PRODUCT AREA

The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google’s own Product teams with essential partnerships to help Google’s user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.

ADDITIONAL JOB DESCRIPTION

Within Global Partnerships, the Sellside organization works with a wide range of partners to bring the best of Google to power their business. The team partners with Publishers and App Developers of all sizes to promote their ad inventory, working with Google's broad range of partner solutions including AdSense, AdMob, and Ad Manager, across mobile, display, and video formats, helping our partners and their audiences get the most out of the web. In addition, the Partnerships team supports Google’s own product teams with essential partnerships to help power Google’s user experiences in search, maps, travel, shopping, payments and more.

To better support the business, a new Sellside organization has been created that brings together the range of teams that support Sellside sales business operations including Strategy and Operations, Learning and Development, Data Tools and Solutions and the Sellside business support engine. These groups are the business partners to the executives in the Sellside supporting on a range of topics from ongoing operations to run the business, through to transformational projects to ensure future success.

In this role, will serve successfully as a trusted thought partner to an executive and the flexibility to work on a range of problems from influencing business strategy to increasing organizational effectiveness and driving operational excellence.

Qualifications

JOB RESPONSIBILITIES

• Act as a strategic thought partner to the Sellside APAC lead, advising on operations and organizational structure.
• Lead management of key business operating metrics (e.g., business performance, goals) and executive governance forums to increase accountability and share actionable insights against key metrics and roadmaps that accelerate our ability to meet publisher and developer needs for the Sellside APAC business.
• Lead and drive sensitive and critical projects for executive leaders by quickly understanding context and developing a prioritized scope and approach for resolution in ambiguous situations, then driving to action.
• Function as lead Strategy business partner for cross-functional projects and initiatives, liaising across Marketing, Sales, Finance, and more.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in an operational role in a technology or marketing firm, or equivalent experience in management consulting or corporate strategy.
• Experience with strategy development or project management using data analytics to influence executive stakeholders.

PREFERRED QUALIFICATIONS

• Experience in a Chief of Staff role, or a similar role requiring leadership of varied strategic and operational initiatives while working closely with executive leaders.
• Knowledge of Google’s Ads products, Sales teams, or service operations as well as the customer and competitive contexts in which they operate, particularly for publishers and developers on the Sellside of the ecosystem.
• Ability to understand and articulate to executive teams, while maintaining exceptional attention to execution details.
• Ability to work in a complex environment and deliver multiple strategic initiatives simultaneously.

To manage and execute all sales and events operation; internal and external while ensuring that all logistic requirements are carried out according to the event plans.

Hygiene and Safety Standards

1. Follow the organisation’s personal, food and beverage hygiene standards.
2. Follow the organisation’s workplace safety and health policies and procedures.
3. Ensure events follow local security, Workplace Safety and Health regulations.
4. Ensure that all insurance, legal, health and safety obligations are complied with, as well as understood and adhered to by the whole team, including sub-contractors.

Event Sales & Operation

1. Responsible for event sales and operations.
2. Assist with facilitation of workshops and tours
3. Function as the main point of contact for clients, managing enquiries and positively representing the company to corporate clients over the phone, email and in person.
4. Responding to all client enquiries within a 24-hour period.
5. Generate new leads.
6. Consult with clients to determine objectives, requirements, and budget for events.
7. Prepare and submit formal proposals and event decks tailored to client’s specifications while maximizing returns to the Company.
8. Meet and greet clients, attend site visits, pre-planning meetings and other venue meetings as necessary to support event guest experience.
9. Maintain existing client relationships and generate new relationships.
10. Responsible for ensuring all sales administration is accomplished effectively and accurately
11. Effectively communicate information with internal and external stakeholders on event order, timelines, special requirements, feedback, etc.
12. Conduct after action review to ascertain areas of strengths and weaknesses related to the management of the events.

*Job Description may be added to or change subject to growing business needs and upon discussion with the staff member.

PRODUCT AREA

The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google’s own Product teams with essential partnerships to help Google’s user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.

ADDITIONAL JOB DESCRIPTION

The Knowledge and Information Partnerships group negotiates and manages Partnerships for content (e.g., data licensing agreements), integrations and commerce. These partnerships help build and differentiate Google’s products in Search, Assistant, Geo (Maps, Local), Ads, and Commerce areas.

