• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

• Be actively involved in understanding the job customers' financial needs as well as providing them with timely information, advice and recommendations to fit their banking requirements
• Secure sales and cross-sell our wide range of consumer banking and investment products which includes, but not limited to insurance, structured deposits, and unit trusts
• Deepen relationships with new and existing customers
• Apply diligence and integrity to ensure proper advisory procedures and meticulous documentation in compliance with the Bank's internal policies, business processes, and regulatory requirements
• Utilise a combination of the Bank's branch network, tele-consulting and referrals to meet and exceed individual sales targets

Skills and Experience

• Able to thrive in a fast-paced environment with a passion to excel in a career in the wealth management industry
• Resourceful and able to work with minimal supervision
• Flexibility with extended working hours
• Strong interpersonal and communication skills combined with drive and initiative
• Fresh graduates are welcome to apply

Education

• Minimum a recognized degree/diploma in a relevant field

JOB DESCRIPTION

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

JOB DESCRIPTION

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

BUSINESS MANAGEMENT

· To plan the required measures in order to reach targets.

· To analyze and review management indicators and costs in order to improve them.

· To ensure a good level of customer service in the team.

· To continuously monitor sales and customer service.

· To optimize resources and try to minimize expenses

GYMNASTICS CURRICULUM (PREFERABLY)

· Experienced in Gymnastics Coaching for children (aged 18 months old to 12 years old) and able to lead a class of 10-20 children at one time

· Able to understand Gymnastics Curriculum for different levels

· Mentor and Guide trainee/ junior coaches

PEOPLE MANAGEMENT

· To act as a role model for the management of the team.

· To communicate actively with the team, according to requirements.

· To ensure the development of the team towards a high level of knowledge and performance.

· To detect the potential of each employee and ensure their development.

· To ensure the optimal management of personnel administration duties.

· To lead the team and correctly and actively manage potential conflict.

· To ensure compliance with the regulations and the legislation.

· To be responsible for the health and safety of the team.

ATTITUDE

· Communicates well and is persuasive.

· Shows initiative and decision-making/problem-solving ability.

· Leads by example and is capable of motivating the team.

· Acts quickly and is multi-disciplinary.

· Is tenacious and can deal with stress.

· Is enthusiastic, friendly, cordial, and polite.

· Ability to listen.

· Prioritisation – optimal use of time.

· Self-motivating and self-critical.

SKILLS

· Leadership qualities – mobilizes and motivates the team.

· Organisation, Management, and Planning.

· Able to analyze and offer solutions.

· Communicative and persuasive.

· Customer and image-oriented.

· Ability to adapt – energy and speed.

JOB DESCRIPTION

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Responsibilities

• Plan, lead and monitor progress against the project plan
• Manages day-to-day operational aspects of projects
• Manpower planning, construction progress monitoring, preparation of master schedule.
• Liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities’ compliances issues to avoid discrepancies.
• Oversee recruitment of manpower.
• Perform cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects.
• Procurement of raw material and oversee payments.
• To perform any other ah-hoc duties as and when assigned.

Requirements:

- Minimum degree or equivalent

- Minimum 2 years working experience

- Capable of multi tasking projects

- Strong problem-solving, communication, and interpersonal skills

- Excellent organizational and time management abilities

- Proficiency in English

Responsible for the implementation of the strategic direction for Cleaning Operations on site, building the operating model including enhanced clean regimes, recruiting and engaging the cleaning team all with a focus on enhancing client experience.

Supervise and manage the cleaning team. Manage the time and attendance system, verify data and time sheet. Delivery of some of the training programs. Monitor of work performance and welfare matters.

Interested, pls email resume

Thank you.

