Position: Network Engineer [ Broadcasting ]

• Salary: $8,000 - $9,500 + 15 Days AL + Bonus
• 5 Working Days, 9am-6pm
• Changi South (Between Tanah Merah / Simei / Expo MRT)

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in network and infrastructure engineering in a broadcast environment.
• Extensive knowledge of networking protocols, including TCP/IP, UDP, RTP, and SMPTE 2022.
• Expertise in managing and maintaining Cisco network equipment, including routers and switches.
• Experience with broadcast technologies, including SDI, AES, and MADI.
• Strong understanding of virtualization technologies, including VMware and Hyper-V.

Essential Duties / Responsibilities:

Purpose: This role will have extensive experience in designing, implementing, and maintaining complex broadcast and IT systems in a live television or broadcast environment.

• Design and implement broadcast network and IT systems, including servers, switches, routers, firewalls, and storage solutions.
• Manage and maintain network and IT systems to ensure optimal performance and reliability.
• Collaborate with other teams to identify and resolve technical issues related to broadcast and IT systems.
• Work with vendors to evaluate and select new technologies and equipment.
• Develop and maintain documentation related to network and IT systems.
• Provide technical training and support to staff as needed.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

· Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.

· Good knowledge in Cisco IOS

· Good knowledge in implementation and operations support of NAC (network access control)

· Good knowledge in Aruba Clear Pass / Cisco ISE

· Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting

· Expert level understanding of the OSI or TCP/IP model

· Provide Level-2 technical support and troubleshooting to resolve issues

· CCNP certification

· Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools

· Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint

· Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers

· Knowledge on F5 load balancers

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and Smart Home hardware/software
• Responsible for tracking hardware and software inventory
• Familiarize end users on software, hardware and peripheral device operation used in smart home ecosystem
• Take ownership and responsibility of queries, issues and problems assigned
• Install, configure and setup smart home devices for home owners on site.
• Performs general preventative maintenance tasks on smart home deivces
• Performs remedial repairs on smart home devices
• Resolve and update incidents with in SLA and also update stakeholders
• Update KB with solution provided
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Min Higher NITEC in IT / relevant field or higher
  1-2 Years of experience in IT System Infrastructure
  Good working knowledge experience in implementation / maintenance of IT infrastructure
  Additional advantage if you possess skillsets in System/Network Certs, IT Security Skillsets

Requirement

• Diploma/Degree in Information Technology/Computer Science or any related study
• At least 3 years of experience in Networking
• Experience in firewall, switches, routers, proxy, load balancers, NAC, Wireless, remote access (VPN)
• Knowledge in managing Alcatel switches, Aruba Wireless Controllers, Palo Alto firewall, Network Access Control, RSA, F5 VPN, Alteon Load Balancers.
• Knowledge in Cloud infrastructure (AWS) will be an advantage.

Responsibilities

• Responsible for day-to-day Operation and BAU and administration of network and security infrastructure.
• Manage and maintain the network infrastructure
• Monitor the network performance (bandwidth usage, health of network equipment etc.) to ensure network availability and reliability.
• Support network related service requests
• Proficient in analyzing and optimizing network performance
• Collaborate with cross-functional teams, including vendors or business partners to troubleshoot and resolve network outages, ensuring minimal downtime and service disruption.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Purpose

The Sr. Network Engineer is responsible for all aspects of Customers Network Engineering and Network support functions. This role will also own delivering predictable, reliable and stable network services and overall network support for all of Customer including all DC, Cloud, remote offices the corporate office and field locations. The role includes overall responsibility for providing the designing and implementing the “New” Customer network. The new network needs to rely on the latest in “Zero Trust” technology, SDWAN technology, threat protection assuring Customer is completely secure on all possible attack vectors. This role will follow the 4 guiding principles set forth by our CIO and CTO – “Secure, Stable, Simple and Scalable”.

