Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.

Requirements:

• High school or equivalent education level.
• Stable work history.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Be a team player.
• Be dedicated to customer satisfaction and a great customer experience.
• Experience as an assistant store manager or with retail store management.
• Must work on weekend and public holidays

Job Description & Requirements

1. Oversee a team of Cleaners and Dish washers, Housekeeping Supervisors and Operations Assistants in their respective area cluster/zone
2. Report directly to the GM on all operational, administration and HR matters, planning and implementation of projects and activities, recruitment, training and development of team, customers feedback and overall market environment
3. Possess good communication and organisational skills, with strong leadership and managerial skills to lead and motivate team members to perform and exceed customers’ expectations and needs.
4. Develop and implement training plan/program/SOP/WSH, to build core competencies and skills of all team members, in order to deliver operational excellence and great customer experience for our clients and business partners
5. Liaise and work closely with clients and business partners, understanding their preferences and expectations, to develop great relationship, build trust and deliver great customer service standards always.
6. 2 to 3 years’ experience in a supervisory or managerial role in housekeeping and/or hospitality industry will be an advantage
7. May require to communicate with China workers. Knowledge of mandarin dialects is essential.
8. Must possess a class 3 driving license

We are a cleaning services company which specialises in cleaning and maintenance services for offices, hotels, condominiums, shopping centres, supermarkets, food courts, discotheques, etc. We also provide dish washing and kitchen cleaning services for food courts, restaurants, and other F&B outlets.

Responsibilities:

• Ensure timely review and update of Work Instructions, Standard Operating Procedures, and Legal Registers by process owners on the intranet.
• Serve as the point of contact and responsible for the ISO certifications.
• Provide assistance to arrange ISO training for all workplaces to guarantee staff competency for certification audits.
• Act as the business unit level DMR for ISO certification.
• Perform ad hoc tasks as assigned, when necessary.

Requirements:

• With 4-6 years of experience in Managing Safety, Health & Quality in the workplace. (Managerial role)
• Strong knowledge of Workplace Safety and Health Act.
• Competent at resolving conflicts involving health and safety at work.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Manage and oversee the company's finance and HR functions.
• Ensure accurate and timely financial reporting and analysis.
• Develop and implement financial controls and procedures to safeguard company assets.
• Coordinate the budgeting and forecasting process.
• Manage cash flow and working capital.
• Oversee the payroll process and ensure compliance with payroll regulations.
• Lead the recruitment and onboarding process, including sourcing and selecting candidates.
• Implement and manage performance management systems.
• Handle employee relations matters and provide guidance on HR policies and procedures.
• Ensure compliance with financial and HR laws and regulations.
• Manage and develop a team of finance and HR professionals.

Requirements:

• Degree in Finance, Accounting, Human Resources, or related field.
• Minimum 5 years of experience in finance and HR roles.
• Strong knowledge of financial principles and MOM regulations.
• Prior experience in ERP INFOR is preferred.
• A Chartered Accountant is an added advantage.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Responsibilities:

• Monitor and evaluate warehouse and logistics performance to identify areas for improvement and cost-saving opportunities.
• Analyze inventory levels and implement strategies to optimize inventory management and minimize stock-outs.
• Develop and maintain metrics and KPIs to track warehouse and logistics performance and report on key insights to management.
• Collaborate with internal teams and external stakeholders to ensure smooth operations and timely delivery of goods.
• Identify and implement process improvements to enhance operational efficiency and productivity.
• Conduct regular audits and inspections to ensure compliance with safety and quality standards.
• Manage and coordinate inventory counts and reconciliations.
• Work closely with cross-functional teams to develop and implement demand planning strategies.
• Provide training and guidance to warehouse and logistics teams.
• Stay informed about industry trends and best practices in warehouse and logistics management.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Logistics, Supply Chain Management, or equivalent.
• At least 2 – 3 years’ experience in warehouse/ logistics operation, preferably with supervisory experience.

Interested candidates who wish to apply for the advertised position, please click on the 'APPLY' button below to send in your resume or send to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Basic up To $5000
• Mon-Fri (8:30am- 6:00pm)
• location: Penjuru lane
• Transport provided: Jurong east, CCK, Serangoon, Bishan

Job Responsibilities:

• Manage finance and accounting functions.
• Prepare monthly consolidation financial statements and reporting.
• Handle budgeting, costing, cash flow, and forecasting.
• Oversee internal and external audits, taxation, GST submission, and finance-related statutory declarations.
• Lead a team of 2 accounts assistants in operational and financial matters.

Job Requirements:

• Min 2 year(s) related experience in Manufacturing Industry.
• Experienced in handling full set of accounts (AR/AP/GL).
• Proficient in Microsoft Office (Excel).

