Team Summary

The Regional Acceptance Solutions, Sales team is responsible for growing the acceptance and usage of Visa Acceptance Platform throughout the Asia Pacific (AP) region. The team is responsible for targeting acquirers and payment service providers as well as other companies accepting or facilitating payments to add them to our growing client portfolio. This team works closely with local Business Development and Account Executive teams across AP region to provide specialized sales support in customer engagements.

What a Manager, Acceptance Solutions role does at Visa:

This role requires someone with broad range of skillset relating to project management with sales acumen ensuring pipeline and revenue tracking to achieve our goals. This role will be responsible for managing card present pipeline, keeping track of projects across the region to deliver on the pipeline, leading specific regional card present projects as well as driving technology partner capability roadmaps to enhance our value proposition. Key areas of responsibility includes -

Client Delivery

• As a Project Manager work closely with Sales Engineers/Client Implementation Specialists to manage new card present implementations and RFP support.
• Own full responsibility of end-to-end project plan, delivery from Ideation to go live.
• Management of complex implementations ensures Visa and Clients are aligned and keep on track during the project delivery phase. Critical to speed up time to revenue and proactively manage risk throughout delivery.
• Be first point of contact for clients and manage stakeholders internally and externally.
• Participate and/or lead calls associated with client implementations – this may include internal and/or external clients
• Collaborate with internal Visa teams to manage the deliverables.

Reporting & Communication

• Build and maintain MS Dynamics and PowerBI reports and dashboards relating to card present pipeline
• Provide responsive, accurate, and timely communications to internal and external stakeholders on project status
• Manage card present pipeline, priority alignment and revenue targets across AP region

General

• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Product Development, Technical Sales Engineers, and Account Management)
• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments
• Contribute to department processes and procedures

Why this is important to Visa

Diversifying our revenue streams and capturing new payment flows is a key pillar of Visa’s growth strategy and will be critical to our continued success. CyberSource is a top global priority to support this growth and will be a key driving factor in achieving our goals. This role is a critical in growing card present and omni-channel market share with merchants, acquirers and payment facilitators.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The CRM team at Wise is expanding to consolidate our efforts to develop our APAC communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks.

What’s the role?

We’re building money without borders for people and businesses and we need your help to make our APAC customer comms best-in-class.

So we’re looking for a Senior CRM Manager to join our growing CRM team and lead our APAC CRM strategy and implementation. The Sr. CRM Manager will own, shape and deliver an effective communications strategy for Wise’s customers: from engaging and exciting product launches, to testing and building our lifecycle communications. 

The role will be based in Singapore and will deliver best-in-class customer communications. The role will report into the London CRM team and follow the processes and practices agreed within the CRM team. 

CRM at Wise is about making sure we develop the best global and regional lifecycle communications as well as keeping up with demand from other sides of the business. 

We’re problem solvers - we work with our Product, Marketing Tech, Analytics, UX Research and Product Marketing teams to define and execute the strategy for product and marketing customer comms, across multiple channels (email, push notifications, in-app messages).

This role is ideal for candidates with mid-level experience who are passionate about driving product adoption and brand awareness. If you have Liquid and SQL experience and know how to use Braze this is an added bonus but it’s by no means required..

Your Mission:

• Lead and mentor a growing team of CRM professionals, fostering a culture of innovation and excellence.
• Manage internal technical and non-technical stakeholder communication (Product Managers, UX Researchers, Designers, Copywriters, Engineers, Analysts, Product Marketing Managers etc.)
• Develop and manage our APAC CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.
• Utilise data-driven insights to segment our business customers effectively, ensuring that each segment receives tailored and relevant communication and offerings.
• Design and implement effective customer lifecycle management strategies to drive long-term engagement and loyalty through continuous optimisation.
• Analyse campaign performance and use data and insights to identify and implement opportunities for increasing engagement and conversion rates at all stages of the customer’s lifecycle journey.
• Manage the customer database health with a focus on retention and engagement: make sure all comms are in line with CRM best practices, compliance requirements, through appropriate channels and without errors.
• Responsible for email calendar management, deliverability and monthly reporting.
• Implement the localisation process for Wise’s international campaigns
• Maintain and implement a clear A/B testing plan.
   