The team works to help drive strategy and execution for Knowledge and Information. We focus on delivering thought leadership, operational knowledge, and executive level narratives to help advance Knowledge and Information and Google’s product mission. The team works directly with Knowledge and Information leaders on priority topics across all product areas and helps the global organization identify, plan, and execute against priorities.

As the Strategy and Operations Manager, you will help drive strategic decisions related to product and partnership growth opportunities in priority countries and across the array of products and teams within the Knowledge and Information business and beyond. You will work to execute and coordinate various types of cross-product area or country-level projects while partnering with the Research and Core team to support operations and strategy formulation. You will work with local and global stakeholders within Partnerships, Marketing, Product, and broader Global Business Organization to articulate and synthesize key product priorities and help teams report on progress to executive leadership.

Qualifications

JOB RESPONSIBILITIES

• Partner with the Research and Core team to support strategy formulation and operations.
• Work with Knowledge and Information teams to help set and communicate cross-product area Knowledge and Information country strategy to GBO and other cross-functional stakeholders. Identify areas of collaboration within and across Knowledge and Information and build relationships with local and global stakeholders.
• Support cross-product area efforts like business planning and cross-functional coordination with Product, marketing, GTM, and other functions.
• Support the team on product priorities to positively influence global product strategy.
• Create simple and persuasive narratives to inform and influence stakeholders.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in Sales Operation, Product Strategy, or Strategy Consulting.

PREFERRED QUALIFICATIONS

• Experience developing frameworks and understanding business constructs and macro-environments.
• Experience with stakeholders and project management, collaborating across various functions.
• Ability to solve strategic and operational problems, and lead and execute strategic and operational initiatives for organizations.
• Ability to guide decision-making and articulate business needs and solutions.

• Assist the Banquet Operations Manager in supervising and overseeing the administration of the Banquet Events
• Evaluate the operations and procedures and suggest improvements to the Banquet Operations Manager.
• Assign responsibilities to subordinates and offer assistance during busy periods.
• TO handle AV Matters in Banquet and outlets in the hotel
• Hold departmental meetings and conduct daily briefings.
• Adhere to all house rules, regulations and Hotel policies.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Attend F&B meetings.
• Assist the Banquet Operations Manager to analyse revenue and cost reports to be used for the preparation of a realistic annual budget.
• Analyse monthly Profit and Loss statements to ascertain that all costs are in line.
• Assist the Banquet Operations Manager to enforce all pre-check and check control procedures.
• Ensure that no reusable beverage is wasted.
• Monitor the quality and quantity of all food and beverage items served.

Only shortlisted candidates will be contacted.

Who Are We?

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.

Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.

HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

• Be responsible for the operations work related to Genshin Impact;
• Work closely with game development team by providing essential information and insights, allowing developers to make informed decisions based on the players' feedback and analysis;
• Align core product designing goals and in-game content in versions with the game development team;
• Carry out product analysis through various types of player tests and different analysis to provide product optimization plans, keep track of progress in versions, and ensure game content quality;
• Enhance the communication and connection between players and product side with various measures.

What You Will Need:

• Loyal game players, basic understanding of the gaming industry, familiar with various video games, especially mobile ones;
• Extensive gameplay experience with Genshin Impact is a plus;
• Strong ability of logical thinking. Have a brief knowledge of game designing, development, or operations;
• Experience in one or more operation-related fields, including but not limited to product event designing, gaming experience, data analysis, online communities, player management, etc;
• Willingness to work with teams, ability to communicate and express in a clear manner, and a strong sense of responsibility.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

JOB DESCRIPTION

· Participate in training sessions, workshops, and on-the-job learning experiences to acquire knowledge and skills in business advisory services

· Learn about industry trends, market analysis techniques, and business development strategies

· Assist in conducting financial analysis and performance evaluations for client businesses

· Learn to interpret financial statements, assess profitability, and identify areas for improvement

· Assist in preparing financial forecasts, budgets, and cash flow projections

· Support business advisors in developing strategic plans and growth strategies for client organizations

· Learn to conduct market research, identify competitive advantages, and evaluate business opportunities

· Assist in drafting business plans and presenting recommendations to clients

· Shadow experienced business advisors in client meetings and interactions

· Learn to build and maintain positive relationships with clients, providing personalized advice and support

· Assist in addressing client inquiries, concerns, and requests in a timely and professional manner

· Assist in coordinating and managing projects related to business advisory services

· Support business advisors in project planning, execution, and evaluation

JOB REQUIREMENTS

· Diploma and above

· Strong interest in business advisory services, consulting, or entrepreneurship

· Excellent analytical and problem-solving skills

· Strong communication and interpersonal skills

EA Reg. Number: R21100629

EA License Number: 22C1278

We are seeking a highly organised and detail-oriented individual to join our team as a Travel Administration/Operations Manager for our travel agency. The ideal candidate will be responsible for overseeing all aspects of operations, including bookings, logistics, administration, and customer service.

