A Outlet Manager plays a crucial leadership role in overseeing the day-to-day operations of a hair salon branch. Their responsibilities typically span managing staff, ensuring customer satisfaction, and driving business growth. Here's a breakdown of the main roles and responsibilities:

1. Staff Management and Development

• Hiring and Training: Responsible for recruiting, interviewing, and hiring qualified staff members, including hairstylists, receptionists, and other salon personnel.
• Training and Mentoring: Conducts training programs to ensure staff are up-to-date with the latest trends, techniques, and customer service protocols. Encourages continuous professional development.
• Scheduling and Delegation: Manages employee schedules to ensure appropriate staffing levels while considering peak hours, leaves, and employee preferences.
• Performance Management: Monitors and evaluates the performance of salon staff, providing feedback, coaching, and disciplinary actions if necessary.

2. Customer Service Excellence

• Customer Satisfaction: Ensures clients receive high-quality service and that any complaints or concerns are handled promptly and professionally.
• Client Relationship Management: Builds and maintains relationships with regular clients, ensuring they are satisfied and encouraging repeat business.
• Quality Control: Monitors the services offered to clients, ensuring that hairstyling, treatments, and other services are consistently delivered at a high standard.

3. Operations and Administrative Oversight

• Inventory Management: Oversees the salon's inventory of products (shampoos, conditioners, styling products, etc.) and ensures stock is replenished on time. Manages supplier relationships.
• Health and Safety Compliance: Ensures that the salon operates in compliance with health and safety regulations, maintaining cleanliness and sanitation standards.
• Cash Management and Accounting: Oversees financial transactions, processes payments, and manages the budget. May also assist in invoicing and accounting tasks.
• Booking and Appointments: Manages appointment systems, ensures optimal booking schedules, and handles walk-ins.

4. Marketing and Promotion

• Promotions and Advertising: Develops and implements local marketing strategies, including promotions, social media campaigns, and events to increase customer footfall and sales.
• Loyalty Programs: Oversees the creation and management of loyalty programs or customer incentives to build a strong, repeat client base.
• Brand Representation: Represents the salon's brand and image, ensuring all aspects of the branch align with the overall brand standards and reputation.

5. Financial Performance and Budgeting

• Budgeting: Develops and manages the salon’s budget, ensuring expenses are controlled and profits are maximized.
• Sales Targets: Sets and monitors sales targets for the salon and individual staff, working to meet or exceed revenue goals.
• Cost Control: Identifies areas of unnecessary expense and implements measures to reduce costs without compromising quality.

6. Leadership and Team Building

• Motivation and Morale: Fosters a positive work environment by motivating staff, building team cohesion, and resolving conflicts.
• Leading by Example: Demonstrates professionalism and exceptional customer service in daily interactions, inspiring staff to follow suit.
• Problem-Solving: Quickly addresses issues that arise in the salon, such as customer complaints, staffing shortages, or equipment malfunctions, ensuring minimal disruption to business operations.

7. Compliance and Reporting

• Reporting to Senior Management: Regularly reports on the performance of the salon, including sales data, customer feedback, and staff performance.
• Legal Compliance: Ensures the salon follows labor laws, health regulations, and industry-specific legal requirements.
• Licensing and Permits: Manages any necessary licensing, certification, or regulatory paperwork required for the salon to operate legally.

8. Business Development

• Expansion and Growth: Identifies opportunities to expand the client base, such as hosting events, partnerships with local businesses, or offering new services.
• Market Trends: Stays informed on trends within the beauty and hair care industry, incorporating popular treatments or services into the salon’s offerings.

Summary of Key Skills:

• Strong leadership and communication skills
• Customer service and relationship-building abilities
• Financial acumen and budget management
• Ability to manage a diverse team and ensure performance
• Knowledge of the latest trends and techniques in hairdressing
• Marketing and business development skills

The outlet manager is the key person who ensures the efficient operation of the salon, the satisfaction of customers, and the success of the business as a whole.

Key Responsibilities:

1. Financial Reporting and Analysis

• Oversee Accounts staff in administering the overall financial functions and ensuring timely preparation of monthly, quarterly, and annual financial reports.
• Present findings, financial performance, and recommendations to senior management.