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline.
• Developing and maintaining long term client relationship and identifying business development opportunities.
• Coaching and developing team members to achieve technical competencies and efficient performance.

Responsibilities:

• Provide audit services to a portfolio of diversified clients
• Supervision of audit seniors and associates
• Experience in group consolidation of accounts
• Preparation of statutory financial statements in accordance with SFRS
• Review of audit schedules
• Organize audit results and highlight points for attention
• Analyse internal control system of companies, identify and recommend internal controls

Requirements:

• Candidates must possess a recognized degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA Australia or equivalent.
• At least 3 years of managerial experience.
• Good understanding of corporate governance, regulatory compliance, auditing standards and accounting principles. Strong working knowledge of SFRS/IFRS and SSA/ISA.
• Excellent communication skills to work effectively and efficiently across all levels.
• Analytical with good inter-personal skills and enjoys challenges.

If you are a team player and meet the requirements of the above position, please click "APPLY NOW" to submit a comprehensive resume addressed to ‘The Audit Partner’, stating your last drawn and expected salary.

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified.)

The Business Consultant will review overall operations, identifying inefficiencies and recommending solutions to improve workflows and service protocols. Will ensure the establishment complies with local regulations and enhances workplace safety by addressing unsafe practices. The consultant will assess staff performance, provide training, and implement programs to boost customer satisfaction. Will also evaluate supplier contracts and inventory systems, suggesting improvements or software solutions for greater efficiency. Lastly, will review financial statements and marketing efforts, providing strategic recommendations to optimize profitability and attract more customers.

1. Reviewing the overall operational performance, and identify bottlenecks or inefficiencies and recommend solutions, leading to new service protocols.

2. Ensure the establishment is aware of and adheres to local regulations.

3. Identify and correct unsafe work procedures or conditions and make recommendation to improve current procedures.

4. Assess the staff's current skill levels and performance, and develop, implement training programs, and give demonstration to the staff, to increase customer satisfaction.

5. Evaluate suppliers, contracts, and inventory management systems and recommend alternative vendors or introduce food and beverage industry software to improve their efficiency.

6. Review the establishment's current marketing, branding efforts, and suggest marketing campaigns or branding initiatives to increase customer footfall and results.

7.Examine the establishment's financial statements, revenue streams, and cost structures to provide useful suggestions.

Responsibilities:

• Maintains safe and clean working environment by enforcing procedures, rules, and regulations.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions
• Develops project objectives by reviewing project proposals and plans; conferring with management.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions
• Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements
• Any other relevant duties

Requirements:

• Min of Diploma in relevant field
• Min 3 years of relevant project co-ordination or management experience
• Candidates with horticulture experience will have an advantage
• Excellent team player and highly dependable
• Hardworking with a strong sense of urgency and accountability

Job Descriptions

• Cashiering, taking orders from customer & delivery platforms
• Assisting with shop operations & ensuring smooth operations
• Preparation of condiments according to SOP
• Housekeeping duties such as sweeping, mopping, washing and cleaning.
• Ensuring a neat, clean, hygienic & tidy workplace at all times
• Perform opening & closing duties
• Managing customers queries if any
• Provide good customer service
• Positive work attitude & able to work as a team

Attention to details are expected, candidates with the necessary experience and education background will be considered for a MANAGEMENT TRAINEE roles.