For consideration, kindly submit your CV or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Skills: Linux, Networking, ArcSight, Troubleshooting, Security and/or operations experience

Years of Related Experience: 2-5 years

This specialist role will be responsible for the validation of all Security information and event management (SIEM) activities, promotion of content to production, ongoing routine maintenance of the security tools and infrastructure. This position is primarily responsible for the integration and management of secure, reliable, stable, and dependable solutions that support and ensure the confidentiality, integrity, and availability of the newer complex security systems into the existing security infrastructure.

The successful candidate will have a proven track record in information security derived from an all-round Information Technology background and SOC/SIEM experience and possess a combination of the following skills, and competencies:

• Progressive senior IT experience, ideally holding positions in both IT Infrastructure & Operations as well as Network Security.
• Working knowledge of Linux, networking, ArcSight, troubleshooting, and security strategies.
• Solid understanding of additional security technologies / disciplines such as Palo Alto and Juniper firewalls, intrusion prevention, encryption, threat analysis, and vulnerability assessment.
• Comfortable with managing complex, enterprise-scale logging, including ensuring reporting and alerting is appropriate.
• Exposure to project management techniques.
• Strong analytical, documentation, and communication skills, both oral and written
• Good team working skills and ability to work in a distributed global team environment.
• Strong analytical and problem-solving skills.
• Self-motivated, proactive and with determination to achieve goals.
• Flexible and able to deliver quality results in the required timeframe.
• Familiar and experienced in the software development lifecycle process.
• Influencing skills to drive development standards.

High Commission up to $5000 !!!

Fast Paced working environment

Entry level into the banks

Fantastic Career Progression

Description

• Highly motivated individuals to promote and acquire New to Bank and/or existing customers by cross-selling the value propositions of banking facilities such as credit cards, banking accounts or fund transfer program to various consumer segment
• Engage & build good relationship with customers, generate sales referrals & deliver good client experience
• Good follow-up skills and ensure customers' applications and documentations are completed for processing timely
• Requires to meet performance standards, business goals and sales targets
• Able to present effectively and communicate comfortably to customers face to face or through telemarketing activities

Qualifications

• Minimum Diploma qualifications
• The candidate must be confident, meticulous, possess good interpersonal and follow-up skills
• Candidate needs to have good communication & customer service skills
• Sales-oriented and a self-motivated candidate to excel in sales targets and goals
• A team player and ability to multi-task & thrive in a fast paced sales environment
• Computer literate, proficient with use of MS Office & Outlook
• Candidates without sales experience may apply

For faster response, please email your updated resume in MS word format with the following details to [email protected]

1) Last Drawn Salary
2) Expected Salary
3) Recent Photo
4) Reason(s) for Leaving
5) Availability Period
6) References

Steven Chan
Registration No: R1105423
EA License No: 08C5257

• Hunter role
• Actively explore, research, and cultivate new business prospects
• Oversee marketing activities
• Identify and evaluate potential opportunities, formulate sales strategies for target accounts, and execute them strategically.
• Arrange and participate in regular sales meetings
• Analyze market potential
• Conduct a comprehensive cost-benefit analysis.
• Create a competitive advantage and provide value to customers.
• Other tasks duties as assigned

Requirements:

• Bachelors degree in Sales, Marketing, Business Management or equivalent.
• 5 years of experience in logistics / freight forwarding industry
• Hunter role
• Sales driven
• Excellent communication skills
• Good team player

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Strategic Planning Manager (Digital)

Responsibilities

• Good in handling Market Research (R&D) on Digital Technologies, Strategic Planning, R&D, Report Management and Case Management.
• Good knowledge of Digital Technology, Emerging National Security and Digitalisation.
• Experience in strengthening the capability of the nation security, financial tracking and good understand of Technology.
• Good in providing Presentation of business plans and strategies to Stakeholders, Clients and Business Users.
• Strong in Market Research and Technologies, Strategic Planning, R&D, Report and Road Map.
• Identify use cases, problem statement, liaise stakeholders/ clients.

Requirements

• Strong knowledge of Strategic Planning, Mapping and providing direction on Digitalisation and Emerging Technologies.
• Strong in Enterprise Technologies and Digitalisation.
• Proven track record in providing Strategy Planning, Mapping on Emerging Technology and Digitalisation for National Security.
• Possess Government (Defence) domain.
• Good knowledge of Architecture (hardware, software, and network)
• Strong stakeholder management and can work well across all teams
• Deep understanding of technology, trends, and business processes to enable clients in their digital roadmaps.
• Foster strategic relationship with key customers and identify key new initiatives or programmes to support customers better and grow business.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : [email protected]

*Only shortlisted candidate will be notified.

