1. Maintain equipment and systems

• Supervise and assist in driving direction and strategy for optimal maintenance of building-related equipment and systems with respect to the business activities to enhance function efficiency and effectiveness
• Supervise and assist in cross-departmental collaboration on maintenance and repair activities to minimise equipment downtime at customer's sites
• Supervise and assist in formulating pre-emptive strategies to de-risk the building-related equipment and systems from major equipment and systems failures and malfunctions
• Supervise and assist in financial and budgetary requirements of maintenance plans to company's implementation on customer's sites

2. Conduct operations

• Supervise and assist in developing strategic partnerships with stakeholders on operations
• Supervise and assist in establishing best practises for execution and documentation of operations activities
• Supervise and assist in formulating pre-emptive strategies to de-risk the building related equipment and systems from major equipment and systems underperformance

3. Manage responses to emergencies and crisis

• Supervise and assist in driving continuous improvement of company's emergency response planning and crisis management framework
• Supervise and assist in overseeing emergency responses in the company

4. Manage health, safety and environment

• Supervise and assist in establishing strategies and frameworks to drive compliance with Workplace Health and Safety (WSH) and Environmental Management System (EMS)
• Supervise and assist in formulating proactive strategies for mitigation of WSH and EMS accidents and incidents
• Supervise and assist in establishing company's sustainable engineering strategies, procedures and guidelines

5. Manage people and organizational functions

• Supervise and assist in establishing the operating and resourcing structure for the function to support business objectives
• Supervise and assist in contributing to the development of the company's risk management framework
• Supervise and assist in driving continuous improvement strategies and change management initiatives at company's level
• Supervise and assist in driving strategic partnerships with internal and external stakeholders

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Descriptions:

1. Ensure stable and efficient operation of the company's database cluster,ability to quickly locate and eliminate database faults, and optimize database performance continuously,collaborate with business departments to ensure the availability of the database, and improve the database architecture according to requirements.

2. Responsible for providing technical support and training to the development team,subordinate to the company's business department ,responsible for database platform construction,and participate in the development of database operation,and maintenance products and related components,participate in research on new database technologies and new products.

3. Support business development,provide after-hours support as required and be part of 24x7 on-call rotation for database cluster production environments.

Job Requirements：

1. Bachelor's degree or above in computer or related technical disciplines, with more than 3 years of experience in database systems, such as MySQL, TiDB, PostgreSQL, etc.

2. Familiar with other NoSQL database products, have certain research and operation and maintenance experience, such as MongoDB, Redis, Doris, etc.

3. Familiar with Linux operating system, good at doing service deployment, troubleshooting and tuning under Linux.

4. Familiar with at least one of the programming languages such as Shell, Python, Golang,etc., and be able to perform database operation and maintenance development proficiently.

5. Be able to use open source middle ware proficiently, and those who have used open source architecture or middle ware in large-scale businesses are preferred.

6. Good communication and coordination skills and able to work efficiently under pressure.

Job Description

• Coordinate with relevant parties to resolve delivery related issue, ensure orders are delivered in a timely manner and improve customer satisfaction
• Handle customer feedbacks on order fulfilment
• Execute logistic tasks within stated guidelines and policies
• Manage customer billing & coordinate with finance
• Work closely with Transport/Operation Manager
• Ensure all drivers and delivery assistants comply to SOPs
• Plan, schedule, organize and assign jobs daily
• Assist the Operation Manager to monitor the vehicles' servicing/maintenance schedule and arrange accordingly

Job Requirement

• Applicants must be willing to work in logistics industry
• Preferred 1 year(s) of working experience in the logistics field for this position
• Ability to work independently and meet tight deadlines
• Ability to handle stress in a fast-paced environment
• Good communication skill
• Proficient in MS Office and basic MS Excel skills
• Able to read, write and communicate in English and Chinese (to communicate with Mandarin speaking workers)
• Possession of Class 3/4 License will be a plus point

Job Benefits

• Performance Bonus
• Annual Leave
• Medical Benefits
• Flexible Working Hours

This is an exciting opportunity to be a part of a growing company, where you will be responsible for the operational and financial performances of the clinics. Reporting to Clinic Operations Manager, you will be highly involved in managing all aspects of the day-to-day clinic operations, not limited to rostering, processing and providing data and information, lead and manage people, programmes and initiatives, and support senior management in the delivery of business objectives and service standards.

What You'll be Doing:

• Oversee & manage assigned zone clinics to ensure clinic operations runs smoothly, including conducting routine checks on clinics.
• Support and promote new and existing business development initiatives and programmes and further development of services.
• Work closely with respective HR and Accounts colleagues to communicate areas relating to staffing requirements, employee feedback, and finance related queries.
• Keep abreast of MOH regulation requirements and ensure new policies integrate with clinic practices and workflow.
• Act as a role model for clinic staff to ensure high level of customer service standards, resolve escalated patient service feedback, and be a trusted partner to clinics for team discussions and feedback on workflow.
• Manage employee relationships including conducting training, employee appraisals, counselling, coaching and grievance management.
• Operate and manage clinic management system including clean-up for duplicate codes, standardise procedures/services code and pricing and develop user manual to document system functions and operation processes.
• Conduct review of the monthly inventory check of the medical consumables and non-consumables.
• Ensure clinics monthly revenue is healthy and kept within allocated budgets.
• Stand-in to perform clinic duties when required.
• Participate in Healthcare projects as directed by Clinic Operations Manager.

