Responsibilities:

· Influence business unit leadership to make sound strategic decisions for business

· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations

· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals

· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions

· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

· Active participation in strategic planning process, including development and execution of business campaigns

· To develop negotiation and presentation skills to communicate effectively and clearly to others

· To understand of audience engagement and other business support functions

· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis

· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options

· To develop company business campaigns and enhance campaign awareness and campaign visibility

A self-directed team player in the Distribution & Marketing Department focusing on supporting and managing business plans and strategies to promote business growth.

Key Responsibilities include:

• Assist and support the CEO in the following (but not limited to):
• Support in recruitment and outreach efforts
• Review work processes and controls to improve effectiveness and efficiency
• Ensuring all operations are compliant with internal guidelines and regulatory requirements
• Assist in the preparation of business papers of the various financing schemes and incentives
• Monitoring, validating, and reporting on all financing schemes and incentives
• Timely reporting and analysis on all financing schemes and incentives to ensure achievement of plans and objectives
• Provide administrative support and perform any other project and ad-hoc tasks to assist the team
• Support the CEO in various corporate projects and initiatives

Requirements:

• Possess at least a Diploma
• Excellent organizational and time management skills
• Strong written and verbal communication skills with the ability to present analysis and recommendation.
• Good Problem-solving skills
• Excellent MS office skills - Powerpoint and Excel.
• Project Management and Business Analysis skills
• 2-3 years relevant experience
• Ability to work well under pressure and managing tight deadlines in a fast-paced environment
• Capable of managing multiple tasks priorities effectively

Job Summary:

We are looking for a dynamic Brand Marketing Executive with a strong focus on social media marketing to join our team. The ideal candidate will be responsible for enhancing brand presence across various digital platforms, engaging with audiences, and driving brand awareness through compelling content and strategic campaigns.

Key Responsibilities:

Social Media Management

• Develop and execute creative social media strategies to enhance brand visibility and engagement.
• Manage and grow social media platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube, etc.).
• Create, schedule, and publish engaging content, including posts, videos, and stories.
• Monitor trends and implement best practices to optimize performance.
• Engage with the online community, responding to comments, messages, and mentions.

Content Creation & Brand Storytelling

• Develop high-quality content, including visuals, copywriting, and videos, that align with brand identity.
• Collaborate with graphic designers, videographers, and influencers to create compelling marketing assets.
• Ensure brand consistency across all social media channels and digital content.

Campaign & Performance Analysis

• Plan and execute paid and organic social media campaigns to drive reach and conversions.
• Track, analyze, and report on social media performance using analytics tools (Meta Business Suite, Google Analytics, etc.).
• Optimize campaigns based on data insights and market trends.

Influencer & Partnership Marketing

• Identify and collaborate with influencers, brand ambassadors, and content creators for brand partnerships.
• Manage relationships with external agencies, media partners, and stakeholders.

Market Research & Competitor Analysis

• Stay updated on social media trends, digital marketing innovations, and competitor activities.
• Provide insights and recommendations based on market research to enhance brand strategy.

Requirements:

• Diploma/Degree in Marketing, Communications, Digital Media, or related field.
• 1-3 years of experience in social media marketing, content creation, or brand marketing.
• Strong understanding of digital marketing tools, including social media platforms, scheduling tools, and analytics.
• Creative mindset with excellent storytelling and copywriting skills.
• Experience with influencer marketing and partnership collaborations is a plus.
• Ability to work in a fast-paced environment and manage multiple projects.

Why Join Us?

• Opportunity to work in a creative and dynamic team.
• Exposure to exciting brand campaigns and industry collaborations.
• Career growth opportunities in digital marketing and branding.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a PEGA Agile Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

ROLES AND REPONSIBILITIES

The contracted staff shall manage the operation and support (including enhancements) for various specific HR domain process areas (examples of standard organisation areas like Recruitment, Benefits Management etc ):

The contracted staff shall be responsible for the following:

a. Manage and ensure timely deliverables by the system Maintenance Vendor; ensure deliverables conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to * PM and Ops Manager; perform project planning with the system maintenance team, Interfacing team, Infra team, etc.
b. Seek Ops Manager’s approval of system changes including funding and implementation and completion of milestone, etc; consolidate and prepare submission for Performance Management Report (PMR)/ Post Implementation Review (PIR) and update * PM and Ops Manager.
c. Manage Change Request (CR). Responsibilities include tracking of CR raised; monitoring the status of CR from requirement initiation to implementation and working with various parties to address issues impeding the progress of the review of CR effort; assessing impact and solution proposed by the system Maintenance Vendor; facilitating users in CR testing and ensuring testing is complete and comprehensive.
d. Provide analysis and consultation services to address operational issues and audit related activities.
e. Coordinate and perform secretariat role for meetings with different stakeholders and internal team meetings.
f. Oversee and participate in requirements gathering and evaluate requirements & design solutions with the system Maintenance Vendor.
g. Facilitate HR systems training for users.
h. Manage Service Request (SR). Responsibilities include monitoring of the SR raised and assessing impact with the system Maintenance Vendor.

