Job Role/Level Engineer, System Engineering

Mandatory Skills Aruba Clear Pass

Preferred Skills Cisco Catalyst Switch

Brief Job Description

Responsibilities:

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Requirements:

• Degree/Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Palo Alto Firewall and Clearpass

• Certification in Network related products will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in information security

Key Responsibilities and Attributes :

Duties include providing support security infrastructure, which includes firewall, proxy, and remote access systems.
Investigation, documentation, and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems.
Escalation of issues to and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams.
Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.
Desired platforms/skills include:

Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Check Point Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.
Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary, strong verbal and written skills are also desired.

Special Skills:
Specialists are required to analyse customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities.
Eventually, specialists need to support technology improvements, such as new infrastructure install and hardware/software upgrades, and engineering support.
Relevant certifications preferred: Checkpoint/Palo Alto/Juniper firewalls.
Years of Related Experience: 2-4 years

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

National University of Singapore (NUS) is a reputed world-class university that provides an outstanding and supportive research environment. Singapore is a vibrant, well-connected city with low taxes and research hub in Asia.

NUS Department of Computer Science is seeking an exceptional postdoctoral researcher to lead a cutting-edge collaborative project with a leading tech company, developing a next-generation global overlay network. The project aims to design and implement a high-performance communication infrastructure capable of supporting complex real-time services across diverse geographical regions. He/she should possess experience or interest in the relevant areas:

• Advanced knowledge of real-time communication systems
• Experience with video conferencing and low-latency network protocols
• Strong background in network design and performance optimization
• Proficiency in system architecture and distributed computing paradigms

Qualifications

• PhD in Computer Science, Electrical Engineering, or closely related discipline
• Demonstrated expertise in computer networking and distributed systems
• Research experience in low-latency communication technologies is a plus
• Good publication record in top-tier academic conferences and journals

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Network Loss reduction team is looking for an innovative, hands-on and customer-obsessed Business Analyst. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once.
Ideal candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages.
The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience and get the right things done.
This job requires you to constantly hit the ground running and have the ability to learn quickly.

Primary responsibilities include defining the problem and building analytical frameworks to help the operations to streamline the process, identifying gaps in the existing process by analyzing data and liaising with relevant team(s) to plug it and analyzing data and metrics and sharing update with the internal teams.
The knowledge of analytical tools and understanding of operational processes to develop value streams enabling business owners take data driven decisions is a key deliverable of the role.

Basic qualifications

• 3+ years of tax, finance or a related analytical field experience
• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders

Preferred qualifications

• Experience working with Tableau
• Experience using very large datasets
• Experience creating complex SQL queries joining multiple datasets, ETL DW concepts

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Key Responsibilities and Attributes :

· Duties include providing support to Citi perimeter security infrastructure, which includes firewall, proxy, and remote access systems.

· Investigation, documentation, and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems.

· Escalation of issues to and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams.

· Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.

Desired platforms/skills include:

· Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Check Point Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.

· Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary, strong verbal and written skills are also desired.

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Job Description

The Network Services Support (NSS) team under CTI (Citi Technology Infrastructure), provides 24x7x365 network support in a dual hemisphere, 12hours shift rotation, follow the sun model with one command center in Irving, Texas and the other in Singapore. Each center provides real-time backup for the other enabling efficient transfer of operations.

The NSS supports over 45,000 Network devices including 15,000 data circuits across 103 countries covering North America, Latin America, EMEA, Asia Pacific regions. The NSS is the single point of contact for all network related issues and provides end to end support for the Global Citi network.

As a team member of Network Services Support, your responsibilities includes:

• Providing Technical Support for the firm’s global network with a focus on both network infrastructure projects and infrastructure break fixes.
• To represent Network Services Support (NSS) professionally on conference calls with cross functional partners throughout the technology organization while conducting in depth technical investigations of ongoing incidents involving network connectivity and performance issues.
• Ensuring infrastructure changes, authorization requests, communications to stakeholders for post change testing, arrangement of hardware replacements are completed complying with established process and execute due diligence in planning to prevent causing disruption of services, in compliance with defined IT processes and procedures.
• Display competency and professionalism on conference calls for major incidents which may or may not be due to a failure in NSS managed technology infrastructure. Ability to drive major incident calls as the lead network representative with assertiveness, logical troubleshooting along with clear and concise communication towards both external and internal stakeholders.
• Performs post mortem Root Cause Analysis for complex, high visibility issues or major incidents within tight timeline and the ability to drive vendors assertively to produce justifiable root causes in a professional manner.
• Maintain focus and poise during the support cycle and work through all challenges with a results-oriented attitude and relentless focus on enhanced customer service through rapid incident resolution.
• Collaborate and communicate accurately with people at different technical knowledge level ranging from Subject Matter Experts, Services Managers to Vendor Support Teams, etc, with the goal of aligning all parties towards achieving incident resolution as quickly as possible.
• Good understanding of Software defined networking (SDN) technologies concepts and the evolution and deployment approaches of SDN technology across traditional IP networks.
• Perform pre-defined configuration assurance/standard checks to satisfy Risk & Control and Safety & Soundness initiatives as part of proactive configuration management of all NSS managed technology infrastructure.
• Refine and improve existing processes to accomplish the desired results with better efficiencies and effectiveness.
• Maintain written operational procedures for the organization including document reviews at predefined intervals, ad-hoc procedure updates in response to operational events, and consistently high quality document management.


Skills and Experience Required

• 7+ years of experience in providing network operations supporting a network with 1000+ nodes.
• NOC (Network Operations Center) experience or large financial institution network operation/implementation experience is highly preferred.
• Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, VPN, etc)
• Experience in supporting Load Balancers, DNS, DHCP.
• Strong knowledge of network protocol analysis using industry standard toolsets such as Wireshark capable of performing in-depth packet capture analysis.
• Expert working knowledge following routing protocols: BGP, OSPF, RIP, Multicast
• Strong working knowledge of IPSLA probes, EEM Applets, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
• Strong working knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies.
• Industry certifications includes; CCNP, CCIE, JNCIS, JNCIP, etc
• Strong knowledge in SDWAN technology.
• Intermediate to Expert software or programming knowledge in Python, JSON, Certified Scrum Master, NSO and in Terraform, AWS (Solutions Architect), Kubernetes, is a plus.

General Attributes, Characteristics, and Capabilities

• Highly assertive communications skills, commanding personality while maintaining professionalism. Ability to engage a large audience and lead the discussion with clear, concise, and highly assertive communication.
• Capable of understanding customers’ requirements and setting the correct expectation to stakeholders to prevent re-work or incorrect project delivery.
• Effective prioritization skills and high energy. Ability to work in a fast-paced network operations environment. Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational and project based workload.
• Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions. Ability to drive communication between business leaders and IT. Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence.
• High sense of urgency and commitment to exceed customer expectations. Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
• Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
• Process oriented; self-disciplined and settles well into established systems and structures. Focuses on the journey as well as the destination.
• Ability and flexibility to operate within tightly controlled operational procedures. Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders.
• Demonstrated technical competencies and history of increased responsibilities during previous three years. Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base.
• Strong analytical, organizational, written and interpersonal skills

• Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots and resources.
• Collaborate with all project teams to ensure alignment between all deployment-related activities.
• Liaising with the customer technical representatives.
• Provide recommendations to client on deployment of new features.
• Create and Manage requests on ITSM tool.
• Implement the changes as applicable, test the changes and handover to customer.
• Troubleshoot issues with Network Deployment.
• Troubleshooting critical incidents and problem tickets.
• Identify potential failures and recommend solution.
• Capacity management, forecasting and recommendation.
• L3 Network Engineer with min 7 yrs of experience.
• Good To Have Skills: No Technology Specialization.
• Should have supported Network deployments.
• Should have 6 years of experience in Network operational support/management roles.
• Excellent knowledge and troubleshooting skills on SD WAN, LAN segmentation, Cisco Switches, Cisco Wireless Access Points, Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, Checkpoint, Cisco, Riverbed Bandwidth Optimizers, F5 Load Balancers, NetScaler and BlueCoat.
• Maintain design of LAN/WAN including protocols and routing.
• Identify potential failures and recommend solution.
• Update knowledge base withknown errors.
• Excellent Written and Verbal Communication.
• Flexible to work in 24x7 Shifts.
• Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business.

