Responsibilities and Accountabilities:

Strategic Business Development and Market Expansion

• Develop and implement business development strategies to drive growth within the Non-Ferrous Metals sector, focusing on both existing markets and new opportunities.
• Identify, assess, and pursue new business opportunities, including partnerships, joint ventures, acquisitions, and market expansions.
• Analyze industry trends, competitive dynamics, and market demands to identify opportunities for product and service innovation, market entry, and expansion.
• Lead efforts to expands the company’s market presence by identifying high-potential regions, sectors, and customer bases for Non-Ferrous Metals products.

Client Relationship Management

• Build and nurture strong, long-term relationships with key customers, stakeholders, and partners, including large industrial clients, manufacturers, and distributors.
• Manage client accounts and identify cross-selling or upselling opportunities to increase revenue from existing customers.

Sales and Revenue Generation

• Drive sales growth by leading the sales efforts for Non-Ferrous Metal products and services, working closely with the sales and marketing teams.
• Monitor market trends and customer feedback to tailor offerings to meet customer needs and increase market share.
• Develop pricing strategies and negotiation tactics to secure profitable contracts while ensuring customer satisfaction.

Partnerships and Negotiations

• Lead contract negotiations with customes, suppliers, and partners to ensure favorable terms, compliance with reglations, and long-term business success.
• Cultivate strategic alliances with suppliers, technology providers, and other stakeholders to enhance the company’s capabilities in the aluminum industry.
• Negotiate key agreements related to supply chain management, distribution, and joint ventures.

Project Identification and Feasibility Analsis

• Identify and evaluate new Non-Ferrous Metals related projects, including product innovations, market diversification, or expansion into new industries (e.g. automotive, aerospace, construction).
• Conduct feasibility studies and financial analysis for new projects and provide recommendations to senior management.
• Develop business cases and investment proposals to secure internal approval and external funding for new initiatives.

Market Research and Competitive Analysis

• Conduct in-depth market research to stay ahead of industry trends, customer needs, and emerging technologies in the aluminum market.
• Monitor competitor activites and assess their strategies to ensure the company remains competitive in pricing, quality, and delivery.
• Analyze demand fluctuations, supply chain dynamics, and potential risks in the aluminum market to anticipate challenges and develop proactive solutions.

Sustainability and Innovation Initiatives

• Advocate for sustainable business practices and green technologies within the Non-Ferrous Metals industry, ensuring the company’s products and operations meet environmental standards.
• Identify new poduct development opportunities, including lightweight aluminum, recycled aluminum, and solutions for green energy sectors.
• Stay updated on technological advancements and innovations in the aluminum industry, such as automation, aluminum recycling, and energy-efficient processes, and integrate them into the company’s growth strategy.

Leadership and Team Collaboration

• Foster collaboration between cross-functional teams, including sales, operations, and corporate departments, to exeute business development strategies.
• Provide leadership in driving a high performance culture, fostering innovation, and ensuring team accountability.

Requirements:

• Bachelor Degree is preferred but not essential.
• At least 5 years of experience in business development, sales, or strategic planning, preferably in the Non-Ferrous Metals sector.
• Strong ability to analyze market trends, conduct competitive analysis, and development business cases.
• Proven track record in negotiating contracts and forming strategic partneships.
• Experience in leading and developing high-performing teams, collaborating across departments.
• Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels.
• Possess good understanding of sustainability trends in the aluminum industry and a commitment to green initiatives.
• Experience working with global teams and possess good understanding of regional market dynamics and customer behavior in different geographic areas.
• Ability to thrive in a fast-paced, competitive, and evolving industry.
• Ability to travel as needed to explore new markets, meet clients, and attend industry events.

Our Benefits and Perks

• Flexibility & Time Off: Hybrid work model, Flexible Benefits, Paid time off (e.g. Caregiver leave, Birthday leave)
• Professional and Personal Development: Study and Exam Leave, Educational Subsidies, Regional and Global Learning Programs
• Health & Well-being: Employee Assistance Program, Group Health Insurance, Employee Engagement Program & Activities

Our Commitment

At SCAO, we value the diversity of background, culture, experiences, skills and views that our people offer.

We are committed to building an environment free of unfair discrimination and harassment that enables all to perform at their best, regardless of nationality, race, ethnicity, religion, age and other attributes.

Role Overview:

The IT Account Manager will develop and manage customer accounts, identify new business opportunities, and deliver IT product and solution sales. This role requires relationship building, sales expertise, and collaboration with internal teams to ensure customer satisfaction and achieve sales targets.

Key Responsibilities:

• Build and maintain strong relationships with existing customers.
• Develop new business opportunities through cold calling, networking, and industry contacts.
• Work with pre-sales, professional services, and support teams to deliver solutions.
• Achieve sales targets by identifying and closing sales opportunities.
• Understand IT products, solutions, and services to address customer needs.
• Prepare and present value propositions, negotiate terms, and close deals.
• Report customer activities and market insights during weekly sales reviews.

Requirements:

• 2–3 years of sales experience in the IT industry.
• Knowledge of IT products and solutions.
• Strong presentation, communication, and negotiation skills.
• Proven track record of meeting sales targets.
• Diploma in any discipline.

Work Environment & Benefits:

• Friendly and supportive workplace.
• Work-life balance with remote working options.
• Attractive commission structure on gross profit.
• Transport allowance and mobile claim reimbursement.
• Free access to building amenities like a swimming pool, gym, tennis court, and BBQ facilities.

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Expected Outcomes

• Effective Change Management: The contract Change Manager will help design and implement change management plans, ensuring smooth transitions and effective adoption of Salesforce.

• Quick Adaptation to Government Norms: Experience in public sector projects equips the manager to understand and operate within government protocols.

The ideal candidate:

• Minimum 3 years of Change Management experience.

• Has proven experience in CM frameworks (Prosci ADKAR, Kotter, McKinsey 7s etc.) and tools (e.g., Jira, ADKAR).

• Possesses strong communication skills to facilitate cross-functional collaboration.

