Job Purpose

The Patient Service Associate (PSA) serves as the primary liaison between patients, their families, and the healthcare team. This role is responsible for coordinating appointments, arranging transport services, and ensuring seamless communication and administrative support to enhance patient care and experience.

Key Responsibilities

Appointment Coordination

• Schedule and manage patient appointments using the facility's system.
• Liaise with patients and family members to confirm appointment dates and times.
• Ensure all necessary preparations and documentation are completed for appointments.

Transport Arrangements

• Book ambulances or other patient transport services as needed.
• Coordinate with transport providers and inform family members of transport details.
• Confirm that all relevant documentation and equipment are ready for transport.

Family Liaison

• Act as the point of contact for patient family members, providing timely updates on appointments and transport arrangements.
• Address inquiries from family members professionally and empathetically.
• Communicate any changes or additional requirements to families promptly.

Administrative Support

• Maintain and update patient records in the system accurately.
• Create, organize, and manage documents using Google Drive and other digital tools.
• Ensure all administrative processes follow the facility’s policies and standards.

Communication and Coordination

• Communicate effectively with internal teams, including nurses, doctors, and administrative staff.
• Handle incoming calls and emails promptly and professionally.

Organization and Documentation

• Maintain an organized and systematic workflow for managing appointments and transport.
• Ensure patient-related documents are correctly filed and accessible.

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Work closely with business development team in sourcing and maintaining corporate relationships
• Contribute to marketing efforts, including promotions and awareness campaigns
• Oversee hiring and training of staff
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Oversee clinic finances including accountability for profit and loss of clinic
• Oversee billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience: -

• Possess at least Diploma in any field
• Previous experience in healthcare or clinic management role
• Good understanding of health screening, GP operations and front-of-house management
• Passion for working in in healthcare industry
• Excellent organizational, multitasking, and leadership skills
• Exceptional interpersonal and communication skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work in fast paced environment
• Salary offered will be based on individuals’ experiences and qualifications

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Accounting cum Adminstrator

Occupation

HUMAN RESOURCE GENERALIST

Job Description & Requirements

· Executing monthly financial closing procedures.

· AR/AP entry and bank reconciliations.

. Prepare monthly salary, OT, sales commission and payroll.

. Attendance/leave records.

· Handling the preparation of GST tax filings.

· Managing full set of accounts.

. Able to analyse data for cost budgetting.

· Responsible for assisting monthly closing and financial operations

· Collaborate with procurement department to ensure the accuracy of invoices.

· All HR matter.

. Recruitment and application of permits.

Requirements:

* Knowledge in using Xero accounting software.

* Knowledge in using Carbonate software.

· Minimum Diploma in Accounting/Business Administration or relevant field of study equivalent

· Minimum 2 years’ relevant working experience

5 days

Speaking up the important in healthcare to prevent patient harm and improve patient safety.Organizations where employees speak up are associated with the improved and experience. Speaking up can improve the teamwork to help the quality of care to the customers. To provide training in communiction and teamwork skills.

About GSK

GSK is a global biopharma company with a special purpose – to unite science, technology, and talent to get ahead of disease together. Our success absolutely depends on our people. We want GSK to be a place where people feel inspired, encouraged, and challenged to be the best they can be. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

About the Role

Are you ready to lead and build a best-in-class Medical Writing team in Asia Development? As the Head of Scientific & Medical Writing, you will apply your leadership skills to deliver organizational business goals through optimizing internal and external resourcing, compliance, best practices, innovation, and effective processes. You will be responsible for the resourcing, quality, compliance, and delivery of all documents produced by the Medical Writing team in Asia Development.

Key Responsibilities:

The incumbent is accountable for all deliverables by the Asia Development Medical Writing Team, with responsibilities including but not limited to:

• Lead and manage a team of internal Medical Writing employees.
• Define and execute strategies for recruitment of top talent.
• Create opportunities for development of capabilities and careers.
• Lead cross-functional and cross-TA improvement initiatives.
• Inspire and promote smart-risk taking based on informed decisions.
• Lead process improvement, training, quality, and compliance.
• Leverage digital tools to improve efficiency and enhance productivity.
• Provide representation for GSK in external regulatory requirements and process improvement initiatives.
• Oversee the identification and engagement of third-party partners.

Why you?

To be successful in the role, you need to have a good understanding of the complex clinical development and regulatory landscapes of Japan and China including cutting-edge study designs, data interpretation & skills to communicate.

