• Strong and Expanding Organisation
• Good Learning Exposure and Development Opportunity
• Permanent Role with Job Stability

Responsibilities

• Processing of purchasing orders and customs permits
• Liaise and coordinate with warehouse, transport and customer on delivery of cargo
• Handle customer inquiries and resolve service issues
• Establish good relations with both customers and suppliers
• Any other ad-hoc duties as assigned

Requirements

• Candidate must possess at least Diploma
• At least 1 year of working experience
• Able to converse in English and Mandarin to liaise with associate
• Alternate 5.5 day work week

Interested candidates who wish to apply, please email us your resume stating your current/last drawn and expected salary.

Our client is a global leader in gateway services, who is seeking to recruit a Operations Assistant (Logistics). This position is based in Singapore.

Operations Assistant (Logistics)

Responsibilities

· Collect import charges at the counter.

· Verification of documents.

· Perform printing functions.

Requirements

· Able to operate a computer keyboard.

· Able to handle cashless payments like PayNow, Nets, Credit Cards etc.

· Able to work on rotating shift (6 day work week, rotating shift (can be am, pm or night)

· Min. Secondary school education

· Location : East

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

MAIN DUTIES AND RESPONSIBILITIES

1. To perform the full scope of operations roles for Multimodal Freight services, not restricted to quotes, rates negotiation with carriers/liners/agents, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts, and billings.
2. To coordinate with co-loaders, support export/import/cross trade shipments and updating of shipping status.
3. To ensure all dangerous goods handling and live animals handling are according to SOP and IATA regulations.
4. To ensure all air/sea freight shipment (pick up & deliveries) are performed according to SOP and provide timely updates and constant support to customers.
5. To ensure the office and warehouse premises are secured at all times.
6. To attend to all phone calls and emails promptly.
7. To deliver proactive and efficient service level for all shipments.
8. To secure all company's property, information, safeguard goods and customers' data at all times.
9. To work closely with Sales team to identify potential business opportunities for new businesses.
10. To rotate standby duties for after office hours emergency calls.
11. To carry out any other duties as may be expected in a post of this level.

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

We are a growing network of coffeeshops renowned for providing excellent dining experiences. We are seeking a results-driven Operations Manager to oversee multiple coffeeshop outlets, ensuring seamless operations and delivering exceptional customer satisfaction. This is a highly demanding role that requires frequent travel, weekend work, and a hands-on approach to management.

Key Responsibilities:

1. Operational Oversight:

• Oversee daily operations of multiple coffeeshop outlets, ensuring consistency and efficiency across all locations.

• Develop and enforce operational standards, policies, and procedures.

2. Team Management:

• Recruit, train, and manage outlet managers and staff, fostering a culture of excellence and accountability.

• Conduct regular performance reviews and implement improvement plans when necessary.

3. Quality Assurance:

• Maintain high standards of food quality, cleanliness, and customer service.

• Conduct routine checks to ensure compliance with health and safety regulations.

4. Financial Accountability:

• Manage budgets, control costs, and maximize profitability for each outlet.

• Analyze financial reports and implement strategies to improve revenue and reduce expenses.

5. Market and Customer Insights:

• Monitor market trends and competitor activities to identify new opportunities.

• Gather customer feedback and implement strategies to enhance customer satisfaction.

6. Travel and Flexibility:

• Mandatory travel within and outside Singapore to oversee operations, attend meetings, and explore growth opportunities.

• Work on weekends, public holidays, and irregular hours as required to meet operational needs.

7. Crisis Management:

• Quickly address and resolve operational issues, staff disputes, or customer complaints.

Requirements:

• Experience: Minimum of 8 years in operations management within the food & beverage (F&B) or retail industry, with experience managing multiple outlets.

• Skills:

• Exceptional leadership and organizational skills.

• Strong problem-solving and decision-making abilities under pressure.

• Excellent communication skills in English (additional languages are an advantage).

• Attributes:

• Flexibility to travel regionally and work on weekends and public holidays.

• Ability to thrive in a fast-paced, high-pressure environment.

• Technical Knowledge: Familiarity with POS systems, financial management tools, and F&B industry software.

