Job Responsibilities:

Reporting to the CEO, you shall be responsible to

• Act as a central point of contact for local and regional regulatory issues
• Oversee and ensure compliance with all MAS regulations
• Monitor sanctions developments and their impact on the business
• Lead or participate in compliance review covering key aspects of the Company’s operations to ensure adherence to the Group’s policies, operating procedures and regulatory requirements
• Provide necessary compliance trainings to staff
• Formulate the Compliance and Governance strategy (including Enterprise Risk Management - ERM)
• Work closely with the Head of Departments on sales, partnership, non-disclosure, PDPA agreements and other contracts
• Perform evaluations on compliance activities, present and report non-compliance and risk issue findings to the management

Job Requirements:

• Degree Holder in Finance/Accountancy, Law, Corporate Governance or equivalent
• At least 6 years of relevant working experience preferably in the Insurance/ financial industry
• Strong knowledge of MAS regulatory
• Excellent communication, presentation and interpersonal skills
• Able to work independently under pressure and tight datelines
• Self-motivated with a high level of integrity and drive

Responsibilities

• To develop and maintain strong, long-term relationships with key corporate and maritime clients.

• To identify new business opportunities with existing accounts by collaborating with clients to develop corporate healthcare solutions to meet their evolving needs, including upselling or cross-selling additional services.

• To actively manage and track the end-to-end sales cycle of opportunities from lead generation to deal closing and contracting, including maintaining an up-to-date sales pipeline and disciplined process of client relationship management.

• To ensure smooth and timely delivery of commercial projects from deployment planning to on-the-ground execution, working closely with internal teams such as operations, procurement, technology, finance, and HR.

• Support acquisition of new clients by working closely with Chief Corporate Development Officer to engage and cultivate potential accounts.

Requirement

• Bachelor degree in Business Administration, Marketing, Healthcare Management, or related field

• Minimum of 10 years of experience in business development, sales operations, or a related role, preferably within the healthcare sector

• Strategic thinker with strong problem-solving skills and the ability to adapt to a rapidly changing environment

• Knowledge of the Maritime sector and its health and safety regulations is a plus

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Hiring EMTs / Nurses / Paramedics

Immediate Vacancy

Location: Islandwide

Working Days:

Monday to Friday -

8am to 6pm / 11.30am to 9.30pm

Two weekend duties per month.

Incentives and bonus

Salary: $2,200 - $2,500

Job Description: Provide care and assistance to patients .

Maintain equipments in the ambulance.

Requirements:

Valid Emt / Paramedic / Nurse Liscense

Valid BCLS / ACLS cert

Singaporeans only

Able to start immediately.

Call 65034010

Job Description:

Technical Tasks:

• Performs installation & provides basic technical training when neccessary (Mainly Workplace infrastructure - WPI products: Medical Pendents & Lights / Gas Management solutions)
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices / equipment are up to date.

Service Operational Tasks:

• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
• Monitor and drive completion of monthly maintenance tasks and paperwork for assigned customers’ accounts

Service Commercial-related Tasks:

• Makes constant efforts for contract development and implementation of Service programs
• Any other additional duties deemed appropriate by Service Manager

Job Requirements:

• Minimum Nitec in Engineering/Electronics or Equivalent
• 2-3 years of technical experience preferable in after sales support in medical industry, or Workplace Infrastructure related secto

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

The Resident Physician will be appointed as a Prison Medical Officer to render clinical services in the Singapore Prisons Service.

Responsibilities

The scope of work involves practicing acute care, chronic disease management and specialized duties associated with the operational concerns of the Singapore Prisons Service.

Requirements

1. Basic medical degree registered with the Singapore Medical Council ;
2. Minimum 3 years of experience as Medical Officer or equivalent;
3. Prior experiences delivering primary care, women's care or having worked in similar secured setting / facility would be an added advantage.

What we offer

1. Opportunities for further training and upgrading of qualifications
2. Regular work hours
3. Competitive remuneration package that commensurate with relevant experiences, credentials and qualifications

Job Description:

· To work with sophisticated audience comprised of surgeons and healthcare professionals.

· To communicate with customer accounts regarding a variety of topics, including product updates, changes to product portfolio, and educational programs

· To Identify the needs of new prospects and develop appropriate responses

· To Cross-sell additional products or manage new product introductions as they become available

· To work with the sales team by receiving coaching, training or mentoring; transfer knowledge to peer Sales Representatives and to Sales Associates when needed.