Job Requirements

• Min Diploma holders preferred for Management Trainee position

Benefits

• Various benefits (Up to 10 days Annual Leave, Staff Discounts, Staff Meals, robust training programme suitable for candidates who want to grow and thrive in the F&B Industry)

Working Hours

• 6 days work week
• Split shift 10am - 10pm (2.30pm - 4.30pm 2 hours break)

Responsibilities:

• Implement the company's strategy in the Singapore market, responsible for market expansion, brand development, and overall operations management in Singapore.
• Conduct sales forecasting for the Singapore market, and based on industry developments and customer demands, propose corresponding planning recommendations and sales strategies.
• Conduct market research in Singapore, including market trends, competitive landscape, relevant regulations, and new policies.
• Organize and build the relevant team for the region.

Requirements:

• Bachelor's degree or above, with the ability to communicate in English.
• At least 5 years of marketing experience in medium to large enterprises, with an understanding of project operations in the Singapore market.
• Experience in local operations and management in Singapore.
• Excellent business development skills and negotiation techniques, with strong execution and stress resistance.
• Familiarity with IT operations software, Observability fields, and AIOps products, with knowledge of related global products.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

1. Reasons for leaving ALL your employment
2. Current and/or last drawn monthly salary (please provide breakdown)
3. Expected monthly salary
4. Availability

We regret only shortlisted candidates will be notified.

Important Note: Career International - FOS Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website https://en.careerintlinc.com/

Career International - FOS Pte Ltd

EA License No: 14C6926

EA Personnel: Foong Mei Qi

EA Personnel Reg No: R22106936

The Senior Accountant/Assistant Finance Manager is responsible for maintaining day-to-day financial reporting and regulatory compliance needs of our business. The person will work closely with the company's cross-country team, while reporting to head of finance.

Key Responsibilities

• Ensure timely and accurate month end closing and prepare monthly reports including monthly financial statements, cash flow statements and management reporting
• Ensure compliance of financial records and controls with corporate statutory, and regulatory requirements
• Ensure timely preparation and submission of quarterly Singapore GST returns
• Ensure overall good maintenance of accounting books
• Assist in cash flow, credit control, and receivables management
• Work collaboratively with various internal parties across the company's global offices to acquire or provide information needed for analysis, reporting, budgeting and forecasting
• Participate with team in liaising with external auditor, tax agents, and external parties for all statutory and regulatory requirements to ensure compliance
• Prepare payments by certifying documentation and requesting disbursements
• Any ad-hoc tasks as assigned

• Degree in Accounting or equivalent Professional Qualification (CA Singapore / ACCA / CPA)

• At least 3 years of accounting full set experience with strong working knowledge accounting principles, practices, standards, laws, and regulations
• Proficient in accounting system (Oracle Netsuite, Xero...) & MS office
• Good time management and organisational skills to meet deadlines
• Adaptive, ble to multi-task in a startup-esque environment
• Able to work independently with minimum supervision
• Strong interpersonal skills, and good team player
• Passionate and willing to learn and unlearn, to internalize learnings

• Ample opportunities to grow. You get to propose your own ideas and see it through.
• Work with passionate, talented and driven colleagues who get things done!
• Opportunity to work cross-country and with variety of projects of different nature.
• Challenging and exciting problems that await you to solve.
• Comprehensive Health Insurance Coverage.
• W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing

Minimum 1 – 2 yrs work experience
 

This role is most ideal for an individual who enjoys a client-facing role and project management

 
The Junior Account Manager’s responsibilities include:

• Serve as the first and primary point of contact for a portfolio of client accounts, ensuring their needs and expectations are met
• Develop strong relationship and trust with clients by providing exceptional support
• Monitor and analyze client campaign performance, including conveying regular updates, new requests and reports to them
• Coordinate with internal teams (engineering, creative, analytics) to ensure projects are executed on time and per requirements
• Be the lead person to execute overall campaign set up on the SKALE platform per the requirements
• Work alongside Senior Account Managers to ensure overall user experience is smooth
• Be the key person to follow up with clients on items required from them based on project timeline and to translate commercial requirements into briefs for internal team coordination
• Actively drive testing of platform alongside clients and senior account managers before it goes live
• Collaborate with Senior Account Managers to identify new opportunities and develop strategies to grow existing accounts

We’re looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You’ll be part of the Wise Platform team in APAC, working closely to grow and retain  our existing  partners.  

