Cleaning Operations Manager (Commercial and Environmental)

Job Summary:

The Operations Manager (Commercial and Environmental) is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he or she will strategize and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He or She will also mentor the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.

He or She is expected to be at our project sites and build relationships with our clients and work closely with the Commercial and Environmental - Operations Executive as part of his role.

This requires him or her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Job Responsibilities:

1. Lead teams

- Develop strategy plans to promote organisation core values

- Manage the professionalism of the staff

- Mentor and lead management staff

- Lead organisational succession planning, capability development and employee engagement

2. Drive business operations

- Drive the overall growth of business and operations

- Drive opportunities to improve market visibility and presence of the organisation

- Lead budget planning for the organisation

- Represent and promote the organisation

- Direct the development and review of operation policies and procedures

3. Manage client relationships

- Collaborate with clients to achieve business goals

- Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

- Oversee the conduct and review of contingency plans

- Endorse emergency and crisis management response plans, processes and procedures

- Provide direction on analysed trends of reported incidents

5. Manage cleaning services

- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

- Ensure cleaning teams adhere to safety measures to during cleaning operation

- Assist in budget planning for cleaning operations

- Review daily cleaning job reports for submission to management

- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

- Covering of manpower if needed (requires you to do hands-on cleaning)

- Recruiting of manpower for projects

- Resolving all matters/ incidents on site

6. Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites

- Identify and recommend suitable equipment and/or technologies to improve cleaning operations

- Implement maintenance schedules for tools and equipment

7. Manage cleaning teams

- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

8. Manage incidents

- Guide teams to respond to major incidents/emergencies and reporting it to the management

9. Any other tasks as assigned by the reporting officer.

Job Requirements:

- At least 7 year(s) of working experience in the related field is required for this position.

- Preferably Managers specializing in Commercial and Environmental or Facilities Management

Our client is from Oil and Gas industry, a local leading player. They are looking for a Project Operations Manager for the next phase of their business. They are located in West.

Duties of Project Operations Manager:

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.

Requirements

• Min Degree in Engineering related field.
• Min 8 years of project operations experience in Oil & Gas or Petrochemical industry
• Experience in leading a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

The Operations Executive (Commercial and Environmental) assists with the management of cleaning operation duties as directed by the manager.

Job Responsibilities:

Manage cleaning services
- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
- Ensure cleaning teams adhere to safety measures to during cleaning operation
- Assist in budget planning for cleaning operations
- Review daily cleaning job reports for submission to management
- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.
- Covering of manpower if needed (requires you to do hands-on cleaning)
- Recruiting of manpower for projects
- Resolving all matters/ incidents on site

Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites
- Identify and recommend suitable equipment and/or technologies to improve cleaning operations
- Implement maintenance schedules for tools and equipment

Manage cleaning teams
- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

Manage incidents
- Guide teams to respond to major incidents/emergencies and reporting it to the management

Job Requirement:
- Preferably with 2 years’ experience in related fields
- Team player, good problem-solving and decision-making skills
- Excellent communication skills and customer oriented
- Ability to multi-tasks under tight time frames with minimum supervision
- Organised, responsive and resourceful
- 6 Days work week

Job Description

• Industry/ Organization Type: F&B Manufacturing
• Position Title: Operations Manager / Store Manager (Korean BBQ)
• Working Location: Orchard
• Working Hours: 6 days (Monday – Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee the day-to-day operations of the restaurant, ensuring efficiency and compliance with company policies and industry regulations.
• Monitor all aspects of the dining experience, from seating and table service to food preparation in the kitchen.
• Collaborate with chefs to update recipes, menu items, and presentations based on customer preferences and seasonal ingredients.
• Monitor guest feedback, address complaints promptly, and work to consistently improve customer satisfaction.
• Maintain optimal stock levels for food ingredients, beverages, and other consumables.
• Manage and oversee the restaurant's budget, including labor costs, food costs, and other operational expenses.
• Ensure that all health, safety, and hygiene regulations are strictly adhered to.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Business Administration or a related field
• Has around 5 years of experience in restaurant management, prior work experience in Korean BBQ concepts is an added advantage
• Strong leadership and management skills with the ability to motivate and guide a diverse team

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69986 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Work with doctor and clinic staff to ensure smooth-running of the clinics' daily operations
• Fill up of insurance forms and prepare documents to assist in the patients' insurance claims.
• Cover all clinic duties.
• Oversee and ensure all premises are maintained adequately and meet both regulatory requirements and company operating standards.
• Oversee all facilities and support operational matters. Enhance the operating efficiency of the clinic and bring about optimal service processes for the benefit of patients.
• Perform front desk duties such as attending to patient's registration, answering phone-calls for appointments and enquiries.
• Any other ad-hoc duties as and when assigned by the superior

