Our field sales professionals rely on proactive technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.

Join us to do the best work of your career and make a profound social impact as a Senior System Engineer on our Systems Engineering team in Singapore.

What you’ll achieve
As an Advisory Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers using the full range of company products and services.

You will:

•Build and communicate an account technology plan which includes future state architectures, tactical initiatives and achievements and business relevant technology solutions.
•Research and communicate technology, industry and market trends and mentor customers on their application.
•Maintain knowledge of driven solutions to efficient address; understanding of HDS, IBM and NetApp Storage Solutions is essential.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

•Relevant selling experience or hands-on implementation/architecture experience (in vendor, partner, customer or SP).
•Ability to engage with and influence key customer decision makers, from CIO level to enterprise architects, application owners and development teams, as well as LOB functions working down to the Private Cloud teams, bridging the gap between the customer ITSM and DevOps cultures.
•Knowledge or certification in ITIL, TOGAF or similar qualifications.
•Understanding of VMware, Multi-cloud, Security and Application development.

Desirable Requirements
•Senior-level sales engineer with expertise in sophisticated products and services offerings.
•12+ years of field sales experience or related experience in a relationship selling role with a bachelor’s degree.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

BlueSG is the first and only point to point car sharing service in Singapore, offering a convenient, flexible and affordable mobility option to all, complementing public transport while reducing the need for car ownership. With a 100% electric fleet, BlueSG provides a sustainable transportation solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.

Join us if you’re passionate about our business, ready to contribute, and resonate with our core values – Collaboration, Curiosity, Customer-Centricity, Empowerment and Respect!

You should have a passion in automotive and enjoy driving around Singapore to perform the following tasks:

As a Lead Backend Engineer, you will play a crucial role in shaping our backend architecture and leading the development of our solutions. You will drive impactful technical decisions and oversee comprehensive system designs. You will mentor team members, promote best practices and collaborate across cross-functional teams to deliver exceptional user experiences.

Duties and Responsibilities

• Design the architecture for our carsharing service

• Design, define technical scope/domain and take ownership of several of our backend micro-services

• Design functional flows across micro-services and other applications

• Design and optimize database schema

• Establish and document critical non-functional requirements

• Resolve challenges for the team when complex technical issues arise using pair programming, conducting RCAs, and getting deep into the codebase

• Review code (quality, performance, security) and mentor developer(s) to ensure high quality delivery

• Evaluate engineering metrics and processes, and recommend enhancements to improve productivity and quality

• Perform hands-on coding, including pair programming

• Identify and escalate potential risks to stakeholders while proposing solutions to address them

• Collaborate closely with cross-functional teams, including product managers, designers, and other internal stakeholders

• Promote and enforce best practices within the team and organization

Requirements

• Bachelor’s degree in Computer Science or the equivalent

• At least 12 years of experience as a backend engineer, including 3 years of managing teams

• At least 6 years architecting technical solutions and applying design patterns

• Proven track record in proposing critical high-level improvements that impacted the full engineering department

• Deep expertise in event driven architecture and micro service architecture

• Expertise in more than one high level language, experience with Node.JS is preferred

• Strong knowledge and hands-on experience using 2 or more software development methodologies (e.g. Scrum, TDD, XP, DDD)

• Deep understanding of RDBMS such as PostgreSQL (schema design, optimization)

• Expertise with Git, CI/CD pipelines and test automation

• Strong knowledge and hands on experience with containerization and AWS services

• Experience with software development security, monitoring and SRE (health checks, dashboard, metrics, etc.)

• Excellent problem-solving and communication skills with both technical and non-technical audiences

• Proficiency in Vietnamese would be advantageous, to communicate with engineering team in Vietnam

Job Title: Design /Senior Engineer (Mechanical / Electrical / Stress)

Department: Engineering

Reports To: Engineering Manager, Project Lead

SUMMARY:

We are seeking a motivated and detail-oriented Design Engineer to join our Engineering team. In this role, you will support the engineering team in the research, design, and validation of mechanical, electrical, payload, systems, and structural designs. You will contribute to the development of engineering packages for aircraft production, retrofits, and product innovation, using established processes and design standards.