• ROLES AND RESPONSIBILITIES:
• 
  
• Contributing technical expertise to project drawings and designs.
• Performing cost calculations and preparing financial projections.
• Preparing work schedules in collaboration with the project manager.
• Liaising between contractors, subcontractors, vendors, and suppliers.
• Overseeing construction engineering processes.
• Performing regular tests on materials and procedures to ensure compliance with industry regulations.
• Ensuring that the construction project is completed on time and within budget.
• Documenting processes and keeping detailed construction logs.
• Presenting construction project progress updates to clients and senior managers.

Construction Engineer Requirements:

• Bachelor's degree in civil engineering, mechanical engineer,civil engineering technology, or similar.
• State-approved license.
• At least 2 years experience as a construction engineer in the relevant field of specialization.
• Advance proficiency in construction management software, such as BuildSmart and Smartsheet.
• In-depth knowledge of construction industry regulations.
• Exceptional leadership, project management, decision-making, and problem-solving skills.

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

- assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements.

- develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations.

- Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

Established Info Comm Company seeking Product Sales Executive (Dip in IT/Business)

Mon to Fri Office Hours/ Back end sales support/ service sales

Min 2 yrs experience in Backend Sales Admin and familiar on IT network devices like Network Switches, Wireless Access Point, CCTV products range will be the ideal candidate for this role.

Work Location: Paya Lebar

Jobscope:

· Develop, build, maintain rapport and relationships with Channel Partners & Principal Vendors

· Drive, position, develop and deliver new Business Opportunities for the Product Line(s)

· Work with Sales & Marketing to promote Products & Services Sales

· Prepare Sales Proposals and handle Product Sales Enquiries

· Plan and execute Sales Plan to achieve Sales Quota

· Achieve set targeted Sales Objectives

Our Requirements:

· Bachelor's degree or Diploma in Business / IT or equivalent

· At least 2 years of experience in product or services sales

· Team player with good communication, presentation, analytical, negotiation and interpersonal skills

· Meticulous, self-motivated and able to work under pressure

· Good foundation of information technology trends and developments

· Candidates without prior experience but with IT qualifications & keen on sales admin role are welcome to apply!

We are a team of self-motivated and forward-thinking product and engineering experts, continuously pursuing excellence in our product, technology, and development process that drives efficiency and success across our company. With our mission to enhance organizational capabilities by driving future-forward workplace solutions, we strive to be the go-to team for the best enterprise products.

Job Description

• Software development driven by stakeholder-focused requirements, including effort estimation, solution design, implementation, code review, performance optimization, documentation, monitoring, and bug resolution.
• Communicate with other teams during the analysis and development stages.
• Collaborate with the backend team members on the design and implementation stages.
• Prepare infrastructure and deployment plans to bring features alive.
• Develop and ship cloud-native applications.
• Design and deploy cloud infrastructure.
• Write unit, functional, and end-to-end tests.
• Write understandable, testable, and maintainable code.
• Develop new and maintain the existing features.
• Improve scalability and performance of the existing services.

Job Requirements

• Bachelor's degree or higher in Computer Science or a related field from a reputable university.
• In-depth understanding of computer science fundamentals (data structures and algorithms, operating systems, networks, databases, etc.).
• Relevant backend experience (working experience or internship) using Go or Python.
• Familiar with OOP, Restful API design, and relational database design.
• Familiar with Linux development environments, docker, and Nginx.
• Passionate about coding and programming, innovation, and solving challenging problems.
• Experience in web security is preferred.
• Experience in design and development of large-scale distributed systems is preferred.

Under administrative supervision of the Technology, this position is responsible for the deployment and maintenance of a cloud-based applications infrastructure.

Responsible for deploying, automating, maintaining, troubleshooting and improving the systems that keep the backend infrastructure running smoothly. The role requires you to have hands-on technical experience and a can-do approach towards environment automation / management and continuous improvement.