Manage System Investigation Request (SIR)/ Problem Report (PR). Track SIRs and system defects reported by users. Ensure prompt resolution is provided by the system Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.
j. Monitor the progress of outstanding tasks to be completed by the system Maintenance Vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme.
k. Monitor and track the closure of follow-ups for batch job failures.
l. Provide support to the system reporting and data patching team on queries from functional perspective.
m. Perform project planning with system Maintenance Vendor, Interfacing team, Infra Team, external systems, etc.
n. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
o. Review, propose and update changes to the documentation where necessary. Examples of documentation:
i. Requirements specification
ii. Functional Design (FD) specification
iii. Test Packages
iv. Process Steps and Design Documentation
v. Data Patching Impact Assessment Documentation (if any)
vi. Training Materials
p. If necessary, facilitate HR systems training for personnel from specific HR departments.
q. Provide support to Authority in the event their respective Business Process Manager (BPM) from is on absence.
r. The Authority reserves the right to assign any process areas stipulated in this Service Plan to the Supplier accordingly.
s. Any other tasks as assigned by the Authority.

Education Qualification
• The candidate(s) should possess at least a Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies
• Good knowledge of information technology, especially in the areas of SAP HCM ERP.
• With SAP HCM ERP knowledge is preferred.
• Good planning and coordination skills.
• Strong writing, verbal communication and presentation skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active.
• Proficiency in Office productivities suites such as Microsoft Office.
• Proficiency in ARIS tool is advantageous.
• Good understanding of the data design in SAP HCM is preferred.
• Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience
• At least 4 years of working experience in information technology of which at least 2 years of working experience in SAP ERP.
• Experience in SAP HCM ERP is preferred.
• Experience in SG Government HCM projects is preferred.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Our client is a Fortune 500 company and a prominent global investment banking, securities, and investment management firm. The role is a 6 months outsource contract starting 1st March 2025 (potential of conversion)

Department
Corporate Treasury Operations is a sub division of the Operations Division. Primary objectives are to: lead the development of new payments-centric businesses, while building scale and improving agility to adapt to a rapidly changing payment landscape; act as a first line of defense for control and governance to protect firms financial assets; and incorporate differentiated client service to be best in class.

The sub division has a rare opportunity to support products and businesses ranging across existing and new business lines, multiple payment types, and multiple client types, including institutional/franchise, consumer and corporate cash management sectors. We manage a wide range of complex processes, with members developing skills and competencies around cash management (payment controls, bank account management, settlements and reconciliations, claims), change management, regulatory requirements, and industry trends.

Responsibilities

• Manage and optimize operational flows for our client sectors
• Actively assist to develop an overall payments strategy as the industry evolves alongside our business needs. The ideal individual will assist the management team to build our next generation capabilities in the payments space
• Front line interaction with a network of key vendors across cash agent banks as well as central banks.
• Ensuring accuracy and integrity of the firm’s books and records.
• Manage our daily cash payments and receipts for a particular portfolio.
• Work with internal business units to resolve cash settlement exceptions / issues.

Qualifications

• Bachelor’s degree with 2+ years of experience in financial services
• Good organization and multi-tasking skills, ability to work under pressure in a fast-paced environment while maintaining the attention to details
• Solid, detailed understanding of cash payments infrastructure such as SWIFT messages and various local clearing systems in Asia markets.
• Knowledge in the payments control functions such as sanction screening/fraud detection/AML preferred
• Leveraging this payment knowledge, to work closely with our technology and project team to assist with payment system design and re-write
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Committed, driven and self-motivated individual who constantly aim to improve the processes and enhance controls.
• Effective team-player with ability to impact and influence across organization and levels

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403
Foo Erin EA Reg No: R2196422

My Client, MNC located in the East is seeking candidates to support them in the following functions:-

Responsible for maintaining accuracy of the monthly balance sheet reconciliations and journals for multiple legal entities and support FCE (Financial Ecosystem System) roll-out of Oracle Cloud and Chart of accounts change.

Job Duties & Responsibilities

· Support Supervisor on FCE readiness activities (eg User acceptance testing, Beta testing, validation of work) & work closely with outsourced team

· Perform month end account review, including control Account checks and correcting journal entries to clear

· Monitor close progress and review BPO Journal Entry Dashboard for assigned entities for task completion status

· Review Overdue Items Report, follow up with BPO and escalate overdue items as needed

· Conduct pre/post close calls with each tower lead to review finance activity (monthly and quarterly)

· Support journal entries and reconciliations review

· Run report in Blackline and review accounts for aging and value. Perform research and work with BPO owner to resolve. Develop an action plan to resolve R-items >60 days and >$100K

· Generate GL reports, perform trend analysis, and commence Variance Analysis

· Prepare Tower Close Package consisting of variance analysis with commentary, risk and issues log, Balance Sheet Aging (R-Items)

· Monitor BPO performance against the terms of the SLAs. Escalate discrepancies along with CAP to BPO Management Tower Leads. Oversee the implementation of CAP.

