We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

This headcount will assume the Operations role at OSPL, with the main scope and responsibilities listed below:

Marine Operations Responsibilities:

1. Lead the Marine Ops Team (MARSIN) to achieve berthing excellence for OOCL services and vessels.
2. Coordinate with HKG MOC on berthing priority for incoming vessels.
3. Handle exceptions and ensure cost-effective and efficient operations.
4. Engage in discussions with strategic vendors (e.g., PSA Terminals).
5. Evaluate marine ops vendors’ performance.
6. Continuously review Ops cost and address unfavorable trends.

EQM Operations Responsibilities:

1. Lead Equipment Ops Team (EQMSIN) in managing depot and EQM inventory at OSPL.
2. Ensure sufficient EQM to support OSPL business.
3. Manage depot and equipment operations effectively.
4. Coordinate with EMC to meet EQM ops KPI targets.
5. Evaluate depot vendors’ performance.
6. Review EQM stock allocation based on depot performance.

In addition to the above dual functions, the Manager or Senior Manager will also be expected to initiate process improvements to align with business and customer requirements.

Requirements:

The candidate must possess the following:

• Minimum Degree in a relevant field.
• Good analytical skills and proficiency in utilizing digital tools (e.g., Power BI).
• Quick decision-making and effective vendor engagement for maintaining Ops excellence.
• Demonstrate instant leadership, enthusiasm, and a commitment to Ops excellence.

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging
• Maintain standardized data definitions and globally streamlined data entry procedures
• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

To be successful in this role you have:

• Minimum 1 year Workday and/or ServiceNow Experience (or Similar SaaS technology)
• Strong experience with maintaining HR data processes that are built to scale
• Highly data-driven, analytical mindset and great attention to detail
• Passion for data integrity
• What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
• Strong experience with MS Excel

Portfolio Reporting and Managment:

• Performance Management reporting
• Cash Flow reporting & Management
• Produce comprehensive reports on investment performances, risk metrics and compliance for stakeholders
• Cash & Security Position Reconciliation
• Support Investment Management activities via deal due diligence and tracking market trends.
• Regularly generate analytics reports on various performance

Oversight of Portfolio Management System (Bloomberg):

• System Management: Assist the investment analyst in managing and maintaining the management system, ensuring data processing accuracy and efficiency.
• Technical Support: Collaborate with relevant teams to troubleshoot and resolve technical issues related to the portfolio management system.

Qualifications:

• Bachelor’s degree in Finance & Accounts from NUS / NTU /SMU etc is required.
• 1-2years of internship/ Full time experience in Finance/ Investment Operations roles, ideally with exposure to financial management
• High Calibre freshers are welcome to apply
• Strong understanding of accounting standards, general corporate law, financial principles, and regulatory requirements.
• Ability to multitask, prioritize and manage complex projects effectively
• Proficiency in financial analysis tools, accounting software, Bloomberg and Microsoft office suite.
• Organizational Skills: Strong organizational and time management skills are necessary to handle multiple tasks, meet deadlines, and prioritize work effectively in a fast-paced investment operations environment
• Problem-Solving Skills: The ability to identify operational inefficiencies, develop solutions, and implement process improvements is crucial for optimizing investment operations and enhancing efficiency.
• Self-motivated, hands-on, takes initiative and be able to work independently.

Established in 2019, Gaia Lifestyle Holdings Pte. Ltd. is a Food and Beverage (F&B) and Shared Services Company managing F&B Operations as well as providing support services to a rapidly growing Group of Companies in multiple industries comprising concert/live shows management and promotions, F&B, hospitality, and real estate management. Gaia Lifestyle Holdings Pte. Ltd. regularly measures and improves process quality, examines, and applies best industry practices, identifies new and advanced technological implementations as well as trains and develops our employees to keep them relevant.

The primary role of the HR Executive is to provide support to the Group Human Resource Team and any other persons or companies assigned, in a professional and timely manner. This individual possesses communication, friendly, approachable, people management skill, good team player, meticulous and detail oriented.