Job Requirements:

• Experience in clinic operations and administering insurance claims/forms are required.
• Diploma with minimally 3 years of relevant working experience.
• Excellent interpersonal and communication skills.
• Excellent customer-service mindset.
• Working location: Novena
• Working hours: Mon - Fri (9 am to 6 pm) and Sat (9 am to 1 pm)

HR Affiliates; EA No: 10C3060; ROC No: 53164100K

F&B OPERATIONS EXECUTIVE | Up to $2.9.k | 6 Days | Tanjong Pagar

Monthly Salary: $2,800 - $2,900
Working Location : Tanjong Pagar
Working Days & Hours

• 6 working days a week (44 hours)
• Rotating shift / Split Shift

Job Responsibilities

• To assist with all operation and administrative duties to ensure a smooth day-to-day operations of the restaurant.
• Extend warm greetings to guests upon arrival and usher the guests to allocated seats.
• Take food and beverage orders and serve them.
• Handle phone enquiries, take guest reservations and review daily reservations booked.
• Handle enquiries and group bookings for baby showers, birthday, anniversary and corporate dining.
• Monitor guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders and tables’ requests.
• Perform cashiering duties as and when required.
• Manage guest relations and handle feedback concerning food and services.
• Work with Marketing Team for marketing strategies and promotions.

Job Requirements

• Minimum 2 years of relevant experience in the F&B industry
• Proficiency in computer skills (Ms Word, Excel, Powerpoint)

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Role:

Operations:

• Oversee and manage all facets of shipping agency operations, ensuring adherence to company policies and industry standards.
• Serve as the main client contact, fostering strong relationships and resolving any arising issues.
• Track and evaluate operational performance, generating reports and offering recommendations for ongoing improvement.
• Lead a team in executing ship agency services, coordinating vessel arrivals and departures, and working closely with ship owners, charterers, and other relevant stakeholders.

Business Development:

• Drive business growth and establish solid connections with key stakeholders in Singapore, specifically within port agency services.
• Maintain and nurture relationships with existing clients.
• Organize hospitality arrangements for clients visiting Singapore.
• Actively gather and act on customer feedback to enhance service quality.

Requirements:

• Diploma in Maritime Studies, Logistics, Business Administration, or a related field.
• At least 5 years of experience in shipping agency operations or port management, with a minimum of 2 years in a managerial position.
• In-depth understanding of shipping regulations, port operations, and agency services.
• Proven ability to collaborate effectively within a team and work independently.
• Possesses strong business acumen, high energy, a proactive mindset, and a focus on achieving results.

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Scope

• Assist the Operations Managers in maintaining the operations system and processes of various services to effectively support the hospital in delivering its services. The services include but not limited to:
• a) Laundry and linen services
• b) Food services
• c) Bed Management Unit
• d) Facilities Management
• Provide general support to the COO on all operational matters pertaining to the services under the purview of Allied Health and Operations.
• Assist in the development and maintenance of a filing system for the current as well as new services and pilot projects, participating in the setting up of work processes operations systems and procedures to effectively support the new services.
• Support Operations Manager in contract management, generate monthly reports to monitor the trend of expenses, performance satisfaction and ensure quality and continuous improvement.
• Keep track of the expiry and renewal of all service/maintenance contracts for Operations, including the sourcing for quotation and preparation of vendor evaluation.
• Support the inpatient meal processes, food quality and patients’ experience and attend to the feedback from ward staff, patients and patients’ families.
• Support the linen and laundry processes and ensure that there is sufficient par level and stockpile of linen for the wards.
• Work closely with the infection control team and conduct inspection on food services (inpatient and retail services) and linen and laundry services.
• Assist therapists in SMF application, order mobility devices, consolidate payment, submit quarterly funding claims and data submission to the Ministry of Health.
• Assist in operating the pandemic and business continuity plans in connection with the hospital-wide response plan in the event such plans need to be activated.
• Participate in quality improvement initiatives and projects.
• Keep track of the expiry and renewal dates of all licenses and accreditation; submit renewal applications.
• Assist the Operations Manager in the co-ordination for the internal and external audits and inspection.
• Arrange meetings and minutes writing.
• Assume other responsibilities relevant to the position as delegated from time to time including work relating to the expansion of services and development of new services or new projects.

Requirement

• Min degree in any discipline
• Must have prior experience doing handling operations/admin work in hospital

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Find Out Even More At: https://tinyurl.com/operations-bd-intern-mindflex

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).

