Title: Product Application Laboratory (PAL) Leader, SEC

Working hours : 9 am–5:45 pm
Working Days: Mon - Fri
Working location: Gul Ave (Nearest mrt Gul circle)
Salary: $7500 - $8000

DEPARTMENT : PRODUCT APPLICATION LAB

REPORTS TO : ASSISTANT GENERAL MANAGER, APPLICATION & PRODUCT MGT.

About the company: A privately held, global company with a belief in innovation and employee empowerment. With over 1000 employees worldwide, a global supplier of specialty chemicals, custom finishing equipment, engineered powders, and analytical control systems to the electronic component, printed circuit board, semiconductor, industrial finishing and decorative industries.

Job Description

RESPONSIBILITIES

This role will be responsible for our Product Application Lab for Semiconductor applications. Working closely with the Sales team and global technical resources, the selected candidate will support the development and growth of Semiconductor industry products in the region, focused on Southeast Asia. The initial focus will be on Strip, Etch, and Clean (SEC) solutions, but will also grow to include the Elevate® line of electroplating products. Specifically, the duties will include:

• Having a deep understanding of Technic products for the Semiconductor industry,
• Keeping abreast of industry developments and market position/performance of comparable competitive products.
• Working with Sales team to select appropriate customer and application targets
• Visiting customers across the territory to understand their equipment, process, and product performance requirements.
• Starting-up and operating the Technic Wafer Processing and Failure Analysis lab
• Conducting product functional performance testing & measurements either on-site or coordinating with other Regions to generate test results remotely.
• Advising on laboratory upgrades needed to better serve customers
• Liaising with customers during qualification tests and providing trouble-shooting advice after installation
• Recommending the best product for the application based on product experience and/or laboratory trials
• Hiring and supervising at least one technician to maintain the lab and support customer trials
• Developing specifications and facility recommendations for local manufacturing of SEC products, either at Technic or third-party facilities
• Advise on hiring and lead training of operators for local manufacturing
• Set operating procedures, quality targets and release specifications for any eventual locally made semiconductor products
• Developing external collaborations with co-suppliers, Universities, or Government Research Institutes to strengthen our offering, improve our market visibility, or secure funding to advance our product offerings.

Requirement

• The role may require regular travel to Malaysia, Vietnam, Philippines, and Thailand (1-2 times per month) & less frequent travel to France and the US (1-2 times per year)
• Qualifications: Graduate degree (Masters or PhD) in Chemistry or Chemical Engineering
• Experience: 10 Years of experience in Semiconductor Wafer Processing industries

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

The Supreme HR Advisory Pte Ltd

Reg No: R1988890

EA No: 14C7279

• $2,400 to $3,400
• 5 days | 9am-6pm
• Office location: Bukit Batok
• Working location: Singapore Islandwide - Client site

Responsibilities:

• Works with engineering, sales, and ops staff to understand standard component fabrication techniques, standard composite materials to use, and current demands of our customers to formulate design details for the sales staff and our customers.
• Responding to requests for technical queries with detailed analysis of the building management system, planning of project schedule and execution.
• Handle ACMV related equipment controls including control logic programming
• Check and ensure all installations conform to project specifications, and be able to manage system applications, drafting, database generation and commissioning of the systems
• Effective handling of project reviews and handling by conducting FAT(Factory Acceptance test), SAT(Site Acceptance Test).

Requirements

• Candidate to possess with a ITE, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
• On job training provided

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

Senior Functional Business Analyst to join the AML Uplift program to support QR Management, BAU activities and various new initiatives within bank which undergoing a large transformation change.

1. Accountable for overall project business requirements elicitation

2. Driving business discussions and managing the project scope

3. Senior stakeholder management and leadership updates

4. Support the project delivery phases especially during Analysis and design and test phases.

Requirements:

1. 7-12 years of experience in Banking industry.

2. Experience as a business analyst in leading banks and delivered projects, programs of large scale.

3. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.

4. Should have experience in AML, KYC, compliance domain and data analytics.

5. Experience in AI/ML and workflow applications is good to have.

• Title: Product Application Laboratory (PAL) Leader, SEC
• Working hours : 9 am–5:45 pm
• Working Days: Mon - Fri
• Working location: Gul Ave (Gul Circle)
• Salary: $7500 - $8000

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

DEPARTMENT : PRODUCT APPLICATION LAB
REPORTS TO : ASSISTANT GENERAL MANAGER, APPLICATION & PRODUCT MGT.

About the company: A privately held, global company with a belief in innovation and employee empowerment. With over 1000 employees worldwide, a global supplier of specialty chemicals, custom finishing equipment, engineered powders, and analytical control systems to the electronic component, printed circuit board, semiconductor, industrial finishing and decorative industries.