2. Strategic Financial Planning and Advisory

• Participate in financial planning and provide strategic advice to the Managing Director on financial-related matters.
• Collaborate with department heads to align financial planning with company objectives and drive profitability.

3. Budgeting and Forecasting

• Lead the budgeting and financial forecasting processes, ensuring alignment with business goals and targets.
• Work closely with relevant departments to monitor budget adherence and control costs.

4. Financial Control, Tax, and Compliance

• Handle all corporate tax and GST matters, ensuring compliance with local tax regulations.
• Maintain and enforce finance policies, internal controls, and regulatory compliance.
• Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring accurate invoicing, collections, and vendor payments.

5, Cash Flow and Credit Management

• Manage cash flow requirements, oversee credit control, and optimize working capital.
• Monitor bank balances, manage payments, and coordinate with banks on financing and foreign exchange as required.

6. Financial Operations and Process Improvement

• Identify opportunities for process enhancements to improve financial efficiency, reporting accuracy, and operational effectiveness.
• Leverage financial technologies to streamline processes and support faster reporting.

7. Team Leadership and Collaboration

• Supervise junior finance staff, providing mentorship and fostering a collaborative work environment.
• Work closely with other departments (e.g., Sales, Operations) to align financial processes and support cross-functional objectives.

8. Ad-hoc Financial Support

• Provide financial analysis for ad-hoc projects and business decisions as required by management.
• Participate in strategic initiatives by providing financial perspectives and data-driven insights.

Requirements:

• Education: Degree in Finance, Accountancy, or a related discipline; professional certifications such as CPA/CA are preferred but not required.
• Min 5 years of relevant experience in finance, specifically within the retail sector.
• Strong understanding of financial reporting, budgeting, and retail-specific financial controls.
• Proven ability to handle full-spectrum accounting, including AP, AR, and financial reconciliation.
• Proficiency in financial software and advanced Excel skills.
• Analytical mindset with the ability to interpret complex financial data and deliver insights.
• Excellent communication skills, capable of conveying financial information to non-financial stakeholders.
• High attention to detail, with a proactive approach to identifying and solving financial issues.
• Ability to work independently and collaboratively, balancing hands-on responsibilities with team leadership.
• Proficiency in English and Mandarin is preferred, given the need to liaise with internal and external stakeholders.

Job Description:

• Responsible to grow Business optimizing utilization of Sales Team and resources assigned to the Region, including Sales Team members reporting to this function.
• Accomplishes department objectives by managing staff, planning and evaluating department activities.
• Ensures a safe, secure and legal work environment.
• Develops personal growth opportunities
• Responsible for meeting customer expectations in terms of quality, production, and delivery.
• Responsible for meeting corporate expectations and goals in terms of profit targets, capital expenditures, cost containment, manufacturing/plant engineering improvements, environmental/health/safety goals, quality enhancements, information technology needs, employee and community good will.
• Responsible for improving business processes for each department through analysis and collaboration.
• Assures prompt, accurate and complete reporting on all major aspects of plant operations to the Sr. Director of Operations and Executive team.
• Decision making, analytical problem solving, forecasting, budgeting, negotiating, communicating, and evaluating are skills used daily on the job as well as the supervision and development of managers.
• Accountable for understanding all requirements of each job reporting to this position, ensuring each person is performing all requirements of the job and providing adequate training and development as necessary.

Requirements:

• Experience in Managing Operations.
• Proficient personal computer experience and software knowledge
• Exceptional written and verbal communication skills
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Proactive nature.
• Able to work shifts, weekends and Public Holidays.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI's, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills

• Proven food and beverage management experience
• Working knowledge of various computer software programs (Ms Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in food service management or related field
• Standby for 24 hours
• Available to work shifts and OT, which may include work during evenings, weekends, and public holidays.