KEY RESPONSIBILITIES:

- Assist in executing design tasks, including aircraft design, mechanical/electrical/structural systems installations, assemblies, and system specifications under the supervision of senior engineers.

- Modify and maintain basic mechanical/electrical/structural systems following defined project requirements and design standards.

- Collaborate with project teams to support the development and documentation of design solutions.

- Interpret and analyze OEM installation drawings and troubleshoot basic technical issues.

- Ensure compliance with internal design standards and external regulatory requirements.

- Actively contribute to team goals and support departmental initiatives.

- Liaise with cross-functional teams to ensure project alignment.

- Domestic and international travel may be required occasionally.

QUALIFICATIONS:

To be successful in this role, you will need to meet the following criteria:

Education and Experience:

- Bachelor’s degree in Mechanical/Electrical Engineering, Aerospace Engineering, or a related field.

- Min 3 years of experience in an engineering or aviation-related role.

Core Knowledge:

- Engineering Principles: Practical understanding of engineering concepts, techniques, and technology as applied to design and production.

- Design Proficiency: Competency in Computer-Aided Design (CAD), with the ability to read and interpret technical drawings and specifications.

- Team Collaboration: Ability to work effectively within a team, accepting roles, responsibilities, and accountability.

SKILLS:

- Problem Solving: Identify and resolve complex problems, analyzing relevant information and exploring options.

- Critical Thinking: Apply logical reasoning and scientific methods to develop solutions.

- Mathematics: Strong grasp of mathematical concepts, including trigonometry, percentages, ratios, and the use of spreadsheet formulas.

- Customer Orientation: Prioritize customer needs, responding promptly and meeting high standards for both internal and external stakeholders.

- Communication: Strong verbal and written communication skills, with an ability to clearly convey technical information.

- Attention to Detail: Carefully review and analyze drawings, specifications, and project data to ensure accuracy.

- Judgment and Decision-Making: Evaluate potential courses of action and choose the most effective solution.

- Time Management: Manage time efficiently, balancing multiple tasks and priorities.

- Positive Attitude: Maintain professionalism and demonstrate a commitment to continuous skill improvement.

ADDITIONAL REQUIREMENTS:

- High attention to detail and a commitment to accuracy.

- Ability to work effectively within a team and meet assigned responsibilities.

- Proficient in using Windows-based computer systems.

- Must accurately report time worked in the company's tracking system daily.

- Willingness to pursue ongoing professional development and skill enhancement.

This is an excellent opportunity to grow in the aerospace and engineering fields, contributing to high-impact projects while developing your technical expertise.

• Manage various franchise critical security application Infrastructure, specifically in authentication platform and identity access management domain.
• Drive the deployment (from scratch), maintenance and L3 support of managed application infrastructure with end-to-end accountability.
• Lead a group of highly talented technical leads and SMEs (subject matter experts) in the region responsible for various L3 functions.
• Continuously assess and modernize processes and workforce to match with current industry standards.
• Collaborate with various product stakeholders, business senior leaders and vendors to design secure, scalable, and easy to consume security solutions for client applications.
• Lead and manage a 24x7x365 operations team spread across various countries in the region, provide technical and senior management oversight.
• Communicate vision and motivate the organization to achieve high performance and continuous improvement of all the aspects of Infrastructure support and associated processes.
• Develop framework to successfully manage the various operational groups and environments hosting the multifactor authentication and authorization Infrastructure.
• Work with various vendors and internal support groups to ensure application technology stack remains current in terms of product versions and industry standards.
• Facilitate the research, design and development of the state-of-the-art integration and product lifecycle processes to simplify product deployment and business onboarding.
• Lead the team through external/internal audit/compliance assessments and reviews to ensure product compliance.
• Lead Infrastructure projects and facilitate security assessment and remediation for the infrastructure associated the applications in scope.
• Proven ability to work with demanding global partners within aggressive timelines; solid problem solving, analytical and technical abilities.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of demonstrated experience in Cyber Security.
• Bachelor’s Degree or relevant industry experience.
• Critical Competencies: Strong leadership and people management skills focusing on development and growth of the Team.
• Strong interpersonal and communication skills.