• Demonstrates adaptability and a growth mindset, particularly in a fast-paced, iterative work environment

Key Responsibilities

• Change Strategy Execution: Develop and execute change management strategies that align with project goals and public sector guidelines.

• Training and User Support: Conduct training sessions, workshops, and provide ongoing support to promote user adoption and mitigate resistance.

• Stakeholder Engagement: Work closely with government officials and stakeholders to ensure transparency and clear communication.

• Regulatory Documentation: Maintain change logs, training materials, and ensure compliance with public sector requirements.

In this role, you will have the opportunity to be responsible for the sales of products/systems/services within a designated market/division, in line with the division strategy. Each day, you will achieve both qualitative and quantitative sales targets to ensure sustainable order growth, revenues, profitability, market share, and customer satisfaction. You will also showcase your expertise by identifying and developing new sales opportunities.

The work model for the role is: Hybrid #LI-Hybrid

This role is contributing to the Robotics & Discrete Automation Business Division in SEA/Oceania/Middle East/Africa (SOMA) region.

You will be mainly accountable for:

• Accountable for total Cobot sales in the SEA/Oceania/Middle East/Africa (SOMA).
• Open new channels and sell to distributors, Cobot experts, and small machine builders.
• Support and grow Cobot know-how within new channels.
• Manage and evaluate performance of distributors and new channels.
• Conduct Cobot demonstrations for customers.
• Assist sales teams with Cobot presentations and proposals.
• Promote partnerships with ecosystem partners.
• Propose and support marketing campaigns.
• Manage Cobot leads and follow up.
• Monitor and record Cobot pipeline.
• Manage channel conflicts.
• Represent Cobot sales at events and in media.
• Ensure price consistency across channels.
• Gather market intelligence on competitors.

Requirements:

• Driven and Proactive individual comfortable with opening doors to new customers.
• Bachelor’s Degree (Engineering preferred).
• 5 years of relevant industry sales or related experience in robotics and automation.
• Strong technical and application knowledge in robotics, with some hands-on experience being a plus.
• Experience in coaching, motivating, and developing sales personnel to achieve revenue and profitability targets.

• Job Posting TitleJob Posting TitleManager, Supplier Quality
• Job Description SummaryJob Description SummaryResponsible for leading and managing Supplier Quality of Singapore Operations and work closely with external vendors to ensure the needs of the business are met through timely resolution to high impact supplier non-conformances.
• 
  

Hiring Requirements

Job Details

Collective Agreement Details

• Job DescriptionJob DescriptionRoles & Responsibilities
  Develop and provide strategic direction for overall Supplier Quality of Singapore Ops including cost of poor quality, quality assurance, regulatory compliance and part conformance.
  Appointed as main supplier focus point of contact to develop and perform customer presentations on major/critical investigations
  Lead, direct, evaluate and develop Supplier Quality Engineers to ensure their work meet established overall operations’ targets and standards through support activities such as methods and procedures, planning and revision, gage planning and review, quality and reliability engineering, review and disposition of material variances
  Support GOPS central level with corrective actions & recovery efforts for assigned suppliers.
  Liaise with GOPS Supplier Quality Lead on metrics, ZDP, CAB, urgent needs/ feedback from sites and supplier issues impacting multiple sites.
  Liaise with GOPS Supplier Quality lead on supplier status, performance and escalation / help needed.
  Execute Supplier’s Quality Business Review and ZDP activities with high pain and poor performing suppliers.
  Manage Supplier Performance metrics for the sites, i.e. Clinic Metrics, Management reviews, CABs, Non-Negotiable, present current status to leadership team and recovery efforts.
  Support Procurement/Accenture with RTV’s and RMS requests when product to be returned is needed to support an investigation.
  Review and approve supplier ETQ responses – driving to best mistake proof level as possible, ensuring the solution is robust.
  Qualification and Education Requirements
• Degree in Mechanical / Manufacturing / Production Engineering.
  MBA or a higher degree in a relevant field is advantageous.
  At least 12 years’ experience in a Precision Engineering / Manufacturing / Quality environment inclusive of at least 5 years in management position.
  Strong and sound knowledge in the concept of Continuous Improvement and Quality Assurance initiatives.
  Good analytical and technical problem-solving skills.
  Effective communication and interpersonal skills with excellent people management and leadership skills.
  

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Import Planning Manager is the cornerstone between campaigns emanating from UCAN, LATAM, and EMEA and campaigns for those titles in APAC markets. Through long-lead strategic partnerships with campaign lead(s) in the home market, the Import Planning Manager will identify, prioritize, and contribute to the strategic development of APAC import campaigns, ensuring that import campaigns are best set up for success and drive business impact in APAC.

As a regional thought partner to APAC XF Marketing teams and a regional representative for XF Marketing teams based in UCAN, LATAM, and EMEA, the Import Planning Manager will focus on the five core areas of responsibility below. The position is based in Singapore.

Key Responsibilities:

STRATEGIC PARTNERSHIP

• Build strong working relationships with key Marketing stakeholders in export markets across UCAN, LATAM and EMEA.
• Inform upstream strategy for import title campaigns, acting as pan-APAC campaign lead during early strategic development - responsible for voicing the perspective & needs of APAC markets, as relates to campaign strategy, positioning, the creative suite and/or scheduling.
• In close partnership with campaign lead(s) in the home market, provide regional input into campaign briefs - setting campaigns up for success to resonate in APAC.

IMPORT CAMPAIGN HUB

• Strong APAC IQ/EQ, ability to distill the complexities of the region ex-APAC.
• Proactively seek to understand APAC market strategies, nuances and ambitions for import campaigns, ensuring that campaign lead(s) in the home market are aware of, and aligned with, this information.
• Throughout campaign development and rollout, focus on strategic and creative efficiency across APAC: identifying great ideas that can scale and being able to socialise, absorb, organise, and address cross-functional feedback for the benefit of campaign lead(s) in the home market.
• Maintain an overview of global core campaign ideas and champion the opt-in and/or execution of those ideas within APAC.
• Strong understanding of import campaign execution in region, which can be consolidated & communicated to regional partners, e.g. Content & MarComms LT.