We’ve launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and Tiger Brokers in APAC, and today have 80+ global banks and platforms connected and powered by Wise Platform. 

A bit about the role:

You will be a Senior Account Manager within a fast growing regional commercial team, responsible for driving growth with our existing partners in APAC. You’ll identify and execute growth opportunities across your partner portfolio, manage churn risk  and build relationships with key stakeholders. 

The role is based in our Singapore office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organisation, including our product management, engineering, compliance & legal, delivery, as well as business development teams.

Your mission: 

• Work closely with Wise Platform teams and partners to identify, progress and close a strong pipeline of opportunities within your existing accounts, driving revenue and volume growth for Wise.

• Develop and actively manage comprehensive account plans for key accounts,  articulating strategies for growth and managing risk of attrition.

• Establish strong relationships with your partners by understanding their strategic objectives, define their priorities and be clear on their decision making process. Lead QBRs and become the subject matter expert for your partners.

• Take a data led approach on influencing decision making with internal / external stakeholders. 

• Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions.

• Bring the voice of the partner to influence Wise Platform product roadmaps as well as build out strong partner testimonials. 

• Work on projects and initiatives (regional or global) to improve our account management function. 

Responsibilities

• Create and set up rehearsal schedules

• Photography skill is a must

• Managing furniture and props

• Make alterations to the set and props between scene changes

• Create a risk assessment to ensure the safety of the full company

• Manage the backstage and onstage area during performances

Requirements and skills

• Ability to work under pressure

• High standard of organisational and communication skills

• Problem-solving skills, ability to think on your feet

We’re looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You’ll be part of the Wise Platform team in APAC, working closely with our existing bank partners to help deliver world class payment service solutions, powered by the Wise infrastructure.

We’ve launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and GMO in APAC, and today have 80+ global banks and platforms connected and powered by Wise Platform. 

A bit about the role:

You will be a Senior Account Manager within a fast growing regional commercial team, responsible for driving growth with our existing bank partners in APAC. You’ll identify upsell and cross-sell opportunities across your partner portfolio, execute the deals effectively and build relationships with key stakeholders. 

The role is based in our Singapore office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organisation, including our product management, engineering, compliance & legal, delivery, as well as business development teams.

Your mission: 

• Work closely with Wise Platform teams and partners to identify, progress and close a strong pipeline of opportunities within your existing accounts, driving revenue and volume growth for Wise

• Develop and actively manage comprehensive account plans for key bank partners, articulating strategies for expansion and growth, as well as retention

• Establish strong relationships with your partners by understanding their strategic objectives, define their priorities and be clear on their decision making process. Lead QBRs and become the subject matter expert for your partners

• Design and manage stakeholder maps that capture essential contacts from Wise and the Partner and how they engage each other

• Use data to pinpoint opportunities and to inform data-driven dialogue with your partners

• Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions

• Collaborate closely with other Wise teams to develop and enhance Wise infrastructure capabilities in the bank vertical through new partnership opportunities and product development 

• Work on projects and initiatives to improve our strategy and approach both within the APAC region and globally, such as helping iterate our product roadmap, pricing strategies, go to market efforts - or anything else that helps drive growth

In this age of convergence and empowerment, we are looking for talents who can help our clients reinvent themselves and guide them through their transformation. It demands colourful personalities with an irrepressible passion for all the opportunities unleashed by digital disruption. Come join our Publicis family!

You will be joining a dynamic team that delivers award-winning campaigns. If you are strong in delivering and developing exciting integrated media solutions while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives, we want to talk to you!
 

