Job Summary: The ideal candidate will have a strong background in GenAI development, with a focus on Azure and OpenAI integration. Experience with AWS and Google GenAI services is preferred. Candidate will play a key role in designing, developing, and implementing cutting-edge GenAI solutions that leverage the power of Azure and OpenAI technologies.

Responsibilities:

· Design, develop, and implement GenAI solutions that integrate with Azure and OpenAI platforms.

· Collaborate with cross-functional teams to gather requirements and define project objectives.

· Conduct research and stay up-to-date with the latest advancements in GenAI, Azure, OpenAI, AWS, and Google GenAI technologies.

· Develop and maintain scalable and efficient codebase for GenAI applications.

· Optimize GenAI models and algorithms for performance and accuracy.

· Troubleshoot and debug GenAI applications, ensuring smooth operation and minimal downtime.

· Collaborate with data scientists and machine learning engineers to enhance GenAI capabilities.

· Provide technical guidance and mentorship to junior team members.

· Stay informed about industry trends and best practices in GenAI engineering and cloud service integration.

Requirements:

· Bachelor’s or master’s degree in computer science, Engineering, or a related field.

· Proven experience as a GenAI Engineer, with a focus on Azure and OpenAI integration. Experience with AWS and Google GenAI services is preferred.

· Strong programming skills in languages such as Python and/or Java.

· Experience with Azure services, including Azure Machine Learning, Azure Cognitive Services, and Azure Functions.

· Familiarity with OpenAI technologies, such as GPT-3/4 and reinforcement learning frameworks.

· Solid understanding of machine learning algorithms and deep learning frameworks.

· Proficiency in data preprocessing, feature engineering, and model evaluation techniques.

· Strong problem-solving and analytical skills.

· Excellent communication and collaboration abilities.

· Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

· Experience with AWS services, such as Amazon SageMaker, AWS Lambda, and AWS AI/ML services.

· Knowledge of Google Cloud services, including Google Cloud AI Platform, Google Cloud Functions, and Google Cloud AutoML.

· Experience with cloud-based deployment and scaling of GenAI applications on Azure, AWS, and Google Cloud.

· Knowledge of containerization technologies such as Docker and Kubernetes.

· Familiarity with DevOps practices and tools for CI/CD pipelines.

· Contributions to open-source GenAI or cloud service integration projects.

Field of Study ; Civil Engineering

Roles & Responsibilities

· The Project Engineer is reporting to the Director / Project Manager / Supervisor.
· Site & office project management and daily operations including inspections, handover, site measurements, project management.
· Handling technical and engineering issues.

· Report and prepare with given report template for the inspection outcome.
· Attend Site / Design meeting / Site Inspection when required.
· Site co-ordination, monitoring and report work progress.
· Ensure safe work procedures are implemented at site.
· Ensure projects meet authority standards.
· Manage projects to meet the time, cost and quality objectives
· Coordinate and monitor work progress at site including periodical site inspection and attending meetings during course of construction of projects
· To carry out inspections independently to all kind of civil & structures related matters such as infrastructures, roads & related facilities and/or existing building structures and to identify any defects and the scope of suitable repairs.

· Supervise on the repair works conducted by the contractors and ground agencies; and keep proper records accordingly.

· Responsible for timely submission of reports and completion of projects including tender/submission with target dates

· Proficient in Microsoft Office

· Degree Civil & Structures Engineering discipline recognized by PEB
· At least 1 years of related work
· Possess good leadership, planning and decision-making skills
· Possess good communication and interpersonal skills
· Possess positive, responsible and self-motivated attitude
· Able to work in a team

· Other Ad-hoc related duties assigned by the company.

Mon to Fri: 9am to 5:30pm

Objective:

We are looking for a Field Application Engineer to drive new projects and business pipelines for FY24 growth.

Responsibilities:

• Responsible for pre & post sales requirements of Company’s Power Quality products (preparing technical documents & commercial proposals)

• Provides technical support to distributors and key account customer for troubleshooting, on-site testing and commissioning

• Provides trainings to distributors and customers to enhance their capabilities

• Responsible for design-in (spec-in) of company’s products with the distributor in the appointed territory and market segments, achieve yearly design-in targets

• Lookout for opportunities to cross out competitor part

• Coordinate PQ Application and On-site Measurement Services in line with the company strategy

• Maintains good relationship with both end-users, local distributors, external test laboratories and build customer loyalty through field visits

• Maintenance of existing customers base and achieve development of new potential customers.

• Effective use of CRM/CAS system to record key activities, including customer visit/call reports and opportunities

• Able to communicate and work well with internal departments.