What We Are Looking for

• Minimum NITEC/Higher Nitec/GCE 'N' or 'O' level, with at least 5 years’ experience in managing outpatient clinic operations.
• Advanced knowledge in relevant Government and insurance schemes and subsidies.
• Advanced knowledge on MOH regulatory requirements for GP clinic, insurance providers program and process.
• Familiar in operating Clinic Management System.
• Possess strong interpersonal, communication and problem solving skills.
• Proven ability to lead a team responsibly, work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
• Computer literacy.
• Office hours, but also able to commit to shift work based on GP clinic’s operating hours as and when required.

My Family Clinic is a subsidiary of Alliance Healthcare Group and as of today, we have 16 Clinic locations island-wide.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit:

• https://alliancehealthcare.com.sg.
• https://www.myfamilyclinic.com.sg.

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As Data Center Technician, you'll deploy and maintain Google's advanced Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, duties range from the physical deployment of data center related technology to working closely with various stakeholders. You will ensure that our goals, missions, and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with Data Centers, Networking, Communication, Hardware, Technical Troubleshooting, and Operating Systems.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Knowledge of advanced Networking, topology, and protocol.
• Ability to communicate in English fluently in order to effectively communicate with representatives.

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As Data Center Technician, you'll deploy and maintain Google's advanced Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, duties range from the physical deployment of data center related technology to working closely with various stakeholders. You will ensure that our goals, missions, and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with Data Centers, Networking, Communication, Hardware, Technical Troubleshooting, and Operating Systems.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Knowledge of advanced Networking, topology, and protocol.
• Ability to communicate in English fluently in order to effectively communicate with representatives.

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As Data Center Technician, you'll deploy and maintain Google's advanced Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, duties range from the physical deployment of data center related technology to working closely with various stakeholders. You will ensure that our goals, missions, and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with Data Centers, Networking, Communication, Hardware, Technical Troubleshooting, and Operating Systems.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Knowledge of advanced Networking, topology, and protocol.
• Ability to communicate in English fluently in order to effectively communicate with representatives.

Job Summary

Be part of a highly competent team in Retail Fulfillment Operations (RFO) to ensure that anyone who walks into our Apple Retail Stores across the countries in APAC can always find their favourite Apple products. We work with various cross-functional teams to achieve our goal - WW SDM for product allocation, Merchants and Finance on demand assumptions, and Logistics to move supply. On exciting new product launches, we also work closely with Readiness team and drive process improvement with Business Process Reengineering (BPR) team.

Key Qualifications

• Razor-sharp analytical skills, should have the ability to evaluate, analyse and present data
• Practical and proactive approach to problem solving and process improvement
• Creative thinker who can identify opportunities to optimise and enhance existing processes which enable scalability
• Superb communication
• Positive energy and attitude with a passion in customer service excellence
• Embrace change and continuous innovation mindset
• Masters core skills, sees beyond own silo
• Organised and able to react to the challenges of a fast moving environment
• Ability to build effective relationships in a cross-functional team environment
• Ability to deliver quality work to tight deadlines
• Strong excel skills and trend analysis
• Excellent systems understanding and experience
• Experience in use of forecasting system will be advantageous

Description

Apple’s Retail Business in APAC is expanding at an amazing speed. To support this growth, we are recruiting for a Demand Planning Analyst. We are looking for a highly analytical and motivated individual who can keep a finger on the pulse of our retail business. This individual must be meticulous, independent, challenge status quo, “think-out-of-box”, embrace changes and have excellent communication skills. The position will interest candidates from fast moving consumer goods environments. We are also interested in meeting candidates from Electronics, Retail and Finance fields. Responsibilities include but are not limited to:

• Develop units demand forecasts for APAC retail stores based upon a thorough analysis of trends, business cycles and Merchants input.
• Provide meaningful business insights through detailed analysis and understanding what are the key business drivers and market dynamics.
• Prepare commentaries and charts to articulate and present forecast assumptions and methodology in a clear and concise manner.
• Building demand planning models, ‘what if’ scenarios that analyze new product introductions and impact on existing products.
• Drive efficiency and scalability through utilization of forecasting system to generate forecasts.
• Proactive in understanding the supply strategy at country, store and product levels.
• Ability to crunch complex data from multiple sources and make recommendations to support business case.
• Work in close cooperation with the WW RFO team, Merchants and SDM to drive accurate demand forecasts.
• Take the lead to manage and represent the region in demand planning related projects.
• Overall management of the demand planning aspects of New Product Introductions and holiday season planning for Retail.
• A key player in identifying and working with others to develop automated solutions and enhancements to drive forecast accuracy.
• Ability to conceptualize and work with cross-functional teams to create scalability tools to increase work efficiency.