Job Duties:

• Deploying, automating, maintaining, and managing AWS cloud-based production system, to ensure the availability, performance, scalability and security of productions systems.
• Build, release, and configuration management of production systems.
• Pre-production Acceptance Testing to help assure the quality of our products / services.
• System troubleshooting and problem solving across platform and application domains.
• Suggesting architecture improvements, recommending process improvements.
• Ensuring critical system security using best in class cloud security solutions.
• Evaluate new technology options and vendor products.

Skills and Requirements:

• Bachelor’s degree in computer science or other equivalent technical discipline.
• 1+ years’ experience with using a broad range of AWS technologies (e.g., EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain an Amazon AWS based cloud solution, with an emphasis on best practice cloud security
• AWS Certified Solution Architect (Associate) is preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform
• Experience as a DevOps Engineer in a 24x7 uptime Amazon AWS environment, including automation experience with configuration management tools.
• Scripting Skills: Strong scripting and automation skills.
• Operating Systems: Windows and Linux system administration.
• Monitoring Tools: Experience with system monitoring tools.
• Problem Solving: Ability to analyze and resolve complex infrastructure resource and application deployment issues.
• Experience with other Clouds such as Azure or GCP can be considered.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Technical Analyst to support our client in Singapore which is a top global investment bank.

Job Description

Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.

Your background

This role is an entry level to multiple technology positions. The individual in this role will perform commoditized activities which may include event management, level 1 incident triage, and process and change maintenance and oversight. This individual will build foundational experience in networks, systems, and production support.

Shift and hours of work:

• Each shift will be 12hrs, alternate week’s Wed will be an off day.
• Shift Pattern A: Sun to Wed
• Shift Pattern B: Wed to Sat

What you can expect

The areas of focus for the Technical Analyst includes Event Management, Incident Management, and Level I triage of networking with a primary focus on network change oversight and stability. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking. Technical Analyst are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactive and reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Required Skills:

• Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7
• Basic understanding of troubleshooting methodologies for networking problems
• Basic understanding of Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Good verbal and written communication skills
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

• 2 or more years’ experience in Networking-related disciplines within a design, implementation, or operations role
• Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
• Relevant Industry certifications in Network Technologies
• Cloud or Software Defined Networks knowledge and experience
• Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
• Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience working in an Agile environment
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience with other network technologies
• Proxy/Threat Prevention, DDI, Load Balancing, and AAA

What you will do

• Operational support of network environments:
• Switching & Routing (underlay and overlay)
• Firewall, Traffic Management, Content Inspection, and DNS
• Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:
• Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
• Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
• Operational Change Oversight
• Monitor Network Master Control Room and provide “Air Traffic Control” for all Network changes
• Provide reporting and communication of change activity, including incidents that may be related to change
• Facilitate escalation to NOC and Change leadership teams
• Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
• React to the failure according to business impact, and communicates with management and technical escalation
• Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
• Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Analyst - Event / Incident Management to support our client in Singapore which is a top global investment bank.

Job Description

Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.

Your background

This role is an entry level to multiple technology positions. The individual in this role will perform commoditized activities which may include event management, level 1 incident triage, and process and change maintenance and oversight. This individual will build foundational experience in networks, systems, and production support.

Shift and hours of work:

• Each shift will be 12hrs, alternate week’s Wed will be an off day.
• Shift Pattern A: Sun to Wed
• Shift Pattern B: Wed to Sat

What you can expect

The areas of focus for the Technical Analyst includes Event Management, Incident Management, and Level I triage of networking with a primary focus on network change oversight and stability. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking. Technical Analyst are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactive and reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Required Skills:

• Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7
• Basic understanding of troubleshooting methodologies for networking problems
• Basic understanding of Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Good verbal and written communication skills
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

• 2 or more years’ experience in Networking-related disciplines within a design, implementation, or operations role
• Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
• Relevant Industry certifications in Network Technologies
• Cloud or Software Defined Networks knowledge and experience
• Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
• Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience working in an Agile environment
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience with other network technologies
• Proxy/Threat Prevention, DDI, Load Balancing, and AAA

What you will do

• Operational support of network environments:
• Switching & Routing (underlay and overlay)
• Firewall, Traffic Management, Content Inspection, and DNS
• Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:
• Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
• Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
• Operational Change Oversight
• Monitor Network Master Control Room and provide “Air Traffic Control” for all Network changes
• Provide reporting and communication of change activity, including incidents that may be related to change
• Facilitate escalation to NOC and Change leadership teams
• Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
• React to the failure according to business impact, and communicates with management and technical escalation
• Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
• Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