· Act as liaison between stakeholders and BPO to fulfill information requests and answer questions

· Review post-close BPO Journal Entry activities to identify opportunities to decrease transaction volume and increase efficiency

· Work across towers to identify risk in tower processes and implement process improvement opportunities

· Ensure BPO compliance with ACR record retention policy

· Work with GAC BPO Management Tower Leads to understand new responsibilities of any migration of new work. Update DLP/SOP

Requirement for the position:

• Minimum Diploma or Bachelor’s degree in Accounting
• Possesses at least 3 years relevant experience in accounting or internal audit or public accounting in any industries
• Payroll experience will be an added advantage to assist in payroll project
• Applies accounting theory and principles are mandatory
• Attention to detail and possess good analytical, problem solving skill
• Good written, verbal and interpersonal communications skills to work collaboratively with different stakeholders and remote teams
• Proactive and independent team player who enjoyed working in dynamic environment
• Proficient in Microsoft Office applications especially Excel

Location : East, Changi South

This is 6 month contract with possibilities of extension and conversion.

Responsibilities:

• Assist the operation team in planning construction works to ensure the projects meet the budget and due date.
• Conduct site visits to monitor the project progress.
• Coordinate with contractors, suppliers, and clients to ensure project alignment and timely completion.
• Manage workers to ensure they complete the tasks according to instruction given.
• Track and report project progress to project manager, including work schedule, overtime arrangement, budgets, and resource used.
• Ensure all project documentation is up-to-date and properly maintained.
• Ensure all project meet the requirement of safety standards and SOP.
• Help to resolve issues at work site.

Requirements:

• Minimum Diploma in Construction Management, Engineering, Interior Design or related professional certification.
• 1 - 2 years of experience in project management or a related role in construction industry.
• Knowledge of safety standards and regulatory compliance in the construction industry.
• Strong organizational and multitasking skills with attention to detail.
• Strong problem-solving and decision-making abilities.
• Good communication skills to work effectively with contractors, workers, and clients.
• Ability to read and interpret construction and technical specifications.
• Ability to prioritize and manage tasks effectively in a fast-paced environment.

• Knowledgeable and skilled in maintenance of SAP/MM modules and related sub modules

• Minimum 2 years of experience in SAP project implementation and support

• Experience in full life cycle implementation projects and end-to-end implementation projects

• Strong knowledge of Business Processes in any kind of industry

• Knowledge of ABAP programming is a big plus

• SAP MM certification is a plus

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Company: SimplyGood Pte Ltd

Role: Content Creation & Social Media Intern (6 Months Internship)

Industry: FMCG (Home & Personal Care), Sustainability, Ecommerce

Employment Type: Internship (Full Time)

About SimplyGood

SimplyGood (www.simplygood.sg) is a Singapore startup revolutionising home cleaning and personal care products to eliminate single-use plastic packaging and reduce carbon footprint. We’re passionate about helping consumers take easy actions at home which have a real and positive impact on the planet. Our proprietary dissolvable tablets refill system is 300x smaller & 200x lighter than traditional liquid alternatives saving on carbon footprint, storage and transport cost. It is safe, non-toxic and 100% effective (TURI Lab certified). Our products are developed at a local research institution and have also been awarded numerous awards & certifications such as the EPA SAFER choice, USDA Biopreferred, Leap Bunny. To date, we’ve already saved more than 200,000 single-use plastic bottles from landfills and reduced 2,000 tons CO2 emissions. SimplyGood was featured by by Forbes 30U30, Business Times, The Straits Times, Channel News Asia (CNA), Tatler Asia, MoneyFM 89.3, Mothership, TechinAsia, World Intellectual Property Organisation (WIPO), DBS Foundation, OCBC, … Invested & backed by VC, family office and corporates.
Instagram @simplygood_sg
Tiktok @simplygood_sg

Position Overview:

We are seeking a creative and passionate Content Creation & Social Media Intern

to join our eco-friendly home cleaning brand. As a Content Creation & Social Media Intern, you will play a key role in developing and executing social media content to promote our brand, engage with our audience, and drive awareness and sales. You will be responsible for managing social media platforms, creating compelling content, fostering community engagement, and staying up-to-date with the latest digital technologies and social media trends.

Responsibilities:

Content Creation & Social Media Management

• Research and generate content scripts weekly
• Create fun and engaging viral content (Reels/ Short videos/ GIFs / Images) across various social media channels
• Generate, edit, and publish contents (Daily, Weekly, Monthly) - 7 /week
• Manage all social media platforms of the brand (TikTok, Instagram and Facebook,.. etc).
• Audit and analyse social media presence, content engagement, following, analyse social trends and data
• Tracking social media KPIs to measure success of content and social media campaigns
• Assist in ad hoc projects and social media management for the business campaign/unit.