Education

Graduated with Analytical/Quantitative background is preferred 5+ years of work experiences are desirable

Job Title: Unilever International – Supply Chain Head of Planning & Operations

Department: Unilever International

Profession: Supply Chain

Location: Singapore

Main Job Purpose:

Supply Chain Operations includes the processing, and operational control towers for managing all transactions pertaining to import-export operations, including customer service, supply planning, order processing, invoicing, and documentation.

Managing the overall supply planning Planning function for Singapore based business verticals in Unilever International. Key job scope includes:

• Operational Supply Planning
• Capacity Interlocking to support business growth (both medium term and long term)
• Sourcing Network Optimization
  Inventory PlanningPerformance Management
• Implement Digitization

ROLE RESPONSIBILITIES:

To be the key point of accountability for the functioning of the Control Tower, which comprise of Unilever staff located in Singapore as well as an outsourced team.

• To be the custodian of all master data for the cross-border flows.
• Prepare a blueprint and project funnel for E2E operational capability program: Take survey and look at different KPIs and priorities for impact.
• Management of Outsourcing partner for transactions processing.
• To assess requirement of resources (in-house and outsourced) for the processing and control tower operations, Documentation management with the increase in volume of operations at the SC Ops unit and take necessary action to de-couple growth from back-office cost.
• Lead process improvements and change management as part of digital and transformation programs.
• Support new business models, acquisitions/divestitures, and any other projects requirements as an enabler to UI growth.
• Provide leadership, oversight, and guidance to E2E SC Teams located in Singapore.
• Responsible for development and performance management of all direct reports
• Represent the SC within Singapore, building and developing relationships with Marketing, Finance, Business Development and key Customers/Clients
• Business partnering business team to maximize turnover from SC network.
• Partner with Central Transformational, Planning, Logistics and Service Excellence Teams to drive continuous improvement and digitization agenda in Singapore region.
• Be part of Global SCLT & improve and deliver global S&OP and LTCP agenda.
• Conduct effective dialogue on assumptions and articulation of facts and evidence.
• Negotiate and influence the local decision-making process as part of S&OP
• Optimize global logistics operations and costs considering global logistics industry challenges.
• Represent our entity in the upstream Supply Chain, building and maintaining relevant relationships with Sourcing Units to deliver high performance.
• Identify, develop, and drive Singapore sourcing resilience program with Central Team to ensure supply to global markets
• Managing supply chain cost by optimizing network

Overall: Drive a UI-fit I Ops design – Structure, Ops with tech backing it.

Project Management

• Work with market leads to ensure all new product launches are achieved on time and minimize impact to service, cost, inventory and operational effectiveness.
• Business partner commercial team to ensure maximize turnover in each geography by analyzing gaps in supply plan and come up with mitigation plans.

The roles of duties are not exhaustive and may change according to business requirements.

ROLE QUALIFICATIONS:

Preferred

• FMCG experience PREFERRED Candidates with APICS certification.
• Process Excellence / Six Sigma Certification
• Import-export operations, Customer Service, Supply Planning, Documentation management
• Business process mapping and re-engineering
• Root cause analysis and problem-solving ability
• Ability to work with outsourced partners and managed them through SLAs.
• Digital transformation and change management

Essentials

• Bachelor’s degree in Engineering, Business, or related field.
• 15 or more years’ experience in Supply Chain with at least 7 years of management experience.
• E2E supply chain experience ideally within customer service, planning and logistics.
• Ability to work in a fast-paced environment
• Ability to operate as a global virtual team
• Strong commitment to Customer Service through Requirements Planning, and a thorough understanding of the impact of their activity on the company and the customer’s businesses.
• Strong communication as well as excellent team working skills
• Strong Business Acumen including finance, market, business and customer
• Simplification and Agile mindset
• Consumer and Customer Focus
• Analytical thinking
• Creativity
• Strong interpersonal and influencing skills to manage multiple stakeholders
• Detail-oriented with excellent analytical and quantitative skills
• Strong organizational skills
• Excellent written and spoken communication in English
• Advanced Excel Skills
• Continuous improvement mindset
• Experience in international operations
• Familiar with multicultural and international environment

Travel:

(Please make it clear if the job will require travel within the country or abroad and give an idea of how often the candidate will need to be away from home.)

Could include some travel; need basis only.

1. Monitoring and Optimization:

- Oversee real-time data monitoring to ensure the seamless functionality of our products and services.

- Identify and promptly address potential issues to maintain optimal performance standards.

2. Technical Support and Assistance:

- Provide comprehensive technical support and assistance to team members, covering areas such as system replication, installation, report generation, and feedback monitoring.

- Proactively troubleshoot technical issues, collaborating with the team to implement effective solutions.

3. Product Enhancement:

- Spearhead the suggestion and implementation of improvements to existing products and services, actively contributing to ongoing innovation and enhancement.

- Explore opportunities for the creation of new products and services, aligning with organizational goals and market demands.

4. Cross-functional Collaboration:

- Collaborate seamlessly with cross-functional teams to ensure the success of products and services throughout their lifecycle.

- Foster effective communication and cooperation among different departments to achieve shared objectives and enhance overall organizational effectiveness.

