Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Are you a detail-oriented and tech-savvy individual with a passion for organization and customer service? Join our team as a Sales and Social Media Support Assistant and play a vital role in streamlining operations and driving sales success!

About Us

We are a dynamic company dedicated to delivering top-notch furniture to our valued customers. Our team thrives on collaboration, innovation, and exceptional service.

Key Responsibilities

• Assist sales consultants in accurately entering and managing customer orders.
• Respond promptly to leads generated from social media platforms, ensuring excellent customer engagement.
• Track, update, and maintain sales data and records.
• Coordinate with the sales team to ensure timely follow-ups and customer satisfaction.
• Provide administrative support for sales campaigns and promotions.
• Monitor social media platforms for inquiries, feedback, and trends to improve customer outreach.

What We’re Looking For

• Strong organizational and multitasking skills.
• Proficiency in using CRM software and social media platforms.
• Excellent written and verbal communication skills.
• A proactive and customer-focused attitude.
• Ability to work independently and as part of a team.
• Previous experience in sales support, customer service, or social media management is a plus.

What We Offer

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

About our group:

We are a dynamic process team to provide sputter engineering support to hard disk media production with the objective of ensuring compliance and conformance to process procedures.

About the role – you will:

• Provide engineering support to production line by ensuring process flow, specification, procedure and documentation.
• Monitor any variables within the process and make the adjustments when required.
• Quick and effective diagnosis and troubleshooting of routine or minor problems.
• Perform process buy-off after equipment preventive maintenance or breaks down.
• Document routine manufacturing processes and report data for shift duty pass-down.
• Conduct or assist the process engineer in carrying out experiments with the objectives of process improvement.
• Continuous improvement on OEE.
• Training and certification for MS and new EA personnel
• Assist in Audit preparation

About you:

• Diploma in Mechanical, Electrical, Mechatronic Engineering, or related Engineering Diploma.
• Self-motivated and positive working attitude.
• Team player with good problem-solving skill.
• Willing to work in clean room environment.
• Willing to work on 12hr (7.30pm to 7.45am) night shift pattern

Your experience includes:

• Fresh graduate welcome
• Relevant experience in the manufacturing industry will be an added advantage
• Possess of Sputter knowledge will be an added advantage

Location:

Our Woodlands site is one of the largest electronics manufacturing sites in Singapore, housing our recording media operations. Spread over three sites, it is easily accessible via bus or from the MRT Station, with many employees taking mass-transportation to work. Ample free on-site parking is also available. Here at work you can enjoy breakfast, lunch, dinner and snacks at our on-site canteen and coffee shop. We offer a range of facilities including an in-house gym and dance studio, as well as after-work badminton and table tennis competitions. On-site celebrations and community volunteer opportunities also abound

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Overview:

We are seeking a highly creative and strategic Head of Social Media Content Writing/Scriptwriting to lead and manage our content team. This role is ideal for someone passionate about storytelling, digital trends, and creating impactful content for various social media platforms. As the HOD, you will be responsible for overseeing the team’s creative direction, ensuring alignment with brand messaging, and driving engagement through innovative strategies.

Key Responsibilities:

1. Strategic Leadership:Develop and implement content strategies for social media platforms to enhance brand awareness and audience engagement.
   Stay updated with the latest trends, algorithms, and best practices to maintain the brand’s competitive edge.
   
2. Team Management:Lead, mentor, and manage a team of social media content writers and scriptwriters.
   Oversee the recruitment, onboarding, and professional development of team members.
   Set clear goals, KPIs, and performance benchmarks for the team.
   
3. Content Oversight:Review and approve scripts, captions, and other content to ensure quality, consistency, and alignment with the brand’s voice.
   Guide the team in crafting compelling scripts for video content, including TikToks, Instagram Reels, YouTube Shorts, and long-form storytelling.
   
4. Cross-Department Collaboration:Work closely with the marketing, design, and production teams to create cohesive and visually engaging campaigns.
   Coordinate with stakeholders to understand campaign goals and ensure timely delivery of content.
   
5. Performance Analysis:Use analytics tools to track the performance of social media content and campaigns.
   Provide actionable insights and recommendations to optimize future content.
   
6. Innovation and Creativity:Drive creative brainstorming sessions to generate fresh ideas and new approaches for content creation.
   Experiment with new formats, styles, and storytelling techniques to captivate audiences.
   
7. Budget Management:Manage the department’s budget for content production, tools, and resources.
   Ensure efficient allocation of resources to maximize output and quality.
   

Requirements:

Education and Experience:

• Bachelor’s degree in Communications, Journalism, Marketing, or a related field.
• Minimum of 3-5 years of experience in social media content writing, scriptwriting, or a related role.
• Proven track record in a leadership position, managing content teams and delivering successful campaigns.

