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Job Description:
About Us
Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.
For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!
To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/
Job Description
The incumbent will work with the various stakeholders (Academic Director, relevant faculty members, students, internal and external stakeholders) to ensure the smooth running of the admissions process of the designated programmes. S/he will have an important public relations role representing the MSc Programmes Office, NUS Business School, and NUS both internally and externally and will contribute to the Business School’s mission and values.
The duties and responsibilities are as follows:
- Contribute to a dynamic team involved in the growth of the MSc Programmes Office
- Oversee and manage the admissions administration and processes (e.g. review application materials, organize/conduct interviews, prepare reports and admissions materials for management review, etc.)
- Liaise with prospective applicants on application documentation and submissions
- Oversee and provide support to students for admissions-related matters (e.g. Application process, Matriculation, etc.)
- Collaborate closely with faculty in conducting and transcribing admission interviews
- Contribute to the review and improvement of the admissions processes
- Conduct administrative briefing sessions for students
- Provide admission and general counselling to students
- Generate reports for the management team
- Coordinate overseas delegation visits and summer programmes
- Train and mentor junior staff
- Deliver a superior level of customer service and programme satisfaction to internal and external stakeholders
- Support Welcome Sessions, Orientation and other programme events organized by the MSc Programmes Office
- Other duties as assigned by the Associate Director, Director, Academic Director and Programme Office
Qualifications
- Degree from a reputable University in any discipline
- Minimum 3 to 5 years of relevant work experience, preferably in a higher education institution
- Possess excellent oral and written communication skills with the ability to confidently engage and consult with senior-level internal and external stakeholders
- Strong organizational ability and high attention to detail in tracking and managing admissions for academic programmes
- Observant in identifying process, operational and service gaps and propose solutions
- Passionate in seeking constant improvements to processes and service delivery
- Strong customer service focus in cross-cultural environments
- Self-driven with a high level of autonomy and yet be a team player simultaneously
- Able to set priorities, multi-task and work under pressure
- Proactive and demonstrate creative, innovative and service-oriented approaches to problem solving
- Willingness to adopt flexible work hours and undertake business travel if needed
- Internet savvy with good computer (Microsoft Office Applications) skills. Programming knowledge will be an added advantage.
(Appointment job grade will commensurate with the selected candidate's experience)