5. Documentation and Reporting:

- Develop technical documentation, presentations, and reports to communicate insights, progress, and recommendations effectively.

- Maintain meticulous records to support informed decision-making and future reference

About the Company

RushOwl develops an AI-driven Mobility-as-a-Service(MaaS) platform for public transportation and logistics players, but we are looking to create our own digitized transportation network as well!

We are on a mission to create a digitized transportation ecosystem where personalized transportation can be unlocked for the people, by the people within our RushOwl suite of products, ranging from direct B2C ride-sharing services to B2B Corporate Mobility Schemes. Our team spanning 3 countries (Singapore, Indonesia, and India) operates in an open, fast-paced environment where every team member is recognized for their skills and accomplishments, rather than their designations.

About the Role

As an Operations Associate, your primary goal is to support Singapore Operations and the delivery of RushOwl’s Transportation Solutions.

You’re the behind-the-scenes hero who is always seeking to make things efficient & convenient for others. You thrive in a fast-paced work setting and are open to communicating with all stakeholders across our passenger-driver ecosystem.

You are confident in building and maintaining a brand that our passengers trust and love. You have strong evidence of strong leadership and task management skills.

So what does a typical workweek look like for you?

1. Assist in the Area Planning process.
2. Assist in Resource Deployment to ensure trip fulfillment is met.
3. Participate in managing vehicle stakeholders to make sure satisfactory services are provided.
4. Rapidly execute, iterate and adapt to ensure that our implemented projects run smoothly.
5. Exercise Documentation Practices to ensure all data/information is documented timely for future actionable case studies.
6. Conduct detailed transportation analysis, with the consideration of trip service levels, constraints/time windows

Our Ideal Candidate

We’d love to chat with you if you meet the following criteria:

Personality

• Independent, Data-Driven & Self-Starter: You will need to coordinate multiple projects concurrently, completing your tasks dutifully with minimal supervision time efficiently.
• Open and Articulate: You will need to provide live, sincere feedback to the management team.
• Humble and Receptive: You will need to be receptive to feedback and be able to learn from the points given.
• Creative Thinker: You are an out-of-box thinker, who is able to find creative solutions for issues.

Skillset

• Strong Communication and Presentation Skills: You will need to communicate clearly and effectively with our team.

Education Requirements

• Tertiary Education

How do we take care of you?

1. Mentorship, Training, and Regular Feedback(s)
2. Your insights and suggestions will be heard (be it a small iteration or an entire business flow)
3. Productivity and Tech Goodies (Equipment and Peripherals Provided)
4. Paid Leaves
5. Fully-Stock Pantry (Tell us what you’d like and we’ll stock up for you too!)

Other Important Information

• This is a Full-Time Role, applicable to those in Singapore.
• You will report directly to the senior management team of RushOwl.

OUR COMPANY

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial and very agile, enjoying the benefits of working across industries and across the globe. We are currently recruiting highly motivated talents to expand its team and support its ambitious growth plans.

RegASK is an international, diverse and rewarding place to work. If you are a builder, highly autonomous in your working style, and eager to problem solve, we would love to hear from you.

RegASK is part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, finding solutions, discovering and implementing new ideas to deliver better health.

THE POSITION

Title:

Head of Operations

As the Head of Operations, you will play a pivotal role in driving operational excellence, scalability, and efficiency across the organization. This individual will collaborate closely with cross-functional teams to streamline processes, enhance productivity, and contribute to the overall success of RegASK. The ideal candidate is a strategic thinker, possesses strong leadership skills, and has a proven track record of optimizing operations in a fast-paced SaaS / Tech-enabled environment. This is a transversal role which includes revenue operations and content operations. You will be working closely with our CEO, Chief Product & Technology Officer and Head of Finance.

Key Responsibilities:

1. Operational Strategy:

· Develop and implement a comprehensive operational strategy aligned with the company's goals and objectives.

· Drive initiatives to optimize processes, reduce costs, and improve overall operational efficiency.

· Develop and implement operational strategies aligned with organizational goals and objectives.

2. Revenue operations:

· Collaborate closely with sales, marketing, and customer success teams to ensure alignment of revenue goals. Act as a bridge between departments, facilitating communication and addressing operational challenges.

· Revenue strategy:

o Work in collaboration to develop and implement a comprehensive revenue operations strategy aligned with the company growth subjective.

o Collaborate with sales, marketing, and customer success teams to optimize revenue generation processes.

· Sales process optimization:

o Analyze and optimize the end-to-end sales process to improve efficiency and accelerate deal cycles.

o Implement tools and technologies to enhance sales productivity and performance.

· Forecasting & Budgeting:

o Collaborate with finance to develop accurate revenue forecasts and budgets.

o Monitor performance against targets and implement corrective measures as needed.

3. Team Leadership:

· Lead, mentor, and inspire a high-performing operations team.

· Foster a culture of collaboration, innovation, and continuous improvement.

· Establish clear performance metrics and goals for the operations team, ensuring alignment with company objectives.

4. Process Optimization:

· Identify and implement process improvements across various departments to enhance workflow and efficiency.

· Work closely with department heads to analyze current processes and recommend enhancements to drive scalability.