Responsibilities:

• Manage and coordinate all aspects of the booking process, including liaising with clients, vendors, and partners to ensure smooth transactions.
• Handle logistics for travel arrangements, including flights, accommodations, transportation, and activities, to ensure a seamless experience for our clients.
• Oversee administrative tasks such as paperwork, invoicing, and record-keeping to maintain accurate and up-to-date information.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor and manage budgets, expenses, and revenue to ensure profitability and cost-effectiveness.
• Maintain a high level of customer service, responding promptly to inquiries, resolving issues, and ensuring client satisfaction.
• Stay informed about industry trends, regulations, and best practices to ensure compliance and competitive advantage.
• Collaborate with other team members, to coordinate efforts and achieve company goals.
• Continuously evaluate and optimise operations to enhance efficiency, quality, and performance.

Qualifications:

• Bachelor's degree in business administration, hospitality management, or a related field.
• Previous experience in operations management, preferably in the travel or tourism industry.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office.
• Ability to write emails, make phone calls and procure tickets and bookings.
• Leadership abilities and team management experience.
• Problem-solving skills and a proactive approach to challenges.
• Flexibility to adapt to changing priorities and schedules.
• Passion for travel and a commitment to delivering exceptional service to clients.
• Familiarity with England, Malaysia and the USA is a plus as we would like to expand tours there.
• May be required to be responsible for managing tourists, or new potential business opportunities. Proficiency in English, Chinese and Malay Language is appreciated.

Job Duties & Responsibilities:

• Plans and directs laundry operations.
• Hires, trains and supervises laundry staff; plans and schedules work directly and through a lower level supervisor; teaches washroom science and the short formula to washroom employees.
• Sets standards for production and quality of work performed. Studies operations and procedures and institutes changes within scope of authority.
• Installs production controls on each laundry machine and programs computerized washers. Keeps production records to track amounts of linen and clothing processed and shipped to various locations; prepares reports of laundry activities.
• Prepares purchase orders to maintain linen inventory and supply of cleaning chemicals
• Handle daily sales order & customer feedback

Skill requirements:

• Knowledge of all phases of large-scale laundry operation, techniques and management.
• Knowledge of newest laundry equipment and processes.
• Knowledge of washroom formulas for clothing and linens and all types of chemicals used in washers.
• Knowledge of the methods and techniques of infection control.
• Ability to plan, direct and administer the work of others.
• Ability to apply cost savings ideas to the production process.

A great opportunity to be part of a dynamic and progressive mid-size SME healthcare provider with a regional presence, as MD Pharmaceuticals Pte Ltd continues on its growth and expansion plans, in Singapore, Malaysia, Hong Kong, Thailand, Myanmar and other parts of Asia in the coming years. MD Pharmaceuticals Pte Ltd is now seeking to hire:

Business Operations Executive

____________________________________________________

Main Responsibilities:

• Handle basic Human Resource functions (e.g: Monthly payroll, CPF contributions, work pass applications, applicable employee leave, ensure compliance with all relevant local employment laws and regulations, etc.)
• Review and identify gaps in the company’s current business operations and provide suitable recommendations on enhancements. This will include the planning, budgeting, forecasting and ensuring optimal use of all company resources to maintain/reduce overall operational costs through different initiatives.
• Work closely with various stakeholders, including staff, customers, suppliers and other vendors, to further business objectives.
• To also develop and carry out various new business operational plans in partnership with the management so as to ensure that strategic goals are reached
• Perform data analysis and generate relevant tracking reports
• Assist with various administrative duties, including handling customer phone calls, order processing, inventory control, etc.
• Handle special ad-hoc projects, based on management’s requirements
• Assist with some daily administrative matters, including order processing

Key Requirements:

• Diploma/degree in Human Business Management/Resource Management from a reputable institute.
• At least 5 years of relevant working experience in Singapore handling Human Resource and operational issues, with strong knowledge of both areas
• Tech-savvy and highly proficient in SAP and Microsoft Office
• Have strong sense of own initiative, highly independent and resourceful
• Meticulous with great attention to details and monitoring skills
• Strong analytical and problem-solving skills, with ability to propose feasible solutions to management
• Possess good interpersonal and communication skills to collaborate with colleagues and also deal with customers/suppliers whenever necessary

Interested candidates, please submit your updated resume & expected salary to us through the “Apply Now” button.