You’ll also need:

• Min a Master’s degree in Science, Life science or Pharmacy
• Min of 10 years of experience in clinical regulatory writing in pharmaceutical industry.
• Leadership experience in multicultural settings, demonstrated by managing diverse teams or projects across different countries or cultures
• Experience in clinical development and regulatory landscapes of Japan and China.
• Excellent communication skills in English with an agile and growth mindset.

Why join us?

At GSK, we challenge ourselves to get Ahead Together – to make a positive impact on global health; for growth; in an environment where people can thrive. Our culture inspires our performance.

By joining GSK, you’ll enjoy:

• A flexible and life-friendly working approach, allowing you to do your best work
• Being in a diverse organisation that reflects the communities that we work within
• Development and progression at a global scale, with international opportunities
• 5 Feel Good Days and 1 volunteer day (on top of your annual leave)
• Option to purchase up to 4 weeks’ additional leave per year
• Access to discounted health insurance

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Duration: Perm Full Time

Salary: Up to $2.7K

Working Hours: 5 days office hours

Location: Novena

Job Scope:

• Serve as primary coverage for educational contact person for the postgraduate programme.

• Assist and support the administration of Postgraduate Training Programmes.

• Assist and support the administration of medical seminars and workshops.

• Plan and administer programme onboarding, and orientation.

• Track all evaluations, monitor, and document compliance.

• Maintain documentation of all training records.

Job Requirements:

• Min. Diploma in any field

• Min some admin/ healthcare internship/ experience required

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Our client is a MNC in biotechnology industry. They are looking for a Trade Compliance Manager to join their Compliance Team for the next phase of their business. They are located in West.

Roles & Responsibilities

• Ensures compliance with regulatory authorities, including customs, export control, and tax agencies, while maintaining accurate documentation and procedures in alignment with relevant laws.
• Evaluates internal controls, designs processes, leads compliance audits, and manages corrective actions for the region. Pinpoints compliance deficiencies and suggests areas for improvement.
• Assists in creating and sustaining localized policies for import/export compliance, while ensuring company-wide awareness of regulatory requirements.
• Develops business processes that mitigate compliance risks, focusing on continuous improvement for increased efficiency and enhanced customer service.
• Tracks and reports key performance indicators (KPIs) and compliance metrics to senior leadership, while managing daily import and export compliance reports for the region.
• Establishes the overall budget, operational plans, and priorities for the assigned compliance functions.
• Manages regional compliance projects, including defining scope, budget, scheduling, and addressing project risks for both import and export activities.

Requirements

• Bachelor's degree and above
• Posses Customs broker license is a bonus
• Minimum 10 years of experience in trade compliance with 5 years of management experience
• Worked in medical devices or related industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Junior Medical Technologist – Digestive Centre
Location: Kent Ridge | Mon-Fri, Office Hours

Overview:
The Junior Medical Technologist at the University Digestive Centre will perform Fibroscan procedures, support laboratory operations, and ensure smooth patient care in line with hospital standards.

Responsibilities:

• Work with healthcare teams to deliver patient services.
• Perform and report Fibroscan procedures.
• Organize and file patient reports.
• Manage supplies and ensure equipment is in good working condition.
• Maintain a clean and safe work environment.
• Address patient inquiries and feedback.
• Assist with appointments and quality improvement projects.

Requirements:

• Diploma in Medical Science or Bio-Technology.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Guest Relation Officer | 5 Days | Up to $3k | Downtown

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Marina Bay Financial Centre (Downtown MRT)

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians

Requirements:

• Minimally GCE ‘O’ Level
• Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
• With working experience as customer service executive is a plus

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

• Promote and sell surgical devices and hospital supplies represented by the company

• Identify and increase opportunities in target markets

• Consistently keep updated on product, market and competitor knowledge

Job Requirements:

• Degree, with a minimum of 1-year marketing/sales experience

• Experience in medical device/pharmaceutical sales will be an advantage

• Possess a Class 3 driving license and preferably owns a car

• Willing to travel for work purposes

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Our client is a Real Estate Industry. Due to their current expansion plan, they are looking for a Admin Officer to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Respond to all customer-related inquiries and provide timely updates to clients within a specified time frame.
• Coordinate with external vendors to ensure smooth processes related to clearance and transactions.
• Monitor and manage key accounts and reports, ensuring accurate tracking of flagged issues.
• Support backend operations for customer loyalty and rewards programs.
• Handle various administrative tasks and provide assistance for ad-hoc projects as required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI