We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies. Be part of a team that is driven, values excellence, and balances efficiency with effectiveness. You will be expected to independently engage agencies to drive adoption and a successful use of our product.
Scope of Work
● Understanding in-depth how to use / configure / work with our product
● Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product
● Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers
● Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion
● Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably
● Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs
● Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy
Requirements :
● Minimum of 5 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.
● Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities
● Confident in engaging and cultivating relationships with clients to drive adoption and customer success
● Proficient in English (verbal & written); excellent communication and interpersonal skills
● Bias for action; willingness to learn quickly, adapt, and proactively solve problems
● Ability to thrive in an a high-pace and ambiguous / agile environment
● Experience in engagement management for public service products will be a plus
● Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus
● Experience in digital marketing, events planning will be a plus
● Experience in copywriting and graphics design will be a plus