B1G1 is a global Social Enterprise Movement headquartered in Singapore. We work with businesses around the world, helping them create a great difference in our world and in their businesses too. B1G1 Members have already created more than 340 million giving impacts. Together, we’re living this belief: B1G1 gives businesses the power to change lives.

We are now seeking a senior executive with strength in organisation development, who has the experience in taking the company from 10-15 employees (a start-up phase) to 30+ team in a 2-3 year period. If you’re the right person, you’ll love guiding the start-up team to flourish into a well-structured scalable structure by rolling up your sleeves and implementing robust systems and processes in a wide area of operations in a B2B tech-based (yet philanthropic) business.

This is not a conventional job. If you are the right person, you’ll love being part of our focused, dynamic team as we achieve our shared goals. We work with people who want to live their lives doing meaningful work and making a real difference in our world.

Responsibilities

Reporting to the CEO, the Head of Operations holds strategic accountability over business operations at B1G1. Overseeing and working closely with Finance and Operations teams, this position requires strong leadership, strategic direction to drive engagement, performance and nurture the culture across B1G1. You’ll work closely with the CEO to maximise B1G1’s global potential and realise the company’s strategic goals and growth.

The Head of Operations is accountable for optimizing operating capabilities and capacity, implementing systems to ensure the effective and successful management of operations, locally and globally. This role is also accountable for the overall success of the people operations, implementing best practices and delivering an organizational development plan for the scaling of the company.

This role will allow you to apply your passion for strategy and organisational growth, whilst at the same time affording you the opportunity to work side-by-side with your team to deliver on some key operational imperatives. You can roll your sleeves up and contribute in a hands-on manner, using this as an additional way in which to engage and win the heart’s of the team members.

For the full details on the roles and responsibilities, please refer to this document: https://drive.google.com/file/d/1npdG5QsVoJEB87Vg5n8f81uf2DNOKQ7_/view?usp=sharing

Qualifications

EDUCATION AND QUALIFICATIONS

• Fluent and articulate English speaker
• Degree in Business, Finance, Legal or relevant fields. MBA Preferred
• Additional qualifications in leadership programs are also favoured

SKILLS AND EXPERIENCE

• Possess strong skills and capacity to “manage up”, gathering insights and wisdom at the operational level and clearly communicating to the CEO and senior leaders (and Board members) what is required of them to ensure overall growth and success
• 10+ years of experience in managing business operations.
• 5+ years experience across strategic, operational and people leadership roles.
• A solid understanding of general finance, budgeting, balance sheet and cash-flow management.
• Demonstrated exceptional business acumen and proficiency in modern business operations, systems and software to utilise and analyse data.
• Ability to negotiate and build strong trust among all levels of management and executives.
• Outstanding leadership skills with demonstrated ability to lead, manage and inspire high performing teams.
• Demonstrated ability to guide, influence, and work collaboratively with a team of multi-disciplined professionals and a wide variety of stakeholders.
• Excellent problem-solving, decision-making, project management and negotiation skills.
• Strong written and verbal communication skills with excellent ability to build rapport with a varied audience.
• A passion for a fast-paced and at times, unpredictable environment through a dynamic growth phase.
• Ability to work under pressure, move quickly and be ok to test and challenge the status quo.

Again, for the full details, please refer to this document: https://drive.google.com/file/d/1npdG5QsVoJEB87Vg5n8f81uf2DNOKQ7_/view?usp=sharing

As a Database Engineer, you will play a crucial role in the design, development, and maintenance of our databases including HPC job, system monitoring, benchmarking, and scientific databases. You will collaborate with cross-functional teams of HPC domain experts, software engineers, and scientists to ensure the efficient storage, retrieval, and analysis of data. This position offers a unique opportunity to contribute to ground-breaking research for our stakeholders.