· Implement best practices and standards for operational excellence.

· Identify and pursue opportunities for process improvement and cost optimization.

· Ensure seamless coordination and alignment of operational activities with overall business objectives.

5. Data Analysis:

· Utilize data-driven insights to make informed decisions and drive operational improvements.

· Implement key performance indicators (KPIs) to measure and track the success of operational initiatives

6. Risk Management:

· Identify and mitigate operational risks that may impact the business and develop strategies to mitigate them.

· Develop and implement contingency plans for critical operational functions.

Requirements:

· Bachelor's degree in Business Administration, Operations Management, or a related field.

· 10 years of experience in senior operations role, within a SaaS or technology driven company.

· Familiarity with Technical and software proficiency

· Tech tools relevant to this position

· Strong leaderships and team management skills.

· Excellent analytical and problem-solving abilities.

· Effective communication and interpersonal skills.

· Project management and organisational skills

· Experience with Series A and Board participation will be an added advantage.

· Strategic thinking & Cross functional skills

· Knowledge of LifeScience / Software industry is a plus

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Head of Operations, please submit your resume for consideration.

Please include, Head of Operations application on the subject line.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

Overview of role

P&G has established Singapore’s the largest private research facility in the heart of Biopolis, Singapore’s Life Sciences Hub. In this role, you will specialize in image and multi-omics analysis. You will also be responsible for developing and implementing cutting-edge AI models and tools to analyze and integrate diverse biological data, including but not limited to images, genomics, transcriptomics, proteomics, and metabolomics data. If this sounds exciting to you, read on!

Your team

Located at the P&G Singapore Innovation Center, you will be part of the Global BioScience organization. You will have the opportunity to work in global & regional multi-functional teams and engage with both internal and external partners.

How success looks like

• Innovation and Problem Solving: Successfully applying computational techniques to address complex biological questions or challenges to reveal business applicable insights.
• Algorithms and Models for Real-world Application: Develop & integrate algorithms, models, and methodologies that solve complex AI problems or improve the performance of existing AI systems is a crucial success criterion. Successfully translate the models into practical applications that can be scaled and used in real-world scenarios.
• Data integration and Management:. Develop data ETL pipelines and tools that help to automate data integration/management, visualize complex data, or provide a platform for data sharing.
• Collaborations: Building successful partnership with experimental biologists, data engineers, and internal/external collaborators that can lead to interdisciplinary breakthroughs. The ability to bridge the gap between computational analysis and biological experimentation is highly valued.
• Continued Learning: Demonstrate a commitment to staying updated with new methodologies, technologies, and research trends is important for long-term success.

Key Responsibilities

• Image Analysis: Develop and implement algorithms and computational pipelines for the analysis of biological images, including microscopy, clinical images, and other imaging modalities.
• Multi-omics Data Analysis & Integration: Apply state-of-the-art computational methods to analyze and integrate diverse biological datasets, including but not limited to genomics, transcriptomics, proteomics, and metabolomics data.
• AI and Machine Learning: Utilize AI and machine learning algorithms to uncover patterns, correlations, and predictive models from multi-dimensional biological datasets, enabling a better understanding of biological processes and mechanisms. These may involve feature selection, dimensionality reduction, clustering, and predictive modelling.
• Data Integration: Work on integrating image data with other biological data types to comprehensively understand biological systems and mechanisms.
• Data Management: Design and optimize databases to efficiently store and retrieve multi-omics and image data. Ensure data integrity and security while facilitating easy access for researchers.
• Collaborative Research: Collaborate with experimental biologists and other researchers to design experiments, analyze data, and interpret results in a multidisciplinary environment.

Job Qualifications

• Masters or Ph.D. in Computational Biology, Bioinformatics, Computer Science, or a related field.
• Proficiency in programming languages commonly used in computational biology, such as Python, or R.
• Experience with AI and general-purpose machine learning techniques and libraries.
• Knowledge of database management and data integration methodologies.
• Understanding of statistical methods for analyzing biological data.
• Familiarity with image analysis and relevant software packages. These analyses may include image segmentation, feature extraction, object detection, and tracking.
• Proficiency in utilizing bioinformatics databases and resources for biological data analysis.
• Strong analytical and problem-solving skills, with the ability to interpret complex biological data.
• Understand historical and cutting-edge approaches in computational biology, bioinformatics, and AI and incorporate the right methodologies for the job.
• Excellent communication skills to collaborate effectively with interdisciplinary teams and present findings to stakeholders

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

What we’re looking for

Are you a Digital Solutions Advisor with a passion for innovation and the maritime industry, one of the fastest-growing and rapidly evolving sectors today? If so, we have an exciting opportunity for you to join our team.

What we offer you

• Global Organisation
• Collaborative working environment
• Employee Inpatient and Outpatient Medical Benefit
• 18 days Annual Leave
• The opportunity to work for an organisation that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

The role

OneOcean specialize in maritime data and believe in a Total Voyage approach that unites data, processes, and workflows to create a flexible and easy-to-use platform for appraisal, planning, reporting, and monitoring. As a Solutions Engineer, you will be a key member of our team, working closely with our clients to understand their unique challenges and design custom solutions that leverage our platform to address their specific needs.

