams, creating business strategies, developing promotional materials for shop

- Guide shop's supervisors

- Create shop's objectives

- Make critical decisions

- Manage shop's budgets

- Oversee shop’s performance

- Please contact us at 91065628 (wechat/whatapp)

Job Summary:

We are seeking an experienced and detail-oriented Finance Manager to join our team. The ideal candidate will have a strong background in financial management and a proven track record of working in multinational corporation. This role is critical to ensuring accurate financial reporting, compliance with regulations, and strategic financial planning to support the company’s growth objectives.

Responsibilities:

1. Financial Management and Reporting

• Oversee the preparation of financial statements, budgets, and management reports.

• Ensure compliance with local and international accounting standards.

• Monitor and analyze financial performance to provide actionable insights to senior management.

2. Budgeting and Forecasting

• Lead the annual budgeting process and periodic forecasting.

• Track budget performance and recommend adjustments to align with business objectives.

3. Compliance and Risk Management

• Ensure adherence to all financial regulations and company policies.

• Identify financial risks and implement effective internal controls to mitigate them.

4. Strategic Financial Planning

• Support strategic decision-making by providing financial analysis and feasibility studies.

• Partner with other departments to optimize resource allocation and cost management.

• Liaise with government agencies and stakeholders to ensure compliance and alignment with public-sector expectations.

Qualifications and Skills:

• Bachelor’s degree in accounting, Finance, or a related field. CPA, CFA, or an equivalent professional qualification is preferred.

• At least 10 years of experience in financial management, including a minimum of 5 years in the petrochemical, manufacturing or related industries.

• Strong knowledge of financial regulations, tax laws, and compliance requirements.

• Expertise in financial operations within China and cross-border transactions, with a strong emphasis on collaboration with the headquarters in China.

• Proficiency in SAP financial software and ERP systems.

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.

• Proficiency in both written and verbal communication in English and Mandarin, enabling effective collaboration with native Mandarin-speaking stakeholders and comprehension of Chinese-language documents.

Job Description & Requirements:

Are you driven by a passion for digital marketing, software/platform technology, and corporate account management with sales benefits? Do you excel in a vibrant, growth-focused environment? Join our team as an Account manager in the digital marketing space, where you’ll play a key role in delivering impactful results for our clients. This full-time position, based in the heart of Singapore's CBD at One Raffles (just a 1-minute walk from Raffles MRT), offers an exciting opportunity to contribute to our dynamic team and digital advertising excellence.

Key Responsibilities:

- Develop and maintain strong relationships with corporate clients and prospective customers, nurturing long-term partnerships.

- Prospect, identify and secure new sales opportunities while fostering existing client relationships for ongoing business growth. (Targeted Leads Provided)

- Conduct market research to understand client needs, craft effective media plans, and develop customized strategies to meet their business goals.

- Deliver persuasive and clear presentations, negotiate contract terms, and close deals to achieve individual and team sales targets.

- Monitor and analyze campaign performance, providing detailed reports and actionable recommendations to clients. (The whole process is fully supported by the company)

- Collaborate with internal teams and external partners to deliver optimal solutions that drive business performance for clients.

Qualifications:

- Bachelor’s degree in marketing, communications, business, or a related field.

- 1 to 2 years of experience in B2B sales/account management or digital marketing is preferred (fresh graduates are also welcome to apply).

- Proven experience with digital advertising campaigns, including Google Ads, social media ads, and programmatic ads, is a strong advantage.

- Excellent communication and presentation skills with a proactive approach to client engagement.

- Strong numerical skills, attention to detail, and problem-solving abilities.

- Familiarity with CRM software and a good understanding of market trends. (Good to have)

- Self-motivated, collaborative, and eager to grow within the digital marketing field.

- Must be proficient in spoken Chinese.

What We Offer:

- Competitive base salary with a generous and stable bonus structure.

- Opportunities for career progression, continuous learning, and professional development.

- A supportive, team-oriented work culture with regular team-building activities and social events.

Are you ready to elevate your career in digital marketing and account management? Apply now and join us on our path to success!

- Managing and overseeing all aspects of restaurant operations, including staffing, inventory management, and customer service.

-Developing and executing overall marketing strategy for increasing business revenue.

- Introducing innovative strategies and systems to enhance productivity, sales and workflow efficiency.

