• Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Works with sales teams to help set and meet daily and quarterly goals.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes..
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Identifies trends and assess opportunities to improve processes and execution.
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Collaborates with transitions and onboarding team as needed.
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
• Assesses a variety of situations and provide clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Operations Manager Qualifications / Skills:

• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Ability to communicate with others effectively
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high-pressure situations

Site managers are responsible for ensuring that a construction project is completed on time and within budget. Alternative job titles for site managers include construction manager, project manager and site agent.

Site managers work on construction sites and work often begins just before construction. More senior construction managers will take responsibility for an entire project and may be known as the project manager or project director. More junior site managers may take responsibility for only a part of a project (also known as a package).

Key tasks include:

• supervising and overseeing the direction of the project (or a package), ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
• liaising with the client, other construction professionals and, sometimes, members of the public
• coordinating and supervising construction workers
• selecting tools and materials
• making safety inspections and ensuring construction and site safety
• checking and preparing site reports, designs and drawings
• maintaining quality control procedures
• finding ways to prevent problems from happening and to solve any that crop up
• assessing and minimising risk
• writing reports and keeping on top of paperwork
• helping to negotiating contracts and securing permits and licences.

As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required.

You will be assisting the Director of Finance for managing the financial health and sustainability of the Club; all accounting, financial and payroll related issues, including but not limited to statutory and management reporting requirements, audit and control.

Duties & Responsibilities

• Assist Director of Finance in planning, organizing and executing financial tasks and projects of the Club
• Lead and mentor the Finance team, fostering a collaborative and high-performance environment.
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance
• Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.
• Develop and implement plans for budgeting, forecasting, and reporting.
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage year end audit process, impairment assessment and attend to audit queries
• Ad-hoc duties assigned by management

Requirements:

• Degree in finance and accounting or related fields
• ACCA or CPA Singapore equivalent.
• Minimum 3 years of work experience as a Finance Manager
• Meticulous and analytical with data.
• Excellent interpersonal and communication skills; proactive team player.
• Ability to work under pressure and meet tight deadlines.
• 5-day work week

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsible for managing the staff within the Caffè, achieving assigned business results, representing Prada Caffè brand, and ensuring the implementation of all corporate directives and procedures.

• Expands the network of potential new clients, retains regular customers, and coordinates the management of Top and VIP clients.
• Ensures excellent customer reception and service, maintaining the quality standards required by the company.
• Collaborates with the team (Floor, Bar, Kitchen, Warehouse) and HR in work planning/shifts, ensuring proper organization of staff to guarantee excellent service.
• Coordinates team activities, conducts briefings and feedback meetings to improve performance, motivation, and sense of belonging to the company.
• Manages delicate cases of sales service and after-sales disputes personally.
• Supports HR in the hiring and management process of the Bar/Restaurant staff.
• Enforces internal procedures in collaboration with the Managers.
• Maintains updated knowledge of the pastry and restaurant industry, monitors competitors and communicates insights to all staff.
• Develop weekly training calendar, assuring an adequate level of service knowledge.
• Collaborating with the corporate team to ensure menu changes reflect seasonal ingredients.
• Participating in weekly corporate meetings presenting performances and updates.
• Maintaining relationships with suppliers.
• Minimizing food waste keeping updated corporate reports on that.
• Ensures product availability and proper maintenance within the pastry/bar/restaurant warehouse, placing daily orders to address any shortages – weekly purchase with Italian group.
• Ensures that products for sale meet the high-quality standards set by the company, reporting any discrepancies to the laboratory and headquarters.
• Supervises the overall image of the Pastry/Bar/Restaurant, especially maintaining the order of the showcases.
• Ensures that all areas of the Pastry/Bar/Restaurant comply with hygiene and health regulations and company guidelines.
• Knows and communicates company procedures to the staff, ensuring alignment with the company's image and standards.
• Prepares weekly reports on the operation of the Pastry/Bar/Restaurant and conducts detailed analyses – share them weekly with corporate structure.
• Identifies strategic improvement actions based on KPI analysis results.