Job Requirements:

• Candidates will be required to submit their content portfolio (links to your content created)
• Produce a short form 20-30s reel for evaluation (The footages will only be used for hiring purpose and shall be removed after position has closed)
• Have experience in content creation and social media management
• Highly passionate and enjoy creating scoial media content
• A social native – you have a deep understanding of the current and emerging social media landscape, trends and platforms
• Be able to work in a cross-functional setting in a fast-paced environment

You will be part of a team to champion workforce transformation and reskilling needs of the integrated facilities management/ environmental services industries. You will need to possess a strong business acumen and comfortable in communicating with all levels of stakeholders to understand their manpower challenges and propose the relevant WSG interventions:

• Diagnose gaps and identify opportunities through strategic engagement of key accounts/ partners
• Develop engagement plan, recommend appropriate solutions and track projects progress via a data driven approach
• Develop deep understanding of the industries and be attuned to WSG’s initiatives to support enterprises in their human capital strategies
• Support the team in the development of proof-of-concept project(s) under the Jobs Transformation Map (JTM) and testbed scalability
• Forge effective partnerships/ relationships with strategic stakeholders including sectoral agency, union and trade associations
• Support outreach, marketing and networking events that will increase awareness and adoption of best practices/ WSG initiatives

Requirements

• Good data analytics skills – able to interpret data to provide relevant insights and recommendations
• Awareness of various government initiatives related to manpower/ HR interventions/ training
• Strong written and spoken communication skills
• A good team player, self-motivated with an entrepreneurial spirit
• Relevant work experience in the business development/ account management/ project management role would be advantageous

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Responsibilities:

• Manage daily sales operation
• Knowledgeable in purchase orders, delivery orders and able to handle sales orders, quotation & invoices
• Respond to a high volume of inquiries and provide helpful solutions to customer issues
• Connect with existing key customer contacts if needed
• Collaborate with internal teams like Finance, Procurement, Logistics, and Marketing.
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend regular online/offline product training sessions arranged by vendors

Requirements:

• Diploma in Business or a related field.
• Preferably 1-2 years of experience in a similar role.
• Experience with computer hardware, software, or maintenance contracts is a plus.
• Comfortable working in a fast-paced and dynamic environment.
• Excellent at building and maintaining strong relationships with customers and internal team.
• Proficient in Microsoft Office & Excel

Seeking for a dyanmic and resourceful Executive Officer/Assistant to work alongside with the Office Manager, you will provide strong admin executive support to the Directors, including their calendar management, coordinating various meetings across different time zones, manage various booking venues, and help to co-ordinate logistics matters.

Job Details:

• Organize travel arrangements for the Directors and senior management, including visa applications, health declarations, flight bookings, accommodations, and transport.
• Process company expense payments and claims.
• Greet walk in arranged visitors, prepare F&B refreshments, and provide support as needed.
• Handle correspondence, mail, and phone calls, ensuring prompt responses and appropriate redirection.
• Oversee office administration, including filing systems, leave records, vendor management, and building access arrangements.
• Assist with logistical arrangements, including travel, facilitation and special events planning and execution.
• Perform other administrative and ad-hoc tasks as required.

Job Requisites:

• Min 2 years relevant office/secretarial related/projects & events related experience
• Experience in handling various projects & office related events showcasing multi-tasking skills sets will be good to have.
• Proficient in MS Office applications, including Teams, Zoom, and Dropbox.
• Proactive, responsible, organized and possess strong interpersonal communication skills

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire an SAP Materials Management (MM) Consultant.This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Key Responsibilities & Key Result Areas

Job Description

SAP Materials Management (MM) Consultant

As a SAP MM Consultant you will participate on SAP project implementation, support & maintenance projects within Inventory Management and Warehouse Management functional area.

Project Delivery

• Work on business solutions in SAP/ Materials Management (predominately IM/WM) area

• Contribute to the implementation of IM/WM modules involving customization with UI elements

• Prepare and propose, programs or configures, documents and tests business solution in IM/WM application according to the functional and technical requirements

• Build professional relationships with clients, management and team members to ensure delivery of proposed solutions, support for development of business possibilities and for personal development

• Contributes to high productivity and motivation of working team with the use of communication skills and cooperation

• Prepares functional designs, system configuration, perform relevant testing and deployment of the assigned change requests based on user requirements analysis.

• Good to have with experiences on integration with other SAP Modules, for example Plant Maintenance.

Basic Qualifications:

• The candidate to possess minimum of a Diploma in Computer Science, Information System, Science, Engineering or equivalent.

• Knowledgeable and skilled in maintenance of SAP/MM modules and related sub modules

• Minimum 2 years of experience in SAP project implementation and support

• Experience in full life cycle implementation projects and end-to-end implementation projects

• Strong knowledge of Business Processes in any kind of industry

• Candidate should possess the following skills:

o Excellent verbal and written communication skills

o Team player attitude

o Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority

o Document functional requirements, develop functional specs for program changes, make

o Configuration settings, perform testing, conduct system demos and work with users providing training and testing support.