JOB DESCRIPTION:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

JOB DESCRIPTION

· Experience in managing retail outlets/convenience store

· Organize all store operations

· Able to liaise with suppliers/manage internal and external stakeholders

· Handle e-commerce duties

· Keeping records of customer feedback

· Promote in-store promotional events or displays

· Familiar with market trends to determine the need for improvement

· Display strong interpersonal skills for enhancement of customer relationships and customer satisfaction

· Possess strong leadership qualities

· Customer service oriented with a passion in retail

· Able to work on weekends and public holidays

· Able to work at night shift and split shift

MANAGER

Basic Salary: $4500 – $5000

Roles & Responsibilities

Job Description

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Recruit, train and supervise staff

Find ways to increase quality of customer service

Collaborate with the management team to improve service efficiency

Job Requirements

Knowledge of organizational effectiveness and operations management

Familiarity with business and financial principles

Ability to work under pressure and meet deadlines

Excellent communication and team management abilities.

You will be part of a team of seasoned financial professionals. As a Relationship Manager within the Wealth Banking business, you will be responsible for rendering financial advisory to UOB's mass-affluent customers. You are expected to achieve individual sales targets while ensuring accurate and timely completion of the entire sales and compliance process.

• Provide prudent financial advisory and investment solutions to meet the financial planning needs and requirements of UOB’s clients
• Develop and deepen relationships with clients who have been assigned to you
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)

Job Requirements:

• A recognised university degree
• At least 1 year of relevant financial advisory experience gained in the banking and/or financial services sectors; experienced candidates would be considered for a more senior position
• Good knowledge of wealth management & investment products
• Results-oriented, dynamic and self-driven
• Competent in engaging and managing internal and external clients
• Proven ability to exceed sales target
• Resourceful and able to work with minimal supervision

Key Responsibilities:

Team and Operations Oversight:

• Assist the Department Head in supervising a team to ensure smooth operations and achieve organisational objectives.
• Maintain an effective internal control framework.
• Ensure accurate and timely reporting, including bank reconciliation and account analysis.

Policy and Process Management:

• Evaluate and refine policies and processes for compliance and productivity improvement.
• Drive changes in finance operations to meet evolving business needs.
• Stay updated on technological advancements in Accounts Payable (AP) and Accounts Receivable (AR) systems, implementing best practices.

Investigations and Audits:

• Investigate abnormalities detected by data analytics and report findings.
• Liaise with auditors, bankers, internal divisions, and vendors on payment-related matters.

Project Management:

• Lead process simplification and standardisation initiatives.
• Participate in technology-driven projects such as Robotic Process Automation and Data Analytics.
• Contribute to the development, migration, and enhancement of financial systems.

Requirements:

• Degree in Accounting, ACCA, or equivalent.
• Minimum of 5 years of relevant commercial experience, preferably in a managerial role.
• Experience with accounting systems (e.g., SAP, Workday) and system implementation, including User Acceptance Testing (UAT).
• Strong knowledge of GST and Withholding Tax.
• Audit experience is advantageous.
• Excellent interpersonal, written, and presentation skills.
• Strong analytical, organisational, and multitasking abilities.
• Self-motivated, meticulous, and adaptable to a dynamic, fast-paced environment.

Interested candidates, please send your updated resume to [email protected]

• Perform checks on the structural, architectural and M&E materials/works to ensure that the final touch-up works are ready for inspections.
• Conduct regular inspections to ensure works are in compliance with method statements (in accordance to BCA’s Good Industry Practice)
• Monitor the performance of subcontractor workers for all trades and ensure any defects are properly rectified
• Prepare relevant QA/QC reports
• Implement QA/QC plans and ensure PPVC quality before delivery
• Ensure the functionality of the product before handing over to buyers
• Assist in preparing for QM submissions
• Assist in yearly ISO audits
• Assess, feedback on the construction process and procedures
• Execute quality control as per site specific materials and Works Quality Plan.
• Conduct relevant training for sub-con and internal staff.
• Issuance and handling of Site Memo.
• Monitor undertaken corrective and preventive actions against non-conformities.
• Arrange and liaise with BCA for CONQUAS/QM assessments.
• Recommends solutions for critical and/or frequent recurring defects to Project Team.
• Ensure all the method statement used has obtained approval from the clients and consultants.
• Follow-up all the required tests as per contract requirement.
• Attend regular site meetings – QAQC, Landscape Coordination Meeting and Client Meeting.
• Attend off-site inspection – Precast and Structural Steel Works (Malaysia and Singapore Factory)
• Follow the developer’s Quality Inspectors (QI) and Customer Service Officers (CSO) for inspection prior to unit handover to owners.
• Attend to unit owner’s defects during Defect Liability Period.
• In-charge of the handover of the common areas to management team.