· To Maintain training in product features/benefits, and other critical business applications

· To Collect competitive data and remain current on industry, customer, and competitive trend

· To Participate in professional association meetings outside of regular business hours, as required

Requirements:

· Must possess at least Degree

· Good analytical and questioning skills coupled with ability to develop and implement sales strategies

· Strong in interpersonal, communication and influencing skills

· Able to work independently with minimum supervision

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Overview: You will be part of a highly specialized group of allied health professionals who perform non-invasive studies using ultrasound and blood pressure measurements to assess for vascular diseases or disorders. You will assist physicians in the planning and management of a patient’s treatment.

Responsibilities

• Finger/ankle/toe-brachial pressure index studies for evaluation of peripheral arterial diseases. In relatively fit patients, exercise ankle-brachial index can be performed to determine the severity of claudication in the lower limb (pain in lower limb muscles as a result of impaired blood flow) when they are on the move.

• Arterial studies for lower and upper extremities for evaluation of peripheral arterial disease. For patients who present with intermittent claudication, ulcers/gangrene in the extremities etc.

• Carotid (neck) arteries for blockages.

• Screening and surveillance of abdominal aorta, iliac and visceral (renal, mesenteric and celiac etc) arteries for disorders like aneurysm (abnormally large arteries), dissection (tear in the wall of the artery), blockages in the arteries, follow-up for post stent insertion or bypass surgery.

• Pre-operative scan for arterio-venous fistula creation (for dialysis) to determine the patency and lumen diameters of blood vessels in the upper or lower limbs.

• Surveillance study of arterio-venous fistula or graft when difficulties are encountered during dialysis eg. Increase arterial or venous pressures, difficulties in needling etc.

• Venous studies of the upper and lower limbs for deep vein thrombosis (blood clot).

• Varicose veins/venous reflux studies for chronic venous insufficiency, varicose veins, spider veins etc.

• Pre-cardiac or vascular surgery screening/assessment to determine lumen diameters of conduits for harvest. They include great saphenous veins, radial arteries and internal mammary arteries.

• Specialised vascular studies for compression syndrome like thoracic outlet syndrome for the upper limb, May-Thurner syndrome (compression of left iliac vein), nutcracker syndrome (compression of left renal vein), median arcuate ligament syndrome (compression of celiac artery) etc.

• Transcutaneous oxygen pressure (TCPO2) studies to detect viable tissue in the extremities to determine healing of wound or determine optimum amputation level.

• Intra-operative scanning of vessels for difficult cases.

Requirements

• Min Bachelor Degree in Biomedical Sciences/Medical Technology/Nursing/Biotechnology /Life Sciences.

• No experience required as a two years on-the-job training will be provided.

Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Duties and Responsibilities:

• Manage the residents and enhance overall service experience of residents
• Proactively engage with the residents & advisors to address their unmet needs and (dis)satisfaction level
• Attend to feedback, complaints and services requested by the residents and follow up with contractors / internal technical team to resolve the issues that were raised
• Conduct callback with the resident to ensure issues are well-resolved before closing the case
• Assist in crisis management and visit affected residents and provide updates accordingly
• Solve, propose and make decisions at operation level
• Enhance overall service experience
• Manage and monitor arrears cases
• Conduct home visits to remind residents for arrears payment and identify financial hardship cases
• Any adhoc duties as assigned by the supervisor

Requirements:

• Candidate should preferably hold a Diploma in Hospitality Management Course
• Those without relevant diploma qualification but with relevant work experience will be considered too
• Possesses a strong customer-oriented mindset
• Possesses strong communication skills with ability to effectively engage with residents
• Ability to identify issues, think critically, and offer solutions quickly and efficiently
• Ability to work well with others, share information, and contribute to a positive work environment

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

JOB DESCRIPTION

• Reporting to the Operations Head.
• Carry out day to day operation.
• Develop staff capability and team-spirit
• Build relationship with client.

JOB RESPONSIBILITIES

1. Carry out day to day operation.

• Be proficiency in the operations
• Plan and carry out manpower arrangement
• Conduct team briefing and feedback session
• Attend promptly to emergency situation.
• Liaise closely with admin staffs regarding all payment issues.
• Obtain incident report/ statements
• To process notification/cessation of employees
• To ensure job site data base is accurate.
• Actively conduct recruitment to reduce the risk of manpower shortage.

2. Develop staff capability and team-spirit

• Induct and conduct on-the-job training for new staff
• Instil discipline and teamwork operations worker
• Identify skills-gaps and create learning opportunities to close skills-gaps or enhance current capability.
• Provide coaching or counselling to staff.
• Conduct performance review for operations staff.

