Job Description
Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards.
Responsibilities:
Business Operations
· Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
· Responsible for the business performance, financial and budget planning of the business unit
· Analyse business performance to optimise sales and profitability
· Work closely with functional support departments as to align with strategic business objectives.
· Responsible for the setting up of new sites, working with contractors and suppliers to ensure timely opening of sites
· Facilitate innovation process within the business unit
Customer Service
· Develop and implement service operations processes
· Drive service quality and customer satisfaction
· In-charge of client management
· Drive customer loyalty for service excellence
People Management
· Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters
· Develop managers and high-potential employees through organizational talent capability reviews
· Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals
· Facilitate innovation and lead managers to manage change
Adhering to Quality and Standards
· Manage compliance with F&B hygiene policies and procedures
· Oversees restaurants standards and maintenance
Skills/Qualification
· At least 8 years of experience in F&B environment
· Minimum 5 years exposure in management position institutional catering
· Passionate and interest in F&B operation
· Strong business acumen, critical thinking and analytical skills
· Determination to succeed and ability to deliver result
· Good problem solver and self-confidence in decision making
· Ability to lead and inspire the team to achieve organizational goals
· Strong inter-personal skills and to lead by example with hands-on-approach
· Ability to identify the market trends and creative to new ideas to stay ahead of competition