Job Scope: Operations Manager โ Mediapro AV Pte. Ltd
The Operations Manager at Mediapro AV Pte. Ltd. is responsible for overseeing and managing the company's day-to-day operational activities. This role focuses on optimizing processes, ensuring efficient resource utilization, and supporting the
seamless delivery of AV solutions and services.
Key Responsibilities:
1. Operational Planning and Execution:
โฆ Develop and implement operational strategies to support business goals.
โฆ Plan and oversee project schedules, timelines, and resource allocation.
โฆ Ensure operational processes are efficient, scalable, and cost-effective.
2. Team Management:
โฆ Lead, train, and manage operational staff, ensuring high performance and productivity.
โฆ Assign tasks and responsibilities to team members based on skills and project needs.
โฆ Monitor staff performance and provide guidance for improvement.
3. Resource Management:
โฆ Ensure optimal utilization of equipment, inventory, and human resources.
โฆ Coordinate with the warehouse team for the timely delivery and return of AV equipment.
โฆ Oversee the maintenance and repair of equipment to avoid downtime.
4. Quality Assurance:
โฆ Establish and maintain quality control standards for all operational activities.
โฆ Ensure the delivery of high-quality AV solutions and services to clients.
โฆ Conduct regular reviews to identify areas for improvement.
5. Client and Stakeholder Coordination:
โฆ Collaborate with the sales and project management teams to align operations with client requirements.
โฆ Act as a liaison between internal departments to ensure smooth project execution.
โฆ Resolve operational issues and address client concerns promptly.
6. Compliance and Safety:
โฆ Ensure adherence to health, safety, and regulatory standards.
โฆ Develop and enforce policies to maintain a safe and compliant work environment.
โฆ Keep up-to-date with industry standards and best practices.
7. Reporting and Analysis:
โฆ Monitor key performance indicators (KPIs) to assess operational efficiency.
โฆ Prepare reports on operational performance, project statuses, and resource utilization.
โฆ Analyze data to identify trends and make informed decisions for improvement.
Key Performance Indicators (KPIs):
โข Efficiency in resource utilization and cost management.
โข Timely completion of projects within budget and scope.
โข Client satisfaction and retention rates.
โข Reduction in operational errors and downtime.
โข Compliance with safety and regulatory requirements.
This role ensures the smooth functioning of Mediapro AV Pte. Ltd.'s operations, playing a critical part in delivering quality services and supporting the company's growth.