• Perform daily manufacturing and job scheduling activities.
• Manage manpower planning and supervise coordination and scheduling processes.
• Ensure adherence to discipline and established standard operating procedures within the Operations Department.
• Implement and sustain 5S practices to boost productivity.
• Supervise distribution and warehouse management processes.
• Work closely with different departments to resolve issues and accommodate changes in project requirements, products, or delivery schedules.
• Undertake other tasks as assigned.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Jobs Description

Manager a team of drivers to fulfill order in an efficient manner, effective plan and schedule drivers' daily activities

Experience in haulier/ shipping industry/ preferred

Good Planner, Organised and able to manage a team of drivers

Jobs Requirements

Candidate must possess at least Secondary School/ "O" Level in Logistics/ Transportation or equivalent

At least 3 year(s) of working experience in the related field is required for this position

Good knowledge of PSA/ Local Regulatio on Container Trucking

Work under Pressure

Required Language(s): English Multilingual

Please forward detailed resume starting your qualifications experience, date of commencement, present and expected salaries

Experience in Haulier

Shipping Industries

JOB TASKS AND SPECIFICATIONS

1. Recruitment and onboarding of new hires; assist with the recruitment process – review and shortlisted resumes, schedule interviews, facilitate pre-employment screening checks. Support the effective onboarding of new hires.
2. Employee Off-boarding; assist in off-boarding of leavers.
3. Maintaining physical and digital files for employees, and employee records in HRIS.
4. Assist in Work Pass (WP, SPass, EPass) application, renewal, and cancellation.
5. Keep track of staff confirmation, promotion, salary adjustment, Contract renewal, etc., and preparation of related letters.
6. Provide support to employees in various HR-related topics such as leave, benefits, compensation, claims, and queries related to systems, and resolve any issues that may arise.
7. Help to organize events and implement initiatives to promote employee engagement and develop a positive and cohesive culture.
8. Preparation of Monthly HR reports and consolidating of Regional HR reports for Quarterly Management meetings.
9. Administration of Medical and Flexi Benefits of Employee, including enrolment and terminations.
10. Completion of Surveys and MOM Business Census, if any.
11. Conduct salary benchmark
12. Other admin tasks and ad hoc duties as and when assigned by superiors.

JOB REQUIREMENTS

• Minimum 3 years of experience in a related field
• Hands-on experience with all work pass (WP, SP, EP) matters
• Microsoft Office skills (Excel and Words)
• Good interpersonal skills, positive attitude, and excellent team player
• Organize at work and have an eye for detail
• Strong verbal and written communication skills
• Good knowledge of statutory regulations

.The Treasury & Finance officer supports the Treasury Manager on all treasury and finance-related activities and is primarily responsible for ensuring smooth execution of daily operational and administrative activities.

· Oversee the processing of financial transactions, including payments, receipts, and inter-company transactions.

· Record all daily cash transactions and update ledgers.

· Check and reconcile all incoming/outgoing applications for remittance transactions to ensure completeness and are accounted for at the end of the day.

· Follow through all the transactions end-to-end and act as a single point of contact.

· Supports banks’ KYC requirements for all bank accounts.

· Manage all (existing / new) Fixed Deposits (including but not limited to procuring internal approvals, and liaising with banks).

· Support daily operational treasury activities for all business units and legal entities; Tracking of day-to-day liquidity movements to identify risks; Manage day-to-day cash position of various companies; ensure sufficient daily liquidity; execute internal FX across companies; participate in reviewing cash positions and offshore entities cash flow forecasts.

· Preparation of monthly/quarterly treasury reports to management for presentation.

· Responsible for directing and managing all treasury activities for the offshore corporates, including banking and debt management, daily cash flow positioning, ensure sufficient funds for smooth operation, reporting, reconciliation of bank accounts, troubleshooting of daily transaction issues and execution of foreign currency deals.

· Liaise with banks and financial institutions to ensure smooth drawdown/rollover of loans from the operational perspective.

· Coordinate internally and liaise directly with banks and financial institutions to ensure smooth loan renewal on a timely basis.

· Liaise with corporate secretaries to prepare board resolutions whenever required.

· Assist in departmental tasks, general administrative duties and ad hoc projects.

Requirements

. Ideally, a diploma/degree in Accountancy/Finance or min. 3 years of working experience in the relevant banking industry or dealing with treasury operation functions.

· Proficient in English and Chinese languages (written and spoken).

· Experience in KYC in banks is a plus.

· Experience in Corporate Secretarial work will be a plus.

· Experience managing multiple foreign exchange currencies, you are hands-on and possess a high level of attention to detail.

· You are independent, resilient and display the ability to be a versatile team player. Strong communication and interpersonal skills, you are confident to liaise with key stakeholders, lead discussions during meetings.