Main Responsibilities

• Lead Local Market Management/Coordination (Global and Regional Requests)
• Drive relationships at the appropriate levels of our client organizations
• Apt knowledge & understanding of digital & offline channels combined with the ability to understand digital infrastructure including tracking, web analytics, trafficking and Social
• Have prior platform experience in managing both online and offline media campaigns, including but not limited account setup, strategy development, organization, and management
• Proficient in Performance Marketing strategies on both push and pull platforms
• Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues
• Be aware of opportunities to drive revenue streams from existing relationships and leveraging cases from existing relationships to create new relationships
• Assist in mentoring, and developing team members – execs/ junior planners
• Support Quarterly Business Review Development

• You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.
• You will leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
• Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.
• You will be expected to be an SME in Program Project Management with expert proficiency.
• Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.
• Lead the project team to ensure timely delivery of project milestones.
• Ensure that the project is delivered within budget.
• Manage project risks and issues, and develop mitigation strategies.
• Provide regular project status updates to stakeholders and senior management

• Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience
• KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus
• System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

[Job ID: 741748]

Responsibilities:

Retail Management & Operations Management

• Roster Scheduling: Overseeing, planning, and managing of shift schedules and staff budget to achieve optimal staffing levels in delivering excellence in brand experience accordingly to peak periods and launches
• Sales Performance: Analysing sales data. Report to key accounts, understand and research on performance behaviour. If need be plan and execute strategies to achieve them
• SOPs & Reporting: Consolidating data for reports to management and other departments. Develop, improve training process/ materials, and ensure team is well-trained on policies, SOPs and that the procedures are performed accurately with exception, memorable customer service
• E-commerce Management: Handling CMS platforms data and inventory
• Customer Service: Handle customer emails, coordination with external Customer service support and evaluation of their responses. Ensuring high standards of customer service across all channels
• Budgeting: Planning and managing operational budgets
• Process Improvement: Streamlining operations for efficiency and cost-effectiveness
• Staff Management: Strategically and effectively plan operations in daily store visiting for all permanent and (any) temporary staffing and the staffing budget based on projected volume of order during seasonalises.
• Develop and implement operational strategies and procedures to optimize efficiency and productivity.
• Monitor key performance indicators (KPIs) and metrics to evaluate merchandiser and business performance and identify areas for improvement.
• Recruit, train, and manage a team of merchandisers, ensuring high levels of performance and customer service.
• Conduct regular store visits to assess operations, provide coaching and support, and ensure compliance with company policies and procedures.
• Analyse market trends, customer preferences, and competitor activities to identify opportunities and make informed business decisions.
• Oversee inventory management, including stock control, replenishment, and inventory accuracy.
• Drive initiatives to enhance visual merchandising, store layout, and product presentation to maximize sales and brand image.
• Develop and manage budgets, monitor expenses, and implement cost-saving measures without compromising quality and service.
• Oversee Site support and surveying in assistance to any deployment
• Prepare and manage project schedule to ensure project completion within scope and schedule

Strategic Planning

• Market Analysis: Analysing market trends to inform strategic decisions
• Business Growth: Identifying opportunities for expansion, improvement, and areas for cost reduction
• Ad-hoc: Involve in other ad-hoc duties and projects required by management

Requirements:

• Min 5 years of overall experience with 2 years or more experience managing operations/merchandisers, preferably in a similar industry
• Excellent written and verbal communication skills, with the ability to communicate effectively with clients and internal teams
• Proactive, able to work independently, prioritize tasks, and meet deadlines

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Ong Jia Hao Lavis

EA Personnel Registration Number: R21100883

EA License no.: 07C5771

[Job ID: 748963]

Responsibilities :

• Responsible for corporate secretarial work.
• Assist in supervising daily operations of the organization.
• Ensure office tasks including scheduling, correspondence, and reporting are handled efficiently.
• Provide support to expatriates, including but not limited to, coordinating relocation, assisting with local registration procedures, and helping to familiarize them with local customs and practices.
• Manage office and showroom facilities to ensure a safe and comfortable work environment.
• Oversee vendor contracts and conduct negotiations to ensure cost-effective solutions.
• Assist in organising company events or conferences.
• Consider and promote activities to improve business operations

Requirements :

• At least 5 years experience in an administrative role, preferably min. 1year in a managerial position.
• Experience in managing and supporting expatriates.
• Excellent organizational and multitasking abilities.
• Strong knowledge of office procedures and basic accounting principles.
• Proficient in MS Office for creating documents, spreadsheets, and presentations.
• Strong interpersonal and communication skills.
• Ability to handle confidential information.
• Team player with leadership skills.