3. Build relationship with client.

• Initiate periodical meeting with client to discuss; provide/receive feedback on operation issues and quality of work
• Offer suggestions to client to enhance the services

REQUIREMENTS

1. Able to work after office hours.

2. Able to work 6 days weekly.

3. Enjoy working with people.

4. Able to communicate well with people.

5. PC literate, proficient in using Microsoft Word and Excel.

Please email to [email protected]

Job description:

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service.
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager.
• Responsible for maintaining the highest level of security within the Hotel at all times whilst on duty.
• Protect all guests’ patrons and employees of their belongings.
• Ensure the Hotel’s property is well protected.
• Take charge of the Hotel Security during duty hours.
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual.
• Enforce the Hotel’s Rules and Regulations.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
• Record details of significant incidents and activities in the logbook during his shifts.
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed.
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action.

Qualifications:

• Proven 1-2 years experience as security officer
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Tech-savvy with experience in surveillance systems
• Trained in First Aid/BLS and self-defense
• Possess SSO certificate

1. Being a strong advocateof Positive Discipline;

2. Supporting the Student Discipline Unit in creation and maintaining of a positive school tone during school hours by patrolling the school compound (classroom blocks, toilets, special rooms etc) and engaging identied at-risk students and general student body;

3. Supporting the Student Discipline Unit in investigating serious offences and engaging parents, if need be;

4. Assists the Student Discipline Unit in maintaining and upkeeping of disciplinary records (print & soft copies);

5. Assist in Intervention Programmes (e.g. In-House Suspension, Detention Classes & Students-In-Risk counselling) run by Student Discipline Unit; AND

6. Making routine checks in the school premises (during school hours) and nearby areas outside the school (as when required) such as nearby neighborhood void decks etc to ensure that students are not engaging in unauthorized or improper activities, as deployed by the Student Discipline Unit.

Requirement:

(a) At least O level Certificate with 3 passes

(b) Excellent team-player who is organized, meticulous and with the ability to multi-task

(c) Strong communication and interpersonal skills

(d) Proficient in MS Office and Email and Google Tools

Candidates with relevant experience in student management (youths) will be preferred.

Candidates with previous background from Ministry of Home Affairs will be preferred.

Duration /Working hours:

9 months contract with option to extend ( 1 Apr 2025 to 31 Dec 2025)

· Mondays to Thursdays: 7:00am to 4.30pm, inclusive of 1hr lunch break

· Fridays: 7.00am to 4:00pm, inclusive of 1hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

** We regret only shortlisted candidates will be notified.

Delibowl Group is a company that commenced its operations in Singapore in 2017. We operate under multiple brands, including Delibowl, Nuodle, Shock Burger, Hui Oriental, and So Fun 3. Our mission is to provide customers with high-quality food at affordable prices, in convenient locations, through excellent service and a friendly environment.

Among our brands:

• Shock Burger specializes in delivering premium burgers with bold flavors, made fresh and served with a modern twist. With its innovative approach and customer-focused values, Shock Burger is set to redefine the burger dining experience in Singapore.

W are currently hiring for COO under Shock Burger and other brands. These roles offer great opportunities for career growth, as well as an attractive incentive package. Join our dynamic and fast-expanding team, and become part of a group that values innovation, teamwork, and excellence.

We look forward to seeing you on board!

Location: Singapore(625 ALJUINED ROAD )

Salary: Negotiable

Job Description:

1. Take full responsibility for the strategic planning and execution of the brand to ensure efficient and sustainable business operations.

2. Oversee the operations, supply chain, marketing, and financial functions of Shiok Burger.

3. Develop annual operational plans, drive brand expansion, and ensure the achievement of company goals.

4. Establish and optimize internal management processes and cultivate a high-performing team.

Candidate Profile:

- Experience Requirements:

· - Minimum of 10 years of relevant work experience in the F&B industry, including over 3 years in senior management roles.

· - Preference for candidates with experience in Western fast-food chains (e.g., McDonald's, KFC, TASTING).

· - In-depth understanding of operational models, brand management, and market trends in the F&B industry.

- Skills:

· - Excellent strategic thinking and problem-solving skills.

· - Strong team management and cross-cultural communication abilities.

- Age Requirement: Above 30.

- Education: Bachelor’s degree or higher; MBA or related fields preferred.

How to Apply:

If interested, please send your bilingual resume (Chinese and English) to [email protected] with the subject line: “Job Application + Your Name.”