• Any other responsibilities as assigned by the Strategic Account Manager or/and Sales Manager

Job Requirements:

• Possess fundamental PQ Harmonic knowledge and application.

• Basic knowledge of EMC / EMI compliance is a plus

• Bachelor’s degree or equivalent in Electrical/Electronics/Mechatronics Engineering or other relevant majors

• Prefer minimum 3 years technical experience in the field of industrial products

• Able to operate common test equipment like voltage meter, clamp meter, oscilloscope, analyzer, etc.

• Good interpersonal and communication skills

• Well-versed in basic MS Office tools (eg. Word, Excel) and SAP (preferred)

• Interpersonal savvy

• Good follow up and consultative approach attitude

• Able to work independently and resourceful

What we offer:

• Attractive remuneration and incentive package

• Annual leave, medical welfare and insurance

• Provide opportunities for career advancement within the company

JOB DESCRIPTION

IT Infrastructure Engineer You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

• Monitor condition of server, apps and security measures

• Identify, log and resolve technical problems of the scope (Incident Management)

• Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)

• Respond to site to troubleshoot, diagnose and rectify faults

• Liaise and coordinate the recovery of systems

• Identify potential changes and system improvements for consideration and implementation (continuous improvements)

• Create, maintain and distribute reports of progress to service delivery manager.

• Any other ad-hoc tasks assigned

JOB REQUIREMENTS

• Good knowledge of Vmware and Nutanix

• Good knowledge of EMC and Huawei storage systems

• Good knowledge of windows operating systems, Clusters, NLB, or Unix

• Good knowledge of Solarwinds, Qradar

• At least 5 years of relevant working experience in infrastructure support is required for this position.

Soft Skills:

- Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.

- Good problem solving and logic skills

- Good communication skills (verbal and written) in English

- Excellent customer management skills

Qualifications:

- Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.

- Information Technology Infrastructure Library (ITIL) foundation certification

WORKING HOURS

Mon - Fri 8.30am - 6pm

Will be stationed at either RWS Sentosa or Genting Centre

NO VB & AWS

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Our client is a renowned security solution provider that delivers turn-key solutions. They have carved a reputation for themselves and are committed to developing their people through continual career development training.

They are seeking an Infrastructure Maintenance Engineer to join their growing team

Job Description:

• Implement, maintain and administer network, OS, storage and backup
• Collaborate on system development tasks to include design, implementation, integration and testing
• Provide on-call, 24x7 support for systems on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
• Create and maintain programmatic and technical documentation to ensure efficient planning and execution
• Coordinate with external parties and customers for problem resolutions

Job Requirement:

• Knowledge of IT Infrastructure such as OS & network
• Passionate in new technology and keen to pick up new skillsets
• Good team player and ability to work independently
• Able to manage stakeholders
• Candidates with one or more of the following skillsets will have an advantage:
• Skill in Networking or CCNA
• VMware NSX
• Virtualization (VMware, VSphere)

About Us

AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. This joint venture between SBI Digital Asset Holdings Co., Ltd. (SBI DAH) and SIX Digital Exchange (SDX) will provide an institutional-grade platform to enable the tokenization and trading of existing securities and non-bankable assets.

AsiaNext will support the growing institutional demand for trading of public and private digital assets. It will leverage the extensive networks of SBI DAH in Asia and SDX in Switzerland and Europe, as well as their joint expertise in fulfilling institutional investors’ needs. Both SBI DAH and SDX have demonstrated leadership in digital asset markets globally through multiple investments, issuances and initiatives in this space.

Why Join Us?

With SIX Group AG and SBI Digital Asset Holdings Co., Ltd. as shareholders, AsiaNext has significant financial backing supporting its mission of building the world’s first institutional-grade digital exchange for institutional investors, and fostering trust through rigorous security and compliance to regulations. The team comprises members with traditional finance, digital finance and technology background spanning decades at UBS, JPMorgan, SIX, Thomson Reuters, MAS, SGX, DBS, Citi, Credit Suisse, Barclays, securities tokens and crypto exchanges, and many others.

If you are looking to develop your career in a professional and well-run environment, yet which moves and grows rapidly, join our diverse and talented team to build the digital exchange of choice for institutional investors.

About This Role:-

The Operations Analyst will build strong and collaborative relationships with internal business partners to support new members’ onboarding journey into AsiaNext, conduct onboarding screening check, schedule periodic customer due diligence review as well as trigger review on positive alert hit from daily AML sanction and database screening.

The successful candidate is also expected to provide operational, client servicing and account management support to member’s queries relating to their trades or transactions on AsiaNext platform.