Job Description

RESPONSIBILITIES

This role will be responsible for our Product Application Lab for Semiconductor applications. Working closely with the Sales team and global technical resources, the selected candidate will support the development and growth of Semiconductor industry products in the region, focused on Southeast Asia. The initial focus will be on Strip, Etch, and Clean (SEC) solutions, but will also grow to include the Elevate® line of electroplating products. Specifically, the duties will include:

• Having a deep understanding of Technic products for the Semiconductor industry,
• Keeping abreast of industry developments and market position/performance of comparable competitive products.
• Working with Sales team to select appropriate customer and application targets
• Visiting customers across the territory to understand their equipment, process, and product performance requirements.
• Starting-up and operating the Technic Wafer Processing and Failure Analysis lab
• Conducting product functional performance testing & measurements either on-site or coordinating with other Regions to generate test results remotely.
• Advising on laboratory upgrades needed to better serve customers
• Liaising with customers during qualification tests and providing trouble-shooting advice after installation
• Recommending the best product for the application based on product experience and/or laboratory trials
• Hiring and supervising at least one technician to maintain the lab and support customer trials
• Developing specifications and facility recommendations for local manufacturing of SEC products, either at Technic or third-party facilities
• Advise on hiring and lead training of operators for local manufacturing
• Set operating procedures, quality targets and release specifications for any eventual locally made semiconductor products
• Developing external collaborations with co-suppliers, Universities, or Government Research Institutes to strengthen our offering, improve our market visibility, or secure funding to advance our product offerings.

Requirement

• The role may require regular travel to Malaysia, Vietnam, Philippines, and Thailand (1-2 times per month) & less frequent travel to France and the US (1-2 times per year)
• Qualifications: Graduate degree (Masters or PhD) in Chemistry or Chemical Engineering
• Experience: 10 Years of experience in Semiconductor Wafer Processing industries

Responsibilities

• Business Application Support – Provide day-to-day technical support and troubleshooting for key business applications. Coordinate with vendors and internal teams to resolve application-related issues.
• Business Process Management – Analyse and document existing business processes. Propose and implement process improvements to enhance operational efficiency.
• Business Requirements – Engage with business stakeholders to identify and document digital needs, translating them into actionable project specifications. Ensure project goals align with overall digital transformation objectives.
• Project Management – Manage small to mid-scale projects, from initiation to closure. Develop project plans, timeline and budgets, ensuring adherence to deadlines. Track project performance and provide regular updates to stakeholders.
• Solution Delivery & Change Management - Design, develop, test, and deploy IT solutions to meet project goals. Ensure smooth implementation, maintenance, and issue resolution while managing stakeholder expectations through effective change management.
• Internal Stakeholder Management – Build and maintain strong partnerships with applications owners and other IT members. Work with internal business stakeholder to identify and prioritise application support needs, issues, and digital transformation projects.
• Vendor Management - Facilitate and maintain relationships with vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

Requirements

Education

• Degree in Computer Engineering, Information Systems Engineering, or other relevant disciplines.

Other Qualifications

• Hands-on experience with BI tools and report development.
• Proficient with project management tools
• Familiarity with AI/ML technologies and leveraging these tools to enhance business processes and analytics.
• Ability to incorporate AI/ML methodologies to optimize workflows and decision-making.
• Good understanding of maritime business processes, project management concepts, and quality standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, capable of working effectively with diverse teams and stakeholders.

Experience

• Minimum 5 years working experience in a similar role, preferably within the maritime sector.
• Proven track record in Business Application Support, BI tools, and managing small to mid-scale projects.
• Knowledge and experience with fleet management systems is preferred.

• Conduct application test of oil samples and make application samples for evaluation and submission to customers within a specific time frame.
• In charge of monitoring projects and ensure projects sun smoothly with the specified time frame
• Monitor the application test and ensure its stability.
• Observe the durability of the samples and report on abnormality.
• Assist in formulating new bases, policies and procedures.
• Preparation of application and samples for sensory testing by Perfumer, CFG’s.
• Maintain and track stock level of laboratory equipment and supplies such as glass bottles, raw materials, etc., for base formulation.
• Operate, maintain, calibrate and sterilize laboratory equipment and work areas.
• Systematic filing and maintenance of formulation and records.
• Regularly check and ensure raw materials are stored at correct temperature to ensure quality and safety.
• Ensure that bio-hazardous materials are disposed safely.
• Perform standard laboratory tests in according to prescribed procedures and recording of test results.
• Maintain and ensure a clean and safe laboratory environment and workplace.