Responsibilities

• Report directly to top management, providing regular updates on project status and key milestones.
• Oversee the overall implementation and completion of construction projects, ensuring that they are delivered on time, within budget, and meet the required quality standards.
• Lead and manage a team of professional and technical staff in the planning and execution of daily operations.
• Coordinate and collaborate with clients, consultants, relevant authorities, subcontractors and suppliers to ensure smooth project execution and resolve any issues.
• Ensure all project activities comply with local building codes, safety regulations, and specific healthcare facility requirements.
• Ensure compliance with EHS requirements, regulations, and best practices throughout the project lifecycle.
• Monitor project budgets and manage resources efficiently, implementing cost-control measures to avoid overruns.
• Maintain effective communication with all project stakeholders, ensuring that project goals are achieved and expectations are met.

Requirements

• Bachelor’s Degree in Civil Engineering; a degree recognized by the Singapore PE Board is preferred.
• Minimum 10 years of experience managing high-rise building projects, with at least two completed project cycles.
• At least CPAS Tier B certificate of accreditation.
• Possess BIM Management certification and DfSP (Design for Safety Professional) certification.
• Dynamic, self-motivated, proactive, and results-oriented, with a proven track record in the building industry.
• Strong organizational, interpersonal and leadership skills.
• Able to work in fast paced environment.
• Must able to lead the project team.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Key Responsibilities:

Oversee and supervise the entire setup and operational performance of the central kitchen.

Monitor purchases and orders to effectively manage cost flow, ensuring operation costs and overheads stay within budgeted levels.

Ensure all employees adhere to food hygiene practices and safety standards.

Develop and implement SOPs in central kitchens, shop outlets, and delivery units to uphold food quality and standardization.

Assist in ingredients matching, creating fusion food menus, and supporting the Chef in new menu development.

Coordinate with Human Resources, including managing part-timers and cleaners, to maintain labor costs within budget while maximizing productivity.

Streamline service processes to enhance productivity and efficiency in central kitchen operations and dining services.

Carry out additional duties as assigned by management.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

A career opportunity to influence innumerable aspects of the agency, to drive in the development of our people, and to play a part in influencing strategic HR and Talent partnership.

The Position:

We are looking for a HR Manager to be based in Singapore, responsible for managing human resources functions of about 30 employees across Singapore, Malaysia and Indonesia. You will be responsible for aligning human resources processes and solutions to meet the business needs of the agency. You will help administer and execute human resource policies, programs and practices, including planning, organizing, developing, implementing, and coordination. You are also responsible for tactical implementation of a variety of human resources programs and initiatives and must keep current on labour laws and regulations to ensure company’s legal compliance through policy setting, practice standards, and advice to management.

Job Responsibilities:

• Leads key human resources processes and initiatives such as talent acquisition, on-boarding, learning and development, performance management, employee engagement, retention and change management.
• Acts as a strategic partner to business partner and consultant to the Management team on understanding and addressing business needs and challenges with tailored HR solutions.
• Work with the Management team to determine workforce needs, identify human resource and competency gaps, and devise a development and workforce plan to job roles and staff retention. Ensure teams are optimize and working efficiently.
• Lead talent acquisition process including job postings, screening and interviewing candidates, building talent pool, actively reaching out to top talent, facilitating salary negotiations and contract preparation. Oversee the internship program and fostering strong relationships with educational institutions.
• Continuously improve and implement effective HR processes, maintain employee records in HRIS system (Workday) and leave management. Facilitate payroll updates, approvals, statutory obligations including but not limited to tax filing, CPF contributions and administer government claims such as childcare leave, NS make-up pay, maternity and paternity leave.
• Develop and regularly update company policies, employment contracts and the employee handbook. Ensures proper administration of company policies and compliance training, in accordance with labor laws and regulations.
• Liaise with key vendors including LinkedIn, various insurance providers, Telum, and Paymo (timesheet management tool) to support business operations, including providing new hire training on Paymo for accurate timesheet recording and generating and distributing timesheet reports where necessary.
• Serves as advocate to both employee and company regarding employee performance as well as day-to-day working environment. Counsel employees and/or managers regarding a variety of issues.
• Manages compensation process to ensure adherence to company guidelines and monitors salary/grade levels for competitiveness in industry and fairness in company.
• Lead all employee relations with professional grace, lead investigations to resolve issues/conflict in the workplace, act as an impartial mediator in disciplinary procedures and ensure it is administered in fair manner and meets all legal and labor regulations, advice managers in determining appropriate disciplinary plans of action.
• Lead the development and implementation of employee communication programs and ensures the employees are aware of the agency’s policies, programs, and management goals.
• Develop and lead learning & development programs such as designing and implementing tailored training programs for core PR skillsets within the company.
• Organizes and leads employee engagement events and wellbeing initiatives for employees to foster a positive work environment, including but not limited to work anniversaries and birthdays, company events such as the Klareco Teal Party.
• Conducts research, manages projects and timelines, participates as a hands-on contributor on teams and committees toward the successful completion of various ad-hoc HR programs.

Job Requirements:

• Bachelor’s degree in human resources or related field and 4+ years’ experience in Human Resources function; Master’s degree a plus.
• Previous experience in PR/Media/Creative/Marketing/Advertising agency is an advantage.
• Solid human resources generalist background.
• Excellent oral, written, and interpersonal communication skills including the ability to present ideas, and/or facts and recommendations effectively.
• Ability to work independently with little direction.
• Interpersonal and team skills with ability to professionally interact with all levels of employees.

*Kindly note that only shortlisted candidates will be contacted.*

We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer engagement, loyalty, and revenue growth.

Key Responsibilities:

CRM Strategy & Implementation:

• Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty.
• Build segmented customer journeys and campaigns tailored to various customer groups based on behavioural data, demographics, and purchasing habits.
• Lead CRM automation efforts and implement new tools or systems to enhance the customer experience.

Data Analytics & Insights:

• Analyse customer data to identify trends, behaviours, and preferences that drive engagement and optimize campaign effectiveness.
• Leverage customer data to create personalized offers, recommendations, and communications to increase purchase frequency and average order value (AOV).
• Monitor and report on the performance of CRM campaigns (open rates, conversion rates, retention rates) and identify areas of improvement.

Customer Segmentation & Personalization:

• Develop and refine customer segmentation models to create highly targeted marketing strategies.
• Implement personalized communication across multiple channels (email, SMS, social media, etc.) to enhance the customer experience and increase retention.
• Utilize predictive modelling and advanced data analytics to anticipate customer needs and behaviours, driving proactive engagement strategies.

Loyalty Program Management:

• Oversee the development and management of the customer loyalty program, ensuring it delivers value to both the business and the customer.
• Continuously optimize the loyalty program through data insights to increase customer retention, lifetime value (CLV), and program participation.

Cross-Functional Collaboration:

• Work closely with marketing, e-commerce, and sales teams to align CRM strategies with broader business goals and promotional efforts.
• Partner with product teams to gather insights on consumer behaviour and influence product offerings that align with customer preferences.
• Collaborate with IT and data teams to ensure CRM systems and databases are optimized for performance and data accuracy.

Market & Consumer Trends Analysis:

• Stay up to date on industry trends, competitor CRM strategies, and evolving consumer behaviour, especially within the beauty and retail sectors.
• Apply learnings from market trends to innovate CRM programs and enhance customer touchpoints across all channels.