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Ong Jia Hao Lavis

EA Personnel Registration Number: R21100883

EA License no.: 07C5771

•       The incumbent will be one of the team members to support the preparation and submission of MAS regulatory reports.
•       Adapt and cater for constant developments within the regulatory framework and to advise and guide business units towards the proper and timely compilation of the required data.
•       Collaborate with Compliance, IT and various stakeholders on regulatory reporting matters and implement regulatory changes including comments on consultation papers.
•       Assist with MAS information requests and queries on MAS returns.
•       Liaise with external/internal auditors and tax agent.
•       Regular review of all processes to ensure operational risk and high risk audit points are mitigated.
•       Ensure all policy documents are regularly updated to reflect current market conditions.
•       Develop high performance culture as part of broader aspiration to build the finance regulatory reporting function.

KEY RESPONSIBILITIES:
Strategy and Planning
•       Provide support to Team Lead.
•       Review and implement financial accounting and control function in accordance with GAAP/Accounting Standard.
•       Ensure compliance to policies, procedures and guidelines set by Group and MAS/regulators.
•       Participate in regulatory related projects.
Statutory and Compliance Reporting
•       Liaise with internal and external auditors in the periodical audit of financial reports.
•       Oversee year-end audit and supervise the preparation of statutory accounts.
•       Prepare and review reports for submission to MAS and other regulators.
•       Assist/advise other SBUs/SFUs in providing the required statutory and compliance reports.
Others
•       Attend to any adhoc report requested from the management or regulator etc.
•       Involvement in new initiatives/facilitates implementation of new guidelines related to financial accounting and reporting matters.

The Digital Marketing Manager to be responsible for sustaining and driving the digital marketing plans for Raffles Hotel Singapore and its business units including platforms such as Luxury Consortias, Online Travel Agents (OTA) and Global Distribution System (GDS) as well as provide timely update on hotel developments to all relevant partners.  The role also encompasses the management of all hotel websites, social media channels, hotel online reputation tools as well as to manage the hotel’s influencer engagement programme.

Primary Responsibilities

Drives Digital Marketing Plans For Hotel

• Assists to strategise and execute the hotel’s digital marketing communication plan.
• Ensures high performance on digital campaigns through effective data analytics.
• Supports corporate and brand on digital marketing initiatives.
• Supports hotel’s operations with cross marketing opportunities, leveraging on hotel and brand databases.

Management Of Websites And Microsites

• Manages vendors to ensure delivery of website enhancements and best-in-class customer journeys
• Manages content for hotel main website, microsite and standalone websites for Food and Beverage outlets, Arcade and Spa.
• Ensures SEO and SEM synergies across all websites.
• Drive e-commerce through data analytics and marketing strategies.

Develop Marketing Plans For Luxury Consortias, OTAS And GDS

• Works hand in hand with Revenue Management on management of OTAs communications.
• Oversees collaborations and maximises marketing opportunities with Luxury Consortias, ensuring accurate and timely communications onto platforms.

Drives Social Media Awareness

• Manages, supervises and/or create content for all of the hotel’s social media platforms and drive engagement.
• Management of social media agencies to ensure optimisation of content engagement. 
• Develops a social media influencer programme for all areas of the hotel.
• Identifies potential social media influencers and executes programme to drive hotel’s awareness in the social media space.

Manages Hotel’s Online Reputation 

• Oversees online reputation management through reviewing responses for hotel across multiple platforms in a timely manner.