Requirements:

• At least 1 year of relevant experience in fragrance application
• Min Degree in Science & Technology, Cosmetic and Perfumery, Chemistry or related discipline.

Fragrance MNC

$3.5K to $4K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• After market sales related promotion to existing customers in Singapore
• Regular " patrol " activity as pro-active maintenance promotion. Patrol / Check machine condition / Report / Service proposal with quotation & manage prospective / secure order / execute maintenance job by team
• Solutioning skills such as Troubleshooting / proper report and action order to the team.
• Compressor system improvement proposals
• Energy saving proposal with existing system diagnosis
• Help up and coordination with Sales & Marketing department. Job task share when the existing customer does machine replacement or expansion / upgrading orders.

Requirements

• Diploma or above in Engineering related academic
• More than 3 years experience in similar industry
• Possess Class 3 Driving License.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to kenneth(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Responsible for delivering enhancements and continuous improvements to ERP and other backend systems
• Transpose user needs into technical programming
• Integrates Microsoft Dynamics-NAV/ Business Central with various platforms like e-Commerce, POS, etc
• Work with Application Manager and System Analysts to meet business requirements
• Source Code and version control
• Develop test plans and cases, as well as, the technical and functional documentations according to the adopted methodologies.
• Participate in Microsoft Dynamics-NAV upgrade programming, data migration and user testing
• Administrate Hyper-V servers and SQL Databases

Requirements

• Diploma/Degree in Computer Science, Software engineering or other similar discipline
• Passionate in programming and detail-oriented
• Adaptable and flexible to work independently and in teams
• Minimally 2 years of programming experience in Navision C/SIDE, Transact-SQL is a must
• Familiar with Microsoft Dynamics-NAV/ Business Central
• Additional work experience in various program languages like Oracle PL/SQL, Java, C++ will be advantageous
• Team Player with great communication skills

Welfare & Benefits

• Recognition & growth opportunities
• Performance Bonus
• Long Service Incentives
• Birthday Incentive
• Staff Discount

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Mandatory Skills

Reports To

Project Manager

Job Overview

• To work with Application and Infrastructure Teams to Setup & Configure Infrastructure, Application in OCP

Responsibilities and Duties

• To coordinate in setting up Infrastructure and support Application Infra needs
• To work with Application team to Setup, Migrate, Test Applications from VMs to OCP

Qualifications

• Well versed and Experienced in Redhat Openshift (OCP) Development & Architecture
• Knowledge in Linux OS & MariaDB
• Experience in JAVA Development, Shell Scripting, DevOps
• 5 Years minimum professional experience and 3 Years minimum relevant experience
• Willing to work in shifts and in weekends
• Team player to work with multiple teams and teammates
• Ability to work independently and handle multiple concurrent initiatives
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ability to meet deadlines with no compromise on the quality of the work product.

Key Responsibilities:

Application Support:

• Provide second and third-level support for Java-based applications.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.

Troubleshooting:

• Analyze, identify, and resolve complex software issues.
• Debug and troubleshoot Java code to fix defects and performance issues.
• Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.

Collaboration:

• Work closely with development teams to understand application functionalities and dependencies.
• Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.
• Communicate effectively with customers and stakeholders to provide updates and resolutions.

Development and Maintenance:

• Participate in the development and deployment of application updates and enhancements.
• Write and maintain documentation for application support processes and procedures.
• Contribute to continuous improvement initiatives to enhance application support and performance.

Incident and Problem Management:

• Manage and prioritize incident tickets and service requests.
• Escalate critical issues to appropriate teams and ensure timely resolution.
• Conduct root cause analysis and provide recommendations for preventing future incidents.
• Any other ad-hoc duties as assigned by supervisor.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience in Java development and application support.
• Technical Skills:
  • Proficiency in Java and Java EE technologies.
  • Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).
  • Experience with databases (SQL, Oracle, MySQL) and writing complex queries.
  • Familiarity with version control systems (Git, SVN).
  • Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.
  • Experience with monitoring tools and logging frameworks.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Involved in new systems development and enhancements, and maintenance to existing applications to ensure alignment with business objectives
• Responsible for analysis, programming, problem resolution and user support for one or more system applications
• Plan, execute and monitor projects assigned to ensure deliverables are within scope, budget and schedule
• Prepares technical and user documentation
• Ensure codes are securely written and designed accordingly to industry standard.
• Maintain proper code versioning using source code management tool

Requirements:

• Minimum 1 years of Application development (full stack) and/or support experiences, of which must have at least one full development cycle from design to implementation from start to completion
• Good knowledge and understanding of the Agile / SCRUM software development cycle and familiar with other development methodologies
• Good working experience developing web applications, and integrating enterprise systems
• Experience with web Front End technologies (HTML5 / CSS) and CSS Framework such as Bootstrap
• Good working experience with JavaScript, web frameworks, RESTful APIs and related technologies
• Experienced with back-end language in Java or .NET

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License No.: 13C6305

Reg No: R1770654

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

We are looking for a Microsoft Dynamics 365 Application Development Manager to join our team. In this role, you will design and implement Dynamics 365 solutions, lead customizations, integrations, and data migration projects, and provide technical leadership to the team. You will work closely with clients to understand their needs and deliver high-quality solutions using Dynamics 365 CE and Power Platform.

Key Responsibilities:

• Design and implement scalable Dynamics 365 CE solutions.
• Customize Dynamics 365 modules (Sales, Service, etc.) and build workflows, plugins, and integrations.
• Lead data migration efforts using SSIS and KingswaySoft (KWS).
• Implement Azure services like Logic Apps and Functions for integrations.
• Provide technical guidance and mentorship to the team.
• Manage project timelines, risks, and resources to ensure successful project delivery.
• Set up and manage CI/CD pipelines for automated deployment.
• Communicate directly with clients to understand their requirements and deliver effective solutions.

Required Skills and Experience:

• 10+ years of experience in Microsoft Dynamics CRM and D365 CE.
• At least 5 years in a technical architecture /application Development Manager
• Experience with customization, integrations, and data migration in Dynamics 365 CE.
• Strong knowledge of Azure technologies (e.g., Logic Apps, Functions).
• Experience with CI/CD pipeline setup and deployment processes.
• Good communication skills and ability to work with clients.
• Microsoft Certification in Dynamics 365 CE (preferred).

Log on to URL to Apply: https://www.titansoft.com/en/career/220

Do you have a keen and methodical eye in solving complex puzzles? Do you carry yourself with confidence in the face of numbers? Does navigating through data to create sensible tables and graphs scratch a particular itch of yours? If so, then the job of an Application Support Analyst (ASA) may be for you!

As an ASA, you will be the backbone to the company in ensuring data integrity under your watch. Working with other Software Developers, you ensure business stays smooth as butter, and provide quality service to end users. Should all that interest you, join us and be part of the team!

What an Application Support Analyst does in Titansoft

• Design reporting systems with web applications to gather and present data
• Integrate web applications with database or API-driven back-ends
• Detect, restore and proactively prevent data anomalies in database and data warehouses
• Devise and implement automated processes to streamline and solve complicated user tasks
• Create visually intuitive metric visualisations for business performance
• Work in a collaborative team to address and tackle challenging problems
• Perform tasks assigned by direct supervisor

What we look out for in an Application Support Analyst

• Diploma/Bachelor's Degree in Computer Science, Information Technology or related field. Fresh graduates and Self-learning programming are welcome to apply!
• Exceptional analytical and problem solving skills to identify, rectify, and prevent data anomalies in databases and data warehouses.
• Ability to work on their own initiative and be a self-starter
• Detail-oriented and ability to consistently produce high quality, accurate work
• Collaborative spirit with excellent communication skills to work effectively within a team.
• Open and comfortable with occasional travellinh

What makes a (Super!) Application Support Analyst in Titansoft

• Basic knowledge in C#, SQL, .NET Framework, Databases, Test-Driven Development
• Strong understanding and experience on industry best practices, such as Test-Driven Development and Clean Code

What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in 2024 for nothing!)

• 18 days of rest and relaxation for each year (P.S. It gets even better over the years!)
• Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies!)
• Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
• Comprehensive insurance coverage Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
• Communities of Practice and Workshops catered for your growth and learning
• Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
• Hardcore work and hardcore fun!

Mandatory Skills

Reports To

Project Manager

Job Overview

• To work with Application and Infrastructure Teams to Setup & Configure Infrastructure, Application in OCP

Responsibilities and Duties

• To coordinate in setting up Infrastructure and support Application Infra needs
• To work with Application team to Setup, Migrate, Test Applications from VMs to OCP

Qualifications

• Well versed and Experienced in Redhat Openshift (OCP) Development & Architecture
• Knowledge in Linux OS & MariaDB
• Experience in JAVA Development, Shell Scripting, DevOps
• 5 Years minimum professional experience and 3 Years minimum relevant experience
• Willing to work in shifts and in weekends
• Team player to work with multiple teams and teammates
• Ability to work independently and handle multiple concurrent initiatives
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ability to meet deadlines with no compromise on the quality of the work product.