Job Responsibilities

• Manage employment administration such as preparing of employment contracts, HR letters, etc
• Organise confirmation and performance management review
• Manage employee's leave, claims and attendance administration
• Liaise with insurance agents on Foreign Medical Insurance, Work Injury Compensation Insurance, entity insurance and insurance claims if any
• Process monthly payroll (2 pay run cycles), submission of CPF, submission of annual employment income tax, etc and ensure statutory compliance
• Update statutory information with the relevant government authorities and submit government claims as and when required
• Conduct meaningful employee engagement and communications including HR dialogues
• Participate and support ongoing employee welfare activities and Company events
• Prepare monthly HR reports as required
• Document processes
• Manage employee’s exit process
• Perform other HR-related, general administration duties and other duties as assigned

Job Requirements

• Diploma/ Degree in Human Resource or Business Management
• Minimum 3 years of HR Generalist and payroll experience
• Experience working in a Hospitality or F&B industry is advantageous
• Good understanding of HR practices including Employment Act
• Proficiency in Microsoft Office applications
• Good disposition, interpersonal, meticulous and detail oriented
• Comfortable working in a fast-paced environment
• Possess a positive attitude to learn and grow with the company

• Provides advice and guidance to other employees
• Work autonomously while ensuring CEO expectations are readily met and exceeded.
• Defining, implementing and revising operational policies and guidelines for the organization
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Liaising with departmental heads to develop financial plans and ensure company-wide compliance
• Developing and implementing human resources policies and Supporting strategic objectives
• Completing performance reviews in a prudent manner
• Delegating responsibilities to ensure staff members grow as capable participants
• Employing various initiatives to coach employees to optimize their capabilities.
• Ensuring compliance with laws and regulations
• Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
• Driving the company’s operating capabilities to surpass customer satisfaction, retention and company goals
• Overseeing marketing initiatives and implementing better business practices.
• Spearheading strategies to steer the company’s future in a positive direction.
• Oversee daily operations, while controlling and managing inventory and logistics
• Ensuring daily operations run smoothly and as efficiently as possible
• Controlling company costs and introducing tactical initiatives to address theft and other losses.
• Monitoring invoices, money handling procedures, accounting and bank processes.
• Preparing timely and accurate financial performance reports.
• Must have extensive experience in managing accounts (Xiaohongshu, TikTok, and Instagram) on self-media platforms. Familiarity with platform rules and algorithms is essential.
• Ability to develop effective self-media strategies for clients in these industries.
• Strong team management and leadership abilities. Demonstrated experience in leading teams to work efficiently and achieve goals.
• Excellent communication and coordination skills, capable of maintaining strong relationships with clients, team members, and partners.
• Strong data analysis and interpretation skills. Ability to provide optimization recommendations and improvement measures based on data insights.
• Understanding local market trends and characteristics and providing strategic advice for the company's expansion.
• Proven ability to build teams and standard operating procedures (SOPs) from scratch.
• Capable of assembling an efficient self-media operations team.
• Good communication skills in English and Mandarin to liaise with our China HQ team.

about the company

Our Client is a global bank with a far-reaching international network. The company prides themselves on providing an extensive and comprehensive range of products and financial services to customers worldwide.

about the job

• Oversee, monitor, and support daily operations related to cash payment processing for derivatives and equities clearing as well as Treasury activities.
• Perform reconciliations and ensure proper balancing for Nostro accounts and counterparties.
• Partner with relevant stakeholders to resolve discrepancies and exceptions, identifying root causes of issues.
• Propose and identify opportunities to automate key processes.

skills and experience required

• Min. Bachelor Degree in Banking & Finance or relevant discipline
• > 3 years of experience in similar capacity
• Possesses strong knowledge of local regulations, analytical skills and a keen eye for data and process management.
• Demonstrates problem-solving abilities, identifies automation opportunities and seeks continuous improvement in workflow and professional skills.

To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)

Responsibilities:

-Liaise with internal employees and customers on transportation/delivery arrangements

-Handling of import & export documentation for custom clearance and preparing the necessary documents.

-Liaise and follow-up with airline carriers/ forwarders / carriers for shipment / delivery status.

-Support any other duties as required in the department.

Requirements:

-Minimum Degree in Business Administration/Internationa Business or equivalent

-The candidate will be required to travel internationally as part of their job responsibilities

-Flexibility with travel schedules and availability is essential.

-The role involves regular communication (e.g., meetings, negotiations, emails) with teams or clients globally

Our client is a globally recognised investment firm with offices in key financial hubs around the world. They are seeking an Investment Operations Analyst to join their team in Singapore.

This role offers an exciting opportunity to work within a dynamic and fast-paced environment, focusing on foreign exchange markets and employing systematic investment programs based on fundamental macroeconomic and financial factors.