Responsibilities

· Lead the design and implementation of the new Customer network.

· Manage day to day operational activities of network support, including vendor management.

· Respond to all incidents, network or other to be quickly available for remediation testing and troubleshooting.

· The Senior Network engineer ensures proper management of the Network services (including LAN, SDWAN, MAN, Voice, Video, Wireless, ISP, Zero Trust, EDMZ, and Contact Center Technologies) for Customer in conjunction with the vendor(s). In addition, this role supports Network availability and the introduction of new technology into the Network environment.

· Analyze existing operations and make recommendations for the improvement and growth of the operating environment.

· Manage physical Network assets and re-location services.

· Oversee the performance of the Network and assure it is managed and monitored.

· Assist the overall IT organization in performing problem management duties such as identifying recurring application and infrastructure incidents from a network perspective. This includes the communication of identified problems to relevant stakeholders.

· Manage direct staff members to help facilitate the end users’ ability to perform their work from any location.

· Ensure relevant performance management activities such as measurement of Service Level Agreements are performed.

· Deep familiarity with key technology platforms and how they can impact business scalability. Ensures I&T capabilities are delivered reliably, sustainably, cost effectively and securely. Ensures the end user computing contributions are delivered with agility based on changing business objectives, goals and strategies.

· Stay current on new and emerging technologies and platforms. Provides recommendations on what future technologies should be assimilated, integrated and introduced within Customer to ensure end user computing capabilities respond to the needs of our digital business strategy.

· Where appropriate, participate in negotiate or re-negotiate contracts with vendors and professional services providers.

· Improve communication and collaboration throughout the organization allowing technology and systems to be facilitators of collaboration.

· Develop, secure stakeholder buy-in, and implement an end user computing vision as Customer embarks on a digital transformation.

Basic Qualifications

· 15+ years related Network Architecture, Engineer and management or lead experience

· 5-7+ years IT leadership experience, ideally at a global manufacturing company leading teams of similar scale

· Expert skill level with industry leading Network hardware and software technologies and architectures including CISCO, F5, Gigamon, Wireless (Aruba, Meraki), Infoblox, Solarwinds, NetScout, ZScaler, Zero Trust, Edge, Cloud Adjacency, Route53, Direct Connect, etc…

· Significant experience in large dynamic routing environments.

· Expert knowledge of routing protocols like BGP, OSPF, and EIGRP

· Should have previous experience managing vendors and outsourced offshore resources.

· Minimum of 7 years' experience of contributing to the success of a range of midsize-to-large initiatives with above-average levels of complexity and business criticality, building a team-oriented, collaborative environment, and creating business cases and managing budgets,

· Experience managing public internet routing, transport and access

· Extensive knowledge of network service providers for both Public and private line access

· Experience in facilitating change, including collaboration with management stakeholders.

· Proven internal and external influencing skills at senior and executive management levels.

· Preferably proven experience or demonstrated capability in leading large, complex and or transformational initiatives in dynamic environments and taking advantage of digital opportunities to innovate business models and enable the digitalization of the business.

Preferred Characteristics

· Ability to effectively communicate and instill confidence with peers and all key stakeholders.

· Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.

· Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.

· Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units

· Expertise in budget planning and financial management

· Deep understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and how they may be applied to the enterprise to drive digital business

· Ability to manage geographically diverse teams and overcome the culture clashes that may arise

· Ability to drive organizational change and build capabilities that effectively balance the needs for continuously exploiting capabilities to optimize operational efficiency, with delivering innovative and agile IT solutions to enable the business to explore digital business opportunities

· Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the IT workforce

*NOTE: Required must be Bilingual. English and Chinese.

⇒ Role Summary

We are looking for a candidate Senior Network Engineer for our banking client in the APAC Network and Telecoms Department.