In addition, the successful candidate is expected to execute onboarding and other operations tasks in line with documented standard operation procedure.

Responsibilites

Key Responsibilities include, but are not limited to the following list and may vary during your employment based on the needs of the business, as determined by the Head of Operations:

• Work with other departments (e.g. Commercial, Compliance, Technology and Risk) to ensure a smooth onboarding journey for new members with proper account setup for trading connectivity after account opening approval.
• Update the operating standard operating procedure to align with new processes and workflow changes in collaboration with Compliance and approval from HOD.
• Support to cover other operations tasks as may be required from the Head of Department, including Market Surveillance, trading and custody operations.
• Support Members’s deposit and withdrawal request, and internal cash reconciliation with AsiaNext nostro banks.
• Functional and regression testing in non-production environments for new, enhancement upgrade or hot fix release, before actual deployment into production.
• Back up to support monitoring of the hourly settlement run schedule in the production environment, ifrequired.

Qualifications & Experience:

Education

• Bachelor’s degree or diploma in banking, business or finance.

Experience and Skill

• 3 to 5 years of working experience in AML screening in the banks / securities firms / fund management industry, preferably for corporate or institutional clients.
• Familiar with regulatory AML compliance guideline and procedures in Singapore
• Good stakeholder and people management skills.
• Versatile individual who is willing to support coverage for different ops tasks as needed at times.
• Keen interest to work, learn and grow in a fast-paced start-up environment.

Employment Benefits

• Competitive staff benefits - annual leave, life insurance, and medical insurance (includes dependents)
• Competitive remuneration including variable bonus.

How to Apply:-

If you are ready to take up a new challenge in a dynamic and fast-growing platform, please send your resume to [email protected], stating your name and title of the position applied for in the subject line.

Only shortlisted candidates will be contacted for further discussion. All personal data collected will be kept strictly confidential for recruitment purpose only.

AsiaNext is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law.

Disclaimer

Asia Digital Exchange Pte Ltd (“AsiaNext”) would like to inform you that all our job vacancies are published on our official company website and LinkedIn page. AsiaNext uses only the following reputable third-party job sites – MyCareersFuture, LinkedIn, Jobstreet and Indeed. We advise prospective candidates to exercise caution and not apply for or share personal information for any job posting with any unauthorised sources.

Job Descriptions:

• Oversee restaurant operations and ensure a smooth flow
• Maintain a positive restaurant culture
• Create work schedules that align with the restaurant’s needs
• Ensure proper compliance with restaurant hygiene regulations
• Train new employees to help them meet the restaurant’s expectations
• Interact with diners and build positive rapport with different types of people
• Manage and keep up smooth restaurant operations
• Supervise both kitchen staff and waitstaff, providing necessary feedback
• Write daily budget reports on both revenue and costs
• Communicate with diners and mitigate potential conflicts
• Organize and take stock of restaurant supplies
• Maintain weekly and monthly payroll for staff

Job Requirements:

• Proven work experience in a restaurant setting
• Demonstrated customer service skills
• Understanding of financial management
• Strong knowledge of restaurant management software
• Ability to memorize and explain the restaurant’s menu
• Willingness to work flexible hours
• Clear verbal communication skills
• Organization skills
• Ability to stand and walk for long periods of time
• Clear attention to detail
• Problem-solving skills
• Knowledge of current food and beverage trends
• Obey the company's deployment at any time, and work on weekends and public holidays

JOB DESCRIPTION: Operations Executive (OE)

About Singapore Canoe Federation:

The Singapore Canoe Federation (SCF) was founded in 1971 and is the National Sports Association responsible for the management, coordination, development and promotion of paddling in Singapore. It represents the interest of its athletes and members to Sport Singapore (Previously known as the Singapore Sports Council), the Singapore National Olympic Council (SNOC), the public and other International paddling bodies.

The SCF is an affiliate of both the Asian Canoe Confederation and the International Canoe Federation. As a non-profit organisation, the SCF relies mainly on its volunteers and its small group of staff. It is mainly funded through Sport Singapore.

Our Aims:

To promote opportunity for public participation in a full range of paddling activities in Singapore with high standards of safety. Among other things, the SCF aspires to:

● Nurture and prepare its elite and potential elite athletes to medal at the SEA Games, Asian Games, Olympic Games and other regional/international competitions.

● Uphold high standards of sportsmanship.

● Champion the development and enjoyment by the public of all paddling disciplines in Singapore.

● Develop and promote Singapore as a venue of choice for regional/international paddling championships/events.