Job Description:

• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement.
• Visit project sites, arrange and conduct QAQC inspections on mainly Structural Works and Architectural Works.
• Assist project teams in the preparation of project specific CONQUAS/Quality Management assessment by BCA with specific contract requirements.
• Ensure workmanship, procedures and method statements are in accordance to specified standards.
• Conduct regular inspections to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Ensure that all project quality records and quality audit plans are maintained.
• Any other duties as assigned.

Job Requirement:

• Candidate must possess Bachelor Degree in relevant discipline.
• Minimum 5 years of experience in procurement preferably construction/ civil engineering industry.
• Must be familiar with safety procedure within the site.
• Candidate with PPVC (Prefabricated Prefinished Volumetric Construction) experience advantage.
• Working Location: Lentor

• Experienced in the design of water treatment plants (desalination, potable water, recycle water), wastewater treatment plants (municipal and industrial) and membranes systems (MBR, MF/UF, Reverse Osmosis, Nano-Filtration, etc.)

• Review Client’s Requirement, Technical Specifications & Tender Specifications to generate engineering deliverables (General Specification & Particular Specifications, Datasheets, Major Equipment List, Pipe List, Mass Balance, Hydraulic Profiles, Process Flow Diagram, Process & Instrumentation Diagram, etc.)

• Assist the Engineering Manager on engagement with Clients, Consultants, Sub-Contractors, Vendors, and others for the development of design, procurement, fabrication, construction, erection and commissioning works.

• Coordinate with inter-disciplines engineering team (Process, Mechanical, Electrical, Instrumentation & Control Automation, C&S, Piping & Systems/Skids Engineering and Drafting) on development of engineering deliverable on a timely basis.

• Reviewing and providing input to project schedule and ensure all planned dates and progress are realistic. Provide updates on engineering deliverables per schedules and implement catch-up actions where applicable.

• Procurement Services Support: Develop the applicable Equipment List/Package, Technical Specifications and Bill of Materials to support Procurement Department to issue Request for Quotation (RFQ). Assist to review the RFQ, prepare applicable technical & commercial clarifications with selected Sub-Contractors or Suppliers. Provide justification on the shortlisted Sub-Contractors or Suppliers for onward negotiations.

• Assist the Engineering Manager on the development of FAT, SAT, Pre-Commissioning, Start-up, Commissioning protocol and support the implementation.

• Development of Operational & Maintenance Manual.

• Assist the Engineering Manager to support project management team in project implementation related engineering, troubleshooting and maintenance requirement.

Job Description :

• to do conceptual and detailed machine design with regard to mechanical aspects;
• to prepare final design configurations, layouts, solid models, and production/engineering data;
• to prepare solid models, layouts, views, and bills of materials for assigned design machine assemblies and sub-assemblies;
• to exercise cost control when designing machines;
• to install mechanical and electrical components and assemble automated machines;
• to perform machine testing, troubleshooting;
• to prepare machine documentation, specifications, manual;
• to liaise and coordinate with manufacturing and purchasing departments, customers, suppliers about the project, quality, and delivery matters;
• to give suggestions to the Company on how to improve all assigned tasks with regards to efficiency and effectiveness of the same

Job Requirement :

• Degree/Diploma in Mechanical Engineering;
• Minimum 2 years working experience in designing automation systems or machines for the semiconductor, electronics, or solar industry;
• Proficiency with Solid Works is desirable;
• Ability to lead, manage projects and communicate well with customers, vendors, engineers, technicians, and team members.