Other Responsibilities

• Reviews and identifies digital partnership opportunities to support hotel’s operations and business objectives.
• Manages digital reporting tools for hotel and communicates reports internally as well as supervising action plans for improvements where needed.
• Performs any other duties and responsibilities that may be assigned.

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

As the Digital Marketing Manager, you lead the growth and development digital marketing vision and strategy to secure COS Online growth and amplify our digital presence in SEA + HKTW. In this role, you create an alignment between commercial and inspirational brand experiences at every digital touch point, driving results to optimise sales, consumer engagement, brand awareness, acquisition and retention

What you will do:

• Lead the development of the in-market Digital Marketing plans aligned with Regional and Global strategy covering key and new online markets.
• Responsible for driving and converting traffic to cosstores.com and Marketplace – Zalora in SEA + HK TW
• Drive customer acquisition and retention programme across all channels in alignment with the brand​
• Collaborate within the Regional Digital Marketing Team, creating an efficient—and informative--workflow towards the set long--and short--term goals and overall KPIs, with a focus on traffic, conversion and revenue​
• Work with External Agencies, e-Commerce Enabler and Global Site team to improve and evolve measurement, tracking, and data​
• Co-create with key central stakeholders and departments to ensure strategic ambitions are met and relevant company goals are factored into digital marketing
• Analyse results weekly, monthly, quarterly and annually, following up and taking actions according to the business needs to drive the channels
• Comprehensive knowledge across all digital marketing channels including email, PPC, SEO, Programmatic Advertising, Affiliates and Social​

As a Digital Experience Manager, will be the expert in experience optimization, leading the functions of site content, online visual merchandising, digital copywriting and customer insight/behaviour analytics for COS online stores in SEA +HKTW. You will focus on the constant optimization/enhance of customer journey on sites, and make sure COS Brand ID and all detailed product information is well delivered to the customers.  

You will also be responsible for customer behaviour study by data analytics. 

What you will do: 

• Responsible for curating the digital experience of COS.com for the Southeast Asian markets, in addition to the Zalora SEA + HKTW marketplace. 

• Understand the product and marketing focuses from the Global and local Merchandising and Marketing Team, and lead DX team in seamlessly translating these insights into our website including but not limited to site content, visual communication and product presentation, thereby optimizing online selling. 

• Ensure that the COS e-commerce platform stays in line with COS aesthetics, visually balance the collection of products based on commerciality, branding, and seasonal trends 

• Constantly improve/optimize the online visual experience and drive the relevant KPI based on site performance data and customer behaviour 

• Understand the online customer’s expectations through behaviour & data analysis, and plan for the constant improvement of UX/website functionality by working closely with IT Team. 

• Build up both short-term and long-term strategies for A/B testing, personalization and other digital projects that are associated with the goals of customer acquisition and retention 

• Collaborate within your E-Commerce team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and goals 

• Work closely and cross-functionally with other key online functions such as Digital Marketing and Online Merchandising to initiate local commercial plan to drive online business 

• Work closely with both internal and external business partner/agencies to secure the on-time and precise launch of all online products and content 

As the E-Commerce Manager, you are responsible for the sales performance, customer experience, and the overall profitability of COS online store in SEA +HKTW 

In this role, you lead the E-Commerce Team to ensure the runs in the most efficient way. You conduct the strategic planning and all operational as well as commercial activities. 

What you will do: 

• Responsible for defining and developing COS digital sales strategy for your market in cohesion with the overall seamless sales strategy and the COS brand vision 

• Enhance the online store customer experience in your market, to increase selling and online growth 

• Collaborate within the E-commerce team, creating an efficient and informative workflow towards the set long and short term goals 

• Collaborate with global and regional ecommerce team to align selling, content and customer experience strategy 

• Work with merchandising and logistic team to secure fulfilment and shipping 

• Analyse selling reports, budget and other available tools to make right business decision to meet selling targets 

• Develop, execute and follow up with the ecommerce strategy to drive sales growth 