Job Requirements:

• Candidate must possess at least a degree related to QA/QC knowledge
• Prior experience related to construction industry (Condominium projects etc.)
• Good knowledge of construction quality control/assurance

Our esteemed client, an established MNC, is searching for a Deputy Restaurant Manager/Restaurant Manager:

Job Responsibilities:

• Ensure compliance with operating standards, local regulations, and Ministry of Education (MOE) requirements, including enforcement of housekeeping and cleaning schedules.
• Oversee food and ice cream quality by monitoring preparation procedures and implementing corrective actions when necessary.
• Uphold high customer service standards through staff supervision and the implementation of in-house training and development programs.
• Manage inventory levels to support smooth business operations, ensuring proper receiving, checking, and storage processes are followed.
• Ensure accuracy in all financial transactions, including cash handling, bank-in procedures, and credit card payments.
• Enforce discipline and foster a positive work environment, maintaining high staff morale and promoting proper conduct.
• Plan staff rosters to meet operational needs while adhering to labor budget constraints.
• Ensure all equipment and restaurant fittings are well-maintained by enforcing scheduled maintenance programs and coordinating with contractors for servicing.
• Implement internal cost control procedures in alignment with the guidelines set by the Restaurant Manager.
• Lead recruitment, selection, and onboarding of service staff, and provide coaching and training to supervisors and team members to meet performance goals.
• Support the Restaurant Manager with administrative tasks and other duties as assigned by the Duty Manager.

Job Requirements:

• At least 2 years in a supervisory or management role in a restaurant or similar setting.
• Strong leadership skills to manage and motivate staff.
• Excellent communication and problem-solving skills to ensure customer satisfaction.
• Ability to manage daily operations, staff schedules, and inventory.
• Works well with others and fosters a positive team environment.
• Willing to work various shifts, including weekends and holidays.

Additional Information:

• Salary: Up to SGD 4,200 + VB (1 - 2 Months)
• Working Location: Islandwide

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Description

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Job Requirements

• Proven work experience as Senior Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Management or related field

• Oversee all staff, budgets and day-to-day operations of the local business unit
• Formulate overall strategy, manage people, establish policies/processes and set goals for growth
• Develop our people professionally, ensuring productivity and achieving sustainable profitability that help the company grow and thrive
• Direct the employee assessment process
• Prepare and present regular reports for upper management
• Ensure staff follows health and safety regulations

Job Description

• Review 3D BIM model and ensure correct the installation details, compliance with design specifications and guidelines
• Supervise and coordinate site installation works by contractors
• Attend site coordinate meetings with main-con, consultants and contractor
• Lead daily briefing and execute the project activities and oversee implementation of the quality plan
• Coordinate installation activities, site safety, order, arrange and receive M&E major equipment delivery for contractors’ installation
• Arrange and attend material, equipment, installation, and testing inspection
• Carry out testing and commissioning, combined services testing for TOP/CSC
• Handover of completed work activities with as built drawings and O&MM to respective authorities or clients to in timely manner and delivery with desired quality standards and safety aspects