Civil Engineer Job Descriptions:

• Supervise and checking of all subcon and internal team, to ensure carried out in accordance to contractual specifications, quality standards, statutory compliance & client's requirements and safety.
• Assist Project Manager in all project matters, on-site technical/ engineering matters and authority submissions.
• Cooperate with site supervisor for all project and technical matters.
• Preparation of project weekly & monthly report, master schedule, micro task program, method of statement, construction sequence, hoisting plan, safe work procedure, risk assessment, any other technical documents.
• Co-ordinate works with Clients / Sub Contractors / Suppliers / Consultants.
• Plan & track the project progress, all site works, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all aligning with the project completion timeline.
• Technical expertise and knowledge in foundation, structural and building and steel works
• Other adhoc duties by Management assigned from time to time.

Requirements:

• Degree in Civil or Structural Engineering
• 3-5 years civil engineering project management / building construction in construction industry
• Excellent leadership, time management, analytical, communication, presentation, and interpersonal skills
• Organized, meticulous with positive work attitude.
• Salary from $3,000 to $5,000

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:

• Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
• Performs system administration activities in accordance with company policies and procedures.
• Troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an incident.
• Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
• Operates within assigned budget and demonstrates fiscal responsibility.
• Support audit and infrastructure/network security scans, disaster recovery and security related drills.
• Build automation wherever possible to improve development team’s agility.
• Implement Infrastructure-as-Code (IaC) on AWS, Azure or GCP.
• Provide training or conduct talks to the cloud community within the company.
• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
• This position requires periodic system administration outside normal business hours.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in AWS Cloud.
• AWS Certified Solution Architect (Associate) preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.
• Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.
• Hands-on experience with Docker containerization and Kubernetes orchestration preferred.
• Strong analytical, project management, communications and interpersonal skills.
• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
• Experience in API Management (AWS API Gateway, Tibco Mashery), Platform as a Service (OpenShift, Cloud Foundry) and DevOps are preferred.

Job Description:

• Applied Data Science on Test Yield Analysis & Improvement OpportunityProduct Test Yield and Key Test Parameters Analysis in relationship & correlation to Fab WET data or Wafer Probe Die Sort Data
  Develop a predictive model of product test yield based on available key Fab, Sort monitoring data
  Leveraging on advance data analytics and Artificial Intelligence technique to enable speed of detection, prevention and prediction
  Collaborate with respective product owner PE to drive yield improvement opportunity based on big data analysis or specific excursion with timely detection of abnormality
  
• Quality Monitoring Data & Customer Complaint Analysis in relations to Test Information & Manufacturing Process DataAnalyze real-time monitoring data abnormality (Maverick) detection & prevention measures effectiveness for applicable semiconductor manufacturing processes.
  Leverage predictive analytics to trigger interventions that reduce the risk of yield loss or quality issues.
  Collaborate with respective product owner PE to drive out-quality improvement opportunity based on big data analysis & predictive quality risk
  
• Collaborate with Manufacturing Site to Drive Data-Driven Process Optimization for Yield and Quality ImprovementWork closely with on-site Product, Test or Process engineers to analyze production data, identify trends, and optimize manufacturing processes.
  Use data science techniques to reduce variability and improve overall product quality.
  Leverage on machine learning models application opportunity in Fab, Die probe, Die-to-Reel, Assembly, Test, Tape & Reel process for total continuous improvement & innovation.
  
• Failure Mode Analysis & Customer Risk/RMA MitigationEnhance product quality & reliability by developing predictive models that assess the potential quality risk to customers. Use insights from these models for disposition decision making to ensure compliance with quality standards.
  Collaborate with quality, process, product engineer on in-depth failure mode and effects analysis (FMEA) using historical and real-time data to predict and mitigate potential defects.
  Collaborate with manufacturing teams to implement corrective actions based on predictive insights.
  