· Ability to work in a fast-paced environment, you are able to multitask, work with tight time lines during project phase while managing day to day responsibilities.

· This role requires the incumbent to be disciplined (for housekeeping) and has an eye for details. Able to track and log transactions deadlines and able to handle stress.

· Prior experience with treasury settlement operations will be an advantage.

Our glient is a global bank. They are looking for an entry-level Securities & Derivative Analyst to focus on processing orders and transactions from trading desks and branch offices in collaboration with the Operations - Transaction Services team. The primary goal of this position is to support the clearance, settlement, and investigation of client securities and derivatives transactions.

Duration: Till 30th November 2025

Key Responsibilities:

• Perform trade verifications and ensure the accuracy of booking requests.
• Generate and match trade confirmations using ISDA templates.
• Complete settlement tasks, daily rate revaluations, and regulatory controls.
• Coordinate transaction issues and collaborate with departments to find solutions.
• Prepare and submit internal/external regulatory reports and participate in GL proofing exercises.

Key Requirements:

• Bachelor's degree in Business, Accounting, or Finance or Diploma with relevant experience.
• Understanding of Treasury products, accounting, and regulatory policies.
• Ability to manage multiple tasks in a high-risk environment.
• Strong proficiency in excel (pivot table, vlookup, macros) and excellent communication skills.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.

Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

An exciting opportunity for a fixed term Daily Operations Coordinator position has opened in AIS. If you are someone who is driven in making a positive difference and with passion for growth and development, this role is meant for you!

Only applications submitted using the school's job application form will be considered.

Position Requirements:

• High attention to detail
• Intermediate – Advanced level of Microsoft Excel and Word
• Excellent communication skills
• Confidentiality and discretion essential
• Excellent time management skills
• Ability to work autonomously
• Ability to multitask
• Ability to liaise professionally at all levels
• Ability to manage the Relief Pool and provide construction feedback on their performance
• Ability to hold difficult conversations
• Knowledge of iSAMS is advantageous

Qualifications:

• A-level minimum
• Diploma of Degree qualification advantageous
• Data Management/Timetabling/Scheduling/Diary Management preferred

This role is an entry level role that will provide you with relevant exposure to events management and communications. We are a dynamic workplace that will give you the opportunity to interact and work with diverse groups of people, stakeholders, and environments.

Job Responsibilities

1. Handling of association administration such as Council meetings and minutes recording,

2. Preparation of presentation slides for Council Meetings and events.

3. New and renewal Membership management.

4. Events coordination and registration processing.

5. Administer the registration / certification programmes.

Job Requirements

1. Minimum Diploma

2. Good inter-personal and communication skills

3. Pro-active and adaptive in different work situations

4. Familiar with MS Office (Excel, Words and Powerpoint) applications.

Our client is a well-established dental practice dedicated to providing comprehensive, high-quality care in a welcoming and patient-centered environment.

• Manage daily operations for 8-12 dental clinics, ensuring smooth workflows, managing feedback, and supporting service standards.
• Coordinate facility maintenance and renovations, working closely with contractors and vendors to address issues promptly.
• Provide IT systems support to clinic staff, including training on applications and managing vendor relationships.
• Handle dental implant inventory, ensuring on-time procurement, precise cost tracking, and seamless delivery to clinics.

Requirements:

• Degree and above
• At least 2 years of working Dental/Healthcare Operations experience.
• Must be willing to travel to various clinic locations as needed, with occasional weekend work required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description:

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Job Requirements:

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Description:

• Coordinating agency appointments, reviewing the PDAs and FDAs.

• Communicating with charterers, brokers, agents and vessels regarding voyage orders, vessel itineraries etc.

• To plan / prepare / circulate loading & discharging operations and coordinating with various parties like stevedores / terminals / agents for efficient turn around in ports.

• Monitoring vessel movements and performances.

• Reviewing / preparing cargo stowage plans to optimize cargo liftings for bulk/breakbulk or project cargo.

• Monitoring hold cleaning plans; including supply of chemicals and supervisors.

• Ensuring that all cost data is logged and maintained; PnLs for the voyages are kept updated in the shipping system Softmar.

• Planning bunker supplies and co-ordination with bunker suppliers.

• Liaising with the P&I clubs, legal teams to resolve disputes.

• Updating various vessel questionnaires and certificates’ databases.

• Coordinating extra insurance covers (i.e.: war risk, LoH, K&R etc) with owners when necessary.