About Us:

• MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
• Our office culture is fun & encouraging. We take our work, as well as our play seriously
• We provide full-time job opportunities for interns who have excelled in their internship
• Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
• Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture
• Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship

Learning Scope:

Client Relations

• Take charge of handling tuition requests via Forms & WhatsApp
• Ask clients the right questions to gather information efficiently
• Address clients' queries and concerns that they might have
• Transfer clients' requirements into a concise job-post format
• Provide after-sales service to clients (and tutors)
• Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them

Tutor Relations:

• Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
• Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
• Assist in profiling, and marketing tutors in a way which captures the client's attention based on their needs
• Assist tutors with technical issues & application processing
• Clarification of agency's commission & policies to tutors

Business to Business (B2B):

• Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
• Schedule interviews (phonecall, online, face-to-face) between tutors and organisations
• Manage confirmation contracts & invoices for clients

Internal Processes:

• Work with customised back-end software, specially designed to fulfill the company's business needs & improve efficiency
• Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues
• Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
• Maintain an organised record of clients for different departments to contact and follow-up with in future

Business Development:

• Analyse company's past data and trends, to forecast peak periods and develop relevant plans
• Active participation in Business Development meetings to brainstorm for process streamlining and automation
• 1-to-1 & consultations with MindFlex's upper management on strategy building for the company's operations
• Brainstorm & develop new streams of revenue for the company with Business Development Manager
• Execute Business Development plans in a strategic manner

Key Takeaways:

• Hone fast-thinking abilities and good decision-making skills
• Build professional communication and customer service skills
• Develop confident problem-solving and mediation skills
• Learn to stay organised, meticulous and calm in a fast-paced environment
• Become an effective team-player and an independent worker
• Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage)
• Deep involvement and familiarisation in both back-end and front-end processes of the company & industry
• Exposure to real-world data and applications, that puts theory into practice
• Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing)

Job Requirements:

• Current University/Polytechnic Student, Singaporean/PR
• Good Command of Both Written & Verbal English
• Friendly, Passionate and Energetic Team Player
• Organized and Good Administrative Skills
• Responsible and Strong Work Ethic
• Decent Typing Speed and Computer Skills
• Polite, Patient and Calm Personality

Location & Working Hours:

• Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
• 4 Weekdays, 1 Weekend, 9.00am - 6.30pm
• (Working days of your choosing & mutually agreed with the company)
• Strictly No Overtime and No Bring-Work-Home Culture

Internship Allowance:

• $1,000-$1,300/Month

Why Choose Us:

• Fun Company Culture and Working Environment
• Casual Working Attire, Relaxed Setting
• Close-Knit Team of 15-25 Pax
• Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
• Company Meals / Outings / Events / Bonding Activities
• Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
• New Bright Hill MRT at Doorstep

Application:

• Submit an e-mail application with Resume/CV to [email protected] with Email Title "Internship Application"
• Please ensure to include the following in Email and attached documents:

1. Earliest Available Start-Date for Internship

2. Available Duration for Internship

3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement

Others:

• Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
• Signing of Non-Compete contract will be required upon successful selection

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:
- Assist in shortlisting and recommending suitable tutor profiles to parents
- Coordinate & arrange 1st tuition lesson between client and tutors
- Assist with day-to-day Admin and Operations of company
- 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
- Able to commit for minimum 1 year
- $2,700-$4,300/Month (Inclusive of Regular Team Incentives)
- Base from $2,500-$3,500/Month & Monthly Incentives ($200-$800/Month)
- Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
- Clear Salary Progression & Annual Salary Review (Min 5-10%)
- Casual attire, relaxed setting, positive company culture
- Strictly no Overtime, no Bring Work Home
- Office with Modern & Fun Entertainment Facilities

Job Description:

• Support day-to-day retail operations as a Brand Ambassador
• Achieve Individual sales and Store sales target
• Execute sales strategies and action plans implemented by the Managers
• Perform cashiering duties and various payment transactions in store
• Manage in-store visual merchandising display and floor set changes
• Ensure all monies and sales transactions are accordance to the operation procedures
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times
• Work with the Manager to best handle customer complaints
• Comply with Brand standards, company SOP and the Code of Business Conduct
• Perform store opening and closing procedures and to ensure the process follows company SOPs
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times
• Any Ad Hoc duties as assigned by the management

Brands available in-store ( La Mer, Tom Ford, SK-II, Dior, Yves Saint Laurent and many more)

Requirements:

• 6-hours daily with 4-day work week; 24 hours per week (weekdays & weekend, retail shift).
• Basic salary $1600 with commission.
• Only Singaporean & SPR.
• Leave entitlement 7 days per year.
• 1-2 years beauty experience.