Requirements

• Min Diploma in Building M&E Service (ACMV, FP, P&S, BMS, Ele and ELV) , Mechanical and Eletrical Engineering
• Min 8 years of experience
• Familiar to Building services (ACMV, FP, P&S, BMS, Ele and ELV) code requirement and basic design and necessary submission for tender bidding and construction, TOP and CSC
• Experiences for coordination with architecture, C&S and process team for M&E Space, maintenance and fire exit routing
• Skilled in design, coordination, and project management
• Experience in tender bidding, with strong analytical and critical thinking abilities
• Interpersonal, communication skills & leadership
• QP/PE, Green Mark manager or other BCA/SCDF/PUB authority certification are highly desirable

Job description:

• Work closely with our Project Management team to ensure success of the project.
• Based on project requirement, plan, organize and manage our in-house construction team to execute the works on schedule, with good quality and safety.
• Monitor & control the usage of material, manpower and machinery used on site.
• Devise and propose construction methodologies that will improve constructability, quality and safety.
• Provide support to colleagues to ensure that they can complete the assigned work
• Provide on-the-job training to colleagues
• Manage and control manpower budget

Job requirement:

• At least 05 years of Construction Implementation experience using direct workforce
• Deep experience in industrial ACMV systems
• Experience in other utility systems is an advantage
• Proficient in MS Excel, Word and Email
• Excellent project control and people management skills.
• Good interpersonal and communication skills

Job Description

· Oversee all fleet management and transportation activities for construction projects.

· Verify purchase requisitions by project team; clarify unclear items and recommend alternatives.

· Coordinate transportation, storage, and distribution of construction materials and equipment.

· Develop and implement logistics strategies to ensure timely delivery of materials and equipment to project sites.

· Collaborate with project managers and suppliers to optimize logistics operations.

· Coordinate and manage various stakeholders in highly classified areas.

· Monitor and track construction material inventory levels and ensure proper stock management.

· Manage and optimize the use of logistics resources, including vehicles and manpower.

· Ensure compliance with safety, client regulations, and company policies.

· Prepare and analyze logistics reports to identify areas for improvement.

· Resolve escalated issues from operations and coordinate with other departments.

· Perform other duties or tasks as assigned.

Qualifications

· Possess at least a Degree in Logistics, Supply Chain Management, Construction Management, Transportation, or equivalent.

· At least 5 – 7 years of experience in fleet or transportation management

· Excellent communication and leadership skills, with the ability to manage staff.

· Strong organizational, decision-making, and problem-solving skills.

· Ability to work in a fast-paced environment.

· Good analytical skills with a keen eye for detail.

· Preferably possess a valid Class 4 (forlift) and above license.

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

· Plan and coordinate administrative procedures and systems and devise ways to streamline processes

· Recruit and train personnel and allocate responsibilities and office space

· Assess staff performance and provide coaching and guidance to ensure maximum efficiency

· Ensure the smooth and adequate flow of information within the company to facilitate other business operations

· Manage schedules and deadlines

· Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

· Monitor costs and expenses to assist in budget preparation

· Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

· Organize and supervise other office activities (recycling, renovations, event planning etc.)

· Ensure operations adhere to policies and regulations

· Keep abreast with all organizational changes and business developments

· Perform any other duties assigned by the director.

Administration Manager Requirements and skills

· Proven experience as administration manager

· In-depth understanding of office management procedures and departmental and legal policies

· Familiarity with financial and facilities management principles

· Proficient in MS Office

· An analytical mind with problem-solving skills

· Excellent organizational and multitasking abilities

· A team player with leadership skills

· BSc/BA in business administration or relative field

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Reports to Project Manager
• Overseeing and directing construction projects in terms of MEP part
• Coordination with PM & MEP consultants and government authorities
• Coordination with other site department (Construction team) to resolve discrepancies & technical issue to ensure project completion on time within budget
• Checking MEP deliverables of Project requirement and ensuring achievement of quality standards
• Supporting Construction Manager to plan ahead to prevent problems and resolve any emerging ones
• Comprehensive understanding of the contract documents (MEP drawings and specifications), phasing plans, construction sequence and project schedule
• Reviewing and comment MEP sub-contractors’ submittals and drawings
• Select MEP equipment and track inventory
• Liaise with the client, PM and consultant
• Preparing & conducting progress report and technical meetings for MEP works
• Reviewing MEP Engineering team member performance periodically
• Participate in any WSH-related campaign and activities when required. (WSH Inspection, TBM, etc.)
• Participate and/or advise to formulate WSH control measures with the Risk Assessment Team (RAT) for assigned duties.
• Ensure the activities comply with the local Authorities’ quality, environment, health & safety requirements and Clients’ General Specification
• Overall responsibility of Electrical Section for the Project