⇒ Main Responsibilities

• Maintain and upgrade BNPP Corporate Investment Bank (CIB) network and connectivity to other CIB offices, regional exchanges, collocation sites and clients.
• Provide network design, solution deployment, and technical documentation for network and security related equipment such as LAN, WAN, Data Center networks.
• Translates business requirements into technical designs that ensure availability, stability, scalability, security and ensure the solutions comply to Bank’s standard.
• Work on Transformational projects for APAC region.
• Optimize tooling for network infrastructure team, strong focus on automation.
• Understands the Regional business requirements, translates them and elaborates in coordination with the central engineering teams suitable technical solutions in line with the Global team’s Infrastructure standards.
• Gathers all business requirements, defines, documents and communicates solutions to the appropriate parties and implements or oversees implementation of those solutions with the central team.

⇒ Technical and Behavioural Experience

• Advanced knowledge of network architecture design, implementation, and support.
• Practical experience in deploying network and security equipment, such as Cisco routers, switches, wireless infrastructure, and DWDM Layer 1 experience.
• In-depth knowledge of TCP/IP, BGP, OSPF, EIGRP, IP multicast, QoS, VPC, VRF, spanning tree, Data Center setup and Cisco ISE with strong deployment and troubleshooting experience.
• Familiarity with network monitoring and troubleshooting/analysis tools, such as Zabbix, MFNA, Solarwinds, WireShark, CPacket, SevOne etc.
• Familiarity with Market access across Asia Pacific, and ability to utilize network knowledge and experience to improve network infrastructure performance.
• Working knowledge of ITIL framework.
• Proficiency in handling complex IT-related projects: from writing a proposal, initiating, & planning projects, to executing, monitoring/controlling projects, until and including project closure.
• Good team and relationship builder with excellent communication skills at all levels.
• Excellent document skills.
• Excellent organisational skills.

⇒ Qualifications and Working Experience

• 5+ years of experience in Network deployment services, with minimum 2 years in finance industry.
• Expertise in exchange connectivity and trading network infrastructure design, implementation and support (CCIE is a strong ‘plus’).
• Client-oriented, strong communication and organization skills.
• Expertise in PMI methodology
• Self-starter
• Ability to work under pressure and delivery the project on time.
• Fluency in English

Job Description: Senior Network Engineer

We are seeking a consultant with extensive experience Expertise in exchange connectivity and trading network infrastructure design, implementation and support (CCIE is a strong ‘plus’)

Key Responsibilities:

• Maintain and upgrade network and connectivity to other offices, regional exchanges, collocation sites and clients.
• Provide network design, solution deployment, and technical documentation for network and security
• related equipment such as LAN, WAN, Data Center networks.
• Translates business requirements into technical designs that ensure availability, stability, scalability,
• security and ensure the solutions comply to standard.
• Work on Transformational projects for APAC region.
• Optimize tooling for network infrastructure team, strong focus on automation.
• Understands the Regional business requirements, translates them and elaborates in coordination
• with the central engineering teams suitable technical solutions in line with the Global team’s
• Infrastructure standards.
• Gathers all business requirements, defines, documents and communicates solutions to the
• appropriate parties and implements or oversees implementation of those solutions with the central
• team.

Required Skills & Qulaification:

• Bachelor’s degree in information technology or equivalent
• 5 to 7 years’ experience of network architecture design, implementation, and support
• 5 to 7 years’ experience in deploying network and security equipment, such as Cisco routers, switches, wireless infrastructure, and DWDM Layer 1 experience.
• In-depth knowledge of TCP/IP, BGP, OSPF, EIGRP, IP multicast, QoS, VPC, VRF, spanning tree, Data
• Centre setup and Cisco ISE with strong deployment and troubleshooting experience
• 5 to 7 years’ experience with network monitoring and troubleshooting/analysis tools, such as Zabbix, MFNA, SolarWinds, Wireshark, CPacket, Sev One .
• Familiarity with Market access across Asia Pacific, and ability to utilize network knowledge and experience to improve network infrastructure performance.
• Working knowledge of ITIL framework
• 5 to 7 years’ experience handling complex IT-related projects: from writing a proposal, initiating, & planning projects, to executing, monitoring/controlling projects, until and including project closure.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd
Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R22110286