Job Description:

• Support day-to-day retail operations as a Brand Ambassador
• Achieve Individual sales and Store sales target
• Execute sales strategies and action plans implemented by the Managers
• Perform cashiering duties and various payment transactions in store
• Manage in-store visual merchandising display and floor set changes
• Ensure all monies and sales transactions are accordance to the operation procedures
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times
• Work with the Manager to best handle customer complaints
• Comply with Brand standards, company SOP and the Code of Business Conduct
• Perform store opening and closing procedures and to ensure the process follows company SOPs
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times
• Any Ad Hoc duties as assigned by the management

Brands available in-store ( La Mer, Tom Ford, SK-II, Dior, Yves Saint Laurent and many more)

Requirements:

• 6-hours daily with 4-day work week; 24 hours per week (weekdays & weekend, retail shift).
• Basic salary $1600 with commission.
• Only Singaporean & SPR.
• Leave entitlement 7 days per year.
• 1-2 years beauty experience.

Job Summary: Operations Executive will play a vital role in overseeing the day-to-day operations, ensuring efficient workflow and high-quality customer experience in alignment with the brand’s standards. This position requires a proactive approach to managing retail sales at studio, on ground event support for the brand, vendor relations, inventory management and online/offline order fulfilment to support the seamless operation of our multi designer fashion platform. The ideal candidate has a strong understanding of the Indian fashion landscape, excellent team work and organisational skills, and a passion for delivering exceptional customer service.

The candidate should be able to work on Canva, Photoshop and should have good computer skills to be able to work on word, excel and power point.

Key Responsibilities:

1. Operations and Admin Support: Assist in overseeing the end-to-end sales and order process, including inventory management at the Studio, online and offline orders fulfilment and follow up.
2. Vendor Coordination: Manage relationships with international vendors to ensure timely delivery of products and follow up closely with them on customer enquiries.
3. Inventory and Invoice: Maintain accurate inventory records of stocks at the studio via the processes that have been set up, create invoices for goods sold/ordered and prepare month end invoices for the international vendors.
4. Packing & Logistic movements: Coordinate with E-commerce Manager to arrange timely delivery of studio and online orders being received in Singapore.
5. Customer Service Support: Address order inquiries, returns, and feedback, striving to improve the customer experience. Promptly responding to customer inquiries on whatsapp and handle customers at the studio.
6. Offline Event Support: To work closely with the founder on the event organisation, over see set up and full execution of the offline pop ups being organised in Singapore and the Region.

We are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist!

You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.

Responsibilities

Call Centre Operations Management

• Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained
• Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve better performance of the Call Centre
• Monitor Call Centre Customer Satisfaction Score (CSAT) / Dissatisfaction (DSAT) scores weekly and work closely with the appointed vendor to identify root cause of customer dissatisfaction and ways to improve customer satisfaction
• Monitor CRM system to ensure Call Centre clears the ‘Call Centre Level 1 (CCL1)/ Call Centre Level 2 (CCL2) Escalation’ and ‘CC Fulfillment’ queues and there are no backlogs
• Manage escalated cases pertaining to Call Centre, perform root-cause analysis and implement initiatives for improvement
• Support Manager to review and update phone lines and IVR call flow/ messages, as and when required
• Support Manager in Customer Relationship Management (CRM) system enhancements and identify key drivers to enhance productivity and effectiveness of the Call Centre

Passenger Notification

• Trigger Schedule Change notification (including flight cancellation, gauge changes) on a timely manner and coordinate with Call Centre Team if callouts are required
• Trigger ad-hoc passenger notification (overbooking, change of airport terminal, limited in-flight services etc.) and follow-up with any related workflows (e.g. refund/ rebook), as and when required
• Support manager in coordinating with Planning and Grounds Team in overbooking situations to determine whether voluntary or involuntary offload is required
• Support manager in coordinating with Planning Team during mass schedule change and/or cancellation to determine if the PNRs can be placed in multiple queues (notification to be staggered for call centre surge management)
• Monitor ad-hoc disruption during Disruption Week and ensure that Call Centre Team sends out passenger notification on a timely manner. Duty personnel will update template in CRM system as and when required and will be the point of contact for any issues faced by Call Centre Team

Escalated Cases Management

• Review escalated cases from the Call Centre and internal business units and provide the appropriate recommendations/ approvals
• Monitor and follow up to ensure that payment or system issues highlighted by the Call Centre are rectified by the responsible stakeholders
• Work closely with external stakeholders in handling customer enquiries for interline passengers