Job Requirements:

• Degree in Electrical Engineer or related
• Minimum 10 years of relevant experience in A1 MNC Construction firm for high rise building projects is mandatory for this position
• Proficient with the construction Industry System and be able to discuss it with HQ from Korea and Branch office
• Location: Central (Beach Road)
• Project: Commercial Building

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

· Plan and coordinate administrative procedures and systems and devise ways to streamline processes

· Recruit and train personnel and allocate responsibilities and office space

· Assess staff performance and provide coaching and guidance to ensure maximum efficiency

· Ensure the smooth and adequate flow of information within the company to facilitate other business operations

· Manage schedules and deadlines

· Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

· Monitor costs and expenses to assist in budget preparation

· Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

· Organize and supervise other office activities (recycling, renovations, event planning etc.)

· Ensure operations adhere to policies and regulations

· Keep abreast with all organizational changes and business developments

· Perform any other duties assigned by the director.

Administration Manager Requirements and skills

· Proven experience as administration manager

· In-depth understanding of office management procedures and departmental and legal policies

· Familiarity with financial and facilities management principles

· Proficient in MS Office

· An analytical mind with problem-solving skills

· Excellent organizational and multitasking abilities

· A team player with leadership skills

· BSc/BA in business administration or relative field

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Summary

The role of the Restaurant Manager is to ensure outlet operations are professionally conducted, operational efficiency, top customer services and ensure profitability of the outlet.

Main Duties & Responsibilities

The role of the Restaurant Manager is to ensure successes of all operational matters by providing operational leadership and guidance as the Restaurant Manager and service personnel with the aim of achieving remarkable customer satisfaction, service deliveries, product consistency and adherence to all restaurants and operating standards.

The position acts as a key role, ensuring an authentic Brotzeit experience that offers guests a deviation from the ordinary. The role is based in the field (hands-on approach) and works directly with the Senior Leadership. Ensuring transparent internal and external communication, satisfaction, productivity, maximisation of financial performance, resources, and effective controls.

Likewise work in collaboration with HR, Training and Development, Marketing, Group Executive Chef and other interdepartmental parties ensuring promotions, concepts, product availability and disseminated.

Build a strong rapport and professional relationship with our Stammtisch Members, in particular our top tier Gold Members and ensure our Teams recognise them and always deliver memorable experiences.

1. Human Resources Assistance

• Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment, as well as embracing teamwork and positivity.
• Create a good working environment and develop subordinates by identifying areas of training needs and actions to support it.
• Orientate and train employees and ensure that everyone has a complete understanding of the company’s F&B menus, service standards and policies by using the operations training manual.
• Manage an efficient team of kitchen and service staff by taking an active interest in their welfare and development. Include the Chef and Training & Development Manager.

2. Operational Assistance

• Ensure daily opening and closing duties in the outlet are properly executed.
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
• Maintain high level of customer service by embracing the 8-Steps of Excellence as per QSC standards and uphold compliances.
• Ensure overall restaurant image is maintained and the brand is well represented. Report faulty equipment, signages and provide suggestions/quotations for speedy repair.
• Conduct and document daily roadcalls and training via the DER report. Work closely with HR and the Training and Development Manager for staffing and upskilling
• Communicate daily and act as liaison between operations staff and management.
• Ensure that POS system is operational and accurate at all times.
• Provide co-ordination and services for both kitchen and service.
• Report on time, in proper uniform and grooming. Likewise ensure your team members are correct dressed and groomed.
• Provide suggestion or develop new SOPs to improve on operation and service sequences.
• Execute any other duties as requested by immediate superiors.