Job Description

1. Provide consultation, solutions and product knowledge to support sales team

2. Identify customer business requirement/technical requirement and generate sales opportunity with the proper solution.

3. Design right solutions to achieve customer business outcome and maximize customer investment and satisfaction.

4. Present the solution to customer and prepare the technical offer and its cost.

5. Keep updated with market trend to address customer business/technical requirement and find out right new products/services to enhance existing focus solutions. \

6. Work closely with focus technology/business partners, building and growing business relationship.

7. Handover ordered projects to postsales team.

8. Retain and upsell our services to customers.

1 SME level knowledge is essential. (Minimum CCNP)

2. Min 5 yrs of IT experience in Network & Data Centre solutions. 3. Skills in one or more of the following areas a plus: Cisco Data center technologies, Network security (Firewall, VPN, etc.), Cisco ISE, Cisco WLAN

4. Strong business acumen with strong interests in keeping up-to-date with current technologies.

5. Must have experience working in a customer-facing role.

6. Good verbal and written communication and presentation, negotiation skills.

7. Strong consultative skill set to include communications with varying levels of customer personnel as well as the ability to identify and help close new opportunities within existing clients

Roles and Responsibilities:

• Monitoring & Management of Network Security Solutions (8*5 on weekdays)
• Implement hardware, install patches and perform periodical upgrades
• Configure, maintain and manage IPSec and SSL Virtual Private Networks environments
• Support Tufin tool for incident management and reporting
• Implement Approved Policy Changes
• Create Certificates, Check the Partition and Issues New certificates
• Troubleshoot NAC Related Issues & Operations Support
• Add / Modify / Delete – Switch / Router / Wireless device to respective Plugin’s
• Continuity & Incident Mgmt. Coordination
• Implement Approved Plugins & upgrades.

Must Have:

• Palo alto Firewall
• Checkpoint Firewall
• Device installation & Upgrade

Good to Have:

• Firewall policy management and troubleshooting
• VPN troubleshooting
• Network & Incident management

Job Objectives/Job Summary:

As Project Engineer, he/she has to plan, develop and manage any project that is construction based. He/she has the duty of facilitating the construction designs and ensures that these designs are implemented with utmost safety and that the whole process flows efficiently. He/she has to ensure that the materials in use are safe and that the methods being used are appropriate.

Responsibilities/Duties:

• Assist Project Manager in site supervision.
• Responsible for planning, scheduling, forecasting, conducting and coordinating the technical and management aspects of projects.
• Managing and planning the construction project.
• Assist in project tendering, budget for the project within an estimated cost.
• Controlling the cost of the materials and labor.
• Coordination and checking of engineering deliverables.
• Attend site meeting, inspection and monitoring of project progress.
• Liaising and coordinating with all parties involved in the projects such as consultants, main contractors, sub-contractors, suppliers, local authorities, environmental agencies and federal entities etc to ensure successful implementation of the project.
• Monthly project status reports and change orders.
• To manage the daily operation of the project execution.
• Arm their juniors with relevant information on construction.
• Advising the workers on the construction process and addressing their concerns.
• Solving construction problems as soundly as possible.
• Acting as the quality control and assurance to ensure that the project objectives are met.
• Ensure that all the construction safety rules and regulations are being observed.
• Obtaining the construction materials and verifying them.
• Scheduling the construction work of the day.
• Laying down the preferred construction methods.
• Ensuring that the project starts on time and ends within the estimated duration.
• Ad-hoc assignments.

Job Specifications/Requirements:

• Degree in Mechanical / Electrical / Civil & Structural Engineering.
• Have prior 1 year working experience in construction industry.
• Experience in Additions & Alterations (A&A) works in commercial building upgrading project will be an advantage.
• Must have comprehension for written or verbal graphic instructions.
• Must possess good communication skills.
• Relevant site experience.
• Knowledge in Microsoft office (Excel, Word).
• Knowledge in air-conditioning, ducting, piping, etc and have testing & commissioning experience (for Mechanical field).
• Must have ability to write / understand engineering reports.
• Have excellent problem solving skills
• Good team player and customer-focused with excellent communication skills
• Able to work independently with minimum supervision.
• Able to work under pressure with high initiative.