REGIONAL MARKETING HUB

• Strong APAC IQ/EQ, ability to distill the complexities of the region ex-APAC.
• Full knowledge of the global content slate & key business initiatives.
• Holistic purview on APAC market strategies, nuances, and ambitions for new/ongoing slate initiatives alongside broader business initiatives.
• Strong understanding of non-single-title project execution in region, which can be consolidated & communicated to regional partners / LT.
• Lead, distill, and socialize project inspiration, performance, and learnings.

REGIONAL CENTREPOINT FOR BRAND, ADS, GAMING & PRODUCT MARKETING

• Regional point person for centralized Brand initiative input & comms.
• Regional leadership of Product Mktg comms & partnership with Ads team.
• Proactive approach in Gaming oversight for the region.
• Pan-APAC Marketing lead for live programming initiatives.
• Pan-APAC Marketing lead for global initiatives (e.g. TUDUM, Geeked Week).

TITLE & CAMPAIGN ANALYSIS

• Through long-lead planning, proactively identify titles for APAC import and socialise title-specific detail to best equip teams for decision-making and budget allocation.
• Lead, distill and socialise import campaign performance and learnings.

WORKFLOW OPTIMISATION

• Seek innovation opportunities in the way that we work cross-functionally on import campaigns by identifying new workflows to bring optimisations and efficiencies.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

As a Manager, Product Operations you will play a pivotal role in bridging the gap between our customers, commercial and product teams. You will directly contribute to the direction of Airwallex’s product strategy, proposition and operational functions that will scale our Product organization. This role can be based in our Singapore, Hong Kong, Me offices.

What you will do:

• Drive product-market fit across Airwallex’s entire product suite globally by working closely across product, sales, marketing and strategy teams
• Taking a hands-on approach, build a deep understanding of our customers, market, competitors with commercial and product feedback loops to shape an effective product and commercial strategy
• Build out the operational processes necessary for the wider product organization and cross-functional teams to execute on our strategy at quality, speed and scale through our intense global expansion and growth phase
• Deliver thoroughly researched key recommendations and well-structured updates to senior stakeholders including the CEO, SVP of Product, and wider product and commercial leaders

What you will bring:

• 6+ years of experience in Product, Strategy and/or Operations
• 4+ years experience with top-tier strategy/management consulting firms
• Experience conceptualizing and executing on go-to-market strategies
• Bachelor’s degree or higher, with demonstrated academic achievement
• Self-starter that can identify and prioritize opportunities to focus on - You are willing to roll up sleeves and go deep into the assigned problem
• Track record of collaborating across teams – You can effectively partner with sales, operations, design, marketing, product and data analytics
• Strong written and spoken communication skills - you’re able to articulate complex concepts in a simple way
• Strong analytical and first principles-led problem solving skills
• Technology, financial services and experience in a hyper-growth environment is good to have

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the Team

A career within Workforce Transformation services is an opportunity to help our clients on their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital and create sustainable value.

About the Role

As a Senior Manager, you’ll lead a team of problem solvers, helping to solve complex business issues from strategy to execution. You will be responsible for growing and adding value to your client portfolio through projects in the field of HR Transformation, Change Management, Leadership, Culture, Organisation Design, Workforce Transformation and People Analytics.

PwC Professional skills and responsibilities for this management level include but are not limited to:

• Defining, structuring and implementing improvements to the operation of the HR function, based on business objectives and strategic imperatives of the client organisation including goals, vision, mission, and operational plans
• Maximising organisational and HR performance and establish a culture focused on optimising business value
• Leading and delivering client engagements and collaborate with senior stakeholders and executives, their team and our internal cross line of service and capabilities teams to determine and lead new opportunities
• Managing teams to ensure on time, on budget delivery and achievement of outcomes
• Defining and developing strategies, roadmaps deliver projects which help address our clients’ evolving needs along the dimensions of insight, efficiency and effectiveness, and control
• Maintaining continuous communication with key stakeholders in support of the people strategy, and plan and solicit feedbacks, to uplift the programs and capabilities
• Driving the sales cycle and help with practice development and eminence building
• Supporting development of junior consultants by actively guiding them
• Demonstrating strong technical and relationship management skills with senior stakeholders
• Being abreast of best practices and frameworks, to sustain a best-in-class and highly innovative program

About you

• Demonstrates problem solving skills and the ability to work in complex and dynamic environments, including senior stakeholders
• Demonstrate project leadership experience handling multiple projects simultaneously
• Minimum 7 years of relevant experience within the human capital domain
• Excellent verbal and written communication skills
• Experience managing, coaching and mentoring junior team members
• Ability to build and sustain client relationships
• Collaboration and participation within a highly diverse and inclusive team
• Ability to work independently and lead projects or large streams of work
• Good subject matter knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design
• Ability to multitask and prioritise workload with good working knowledge of Microsoft Office suite

1. Legal and Compliance Support

• Assist and support the Compliance & Legal Team in reviewing and interpreting laws, regulations, and internal policies, particularly those related to civil, commercial, and banking laws.
• Conduct reviews and analysis of legal documents, contracts, agreements, and other legal forms to identify risks and ensure compliance with regulations.
• Prepare and maintain accurate legal records, reports, and documentation in a systematic manner.
• Monitor, track, and research changes in relevant laws, regulations, and guidelines from regulatory authorities (e.g., MAS, financial industry bodies) to ensure the bank’s compliance.
• Assist in reviewing and responding to requests for legal input regarding laws and guidelines from other departments or regulatory bodies.

2. Risk Assessment and Advisory

• Support the team in analyzing compliance risks related to business operations and relationships with external stakeholders.
• Assist in drafting recommendations for the management team to ensure adherence to legal and regulatory standards.
• Evaluate legal and compliance risks in contracts, business agreements, and projects to protect the bank’s interests.