Call Centre Quality and Training

• Perform monthly call monitoring audit based on stipulated sample size and identify gaps and areas to improve the quality performance of the Call Centre
• Participate in weekly call calibration (to reduce variance in call monitoring scoring) and monthly QA review with Call Centre vendor, as and when required
• Work with relevant team in reviewing the call monitoring form and guidelines during the quarterly/ biyearly review exercise
• Identify common errors and service lapses made by call centre and highlight to Manager for coordination with relevant team on refresher/ reinforcement training
• Identify changes or updates required to the call centre operational processes/ procedures and highlight to Manager for coordination with relevant team to update Manual and training materials.
• Review the Knowledge Check (KC) and Dip Check (DC) questionnaires provided by Call Centre Vendor

Project and UAT Management

• CRM System POC for Customer Services department to bridge discussion on system enhancements
• UAT support on product and system upgrade and enhancement – Representative for CS and/or call centre, participate in project meetings and perform UAT prior to launch

Requirements

• Degree holder or a Diploma holder with 3-5 years experience in call centre/ customer service
• Preferably with experience in call centre management and is familiar with call centre metrics and Key Performance Indicators (KPIs)
• Ability to work within tight deadline and multi-task in a fast-paced environment
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills
• Ability to work well as an individual as well as in a team
• Prior experience in aviation industry will be an added advantage

Wealth Management Operations – Project Management Associate

Are you looking for an opportunity to gain in-depth knowledge of all operational flows and contribute to a growing international business in a fast-paced and innovative environment? You have found the right team!

As a Project Management Associate in the Projects & Business Innovation Support team under Wealth Management, you will work in conjunction with our internal partners including Client Service, Advisors, Operations, Technology, Product, Business Management, Legal, Risk, and Compliance. You will be part of the team which executes various programs that provide solutions to optimize business flows, bring efficiencies, enhance controls, and keep our platform compliant with regulations applicable to our legal entities and branches.

Job Responsibilities

• Collaborate with internal stakeholders, including operations, technology, client service teams, and senior management to ensure product alignment with business objectives

• Act as the primary point of contact for stakeholders, ensuring effective communication and managing expectations

• Lead the end-to-end product development process, from ideation and requirements gathering to development, testing, and deployment

• Oversee the product lifecycle, ensuring timely updates and enhancements to meet evolving client needs and regulatory requirements

• Manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget

• Use agile methodologies to manage product development, including sprint planning, backlog grooming, and daily stand-ups

• Ensure that the project delivers an exceptional client experience, with a focus on ease of use, efficiency, and satisfaction

• Gather and analyze client feedback to continuously improve the product

• Utilize data and analytics to drive project decisions, monitor performance, and identify areas for improvement

• Develop key performance indicators (KPIs) to measure project success and report on progress to senior management

• Ensure that all project/product developments and operations comply with relevant regulatory requirements and internal policies by working closely with compliance and risk management teams to address any regulatory issues or concerns

Required qualifications, capabilities, and skills

• Minimum of 5 years of relevant project management experience in one or several operations areas (back or middle office), within a reputable bank, fund administrator, or financial institution across multiple jurisdictions

• Proven expertise in asset servicing, specifically in corporate actions management across products (Securities, Mutual funds, Alternatives)

• Solid operations corporate actions knowledge and experience

• Bachelor’s Degree in Finance, Economics or other related disciplines

• Strategic thinking with the ability to implement very large projects across multiple legal entities worldwide.

• Strong ability to design operating models, including the control framework, using previous experience in asset servicing (i.e., Corporate actions, Income, Proxy, and Class Actions) and understanding the details of a process.

• Highly disciplined, a self-starter, and able to execute assignments independently and autonomously

• Strong ownership with the ability to operate in a flexible, dynamic environment where creative and strategic thinking are required in driving solutions, initiatives, and projects

• Strong team player with excellent communication skills, able to build strong rapport with peers

• Ability to multi-task and work well under pressure to meet deadlines

• Strong analytical, organizational, and prioritization skills

Preferred qualifications, capabilities, and skills

• Previous experience with Temenos

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=98605a272a5da8c248a9c02f4b6609c9

• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirements:

• Minimum Diploma in any related courses
• Minimum 1 year experience as a operations executive in healthcare industry
• Able to start immediate or within short notice

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong Xinyi

CEI Registration No.: R2095121

Email: [email protected]

Tel: 9666 7710

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

EA Personnel Name: Cindy Wong Xin Yi

Responsibilities:

• Supervise stakeholders to ensure that requirements and activities are completed.
• Participate in the organization's culture of values and accountability.
• Engage senior management for buy-in to implement solutions identified
• Ensure that the department meets requirements by managing WSH activities.
• Review latest technology trends for adoption application to logistics business
• Maintaining close contact with stakeholders is important for managing key accounts.
• Organize transportation operations worldwide.
• Meet warehouse operations performance targets by utilizing quality management knowledge

Requirements:

• Minimum Diploma or Degree in Logistics and Supply Chain or other relevant Disciplines
• At least 2 years of working experience in business/ logistics operations/ process implementation
• Microsoft Office Applications
• Strong customer service, effective communication/presentation skills and good business analytical skills.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

As a Firmware Engineer at Micron Technology, Inc., you will build groundbreaking high-performance controller firmware for volatile and non-volatile memory systems. You will assist in the evaluation, creation, build, bench testing, debugging, and failure analyzes of firmware for new high-performance memory controllers and Solid State Drives (SSD) that will improve performance, while reducing power, latency and SoC (System on Chip) complexity for the target sectors. You can expect to partner multi-disciplinary Engineers seek multi-functional product development issues. You will triage failures, file bug reports, and help the development teams with isolating issues.

Key Responsibilities:

• Develop and execute validation test plan on SSD devices on PC systems
• Design, develop, implement test cases required to validate Automotive SSD
• Work with Automotive customer systems and the automotive operating systems
• Analyze and writes test standards and procedures
• Maintain documentation of test results to assist in debugging and modification of software
• Analyze test results to ensure existing functionality, recommends and implement test coverage improvement actions
• Perform Failure analysis and work with other function groups to resolve SSD system issues
• Provide system analysis support for customer or yield related issues
• Improve customer integration experience

Requirements:

• Degree in Electrical and Electronics Engineering / Computer Engineering
• Knowledge and experience with embedded firmware development
• Expertise in the use of scripting languages, programming tools and environments
• Extensive experience programming in Python
• Experience in the storage industry in SSD, HDD, storage systems, or a related technology
• Understanding of storage interfaces including ideally PCIe/NVMe, SATA, or SAS
• Experience with NAND flash and other non-volatile storage
• Ability to work independently with a minimum of day-to-day supervision
• Experience with team leadership and/or supervising junior engineers and technicians
• Ability to work in a multi-functional team and under the pressure of multiple priorities

Job Description & Requirements

The Manager performs and directs overall restaurant management.

- Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained.

- Maintains standards of restaurant safety and security. Recruits staff and oversees training program.

- Responsible for inventory and money control systems - may establish inventory schedules.

- Responsible for local marketing initiatives - may contact prospective customers to promote sales.

- Maintain business records.

- Exceptional customer service is a major component of this position

- Completes and posts the staff work schedules.
- Recruits, rewards and terminates staff as needed.
- Communicates changes of food preparations formulas, standards, etc. to staff.
- Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
- Maintains business records as outlined in the SUBWAY Opeational Manual.

- Analyzes business records to increase sales.
- Supports local and national marketing initiatives.
- Complete University of Subway courses as directed.

Physcial: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing and walking the entire workday. Must have the ablility to lift 10 pounds frequently and up to 30 pounds occasionally.

As a Product Engineer at Micron Technology, Inc., you will be responsible in developing, validating, characterizing, and qualifying new state-of-the-art NAND Flash memory products. In this role, you will be involved in pre-silicon conceptual design and preparation work, run simulations, create and maintain design and validation documentation, analyze bench and parametric data as well as to debug & resolve yield, quality and reliability failures due to design related issues. You will also refine and develop best known methods and automation for design validation of current and future products.

Key Responsibilities:

• Responsible for in-depth data analysis to look for sighting that is detected from reliability testing on certain cell marginality.
• Develop state-of-art and advanced algorithms, encompassing advanced models to boost and enhance data-mining and pattern recognition for quality and yield improvement.
• Work with Product/Fab/Engineering teams on product issues (yield/cell/qualification/defectivity/RMA/deviations) in problem analysis, data-mining and modeling, to provide optimal disposition solution.
• To develop state-of-art and advanced algorithms, encompassing Machine Learning and Deep Learning models to boost and enhance data-mining and pattern recognition for quality and yield improvement.
• Collaborate with cross functional team to translates functional specifications into technical designs for implementation and deployment.
• Setup data processing systems to facilitate access to cloud/on-prem database and identify opportunities for improvements and optimization.
• Work with IT team and vendor to enable cloud platform in Micron environment and optimized GCP cost.
• Develop tailored made machine learning solution and collaborate with TPG data science team to translate idea to data science prototypes.
• Continuous improvement on software build by investigating alternatives and technologies in support of systems development efforts.