• Knowledge of ABAP programming is a big plus

• SAP MM certification is a plus

• Candidate should possess these following skill set: -

o Strong ownership – able to plan, monitor and take corrective action on tasks/activities with minimal supervision, out of the box thinking

o Strong solutioning skills

o Strong drive for success – and closure of issues

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

About the team:

The Sabre LGS (Lodging, Ground & Sea) team drives innovation in lodging, ground transportation, and sea travel within Sabre's global distribution business. Focused on creating a seamless end-to-end travel marketplace, the team enables travel providers to manage and distribute content efficiently, helping them connect with quality travelers and meet evolving market demands. By leveraging Sabre’s advanced technology solutions, the LGS team empowers agencies and suppliers to optimize their strategies, enhance traveler experiences, and drive growth across the travel ecosystem.

What you’ll be doing?

Sabre LGS is seeking a dynamic individual to lead its Supply and Digital Media Services in the APAC region. This role focuses on building strong relationships with regional and global hotel chains to accelerate Sabre’s digital media services growth while managing hotel supply for Sabre's LGS portfolio. This position plays a critical role in advancing Sabre's advertising technology and digital media solutions within the travel industry, specifically targeting hotel supplier customers.

You will act as a bridge between internal teams—including product management, marketing communications, sales, and third-party partners—to ensure alignment and execution of market-driven strategies. By combining technical expertise with strong business acumen, the role will drive awareness, adoption, and revenue growth for Sabre's digital media offerings. Additionally, you will focus on managing and expanding hotel supply partnerships, ensuring optimal utilization and value delivery through Sabre’s GDS network.

This is an individual contributor role but comes with high visibility and accountability for delivering business results, requiring strong leadership and project management capabilities to influence and drive outcomes effectively.

Key Responsibilities:

· Build and maintain strategic partnerships with regional and global hotel chains to ensure a robust and diverse hotel supply within Sabre's LGS portfolio.

· Identify and onboard new hotel suppliers to the Sabre platform, collaborating with internal teams to streamline integration and ensure a seamless supplier experience.

· Optimize hotel supply by identifying and addressing gaps in content, availability, and competitiveness to maximize value for customers and drive revenue growth.

· Serve as a subject matter expert on hotel distribution systems, providing insights to internal stakeholders and aligning supply strategies with market demands.

· Digital Media Services: Drive market awareness and adoption of Sabre’s digital media services products within the LGS portfolio of hotel customers.

· Develop and execute product campaigns and go-to-market strategies, including internal communications, sales enablement, and external promotions. Collaborate with third-party partners as needed.

· Equip the sales team with tools to communicate key messages, address market challenges, identify target prospects, and support strategic sales opportunities. This includes developing collateral, presentations, and tailored demonstrations for different audiences.

· Gather customer testimonials, case studies, and references to strengthen Sabre’s market position.

· Analyze market trends, buyer personas, and customer behaviors to inform product strategy and participate in relevant industry events.

· Monitor product adoption through its lifecycle, identifying opportunities for consulting, cross-selling, and upselling.

Qualifications And Education Requirements:

· Bachelor’s degree in business, marketing or a related field.

· 10+ years of experience in hotel supply management, digital marketing, client management, or account management within the hospitality or travel industries.

· In-depth knowledge of hotel distribution systems, customer segmentation, and audience targeting techniques.

· Strong understanding of the digital advertising ecosystem, including programmatic advertising, DSPs, SSPs, and key performance metrics.

· Proven track record of managing high-profile clients and delivering successful multi-channel marketing campaigns.

· Strong understanding of hotel distribution systems, customer segmentation, and audience targeting techniques.

Preferred Skills:

· Expertise in analytics tools such as Google Analytics, Demandbase and Tableau.

· Experience with B2B SaaS solutions in the hospitality sector.

· Proficiency in Mandarin or other regional languages for APAC market engagement is advantageous.

Personal Attributes:

· Excellent communication and interpersonal skills to engage senior-level stakeholders and influence decisions.

· Strong presentation skills, capable of conveying complex ideas clearly to diverse audiences.

· Solid analytical skills, with experience using data to gain insights, guide strategies, and assess performance.

· Results-driven approach with resilience to overcome challenges.

· Self-motivated, effective in a highly matrixed global organization.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.

JOB RESPONSIBILITIES:

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.

- Engage with customers on TikTok by responding to comments and inquiries.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers’ jewelry repairs.

- Process E-commerce orders from beginning to end.

- Ability to handle complaints/feedback competently.

- Ensure merchandise and displays are consistently well-presented.

- Any other ad-hoc tasks or projects.