Requirements:

• Bachelor’s degree in Marketing, Business, Data Science, or related field.
• 5+ years of experience in CRM, customer engagement, or loyalty marketing, preferably within the retail or beauty industry.
• Strong knowledge of retail consumer behaviours, with a focus on the beauty sector.
• Hands-on experience with CRM tools and platforms (e.g., Salesforce, HubSpot, or similar).
• Proven track record of managing successful CRM campaigns and loyalty programs in major retailers or online marketplaces is a must.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Excellent communication and project management skills.
• Ability to lead cross-functional teams and manage multiple projects in a fast-paced environment.
• Proficiency in segmentation, predictive analytics, and CRM automation tools.

Job Description:

Financial Management and Reporting

• Handle full sets of accounts, including general ledger (GL), accounts payable (AP), accounts receivable (AR), and inter-company reconciliations.
• Ensure timely and accurate submissions for GST, corporate tax, and audit purposes.
• Develop, monitor, and manage budgets, forecasts, and financial plans.
• Prepare monthly, quarterly, and annual financial reports for internal and external stakeholders.
• Analyze financial performance and provide actionable insights for strategic decision-making.

Team Leadership and Oversight

• Supervise and mentor the Accounts Team, ensuring smooth daily operations, including transactions, billings, reimbursements, and cash flow management.
• Foster a collaborative and high-performance culture within the team.

Compliance and Governance

• Liaise with auditors, tax agents, corporate secretaries, and bankers for all financial and accounting matters.
• Oversee financing matters, including letters of credit, shipping guarantees, bills of lading, and T/T payments.
• Maintain compliance with corporate governance, regulatory requirements, and accounting principles.

Process Optimization and Technology Integration

• Identify and implement improvements in financial systems and processes.
• Leverage tools like MYOB accounting and ERP software to enhance efficiency.
• Ensure integration of technology in financial and operational workflows for better control and reporting.

Cross-Functional Contributions

• Collaborate with management on cost control and resource allocation for manufacturing and construction projects.
• Manage corporate reporting in a project-focused environment.
• Provide insights into HR and office practices as needed.

Requirements:

• Bachelor’s degree in Accountancy, Finance, or related field; professional qualifications (e.g., ACCA, CPA, CA) are strongly preferred.
• Minimum of 5 years of relevant experience in manufacturing or construction industries.
• Strong understanding of corporate governance, regulatory compliance, and financial accounting standards.
• Proficient in accounting software (e.g., MYOB) and ERP systems; advanced MS Office skills.
• Exceptional analytical and interpersonal skills, with a solution-oriented mindset.
• Fluency in English and Mandarin (written and spoken) to handle local and regional transactions.
• Familiarity with HR practices and processes is a plus.

JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified

Key Responsibilities:

• Develop and manage the annual budgeting process in collaboration with department heads.
• Ensure alignment of budget plans with organizational goals and financial constraints.
• Prepare periodic budget forecasts and recommend adjustments as necessary.
• Manage the month-end and year-end closing processes to meet reporting deadlines.
• Review and approve journal entries, reconciliations, and financial adjustments.
• Conduct cost analysis to identify savings opportunities and improve efficiency.
• Establish cost control policies and procedures to optimize resource allocation.
• Collaborate with operational teams to monitor project costs and profitability.

1. Responsible for overseeing the daily store operation

2. Developing promotional material

3. Maging Inventory

4. Managing with point of sale (POS) systems

5. Other ad-hoc duties if needed.

6. Manage, plan and coordinates personal activities involved in the production process to insure the continues workflow.

7. Strong member and Customer Service focus

8. A sense of urgency in all activities

Roles & Responsibilities

Salary: SGD 1800 to SGD 2500

5.5 Days working (Monday to Saturday)

Location: Yishun

Job Description:

• Manage admin work
• Liaise with clients, staff, vendors, overseas suppliers, etc
• Perform general office maintenance duties and adhoc administrative duties as assigned
• Perform any other duties as and when assigned by the Director
• Assist in marketing and business development
• Provide directional assistance to the various zones
• Any other duties pertinent to the operations to ensure excellent customer service to customers

Requirements

• Fluent English and Mandarin (written and spoken) to liaise with Chinese speaking associates
• Pleasant, positive and with friendly disposition
• Good communication and interpersonal skills

ob Description & Requirements

· Plan, execute, monitor and control project as per contractual requirements.