3. Follow-Up and Task Management

• Track, follow up, and coordinate on compliance and legal tasks assigned by the Head of Compliance & Legal.
• Ensure timely completion of tasks related to audits, regulatory reporting, and internal compliance reviews.
• Coordinate and liaise with internal teams and relevant regulatory authorities to gather required legal information and documentation.

4. Process Innovation and Development

• Contribute ideas and assist in developing innovative workflows or tools to improve the efficiency of the Compliance & Legal team.
• Support process improvements to ensure accuracy, timeliness, and compliance with evolving legal and regulatory requirements.

5. Ad-Hoc Duties

• Assist and perform other tasks as assigned by the Head of Compliance & Legal Team, including legal research, preparation of compliance checklists, and participation in special projects.
• Assist to follow up and review requests from regulatory bodies, internal departments, and external partners for legal and compliance-related matters.

Requirements

• Bachelor’s degree in Law (LL.B.) from a reputable university, with specialization in civil, commercial, or banking law preferred.
• Minimum of 3 years’ experience in compliance, legal, or regulatory roles, preferably in a banking environment or law firm.
• Experience handling regulatory matters, including tracking legal updates and responding to external requests on an ongoing basis.
• Proficient in legal research, drafting, and reviewing documents.
• Familiarity with MAS regulations, local compliance and relevant laws and practices.
• Strong proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for document preparation and reporting.
• Strong organizational and time management skills to handle multiple tasks and deadlines effectively.
• Good interpersonal and communication skills to collaborate with internal teams and external regulatory authorities.
• Must be proactive, hands-on, and detail-oriented in task execution, with opportunities to gain practical experience in legal compliance and regulatory support.
• An innovative mindset with a focus on improving processes and workflows within the team.

We’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.

Key Responsibilities:

• Act as the single point of contact (SPOC) for all service delivery matters, including meetings, timelines, and service performance.
• Manage end-to-end service delivery by coordinating with cross-functional teams (Infrastructure, Security, and others) to ensure timely and efficient implementation.
• Oversee critical tasks, including system designs, change requests, equipment procurement, and documentation updates.
• Ensure compliance with government cybersecurity standards and manage risks by identifying issues and proposing mitigation measures.
• Lead monthly service reviews, progress updates, and ensure proper inventory and documentation of all hardware/software.
• Collaborate with vendors, internal teams, and public agencies to troubleshoot and resolve issues efficiently.

Candidate Requirements:

• 5+ years of experience in ICT service delivery, preferably in government or public sector environments.
• Hands-on experience with cloud solutions (e.g., AWS, Azure, GCP) and network infrastructure.
• Proven ability to manage large-scale ICT services and multi-stakeholder environments.
• Strong leadership, communication, and stakeholder management skills.
• Familiarity with service management processes and tools (e.g., JIRA, ITSM platforms).

1. Develop and implement an effective compliance program to identify, evaluate and manage compliance risks in business activities and statutory limits. This involves understanding the regulatory landscape, conducting thorough risk assessments, and implementing robust monitoring and reporting mechanisms.
2. Providing guidance to Management regarding adherence to laws and regulations, as well as keeping them updated on any new regulations that may arise. It involves ensuring that the organization operates within the legal framework set by authorities and stays informed about any changes in regulations.
3. Stay abreast of changes in laws, regulations, and industry best practices to align with the most current industry standards and regulations.
4. Educating and training employees on regulations and industry standards.
5. Monitor and test compliance effectiveness by performing compliance testing includes actively checking and assessing whether the established compliance measures are working effectively to ensure that the organization is meeting its legal and regulatory obligations.
6. Work with other departments to ensure compliance with regulations.
7. Prepare and update compliance regulatory report for submission to Head Office/ Internal Management on periodic basis.
8. Perform data protection duties as a Personal Data Protection Officer safeguarding and managing personal data in compliance with data protection regulations.
9. Perform Anti-Money Laundering (AML)/ Countering the Financing of Terrorism (CFT) compliance within the Branch as follows:

• Investigate, process and maintain a log of suspicious transactions reporting and ensuring speedy and appropriate actions to any matter in which money laundering or terrorist financing is suspected.
• Advising and training Management and staff on development and implement internal policies, procedures and controls on AML/CFT.
• Carry out, or oversee the carrying out of, ongoing monitoring of business relations and sample review of accounts for compliance with the MAS 626 Notice and Guidelines.
• Review KYC Form and source of funds declaration.
• Review compliance policies and procedures to ensure compliance with MAS Notices.

Qualifications:

1. Bachelor's degree in law, business, or a related field.
2. 5+ years of experience in compliance management.
3. Strong understanding of applicable laws, regulations, and industry best practices.
4. Excellent analytical and problem-solving skills.
5. Strong communication and interpersonal skills.
6. Ability to work independently and as part of a team.
7. Strong organizational and time management skills.
8. Experience in developing and delivering compliance training.
9. Ability to speak Thai will be an added advantage

• Lead a team and manage outsourced services to ensure quality work and routine maintenance.
• Perform regular inspections for cleanliness, safety, and operational readiness and follow up on rectifications and recommend improvements.
• Handle budget planning, manage reports, review contracts, evaluate vendor performance, and oversee quotations/tenders for maintenance and repairs.
• Ensure compliance with regulations, conduct fire evacuation drills, and maintain fire protection systems.
• Coordinate with authorities, secure licenses, maintain records, and attend to additional duties assigned by management.

Requirements:

• Degree in Building Management or equivalent
• At least 4 years of working experience in handling Commercial Buildings.
• Possess strong leadership abilities with excellent interpersonal and communication skills.
• Positive, customer-service-oriented attitude.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong team leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Job Summary

· Responsible for overseeing financial operations, administrative functions, and human resource management to ensure the organization runs efficiently and complies with legal and regulatory requirements. This role combines strategic and operational tasks to support organizational growth and sustainability.

Job Description

· Develop, implement, and monitor financial policies, procedures, and controls.

· Preparation and manage forecast, strategic planning, internal reporting and financial reports.