JOB REQUIREMENTS:

• Fresh graduates are welcome to apply and grow with us
• Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
• Service-oriented with strong interpersonal skills
• Passionate about helping others and driving client satisfaction
• Dynamic, energetic, positive, and driven to exceed targets
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
• General interest in working on different platforms, and a good knowledge of Excel
• Candidates must be willing to work on Weekends and Public holidays

Internship Period: Jan - Jun 2025

The role will cover daily support for the Strategic Planning, Performance and Sustainability Office

 Project Management: Plan, manage, and develop contents for regional projects and leadership engagement activities

 Market intelligence: Development of market intelligence platform, management of database, analysis of market intel, development of analysis tools, development of reliable data

 Strategic planning: Engage with business lines to understand growth targets, expansion plans, and enablers to achieve; Analyze resources needs to ensure maximization of ROI

 Business planning: Liaise with APMEA stakeholders to ensure strategic initiatives are completed, analysis of business operations, financial and competitive data

 Sustainability: Support the data analysis, project deployment and framework development process

 Mergers, acquisition, and integration: Support the due diligence process and the integration of new companies

 Strategic analysis: Develop frameworks, perform analysis and reviews on Sodexo’s business portfolio across >22 countries in Asia Pacific, Middle East & Africa, and South America

 Organization re-design: Development operating models, organization structure and change management materials

My Client, MNC located in the East is seeking candidates to support them in the following functions:-

Responsible for maintaining accuracy of the monthly balance sheet reconciliations and journals for multiple legal entities and support FCE (Financial Ecosystem System) roll-out of Oracle Cloud and Chart of accounts change.

Job Duties & Responsibilities

· Support Supervisor on FCE readiness activities (eg User acceptance testing, Beta testing, validation of work) & work closely with outsourced team

· Perform month end account review, including control Account checks and correcting journal entries to clear

· Monitor close progress and review BPO Journal Entry Dashboard for assigned entities for task completion status

· Review Overdue Items Report, follow up with BPO and escalate overdue items as needed

· Conduct pre/post close calls with each tower lead to review finance activity (monthly and quarterly)

· Support journal entries and reconciliations review

· Run report in Blackline and review accounts for aging and value. Perform research and work with BPO owner to resolve. Develop an action plan to resolve R-items >60 days and >$100K

· Generate GL reports, perform trend analysis, and commence Variance Analysis

· Prepare Tower Close Package consisting of variance analysis with commentary, risk and issues log, Balance Sheet Aging (R-Items)

· Monitor BPO performance against the terms of the SLAs. Escalate discrepancies along with CAP to BPO Management Tower Leads. Oversee the implementation of CAP.

· Act as liaison between stakeholders and BPO to fulfill information requests and answer questions

· Review post-close BPO Journal Entry activities to identify opportunities to decrease transaction volume and increase efficiency

· Work across towers to identify risk in tower processes and implement process improvement opportunities

· Ensure BPO compliance with ACR record retention policy

· Work with GAC BPO Management Tower Leads to understand new responsibilities of any migration of new work. Update DLP/SOP

Requirement for the position:

• Minimum Diploma or Bachelor’s degree in Accounting
• Possesses at least 3 years relevant experience in accounting or internal audit or public accounting in any industries
• Applies accounting theory and principles are mandatory
• Attention to detail and possess good analytical, problem solving skill
• Good written, verbal and interpersonal communications skills to work collaboratively with different stakeholders and remote teams
• Proactive and independent team player who enjoyed working in dynamic environment
• Proficient in Microsoft Office applications especially Excel

Candidates with experience and strength in either of these are welcome to apply eg AP,AR, Fixed Asset, Cash/ Bank, Payroll, intercompany

Locationn : East

This is 6 month contract with possibilities of extension and conversion.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire IT Service Management Officer (SMO) - Messaging. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job Description – IT Service Management Officer (SMO) – Messaging

You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Responsibilities

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Title: Content/Design Creator

Job Description

Develop compelling original digital content for our brands.

Develop relevant, related and trendy content for various marketing campaigns.

Brainstorm and provide strategy on delivering content to the right target audience across all platforms.

Strong storyboarding, conceptualization and ideation capabilities.

Able to independently manage photography and video productions.

Part of the marketing team working on producing content & creatives for marketing campaigns.

Have good initiative, teamwork skills and proactive suggest ways to optimize viewership.

Creative & technically inclined and able to work well under pressure and dealines.

Requirements

At least 1 year of experience with content creation / content marketing.

Diploma / Degree in related discipline.

Profiency and independence in using Photo and Video Editing Softwares like Adobe Photoshop & Illustratos, Da Vinci Resolve, imovie, Final Cut Pro and the likes.

Strong creative marketing tone.

Familiar with Prestashop & Wordpress web edits and development ability will have a strong advantage Ability to pick up and spot trends.

Good organizational skillsnd time management skills.

Examples of storyboards, photoshoped pictures and edited videos samples.

The Volunteer Management Executive/ Senior Executive plays a crucial role in the smooth operation of our Resource Development Department. As the primary administrator, you will be responsible for overseeing administrative tasks, safeguarding vital data and information, and representing the organization as the key liaison for coordinating volunteer sessions with corporate partners.

Your duties will also include assisting the organization in complex events and undertaking ad-hoc tasks as needed, which may occasionally require working outside of standard business hours.