· Liaison with the User, consultants & Authorities on project matters.

· Ensure smooth implementation of work progress so project can be completed on time, within budget and meet contractual & safety standards.

· Manage suppliers and sub-contractors to ensure compliance in terms of QEHS, schedule and cost.

· Monitor construction productivity and provide recommendations for improvement to works.

· Preparation of site progress report and necessary documentation.

· Ensure that all project documentation including emails exchanges are maintained properly.

· Report to top management periodically on status/progress of the project.

· Any other duties assigned by management.

Requirements

Degree in Building or Civil Engineering (recognised by Professional Engineers Board, Singapore).

Minimum 8 Years Experience in similar capacity.

· Able to work independently and lead project team.

· Proficient in Microsoft Project and other Microsoft office software.

Job Description:

-Manage 3 outlets day to day operation and sales

-Daily, weekly and monthly work planning and monitoring of all Outlets operation.

-Able to manage, coach and motivate sales and team to achieve target .

-Manage and make sure customers satisfaction are meet

-Manage customer complaints

-Evaluate staff performance and provide feedback

-Outlet administration duty

-Other ad-hoc duties when required

Requirements:

-At least 5 years relevant working experience Retails sales computer

-Experienced in Reception, Front Desk, Customer Service and Administrative duties

-Excellent customer service with good communication & Interpersonal skills

-Responsible, Positive work attitude and with good Initiative

-Prefer applicants with relevant experience in the Beauty Industry

-Able to work retail hour 10am to 10pm

-Possesses driving license.

-Experience in workshop management is essential.

-Good interpersonal and communication skills

1. Hospitality Leadership
2. Managing Financial Budgets & Monitoring Costs
3. Maintaining Financial Records & Reports
4. Hiring & Training Staff
5. Rostering Staff
6. Handling Employee Issues & Conflicts
7. Ensuring Customer Satisfaction & Building Customer Relationships
8. Planning Menus, Pricing & Maintaining Food Quality
9. Managing Inventory & Ordering Supplies
10. Maintaining Environmental, Food Safety & Sanitation Practice

1. Hospitality Leadership

The role of a restaurant manager is to lead the restaurant. They drive company culture and customer satisfaction by managing every aspect of a restaurant to ensure it runs smoothly and makes a profit.

This requires both hard and soft skills to effectively juggle priorities, motivate staff, be creative in increasing revenue and stay ahead of the competition. It also requires financial, marketing, supply chain and employee management skills. To level up, restaurant managers must also optimise policies and procedures because lower outgoing costs and speed are both key to a restaurant's success.

2. Managing Financial Budgets & Monitoring Costs

Restaurant managers require commercial awareness and acute financial management skills. They work closely with the restaurant owner (or in some cases are the owner) to forecast the financial budget, set periodic sales targets and manage the profit and loss statement (P&L). While also controlling operational costs, approving timesheets, sending invoices and ensuring there is enough cash flow for the payroll process to pay employees and suppliers.

They may also need to balance the income after every shift or delegate cash management to another employee.

3. Maintaining Financial Records & Reports

Making money is vital to hospitality management and running a restaurant business. Part of the duties and responsibilities of a restaurant manager is to report on business performance, identifying areas for improvement and opportunities for growth for the restaurant, including maintaining relevant financial records for business and tax needs.

Pulling data from restaurant management software can help pinpoint ways to streamline operations and costs. With ResDiary, restaurants can easily gain complete visibility into their business, compare booking history, identify patterns and predict future trends to help make evidence-based decisions.