· Oversee accounts payable, receivables, payroll and general ledger processes.

· Ensure timely and accurate financial reporting to stakeholders and regulatory bodies (including GST return)

· Conduct financial analysis to support decision-making and strategic planning.

· Treasury and cash-flow management.

· Liaise with external auditors, tax authorities, tax consultants, and financial institutions.

· Manage and organize for the fiscal year-end closing (including Taiwan branch)

· Manage organizational compliance with statutory and legal obligations.

· Maintain and update administrative policies and procedures to improve operational efficiency.

· Manage employee records and ensure compliance with labor laws and regulations.

· Develop and implement HR policies and procedures.

· Oversee employee relations, performance appraisal, and professional development programs.

· Address grievances, mediate conflicts, and foster a positive work environment.

· Plan and execute payroll and benefits administration.

· Provide insights and recommendations to management on financial and HR matters.

· Analyze risks and develop mitigation strategies for financial and administrative operations.

· Ensure compliance with financial, legal and labor regulations.

· Develop and monitor internal control systems to minimize risks.

· Maintain data security and confidentiality across financial and HR records.

· Collaborate with the Branch Manager and report directly to the Regional CFO.

· Perform any additional tasks or responsibilities assigned by management or superior.

Qualifications and Requirements

· Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

· Over 3 years of professional experience in finance, administration, and HR management within a multinational company.

· Fundamental accounting knowledge and experience in consolidating accounts for foreign branches.

· Strong knowledge of financial management principles, HR laws and best practices.

· Proficiency in accounting software (M365 Business Central), HR systems, and MS Office Suite.

· Excellent organizational, analytical, and problem-solving skills.

· Effective communication and leadership abilities.

· Capable of working both collaboratively within a team and independently.

· Strategic thinking and decision-making.

· Strong interpersonal and negotiation skills.

· High attention to detail and accuracy.

· Ability to manage multiple tasks and prioritize effectively.

· Adaptability and resilience in a dynamic work environment.

Summary

The HR & Admin Manager is responsible for overseeing and managing all aspects of the human resources function within an organization. This includes developing and implementing HR policies and procedures, managing employee relations, recruiting, and onboarding, performance management, training and development, compensation and benefits administration, and ensuring compliance with relevant labor laws and regulations. The HR & Admin Manager plays a crucial role in fostering a positive and productive work environment and supporting the organization's overall goals and objectives.

Job Duties

Human Resource

• Lead the recruitment and selection process, including sourcing candidates, conducting interviews, and making informed hiring decisions for normal or overseas hiring and BPO (*placement of staff at client location) recruitment.
• Oversee seamless onboarding and offboarding processes for employees, ensuring compliance with company policies and fostering a smooth transition.
• Develop and implement HR policies and procedures aligned with organizational objectives and goals.
• Identify, design, and execute training and development programs aimed at enhancing employee competencies and effectiveness.
• Manage compensation and benefits administration, encompassing salary reviews, bonus programs, employee benefits packages, and payroll processing.
• Offer guidance and support to managers and employees on various HR-related matters, including performance management, employee relations, and disciplinary actions.
• Address employee grievances and facilitate conflict resolution to cultivate a positive work environment.
• Maintain accurate employee records and HR information systems, ensuring utmost data confidentiality and integrity.
• Efficiently manage various forms of correspondence, including emails, letters, packages, and phone calls.
• Monitor office supplies inventory and replenish as needed to prevent disruptions in standard front office operations.
• Coordinate and schedule meeting rooms as per requests from different parties.
• Liasing with external client with regards to BPO (e.g. customer service for staff replacement)
• Task to explore set-up for a branch office in other countries (e.g., office location, registration, administrative process).
• Other tasks that may be assigned by supervisor or director.

Qualifications & Skills

• Bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Demonstrated track record in HR management roles, with a minimum of 3 years of experience.
• Familiarity with MOM regulations and thorough understanding of the Employment Act and industry best practices is essential.
• Experience with labor laws in Malaysia, Philippines, or Indonesia is considered advantageous.
• Capable of working autonomously or collaboratively within a team environment, adept at managing multiple priorities and meeting deadlines.
• Excellent interpersonal and communication abilities are a must.
• Strong problem-solving and decision-making capabilities.
• Proficiency in MS Office Suite is required.
• Position open to Singaporean applicants.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Description

• Monitor Contractors' safety performance and participate actively in site safety management in highlighting to the relevant parties on immediate actions to be taken
• Follow up on all safety matters related to Design for Safety (DfS), WSH etc
• Conduct safety inspections including taking photos of unsafe acts and conditions and bringing to main contractor's attention
• Issue and closely follow up on field observation notices including safety non-conformances notices and respond to site incident(s) in ensuring contractors' carry out emergency response as required
• Conduct roving safety inspections, emergency & incident response and facts finding
• Provide daily safety inspection report to OIC
• lead and conduct monthly safety inspection of the Site and submit the report to Superintending Officer
• Organize and participate in regular Safety Site Walk and Inspection with client and stakeholders
• Submit monthly reports on safety indicators & trending analysis on monthly safety performance
• Report any accident/incident/near miss on site to the OIC and provide all necessary detailed information
• Conduct Inspections for precast elements

Requirements

• Certificate in Workplace Safety and Health Management in Construction Industry Course (bizSAFE Level 2) or equivalent
• Registered as Workplace Safety and Health Officer with MOM and have been practicing as WSHO for at least 3 years
• Be conversant with Statutory codes and requirements for safety and health
• Min 5 years of WSH Experience in deep excavation works , preferably 5 years with developer/main contractor
• Min 3 Years of experience in managing a team of site safety personnel
• Possess a Degree in Engineering, Workplace safety & health disciplines or related qualifications
• Certificate in DfS appreciation Course and lifting operations course

Job Responsibilities:

• Develop and implement performance improvement strategies for Account Managers.
• Act as the lead consultant to create customer-focused service offerings.
• Support the Director, Relationship Sales in crafting customer strategies to secure new and incremental business within SMEs and key account portfolios.
• Conduct regular joint visits/calls with sales team member to monitor skill development and identify further training needs.
• Adhere to regional profit margins and discount guidelines.
• Manage a rigorous follow-up process to build relationships with board level directors and senior decision-makers.
• Ensure the country sales strategy is integrated into all major targets set for the sales force.
• Oversee Account Managers use of the pipeline forecast to ensure timely negotiation of business from new and existing customers.
• Ensure comprehensive understanding and implementation of the Global Sales Policy across all sales territories, achieving regional objectives for sales force effectiveness and efficiency.
• Ensure effective servicing of all DHL customers by the sales force, identifying and initiating up-selling and cross-selling opportunities.
• Foster a high-performance culture within the department.
• Plan, organize and direct an efficient and effective department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Conduct performance appraisals, define training & development plans for all sales team members and ensuring targets are achieved through regular skill assessment.
• Manage the allocation of resources and staff commitment to achieve Global, Regional and Country objectives and targets.

Job Requirements:

• Minimum 5 years experience in sales and marketing, preferably in the transportation or service industry.
• Experience of building a sales team.
• Experience of business consulting and project management techniques.
• Possess excellent communication skills.
• Preferably Degree in Business or equivalent.

Leadership: Provide strong leadership and direction to the restaurant staff, fostering a positive and cohesive team environment.

Operations: Manage and supervise daily operations and events such as dining room management, inventory control, and equipment maintenance. Assume responsibility and collaborate closely with the kitchen team as required.

Financial Management: Develop and manage budgets, control costs, and maximize profitability while ensuring top-notch quality.

Customer Service: Ensure a high level of customer satisfaction through excellent service, addressing customer feedback, and resolving any issues promptly.

Menu and Marketing: Collaborate with our culinary team to create and update menus. Contribute to marketing strategies to attract and retain customers.

Recruitment:

Recruit individuals who not only have the right skills but also fit well with the team culture and values.

Ensure that new hires are integrated smoothly into the team.

Staff Training and Development: Coach, mentor, and provide ongoing training to enhance the skills and performance of our staff.

Vendor and Supplier Relations: Maintain strong relationships with suppliers to ensure the highest quality of ingredients and products at competitive prices.

Quality Control: Uphold our standards for food quality, presentation, and service.

Health and Safety: Ensure strict compliance with health and safety regulations, including food safety practices and staff training.

Problem-Solving: Handle unexpected issues and challenges that may arise within the restaurant.

Role

Be a part of the Corporate Secretarial team leaders who work closely with and assist the Head of Department (“HOD”) to independently provide Corporate Secretarial services to clients. The incumbent will also contribute to the development and implementation of the Corporate Secretarial strategies as well as management of the Corporate Secretarial team, facilitation, and activities with the Company.

Job scope

• Handle full spectrum of corporate secretarial duties including acting as named secretary for a portfolio of clients, company incorporations, preparation, and review of directors’/ shareholders’ resolutions, liaising with Registered Agent for incorporation of offshore companies, etc.
• Attend board meeting of clients, writing of minutes, etc
• Ensure compliance with statutory and regulatory requirements including meeting deadlines
• Onboard new clients in accordance with policies and procedures
• Organise and co-ordinate board meetings and preparation of board papers for clients
• Strong attention to detail with the ability to work efficiently and accurately as well as the ability to follow up on pending items in a timely manner
• Liaise with external parties such as other corporate secretarial service providers, notary offices, etc including with cross-department colleagues
• Lead and manage a team of corporate secretarial assistants
• Involve in staff recruitment, mentoring, and development activities
• Groom, coach, and train team members to enable them to carry out their roles effectively and efficiently
• To identify and highlight potential risks to HOD and recommend/take appropriate actions

Requirements:

• ICSA qualified Chartered Secretary or equivalent related qualification with at least 5 years of relevant and related working experience. Prior work experience in a corporate service provider and understanding of Trusts will be advantageous
• Experience in public unlisted entities and non-profit organisations will be a plus
• Good knowledge of relevant provisions of the Singapore Companies Act and Practices, AML/CFT requirements of registered filing agents, ACRA Bizfile and e-stamping
• Proficient in MS Office Skills and familiar with Corporate Secretarial software such as Viewpoint is an advantage
• Possess excellent communication and interpersonal skills and the ability to work effectively in a team
• Ability to build team rapport with a willingness in sharing knowledge
• Ability to work independently, multi-task, and meticulous

We regret to inform that only shortlisted candidates will be notified.

The Company

Our client, in the Technology consulting industry, is seeking an experienced HR Manager with a specialization in Technology sector, to oversee all aspects of human resources practices and processes.

The Role
The ideal candidate for this role should possess a high level of expertise in HR, will exhibit strong decision-making skills along with a deep understanding of hiring within a technology-driven environment and responsibilities include:

• Supervise the HR department in overseeing all encompassing HR functions

• Initiate enhancements to HR operations and infrastructure, ensuring precision, adherence to regulations, and productivity

• Evaluate and enforce required modifications to the payroll system, such as system transition

• Examine and refresh company policies and employee guidelines to ensure they are up-to-date and follow labor laws and industry standards

• Collaborate with pertinent stakeholders to manage pay packages for newcomers or internal transferees

• Manage payroll operations to ensure on-time and accurate salary disbursement

• Oversee the handling of HR-related documents including employment agreements, role modifications, and contract terminations

• Handle conflict management, disciplinary actions, and complaint procedures

• Work closely with leaders to implement effective strategies for employee retention

• Plan, organise, and conduct company-wide events aiming towards a positive, cohesive work environment

• Head the yearly performance evaluation practice

• Coordinate with insurance providers or brokers to manage the purchase and renewal of group general and medical insurance

• Investigate trends in salaries and rewards to ensure a competitive and fair system

• Summarize and verify regional payroll data

• Act as the point of contact for any additional miscellaneous projects as needed.