Job Description:

• Participate in develop brand management strategy
• Make annual/monthly plan and budget plan for each brand and organize the implementation
• Establish and improve marketing management systems, business processes and operating standards, Implement various systems, processes and standards, formulate specific solutions to problems and implement.
• Media operation and promotion management.
• Brand marketing planning and implementing management. Evaluate the effectiveness of various marketing activities, issue analysis reports, timely adjust and optimize marketing strategies to improve brand awareness and market share.
• Market research and data analysis, evaluate the performance and changes of the brand in the market, and adjust the marketing strategy and brand promotion plan in time according to the data and changes
• Member management
• Brand public relations management
• Oversee and manage all the design and production in marketing department.
• Other job assigned by superior.

Job Requirements:

• Bachelor’s degree in marketing, business or any other relevant field
• Perferable with F&B marketing experience
• Leadership and project management skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• Strong verbal and written communications skills.

MAJOR DUTIES AND RESPONSIBILITIES

1. Provide support, education and training to staff to build policy compliance and internal control awareness within the organisation;
2. Conduct sharing regarding best practices and promote financial management to various stakeholders across the organisation;
3. Conduct analytical review of financial information and reports, or other indicators to ensure they are functioning as planned and in accordance with sound business principles;
4. Plan and carry out the internal reviews, evaluate existing policies and processes and propose recommendations for improving of the organisation’s operations;
5. Prepare reports and recommendations to management to mitigate risk and add value;
6. Monitor the remediation efforts by following up with responsible action parties; and
7. Other duties as assigned.

We are looking for candidates who meet the following qualifications:

EDUCATION, TRAINING AND EXPERIENCE

1. BA in Accounting/ Finance, Business Administration, Economics, equivalent academic or professional training;
2. 5 years’ experience including internal audit, with experience in Big 4 firm preferred;
3. Proficiency in Word, Excel, PowerPoint; Desirable to have knowledge of SAP and working experience of using Data Analytical tools (e.g., Tableau, SQL, Python, etc.);
4. Excellent written and oral communications skills, including the ability to make presentation; and
5. Other skills and attributes:
6. Ability to demonstrate a professional and objective perspective at all times;
7. Capable of working in a fast-paced environment and ability to adapt to changing priorities;
8. Strong organizational skills with the ability to manage multiple projects simultaneously;
9. Ability to maintain professional and interpersonal relationships with internal colleagues and peer organizations

PROFESSIONAL LICENCE

Certified Public Accountant, Certified Internal Auditor, Certified Financial Analyst or equivalent preferred

We are looking for a Project Manager with strong expertise in overseeing interior design projects, including managing timelines, budgets, and resources, while ensuring high-quality results and effective collaboration with clients, designers, architects, contractors, and vendors.

Key Responsibilities:

• Oversee and manage all phases of interior design projects, ensuring timely delivery, within budget, and meeting quality standards.
• Collaborate with clients, designers, architects, contractors, and vendors to understand project goals and objectives.
• Develop and maintain project timelines, budgets, and resource allocation plans.
• Prepare and present design proposals, progress updates, and final presentations to clients and stakeholders.
• Lead project teams, ensuring effective communication and smooth coordination between departments.
• Manage procurement of materials, furnishings, and decor while negotiating with vendors for the best prices and quality.
• Ensure compliance with industry regulations, building codes, and safety standards.
• Monitor and resolve any project-related issues or risks to maintain progress and quality.
• Maintain strong relationships with clients, providing regular updates and managing expectations.
• Conduct post-project evaluations to gather feedback and ensure satisfaction.

Requirements:

• Diploma in Interior Design, Architecture, Project Management, or a related field.
• At least 3 years of hands-on experience in managing interior design projects.
• Strong understanding of design principles, project management tools, and construction processes.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple projects simultaneously and work under pressure.
• Proficiency in design software (AutoCAD, SketchUp, etc.) and Microsoft Office Suite.
• Strong organizational and time-management abilities.

Additional Information:

• Opt for high commission or basic + commission
• Family-like boutique interior design firm for premium market

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R1326341 Ng Zhenyu

Job responsibilities：

(1) Study the tender documents, drawings, specifications, source for suppliers and subcontractors and collate pricing for comparison.

(2) Prepare tender reports and analyze costings for tender.

(3) Present the costings to internal stakeholders and put up recommendations.

(4) Attend tender interviews and answer tender-related queries.