4. Hiring & Training Staff

The responsibilities of a restaurant manager are to employ and educate all staff for optimal restaurant operations, including:

• Front Of House (FOH) - host, maitre d'/head waiter, waiters/servers, sommelier, bar staff, runner, busser
• Back of House (BOH) - head chef, executive chef, sous chef, kitchen manager, dishwasher
• Restaurant Operations staff - assistant restaurant manager, cleaning team

The restaurant manager will set the expectations, hire and onboard new employees, outline responsibilities, provide training, support and supervise staff to ensure they’re working in line with the restaurant’s values and policies. This includes conducting periodic reviews to evaluate staff and promote employees for great work.

5. Rostering Staff

A restaurant has many moving parts, and effective staff scheduling is crucial to the success of the restaurant’s operations. The restaurant manager must balance between ensuring the restaurant is probably staffed to meet customer demand while maintaining reasonable labour costs that maximise profitability. Efficiently scheduling rosters or shifts means managing employees and aligning with their availability, assigning roles that play to their strengths and experience, while being adaptable to the businesses changing needs and staff leave. High organisational skills, knowledge of all jobs within the restaurant and flexibility to switch between these roles during peak times or breaks are needed.

6. Handling Employee Issues & Conflicts

Restaurant manager responsibilities extend to handling team conflicts between staff and any disputes they may also have with customers. They will need to mediate between the two parties to create the best restaurant experience for all. This means that meeting customer expectations is as important as maintaining a strong workforce, retaining staff and ensuring a healthy work environment.

7. Ensuring Customer Satisfaction & Building Customer Relationships

A good restaurant manager brings a high level of communication skills, problem-solving skills and excellent customer service skills to the table to ensure the ultimate in guest satisfaction. Memorable and pleasant dining experiences extend across all contact points.

From the ease of booking, all the way to responding to guest feedback and customer complaints in person and online. A restaurant manager must then have a cool head under pressure, be adaptable, listen and provide suitable solutions.

Building and establishing positive relationships helps with customer retention, customer recommendations and brand awareness. Their direct feedback can also inform future decisions on improving the overall dining experience.

8. Planning Menus, Pricing & Maintaining Food Quality

The restaurant industry drives food innovation through culinary experimentation and experiences. As the restaurant manager maintains the operations of the business, they set the direction, financial and supply limitations for the restaurant menu. Designed in collaboration with the head chef, the restaurant manager will research and plan food and beverage menus.

They will develop a menu pricing strategy to optimise supply costs and adjust as required to maximise profit. Whilst also meeting the needs and monitory standards of supply, food quality and presentation.

9. Managing Inventory & Ordering Supplies

Supply chain and inventory management is an important role of a restaurant manager or part of a kitchen manager’s responsibilities in larger restaurants. Basically, this means that the kitchen and restaurant are stocked with everything that both staff and diners need to do their job or enjoy their dining experience. Including ordering and managing required stock levels of food ingredients, condiments, cookware, tableware and staff uniforms. This also involves relationship building with suppliers and implementing monitoring systems to keep track of low stock, loss or theft.

10. Maintaining Environmental, Food Safety & Sanitation Practices

Meeting health and safety regulations are an important part of operating a restaurant and is part of the restaurant manager’s duties and responsibilities.

They ensure that the overall safety of the restaurant environment, equipment, facilities, government licencing, valid hospitality certifications, sanitation compliance and food safety standards are maintained for both staff and customers.

The main skills you need to be a restaurant manager are leadership, organisational, customer service and problem-solving skills. Hospitality/Food & Beverage (F&B) industry knowledge and proven work experience are usually required. A degree in Business Administration or accreditation in business or hospitality management is a plus.

Restaurant managers work in both large and small local restaurant businesses, restaurant chains, hotels and resorts. Their roles and responsibilities will differ based on the size of the restaurant, the number of employed staff and the customer base.

Discover how your team can work more happily and efficiently with help from the right technology, like ResDiary's restaurant booking system. We've created a great guide to help you optimise operations in your restaurant.