You’ll collaborate with our sales, product, and marketing teams to develop and present technical solutions that solve business challenges. You will use your expertise to help our clients unlock the full potential of our platform, enabling them to streamline their operations achieve business goals.

We are looking for a dynamic individual with excellent communication and interpersonal skills, who can build and maintain strong relationships with both internal and external stakeholders. If you are passionate about technology, enjoy working in a fast-paced environment, and want to make a difference in the maritime industry, we would love to hear from you!

Here’s what your day-to-day will look like in this role:

• Collaborating with the sales team to provide detailed product information and knowledge to existing and potential customers
• Develop a deep level of product knowledge and skillfully answer product and industry-related questions during the sales cycle
• Create and deliver proposals and presentations that meet customer requirements and objectives
• Frequent travel to customer sites and industry events
• Stay up to date with industry trends and best practices including competitive differentiation and positioning
• Liaise with Marketing & Product Teams to help define development priorities and marketing collateral based on market requirements and growth opportunities

What you bring

• Maritime experience with strong understanding of navigation and compliance
• Degree in related field
• Previous years of experience in a similar role, such as software ERP software development/sales, or technical consulting in product development
• Analytical and problem-solving skills
• Communication and presentation skills
• Interpersonal skills (Ability to build and maintain strong relationships with customers, partners, and internal teams)
• Understanding of sales cycle and solution selling processes

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing

If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Greeting customers at the front desk and providing exceptional service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
• Serving as the point of contact for sales hotlines and inquiries, efficiently addressing customer queries and providing information.
• Demonstrating meticulous attention to detail when handling customer data.
• Managing and distributing sales leads in accordance with company standards.
• Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions.
• Developing a comprehensive understanding of the automotive market and products to effectively assist customers.
• Generating monthly sales lead reports by collecting and analyzing customer information to identify trends and opportunities.
• Reporting to the Marketing Manager and providing support to the marketing team when needed.
• Handling adhoc administrative duties as required to ensure smooth operations.

Requirements

• Minimum of a Diploma or equivalent qualification.
• Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
• Ability to adapt and respond effectively to various situations and customer demands.
• Excellent communication and presentation skills to convey information clearly and persuasively.
• Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
• Candidates with prior experience in customer service and/or call center roles will be advantageous.
• 6-days workweek (Mon-Sat: 8.30am to 6.00pm)

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

As a Software Developer, you will be a key player in designing, implementing, and maintaining software solutions that facilitate the analysis and interpretation of scientific data. This role offers a unique opportunity to contribute to the development of cutting-edge tools and applications that empower our stakeholders in their pursuit of groundbreaking discoveries.

Key Responsibilities:

• Scientific Platform development: Design, develop, and maintain a platform for research using HPC and artificial intelligence (AI) technologies.
• Workflow development: Implement software systems, tools, and algorithms with relevant databases and develop workflows that support the analysis, visualization, and interpretation of large and complex scientific data sets. Organize workshops and tutorials to facilitate uptake of these workflows by NSCC users.
• Partnerships: Develop and maintain partnerships with academic, research, government, and industry partners, to ensure the successful integration of HPC and AI technologies into their research and development activities.
• Upskilling: Stay up-to-date with the latest developments in HPC and AI technologies, and identify new and innovative ways to leverage these technologies to support scientific research.
• Collaboration: Collaborate with scientists, engineers, and other stakeholders to identify and solve complex technical challenges, and to design and implement innovative solutions.
• Planning: Contribute to the development and implementation of project plans, schedules, and budgets, ensuring that resources are allocated effectively and efficiently to meet the needs of the organization.
• Reporting: Communicate findings through presentations, and reports for NSCC as well as stakeholders/collaborators.
• Quality assurance: Ensure compliance with relevant regulations, policies, and best practices, and implement measures to protect the confidentiality, integrity, and availability of HPC and AI systems and data.

Qualifications:

• Bachelor"s/Master"s/PhD degree in Data Science, Computer Science, or a related field.
• Proven experience in Singularity or similar workflow design, development, and optimization.
• Proficiency in relevant programming languages (e.g. SQL, BASH, C/C++, Fortran, Javascript, Python).
• Experience with Linux development environment and toolchains (e.g. GCC, Clang, Intel compilers).
• Experience with server-based and high-performance computing.
• Familiarity with bioinformatics tools and resources, and an understanding of biological data types and formats.
• Familiarity with Linux command line, system administration, scripting, and software tools.
• Familiarity with performance and memory profiling tools, and debugging tools.
• Familiarity with software version control process and tools (e.g. git, github, gitlab).
• Strong problem-solving skills and the ability to work collaboratively in a dynamic team environment.

RESPONSIBILITIES

• Provide expert advice to on-board new users to NSCC’s systems.
• Engage with new researchers, communities and disciplines with data-intensive computing.
• Translate user requirements into optimal computational work plans.
• Assist in the design of NSCC's HPC systems, including benchmarking NSCC workloads on various platforms and recommending the most suitable architecture for the research community.
• Design and implement scalable and performant HPC software infrastructure with ease of maintenance.
• Analyse system and user job data for efficient resource allocations and management.
• Profile and optimise the user applications and workflow on the NSCC's HPC systems.
• Develop HPC utility and automated testing tools for NSCC's HPC systems.
• Develop HPC user guide and best practice guide documents for NSCC's HPC systems.

