Be a part of a successful Application Development team in Renesas!

Responsibilities:

• Responsible to develop/outsource hardware designs on Analog measurements
• Responsible to develop/optimised required Firmware including APIs and Libraries
• Responsible to create application notes and training materials
• Build up Application Solution Skill set on Energy/Power Measurements
• Required to train and support Field Application Engineers and customers in ASEAN, India, Australia/NZ

Requirements:

• Degree in Computer Engineering/Computer Science/Electronic Engineering or its equivalent
• Proficient in C and assembly language programming with good understanding of microcontrollers/microprocessor basic architecture
• Creative and have a passion in embedded system design and development
• Possess good presentation and communication skills
• A team player who is self-motivated, resourceful, proactive and able to work in a collaborative environment with both individual and team decision making
• Ability to understand and execution of given project specification within timeline
• Ability to report regional requirements and provide technical support to FAEs and Strategic Customer
• Willing to travel
• Preferably 2 to 5 years of experience but fresh graduates may apply as well

Possessing the following will be added advantages:

• Lead engineer or managed a team of engineers
• Good understanding of Embedded software systems and the requirements of a Product
• Proficient in Analog and Digital Circuitry Hardware design/troubleshooting and Systems software Design
• Good understanding in Integrated Development Environment tools such as simulator, debugger, emulator
• Experience in version control (Git, SVN)

knowledgeable in

• CAD Tools such as Altium schematic entry and Layout or equivalent
• Understand Energy/Power Concept and Calculation
• Communication Stack/Protocol or equivalent
• Applications such as Metering, Sensory

Primary role purpose:

Based out of our Singapore office, the Systems Engineer will be responsible for the Operational Systems Engineering aspect of the GX Radio Network Subsystems, on a global scale, thus it will be covered by more than 15 ground stations to gateway traffic.

The role is essential for managing the Radio Access part of the GX radio network subsystems to fulfil the 24/7 on-call support to operations. Work with our Technology teams and vendors to bring new RAN features into operation. Test and verify any new upgrades in the lab and preproduction system. The Systems Engineer will also have to coordinate and interface externally with manufacturers, to follow up on any bug fixes and make sure the vendor support is provided promptly and efficiently to operations and engineering, to meet all the SLAs and availability requirements. The successful candidate will be responsible also, for providing operational technical support to any Network Operations, Customer Care and Business portfolio enquiry that requires UT Core Module and Network systems combined troubleshooting.

The successful candidate will have to travel periodically to the manufacturer and Satellite Access Station facilities. You will be responsible for ensuring that the system is manufactured, assembled, verified, validated and functions per the requirements of the contract, to be able to perform the following operations engineering tasks.

Key Responsibilities:

• Advanced disciplinary expertise acting as functional/sector specialist
• Work with Technology teams and other stakeholders to validate, test and deploy software and hardware upgrades in production
• Test and validate the functionalities of the new releases before and after deploying them to production
• Create procedures for Network Operations and site operators to follow and maintain proper systems behaviour
• Work on resolving complex issues that may impact multiple areas
• Take ownership of both internal and external relationships receiving direction in the form of objectives
• On-call duty, providing 24/7 engineering support for GX Radio network, globally
• Responding to Network Operations and Customer Service enquiries and provide solutions promptly
• Troubleshoot any RAN-related problems (H/W or Systems), ensuring all agreed SLAs and availability figures are met
• Raise support cases with vendors and manage the bug fix implementation with minimum traffic impact
• Interact with vendor Development teams to validate and cascade new software and configuration settings into the live network safely
• Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis
• Perform preventive maintenance and maintain H/W availability for all redundancy schemes
• Actively participate in RDT functionality by implementing Change Requests and preparing all sites for new s/w and patch roll-out
• Support the integration and operation of the safety services (Maritime and Aero safety service) with the Radio network

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

1. Provide the best to our customers through a service-oriented culture

2. Create new value through innovation

3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

• Responsible for providing technical assistance and support related to computer systems, applications, hardware or software testing
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
• Provide technical assistance and support for incoming queries and issues related to computer, systems, software, applications, and hardware
• Respond to queries either in person or over the phone
• Write training manuals
• Maintain daily performance of computer and application systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair applications and computer hardware and software
• Run diagnostic programs to resolve problems
• Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

• Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
• Experience in basic networking support
• Experience in supporting OS platforms such as Windows 10 and MS Office applications
• Prefer candidates who are resourceful, good working attitude & takes initiative
• Good communication skills and administrative skills