Key Responsibilities:

• Database Design and Development: Design and implement robust, scalable, and efficient databases and optimize database performance for data storage, retrieval, and analysis.
• Data Integration: Collaborate with stakeholders and NSCC consultants and technical team members to integrate diverse datasets into the database and Implement and maintain data pipelines for seamless integration of new data sources.
• Quality Assurance: Develop and implement data quality control measures to ensure accuracy and consistency as well as monitor and troubleshoot data integrity issues, implementing corrective actions as needed.
• Collaboration: Work closely with cross-functional teams, HPC domain experts, software engineers, and scientists, to understand data requirements and user needs and provide technical expertise and support to ensure effective collaboration.
• Documentation: Maintain detailed documentation of database architecture, data models, and processes and contribute to the development of best practices for data management and storage.
• Reporting: Communicate findings through presentations, and reports for NSCC as well as stakeholders/collaborators.

Qualifications:

• Bachelor"s or Master"s degree in Computer Science, or a related field.
• Proven experience in database design, development, and optimization. Experience with bioinformatics or life sciences is a plus.
• Proficiency in relevant programming languages (e.g., SQL, C/C++, Python) and experience with database management systems (e.g., MySQL, PostgreSQL).
• Familiarity with NoSQL and distributed databases (MongoDB, ElasticSearch, ETCD).
• Experience with server-based and high-performance computing.
• Familiarity with bioinformatics tools and resources, and an understanding of biological data types and formats.
• Familiarity with Linux command line, system administration, scripting, and software tools.
• Familiarity with software version control process and tools (e.g. git, github, gitlab).
• Strong problem-solving skills and the ability to work collaboratively in a dynamic team environment.

Operations Executive

Responsibilities:

• Deal with clients and ship-owners relating to post-fixtures, ensure proper follow-up and update on daily operations .
• Handle dry cargo loading and discharging operational & document procedures.
• Resolve disputes, negotiate costs and handle claims between clients and ship-owners
• Have knowledge/experience of shipboard operation, cargo loading and disputes
• Have knowledge of different Charter party, laytime and some trading / legal terms.
• Report to the Head of Operations on all operational activities
• Any other ad-hoc duties as assigned

Requirements:

• Min Diploma holder with 1-2 years of related working experience in marine industry (Dry cargo / Ship-owner).
• Candidates with more than 3-4 years’ experience in Dry cargo operations, will be considered for a senior position
• Able to work independently, responsible and manage multiple priorities
• Hardworking and able to work under pressure
• Strong team player with good interpersonal skills

Responsibilities

• Transportation of paperwork, goods and material
• Support store operations
• Receive and review orders during project mobilisation and demobilisation
• Support in ad hoc support in company implementation (e.g. Biometric Registration)
• Inspect and monitor quality standards of cleaning chemical, equipment / tools
• Perform asset tagging to ensure accountability of equipment
• Stock Checking to ensure that there is no over-ordering and ensure proper housekeeping
• Prepare inspection finding reports and communicate with internal staff / vendors on any faults, and follow up to ensure rectification
• Ensure ISO/QEHS Compliance for QC matters
• Any ad-hoc assignments

Requirements

• Valid Singapore Class 3 Driving Licence
• Minimum 2 years of experience in similar capacity
• Good communication and organisational skills
• Basic computer and report writing skills.
• Good time management and planning skills
• Hands-On Physical work required
• Driving company lorry (manual)
• Working hours: 8am to 8pm (Monday to Saturday)

Responsibilities

• Transportation of paperwork, goods and material
• Support store operations
• Receive and review orders during project mobilisation and demobilisation
• Support in ad hoc support in company implementation (e.g. Biometric Registration)
• Inspect and monitor quality standards of cleaning chemical, equipment / tools
• Perform asset tagging to ensure accountability of equipment
• Stock Checking to ensure that there is no over-ordering and ensure proper housekeeping
• Prepare inspection finding reports and communicate with internal staff / vendors on any faults, and follow up to ensure rectification
• Ensure ISO/QEHS Compliance for QC matters
• Any ad-hoc assignments

Requirements

• Valid Singapore Class 3 Driving Licence
• Minimum 2 years of experience in similar capacity
• Good communication and organisational skills
• Basic computer and report writing skills.
• Good time management and planning skills
• Hands-On Physical work required
• Driving company lorry (manual)
• Working hours: 8am to 8pm (Monday to Saturday)

JOB DESCRIPTION

· Participate in training sessions, workshops, and on-the-job learning experiences to acquire knowledge and skills in business advisory services

· Learn about industry trends, market analysis techniques, and business development strategies