(5) Establish the Project cost estimation and control procedures

(6) Control & report Overall Project Construction Costs/Budget

(7) Project budget forecasting quantity surveying

(8) Team support to the Project Manager in Contract Management Cost Control.

(9) Manage contractual matters relating to cost and delays with the client and the subcontractors.

(10) Review contracts and negotiate commercial terms & conditions.

(11) Negotiate with consultants and resolve contract issue and dispute management

(12) Project management involving the supervision of subcontractors, regular site inspections, liaising with clients and consultants to ensure timely completion of the projects.

(13) Preparation of progress reports, progress charts and interim progress claims.

(14) Adherence to safety practices in the work place

Requirements：

(1) Degree/Diploma in Quantity Surveying, Building or Civil Engineering

(2) Minimum 10 years of working experience in tendering, estimating and measurement of quantities.

(3) Good speaking and writing in both English and Chinese.

(4) With a actual experience of large-scale public building renovation will be preferred.

• Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
• Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Identifies and handles client enquiries and complaints.
• Recommend creative ideas to build/develop a strong regular clientele.
• Able to manage, drive and achieve KPI(s)
• Ensures store presentation is consistent with the brand image.
• Coordinate and execute sales plans, marketing events and promotion programs with the team.
• Ensure proper security measures are enforced across processes and store.
• Prepare all required operations and inventory reports.

Requirements:

• Minimum 2 years of supervisory experience in the retail/beauty industry
• Able to work retail hours / shift work
• Possess excellent customer service skills, strong leadership, outstanding planning and coordination, interpersonal skills and ability to motivate a team of sales staff
• Strong in people management

Job Description & Requirements

1. Formulate business planning, management strategy program in optimizing current and potential market opportunities and business performance.
2. Lead and oversee a team of Sales Engineers in achieving sales target and goals.
3. Resourceful in developing new customer's base and secure improving sales target on existing customers.
4. Analyze Profit / Loss of projects and providing cost control and cost effectiveness strategy.
5. Ensure effective control of resources in providing quality / cost efficiency and on time delivery service for customers.
6. Respond to customers' enquiries, follow-up and provide technical solutions to clients.
7. Compiling and review contractual quotation for existing and new products as per customer's enquiries.
8. Provide regular update to customers on project development in a timely manner.
9. Prepare monthly sales input / output and making use of data to make sound analysis and decision.
10. Initiate and develop good customer service and rapport with customer and always ready to serve customer better.
11. Perform risk assessment for all new enquiries.
12. Ensure compliance with any applicable regulatory requirements as defined by customer.
13. Manage the configuration management including subsequent engineering change.
14. Oversee the control of documents/drawings.
15. Participate in the implementation of risk assessment and risk control of medical devices.

• Preferred to have Diploma in mechanical / precision engineering field or equivalent.
• At least 5 years of working experience in Sales position in the precision engineering inductry and with proven track record of sales performance.
• Good presentation skills.
• Self-starter and result orientated.
• Able to work independently and deal with organizations that is diverse in size ownership, sophisticated and cultural point of view.
• Outgoing, charismatic personality and good social skills.
• Must possess class 3 driving license and own vehicle.

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Diploma in Business, Operations Management or related field

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

• Responsible as Overall on site in-charge for property management services under the contract with the client
• Responsible for smooth building/facilities management operation including developing guidelines/SOP and advise Client with options available and best resolution based on requirements, Client practices and site circumstances
• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/escalation
• Responsible as Stie Main Controller (SMC) under CERT team setup
• Represent Client on Contractors’ safety compliance
• Responsible for maintenance and upgrading activities including power shutdown for High Tension/Low Tension HT/LT serving/genset load test, cyclical replacement works from planning, execution till defects closure
• Responsible to advise Client and make recommendation ensuring its maintenance regime by contractors is timely, appropriate and adequate and licenses renewal / authorities’ submission are in compliance with latest authorities’ requirements, Acts, Regulation, Singapore standards, Code of Practices
• Responsible for preparation of annual OPX/CAPEX Budget, its control and monitoring
• Liaison with Client Users, customers and Contractors.