We look forward to working together to create a bright future for Shiok Burger!

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Logistics & Operations Officer/ Logistics Executive
• Working Location: Tuas (Nearest MRT: Gul Circle)
• Working Hours: 5.25 days (Mon – Fri 8.30 am – 6 pm; Alternate Sat 8.30 am – 12 pm)
• Salary Package: Up to $3,000 + Bonus
• Duration: Permanent

Key Responsibilities

• Work closely with supplier and customer for order shipment
• Prepare documentation – issue DO, Service Reports, import/ export shipping documents, etc
• Oversee and check proper loading/ unloading of goods
• Liaise with freight forwarders, vendors, and customers for collection and delivery of goods in Singapore and overseas
• Tracking of shipments
• Ensure smooth execution of daily operational job orders and delivery arrangement
• Respond and resolve urgent customer demand in a timely manner
• Other ad-hoc duties as assigned by the Supervisor

APPLY NOW!!!

• Minimum GCE “O” level with at least 2 years of related working experience in operations & logistics.
• Forklift license is preferred.
• Able to start work immediately or within short notice.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the world's first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Attend and respond to incoming Calls, Emails and Call-Back requests,Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences• Logged all calls reported into the case management system
• Follow-up on all outstanding cases till closure
• Maintains and accurately update customer's enquiry, problem andresolution into the case management system

The following would depend on the experience of the candidate and on needbasis:

• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

• Minimum 1 year of call centre experienc
• Customer service / Soft skill
• Good communication skills (speaking and writing) ability to multi-task e.g. on the call and keying into the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.

Must-have skills

• Good Communication

Preferable skills

• Knowledge from Contact Centre Environment

Job Description

You will be working in a commercial kitchen preparing inflight meals for airline clients, with the following responsibilities:

• Oversee the operations in Production and Packaging activities
• Monitor the performance of machines/equipment (eg. packaging lines, production lines) and report any malfunction
• Monitor production schedule and ensure timely completion of dishing
• Co-ordinate production and transfer of products between plants
• Organise/participate in time studies relating to shelf-life extension projects
• Use of Warehouse Management System – Infolog for the recording of items received and issued at C2 Plus
• Follow orders in dishing of meals as directed to the quality expected by customers, complying to food safety and hygiene regulations
• Carry out ordering according to load requirements, follow proper stock control and rotation (adhere to FIFO)
• Ensure production staff adhere to HACCP, Medina food safety requirements, and all hygiene procedures • Conduct training of new staff on dishing procedures
• Conduct investigations on discrepancies

Requirements

• Must be able to use PCs and computer systems related to area of work (e.g. Infolog), read computerised worksheets, check and respond to emails when on duty
• Possess good knowledge of food hygiene and food handling procedures
• Possess good decision-making, problem solving, communication and training skills

The job:

• To achieve / meet cost saving target
• Responsible to source, negotiate and purchase materials from local & oversea vendors
• To implement internal procurement strategies to cater to high delivery & short lead time requirements and advise internal and external on issues regarding purchasing terms & conditions
• In charge of daily operational purchasing needs such as planning, issuing and following up on purchase orders delivery and shipment schedules
• 20% logistics work will be allocated

The person:

• Min Diploma in Procurement or relevant
• 3 years working experience in the relevant field
• Solid knowledge and understanding of procurement processes, policy and systems
• Well communication and negotiation skill

Job Scope

• Review and investigate alerts generated by the market surveillance systems.
• Provide support for the compliance function.
• Assist in the regulatory reporting, compliance risk assessment, compliance work plan to facilitate compliance with relevant legal and regulatory obligations.
• Escalate any potential irregularities to the head of regulations and compliance.
• Liaise with internal stakeholders and external parties.
• Perform other duties assigned by the head of regulations and compliance.

Job Requirements

• Degree in Business, Finance, Computer Science, IT or equivalent.
• 3 to 5 years of relevant experience in a capital market services intermediary (including a brokerage or an exchange) or a financial services regulatory authority.
• Understanding of trading on an exchange/organised market will be an asset.
• Ability to multitask and keen to learn, take initiative and go beyond the scope of work.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Summary:The Academic Programmes Officer supports the efficient delivery of academic programmes by managing data, coordinating course schedules, and assisting with student admissions and results management. This role is ideal for individuals with strong organisational and analytical skills who thrive in a dynamic educational environment.