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirement:

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Key responsibilities include, but are not limited to:

• Drive sales growth to meet Revenue and Profit objective.
• Managed the entire sales cycle from prospecting, sale proposal preparation, pricing negotiation, closing sales and on-time delivery to customers.
• Build a strong pipeline and ensure accurate sales forecasting.
• Keep abreast of the market, key competitors, and client developments.
• Build strong customer relationship with key customers.
• To monitor and ensure timely payment from customers.

To be successful, you will have:

• Diploma/Degree holder or equivalent work experience.
• Must have proven sales track record with 3 years of experience in logistics.
• Resourceful, critical thinking and problem solving.
• Excellent interpersonal and customer service skills.
• Good English and local language communication skills (written and verbal).
• Proficient in Microsoft office.

This is an exciting role for individual who are passionate about meeting people from different walks of life and has keen interest in selling our technology. If you have the aspiration to learn, we would be happy to have you onboard our team!

Responsibilities:

• Develop Business opportunities , pipelines leading to sales closure and to achieve monthly sales targets set.

• Identify and pursue prospects through various lead generated activities, including direct mailing, cold-calling and referral program.

• Meet with prospects to understand their purchase requirements, decision making process criteria and ultimately supporting them to enhance their business through the various solutions offerings.

• To provide value propositions, prepare quotations thus leading to the conclusion of sales.

• Continuous engagement of existing customers.

Requirements:

• Minimum Diploma or Degree in any discipline.

• Passionate in engaging customers and provide excellent sales and service.

• Good communication and presentation skills.

• Comfortable and committed for an up to 70% outdoor role.

Assume full responsibility for the daily management of all site activities, including construction, installation, commissioning, and operations, ensuring alignment with project timelines, budgets, and specifications.

• Lead and guide on-site teams, ensuring high performance and operational efficiency, and resolving any challenges that arise to keep the project on track.

• Manage the procurement, allocation, and utilization of materials and equipment, ensuring resources are used efficiently and project milestones are met without delays.

• Facilitate effective communication and collaboration among engineers, contractors, vendors, and other stakeholders, ensuring seamless execution and timely issue resolution.

• Conduct regular safety inspections and risk assessments, addressing potential issues promptly and ensuring strict adherence to safety regulations and industry standards.

• Maintain accurate and up-to-date records of daily site activities, including construction progress, material usage, and workforce attendance. Prepare and submit regular status reports to senior management.

• Ensure that all project documentation, including construction drawings, test reports, and acceptance documents, is properly maintained and archived for future reference.

1. Propose department's financial budget for management approval.
2. Develop new business proposals based on market demand.
3. Preparation of tenders, contracts, quality proposal and presentations to clients.
4. Carry out the task assigned by the Manager / Directors when necessary.
5. Develop plans to use new technologies for business processes.
6. Establish, develop and maintain positive business and customer relationships
7. Develop and keep clients account strategy in line with company business plan, to achieve profitable revenue growth.

Job Description

• Lead a team of workers and sub-contractors to perform structural work on site.
• In-depth understanding of structural drawings, specifications, and requirements.
• Oversee structural works, and coordinate with clients, consultants, and sub-contractors on structural matters.
• Drawing list submissions, scheduling, structure handover, and coordination with Consultants and Construction Team
• Value engineering, review and approve C&S consultant’s drawings and in-house RC, structural steel, and architectural shop detail drawings.
• Site rectification and inspections.
• Resolving site issues with the Consultant, Construction/Structure Erection, and QA/QC team.
• Project Resource Management
• Approval and Review of Project Schedule
• Carry out work scheduling, project supervision, and documentation.
• Ensure timely completion and good quality of work.
• Ensure compliance with safety regulations and implement measures to mitigate construction project risks.
• Other ad-hoc duties and tasks as assigned.

Requirements

• Diploma in Civil / Structural Engineering or equivalent.
• At least 5 years of related working experience in structural site site management.
• Proficient knowledge of MS Office, structural design and analysis software and AutoCAD or Microstation
• Ability to prioritize tasks well and able to work independently