- Handling and review of all social media platforms and advertising for restaurant promotions.

- Analyzing menu performance and customer feedback to enhance promotions for optimal impect.

- Collaborating with restaurant and marketing team to develop and execute promotional campaigns, wines and food pairings to highlight restaurant specialities towards customers preference, while driving revenue growth.

- Overseeing all administrative functions for restaurant daily operations.

- Inspiring the team to deliver exceptional customer service.

- Delegating tasks and training for staff skill development and career advancement.

- Managing and reporting of sales performance results, P&L and budget forecast.

- Decision making and cost control measures to maintain healthy profit margins and price alignment with the local market.

(A) Job Title : Deputy Manager

(B) Function:

§ To support supervisors to plan the Global Sales and Marketing activities independently of Poly Vinyl Chloride resin and Chlor-Alkali products and manage the organization of the global sales team to deliver the budget.

§ To lead and coach overseas agents to meet their individual budgeted volume targets,

maximize the value of sales and effectively manage key customer/distributors

interfaces in support of the business strategy while upholding the company policies.

§ Extensive experience of the market and on job, the incumbent must be able to come up with business plan and budget in order to achieve corporate goal.

(C) Job Description

1) The incumbent’s main duties and responsibilities include, but not limited to, the following :

§ Compliant with safety standards and company policies in the course of conducting business activities assigned to the individual.

§ Set up credit line, review and analyze financial status of customers and manage credit control in accordance with the company’s requirements.

§ Accountability for development and execution of annual sales plan, including pricing initiatives, and customer margin management.

§ Coordinating with overseas agents for potential customers of expanding sales of Poly Vinyl Chloride resin and Chlor-Alkali products.

§ Correspondence & coordination with suppliers, clients & our overseas agents.

§ Planning & strategizing with suppliers to achieve company short & long-term goal.

§ Half yearly reviews on sales budget set with suppliers / distributors

§ Preparing monthly sales result / report or as and when required

§ Responsible for managing all suppliers/distributors activities within the territory by providing guidance and active support such as joint customer visits.

§ Identifying new customers, creating synergy and maximizing business opportunity.

§ Supporting sale presentations to suppliers, overseas agents and purchase presentations to customers for new product launch and when the market changes.

§ Managing and developing all aspects of the key customer relationship in support of the agreed sales plan for the region including complaint management.

§ Managing and coordinating customer support activities, allowed by the principal, for the assigned customer base and managing assigned personnel to maximize profit, growth and industry awareness within the boundaries set in the product marketing strategies / objectives.

§ Monitoring and reporting market information and trends in relevant industries and informing to stakeholders, business/senior management.

§ As deputy of supervisor to participate in cross-functional consultation or decision-making role.

§ Managing end user relations by coordinating agent activities, technical services, marketing, distribution in areas.

§ Improving and driving support process to enhance operational efficiency and compliance

§ Leading and coaching sales support for sales management activities

§ Developing new business investment opportunities.

2) Able to travel frequently on business trips. Entertainment with guests and business associates in the evening are sometimes required.

Competencies/Behaviors

§ Build effective teams/Collaborate/Cultivate innovation/Customer-focused/Result-driven/Ensure Accountability.

§ Excellent interpersonal and communication skill that facilitate an ability to effectively operate both externally and internally in order to drive for alignment and success.

§ Ability to build effective business relationships through a demonstrated understanding of local cultures and business environment.

§ Self-driven in business acumen, strategic agility and decision making to own priorities and operate independently to the success of this role.

(D) Requirements

1) Degree holder in any discipline

2) International trading administration knowledge including settlement such as L/C operation

3) More than 7 years trading business experience including at least 3 years Poly Vinyl Chloride resin or the polymer additives business experience. Well-developed negotiating skills to handle all level of audience.

4) Proficiency in spoken & written Japanese/English to communicate with our diverse base of customer & manufacturers.

5) Must be proficient in MS Word, Excel, Powerpoint & Teams (High Presentation level is required)

6) Standard accounting skill

7) Able to work well as team player

(E) Salary Range

S$7,500 – 7,700

MISSION AND RESPONSABILITIES:

You are THE Brand Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Brand Retail team, the Boutique Manager represents the brand values towards the customers and peers at all times.