Lee Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD

EA License: 20C0353

Change Manager (Transformation)

Job Description:

TheChange Manager (Transformation) will play a key role in ensuring IT Transformation Projects (Change Management) meet Digital Technologies objectives.

This person will focus on Change Management, including Transformation on Digital Technology Processes, Digitalisation Systems and Technology and Organization structures.

Responsibilities:

• Strong in Change Management (Transformation) on Artificial Intelligence (AI), Digitalisation and Enterprise Technologies.
• Good in handling Change Management and Transformation planning.
• Leading change management activities by applying AI / Digital Change Management Processes.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Integrate Change Management (Transformation) activities into Project Plan.
• Evaluate and ensure user readiness and track and report issues.
• Define and measure success metrics and monitor Change Management (Transformation) progress.

Requirements:

• Strong in Change Management (Transformation) Methodology.
• Experience in handling AI, Digitalisation Change (Transformation).
• Lead the IT and project management approaches, tools, and phases of the project lifecycle.
• Good in handling Structured Methodology and Lead Change Management (Transformation) activities.
• Responsible for Transformation and Digital Change Management Design, Development and Delivery.
• Strong knowledge of IT Enterprise, Digitalisation and Artificial Intelligence (AI).
• Able to work effectively at all levels in an organization.
• Change management certification
• Good in providing document requirements and supporting the design and delivery of training programs.
• Strong in IT Enterprise, Digitalisation, AI and Project Management.
• Possess Government (Defence) or Public Sector domain (Preferred).
• focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : [email protected]

*Only shortlisted candidate will be notified.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD

EA License: 20C0353

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Purpose of the Job

Plan and organize a diverse range of activities and programs for active ageing services and inter-generational programs. Support the Centre Manager in implementing the eldercare project at the Active Ageing Centre.

Key responsibility areas:

• Support the planning, coordination, and organization of outreach and public education events targeted at the general public.
• Collaborate in the creation of outreach and corporate communication materials, such as signage, posters, banners, collaterals, messages, or emails, for mass communications.
• Develop, review, and implement new membership programs aimed at engaging the public.
• Facilitate the orientation and coordination of training sessions for volunteers.
• Compile and submit reports, claims, documentations, or statistics to both internal and external stakeholders.
• Undertake any other responsibilities as delegated by the Centre Manager or Management.

Required qualifications and experience

• Holds a Bachelor's degree in Social Work or a related discipline.
• Proficient in planning activities and programs, with prior experience in outreach initiatives.
• Demonstrates strong proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Required Competencies

• Self-motivated with strong coordination and organization skills.
• Patient and tactful, exhibiting exceptional interpersonal skills.
• Competent in developing, organizing, and executing communication materials for programs.
• Skilled in both written and spoken English, Chinese, and local major dialects to effectively engage with seniors.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Improvement Project Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Develop a deep understanding of cross-functional program dynamics and identify potential growth areas within the business.
• Formulate strategies to improve operational efficiency, continuously evaluating their effectiveness and outcomes.
• Lead initiatives such as Continuous Improvement Projects (CIPs) targeting workplace safety, automation, process optimization, among others.
• Manage project timelines, ranging from short to long-term implementations.
• Engage with customers through project-related activities and Operational Excellence (OpEx) forums.
• Implement and refine LEAN system methodologies across value stream sections.
• Drive LEAN work practices, including 6S methodologies and root cause analysis.
• Promote employee involvement and commitment to change initiatives.
• Encourage innovative approaches and support business leaders in waste reduction efforts.
• Manage multiple projects concurrently while meeting deadlines.

Requirement:

• Degree in related field
• Possess Six Sigma (Black Belt) certification is an added advantage
• Relevant improvement project experience in logistics industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Business Analyst Assistant Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities Business Analyst Assistant Manager:

• Performing data analysis and validation tasks as required.
• Employing Python, R, VBA, PowerAutomate, and other software to automate comprehensive scorecard reports across diverse business sectors.
• Crafting and managing several Power BI data visualizations for day-to-day activities, key performance indicators (KPIs), and financial assessments.
• Creating PowerApps to collect crucial data currently lacking, with a focus on boosting efficiency, justifying costs, and identifying anomalies.
• Offering technical support and resolving platform issues.

Requirements:

• Min Degree in related study with min 4 years of relevant experience (dealing with different business unit)
• Proficient in automation tools such as PowerBI, Tableau and VBA
• Good communication and presentation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Public Relations Manager, in hopes of developing the current high performing Public Relations team. They are located in the North area – easily accessible.

Duties of Public Relations Manager:

• Lead PR and communication initiatives to enhance corporate and business unit brands, improving brand awareness and image.
• Establish protocols and ensure good governance for corporate communications.
• Develop and execute creative PR campaigns, translating brand messages into compelling stories.
• Utilize various media channels for brand exposure, including press engagement and interviews.
• Build positive relationships with traditional media, influencers, and other stakeholders.
• Create and edit press materials and support crisis preparedness.
• Advise on communication strategies aligned with corporate goals.
• Manage external PR agencies and analyze campaign results.