• Planning and co-ordinating the embarkation/disembarkation of armed guards on voyages through currently designated high-risk areas.

• To attend vessel and supervise the cargo operation whenever critical shipments going to be loaded to vessel. To source and purchase materials required for cargo operation.

• Perform cost control procedures for the voyage expenses and verify bills received from agent and vendors.

• Supporting chartering team for max cargo uplift, stowage plan, port information inquiries for prospective vessel’s employment.

• Verifying the Laytime Calculations for accuracy.

• Providing input for procedure / process improvement.

• Supervision of bulk / break bulk operations & Post Fixture Team

Requirements:

• Minimum 4 years of experience in operations

• Master Mariner with shore job experience in operations for Dry Bulk carriers or sailing experience in similar shipping trade is preferred

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

This Tour Operations role isn't just about learning the ropes of the travel industry; it's about being an active participant in redefining it. If you're passionate about tourism and want to contribute to the future of travel, join us on this exhilarating journey where every day is a new adventure!

Responsbilities

• Coordinate pre-tour work, which include procuring of goods and services and liaising with clients, tour guides, transport vendors, venue and stakeholders
• Coordinate post-tour work which include collecting guests feedback and online reviews (e.g. TripAdvisor, Facebook, Google+)
• Involve in direct tour operations such as being facilitator, coordinator, game masters, tech and admin in both physical and virtual tours
• Be responsible for logistics inventory tracking
• Represent the company and interact with the clients in a professional and presentable manner
• Work with sales team with regards to operational matters for each tour
• Assist with procurement of supplies and tour development if required
• $50 transport allowance will be provided.

Requirements

• Visually presentable and speaks in a pleasant manner
• Confident in managing a group
• Detail oriented and enjoys interacting with others

Job Description:

1. Operation liaison

• Provide customers with accurate and complete information on timely inventory and operation updates.
• Coordinate with Operations to meet customer needs and requirements
• Ensure all necessary documents, port passes, Portnet/ JP online custom permit, CIPL is available for inbound/outbound operations
• Inform customers of any delays, damages, or shortages.
• Follow up on reporting of damages, delay
• Resolve and troubleshoot issues, handle customer complaints, and provide solutions to ensure customer satisfaction.

2. Support and resolve operations issues and requirements

• Stowage plans updating for warehouses, support in quarterly auditing and monthly auditing.
• Maintain and update inventory records in the system.
• Timely updates of weightlist, tallysheet, inventory records and other reporting requirements
• Coordination with operation on daily movements
• Liaison with customer on identify issues in operations and recommend solutions
• Support in tracking of operation and customer requested activities for month end invoicing

• Supervising transport and managing vehicles within the department
• Develop effective relationships with internal customers
• Interacts with customer departments to plan, evaluate and coordinate the activities of the Environmental Services Department
• Assesses the work environment, products/equipment, and processes to develop and maintain a safe work environment
• Providing on-the-job training to subordinate

What you will do:
As Specialist, HR Operations, APAC, you will provide specialized administrative support to employees and line managers. Responds to complex inquiries from employees across the enterprise. Administers and executes certain HR programs. Collects and analyzes data to support HR activities.

How you will do it:

• Provide general support on work pass (new application, renewal, cancellation, etc)
• Manage the end-to-end payroll process, ensuring timely and accurate payment for all employees
• Prepare monthly payroll journals, reports, accruals & cost charging to Finance
• Manage on tax clearance submission, monthly CPF submission & annual income tax submission
• Maintain payroll records and ensure compliance with local labor laws and regulations
• Address payroll-related queries and resolve discrepancies in a timely manner
• Participate and support HR/Payroll Projects
• Handle staff enquiries on payroll matters

What we look for

• Diploma in Business/HR or equivalent with more than 2 years of work experience
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Good communication and interpersonal skills
• Ability to handle confidential payroll information with discretion
• Basic knowledge of Singapore payroll regulations, CPF, and tax filings
• Good working attitude and willingness to learn new skill

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Salt is looking to hire an Ad operations Analyst for the Social media client for 5 months contract role (renewable). In this role you will support the needs of the Global Partnership sales team and publishers around the world through the email systems and by interacting in a cross-functional work environment.