BUSINESS VISION

• Foster a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encourage innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implement team-building initiatives to enhance team cohesion and morale.
• Recognize and celebrate team achievements, fostering a positive and spirited work environment.
• Analyse workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implement strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

CUSTOMER EXPERIENCE

• Act as a role model and mentor to the team, embodying Brand's values and standards in all interactions with customers.
• Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conduct regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encourage a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.

CLIENTELING

Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provide one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.

• Develop and nurture team members, preparing them for future roles and creating a talent pipeline within the organization.
• Recognize and appreciate individual and team achievements, reinforcing a positive team spirit and motivation.
• Encourage knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

FINANCIAL TARGETS

• Inspire and motivate Beauty Consultants, coaching them to meet individual and team financial targets.
• Implement client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.

• Implement performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduce incentive programs tied to achieving financial targets, boosting team motivation and productivity.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Brand’s guidelines

STORE OPERATIONS

• Clear Communication: Ensure clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empower team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encourage a problem-solving culture within the team, actively involving team members in
• Regularly recognize and appreciate the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Team Cohesion and Spirit:

• Promote collaboration between different departments within the store, ensuring a cohesive approach to operations.
• Encourage team members to support one another during busy periods, enhancing teamwork and solidarity.
• Facilitate cross-training among team members, enhancing their skills and creating a flexible workforce.
• Celebrate operational milestones and achievements, boosting team morale and cohesion.

Productivity Management:

• Continuously review and optimize operational workflows, eliminating bottlenecks and enhancing productivity.
• Effectively allocate resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
• Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
• Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
• Ensure accurate calculation of commission and incentives
• Maximise and manage stock inventory

ADMINISTRATION

• Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
• Utilize data analytics tools to track sales performance, customer trends, and product popularity.
• Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.

Commission Management:

• Ensure accurate and timely tabulation of sales commissions for all team members.
• Implement transparent processes for commission calculations and communicate them effectively to the team.
• Submit all tabulations on a timely basis

Documentation and Record Keeping:

• Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
• Ensure all administrative procedures are in compliance with company policies and legal regulations.
• Manage sensitive information with confidentiality and discretion.

Operational Efficiency:

• Streamline administrative processes to increase efficiency and reduce operational costs.
• Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
• Collaborate with team members and other departments to continuously improve administrative processes.

Overall Job Purpose

To ensure that operations of the assigned vessels is maintained safely and economically in accordance with the OSM Thome, and owners’ commercial requirements; and that all essential support is extended to the vessel for the purpose, and for addressing emergencies.

KEY RESPONSIBILITIES AND DUTIES

Daily Operations

• Responsible for implementing and maintaining a safe, cost-effective and environmentally sound operation standard in compliance with OSM Thome as well as International Marine regulations for a given number of vessels.

• To manage the daily operation of the number of vessels assigned to him in accordance with OSM Thome & Best Practice.

• Advise Masters/Chief Engineers and Ship Staff on

· Cargo & tank/hold

· Port operations

· Anchoring & mooring operations

· Technical/Engine room operations

· Port, passage & war information, insurance coverage for all vessels

• Follow up the on-board maintenance system (BASSnet), monitor the status and act on overdue items.

• Evaluate and monitor the required reporting from the vessels, act as required and inform other office sections and external bodies as is relevant.

• Follow up class and statutory certification status, condition of class and arrange for the necessary surveys and inspections (flag state, certification for Panama Canal etc.)

• Liaise with Principals regarding Vessel safe operations.

Shipboard inspections

• Visit vessels regularly (at least three times a year, including a short sailing visit). On each visit, a Superintendent Visit Report is to be completed and left onboard. Following inspections needs to be conducted during these inspections

• Prepare a Vessel Visit Executive Summary for each Shipboard attendance

• All Audit & Inspection Reports need to be filed/updated in Common drives or Database as applicable. Follow up with vessels/office to close the deficiencies noted during these visits.

• Prepare weekly, monthly, bi-annual, quarterly management

Oil Major/CDI & Other Commercial Inspections

• Assist in coordinating, arranging and timely follow up Oil Major Vetting Inspections as directed.

• Assist in arranging external safety audits and onboard training by co-coordinating with the appointed audit or training company.

• Follow up on closure of deficiencies noted during inspections.