Requirements:

• Bachelor's/Master's in Electrical/Electronic Engineering, Computer Engineering, Computer Science, Data Science.
• Proficiency in software development (e.g., C-based programming) and scripting (e.g., Perl, Python).
• Knowledge of Machine Learning/Deep Learning methodology.
• Strong drive and excellent written and verbal communication skills, including ability to effectively communicate complex technical ideas/concepts.
• Strong analytical and problem-solving skills, with the ability to find creative solutions to difficult problems.
• Effective communication skills in written and spoken English.
• Good multitasking skills and ability to set priorities in a fast moving, dynamic environment.
• Self-motivation and enthusiasm

As a Product Yield Analysis (PYA) ESDA Engineer at Micron Technology, Inc., your primarily responsibilities will be setup ESDA for new products, maintain and enhance ESDA systems, drive alignment across fabs on how ESDA data is collected, stored, analyzed and reported. Additionally, you will be responsible for communicating and coordinating ESDA activities with various Departments (Design, Product Engineering, Test, YE, RDA and IT).

ESDA (Enhanced Software for Defect Analysis) is the system used at Micron Technology, Inc., to categorize fails coming from the tester based on their pattern, size and location within the die. ESDA is used to identify defects detected during wafer fabrication responsible for tester fails as well.

Key Responsibilities:

ESDA setup for new products

• Ensure ESDA is available for all DRAM and NAND parts before first Silicon reaches Probe.
• Verify that setup is correct and ESDA data is available to YE groups.
• Enable ESDA on new technology and new test data.

Maintain ESDA System

• Monitor Micron’s current ESDA system for problems in its ability to collect complete and accurate data in a timely fashion.
• Be a central point of contact for customer problems with ESDA.
• Identify root cause of ESDA problems quickly and solve or contact and work with responsible department to solve.
• Forecast future needs for ESDA system and be pro-active in addressing.

Improving ESDA System

• Identify opportunities to leverage ESDA data for yield improvement and reliability improvement.
• Improve ability to use ESDA for defect matching for feedback to RDA and YE.
• Create Engineering software tools for ESDA analysis and product line monitoring.
• Work with FA groups on tactical issues involving ESDA analysis to understand current usage.

Alignment

• Drive for alignment across fabs on how ESDA data is collected, stored, analyzed and reported.
• Help in establishing common company-wide criteria for measuring performance of ESDA system.
• Work with other departments/sites on prioritizing ESDA related projects (with timelines and deliverables).
• Facilitate meetings across departments to get input and consensus on improvements/fixes to ESDA.

Requirements:

• Degree in Electrical and Electronics Engineering / Computer Engineering or equivalent.
• Experience with memory products in one or more of the these areas: Product Engineering / Product Test / Product Design / Product Yield Enhancement
• Proficiency in at least one programming language, preference for C, C++, Python.
• Familiar with OOP concepts and implementation.
• Familiarity with web development beneficial (html, javascript, css, Angular)
• Familiar with Unix Shell environments
• Familiar with source control (Git, Jira, Jenkins).
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and communicate effectively (written and verbal) across multiple locations and teams.
• Strong skills in communicating complex technical ideas/concepts.

As a Non-Volatile Engineering (NVE) Product Engineer at Micron Technology, Inc., you will be responsible to prepare for new non-volatile products and coordinate resources, testing, and analysis over the lifecycle of the product. In this role, you will work with various Engineering and Manufacturing groups to troubleshoot, develop and validate device testing programs, as well as identify and validate lab equipment needs, and identify or modify tests for customer returns and programs to meet specific product requirements. Specifically, as a member of the Engineering Tester Development team, you will enable Micron's engineering teams to analyze and debug non-volatile memory products quickly and reliably.

You will partner with Micron engineering groups to plan and develop bench testing capability; respond promptly to feedback from engineers on enhancements and defects; work proactively to advance the tools we maintain through innovation and careful design; anticipate future testing challenges and drive cost effective solutions. Finally, you will continuously improve our processes, striving for the highest quality and efficiency.