Skills and Qualities:

• Exceptional writing, editing, and storytelling skills.
• Deep understanding of social media platforms, trends, and audience behaviors.
• Strong leadership and team management abilities, with a knack for motivating creative teams.
• Excellent communication and collaboration skills.
• Proficiency in analytics tools for tracking content performance (e.g., Google Analytics, social media insights).
• Ability to multitask and work under pressure to meet tight deadlines.

Preferred Qualifications:

• Experience in video content creation or production is a strong advantage.
• Familiarity with content management systems and scheduling tools (e.g., Hootsuite, Buffer).
• Certifications in digital marketing or social media strategy.

- Assist in ensuring smooth, efficient and timely execution of all day-to-day operational process including but not limited

to conduct site inspections, provide training, prepare operations reports and other administrative duties.

- Assist in operations on ground as and when required.

- Required 24/7, fast reaction, high reliability and flexibility.

- Might have rotating shift (Morning/Night Shift).

Exciting Career Opportunity: Management Associate

Location: Robinson Road, Singapore (Hybrid Remote)

Are You a Fresh Graduate Looking to Accelerate Your Career in Leadership?

Join Exodus Capital as a Management Associate and embark on a structured development program designed to equip you with the skills, knowledge, and experience to become a future leader. We’re looking for ambitious individuals ready to take on challenges, grow professionally, and make an impact in the finance industry.

Why Join Us?

At Exodus Capital, we are committed to developing top talent and providing a platform for you to thrive in your career. Here’s what we offer:

Competitive Compensation & Rewards:

• Monthly Salary: $4,000–$6,000 (before bonuses).

• Incentives: Performance bonuses, signing bonuses, and rewards for outstanding achievements.

Comprehensive Development Program:

• Hands-on experience across key business areas such as investment management, business strategy, and client engagement.

• Structured mentorship from seasoned leaders to guide your growth.

• Tailored training programs in leadership, finance, and strategic planning.

Exciting Perks & Benefits:

• Annual company trips to destinations like Asia-Pacific, Europe, and the USA.

• Vibrant team culture with team-building events and recognition programs.

• Convenient hybrid work model with flexible hours (Monday to Friday, 10 AM to 5 PM).

• Office located 5 minutes from Telok Ayer MRT for easy commuting.

Your Journey as a Management Associate

As a Management Associate, you’ll rotate through various business functions, gaining in-depth exposure to the operations and strategy that drive our success. Your responsibilities will include:

• Participating in cross-functional projects to understand different business areas.

• Assisting senior management in executing growth strategies and business initiatives.

• Building relationships with clients, partners, and stakeholders to contribute to business development.

• Learning and applying financial tools to evaluate investment opportunities.

• Managing and analyzing data to provide insights for decision-making.

• Leading small teams or initiatives as part of your leadership development.

About You

We’re looking for individuals with the following qualities:

• A diploma or degree from a recognized institution (any field).

• A proactive attitude, strong ambition, and willingness to take on challenges.

• Excellent interpersonal and communication skills to build relationships.

• Strong analytical and problem-solving abilities.

• A passion for leadership and a desire to grow within the finance or business sector.

• No prior experience required—we provide all the training you need!

Why Choose Exodus Capital?

At Exodus Capital, we see every Management Associate as a future leader. Our structured program ensures you’ll gain hands-on experience, grow your skills, and receive the support you need to excel in your career.

Ready to Start Your Leadership Journey?

This is your opportunity to build a rewarding career in a company that values growth, innovation, and collaboration.

Apply now to join Exodus Capital as a Management Associate, and take the first step toward becoming a leader in the finance industry!

Job Title: Management Trainee

Location: Tiong Bahru/Punggol/Alexandra

Working Hours: 44 hours per week (1 week 5 days 1 week 6 days)

Salary: $2700-$3500

Job Responsibilities:

* Take charge of Quality, Service, and Cleanliness assurance within the cafe operations

* Supervise cafe operations, cash control, and shift management

* Manage a high-performance team and develop their talents

* Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports

* Make every effort to let customers feel welcome with friendly and uncompromising service.

* Supervise operations in outlet and serve customers.

* Handle customer complaints, maintaining good customer relationships.

* Progressively master the skills to run restaurant operations.

Requirements:

* Minimum Qualification Degree in any field

* No Experience required

* Good communication and leadership skills

* Determined and capable to work under pressure in a fast-paced environment

* Diligent team player passionate about F&B operation

Job Title: Management Trainee

Location: Tiong Bahru/Punggol/Alexandra

Working Hours: 44 hours per week (1 week 5 days 1 week 6 days)

Salary: $2700-$3500

Job Responsibilities:

* Take charge of Quality, Service, and Cleanliness assurance within the cafe operations

* Supervise cafe operations, cash control, and shift management

* Manage a high-performance team and develop their talents

* Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports

* Make every effort to let customers feel welcome with friendly and uncompromising service.

* Supervise operations in outlet and serve customers.

* Handle customer complaints, maintaining good customer relationships.

* Progressively master the skills to run restaurant operations.