Responsibilities:

• Provide 2nd level and up support for NOC and product team
• Provide Level 2 or 3 product and solution support
• Deployment of servers, workstations and network equipment (e.g. Microsoft Windows, Linux/UNIX Systems, Virtualization, Security and Application Management Solutions) network, endpoint and server solutions (eg, Network, Systems and Security Monitoring Systems, NGFW, IPS, IDS, SIEM, Routers, Network/Security Analysis Tools etc)
• Be Subject Matter Expert in assigned product categories
• Project manage deployment of IT solutions
• Presales Support for IT solutions
• Documentation

Requirements:Minimum a Diploma holder in IT

• Minimum a Diploma holder in IT
• Possesses at least 3 years related NOC, network/server/endpoint support experience
• Experience in IT infrastructure management tools
• An up-to-date knowledge and understanding of business and industry needs as well as the technical demands
• Recognition of the importance of customer focus and/or of serving the needs of the end user
• Excellent communication skills, particularly the ability to communicate with staff who are not technically trained
• The skill to take on a variety of tasks and pay attention to detail
• Analytical and problem-solving ability
• Team-working skills and the ability to feel comfortable working with different work teams, clients and groups of staff across an organization
• Organizational skills and the ability to prioritize your workload
• Microsoft, Cisco, ITIL, CISA, CISSP, CREST, CEH product, networking, virtualization, security solutions knowledge and professional certifications will be a plus

Training will be provided if deemed necessary

Company Overview:

Argentra was founded in 2001 with a core focus on Information Security. A key achievement was winning a contract to develop and implement a custom data security application for the Defence industry. Our commercial clients benefit from our experience in high security environments. Argentra’s technical experts also provide technical consultation and support to other system integrators who require our specialised technical skills.

At Argentra, we put our customer’s interest first by understanding your problems, suggesting the solutions that you need. We won’t sell you what you don’t need. As a specialist engineering company, we have years of experience in developing custom security software, security risk consulting. Large System Integrators, Software Principals and Distributors engage Argentra to support their projects because our of specialist skills. For certain skills in Information Security, we may be the only expert provider of the skill set in Singapore.

Argentra is certified and has expert skills in different brands of IT Security Solutions which enable us to give good advice and recommendations to our clients. Our practical real-world experience enables us to deliver difficult security projects on time and on budget. We have the practical real-world experience to provide our clients with expert advice

Interested and qualified applicants for the above position, please submit comprehensive resumes stating current & expected salary to:

Argentra Solutions Pte Ltd

Email: [email protected]

* Only short-listed candidates will be notified for interviews
* No phone calls regarding the positions will be entertained, please send in your applications via email/post

Must have worked strong hands on working experience on all the network skills and more specifically must have extensive experience in Zscaler and Zero Trust

Should have worked on many projects; network support projects in this technology Zscaler and Zero trust.

Resource must be Bilingual – Chinese + English Speaking

Your Roles and Responsibilities:

• Participate in implementation of various software services
• Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
• Help track milestones and proactively drive any activities that may jeopardize orders from completing on time
• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
• Document service requests, escalate as needed, and provide timely and accurate updates
• Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers
• Expedite and escalate issues when necessary to ensure timely delivery of services
• Help prioritize projects, manage and direct activities to deliver connectivity within project schedule
• Communicate and collaborate with internal customers, stakeholders and network carriers
• Assist with metrics development and operational reporting/reviews
• Support planned systems maintenance activity while minimizing impact to services
• Read and comprehend vendor specific requirements
• Deploy and support client global production network including edge, backbone, data center, and content delivery network infrastructure.
• Provide Technical Leadership and guidance during deployment activities in the client data centers and POPs, including in the areas of facility power, cooling, rack layout and cable management, physical equipment installation, network equipment configuration, testing and handoff for production traffic.