Selected candidates would have the opportunity to work islandwide projects located in Singapore.

Job Objectives/Job Summary:

As Project Engineer, he/she has to plan, develop and manage any project that is construction based. He/she has the duty of facilitating the construction designs and ensures that these designs are implemented with utmost safety and that the whole process flows efficiently. He/she has to ensure that the materials in use are safe and that the methods being used are appropriate.

Responsibilities/Duties:

• Assist Project Manager in site supervision.
• Responsible for planning, scheduling, forecasting, conducting and coordinating the technical and management aspects of projects.
• Managing and planning the construction project.
• Assist in project tendering, budget for the project within an estimated cost.
• Controlling the cost of the materials and labor.
• Coordination and checking of engineering deliverables.
• Attend site meeting, inspection and monitoring of project progress.
• Liaising and coordinating with all parties involved in the projects such as consultants, main contractors, sub-contractors, suppliers, local authorities, environmental agencies and federal entities etc to ensure successful implementation of the project.
• Monthly project status reports and change orders.
• To manage the daily operation of the project execution.
• Arm their juniors with relevant information on construction.
• Advising the workers on the construction process and addressing their concerns.
• Solving construction problems as soundly as possible.
• Acting as the quality control and assurance to ensure that the project objectives are met.
• Ensure that all the construction safety rules and regulations are being observed.
• Obtaining the construction materials and verifying them.
• Scheduling the construction work of the day.
• Laying down the preferred construction methods.
• Ensuring that the project starts on time and ends within the estimated duration.
• Ad-hoc assignments.

Job Specifications/Requirements:

• Degree in Mechanical / Electrical / Civil & Structural Engineering.
• Have prior 1 year working experience in construction industry.
• Experience in Additions & Alterations (A&A) works in commercial building upgrading project will be an advantage.
• Must have comprehension for written or verbal graphic instructions.
• Must possess good communication skills.
• Relevant site experience.
• Knowledge in Microsoft office (Excel, Word).
• Knowledge in air-conditioning, ducting, piping, etc and have testing & commissioning experience (for Mechanical field).
• Must have ability to write / understand engineering reports.
• Have excellent problem solving skills
• Good team player and customer-focused with excellent communication skills
• Able to work independently with minimum supervision.
• Able to work under pressure with high initiative.

Selected candidates would have the opportunity to work islandwide projects located in Singapore.

We are looking for an experienced, driven civil engineer with a wealth of industry knowledge. To ensure success, the ideal candidate should be comfortable splitting their hours between the office, on-site visits, and attending council meetings.

The civil engineer should be a critical thinker and have sound subject knowledge of mathematics and physics to identify and solve engineering problems. You must also possess a certain level of creativity in order to present innovative solutions and improvements to technical processes. The successful candidate will be able to effectively communicate ideas, make recommendations, and negotiate project details with their team, subcontractors, and clients.

Civil Engineer Responsibilities:

• Developing detailed designs.
• Doing feasibility assessments and site inspections.
• Preparing and implementing project plans.
• Researching and providing estimates for projects.
• Reviewing government regulations and ordinances.
• Monitoring and optimizing safety procedures, production processes, and regulatory compliance.
• Making recommendations or presenting alternative solutions to problems.
• Confidently liaising with clients and other professional subcontractors.
• Project management duties (e.g. managing budgets, resources, and deadlines; acquiring and compiling quotes, etc.).

Civil Engineer Requirements:

• Bachelor’s degree in civil engineering or related field, accredited by the Institution of Civil Engineers.
• Registration/Licensure as a professional engineer may be required.
• A minimum of 5 years of industry knowledge may be strongly desired.
• Familiarity with design software, such as Autodesk, AutoCAD Civil 3D, and MicroStation.
• Knowledge of map creation software and photo imaging software.
• Strong analytical and critical thinking skills, with a high level of accuracy in calculations and design.
• Excellent time management skills to ensure project deadlines are met.
• Leadership skills to effectively manage a diverse group of professionals working on one project.
• Ability to coordinate more than one project at a time.