• Incident / Accident / Crisis Management & investigation

• Member of Emergency Response Team.

• Conducts investigation and root cause analysis of Incidents, Accidents, and Near Miss & Stopper Cards.

• Review Corrective Actions, Preventive Actions and Recommendations from investigation and analysis of accidents, marine casualties and near misses.

• Assist and participate in tabletop exercises and emergency drills.

Port, Flag State Inspections & Other Statutory Audits (ISM/ISPS)

• Assist in coordinating and timely follow up Flag State Inspection, External & Internal ISM, ISPS and MLC Audits as directed.

• Support vessels during Port State Inspections and follow up on prompt closure of noted deficiencies as required.

• Follow up, review, approval and submission of the corrective active plan/report to authorities as required.

HSSEQ

• Assisting Vessels for documenting / conducting Risk Assessments. Evaluation and

• Monitoring.

• Evaluate & document Off- Hire records (Planned as well as unplanned).

• Stores Supply & Budget Planning.

• Maintain strict cost control of the Annual Operating Budget for each of the assigned vessels.

• Review monthly cost control and approve monthly financial reports before sending to Fleet Group Manager for review.

• Assimilate input from the assigned vessels as well as other relevant departments and prepare each vessel’s Annual Operating Budget.

• Monitor the requisitions generated from the vessel to ensure that they are submitted in a timely manner. Follow up with the Purchasing Department for delivery of ordered items on board.

• Approve invoices for payment.

• Liaise with the Insurance Manager (or Principals) in H&M claims handling. Provide technical input, and cost information, if required, for P&I claims (cargo and crew) and H&M claims.

Crewing

• Make performance evaluations of Masters/ Chief Engineers assigned to the vessel under supervision.

• Provide input to the Manning Department on recruitment of Senior Officers for the assigned vessels.

Dry Docking & Repairs

• Plan, manage, monitor and execute vessels repairs, dry dockings and conversions within agreed budgets.

• Arrange and follow up repairs and services.

• Coordinate with the assigned vessels and prepare the dry-docking specification in conjunction with Docking Superintendent, Fleet Services. Submit the specification to yards for quotations, evaluate the received quotations and present them to the Fleet Group Manager and/or Chief Operating Officer for review.

• Attend the dry-docking, discuss shipyard invoicing before presenting same to the Fleet Group Manager and/or Chief Operating Officer for approval.

• Prepare docking report

QUALIFICATIONS AND COMPETENCIES

• Class 1 Certificate of Competency

• Class 2 Certificate of Competency and University Qualification

REQUIRED EXPERIENCES

· Previous experience as Chief Engineer/Master for a minimum of 8 months on relevant type of ships

· Candidate who are deemed technically competent and without shore experience will be considered.

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

Job Descriptions

• Supervise, coach and ensure smooth daily operation of the Front Office operation
• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions
• Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Well informed of hotel facilities and activities and be able to answer all inquiries
• Develop and maintain close business contact with house guests and to provide personalised service whenever possible
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship
• Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager
• Ensure that manual key, guest card key, and guest room security procedures are followed

Job Requirements

• Cordial and warm, enjoy interacting and engaging with guests.
• Guest centric oriented
• Competent in oral and written communication in English. Effectively multilingual would be an added advantage.
• Attention to details
• Planning and organizational ability
• Must be able to work well under stressful situations and handle challenges in a professional manner
• Willing to work on shift rotation including overnight shifts

About the role

· The Plant Manager has end to end site accountability for all day-to-day activities in order to meet short, medium- and long-term goals, including Safety, Food Safety, Quality, Financials, Performance, Sustainability and Customer requirements. Furthermore, the sites are part of the sales activity and play an active role to convince customers to buy or to outsource from Barry Callebaut. In a nutshell the plant manager is the owner of the site.

· The Plant Manager sets and monitor performance of the Plant against balanced scorecard set targets, following all the standards in areas such as people, safety, food safety, quality, manufacturing efficiency, site productivity, SKU complexity and cost control.

· They ensure and nurture a culture of “Safety, Food safety First and Quality Always” mindset across all teams and leaders in the site, in line with the Barry Callebaut Go4Zero objective (0 accidents, 0 defects, 0 delays, 0 impact). She/he has the responsibility to act and speak up when deviations cannot be solved locally (example: supplier quality)

· She/he ensures compliance with all relevant regulations on a country, local or global level. Ensure full operational licenses, customer related audits (SMETA rainforest alliance, etc.). Additionally, implement all needed capex to comply with Safety, food safety and OT security.