Key Responsibilities :

• Prepare bench programs, software tools, and hardware interfaces for initial silicon for new non-volatile semiconductor memory products
• Process and implement special requests for enabling silicon debug throughout the product lifecycle
• Verify that bench software and hardware implementation meets expectations for accurately and efficiently testing the product
• Partner with Engineering, Manufacturing, and Tester Vendors
• Provide technical training and expertise on Bench software applications
• Propose, evaluate, and implement long term projects for continuous improvement of bench capability

Requirements :

• Bachelor's degree in Electronics or Computer Engineering
• Proficiency in Python/Perl and C/C++ Programming Language
• Knowledge in semiconductor fundamental
• Experience with lab equipment, such as oscilloscope, logic analyzer is a plus
• Effective communication skills in written and spoken English, including documentation and presentation
• Ability to prioritize tasks based on clarifying input from multiple stakeholders
• Excellent problem solving and analytical skills, with careful attention to root cause
• Strong programming aptitude
• Self-motivated, self-disciplined, and enthusiastic
• Proactive attitude towards continuous improvement and self-development
• Strong value on customer enablement, including clarifying true needs and over-communication of status
• Strong value on following a global team oriented strategy, including backup coverage and load balancing

As a NAND System integration Lead (SIL) in the NAND Product Development Team at Micron Technology, you will be responsible for integrating Micron's leading edge NAND products into end-system requirements.

You will act as the NAND development representative and point of contact to drive NAND development swimlane requirements (SCD) to meet end-systems requirements. With the understanding of both NAND and System capabilities, you will set product development priorities and manage new change initiatives requests to enable strong agility to meet the fast-changing customer needs.

You will lead the cross-functional development team to navigate challenges and create solutions to ensure NAND solutions work within the boundary of development schedule, risks and incremental development costs for execution.

Key Responsibilities :

• Manage technical inputs and drive silicon-system alignment on requirements and commitments using the Success Criteria Document (SCD)
• Work together with MAG / System Architecture / BU/ Apps/ TD to resolve any gaps between NAND commit and system requirements
• Represent NAND team in System PDTs and collaborate for changes required to achieve competitive systems
• Manage NAND milestone and sample delivery schedules, in sync with system development timeline
• Own capability benchmarking for all NAND sample deliveries. Provide System development teams with relevant documentation, and drive meetings to garner approval from stakeholders
• Understanding sample usage / potential conflicts with requirements, Coordinate mitigations with system team, MAG, TD, NAND PE, to develop workaround
• Review cell changes / coordinate system integration details (Delivery, Firmware compatibility)
• Drive collaboration between NAND, MAG, and System teams to find solutions for NAND-System finds/gaps
• Communicate proper priorities within NAND Development team to maintain focus on achieving system specs and highlight concerns to both Component and System teams for any issues
• Manage communication with system teams regarding any NAND ES / QR capability issues. Assist with risk assessment for any identified issues
• Own resolution and communication on issues with NAND System Integration

Requirements

• Bachelor’s, Master’s or PhD in Electrical Engineering, Computer Engineering, Physics, or related disciplines
• Keen interest in working in a diverse, global cross-functional engineering environment with development focus
• Desire to develop knowledge and expertise in overall NAND to System development and good knowledge of NAND device/design
• Good knowledge of system firmware/design/media management is not a pre-requisite, but would be an added advantage
• Prior experience in leading product development projects or acting in similar capacity would be of added advantage.
• Good multitasking and organizational skills, excellent problem-solving skills, strong presentation skills, strong self-motivation and enthusiasm

Responsibilities:

Operational Oversight:

Oversee all aspects of daily restaurant operations, including front-of-house and back-of-house activities.

Monitor and manage staffing levels, ensuring adequate coverage during peak hours.

Implement and enforce standard operating procedures to maintain efficiency and quality standards.

Address any operational issues promptly and effectively.

Customer Experience:

Ensure exceptional customer service standards are maintained at all times.

Monitor guest feedback and take appropriate action to address any concerns or complaints.

Train and mentor staff to deliver excellent customer service and uphold the restaurant's reputation.

Staff Management and Development:

Recruit, train, and supervise restaurant staff, including servers, chefs, and kitchen staff.

Conduct performance evaluations and provide feedback to employees.

Develop and implement training programs to enhance staff skills and knowledge.

Financial Management:

Monitor restaurant expenses and budget allocation to ensure profitability.

Prepare and analyze financial reports to track performance and identify areas for improvement.

Health and Safety Compliance:

Ensure compliance with health and safety regulations and food safety standards.

Conduct regular inspections to maintain cleanliness and sanitation standards.

Address any health and safety concerns promptly and take appropriate corrective action.

Qualifications:

Proven experience in restaurant management, with a minimum of 2 years in a similar role.

Strong leadership and management skills, with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills.

Sound knowledge of restaurant operations, including food and beverage service, inventory management, and customer relations.

Familiarity with restaurant software and POS systems.

Ability to work under pressure and multitask in a fast-paced environment.