Required Qualifications/Skills:

• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Knowledge of cable throughput and transit distances
• Understanding of telecommunications industry in a switched network provisioning environment
• Understand basic telecommunications practices, terminologies, and interfaces
• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications:

• Network Certification
• Various coding experience

Network Engineer – Routing and Switching

Required Key Skills

• Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
• Good knowledge in Cisco IOS
• Good knowledge in implementation and operations support of NAC (network access control)
• Good knowledge in Aruba Clear Pass / Cisco ISE
• Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting
• Expert level understanding of the OSI or TCP/IP model
• Provide Level-2 technical support and troubleshooting to resolve issues
• CCNP certification
• Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools
• Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
• Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers
• Knowledge on F5 load balancers

Priority Tasks

• Workplace is at customer premises and staff has to follow instituted Workplace securities
• Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem w.r.t Routing and Switching
• Perform configuration change activities
• Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual
• Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/IBM premises, including performance monitoring, bandwidth monitoring.
• Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
• Perform periodic OS upgrade and Patching as and when required.
• 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
• Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
• Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
• Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
• Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer/IBM
• Provide multi-vendor equipment support across a wide range of models and types of networking equipment
• Maintain the inventory of certificates and install/update/renew certificates as and when required.
• Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per IBM security policies and standards.
• Maintain/Update IBM inventory list and compliance related databases or similar Databases.
• Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date
• Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
• Perform device activation / deactivation as per IBM service activation and deactivation process.
• Maintain the IP address inventory and allocate new IP address when required by business.
• Engage third part vendors to resolve hardware issues and follow up till closure
• Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.

Summary

The Infrastructure and Tools (Cisco AppDynamics) Operations Engineer focuses on the ongoing maintenance, support, and optimization of Cisco Application Performance Monitoring (APM) solutions after their initial deployment (Day 1). This role requires a deep understanding of Cisco APM tools (AppDynamics) networking, application architectures, and ITIL practices. The engineer ensures the continued health, performance, and stability of the AppDynamics environment and its ability to provide valuable insights into application performance.

Job Scope

Implementation and Configuration:

• Support the implementation of Cisco APM solutions (AppDynamics) for customers

• Collaborate with clients to understand their application environments, business goals, and performance monitorin needs.

• Install, configure, and fine-tune Cisco APM agents and collectors to monitor applications and infrastructure components.

• Integrate Cisco APM with existing monitoring and management tools.

• Define and configure application performance baselines and thresholds.

• Develop custom dashboards and reports to visualize application performance data.

Performance Monitoring and Analysis:

• Proactively monitor application performance metrics (response times, transaction volumes, error rates, resource consumption).

• Analyse performance data collected by AppDynamics to identify bottlenecks, perform root cause analysis on outages, and pre-emptively alert for potential problems.

• Utilize Cisco APM tools to trace transactions, diagnose performance problems, and identify root causes.

• Collaborate with application development teams to optimize application code and infrastructure configurations.

Troubleshooting and Optimization:

• Troubleshoot application performance issues using Cisco APM tools and diagnostic techniques.

• Work with network, infrastructure, and application teams to resolve performance bottlenecks.

• Optimize application performance by tuning application parameters, infrastructure configurations, and network settings.

• Implement performance improvements and validate their effectiveness.

Maintenance and Support

• Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.

• Perform regular maintenance and upgrades of Cisco APM solutions.

• Ensure the availability and reliability of the APM infrastructure.

• Provide technical support to users of the APM tools.

• Stay up to date on the latest Cisco APM features, best practices, and releases.

Documentation and Knowledge Sharing:

• Develop and maintain comprehensive documentation for the APM environment.

• Create knowledge base articles and training materials for users.

• Share knowledge and expertise with other team members.

