The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Role responsibilities include: Update and maintain portfolio analytics database. Assist in preparing monthly performance reports of the portfolio and Investor packs Track and review performance of existing holdings and presenting findings to senior management. Market Scan & proactive tracking of macro & micro trends. Portfolio management: Monitoring the investment portfolios on a regular basis, tracking performance against benchmarks, and making adjustments to ensure alignment with investment objectives. Conduct research and analysis on investment opportunities across various asset classes including equities, fixed income, private equity, and private debt. Assist in preparing investment decks and recommendations for investment committee and board approvals. Other ad-hoc tasks as assigned Qualifications: 4-6 Years experience in the desired field  Degree holder in Accounting, Finance, Business or Economics. Proficient in Microsoft Office tools and familiarity with Bloomberg / Other portfolio management software. Team management experience (desirable). Detailed-oriented and high level of work quality. Strong Work Ethic, Good written, verbal communication and presentation skills and the ability to articulate complex financial information to non-financial stakeholders. Self-motivated, hands-on, takes initiative and be able to work independently. Compensation will be around $6K plus annual discretionary bonus + medical insurance.

Remuneration Package

• Basic salary up to $6,500

Responsibilities:

• Work closely with Project Sales to understand clients’ requirements.
• Ability to liaise with oversea associate to come out with details drawing and visual.
• Work with QS and prepare drawings, costings, quotation and proposal.
• Work closely with Project Sales to manage project tasks and work schedule.
• Meet and present Design proposals to clients.
• Follow-through all required clients’ communications and correspondences.
• Maintain excellent customer relationship.

Requirement:

• Degree/Diploma in Interior Design/Architecture or equivalent.
• Have at least 5 years of relevant experience in commercial fit-out.
• Able to handle commercial projects (Retail F&B and Commercial Office experience is an added advantages)
• Work well in a team, is discipline, positive and willing to learn and grow with the team.
• Knowledge of using ZOOM, Google Docs and MS Office preferred.
• Competent in using software(s): AutoCAD/Google SketchUp/3D Studio Max/Photoshop.
• Flair in creative and have a passion for spatial design.
• Service oriented, proactive and have an outgoing personality
• Organise, can multitask and detail in work.
• Design and Build projects scale ranging up to $2mill

Interested candidate for this role can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Administer and maintain the JIRA instance including installation configuration and regular updates to the latest version. Manage user accounts permissions and access levels collaborating with various teams to set up appropriate user groups and project roles. Design create and maintain custom Dashboards workflows issue types and fields to match project processes and requirements. Oversee integrations between JIRA and other tools like. Confluence third party apps Troubleshoot integration issues and collaborate with relevant teams to resolve them. Configure and maintain projects boards and filters to support different teams’ workflows and ensure data accuracy and integrity. Monitor system performance and proactively address any bottlenecks or performance issues. Scale the system as needed to accommodate increasing demand and usage Implement and enforce security best practices to protect sensitive data and prevent unauthorized access. Set up and maintain a robust backup and recovery strategy to ensure data integrity and business continuity. Provide training and support to end users and team members including best practices tips and tricks for using JIRA effectively. Investigate and resolve complex issues related to JIRA functionality integrations and data integrity. Maintain detailed documentation for system configurations processes and procedures. Manage the deployment of JIRA changes updates and new features while minimizing disruptions to ongoing projects. Collaborate closely with cross functional teams’ stakeholders and vendors to understand requirements and ensure smooth collaboration.

You will be part of Global Market Technology team in Singapore , playing a lead BA role with the following responsibilities :  Working across the project teams and collaborating with the business to ensure alignment of business analysis activity towards the program outcomes.  Assist with planning of new initiatives, including: • Engage with key business stakeholders to identify opportunities for improvement.  Identify high-level scope requirements, key dependencies, benefits, risks, issues etc.  Identify the gaps that need to be addressed to close the gap between the current state and future state to inform the investments needed in people, process and technology and subsequent funding needs Inform a roadmap for future tranche planning with the focus on delivering high value, high impact initiatives first Collaborate and engage with other members of the leadership team to achieve shared goals, optimise team outcomes. Define high-level requirements and oversee all detailed requirements to ensure that they are comprehensive and fit for purpose for delivery teams. Involved in projects end to end leading to implementation What you will bring to the role Requirements Significant Business Analyst experience (ideally 8+ years) working in large Financial institutions  Must have min 4 years of experience working with Global market application  Knowledge in front office (market risk, pricing, analytic, product control, trading) Experience in various asset classes (either FX, Money Market, fixed income, derivaties, etc) Experience with trading systems including Calypso or Murex or Summit Exceptional communication skills Experience managing and leading teams. Experience within both PRINCE 2 and Agile environments Proven experience in applying formal business analysis and business architecture methodologies (BPMN, BABOK, Agile Scrum, etc) Interested candidates please email your latest resume to [email protected]