Minimum Educational Qualifications/ Experience required:

• Candidate must possess at least Bachelor's Degree or Higher in Electrical Engineering / Mechanical & Air-conditioning Engineering or equivalent
• At least 8 years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems, and FM200, VESDA, CRAU, BMS
• Compulsory certification: bizSAFE Level 2, CERT training/ WSQ Respond to Fire & HazMat Emergency and WSQ Implement Incident Management Process.
• Additional qualifications of EMA Licensed electrical worker, BCA Certified Green Mark Manager (GMM), BCA Green Mark Professional (GMP). BCA Green Mark Facilities Manager (GMFM), Singapore certified Energy Manager, etc. will be highly desirable.
• Highly motivated and charismatic individual with a strong drive and enthusiasm towards sales
• Strong leadership, project management and team management skills
• Stakeholder management, influencing and negotiation skill are crucial
• Confidence and success in presenting to multiple levels of management
• Strong communication and interpersonal skills and the ability to work effectively both in groups as well as independently
• Demonstrated ability to perform and prioritize multiple tasks in a fast paced, high volume environment
• Good knowledge of computer software applications

• Associate Manager - Individual contributor role, opportunity to fast track to Team Manager if there is prior people management experience
• Specialisation in one of the disciplines – Technology, Technology Sales, Financial Services, Finance & Accounting, Sales & Marketing, Human Resource, Legal, Engineering & Manufacturing, Supply Chain & Procurement, Business Support and Customer Service, Contracting
• Be part of a successful business

About Us

PageGroup has been bringing the world's best employers and brightest professionals together for over 40 years. Operating through four internationally recognized and respected brands: Page Executive, Michael Page, Page Personnel and Page Outsourcing, we have the global strength to think and act beyond the boundaries of location or business function.

We are a B2B group within the ‘information sales’ space, serving most Fortune 500 organizations. We have an outstanding market lead in APAC. Singapore continues to be an important regional hub for most organizations. Our Financial Services, Finance & Accounting, Sales & Marketing, Human Resource, Digital, Technology, Legal, Engineering & Manufacturing, Supply Chain & Procurement, Business Support and Customer Service desks are well established businesses in the SEA region and is specialized across FMCG, Media, Fintech, E-commerce, Manufacturing, Engineering, Technology & Financial Services. As we continue to invest in this business, we are looking to hire new Consultants for our desks.

Job Description

Reporting to the Associate Director for this business, the role will be responsible for new and existing business development within our client base.

The key measures of success in this role will be (but not limited to):

• Sourcing - be a key point of contact for the internal (HR) talent acquisition needs
• Lead Generation – drive activities, events, meetings for the purpose of networking and generating leads that are commercial important for the business
• Key Account Management – we partner with most top brands with their recruitment needs for the Singapore market so this role will be responsible for managing some of these key relationships
• Team Management – if you are someone with a passion to lead a sales business, this role will have the opportunity to manage a team of 1-4 people in the next 6 months
• Engagement – use social media, events, cold calling as an engagement tool to drive new business development
• Closing – we are looking for someone with excellent negotiation skills as this role requires an ability to close

The Successful Applicant

• Bachelors’ Degree with at least 4 years experience of having worked in a recruitment company, with minimum 2 years in a people management role would be an advantage
• Passion for a commercial role and what you have done in your career to demonstrate such passion
• Values that are in line with ours
• Ability to build rapport with C-level executives as business development activity is focused on targeting global/regional leaders from the sector

What's on Offer

We provide unlimited international career opportunity within our worldwide network of offices. You will receive development throughout your career and work with a dynamic team that are proud and passionate about what they do and enjoy having fun too!

• 20+ days annual leave
• Good career progression opportunities
• World class training and development
• A generous base salary with the opportunity for excellent bonuses
• Global career opportunities
• A dynamic and competitive work environment
• Exposure to the world's biggest multinational brands and industry leaders
• Recognition as an industry expert
• The opportunity to develop and lead a business unit.

Contact

Junie Lim (Lic No: R1770586/ EA no:18S9099)

Phone number

+65 6416 9864

Michael Page International Pte Ltd | Registration No. 199804751N

*Directing the daily operations of the restaurant, including food preparation, cooking, serving and claen up.

*Hiring, training and managing restaurant staff, including cooks, servers and dishwashers.