· Assist in conducting financial analysis and performance evaluations for client businesses

· Learn to interpret financial statements, assess profitability, and identify areas for improvement

· Assist in preparing financial forecasts, budgets, and cash flow projections

· Support business advisors in developing strategic plans and growth strategies for client organizations

· Learn to conduct market research, identify competitive advantages, and evaluate business opportunities

· Assist in drafting business plans and presenting recommendations to clients

· Shadow experienced business advisors in client meetings and interactions

· Learn to build and maintain positive relationships with clients, providing personalized advice and support

· Assist in addressing client inquiries, concerns, and requests in a timely and professional manner

· Assist in coordinating and managing projects related to business advisory services

· Support business advisors in project planning, execution, and evaluation

JOB REQUIREMENTS

· Diploma and above

· Strong interest in business advisory services, consulting, or entrepreneurship

· Excellent analytical and problem-solving skills

· Strong communication and interpersonal skills

EA Reg. Number: R21100629

EA License Number: 22C1278

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Job title: Operations Manager

Job scope:

• Supervise and oversee daily operational activities.
• Lead a diverse team of 80 drivers, encompassing various nationalities.
• Contribute to scaling the team to 150 drivers in accordance with the company's expanding operations.
• Provide guidance and mentorship to Assistant Operations Managers and oversee three shift foremen.
• Formulate and execute strategies to enhance fleet utilization, reduce downtime, and optimize operational efficiency.
• Collaborate with clients, vendors, and stakeholders to address operational challenges, mediate conflicts, and ensure client satisfaction.
• Ensure adherence to all pertinent regulations and safety protocols within the transportation sector.
• Partner with the Human Resources department to recruit, train, and retain skilled drivers and operational personnel.
• Cultivate a culture of collaboration, accountability, and continual improvement within the operational framework.
• Manage budgetary responsibilities, including expense control, forecasting, and financial planning initiatives.

Qualifications:

• Proven experience in operations management, preferably in the transportation or logistics industry.
• Strong ability to lead, inspire, and mentor teams.
• Excellent verbal and written communication skills.
• Proficient in problem-solving and data analysis.
• Exceptional multitasking and prioritization abilities.
• Visionary thinking and strategic planning skills.
• Dedicated to ensuring high customer satisfaction.
• Flexible and able to thrive in dynamic environments.

To apply, interested candidates can click the "apply now" button, send an email to [email protected], or reach out via WhatsApp at 80353296.

Position title: Executive, Operations & Governance (3 months Contract)

Reports to: Senior Database Manager

Date: March 2024

I. About WWF-Singapore: World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Major Functions:

We are currently seeking a dedicated part-time Operations Executive to join our team, with a primary focus on managing our Know Your Donor (KYD) process. This role involves conducting thorough Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) checks, documenting outcomes, and ensuring all donor data is accurately inputted into our Customer Relationship Management (CRM) system as per the directives of the line manager. Reporting directly to the Senior Database Manager, this position plays a crucial role in maintaining the integrity and legality of our fundraising efforts.

III. Major Duties and Responsibilities:

· Know Your Donor (KYD) Process Management: Conduct detailed Anti-Money Laundering (AML) and Countering Terrorism Financing (CTF) checks on potential donors and vendors to ensure compliance with legal standards and organizational policies.

· Documentation and Reporting: Accurately document the outcomes of all checks and assessments. Prepare and submit detailed reports on donor verification activities to the Senior Database Manager.

· Data Management: Input and update donor information in the Customer Relationship Management (CRM) system as required, ensuring data integrity and accuracy.

· Escalation of Issues: Promptly escalate any red flags, suspicious activities, or doubts to senior managers for further investigation and resolution.

· Compliance and Training: Stay updated on relevant compliance regulations and participate in training as required to enhance job performance and compliance understanding.

IV. Profile:

Required Qualifications and Competencies

· Proven experience in managing customers or donors and working with business teams.

· Good understanding of compliance laws and regulations.

· Excellent attention to detail and the ability to manage sensitive information confidentially.

· Experience in using CRM systems and data management tools will be an advantage.

· Ability to work independently and as part of a team with maturity to manage challenging situations.

· An interest in conservation.

· Adheres to WWF’s values, which are: Integrity, Courage, Respect, Collaboration

Working Conditions

· This is a 3 months contract position with a flexible schedule to accommodate the operational requirements of the business.