· She/he has the drive to constantly seek improvements through lean principles and people capabilities development towards achieving best in class performance. Going beyond safety, quality and plant performance improvement, but also challenging the business to allow the plant to be a high performing operation (e.g. SKU complexity, raw material supplier performance etc.)

Key responsibilities include

Within the global production and country strategy and guidelines, the Plant Manager, directs, plans, organizes, develops & controls all activities of the Operations function (Production, Maintenance, Quality, Safety, Supply Chain, Engineering with some being direct some dotted line reporting) in order to meet short, medium and long-term goals, whilst complying with Quality Assurance and customer requirements, rules, laws and regulations.

Plant Manager focus is to ensure that production targets are met, and the facility operates efficiently, safely, and in compliance with all relevant regulations.

Defining the short, mid and long-term strategy and set up of the Plant, defining and participating in valuable Capex projects:

· Ensure the safety of all employees, be familiar with and implement all relevant regulations related to safety, food safety, environmental protection and ensure the plant complies at all times. Monitor and improve safety, food safety and environmental performance.

· Lead, direct, and control the day-to-day activities of the factory to achieve the quality, operational and financial objectives on short and medium-term in line with the overall Corporate Business plan.

· Set, and monitor the performance of the Plant against standards and targets (using balanced scorecards) in areas such as manufacturing (processes) and administration efficiency, cost control (budget process, controlling, measurement, KPI management), legal compliance, and human resource management

· Lead, direct, evaluate, and develop a team of Functional and Operational Managers or other professionals (for example Controlling, IT, SC) to ensure that the plant meets its established targets and standards

· Develops people: providing learning, growth, building community and a strong cross functional collaborative approach;

· Leadership Role model living Barry Callebaut values

· Defines mission and strategy of the site in line with the Manufacturing strategy and Barry Callebaut Operating System

· Defines with the Plant lead team “Team strategy and Deployment initiatives”

· Responsible for activities such as Manufacturing, Safety, Maintenance, Quality, Engineering, Supply Chain, Finance Controlling, IT and administration

· Establish operating budgets; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards

· Develop and drive the implementation of a variety of operating Policies and Procedures (in conjunction with corporate subject matter experts) to ensure that the plant meets it current and future Operation targets, Safety and Quality standards

· Identifying and implementing process improvements, lean manufacturing initiatives, and new technologies to increase efficiency and reduce waste.

· Manage the infrastructure of the factory and ensure the factory remains under hygienic conditions

· Maintenance and equipment management: Overseeing the maintenance and repair of equipment and machinery to minimize downtime and ensure smooth production processes.

· Inventory management: Monitoring and managing raw materials, finished goods, and supplies to maintain appropriate inventory levels and prevent stock outs or overstocking.

· Main stakeholders: Sales, R&D, Central Planning, Supply Chain, Regional Quality and Food Safety, Engineering, Finance in order to deliver the Required Service to the customers, creating new products, to achieve high performances with a good Cost Control.

About you

· Bachelor or Master Degree in Engineering or similar Technical field

· Minimum local language fluency plus English (advanced)

· Knowledgeable in MS Office Suite, SAP Systems and other applications used in manufacturing e.g. scheduling, CMMS, MES, etc.

· Strong technical background supporting continuous improvement work environment

· Proven business and people management skills, servant leadership mindset

· Experience in Leading operational teams and Unions/Works Council context

· Detailed knowledge of plant and manufacturing functional disciplines

· Practical Knowledge of Lean Manufacturing, Lean Six Sigma and TPM

· Experience in Project Management through application of innovation/engineering projects

· Change Manager seeking Continuous improvement through lean principles and people capabilities development

· Strong interpersonal and communication skills

· Knowledge of latest quality and safety laws / regulations

· Can prove strong focus on procedures (standardizing)

· Good problem-solving abilities

· Acts as a servant Leader

· Excellent communication (written and verbal) skills both upward and downward

· Works well under pressure, enabling his/her team to thrive under all circumstances

· Strong attention to detail

· Strong analytical and problem-solving capabilities

· Comfortable with managing positive change

· Self-starter and results driven mind set and discipline to sustain results

· Multitasking and time-management skills

· Change Manager seeking continuous improvement through people capability development

Job Highlights

• Our Values: Be the change, Belong together & Stay human
• Certified as the Great Place to Work in 2023 - The Great Place to Work 2023
• Competitive Remuneration
• Flexible Working Hours

Do you want to join a firm that is?