*Scheduling staff shifts and assigning duties.

*Ensuring customers receive high-quality service and enjoyable dining experience.

*Handling customer complaints and feedback with profesionalism and care.

About Black Cow:

Black Cow is a premium Japanese restaurant specializing in authentic wagyu sukiyaki, shabu-shabu, and donburi dishes, offering guests an exquisite farm-to-table dining experience. Our commitment to quality ingredients, exceptional service, and refined ambiance defines our brand as a leader in luxury dining in Singapore.

Job Summary:

As the Restaurant Manager, you will be responsible for overseeing the daily operations of Black Cow, ensuring an exceptional guest experience, maintaining high service standards, and driving profitability. You will lead, coach, and inspire the team to deliver a seamless dining experience while upholding the brand's values of quality, authenticity, and hospitality.

Key Responsibilities:

Operations Management

• Oversee the daily operations of the restaurant to ensure smooth and efficient service delivery.
• Monitor food quality, presentation, and service to uphold Black Cow's high standards.
• Ensure compliance with all health, safety, and hygiene regulations.
• Manage reservations and optimize table turnover to maximize revenue.

Team Leadership

• Recruit, train, and develop a high-performing team, including front-of-house and back-of-house staff.
• Schedule, manage, and motivate team members to maintain a positive and productive work environment.
• Conduct regular performance reviews and provide constructive feedback for continuous improvement.

Customer Experience

• Ensure every guest receives an exceptional dining experience through attentive service and personalized interactions.
• Handle guest feedback and resolve complaints promptly and professionally.
• Develop strategies to build guest loyalty and enhance the restaurant's reputation.

Financial Management

• Monitor restaurant budgets, control costs, and maximize profitability.
• Analyze sales, revenue, and performance data to identify opportunities for improvement.
• Work with suppliers and vendors to manage inventory and negotiate competitive pricing.

Marketing and Brand Development

• Collaborate with the marketing team to execute promotions, events, and campaigns that drive traffic and revenue.
• Maintain and enhance the restaurant's image through consistent delivery of brand values.

Requirements:

• Proven experience as a Restaurant Manager or similar role in the F&B industry, preferably in luxury dining.
• Strong leadership and team management skills with a passion for hospitality.
• Excellent communication and interpersonal skills.
• Financial acumen, including budget management and cost control.
• Knowledge of Japanese cuisine and culture is an advantage.
• Flexibility to work evenings, weekends, and public holidays as required.

Why Join Us?

• Be part of a premium brand that values quality, creativity, and excellence.
• Work with a passionate team in a dynamic and rewarding environment.
• Opportunities for professional growth and development within the company.

This position requires a combination of marketing and sales skills in order to serve the clients better and also to push the sales of the company. You will act as a representative for the company to the clients to understand the needs of the clients, cross-sell new products to existing clients, follow-up on sales orders, and also to support the sales team on the ground. The job will require you to make necessary phone calls and meetings to help the sales team to grow.

Job Description:

• Provide exceptional training, customer service, and technical support remotely and on-site to current and prospective customers, and participate in activities which include but are not limited to:
• Diagnose, troubleshoot, repair and maintain machineries & equipments at client’s premises.
• Identify and resolve client’s feedback both remotely and on client’s premises.
• Ensure that the end-users carry out work in compliance with with the SOP / Method of Statement, Building Control Act and Regulations, Codes of Practices and requirements of building authorities and government agencies.
• Observe and comply with site’s safety requirements, and submit all reports as directed and ensure that works are carried out in a safe and proper manner.

Additional Responsibilities:

• Simple Inventory management and handling

Education/Experience

• Candidate must possess at least Nitec in Mechanical and/or Electrical or related discipline in engineering
• Equivalent combination of education, training and experience of at least 3 year(s) of working experience in the construction related industries.

Skills and Special Requirements/Licensing

• Responsiveness and a “can-do” attitude
• Service oriented with excellent interpersonal, communication & presentation skills.
• Experience with mechanical and electrical repairs.
• Requires possession of a valid Class 3 driving license.
• Company vehicle will be provided
• Singaporeans only

Life cannot thrive without a good company! Let's make your working life more exciting!