Key Responsibilities:

• Data Management & Reporting: Maintain organisational data, track performance indicators, and prepare reports to support decision-making.
• Course Coordination: Manage lesson schedules, timetables, and learning platforms; assist with makeup classes and lecturer task tracking.
• Attendance Monitoring: Ensure attendance is recorded, verify absences, and follow up with lecturers and Course Managers when needed.
• Results Management: Analyse and prepare assessment results for reporting; support result distribution and record maintenance.
• Student & Trainee Support: Process admissions, student pass applications, and WSQ trainee registrations; coordinate course logistics like attendance tracking and feedback surveys.

Requirements:

• Education: Polytechnic Diploma in Business Administration, Education, or a related discipline.
• 1-2 years of experience in academic administration or a related role, with a focus on data management or reporting preferred.
• Strong analytical and organisational skills.
• Proficiency in Google Workspace (e.g., Google Calendar, Google Sheets) and Learning Management Systems.
• Intermediate skills in Microsoft Excel, particularly for database management, data analytics, and reporting.
• Excellent written and verbal communication skills.

Preferred:

• Experience with EduTrust-PEIs or WSQ registered training provider
• Familiarity with student pass application processes and regulatory compliance.

Job Description

1. Recruitment and On-boarding

• Support recruitment activities, including developing job descriptions, posting roles, screening resumes, conducting interviews, and extending job offers.
• Manage the on-boarding process to ensure a smooth integration for new hires, providing orientation and necessary documentation.
• Collaborate with HR management to refine recruitment and on-boarding processes, improving candidate and new-hire experiences.

2. Employee Relations

• Serve as a primary contact for employees, handling inquiries related to HR policies, benefits, and procedures.
• Assist in resolving employee relations issues and provide guidance on workplace concerns, promoting a positive organizational culture.
• Contribute to employee engagement initiatives by organizing activities and gathering feedback to enhance the work environment

3. Performance Management

• Support the implementation of the performance management cycle, assisting with goal setting, performance reviews, and feedback sessions.
• Work with managers to identify training and development needs for staff, facilitating access to appropriate learning resources.

4. HR Administration and Operations

• Ensure accurate record-keeping for all employee data, maintaining compliance with data protection regulations and confidentiality.
• Process HR documentation, including employment contracts, changes in employment status, and termination paperwork.
• Contribute to streamlining HR administrative processes, seeking efficiencies and improving service delivery.

5. Compliance and Policy Development

• Stay informed on employment law updates and assist in ensuring the bank’s HR practices comply with relevant regulations.
• Participate in the development and roll-out of HR policies and procedures, ensuring they are effectively communicated to employees.
• Conduct regular reviews of HR practices to ensure alignment with company policies and legal requirements.

6. Compensation, Benefits, and Payroll Processing

• Payroll Processing: Oversee the end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with local tax and labor regulations.
• Administer employee benefits programs, managing enrollment, updates, and benefits-related inquiries.
• Conduct research on benefits options and assist HR management with recommendations to ensure competitive offerings.
• Provide guidance to employees on benefits-related questions, assisting with claims and enrollment processes.

7. Mentorship and Support

• Act as a mentor to junior HR officers, providing guidance and sharing best practices.
• Assist with training new HR team members, helping them understand HR procedures and systems.
• Contribute to a collaborative HR team environment, promoting knowledge sharing and professional development

Job Requirement

1. Minimum of 5-8 years of HR experience within the banking sector.

2. Strong understanding of HR processes, employment laws, and HR best practices, with a focus on recruitment, employee relations, and benefits administration.

3. Excellent communication and interpersonal skills, with the ability to engage effectively with employees and management.

4. Proactive, solution-oriented approach with a strong attention to detail.

5. Given that we are a Taiwanese bank; knowledge of mandarin is essential as the role involves preparing email correspondence and periodic reports for overseas branches and HQ in Taiwan.

6. Team-oriented with a collaborative approach and a commitment to maintaining confidentiality and discretion in handling employee information.

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Educational Qualification: Minimum "O Level"

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

Company Description

Based in Singapore, the People Relations Officer - Lounges provides passenger relations for one of the world's leading airline lounges at Singapore Changi Airport.

Job Description

· Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.

· Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.

· Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.

· Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

Qualifications

· Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.

· Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.

· Strong communication, problem-solving, and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.

· Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.

Additional Information

Please apply through Accor Career website link:

https://careers.accor.com/global/en/job/passenger-relations-officer-lounges-in-singapore-jid-39779

(Accor Career job code reference: REF3825G)

Our culture of inclusion welcomes everyone regardless of race, gender and background.

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

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