• Additional Responsibilities:Track wafer and package yield trends on a daily basis
  Leverage 2DID and Die Level Traceability to perform novel analyses and move yield/quality issues upstream to wafer level whenever possible
  Identify opportunities for cost reduction
  Generate analyses aimed at highlighting device sensitivities and interactions between design/fab/assy/test
  Leverage all available test points to detect anomalies, shifts, drifts, outliers, maverick events as close to the Point of Occurrence as possible
  Identify opportunities for cost reduction
  Monitor/Report on KPI's and facilitate data-driven decision making
  

Requirements:

• Domain Expertise:Bachelor’s or Master degree in Data Science, Computer Science, Electrical Engineering, or a related field, with specialized knowledge in semiconductor manufacturing processes. Experience in predictive analytics for yield and quality in semiconductor fabs is highly desirable
  
• Technical Skills:Proficiency in programming languages such as Python or R, with preferred experience in machine learning libraries and statistical modeling. Strong background in data analysis, including the use of big data technologies and cloud platforms
  
• Experience with Semiconductor Manufacturing:At least 3 years of experience working in semiconductor manufacturing, particularly in roles focused on process monitoring, yield improvement, and quality control. Familiarity with Fab, Die probe, and Assembly processes is essential
  
• Analytical and Predictive Modeling Expertise:Proven track record in developing and deploying predictive models for yield analysis and quality assurance. Experience with tools like JMP, Minitab, or similar for statistical process control (SPC) and predictive maintenance is a plus.
  
• Cross-Functional Collaboration and Communication:Strong communication skills to effectively collaborate with process engineers, quality assurance teams, and other stakeholders. Ability to translate complex data insights into actionable strategies that improve product yield and quality.
  

Interested applicants, please apply via our corporate website under the requisition number 8439 at http://www.qorvo.com/careers/ with a copy of your detailed resume. ​

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams.

Key Responsibilities include:

• AdministeringcAzure cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.

• Performcsystem administration and troubleshooting activities (including outside normal business hours) in accordance with company policies and procedures.

• Create and maintain documentation and processes for troubleshooting, administration, and configuration on Azure.

• Operate within assigned budget and demonstrates fiscal responsibility. Azure Cost Governance and Optimisation experience preferred.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills.

• Automate everything philosophy to improve development team’s agility.

• Hands-on Infrastructure-as-Code (IaC) on Azure.

• Resident Azure expert, able to train and teach the cloud community within the company.

• Stay up-to-date with Innovations in Data, AI/ML and other cloud technologies that will help the company to reduce cost or improve operational efficiencies.

• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in Azure Cloud.

• Azure Certified Solution Architect Expert (preferred).

• Conversant with IaC infrastructure definition tools such as Terraform, and Azure Resource Manager, using YAML/JSON deployment templates.

• Python/Ansible/Shell scripting skills for provisioning and automating dynamic cloud infrastructure.

• Hands-on experience with containerization, and orchestration (preferred). Working knowledge of API Gateways and reverse proxies.

• Familiar with DevOps CI/CD pipelines and customisations.

• Strong analytical, project management, communications, and interpersonal skills.

• Demonstrated understanding of cloud infrastructure virtualisation, including security best practices, private networking, and operational monitoring tools.

Job Scope:

• Handle full spectrum of Purchasing duties including inventory planning, sourcing, comparing and negotiating prices with suppliers, inventory analysis and planning, load stock orders and tracking delivery dates, processing of purchase documents and incoming goods
• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Prepare monthly financial and operations reports and analysis.
• Process sales/purchase orders, tax invoices and coordinate on local deliveries and overseas shipments.
• Ensure proper housekeeping and filing of all necessary financial records.
• Ad hoc accounts monitoring and other duties as and when required.