Requirements:

* Minimum Qualification Degree in any field

* No Experience required

* Good communication and leadership skills

* Determined and capable to work under pressure in a fast-paced environment

* Diligent team player passionate about F&B operation

- Assist in ensuring smooth, efficient and timely execution of all day-to-day operational process including but not limited to conduct site inspections, provide training, prepare operations reports and other administrative duties.

- Assist in operations on ground as and when required.

- Required 24/7, fast reaction, high reliability and flexibility.

- Might have rotating shift (Morning/Night Shift).

- Assist in ensuring smooth, efficient and timely execution of all day-to-day operational process including but not limited

to conduct site inspections, provide training, prepare operations reports and other administrative duties.

- Assist in operations on ground as and when required.

- Required 24/7, fast reaction, high reliability and flexibility.

- Might have rotating shift (Morning/Night Shift).

Responsibilities:

· Influence business unit leadership to make sound strategic decisions for business

· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations

· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals

· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions

· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

· Active participation in strategic planning process, including development and execution of business campaigns

· To develop negotiation and presentation skills to communicate effectively and clearly to others

· To understand of audience engagement and other business support functions

· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis

· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options

· To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

· Influence business unit leadership to make sound strategic decisions for business

· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations

· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals

· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions

· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

· Active participation in strategic planning process, including development and execution of business campaigns

· To develop negotiation and presentation skills to communicate effectively and clearly to others

· To understand of audience engagement and other business support functions

· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis

· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options

· To develop company business campaigns and enhance campaign awareness and campaign visibility

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

(Location - BEDOK) - MNC

Job Scope:

This Talent Management role is responsible for creating and implementing integrated strategies that enhance talent performance, development, and engagement. This role involves collaborating with stakeholders to manage talent pipelines, foster employee growth, and design impactful learning experiences. By combining talent management and development functions, this position ensures that employees are equipped and empowered to succeed in their roles and contribute to organizational goals.

**Key Responsibilities:**

**Integrated Talent & Development Strategy:**

Design and implement cohesive strategies that align talent management and learning initiatives to drive business outcomes and employee growth.

**Performance & Growth Enablement:**

Facilitate performance review processes to identify development opportunities and provide actionable career pathways for employees.

**Succession and Workforce Planning:**

Develop talent pipelines and succession plans by identifying high-potential employees and addressing critical skill gaps through targeted development programs.

**Learning Program Development:**

Design and deliver comprehensive learning solutions, including workshops, e-learning, and leadership development initiatives, to enhance employee capabilities.

**Engagement and Retention:**

Implement initiatives to boost employee engagement, promote a culture of continuous learning, and improve retention rates.

**Competency Frameworks:**

Collaborate with leaders to build and update competency models that guide talent acquisition, development, and evaluation.

**Analytics and Reporting:**

Leverage data insights from performance metrics, learning outcomes, and employee feedback to measure success and recommend improvements.

**Technology Enablement:**

Utilize HRIS and Learning Management Systems (LMS) to streamline talent management and development processes.

**Change Management:**

Support organizational change initiatives by equipping employees with the skills and knowledge needed to adapt to evolving business priorities.

Qualifications:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
• 3-5 years of experience in Talent Management and/or Learning & Development roles.
• Strong knowledge of talent management practices and learning program design.
• Ability to integrate talent development and learning strategies seamlessly.
• Proficiency in HRIS and LMS platforms.
• Analytical skills to interpret data and drive decisions.
• Excellent facilitation, communication, and interpersonal skills.
• Project management experience with a proven ability to meet deadlines and manage multiple priorities.
• Experience in a multinational or complex organizational structure.
• Strategic thinker with a passion for empowering employee growth and success.
• Collaborative and adaptable in working with diverse teams and stakeholders.
• Proactive problem-solver with a focus on delivering results.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Title: Content/Design Creator

Job Description

Develop compelling original digital content for our brands.

Develop relevant, related and trendy content for various marketing campaigns.

Brainstorm and provide strategy on delivering content to the right target audience across all platforms.

Strong storyboarding, conceptualization and ideation capabilities.

Able to independently manage photography and video productions.

Part of the marketing team working on producing content & creatives for marketing campaigns.

Have good initiative, teamwork skills and proactive suggest ways to optimize viewership.

Creative & technically inclined and able to work well under pressure and dealines.

Requirements

At least 1 year of experience with content creation / content marketing.

Diploma / Degree in related discipline.

Profiency and independence in using Photo and Video Editing Softwares like Adobe Photoshop & Illustratos, Da Vinci Resolve, imovie, Final Cut Pro and the likes.

Strong creative marketing tone.

Familiar with Prestashop & Wordpress web edits and development ability will have a strong advantage Ability to pick up and spot trends.

Good organizational skillsnd time management skills.

Examples of storyboards, photoshoped pictures and edited videos samples.

Fluent in written and spoken Mandarin language.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

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