Your Profile

You should have a degree in HR or Business or any related discipline, relevant HR certifications such as IHRP will be advantageous. You bring along 7 years’ experience in a similar capacity. You are people-oriented, and results driven, possess the competency to build and manage interpersonal relationships at all levels, have an in depth knowledge of the labour law and HR best practices.

Apply Today

Please send your resume, in WORD format only and quote reference number SK13072021, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Susan Koh EA Registration no.: R1107882

Job Description:

Internal Engagement and Problem Sourcing

• Actively communicate with Prudential's LBUs to source problem statements and ideas for the AI product incubation process
• Schedule and support leads in regular engagements e.g. workshops, meetings, and brainstorming sessions with LBU teams to identify potential AI solutions.
• Coordinate with key internal stakeholders e.g. Prudential comms, to promote and manage the relationships and support AI Lab success
• Promote the AI Lab's capabilities and success stories internally to drive engagement and participation.

Product Management

• To support the development and delivery of AI Lab Use Cases as approved by AI Lab Sterring Committee and in accordance with the schedules set in product calendar. This includes all stages within the process ranging from insights into customers / distributors / competitors, product ideas generation, feasibility evaluation and conversion of idea into product design, ensure competitiveness in product pricing, product launch, post-launch review/ monitoring and recommendation for potential enhancements.
• Collaborate with team members, internal/ external stakeholders to ensure timely and accurate delivery and execution of product implementation including product marketing/ customers’ materials, system requirements, product approval materials, User Acceptance Testing etc.
• To support the conduct of market intelligent study via regular structured product focus group to meet up with distributors, market watch and monitoring of new product launches by competitors for analysis to generate ideas and collect feedback for insurance products.
• To support on projects relating to changes due to new regulatory/PCA requirements and new systems, which include coordination with other project stakeholders such as IT, Operations, Distribution, Actuarial and Compliance.
• Organization and preparation of Product Steering Committee meetings for life insurance products.
• To support the delivery of department specific reporting and updates such as QBPR updates, PCA Product Approval Condition Monitoring, FATCA Reporting, Board Paper and PIDM Reporting.
• To support the delivery of risk management reporting such as incident reporting, risk and control self-assessment (RCSA) and any other risk reporting
• Provide on-going product support in all matters related to products including campaigns.
• Collaborate with the team members to provide timely and accurate delivery and response to product queries from internal and external stakeholders.
• Coaching and guidance to supporting executives and interns.

Reporting and Collaboration

• Report directly to the AI Lab Program Head, providing regular updates
• Collaborate closely with the AI Lab's technical and program management teams to align with AI Lab’s overall objectives
• Contribute to the development and implementation of the AI Lab's strategic roadmap

Who we are looking for:

• Bachelor's or Master's degree in Business, Marketing, Communications, or a related field
• Proven experience (3+ years) in partnership management, business development, or ecosystem engagement
• Network within the AI and innovation ecosystem, including startups, academia, and government agencies
• Excellent communication and presentation skills, with the ability to engage diverse stakeholders
• Familiarity with AI technologies and their applications in the insurance industry
• Passion for innovation and a drive to position Prudential at the forefront of AI in the insurance industry

Key Responsibilities

• You have the ownership, responsibility, and leading a team to drive the performance of assigned Strategic Client’s.

• Work together with Head of Strategic Account Team and Trade Team, to develop strategies and growth plans.

• Preparation of key business quotations, bid submission and daily business coordination across Fareast agencies.

• Recommend service enhancements and/or service deficiencies to enhance service capabilities.

• Work with relevant internal stakeholders to upkeep service line agreements with clients.

• Actively using Microsoft power bi tools or/an analytical tool to monitor performances and business expectations.

• Prepare and present business propositions.

• Participate in follow-up meetings on business commitment and quarterly review with Regional Strategic clients.

• Preparing, maintaining and distribution of service contracts and FMC Filing (USA trade).

• Achieve volume fulfillment targets set by management.

Who We Are Looking For

• Minimum Degree qualified, preferably in the field of Maritime or Logistic and Supply Chain.

• Minimum 3 years’ experience in client management for transportation industry.

• Microsoft Office (Word, Excel, Outlook, Power Points and Power BI).

• Ability to multitask and prioritize tasks that are more critical.

• Strong verbal and written communication skills.

• Ability to work under stress and tight timelines.

• Meticulous and detail oriented.

• Believer in teamwork.

Tax Team

The Tax team supports organisations at every stage of the lifecycle – from structuring business tax effectively and managing any employment tax issues to transactional tax obligations and compliance. The team helps businesses develop strategies that help businesses understand and manage tax liabilities and risk in a transparent and ethical way.

The friendly and supportive tax team works collaboratively across various four main specialties – corporate tax, goods and services tax (GST), transfer pricing, and employer solutions and private clients. The team openly communicates at all levels, giving the support and guidance to develop as individuals and use their voice to shape the future of the team.

Responsibilities:

• Manage a portfolio of corporate tax compliance clients
• Work on tax advisory engagements
• Provide clear updates to the leaders in the team
• Review and improve the process
• Identify tax planning opportunities
• Provide technical training, and
• Mentor and manage junior tax staff including Associates and Senior Associates

Qualifications and requirements:

• Preferably possess any recognised degree in any discipline or equivalent qualification in accounting and/or relevant Professional Qualification
• At least 3 years of relevant corporate tax working experience
• Attained / Attaining Singapore Chartered Tax Professionals (SCTP) Level 2 Corporate Tax accreditation would be an added advantage
• Leading a team and have strong understanding of corporate tax issues
• Strong leadership, communication, and interpersonal skills with a commitment to understand client requirements
• Good writing and communication skills with good knowledge on Microsoft office

E-Commerce Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled E-Commerce Manager based in Singapore. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As an E-Commerce Manager, you will oversee the end-to-end management of our e-commerce platforms, develop strategies to drive sales, and optimize the customer journey. You will play a critical role in achieving revenue growth, ensuring seamless operations, and maintaining a strong brand presence online.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a E-Commerce Manager whose responsibilities include, but are not limited to:

1. E-Commerce Strategy and Management

• Develop and execute a robust e-commerce strategy to drive online sales, growth, and profitability.
• Manage the end-to-end e-commerce operations, ensuring a smooth and engaging online customer journey.
• Oversee all e-commerce platforms, including product listings, pricing, promotions, and website performance.
• Identify emerging market trends and implement innovative strategies to maintain a competitive edge.