· The duration and contract hours will be discussed and agreed upon with the selected candidate.

V. What We Offer:

· A flexible and supportive work environment.

· Opportunities for connecting professional development and growth with a passion for nature and the environment.

· Access to a global network of highly skilled professionals and leaders in the field, offering valuable learning and collaboration opportunities.

• Plan and monitor the day-to-day operations to ensure smooth progress;
• Cost Analysis ⁠
• Weekly/monthly report
• Month end closing
• Handling customer feedback
• Prepare quotation
• Manage and maintain effective people and teams on the ground, aligning them to company’s goals and directions
• Assist HOD/Superior as and when required

Responsibilities:

Revenue Recognition via SAP

• To manage the end-to-end process of revenue recognition via SAP platform
• This includes identifying contracts, identifying performance obligations, check revenue share due to external stakeholders, and input/check costs allocation.
• To pick out and resolve billing/credit note issues that arises to ensure revenue recognition can be conducted on a timely basis.

Reports Generation

• Generate monthly and yearly revenue reports after monthly/yearly closing.
• Manage invoicing and payment process including generating reports and reporting revenue share to external stakeholders.
• Data-churning for revenue analysis.

Qualifications:

• A degree in Finance and/or Accounting or a relevant discipline.
• At least 5 years of related experience in Operations and Finance.
• Previous experience in SAP an added advantage.

We are seeking a dynamic individual with a diploma in Finance, Accounting, Business or related field to join our team as a Treasury Operations Assistant. This position provides an excellent opportunity to work in the operations function of a large corporate treasury where the individual will play an important role in transaction processing, treasury reporting and analysis, and shaping our work processes with technology.

Responsibilities:

• Perform daily trade verification, process confirmations, and ensure efficient settlement of treasury transactions (FX, FX options, swaps, structured products etc)

• Prepare and analyse management reports on treasury transactions, FX exposures and risks.

• Contribute to initiatives that enhance operational efficiency through the use of technology solutions and robotic process automation.

• Participate in enhancement and implementation projects for our treasury management system.

• Maintain relationships with banking partners and troubleshoot operational issues.

• Contribute to the maintenance of strong internal controls within the treasury function and ensure compliance with regulatory requirements.

• Keep abreast of market developments and new regulations that impact treasury operations workflow or activities.

• Support on other ad-hoc assignments / projects related to treasury functions.

Qualifications:

• Diploma in Finance, Accounting, Business or related field.

• Fresh graduates or up to 3 years of relevant work experience.

• Strong academic record with a focus on finance-related coursework.

• Proficiency in Microsoft Office applications, particularly with advanced skills in good Excel skills. Competency in managing complex data sets and automating process in Excel will be an advantage.

• A team player with good communication and interpersonal skills.

• Meticulous, with a sharp eye for details and figures.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• To manage end-to-end process of programme information/promotional material deliverables and metadata to clients after the conclusion of sales.
• This involves working with various stakeholders across the organisation and external stakeholders in the course of programme material collation.
• To ensure programme material collated are of required standard and to resolve and find solutions to rectify issues when necessary.
• To resolve issues with video team when clients encounter video problems.
• This role involves direct liaison with both clients and internal/external stakeholders to troubleshoot and resolve the issues for programme information/promotional material and video files.

• A Diploma in Mass Communications and/or Marketing or a relevant discipline.
• 2 to 4 years of related experience in a Sales Support or Marketing Support role.
• Basic technical knowledge of video files an added advantage.

Functional Competencies:

• Oversee and lead marine operations, surveys, and quality matters within the Operations Cluster.
• Utilize extensive seagoing experience to ensure effective management of maritime activities.
• Drive operational excellence through a profound understanding and implementation of digital tools and technologies.
• Develop and implement strategies to enhance the efficiency and safety of marine operations.
• Collaborate with cross-functional teams to ensure seamless coordination between departments.
• Maintain compliance with industry regulations and standards related to marine operations and quality.

Requirements:

• Bachelor's or Master's degree in a relevant field.
• Minimum of 15 years of progressive experience in marine operations. Preference for candidates with extensive experience in Classification activities.
• Strong technical background with hands-on seagoing experience.
• In-depth knowledge of digital tools and technologies relevant to marine operations.
• Proven track record of leadership and achieving operational excellence.
• Excellent communication and interpersonal skills.
  