QUALIFICATIONS

• Master or Bachelor degree in the field of computer science, computer engineering, or other relevant areas.
• Proven working knowledge of HPC system and software.
• Experience with HPC development toolchain and scientific application software stack (GCC, oneAPI, AOCC, AOCL, MPI, CUDA, HDF5, NetCDF, MKL, and FFTW) for building HPC software is essential, knowledge in using Spack or EasyBuild is a plus.
• Strong programming skills in C, C++, and Python, familiar with Fortran programming is a plus.
• Good knowledge and experience in HPC performance optimization and troubleshooting.
• Familiar with HPC job schedulers (PBS or SLURM), OpenMP & MPI, and container technologies (Docker or Singularity).
• Familiar with scripting languages, Linux and HPC profiler & debugger tools e.g. AWK, Bash, Perl, Conda, GDB, Git and IPM.
• Familiar with HPC storage e.g. GPFS and Lustre.
• Demonstrated good team play spirit and high-level problem solving skills.
• Demonstrated effective communication skill including the ability to articulate technical concepts to a diverse range of clients.
• Demonstrated ability & willingness to contribute novel ideas and approaches in support of research community.
• To be considered for a senior position, the candidate should have at least 3 years of relevant experience in a similar position and environment.
• Familiar with AI software stack (PyTorch and Tensorflow) and programming is a plus.
• Familiar with database technology (MySQL, Cassandra, etcd, MongoDB and Redis) and programming is a plus.
• Good knowledge and experience in HPC analysis and data analytics is a plus.

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Greeting customers at the front desk and providing exceptional service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
• Serving as the point of contact for sales hotlines and inquiries, efficiently addressing customer queries and providing information.
• Demonstrating meticulous attention to detail when handling customer data.
• Managing and distributing sales leads in accordance with company standards.
• Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions.
• Developing a comprehensive understanding of the automotive market and products to effectively assist customers.
• Generating monthly sales lead reports by collecting and analyzing customer information to identify trends and opportunities.
• Reporting to the Marketing Manager and providing support to the marketing team when needed.
• Handling adhoc administrative duties as required to ensure smooth operations.

Requirements

• Minimum of a Diploma or equivalent qualification.
• Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
• Ability to adapt and respond effectively to various situations and customer demands.
• Excellent communication and presentation skills to convey information clearly and persuasively.
• Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
• Candidates with prior experience in customer service and/or call center roles will be advantageous.
• 6-days workweek (Mon-Sat: 8.30am to 6.00pm)

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Responsibilities and Duties:

Departmental Activities

• Coordinate department and hospital meetings for the department and head of department;
• Facilitate staff on-boarding activities;
• Manage Operations Department Microsoft SharePoint infrastructure;
• Digitization of department paper records;
• Provide secretariat support to Workplace Safety and Health (WSH) Council;
• Provide secretariat support to the Hospital Food Service Committee (FSC);

Quality Improvement

• Assist in tracking department KPIs;
• Implement department improvement projects;

Inventory

• Manage department inventory control and maintenance;
• Assist with assets management;

Staff Activities

• Handling of Operations Department for social and recreational activities
• Manage Department Welfare Activities;

Admin

• Organize workshop/events for internal and external speakers;
• Provide general and admin support to Operations department;

Job Requirements:

• “A” level passes or diploma in administration or have relevant work experience in related field.
• 5 years working with administrative experience (preferably in healthcare setting).

Job Relationship : Reports to CEO

A. Job Summary

You will be responsible for the following key functions within CAL:

• Outreach & Partnerships with hospitals and other assigned organisations to seek out caregivers who need training and support from CAL
• Caregiver Equipping through delivering CAL’s core C2C programmes, modular programmes and workshops/talks
• Caregiver Engagement and Emotional Support through programmes such as ITS, C4C and E2E
• Programme Effectiveness Evaluation
• Curriculum Review covering improvement of content, training delivery & approaches
• Design and Development of New Programme & Services
• Train the Trainer
• Customised Modular Training & Talks

B. Job Responsibilities

1) Strategy

• Support the CEO and work closely with other key leaders and managers to achieve the vision, mission and strategy for the organisation
• Ensure strategies are effectively executed, reviewed and adapted to meet the desired outcomes and strategic directions set by the Board.
• Support the CEO to manage and implement changes and build the desired organization culture in alignment with CAL’s strategic direction & champion interdepartmental collaboration and cooperation

2) Leadership & Management

• Contribute as a key member of CAL leadership and senior management team on company-wide matters including strategic planning, risk and governance, board engagement and updates and performance review at annual performance roundtable
• Lead and support collaborative cross functional projects in support of CAL’s growth, reinforce and focus staff on the behaviour commitment and raise organization capability and capacity
• Provide leadership and manage members of the Ops and Programme department in programme & service design, delivery and effectiveness review to ensure high quality outcomes and impact on the beneficiaries
• Provide oversight, direction and guidance to mobilise and optimise resources in the execution of CAL’s key programmes and services and including future new programmes/services as directed by the CEO.