Responsibilities:

• Support implementation and maintain Cisco APM solutions to monitor critical applications and infrastructure.

• Configure and customize Cisco APM agents, collectors, and dashboards.

• Define application performance baselines, thresholds, and alerting rules.

• Proactively monitor application performance and identify potential issues.

• Analyse performance data and troubleshoot performance problems.

• Collaborate with application and infrastructure teams to resolve performance issues.

• Optimize application performance by tuning application and infrastructure configurations.

• Perform regular maintenance and upgrades of Cisco APM solutions.

• Ensure the availability and reliability of the APM infrastructure.

• Provide technical support to users of the APM tools.

• Create and maintain documentation for the APM environment.

• Stay current on the latest Cisco APM features and best practices.

Requirements

• Bachelor's degree in computer science, network engineering, or a related field.

• 2 or more years of relevant experience with maintaining AppDynamics in a production environment.

• Possesses ACIP (AppDynamics Certified Implementation Professional) certification or can attain within 3 months.

• Has working experience with programming languages (e.g., Java, .NET, JavaScript)

• Strong understanding of large-scale application deployment architecture and challenges in both on-premises and cloud environments

• Working experience with other observability industry platforms (Datadog, Dynatrace, etc.) and cloud experience is a good to have.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

Experience and Qualifications required:

• 5+ years of experience in Network deployment services, with minimum 2 years in finance industry
• Expertise in exchange connectivity and trading network infrastructure design, implementation and support (CCIE is a strong ‘plus’)
• Client-oriented, strong communication and organization skills
• Expertise in PMI methodology
• Self-starter
• Ability to work under pressure and delivery the project on time.
• Fluency in English

Job Responsibilities:

1. Network Setup and Maintenance:

Help set up and keep the organisation's network running smoothly by following the network design, ensuring everything works well, is reliable, and can handle future growth.

2. Security Management:

Follow and monitor security policies to protect the organisation's IT systems, including managing firewalls, VPNs, and security systems, and suggest improvements when needed.

3. Troubleshooting and Support:

Provide level 2 and 3 support for network and security issues. Escalate complex problems to the IT Manager when necessary and assist the Help Desk with general IT support.

4. Backup and Disaster Recovery:

Carry out and maintain backup and disaster recovery plans to minimise downtime and prevent data loss during problems.

5. System Monitoring:

Regularly monitor network performance and security alerts. Respond to issues promptly and take preventive steps to avoid problems, either directly or by working with external partners.

6. Documentation:

Keep all documentation related to network settings, security procedures, and IT support processes up to date so the IT team can easily access them

7. Compliance and Audits:

Ensure the network and security systems meet industry standards and assist in audits or assessments.

8. Collaboration:

Work closely with the IT Manager to align network and security efforts with broader IT goals and provide support when the IT Manager is unavailable.

9. User Training and Support:

Show good security practices and help train staff on network security. Provide general IT support to ensure everything runs smoothly.

10. Vendor Management:

Work with external vendors for network and security projects to ensure services are delivered on time and within budget.

Job Requirements:

Networking and Cybersecurity Skills:

• Good knowledge of setting up and managing network systems, including experience with routers, switches, firewalls, and VPNs. Understanding cybersecurity, such as threat management, is a plus, and certifications like CISSP, CEH, or CompTIA Security+ are preferred but not required.

Willingness to Learn:

• A strong desire to keep learning about the latest trends and technologies. Being open to taking courses on networking, cybersecurity, and IT support is important.

Experience with Tools:

• Some hands-on experience with network management tools and cloud-based networking and security services.

Problem-Solving Skills:

• Good at analysing problems and coming up with effective solutions for network and security issues.

Communication and Teamwork:

• Able to explain technical information clearly to people who may not have a technical background. Comfortable working in teams and willing to step in and help with IT Manager and Help Desk roles when needed

This role requires strong technical expertise, proactive problem-solving, and the ability to collaborate within a small team.