• Accountable for setting the online budget and following up on P&L, supported by controlling (Sales, Returns and other relevant matrix) 

• Drive the business forward by constantly analysing and assess the effectiveness of the E-commerce operations and current needs based on market competition, implementing new methods, systems and ways of working where relevant 

Presales Manager is a player/coach role.  It specialises in new sales and customer development and has an important role in the sales phase to create business opportunities from a solution-oriented perspective and show the customers how IFS products will fulfil their functional needs and requirement and deliver the value expected from the investment. They are accountable for the preparation of presentations and demonstrations and should work to build trusting relationships within both IFS and the clients with whom they engage.

The Presales Manager sits on the Market Unit Leadership team and drives presales activity in the market unit, ensuring a smooth distribution of workload and prioritisation across the team.

·         Provide presales design support for both new and existing requiring IFS Services and Solutions. Maintain end-to-end solution integrity across the products sold to customer.

·         Ability to interface with customers as required in support of sales closure.

·         Expected to act in a coaching role and provide support to less experiences team members and partners.

·         Ensure the successful delivery of Proof of Concepts is tied to the customers’ success criteria and business initiatives

·         Maintain a high degree of knowledge of specific IFS products and services including roadmaps and occasional liaison with Product Management.

·         Commit to self-learning and regular product training.

·         Working with the sales organization to address technical needs for the customers

·         Use the knowledge and/or the understanding of the major customers’ requirement to provide and/or propose commercially and viable product/solution improvement feedbacks

Turner & Townsend in Asia has seen significant growth over the past 5 years and has ambitious plans to continue growing and achieving outcomes for our clients. We are seeking an experienced Content and Campaigns to lead and execute marketing campaigns that generate new business opportunities and support the company's growth strategy.

Key responsibilities include:

• Responsible for ensuring all content and campaigns align with our company policies and best practices.
• Develop our pipeline of brand raising activities to ensure we maintain a strong profile with both our current and target clients.
• Support in writing, editing and proofreading market intelligence reports and thought leadership to ensure content is ready to be published on web and social.
• Ensure the global content calendar is up to date with Asia content pipeline.
• Monitor activity on all our corporate social media channels to track and measure success of our campaigns.
• Identify conferences, events that we must attend to maintain and continue our brand elevation both internally and externally.
• Working with Global BG to ensure maximisation of global campaigns to drive business generation across the Asia business.
• Co-ordinate with content owners following agreed approval processes.
• Liaise with stakeholders as required to ensure content is prepared and ready ahead of deadline.

Must have Skills : Retail & CPG - General Experience, Product Information Management (PIM)

Job Description :

The Project Manager will be responsible for leading the implementation of key strategic initiatives in the Online and Offline domain for world largest retail/CPG beauty client. Project manager with hands on delivery experience in PIM solutions ( Salisfy or OpenText), Customer Data Platforms (CDP), Customer Relationship Management (CRM) systems, and Salesforce Marketing Cloud (SFMC) initiatives are preferred over tradition project manager . The ideal candidate will possess hands-on delivery experience and the ability to drive cross-functional projects from conception through to completion.

Key Responsibilities:

• Lead end-to-end project delivery for D2C and B2B initiatives in the Retail/CPG domain.
• Manage the implementation of Product Information Management (PIM) solutions, ensuring alignment with business goals.
• Oversee the integration and deployment of CDP and CRM systems to improve customer engagement and data management.
• Collaborate with stakeholders, including product owners, technical teams, and marketing departments, to define project scope, objectives, and deliverables.
• Develop detailed project plans, timelines, and budgets, ensuring adherence to project milestones and quality standards.
• Identify and mitigate project risks, providing timely solutions to keep projects on track.
• Facilitate effective communication between all project participants and stakeholders, ensuring transparency and alignment.
• Conduct regular project status meetings and prepare reports for senior management.
• Foster a culture of continuous improvement by implementing best practices and lessons learned from previous projects.