Requirements:

• Degree holder in relevant discipline
• More than 10 years of PR experience
• Good presentation and interpersonal skills
• Experience in real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Our client is a global MNC, one of the most established pioneers in the Chemical industry. Due to business needs, they are now recruiting a Logistics Manager to be part of their Logistics Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Logistics Manager:

• Lead and supervise logistics team members.
• Manage delivery contractors for timely deliveries
• Plan and optimize warehouse space
• Implement FIFO and Lot Number picking methods
• Assist in inventory planning and analysis
• Conduct cycle stock counts and manage adjustments
• Coordinate between departments efficiently
• Process and analyze monthly reports
• Manage logistics-related correspondences
• Ensure staff adherence to safety standards
• Continuously improve work processes for efficiency
• Perform other assigned duties as needed

Requirements:

• Diploma or Degree in related field
• At least 5 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Purpose of the Job

Assist the Centre Manager in implementing the eldercare project and managing the Active Ageing Centre effectively.

Key responsibility areas:

• Conduct regular individual or partnered home visits to private and HDB residents.
• Maintain accurate records of home visits and client attendance.
• Utilize screening tools to assess seniors and facilitate mind-stimulating activities.
• Ensure seniors' participation in planned programs and follow up accordingly.
• Refer seniors to appropriate services in financial and counseling domains, providing support and escalating urgent cases as needed.
• Compile and submit reports, claims, documentations, or statistics to internal and external stakeholders.
• Handle simple claims and issue invoices as required.
• Assist in administrative duties as needed.
• Undertake additional responsibilities as assigned by the Centre Manager/Management.

Required qualifications and experience

• Bachelor's degree in Social Work or a related discipline preferred.
• Previous experience in healthcare or senior care centre setting is desirable.
• Proficient in MS Applications like Excel, Words, Powerpoint.

Required Competencies

• Self-motivated individual with excellent coordination and organization skills.
• Patient and tactful with strong interpersonal skills.
• Skilled in both written and spoken English, Chinese, and local major dialects to effectively engage with seniors.

• Look for business opportunities for both companies island wide as well as on neighbour countries
• Contribute to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies for area of responsibility.
• Responsible for Consignment business in the local/export markets
• Manage and upkeep project sales on project basis
• Setup and collect of atrium sales
• Provide product development ideas and market trend analysis

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Description & Responsibilities

• Managing the regional operation with the direction of the Directors on day to day business of the outlets and regional profit and loss performance.
• Provide inspired leadership for the organization.
• Make important policy, planning and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team.

Outlets Management

• Outlet sales budget (or target) management; and management of KPIs.
• Outlet cost control: Labour cost, food cost, operating cost; e.g. utilities, disposable products and others.
• Improving on outlet operation flow and SOP manual.
• Improving on outlet promotion and marketing activities.
• Well versed in menu and operations, train and lead the team to achieve higher performance.
• Handling or dealing with customer feedback, complaint and comment in a professional way.

People Management

• Involving team members recruitment and hiring.
• Conduct and review training such as orientation, on the job training (OJT) and others.
• Monitor team members’ training progress and performance evaluation.

Other

• Plan and conduct monthly outlet meeting with target and action plan.
• Monthly outlet performance analysis and audit, analysis and action plan.
• Ensure outlets compliance with all relevant regulation and legislation, e.g. labour laws, hygiene standards, licenses for business, liquor and others.

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambienceManage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilitiesRestaurant OperationsLead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service teamCheck readiness of restaurant for service day and brief service crew on staffing roster for service dayManage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessaryManage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessaryEnsure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & PlanningAct as point of escalation for service crew regarding service issuesResolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned taskLead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient mannerQuality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standardsMonitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staffTrain and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menuKitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Telemarketer Manager / Customer Service Manager

Downtown Tanjong Pagar

Basic up to $4500 + AWS

Monday to Friday 9am to 6pm

Responsibilities:

Customer Service:

• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
• Maintain a positive and professional attitude while assisting customers with their needs.
• Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
• Build and maintain strong customer relationships to drive customer loyalty.

Telemarketing:

• Conduct outbound calls to potential customers to promote products or services.
• Generate sales leads and schedule appointments for sales representatives.
• Deliver persuasive and compelling sales pitches to prospective customers.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Achieve individual and team sales targets.

Administrative Support:

• Maintain accurate and up-to-date customer records and sales activities in the CRM system.
• Provide administrative support to the sales team, such as data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficient in using CRM systems and telemarketing tools.
• High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752