SG Financial Market Middle Office Apprenticeship Programme Recent Polytechnic Graduates who join the SG FM Middle Office Apprenticeship Programme will go through a 12-month learning and development journey across various SG FM Middle Office functions. During this learning journey, you will embark on two 6-months rotations. You will be exposed to different projects and tasks, alongside structured trainings, mentorship and on-the-job learning. Through the programme, you'll experience an incredible and varied global learning experience, which include: Talent assignments Technical and professional skills training Future skills and development workshops Targeted online learning Inspiring thought leadership speaker events Real-life business problem solving and more We'll provide you with the tools, training, network, and support to help you become a change agent, and drive innovation and creativity across the Bank. Financial Markets Middle Office provides value added services to the global FM business across US, Europe and Asia. Collectively we: Enable: We contribute to increased Sales & Trading productivity through effective trade and post trade operational support. We are trusted advisors for the business and take responsibilities for front to back trade exception management and resolution Protect: We are responsible or the correct risk representation at point of capture and throughout the trade lifecycle. We are product specialists and ensure new products and new business opportunities are effectively operationalized Improve: We adopt a continuous improvements mindset and strive to reduce Cost per Transaction through continuously challenging the status quo. We focus on Trade Capture STP improvement to mitigate fraud and operational risk and deliver scalable services back to the business. Connect: We are accountable and responsible for all T0 activities and act as a conduit between Front Office and the other enablement ad operation teams. We act as a Global Team and communicate clearly and with respect in line with SCB values Strategy Awareness and understanding of the Group's business strategy and model appropriate to the role. Business Financial Markets Middle Office was set up in 2016 to deliver first class trade support, business enablement and accurate / timely trade representation in order to meet obligations to clients, counterparties and regulators. We are product and process subject matter experts aligned to the Global Financial Markets business providing follow the sun support, a continuous improvement mindset and industry connectivity. Processes Responsible for running data analysis tools working with the Middle Office Product Leads to clean, change and process raw data and extracting actionable, relevant information that helps the business make informed decisions. Risk Management Operate as a first line of defence for the FM Front Office in their daily operations. Governance Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Key Stakeholders Head, Global Financial Markets Middle Office Head, FMMO Business & Process Governance Middle Office Leadership Team Other Responsibilities Understanding of trade capture, trade lifecycle, trade controls, other day-to-day processing activities Understanding of technical aspects within trade processing systems, regulatory risk and controls compliance management, and other risk escalation processes Drive continuous improvement by developing and solutioning new initiatives to enhance relevant work processes for effectiveness and efficiency purposes across the global Middle Office Promote and foster an environment where prioritisation, deadline management, streamlined data workflows, proper data governance, and other collaborative data practices are enforced Work closely with the Middle Office Leadership Team to analyse and develop key insights and metrics for high-level decision making relevant to well managed business and cost optimisation Preparation of internal communication collaterals such as newsletters and slide decks for risk and governance forums Our Ideal Candidate Graduated with a Polytechnic Diploma with less than 2 years of working experience Have the permanent legal right to work in Singapore Keen interest in Banking and Finance industry Processes excellent interpersonal skills, multi-cultural awareness and sensitivity Independent worker who can demonstrate robustness in ethnics and resilience Exceptional written and oral communication skills

The Housekeeping Administrator is responsible for coordinating Housekeeping department’s back-end operations by ensuring ongoing exchange and follow-up of information and requests between residents and guests, colleagues and other departments. The Housekeeping Coordinator carries the responsibilities of managing FCS, lost and found records and clear documentation at the storage areas along with other administrative duties wherever deemed necessary.

Primary Responsibilities

Responsible for Housekeeping office operations in timely organised fashion

• Ensures seamless coordination in communicating information to relevant sections in accordance with the hotel’s Standard Operating Procedures (SOP).
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics.
• Receives, records and stores lost and found properties following the established lost and found procedure.
• Ensures accurate update of room status into the Property Management System (PMS) and investigate discrepancy (if any).
• Maintains key control and follows established key control procedure.
• Monitors linen runner activities and productivity.

Creates a welcoming experience that meets residents’ and guests’ expectations

• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Prepares amenities for VIP and any special setup required in suites.
• Monitors Royal Service requests and makes sure requests are closed on time as per standards.
• Updates guest’s profile into PMS as per received preferences for future references.
• Monitors “Do Not Disturb” rooms and follows the established procedure.

 Prepares daily operation needs

• Ensures smooth handover of daily activities to next shift.
• Updates bulletin boards with pertinent information.
• Prepares sufficient amount of guest supplies daily prior to the end of shift.
• Assists Assistant Manager with inventories, linen supplies etc.
• Liaises with Engineering with reference to maintenance repairs and out of order rooms.
• Undertakes and manages the Rooms Reconciliation tasks independently.

Involvement as a member of both the Housekeeping and the Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Shows care for assigned work areas by organising and maintaining the office and work areas in pristine condition throughout and at the end of shift.
• Ensures that all equipment used is clean and kept in good working condition at all times.
• Organises own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Understands the difference in guest hierarchy and different room categories.
• Attends and contributes to colleague meeting and any other related activities.
• Undertakes and performs any additional duties as assigned by Managers.