Responsibilities

1. Maintain a secure record of all donation platform credentials

2. Ensure timely updates on Customer Relationship Management (CRM) systems to facilitate data extraction and reporting

3. Manage digital and physical document organization

4. Act as the main point of contact for corporate donors and volunteers

5. Manage end-to-end corporate volunteer sessions, including:

- respond to enquiries on volunteer sessions available with on-going local programmes

- schedule various volunteer programmes’ sessions, and conduct some of them

- data input of corporate information on CRM and update accordingly

- arrange issuance of invoices and receipts

- compile feedback to improve internal processes

- express gratitude to participants with post session thank-you notes

- compile reports for Asia Pacific and International counterparts on a regular basis

Competencies

- A detailed-oriented and efficient multi-tasker who is also organised and resourceful

- Adaptable team player, able to work independently or collaboratively with internal stakeholders

- Excellent interpersonal skills and cultural sensitivity

- Competent in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook) and CRM software (Salesforce); resourceful in search engines

- Effective written communication skills

- Preferably able to speak Mandarin to communicate with Mandarin speaking corporate partners

A successful candidate would be someone who is

- A tertiary graduate with a minimum of two years of volunteer engagement and management experience.

- Is comfortable to uphold, communicate and affirm Habitat for Humanity’s principles (vision and mission); Pls refer to https://www.habitat.org.sg/about-us for details.

- Not afraid to getting their hands dirty and work on the ground.

(Graduates with previous internship experience in the social service sector may apply.)

Only short-listed candidates will be contacted for an interview.

Habitat's Expectations Surrounding Safeguarding:

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have particular responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of Habitat for Humanity's code of conduct.

Roles & Responsibilities

• Provide foot reflexology, shoulder and hand massage to customers
• Provide foot reflexology, massage services to customers
• To perform all treatments correctly and professionally.
• Prepare treatment rooms to the standard given.
• Make the guest feel welcome.
• Work closely with team to handle day to day operations including rostering, dissemination of company updates in a timely & accurate manner
• Ability to identify issues / shortfall of business and provide suggestions / solutions to improvise
• Top quality customer service, problem solving for both internal & external customers including vendors.
• Anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into their establishments.
• Work closely with the marketing team to assist with promotion & sales campaign tracking
• Explore business collaborations opportunities
• Assist in hiring when needed
• Manage stock inventory with respective team mates

Requirement

• Able to converse in basic English and Mandarin
• Pleasant disposition and must be willing to learn
• Friendly and cheerful personality
• 5 years needed with certificate Passion in reflexology and / or massage
• Fair in customer service
• Positive attitude and able to work under pressure and multi-tasking
• Enthusiastic

As a Manager/Senior Manager in the Quality Assessment Team under the Regulation Division, you will play a crucial role in upholding and enhancing the standards of education and training in Singapore.

Your primary responsibility will be to assess the quality of Training Providers (TPs) and Private Education Institutions (PEIs) in terms of management, administration, training/academic standards, and student support services. This role involves leading a team of assessors, developing quality standards policies, and providing expert guidance to stakeholders on quality assurance matters. Your work will directly contribute to the continuous improvement of Singapore's education and training ecosystem, ensuring it meets the highest standards of quality and excellence.

Key Responsibilities:

Quality Assessment and Reporting

• Conduct comprehensive assessments on the quality of TPs/PEIs, focusing on management, administration, training/academic standards, and student support services.
• Lead and manage a team of assessors in conducting EduTrust assessments for Private Education Institutions (PEIs) or Training Provider Quality Assessments (TPQA) for TPs. (For more information on EduTrust and TPQA, please visit TPGateway.gov.sg)
• Prepare detailed reports explaining findings and recommendations of assessment outcomes for approval by authorities.

Policy Development and Risk Management

• Analyze operations of TPs/PEIs to provide input for risk management strategies.
• Develop and implement policies governing the quality standards of TPs/PEIs.

Stakeholder Guidance and Project Management

• Offer guidance to stakeholders on policies and operations related to the quality of education or training.
• Undertake development work and projects related to enhancing the quality standards of TPs/PEIs.

Requirements

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant experience in quality assessment, regulatory policy/operation, or a related field. is preferred.
• Candidates with ACLP/ DDDLP will be advantageous
• Candidates with significant relevant experience in lieu of formal qualifications will also be considered.
• Exceptional writing and communication skills, with proficiency in report writing and presenting findings.
• Experience in conducting assessments based on regulatory requirements and standards, leading and managing teams, and risk analysis and management.
• A fast learner who can effectively prioritize and respond to the demands of multiple external and internal stakeholders.
• Mature and composed, with the ability to handle challenging situations with poise.
• Adaptive, resourceful, meticulous, and driven, with the capacity to thrive in a fast-paced environment.
• Strong analytical skills, attention to detail, and excellent communication and interpersonal skills.
• IT savvy and able to work under pressure with minimal supervision

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

1. Responsible for company compliance, office affairs and WPOL, EPOL work pass system, and full set HR for all the Foreigners Pass Applications.

2. Provides administrative support for the Managing Director.

3. Prepare Employment Contract/ Payrolls/handle worker matter.

4. Remind the Managing Director of important tasks and deadlines.

5. Perform ad-hoc duties when required by the Managing Director.

6. Assist in Chinese clients’ PPT/ Proposals and be fluent in English and Mandarin for all the relevant documents, projects, contract.