• Opportunity to work in a global investment firm
• Focus on foreign exchange markets and systematic investment programs
• Fast-paced, team-oriented environment

What you'll do:

As an Investment Operations Analyst, you will be expected to demonstrate your understanding of various financial markets including foreign exchange, commodities, equities, and fixed income. You will also be responsible for managing derivatives risk and conducting daily reconciliations. Your role will involve using software such as Microsoft Office and Adobe Illustrator for investor analysis and communication. Additionally, you will maintain daily transaction blotters and ensure all trades are settled promptly.

• Demonstrate understanding of foreign exchange cash, futures, and OTC forwards pricing
• Demonstrate understanding of commodity, equity, and fixed income markets and pricing
• Demonstrate understanding of fund administration and fund accounting
• Well versed in post trade execution and reconciliations
• Gain experience with daily reconciliations/collateral management procedures with multiple counterparties on a global basis
• Develop proficiency with software used for investor analysis and communication: Microsoft Office, Adobe Illustrator
• Maintain and create daily transaction blotter and ensure all trades are settled in a timely manner

What you bring:

The ideal candidate for the Investment Operations Analyst role will have a degree in accounting, business administration, statistics or quantitative methods. You should possess strong analytical skills along with exceptional interpersonal abilities. Your excellent oral communication skills will be crucial in this fast-paced environment. We value candidates who are reliable, highly organised and detail-oriented. The ability to work independently to complete assignments in a timely manner is also essential.

• Education: B.A. or B.S. in accounting, business administration, statistics, or quantitative methods
• Strong analytical, interpersonal, and problem-solving skills
• Exceptional oral communication and excellent teamwork skills
• Ability to work well in a fast-paced, team-oriented environment across time zones
• Reliable, highly organized, and detail-oriented nature
• Ability to work independently to complete assignments in a timely manner

What sets this company apart:

Our client is a leading player in the global investment landscape with a strong presence across major financial hubs worldwide. Their flagship product focuses on the foreign exchange markets employing a systematic investment program based on fundamental macroeconomic and financial factors. They offer an inclusive work culture that values teamwork and commitment to departmental goals.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations. Sales Operations Specialist responsibilities will include, but are not limited to, basic project management, order processing, troubleshooting and problem solving, tracking, and reporting, sales support, training, and other assigned activities.

Sounds interesting? Read on!

What you will do:

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Order processing of Purchase Orders and resolving order issues.
• Act as liaison between various departments such as Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Global Services, Legal, Finance, and Accounting.
• Monitor and maintain assigned program(s) (e.g.VE Subscriptions, NGINX, Shape, Volterra)
• Answer pre and post sales questions from Channel and F5 sales teams.
• Research inquiries and assist internal and external customers.
• Coordinating expedites requests and escalations.
• Ensure the integrity of the Salesforce data.
• Performs other related duties as assigned.

What you will bring:

• BA/BS degree
• 3 years of Sales Support experience preferred
• Previously worked in a high-tech environment is highly desirable
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Salesforce experience is preferred.
• Must be detailed oriented with a proven ability to multi-task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Proven ability to collaborate in a team environment.
• Good understanding of sales processes, order administration processes, etc.
• Have experience supporting and working with Sales Team
• Good interpersonal skills
• Intermediate Experience with Salesforce
• Ability to work independently in a dynamic fast paced environment, with minimal supervision
• Ability to work under pressure
• Exhibits professional work behaviour and positive attitude
• Comfortable interacting with Sales Team

What You’ll Get:

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, comprehensive benefits, and cool perks
• Culture of Giving Back
• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-BH1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].

Plan the schedule and arrangement with project team and engineers

Follow up on the plan and execution for project and logistics

Prepare site operation schedule.

Prepare site PV system operation critical event or checks together with engineer.

Learn and grow with the planning teams together

Work with project team on site preliminary report

Fresh Grad Welcome

Key Responsibilities:

• Oversee and plan cash flow activities, ensuring timely management of incoming and outgoing funds.
• Track loan schedules, manage credit facility drawdowns and repayments, and ensure compliance with financing agreements.
• Collaborate with internal teams on trade finance operations, including Letters of Credit, Bank Guarantees, and payment-related processes.
• Conduct multi-currency bank reconciliations and support banking inquiries, including KYC processes.
• Assist in managing banking relationships and financing activities.