• An international audit, tax, and business advisory firm with more than 220 offices worldwide
• Ranked as the Top Accounting Firm in Singapore – According to International Accounting Bulletin
• Accredited by HRD and Influential Brand as Employer of Choice
• It is a Great Place to Work

We are excited to be awarded the “Great Place to Work in 2023” and “2022 Asia’s Top Employers” by Influential Brands!

We are proud of the firm’s culture we’ve grown to make PKF-CAP LLP a place where people love to come to work every day. The awards are a recognition of exemplary adaptation to our firm to become relevant to our clients, as well as our employer strategies to be empathetic to the needs of our talented employees!

Interested in adding to our culture? Good news! We are hiring! AUDIT MANAGER With at least 5 years of experience, you will

• MANAGE your portfolio of audit and assurance clients from MNCs and Large SMEs (many listed in SGX, NASDAQ and ASX)
• LEAD your audit engagement teams to deliver top-quality services.
• DEVELOP strong client relationships and enhance sound technical knowledge.

You have opportunities to attend PKF Asia Pacific conferences, and global engagements with network firms (America, Europe, Asia). PKF is a growing firm with opportunities to join the partnership.

Job Requirements:

• Bachelor's degree in accounting or a related field.
• Professional certifications such as Certified Public Accountant (CPA), or other relevant certifications are often preferred.
• Knowledge of International Financial Reporting Standards, Singapore Financial Reporting Standards, relevant statutory rules and good understanding in the regulatory compliance and procedures.
• Proficiency in using audit software, data analysis tools, and Microsoft Office applications.
• Effective communication skills, both written and verbal, for reporting findings and interacting with stakeholders.
• Attention to detail and the ability to work independently and as part of a team.

Job Highlights

• Our Values: Be the change, Belong together & Stay human
• Certified as the Great Place to Work in 2023 - The Great Place to Work 2023
• Competitive Remuneration
• Flexible Working Hours

Do you want to join a firm that is?

• An international audit, tax, and business advisory firm with more than 220 offices worldwide
• Ranked as the Top Accounting Firm in Singapore – According to International Accounting Bulletin
• Accredited by HRD and Influential Brand as Employer of Choice
• It is a Great Place to Work

We are excited to be awarded the “Great Place to Work in 2023” and “2022 Asia’s Top Employers” by Influential Brands!

We are proud of the firm’s culture we’ve grown to make PKF-CAP LLP a place where people love to come to work every day. The awards are a recognition of exemplary adaptation to our firm to become relevant to our clients, as well as our employer strategies to be empathetic to the needs of our talented employees!

Interested in adding to our culture? Good news! We are hiring! AUDIT MANAGER With at least 5 years of experience, you will

• MANAGE your portfolio of audit and assurance clients from MNCs and Large SMEs (many listed in SGX, NASDAQ and ASX)
• LEAD your audit engagement teams to deliver top-quality services.
• DEVELOP strong client relationships and enhance sound technical knowledge.

You have opportunities to attend PKF Asia Pacific conferences, and global engagements with network firms (America, Europe, Asia). PKF is a growing firm with opportunities to join the partnership.

Job Requirements:

• Bachelor's degree in accounting or a related field.
• Professional certifications such as Certified Public Accountant (CPA), or other relevant certifications are often preferred.
• Knowledge of International Financial Reporting Standards, Singapore Financial Reporting Standards, relevant statutory rules and good understanding in the regulatory compliance and procedures.
• Proficiency in using audit software, data analysis tools, and Microsoft Office applications.
• Effective communication skills, both written and verbal, for reporting findings and interacting with stakeholders.
• Attention to detail and the ability to work independently and as part of a team.