About the Product team

With Doctor Anywhere driving to become a product-led organization, our Product team is responsible for shaping our product strategy, and striving to bring the best products and services to both our users and the future of Doctor Anywhere. Our team consists of passionate and talented and ambitious Product Managers and Designers who continuously evolve our products to maximize business value and improve user experience

We are seeking a Product Manager to join our Product team to enhance our consumer facing product capabilities serving the needs of the healthcare industry.

As a Product Manager, you will:

• Define product vision and scale DA's suite of healthcare solutions
• Act as the voice of the users - Leverage data, user research, market analysis, and competitive landscape to drive product insights & feature prioritization
• Create a product roadmap for your specific product domain to maximize business value and user satisfaction, align the strategy with the rest of the company, drive the implementation of the strategy, and measure success
• Collaborate with business stakeholders, Engineering, and Designers to build a feature or product that solves users’ pain points as well as bring business value
• Break down complex business requirements into actionable solutions and develop user stories, roadmaps, and release plans

Requirements:

• Bachelor’s degree in a related field or relevant domain experience
• 3+ years of experience in product management
• Experience in bringing at multiple product features from conception to launch
• Experience in managing consumer-facing applications across digital platforms such as native mobile apps, responsive web, interactive platforms
• Clear understanding of data structures, performing analysis to track success metrics
• Experience in working with engineering team and in Agile/Scrum development process
• Self-starter with relentless curiosity and creativity in pursuit of growth
• Comfortable with self determination in an ambiguous environment

About Doctor Anywhere:

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Johnson & Johnson Innovative Medicine, Asia Pacific, is recruiting for a Regional Director of Asia Pacific Strategy Office (APSO) Operations, Asia Pacific. At Johnson & Johnson Innovative Medicine, what matters most is bringing our innovations one step closer to the patients we serve. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. We pursue the most promising science, wherever it might be found, while supporting our organizational operations to maximize our business impact. Aligned projects and teams will be iterative to suit business needs with the changing environmental dynamics.

Job Description:

Planning and Process Improvement

· Translate the APSO strategic priorities into actionable operational plans and initiatives

· Develop frameworks and methodologies to support effective execution of strategic initiatives.

· Collaborate with key internal stakeholders including Finance and BI&A teams to enhance business planning processes, including LRFP, BP, and Strategic Asset Plans.

· Identify, develop and implement operational initiatives for APSO that deliver efficient, compliant and value adding procedures and processes to our ways of working.

Strategy Execution and Management

· Lead execution of AP TASLT governance, manage performance dashboards, and support TA leads in tracking and decision-making processes for AP patients.

· Manage performance dashboards to support TA leads in their decision-making processes and track progress towards strategic objectives for AP patients.

· Enhance collaboration with the R&D team to ensure pipeline success in the APAC region.

Operational Efficiencies and Stakeholder Engagement

· Identify inefficiencies and bottlenecks in existing processes and propose strategies for improvement across APSO.

· Implement process optimisation initiatives to enhance operational efficiency and effectiveness.

· Collaborate with internal and external stakeholders to ensure adoption of initiatives that facilitate change and improve communications with and within APSO.

· Establish key performance indicators and metrics to track progress towards strategic goals with subsequent ongoing analysis of data to identify areas for further improvement and reporting to senior management.

Project Management and Risk Assessment

· Drive discipline among cross functional teams for project plans, timelines, OPEX, resources and metrics to ensure successful implementation.

· Identify potential risks and challenges that may impact the successful implementation of strategic initiatives and drive mitigation strategies to minimise potential disruption.

· Ensure robust audit management processes are in place, maintaining compliance and transparency across all operations.

Qualifications

• A minimum of a Bachelor’s Degree is required.

• A Master’s Degree in a related field or an MBA is preferred.

• Experience in Strategy Development, Strategic Planning or Operations Management in multi layered, multi function environment highly desirable.

• Experience in project management and team leadership is highly desirable.

• Excellent written and verbal communication skills are necessary to effectively convey complex ideas and recommendations to various stakeholders at all levels of the organization.

• Adaptability to work in a dynamic environment with changing priorities and multiple concurrent projects.

• A minimum of eight (8) years of professional Strategy Development & Management, Operations Management and / or Business administration experience within the pharmaceutical, biotech, medical device or healthcare industry is required.

• A minimum of three (3) years of experience managing and leading a team is strongly preferred.

• Ability to travel up to 50% travel which may include overnights and/or weekends in support of the business is required.