Requirements:

• Minimum 1-3 years of relevant experience and Diploma/ Degree in Accountancy/ Finance/ Business
• Recent Graduates with relevant finance internships are welcome to apply
• Proficient in Microsoft Office applications
• Diligent, proactive and an eye for detail
• Good interpersonal and communication skills
• Able to multitask and work independently
• Exposure to commodity financing is an added advantage

Please contact Brendan Low or email your cv directly in word format to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted.

We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

About CapBridge

CapBridge Pte Ltd, a member of FOMO Group, is an investment and asset allocation platform for corporate and individual investors to build a portfolio of direct investments in various public and private market instrument. alongside other institutional lead investors. Combining advanced financial technologies with comprehensive service throughout the investment and development horizon, CapBridge assists in connecting and enabling cash and treasury management, and in assisting mid or late-stage high growth companies with accredited investors and strategic buyers globally across key industry sectors.

CapBridge is based in Singapore, featuring a premier geographic presence, an unparalleled legacy of growth, and superior access to the global financing markets. We seek to transform the manner in which capital is allocated and value is optimised, realized throughout an integrated digital platform. We achieve this by by:

• Syndicating and aggregating premier cash management products
• Achieve greater portfolio diversification through exclusive and proprietary private market deal flow
• Expanding access to capital for Entrepreneurs and promising high growth companies

CapBridge is well positioned through its extensive experience in developing a world-class capital markets system, championing the interests of small enterprises, entrepreneurs and high growth companies. We are currently looking for a Relationship Manager to join our distribution team. The role is based in Singapore. We offer attractive remuneration with commission and the opportunity to join a high-performance team.

Key Responsibilities:

• Assist Business Development, Custody Operations and 1X Operations team with daily tasks and activities
• Coordinate communication between the sales team and other departments such as marketing and operations
• Maintain organized records of sales activities, transactions, and correspondence
• Assist with the preparation and delivery of sales materials and product information to clients
• Assist in new partnerships and databases to expand client and product outreach
• Conduct research on market trends, competitors, and potential customers
• Provide insights and recommendations based on research findings to support sales strategies
• Work with the KYC team on facilitation of the onboarding process
• Assist in coordinating with issuers, partners, and internal stakeholders to ensure smooth listing and onboarding process
• Assist with the preparation of all customer journey workflow and documentation
• Collaborate closely with the marketing team to align and coordinate sales initiatives
• Handle administrative tasks such as scheduling meetings, managing calendars, and organizing files
• Assisting in identifying areas for process improvement and efficiency gains

Requirements

• Bachelor’s degree in Economics, Finance, Accounting or Engineering
• Excellent interpersonal and communication skills
• Works well in a team and across other teams
• Self-motivated and driven
• Strong IT and analytical skills for problem-solving
• Experience in sales support, portfolio management, investor relations or growth investing in Finance Industry is preferred

About CapBridge

A member of private markets ecosystem CapBridge Financial, 1X is the first MAS-regulated private securities exchange in Singapore and widely regarded as the third board in the global financial centre.

Built on the blockchain, 1X is a “light-touch” and cost-effective private listing venue designed for family businesses, as well as growth and pre-IPO companies. The exchange provides companies with market-oriented solutions such as direct private listings and employee share trading.

With a 1X listing, founders, owners, and growth stage companies can achieve partial exits and tradability in private shares while retaining flexibility and control. Private investors on 1X can freely and securely trade in and out of their positions to achieve liquidity anytime, anywhere.

For more information, visit https://www.1x.exchange

Key Responsibilities:

• Assist Business Development, Custody Operations and 1X Operations team with daily tasks and activities
• Coordinate communication between the sales team and other departments such as marketing and operations
• Maintain organized records of sales activities, transactions, and correspondence
• Assist with the preparation and delivery of sales materials and product information to clients
• Assist in new partnerships and databases to expand client and product outreach
• Conduct research on market trends, competitors, and potential customers
• Provide insights and recommendations based on research findings to support sales strategies
• Work with the KYC team on facilitation of the onboarding process
• Assist in coordinating with issuers, partners, and internal stakeholders to ensure smooth listing and onboarding process
• Assist with the preparation of all customer journey workflow and documentation
• Collaborate closely with the marketing team to align and coordinate sales initiatives
• Handle administrative tasks such as scheduling meetings, managing calendars, and organizing files
• Assisting in identifying areas for process improvement and efficiency gains

Requirements

• Bachelor’s degree in Economics, Finance, Accounting or Engineering
• Excellent interpersonal and communication skills
• Works well in a team and across other teams
• Self-motivated and driven
• Strong IT and analytical skills for problem-solving
• Experience in sales support, portfolio management, investor relations or growth investing in Finance Industry is preferred

Our client is dermatology clinic with different branches in Singapore.