About Company:
Our client is a family restaurant chain that started in Fukuoka in 1971, and now has a total of 220 locations throughout Japan, from Hokkaido all the way down to Okinawa. Our client is known for their extensive menu and reasonable prices and is loved by people of all ages in Japan. Their food ingredients are carefully selected with the highest in quality and safety standards in mind, aiming for customers to enjoy top-class meals. The Group's company is one of in-flight catering provider for Japan domestic flight.

Job Description:
- Recruitment: Posting and regularly updating job advertisements.
- Scheduling interviews and coordinating with store staff for recruitment decisions.
- Managing quotas for hiring foreign workers and conducting monthly quota checks.
- Onboarding: Issuing offer letters.
- Handling visa applications and work pass based on visa types.
- Pre-employment screening, ID verification, and document checks.
- Preparing and exchanging Letters of Appointment.
- Conducting onboarding sessions (e.g., explaining company rules, updating employee lists, and registering personal information).
- Offboarding: Updating the employee list.
- Managing required documentation with departing employees.
- Attendance Management: Administering the attendance management system.
- Screening store staff clock-in/clock-out data.
- Payroll Processing: Extracting necessary data from the attendance management system and sharing it with external payroll service providers.
- Verifying payroll results and entering transfer details into Internet Banking
- Other duties, but not limited to addressing employee inquiries about employment terms, handling administrative duties (e.g., managing office supplies).

Job Requirements:
- At least 15 years of HR working experience; prior experience in the F&B industry is highly preferred.
- Those with experience in the similar capacity is preferred.
- Meticulous and time management
- Good personality and team-work
- Those proficient in Japanese language is an added advantage, to communicate with Japanese stakeholders.

Compensation:
- Working hours: 08:30 - 17:15
- AWS and Year-End Performance Bonus
- Medical and hospitalization benefits

Roles & Responsibilities:

Developing and implementing marketing strategies to drive business growth and enhance brand awareness

Control budgets and allocate resources amongst projects

Conduct general market research to keep abreast of trends and competitor’s marketing movements

Monitor progress and submit performance reports

Establishing and maintaining relationships with clients and partners to ensure customer satisfaction and loyalty

Excellent leadership and organizing skills

Strong ability to work independently and focus on achieving high performance

Ability to handle pressure and effectively resolve complaints and issues

Job Description:
We are looking for a passionate and results-driven Product Manager to join our team. In this role, you will take ownership of the end-to-end product lifecycle, from ideation to launch and beyond. You will play a critical role in shaping our product vision, driving business growth, and delivering innovative solutions that exceed user expectations. Collaborating across departments, you will ensure the seamless execution of strategies that create value for both our users and the business.

Responsibilities:

1. Define Product Vision and Strategy:Develop a clear product vision and roadmap that aligns with the company’s objectives.
   Conduct market research, competitive analysis, and gather customer insights to identify new opportunities and refine product offerings.
   
2. Gather and Prioritize Requirements:Collaborate with stakeholders to collect business needs and user requirements.
   Translate these into a well-defined product backlog, prioritizing features that deliver maximum impact.
   
3. Drive Cross-Functional Collaboration:Partner with engineering, design, marketing, and other teams to ensure alignment and smooth execution of product initiatives.
   Act as the central point of contact for all product-related discussions and decision-making.
   
4. Manage Product Development Lifecycle:Oversee the design, development, and deployment of features, ensuring projects are delivered on time and meet quality standards.
   Write detailed product specifications and user stories to guide the development team.
   
5. Analyze Performance and Iterate:Monitor product performance using KPIs and user feedback to evaluate success and identify areas for improvement.
   Continuously iterate on product features to optimize user experience and business outcomes.
   
6. Engage Stakeholders and Advocate for the Product:Present product strategies, updates, and results to internal teams and external partners.
   Be a strong advocate for the product, clearly articulating its vision, value, and impact.
   

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Business, or related discipline).
• 3+ years of experience as a Product Manager, preferably in the internet or technology sector.
• Exceptional problem-solving skills and a strong analytical mindset, with the ability to make data-driven decisions.
• Outstanding communication and presentation skills, with the ability to influence stakeholders at all levels.
• Proficiency in Agile methodologies and tools (e.g., Jira, Trello).
• A passion for user-centric design and delivering outstanding product experiences.

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a Duty Manager, you will be tasked to:

Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Be well versed in Marriott Bonvoy Loyalty Program. Attend to and assist in emergency situations.

Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.