Job Responsibilities

• Lead the design process from concept to completion for mobile apps, application solutions for assigned project.
• Conduct user research and usability testing to gather insights and validate design decisions, ensuring a delightful user experience.
• Create wireframes, prototypes, and high-fidelity mockups that effectively communicate functional application design ideas and solutions.
• Develop and maintain design systems and guidelines to ensure consistency across all digital products.
• Collaborate with product managers, developers, and other stakeholders to define and implement innovative solutions for the product direction, visuals, and experience.
• Stay up-to-date with the latest design trends, tools, and technologies to keep our projects fresh and exciting.
• Mentor and provide guidance to junior designers on the team, fostering a culture of creativity and fun.

Job Requirements

• Minimum of 3 years of experience in Application UX/UI design, with a strong portfolio showcasing designs for mobile apps, application solutions.
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping tools like InVision, Lucidchart.
• Solid understanding of user-centered design principles and best practices.
• Strong communication and collaboration skills, with the ability to present and defend design decisions.
• Ability to think critically and solve complex design problems with a functional thinking process.
• Familiarity with front-end development technologies (HTML, CSS, JavaScript) is a plus.

Requirement

• At least 3 years working experience in Video and IoT Management application, software analysis and design
• Good understanding of the software and hardware environments for CCTV/networked cameras system
• Good knowledge on the key features of the CCTV / Networked Video / Security Camera / Video Management product in the market
• Familiar with either of the following: Golang, Node JS, JavaScript, Windows Server OS, CentOS, Ubuntu OS and MongoDB
• Sound network knowledge (Internet Protocols, TCP/IP, DNS, DHCP, SNMP, Network Architecture etc.)

Responsibilities

• Setup the application and database
• Perform analysis and review software application functionality and design and suggest improvement to enhance the design to cater for new services
• Consult with software development team, internal users, and clients to improve application performance
• Administer the application including user account management and configuration of the application
• Generate Test Plans and Test Procedures for User Acceptance Tests (UAT) and Conduct UAT and UAT Reports
• Support production issues such as establishing root causes of application issues and liaise with the software vendor to resolve issues

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Title: Product Application Laboratory (PAL) Leader, SEC

Working hours : 9 am–5:45 pm
Working Days: Mon - Fri
Working location: Gul Ave, Singapore
Salary: $7500 - $8000

DEPARTMENT : PRODUCT APPLICATION LAB
REPORTS TO : ASSISTANT GENERAL MANAGER, APPLICATION & PRODUCT MGT.

About the company:

A privately held, global company with a belief in innovation and employee empowerment. With over 1000 employees worldwide, a global supplier of specialty chemicals, custom finishing equipment, engineered powders, and analytical control systems to the electronic component, printed circuit board, semiconductor, industrial finishing and decorative industries.

Job Description

RESPONSIBILITIES

This role will be responsible for our Product Application Lab for Semiconductor applications. Working closely with the Sales team and global technical resources, the selected candidate will support the development and growth of Semiconductor industry products in the region, focused on Southeast Asia. The initial focus will be on Strip, Etch, and Clean (SEC) solutions, but will also grow to include the Elevate® line of electroplating products. Specifically, the duties will include:

• Having a deep understanding of Technic products for the Semiconductor industry,
• Keeping abreast of industry developments and market position/performance of comparable competitive products.
• Working with Sales team to select appropriate customer and application targets
• Visiting customers across the territory to understand their equipment, process, and product performance requirements.
• Starting-up and operating the Technic Wafer Processing and Failure Analysis lab
• Conducting product functional performance testing & measurements either on-site or coordinating with other Regions to generate test results remotely.
• Advising on laboratory upgrades needed to better serve customers
• Liaising with customers during qualification tests and providing trouble-shooting advice after installation
• Recommending the best product for the application based on product experience and/or laboratory trials
• Hiring and supervising at least one technician to maintain the lab and support customer trials
• Developing specifications and facility recommendations for local manufacturing of SEC products, either at Technic or third-party facilities
• Advise on hiring and lead training of operators for local manufacturing
• Set operating procedures, quality targets and release specifications for any eventual locally made semiconductor products
• Developing external collaborations with co-suppliers, Universities, or Government Research Institutes to strengthen our offering, improve our market visibility, or secure funding to advance our product offerings.

Requirement

• The role may require regular travel to Malaysia, Vietnam, Philippines, and Thailand (1-2 times per month) & less frequent travel to France and the US (1-2 times per year)
• Qualifications: Graduate degree (Masters or PhD) in Chemistry or Chemical Engineering
• Experience: 10 Years of experience in Semiconductor Wafer Processing industries