Requirement:

• Diploma / Degree in Accounting / Business
• At least 2 years of experience in accounting
• Good understanding of local accounting standards and tax regulations
• Proficient with MS Office application and use of accounting software
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines

Job Description:

• Manage accounts of existing customers and ensure sales growth in these accounts
• Establish relationships with new and existing customers
• Attend to inquiries and conduct presentations to prospective customers
• Responsible for sales and marketing of products for respective Business Units
• Achieve sales target on responsible region
• Develop and drive new products business

Job Requirements:

• Diploma or Degree in Engineering, preferably in Mechanical, Electrical or Materials Engineering
• Understanding of the Semiconductor processes is essential
• Frequent travelling around Asia is required to visit customers and suppliers
• Able to speak and write in English and Chinese language fluently (in order to liaise with the English, Chinese & multi-lingual speaking associates)
• Related sales or marketing experience would be an advantage, excellent presentation skills desirable

Located at Chai Chee

Precision industry (Clean room)

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to become Leader

Requirements

• Diploma in Precision Engineering
• No experience required

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Primary skillset
• Have hands-on exposure to the latest exciting technology trends in creating, managing, and improving CX (Nice in contact) for our users – including AI, Bot, Voice Biometrics, Real-Time Analytics, and Interactive Guidance.
• Have direct involvement working with end-users to understand their business strategies, enabling us to help them achieve company goals and outcomes through the use of CXone solutions.
• Be innately curious, with a passion and eagerness to have hands-on technology. Build and create solutions that help end-users meet their CX objectives.
• Have the desire to work independently, flexibly and possess critical thinking in creative solutions for our end-users
• Be able to create a customized demo and have the opportunity to tell the story that showcases the solution in a persona and value-based manner for the applicable user roles of CXone
• Discover user needs that translate into hands-on workshops, sandbox experiences, or proofs of concept to help customers realize the value of CXone
• Have access to a collaborative, team-oriented environment, along with access to other internal resources across the organization to help you understand and solve complex technical challenges while participating and contributing in key areas of experience and strength.
• Have access to actively participate in learning from hands-on CXone Product training, workshops, including live, on-demand, and in-person, learn competitive offerings that allow you to continue to be a trusted advisor to the users while ensuring value is realized from our solution.
• Be able to work in a fast-paced, cross-functional team while being able to multi-task, prioritize and be detail-oriented – both oral and written.
• Be able to demonstrate an understanding of security, how it applies to our customer's security needs, and able to articulate a solution that meets their needs, both in design, transit, and at rest.
• Have existing experience in CCaaS or experience working with Cloud products.
• Have 8-10 years of work experience, preferred experience in technical training, implementation, integrating to CRMs, DBs Omni-channel, other software implementation or development/coding experience
• Have bonus experience with REST, JSON, and APIs
• Must be well versed in using Microsoft Excel
• Has experienced in deploying Regional or Global projects
• The following are the CXone products and tools we need support from the engineer:
• Supervisor tool
• Performance Management tool
• Interaction Analytics
• CXone Predictive Behavioral Routing
• Feedback Management Tool
• WEM Enterprise
• Auto Attendant
• MAX and MAX integration
• CRM agent Applications
• Data Dictionary
• Pre-Build Report
• Custom Reporting
• Data Download Report
• Direct Data Access
• Dashboards
• Get Studio
• ACD scripting
• Developer Portal
• IVR
• Cloud Storage
• Workforce Intelligence.
• Secondary skillset
• 1. Support Avaya UC and CC implementation and operations
  2. Support NICE recording solutions implementation and operations
  3. Support IP Telephony, VLAN, LAN, and WAN
  
  The following are the products we need support from the engineer:
• Avaya Comms Mgr
• Avaya Session Mgr
• Avaya System Mgr
• Avaya Aura Messaging
• Call Accounting
• Avaya CMS
• Avaya Utility Server
• Avaya SAL Gateway
• Avaya Agent Map
• Nice Applications/IC
• Nice Storage Ctr
• AES