o C2C-PMHI: Caregivers to Caregivers Programme for Caregivers of Persons with Mental Health Issues

o C2C-Dementia: Caregivers to Caregivers Programme for Caregivers of Persons with Dementia

o C2C-YCG: Caregivers to Caregivers Programme for Young Caregivers

o Caregivers For Caregivers Programme (C4C)

o Trauma Informed Care

o ITS: Individual Training and Support to provide 1-1 emotional support and info referral and customised C2C content

• Streamline & standardize processes and practices and raise cooperation amongst the different teams.
• Ensure clear documentation of the department’s policies and processes
• Establish and enhance standard operating procedures for key aspects of the organisation’s operations and programmes and ensure adherence to such SOPs
• Drive efficient & effective database management and update to support and enhance key ops processes e.g. Outreach, KIV list, CRM upkeep, KPI accountability and reporting,
• Support the CEO in monitoring and evaluating the effectiveness of the organisation’s programmes through timely and well considered reports and updates.
• Support the CEO with updates to the board on programmes, services and related projects
• Ensure regular and timely review of curriculum, content and training pedagogies for core programmes
• Identify caregiver needs and think out of the box to find solutions and create and develop new offerings to close/bridge the gaps
• Contribute to identifying and monitoring risks for the organization and implement measures to mitigate such risks

3) People Management and Development

• Hold members of the department accountable, set clear expectation and targets to achieve high performance results, monitor progress and help remove barriers to support their success and deliver the desired KPIs, corporate priorities and outcomes
• Ensure proper staff orientation, learning and support to raise their competencies and engender greater commitment towards CAL gapor248373
• Take ownership, be hands on and involved in building a collaborative culture and contribute to establishing a positive, healthy and safe work environment for all staff and volunteers
• Manage conflict and drive positive and collegial behaviour to support bonding and building of relationship amongst staff and work towards transforming the workplace into a great place to work
• Support talent identification and development to raise new leaders for the organisation

4) Partnership

• Engage other organizations such as other Social Service Agencies, the authorities (i.e., MCCY, MOH, MSF), hospitals, to further the goals and objectives of the organisation
• Lead new partnership acquisition, build trusted relationships with partners and explore opportunities for outreach events, collaboration, mutual support and pursuit of shared objectives.
• Direct outreach and partnership with hospitals to seek out more caregivers and increase signups for C2C

5) Communications, Public Relations, Research and Advocacy

• Represent CAL by participating in direct communications and public relations efforts on various publicity platforms and media and partnership events to raise awareness about CAL.
• Support corporate comms efforts in events and publications to increase public awareness of caregiving and mental health and reduce mental stigma
• Initiate and lead research efforts to contribute towards more evidence-based evaluation of programmes and services
• Advocate for improvements in policies and legislation

C. Job Requirements

• At least 15 years of experience in progressively higher management and leadership roles
• Strong cognitive ability - learn quickly, process information accurately and effective in managing complexity
• Track record in driving growth, innovation, and inspiring teams for success
• Successful experiences in strategy formulation and execution, ops & project management and driving organisation growth
• Strong relationship management and relationship building skills to engage effectively with staff as well as beneficiaries, partners and volunteers.
• Excellent leadership, planning, negotiation and communication skills
• Demonstrated change agility, persistence and resilience
• Strong operation sense and able to respond expeditiously and appropriately

1. HE Programme Delivery: Ensure operational success of the programmes through maintaining effective communication with all stakeholders including but not limited to university partners, lecturers, students, alumni and government authorities.

2. Operation Coordination with University

Partners/Academics: Assist Resident Director in creation and implementation of orientation and academic development programs/workshops and promote the services by SIM Student Development to ensure students are well supported throughout their studies at SIM.

3. Student Support:

• Ensure successful transition and smooth progression for students by providing them with appropriate academic advisement to satisfy University Partner's Degree requirement; and academic counselling to students with academic difficulties.
• Discuss the educational and career objectives suited to the student’s demonstrated abilities and expressed interests. Advisors help students understand the relationships among the courses, programs, undergraduate research opportunities, and other academic experiences provided by the university. Help the student become an independent, self-confident decision maker, able to solve problems that arise in pursuit of their educational goals.
• Assist the student in planning a course of study and give advice about courses and adjustment of course loads. The advisor will inform the student about their exemptions/transfer credits; prerequisites for subsequent courses in the student’s programme.
• Work with Resident Directors to review students’ academic performance and carry our interventions for at-risk students.

4. Process Innovation: Review processes and suggest improvement plans that will enhance student learning experience.

5. Marketing and Recruitment: Actively engage prospects and present accurate information at all marketing and recruitment events.

6. Programme Review: Compile data for programme reviews (internal and external).

Authorities: Role Types

1. Cross-Functional Role Relationships: Support and be involved in cross-division, SIM-wide projects or tasks.

We regret that only shortlisted candidates will be notified.