Job Scope:

• Perform large scale data analysis to identify trends and efficiency opportunities
• Support implementation and optimization for Programmatic monetization and Platform solutions.
• Support sales users through our email customer service tools.
• Troubleshoot account issues where required and provide account administration support.
• Contribute to automation efforts and offer possible solutions to increase operational efficiencies.
• Perform other administrative and operational role-related tasks such as: creating reports, presentations, communicating with stakeholders

Qualification:

• Creative problem-solving, analytical skills, comfortable handling and interpreting data
• 3 years of work experience with Account Management, Ad Operations or Project Management (experience with AdX, AdSense, AdMob, and DFP a plus)
• Broad understanding of online advertising solutions (i.e. ad serving, monetization) and of key platforms and trends (i.e. desktop, mobile, video)
• Ability to work through large volumes of support requests from our internal Sales customers within specified time frames

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Responsibilities

• Coordination between customers and operations

• Support and growth and business development team

• Assist the Head Operations/Business Development Director in resolving operations issues

• Arrange to meet up with clients and take charge of ad hoc projects and events

• Liaising with clients on their requirements

• Conducting incident and accident investigations and report writing where necessary

• Manage day-to-day deployment of busses and drivers

• Tabulate summary report for finance to prepare for billing (project basis)

• Prepare and submit driver clearance to clients if any

• Pass log sheet to clients

• Provide clients with the vehicle details

• Any other ad hoc duties assigned by superior

Requirements

• 2-5 years' proven track record in transportation industry.
• Experienced in fleet management will be desirable.
• Computer literate.
• Good comminication and planning /scheduling skills
• Strong team player and excellent leadership.
• A quick thinker, fast and alert at tll times

Job Highlights

• Fast paced working environment in shipping and cargo operations for renewable energies
• Independent & energetic work culture
• Passionate working culture

Job description:

• Manage shipping and cargo operations from Asia to Europe and USA
• Liase with customers in Europe, USA and Asia
• Report to director of the company and upper management levels
• Liase with customers in Asia and Europe
• Be punctual for work
• Liase with buyers and suppliers in Asia and Europe on all cargo operations matters including but not limited to contracts, LC, invoices, loading and discharging of cargoes and demurrage calculations for bulk and container shipments
• Contactable 7 days a week on mobile
• Handle and prepare all shipping documents including invoicing, bill of ladings, certificate of origin etc
• Perform adhoc duties as required by the Director of the company

1. Setting sales goals and developing sales strategies.

2. Researching prospects and generating leads.

3. Contacting potential and existing customers on the phone, by email, and in person.

4. Handling customer questions, inquiries, and complaints.

5. Preparing and sending quotes and proposals.

6. Managing the sales process through specific software programs.

7. Building and maintaining a CRM database.

8. Meeting daily, weekly, and monthly sales targets.

9. Participating in sales team meetings.

10. Expected to have a hand in marketing.

Job Description & Requirements

Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.

On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.

Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.

Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.

Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.

Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.

Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.

Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.

Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.

Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.

Application Support: Provide support for business applications and ensure a smooth user experience.

Job Description & Requirements

Reporting to the Head of Operations, you will play a pivotal role in the development and implementation of operational initiatives, driving operational excellence, and uphold customer trust by leading our Integration & Technical support Teams, fostering collaboration across our internal stakeholders.

The ideal candidate must be customer-driven, possess strong critical thinking and excellent problem-solving abilities to proactively resolve issues in a fast paced and dynamic environment.

Job Description

• Support merchants in their implementation of payment processing technology.
• Engage merchants on digital solutions, manage incidents related to integration, including but not limited to configuration, troubleshooting, documentation, testing, reporting and go-live implementation
• Collaborating with cross-functional teams, resolving any issues that arises during customer trials, integrations or post implementation support.
• To identify any operational bottlenecks and to implement solutions to streamline existing processes.
• Serve as a key point of contact, providing regular updates to Management and other stakeholders on progress updates, challenges, opportunities and recommendations to improve customer satidafaction.
• To lead and develop a team of operations professionals, providing mentorship, guidance, and support.
• To maintain existing integration libraries, plugins, and documentation.
• Address transactions, refund, reporting, system access issues and queries based on tickets.

Requirements:

• At least a Degree in Information Technology, Computer Science, Computer Engineering or equivalent with proven leadership experience in a similar role in the FinTech/Payment industry
• A team player with exceptional communication abilities, adept at fostering and sustaining strong relationships
• Capable of thriving in a customer-centric, results-driven setting environment
• Technical knowledge & experience in:

- PHP, JavaScript and .Net

- WAMP/LAMP stacks

- Git Version Control

- JIRA

Overseas regional travel is to be expected, approximately 2-3 times a year