Main Responsibilities
Application monitoring responsibilities
· Define and implement in coordination with the build team the needed application monitoring.
· Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
· Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
· Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
· Maintain programmable code outlined in technical instructions and specifications for software applications.
Incidents and Requests management (business users and others IT teams)
· Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
· Analyze and manage incidents/problems/requests coming.
Problem management and continuous improvement
· Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
· Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
· Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
Qualifications and Profile
Mandatory
· Candidates should have 8+ years experience in support activity.
· Candidates should have ITIL knowledge.
· Experience in Software development or Devops team.
· Should be able to do
· SLA & KPI management, client communication & interaction
· Predictive analysis, consulting, escalation management
· Risk analysis and project execution
· Appetite for continuous improvement, out of the box solution and automation mindset
· Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
· Knowledge of monitoring solution (E.g ITRS Geneos)
· At least 3-year experience with Jenkins, GIT (GitLab)
· At least 1-year experience in Ansible
· Shell scripting, Perl Scripting (not mandatory)
· Unix Batch creation
Good to have
· Experience with Docker/Kurbernetes
· Experience with Liquibase or equivalent
· General banking and finance understanding and knowledge
· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
· Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…)
Other Professional Skills and Mind-set
· Excellent written and verbal communication skills for both team mates and management
· Strong analytical and problem solving skills
· Proficient software development life cycle
· Appetite to follow technology trend and participate to communities
· Passion for sharing expertise and grow team members’s skills
· Interest in mentoring and guiding junior team members on the path of high quality deliverables.
· Ability to work well under pressure
· Autonomous, self-motivated and excellent team player
· Strong perseverance and diligence towards attaining goals and effective time management
Education Requirements
At least a Bachelor’s degree in any of these faculties:
· Computer Science
· Information Technology
· Programming & Systems Analysis
· Science (Computer Studies)
Shift Timings:
· Person will have to work in shifts as support is requiring 24/6 Support.
(00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)
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