3. Financial Assistance

• Achieve Business KPIs set by management.
• Achieve daily and monthly sales target and report sales and cost of labour of the outlet via StaffAny and duty roster.
• Ensure that the outlet budget is strictly adhered to and that all costs are controlled including Shop Expense, Cost of Goods & Cost of Labour.
• Produce an accurate monthly stock take, control, and report wastages, and any other form of loss, breakages or complimentary offers.
• Managing daily sales transactions, cash float and deposits.
• Monitor handling of dining vouchers, discount, cash, petty cash, and tips in the outlet is adhere to company’s cash handling policy and guidelines.
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.
• Verify OT, OIL and Casual Labour hours monthly. Ensure leave calendar planning for all FOH personnel.

4. Administration Assistance

• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations. Ensure per-stock is aligned with business needs.
• Monitor proper ordering, receiving, storage procedures are being followed.
• Maintain an attractive and orderly appearance in the outlet.

5. Promotion Assistance

• Motivate, guide, and train the staff in upselling food and beverage items. As well as product knowledge.
• Attend to guest requests and attend to guest complaints as required.
• Ensure that all staff are properly informed on promotions, 86 and information related to best customer services.

Skills

• Possess effective management skills.
• Good command of spoken English.
• Any additional language (eg. German) is an added advantage.
• PC literate with knowledge in MS Office.

About Black Cow:

Black Cow is a premium Japanese restaurant specializing in authentic wagyu sukiyaki, shabu-shabu, and donburi dishes, offering guests an exquisite farm-to-table dining experience. Our commitment to quality ingredients, exceptional service, and refined ambiance defines our brand as a leader in luxury dining in Singapore.

Job Summary:

As the Restaurant Manager, you will be responsible for overseeing the daily operations of Black Cow, ensuring an exceptional guest experience, maintaining high service standards, and driving profitability. You will lead, coach, and inspire the team to deliver a seamless dining experience while upholding the brand's values of quality, authenticity, and hospitality.

Key Responsibilities:

Operations Management

• Oversee the daily operations of the restaurant to ensure smooth and efficient service delivery.
• Monitor food quality, presentation, and service to uphold Black Cow's high standards.
• Ensure compliance with all health, safety, and hygiene regulations.
• Manage reservations and optimize table turnover to maximize revenue.

Team Leadership

• Recruit, train, and develop a high-performing team, including front-of-house and back-of-house staff.
• Schedule, manage, and motivate team members to maintain a positive and productive work environment.
• Conduct regular performance reviews and provide constructive feedback for continuous improvement.

Customer Experience

• Ensure every guest receives an exceptional dining experience through attentive service and personalized interactions.
• Handle guest feedback and resolve complaints promptly and professionally.
• Develop strategies to build guest loyalty and enhance the restaurant's reputation.

Financial Management

• Monitor restaurant budgets, control costs, and maximize profitability.
• Analyze sales, revenue, and performance data to identify opportunities for improvement.
• Work with suppliers and vendors to manage inventory and negotiate competitive pricing.

Marketing and Brand Development

• Collaborate with the marketing team to execute promotions, events, and campaigns that drive traffic and revenue.
• Maintain and enhance the restaurant's image through consistent delivery of brand values.

Requirements:

• Proven experience as a Restaurant Manager or similar role in the F&B industry, preferably in luxury dining.
• Strong leadership and team management skills with a passion for hospitality.
• Excellent communication and interpersonal skills.
• Financial acumen, including budget management and cost control.
• Knowledge of Japanese cuisine and culture is an advantage.
• Flexibility to work evenings, weekends, and public holidays as required.

Why Join Us?

• Be part of a premium brand that values quality, creativity, and excellence.
• Work with a passionate team in a dynamic and rewarding environment.
• Opportunities for professional growth and development within the company.