• Provide expert advice to customers on skincare and beauty products.
• Answer questions and offer personalized recommendations based on customer needs and preferences.
• Ensure that products are well-organized, stocked, and displayed in a visually appealing manner.
• Build relationships with customers and follow up on purchases to ensure satisfaction and foster loyalty.

Requirements:

• Diploma and above.
• At least 2 years of experience in beauty/skincare retail industry.
• Ability to work in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

Top non-negotiable skills:

• Min. 3-4 yrs exp of deployment project (network deployments)
• Understanding of the tools (Jira)
• Agile project mindset (Scrum and Sprint)
• In depth exp in project governance
• Reporting
• Proj Mgt qualification (Scrum master).
• Good to have Certification Prince 2, PMP.

A Network Engineering and Operations (NEO) Optical Project Manager (PM)/Scrum Master is responsible for managing optical network deployments that form the interconnection platform. Optical Projects include the deployment of network hardware, services or process improvements that enhance our project delivery. You will be responsible for ensuring all project plans, tasks, and issues are up to date. Identify solutions that overcome blockers, mitigate risks, and escalate as required. Represent NEO Optical delivery within meetings, whilst providing clear and concise updates to the business.

Abilities

• Experience working in fast-paced organizations with the ability to work to deadlines, whilst managing often changing and conflicting priorities.
• Establish trust with project staff and develop strong working relationships.
• Identify cross-functional dependencies and work with relevant department stakeholders to coordinate and prioritize activities.
• Possess a good understanding of IT and Telecommunications terminology and practices.
• Experience working on optical network deployment projects or similar function.
• Manage escalations with project stakeholders.
• Resolve issues by identifying the root cause and implementing robust, lasting solutions to prevent reoccurrence.
• Continuous Improvement (CI) mindset.

Typical daily tasks

• Manage Programs/Projects involving Optical Infrastructure/Services deployment.
• Project Governance - Ensuring project resources execute against plans within the agreed time frame and budget.
• Tracking costs associated to a project, ensuring projects remain within budget
• Stakeholder Management - Leading scrum and other project calls as required, whilst keeping teams and management informed of critical activities and challenges impacting the program.
• Supporting Vendor & Supplier Management, including logistics where needed
• Reporting - Create group/project weekly Product Status Reports (PSRs), Milestone trackers, Metrics & Reports for communicating statuses to management.
• Risk & Issue Management – Working with resources to ensure risks/issues are identified, documented, and managed to guidelines.
• Attend project wash-up reviews and provide input to develop key learnings and execute actions to address them.
• Identify areas for continuous improvement, document issues seen, and provide suggestions on how to handle them.

Skills

• 5 years+ experience executing Agile project/program management.
• Optical/DWDM deployment project experience of Ciena and/or Infinera networks is desirable
• Relevant experience in the IT/Telecom and/or Datacenter industry
• Good knowledge of networking fundamentals
• Ability to prioritize and manage multiple tasks.
• Excellent time management and problem-solving skills
• Ability to communicate at the executive level.
• Experience with Jira/Confluence & MS Office suite

Qualifications

• Bachelor’s degree in computer science or related field
• SCRUM practitioner certification or equivalent
• ITIL V4 foundation desirable.

EA Number: 11C4879

Top non-negotiable skills:

· Min. 3-4 yrs exp of deployment project (network deployments)

· Understanding of the tools (Jira)

· Agile project mindset (Scrum and Sprint)

· In depth exp in project governance

· Reporting

· Proj Mgt qualification (Scrum master).

· Good to have Certification Prince 2, PMP.

Abilities

· Experience working in fast-paced organizations with the ability to work to deadlines, whilst managing often changing and conflicting priorities.

· Establish trust with project staff and develop strong working relationships.

· Identify cross-functional dependencies and work with relevant department stakeholders to coordinate and prioritize activities.

· Possess a good understanding of IT and Telecommunications terminology and practices.

· Experience working on optical network deployment projects or similar function.

· Manage escalations with project stakeholders.

· Resolve issues by identifying the root cause and implementing robust, lasting solutions to prevent reoccurrence.