7. Prepare Project Claims at the month end.

8. Basic Payrolls/Basic Account.

9. All Site Matters, Project, and Managing full set HR matters & Daily matters as instructions from the Management Team.

Role & Job Purpose

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base.

As a Knowledge Management Specialist, you will support the Knowledge Management Lead and the broader Knowledge Management team to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire global operational teams. You are going to help coordinate the operational & product related changes and improvements to reduce risks of negative agent or customer experience ultimately contributing towards the Wise mission by dropping cost for operations.

You will utilise your domain expertise and your outstanding capability to create excellent knowledge base articles by following the end-to-end knowledge management lifecycle, mapping and documenting workflows of your given domain (product, currency, or operational area), as well as keeping them up to date; this way contributing to a centralised, easy-to-use knowledge base and an overall better experience for both internal and external customers.

You will support your lead in the implementation of the Knowledge Management Strategy and Framework. You will provide support to your peers by performing quality checks and proofreading content prior to publishing to internal or external customers. You will act as an ambassador for the Knowledge Management strategy and framework, as well as contribute to building a knowledge sharing culture at Wise. You will lead meetings with stakeholders in operational teams and other servicing teams, sharing with them the KM projects and initiatives you are driving.

As a Knowledge Management Specialist you will have the opportunity to learn about industry best practices in the field of Knowledge Management, project management, technical writing, process mapping, article design, building standard operating procedures (SOPs) and contributing to their implementation.

Responsibilities

• Follow and execute on the Knowledge Management Lifecycle (E2E processes) for discovering, capturing, storing, sharing, applying and reviewing knowledge and information across the assigned domain (product or operational team)
• Convert implicit/tacit knowledge to explicit knowledge based on the KM E2E processes
• Identify embedded knowledge and information throughout the organisation, continuously improve it by eliminating outdated processes and establishing new procedures
• Promote knowledge and information sharing
• Lead Knowledge Management Specialist interviews and participate in Knowledge Management Lead interviews
• Serve as a subject matter expert to connect people with the relevant information, resources and knowledge holders in response to requests for information
• Participate and execute on monthly KM review cycles and daily rotation activities
• Document all project related tasks in the KM Jira board and meet deadlines while actively participating in and meaningfully contributing to sprint meetings, stand-ups, opening & closing ceremonies and project related meetings
• Proactively identify and reach out to knowledge holders and SMEs
• Keep knowledge base articles, FAQ content, Quick replies/Admin emails up to date by regularly reviewing the content and design to ensure consistently delivering high quality standards
• Support meeting KM Operational Level Agreements
• Drive KM initiatives and projects on the product and regional level
• Provide proofreading on all KM content prior to publishing
• Perform quality checks on knowledge base articles, FAQ content and Quick replies/Admin emails
• Identify knowledge transfer mechanisms and collaborate with the operational training teams on transferring knowledge and information to the relevant audience
• Collaborate with the QA team on reducing critical errors through driving impactful projects on the product or regional level
• Responsible for tailoring and improving the KM E2E, its operating procedures and design templates for new content creation
• Understand and build success criteria for your projects by building on the Application process thus driving data-based decisions to increase efficiency in operational teams
• Create SOPs for the KM team and document them in the KM handbook

Requirements

• You are a Singaporean Citizen/Permanent Resident of Singapore. Please note that we are unable to sponsor visas for this role.
• You are results driven. You’ve got some experience and expertise in Knowledge Management/ Technical Writing (1-3 years) and how to enable operational teams through an efficient KM strategy.
• You're great at Project Management. You have experience owning impactful projects and getting the buy-ins of stakeholders.
• You are Data Centric. You are able to measure and showcase the impact of your projects/work to your stakeholders.
• You’re passionate. About customer experience, technology and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do.
• You have great attention to detail. You’ll help build and maintain the knowledge base by using your domain expertise. Drive agent satisfaction and implementation projects, based on KPIs for your team and work with all other servicing teams as Continuous Improvement, Product, Training and Quality Assurance.
• You’re a self-starter. With a proven track record of taking individual ownership and solving problems creatively, you’ll design, develop, and document knowledge base articles, FAQ content, Quick replies/Admin emails in your domain while also developing and improving operational workflows in order to enhance efficiency.
• You’re reliable. You’ll be an ambassador for Knowledge Management as you effectively manage, delegate, oversee, or contribute to cross-team projects, no sweat - You’ve also got the ability to multitask and handle a varied workload, and you always take responsibility in challenging situations - In short, you get it done.
• You’re customer-focused. This should go without saying, but this is your guiding light. Our customers come first and we make no compromises on that, so you always have the customer’s best interest in mind and you cultivate this mindset into your teams.

What do we offer:

• Starting salary: 4,650 SGD
• Company Restricted Stock Units
• Numerous great benefits in our Singapore office

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your resume. We look forward to receiving your application!