2. Digital Marketing Integration

• Collaborate with the marketing team to plan and implement SEO, SEM, email campaigns, and social media strategies to drive traffic and conversions.
• Optimize campaigns to maximize ROI and improve the effectiveness of marketing initiatives.
• Leverage data to understand customer behavior and design targeted campaigns that enhance engagement and retention.

3. Customer Experience Optimization

• Enhance the digital shopping experience by refining navigation, search functionality, and checkout processes.
• Ensure the e-commerce platform is optimized for mobile and multi-device usage.
• Develop and implement customer service protocols to resolve inquiries and enhance satisfaction.

4. Operations, Logistics, and Inventory Management

• Coordinate with supply chain teams to ensure efficient inventory management and timely order fulfillment.
• Monitor inventory levels and implement demand forecasting to minimize overstock or shortages.
• Streamline order processing and delivery systems to improve operational efficiency.

5. Performance Tracking and Analytics

• Track key performance indicators (KPIs) such as website traffic, conversion rates, cart abandonment, and customer lifetime value.
• Use analytics tools (e.g., Google Analytics, Power BI) to generate actionable insights.
• Report regularly on e-commerce performance and recommend data-driven improvements.

6. Platform Management and Development

• Work with web development teams to ensure the platform is functional, up-to-date, and visually appealing.
• Implement new technologies and features to improve user experience and streamline backend operations.
• Troubleshoot and resolve technical issues promptly.

7. Team Leadership and Collaboration

• Build and lead a high-performing e-commerce team, fostering a culture of innovation and accountability.
• Partner with cross-functional teams, including IT, marketing, logistics, and customer service, to align on goals and priorities.
• Train and mentor team members to ensure professional growth and alignment with business objectives.

8. Vendor and Third-Party Management

• Manage relationships with third-party marketplaces (e.g., Amazon, Lazada, Shopee) and external vendors.
• Negotiate favorable terms and ensure compliance with contracts to maximize profitability.
• Monitor third-party performance and ensure alignment with brand standards.

9. Compliance and Risk Management

• Ensure all e-commerce activities comply with legal regulations, including data protection and payment security standards.
• Mitigate risks related to online transactions and customer data through regular audits and
• updates.

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related fields.
• 5+ years of experience in e-commerce management, digital marketing, or a related role.
• Proven success in developing and executing e-commerce strategies that drive sales growth.
• Hands-on experience with e-commerce platforms like Shopify, Magento, WooCommerce, or BigCommerce.

Technical Skills

• Proficiency in analytics tools (e.g., Google Analytics, Tableau, Power BI) to track and interpret key metrics.
• Advanced knowledge of SEO, SEM, PPC, email marketing, and social media advertising.
• Familiarity with payment gateways, security protocols, and compliance standards.
• Strong understanding of UX/UI principles, web development basics, and mobile optimization.

Soft Skills

• Exceptional leadership and team-building abilities to motivate and guide a diverse team.
• Strong analytical and strategic thinking to identify opportunities and solve complex problems.
• Excellent communication and interpersonal skills to collaborate across departments and with external partners.
• High adaptability and resilience in a fast-paced, dynamic environment.

Additional Requirements

• Experience with international e-commerce operations is a plus.
• Familiarity with emerging trends, such as AI-driven personalization and voice commerce.
• Willingness to travel for events, conferences, or vendor meetings as necessary.

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose:

The Hospitality Multi Manager leads and drives all aspects of all Coach Singapore F&B business including customer service, ensuring efficient operations, sales, team development, business development and F&B compliance.

The successful individual will leverage their proficiency in Retail Management to…

Compliance & Permits & Opearations Management

• Partnering closely with relevant stake holders to ensure that all legal, health, and safety requirements for outlets and team are met
• Working with relevant takeholders to secure necessary licenses and permits for operation.
• Oversee inventory levels for food, beverages and supplies, ensuring stock levels are maintained without overstocking and wastage
• Monitor and control operational costs, including manpower, food and beverage costs, and utilities, to meet financial targets and profitability goals
• Ensuring we maintain high standards of food quality, cleanliness, and customer service across all outlets.
• Regularly audit operations to ensure compliance with SOPs.

Leadership Effectiveness

• Develop team to deliver outstanding customer experiences across the district
• Manage with integrity, honesty, fairness, and knowledge, promoting the culture, values, and vision of Coach
• Plan, identify, communicate, and delegate key responsibilities and practices to Coach SIC to ensure smooth flow of operations
• Create retention and succession plan strategy for the district
• Act as a brand ambassador; actively promote the Coach Brand in the market place

Strategic Focus

• Communicate vision, strategy and clear directions to team
• Create innovative strategies to achieve both short and long-term goals
• Work with Brand Director and cross-functional partners to establish objectives that support the visions
• Stay current with market competition, industry and monitor customer feedback through surveys, social media, and direct interaction, and take actionable steps to continuously improve service quality.

Business Development

• Demonstrate a strong understanding of business acumen and analytical skills; strategically forecast, plan and budget to the needs of the business
• Collaborate with business partners (Visual, Merchandising, Planning, HR, LP, Finance, Retail Operations, etc.) to ensure strategies are aligned with overall business objectives

The accomplished individual will possess…

• 5 plus years management experience in a retail F&B environment
• Bachelor’s degree preferred
• Proven ability to create strategies and deliver results
• The ability to effectively communicate and collaborate with Coach Senior Leadership team
• Pro-active problem solver – ability to assess an issue and develop action steps for resolution
• The ability to think broadly, consider all perspectives on issues, and reach logical conclusions that best serve Coach as a whole
• Track record of attracting exceptional Talent to an organization

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.