· Continuous Improvement (CI) mindset.

Typical daily tasks

· Manage Programs/Projects involving Optical Infrastructure/Services deployment.

· Project Governance - Ensuring project resources execute against plans within the agreed time frame and budget.

· Tracking costs associated to a project, ensuring projects remain within budget

· Stakeholder Management - Leading scrum and other project calls as required, whilst keeping teams and management informed of critical activities and challenges impacting the program.

· Supporting Vendor & Supplier Management, including logistics where needed

· Reporting - Create group/project weekly Product Status Reports (PSRs), Milestone trackers, Metrics & Reports for communicating statuses to management.

· Risk & Issue Management – Working with resources to ensure risks/issues are identified, documented, and managed to guidelines.

· Attend project wash-up reviews and provide input to develop key learnings and execute actions to address them.

· Identify areas for continuous improvement, document issues seen, and provide suggestions on how to handle them.

EA Number: 11C4879

Join one of the growing regional banks in Singapore as a Head of Regulatory Advisory and MAS Liaison covering wealth management, retail banking, commercial banking and global markets.

This strategic role will report to the Chief Compliance, legal and Risk and work closely with the CEO and senior Business Stakeholders while leading an existing team of 8/10 people.

The Head of Regulatory Advisory and MAS Liaison will be a proven leader with exceptional communications skills capable of articulating all communications to both senior stakeholders within the Bank and the MAS.

Profile

• Minimum 15 years of experience in Compliance within Banking
• At least 5 years of experience in leadership
• Solid knowledge of both Wealth Management and wholesale banking
• Solid experience in regulatory advisory and liaison
• Polished and credible individual
• Strong written and oral communication skills
• Preferred Chinese speaker as a large portion of the Bank AUM come from China HNW Individuals

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

Position: Wealth Executive

Location: Henderson Road
Working Day: Flexible
Working Hours: Hybric work
Salary: $3,000 Monthly Allowance + Commission

We have a track record of successfully nurturing entry-level planners, paving the way for them to establish robust careers from the very start. Our proven and meticulously structured ecosystem has propelled newcomers to remarkable heights within their first year. Join us, and experience a transformative journey supported by the tools and guidance necessary to elevate your career to unprecedented heights.

• Proven Track Record: Join a team with a consistent track record of guiding entry level consultants towards quantum growth in production and earnings within the first year of joining.
• Compensation Package: We offer a fair compensation package to ease your transition into the FA team, ensuring you are well-rewarded for your efforts.
• Recognition: Experience success and walk amongst giants with a cohort comprising 40% Million Dollar Round Table (MDRT) qualifiers, numerous Court of Table (COT) qualifiers and 2 Top of Table (TOT) qualifiers.
• Proprietary Platforms: Differentiate yourself from industry peers by leveraging our exclusive platforms, offering you unparalleled opportunities to expand your clientele and network.

Unique Selling Points (USPs) of Company:

• Transformation and Empowerment: We have the ability and a proven track record of propelling newcomers to remarkable heights within the first year.
• Guidance for Excellence: Benefit from the company ecosystem and guidance, propelling you to excel.
• Mentorship Opportunities: Gain insights from experienced consultants through our mentorship programs, fostering your personal and professional growth.
• Fair Compensation: Enjoy a fair compensation package to support your transition and reward your hard work.
• Client Acquisition Platform: Never worry about shortage of leads; we provide a robust client acquisition platform for you to build your clientele.
• Comprehensive Training: Benefit from extensive training programs that will equip you with the knowledge and skills necessary to excel in wealth management, financial advisory, business owner planning, estate planning, property advisory, re-financing and more.
• Allowance Schemes: Take advantage of our monthly allowance schemes to provide stability of income while you grow your career.
• Business Essentials: Receive state of the art IT tools and our proprietary applications that will help you navigate the required administration and paperwork with ease.

Who We Welcome:

• Entry-level candidates eager to excel in the financial advisory field and helping clients achieve their financial objectives.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Eagerness to learn and adapt in a fast-paced and evolving industry.

Requirements:

• Candidate must possess at least full A levels/ Diploma/ Degree
• Possess certifictate - M5 M9 M9A Hi

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

(Part Time) Beauty Advisor (Skin Care Product)

• Min. 3 months commitment
• Salary: $12/hr
• Working hours: 12pm-8pm (1 hr unpaid break)
  Work Schedule: Min 3-4 days in a week (inclusive of 1 weekend)
• Outlet Locations: Vivocity, ION, Takashimaya, Raffles City, Parkway, Ang Mo Kio, East (Changi Airport/Tampines), etc (rotational; must be able to commit to more than one location )

Job Description:
•  Demonstrate a thorough understanding of skincare products, ingredients, and their benefits.
•  Engage customers to assess their skincare needs and concerns.
•  Recommend suitable skincare routines and products based on individual requirements.
•  Provide product demonstrations and explain the application techniques
•  Proactively cross-sell and upsell products to maximize sales opportunities.
•  Assist in maintaining the cleanliness, organization, and visual merchandising of the store.
•  Monitor inventory levels and promptly restock products as needed

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/7143

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Responsibilities

• Reports to the Head Operations Support Services (OSS)/ General Services in COMPANY’S, the incumbent will be responsible for providing administrative and operations support for various functions for the hospital.

• Manage operation and systems as well as review and improve the functional units in OSS/General Services

• Ensure timely review of service/lease/license contract terms and conditions and costs of services/contracts

• Assist with the department’s logistics, equipment and services including procurement, inventory, payments and records management

• Assist with the review and updating of the department’s policy, SOP documents, training plans for staff, emergency response plan for the department and financial budgeting

• Work with the various functions to manage and review the feedback/incidents and ensure corrective action and necessary follow-up

• Work with staff from various functions to initiate different types of projects (A & A, Rejuvenation, Improvement) and supervise their implementation

• Work closely with internal departments/clinics and external agencies to coordinate operations, compliances and collaborative partnerships

Requirements

• Bachelor Degree in any discipline

• 5 years or more of related working experience

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

We are looking for a Middle/Back Office Operations Associate Director with OTC Derivative product knowledge for our Singapore office.

Responsibilities Include:

• Coordinating overall work plan for US client service group operations staff, which includes managing and monitoring work in progress

• Working closely with India operations managers to ensure that both locations are aligned at all times

• Providing coaching, training and leadership as necessary to the client service team

• Performing regular review of MIS to monitor breaks and perform root cause analysis.

• Acting as liaison between client and prime brokers and counterparts to facilitate break resolution when required

• Contributing to internal project initiatives regarding new product development, testing and implementation

• Overall client satisfaction including acting as the senior client relationship manager, ensuring there is a good dialogue between client and team and clients are kept abreast of internal changes and new initiatives

• Working closely with the Implementations department to ensure all new clients operations capabilities (setups, reorgs, conversions) are launched successfully and in a timely manner

• Providing technical operations/industry knowledge to clients

• Day to day interaction with other departments to prevent/resolve issues

• Producing and collating management information statistics

Skills and Knowledge Desired:

• Bachelors degree in business/finance or related discipline

• 5+ years experience in Accounting or Back Office Operations working for a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner

• Prior experience with Equities, Fixed Income, Futures, FX, and Options a must

• Prior experience with Credit, Interest and Equity Derivatives a must

• Solid knowledge of corporate actions

• Middle/Back office experience covering trade settlements, fail control, cash, position and trade reconciliation, and client servicing

• Prior supervisory experience

• Ability to delegate effectively

• Advanced MS Excel knowledge

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

Partnering with a reputable bank, we are currently sourcing for an AML Operations Lead at an SVP level for their retail banking business. The incumbent will be tasked to ensure operational effectiveness and control within the AML function.

​

​RESPONSIBILITIES:

• The incumbent will be responsible in continuously evaluates current processes to identify opportunities for improving effectiveness and efficiency, ensuring clear communication and successful execution of strategies.
• You will take the lead in working with key stakeholders to develop a clear vision and long-term strategy that proactively responds to industry, company, and regulatory changes.

​

REQUIREMENTS:

To be qualified for this position,

• Strong experience in driving operational excellence and managing banking operations
• Min. 10 years experience in anti-money laundering and banking operations
• Strong domain knowledge in AML and Sanctions (other Fin. Crime risks are a plus)
• Strong knowledge of the latest financial crime investigation processes and methods

​

Please contact Xuan Kwok at +65 6950 0354 or [email protected] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1433611

Only successful candidates will be notified.

• Singapore Based (Geylang)
• 5 days, 8.30am- 6pm
• Salary: $5000 - $6000 + $500 transport allowance
• At least Diploma in Business Management or any related fields; 8 years’ experience in F&B operations
• Career Progression Opportunities

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279