Our Values:

● Transparent– To be completely transparent and up front in all our policies, procedures, results (both good and bad). No artificial harmony.

● Respect – Respect all stakeholders of the sport. From employees, to parents, volunteers and all community members. Put yourself in their shoes to understand their perspective on how your actions will impact them.

● Inclusive - To include all paddling disciplines and communities in our decision-making process. To develop all disciplines in the manner most suitable to the various levels of maturity.

● Professional– To be responsible, committed to the highest standards yet being self-aware and cooperative to the people around you. Sometimes, things might not go your way but if it’s been agreed, then you have to align to the decision and do your best to achieve its desired outcome.

Our Vision:

● To establish Singapore as the top paddling nation in Asia by placing firm focus on developing high performance athlete pathways.

● To promote paddling as a vibrant lifestyle and bringing more awareness & education into marine protection and promoting inclusive communities.

Key Competencies to be successful for the role:

● Honesty/Integrity.Does not cut corners. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.

● Attention to detail. Does not let important details slip through the cracks or derail a project.

● Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

● Creativity/innovation.Generates new and innovative approaches to problems. Working within a set budget to maximise returns.

● Flexibility/adaptability.Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Adapt to local culture and systems while infusing new ideas and approaches.

Role description:

The Operations Executive (OE) supports the Operations Manager (OM) in driving revenue, improving profitability, and managing operations across all SCF outlets, ensuring compliance and operational excellence.

The role will cover these key areas of the organisation:

1. Customer Engagement and Revenue Development

1.1. Assist the OM in meeting interested stakeholders for course and programme opportunities.

1.2. Develop and execute programmes to engage customers and maximise SCF revenues.

2. Operations Management

2.1. Set up and oversee operations centres, ensuring seamless functionality and customer satisfaction.

2.2. Assist in administering paddling activities and ensuring smooth, safe operations.

2.3. Manage reservoir and boat storage areas in coordination with users and agencies.

2.4. Update SOPs, ensuring compliance with safety and service standards.

2.5. Monitor and enforce safety protocols.

2.6. Oversee public boat rental operations and ensure customer satisfaction.

2.7. Ensure timely fee collection and facility maintenance at operation centres.

2.8. Conduct regular inventory checks of fixed assets.

2.9. Handle vessel permit applications and renewals.

2.10. Coordinate with vendors and provide event support for SCF activities.

2.11. Collaborate with other departments to align operational requirements.

3. Course and Programme Management

3.1. Maintain online systems for course registration and payments.

3.2. Process SCF course and coaching certificates.

3.3. Manage the certification database and stakeholder systems.

3.4. Propose and implement a CRM system to improve stakeholder management.

4. Other Responsibilities

4.1. Take on additional tasks as assigned by the OM or General Manager (GM).

5. Qualifications/Technical Requirements/Experience:

5.1. Diploma/Degree in Sports Management, Business Administration, or related fields.

5.2. Experience in operations or event management is advantageous.

5.3. Strong organisational, communication, and problem-solving skills.

5.4. Proficient in Microsoft Office and Google Suite.

5.5. Proficient in IT skills.

5.6. Prior experience in the sports industry is a plus, in particular, paddling sports.

6. Other requirements:

6.1. Ability to work on weekends and extended working hours.

6.2. Possession of Powered Pleasure Craft Driving Licence (PPCDL) will be an added advantage.

• Good Bonus - AWS + up to 6 month Variable Bonus / Permanent Role

Engineer / Electrical engineer / Project Engineer / Junior & Senior & Engineering can apply

• Entry level / Junior / Senior / No experience welcome apply X 3 Opening

• Full training provided

Responsibilities:

Planning, co-ordination and execution of LTA and SMRT projects

To attend all interface and co-ordination meetings with different stakeholders and contractors

Installation, monitoring, supervision, testing and troubleshooting of RTU at site

Preparation of project documents and drawings

Requirements:

Relevant Diploma in Electrical Engineering/Computer Engineering from a recognised Polytechnic

Strong interpersonal skill with a positive attitude

Our benefits and compensation for permanent position are as follows:

Salary for experience candidates will be considered based on the years of experience and our internal salary structure

1 month AWS

Variable Bonus ranging from 1 to 6 months depending on individual and company performance

Working hours: 8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm / 10.00am to 7.00pm

Working days: Monday to Friday (1 day work from home per week)

Annual Leave: 14 days up to 17 days for non-executive (Assistant Engineer and below)

18 days up to 21 days for executive (Engineer and above)

Medical benefits of $500 per financial year (Benefit is extended to spouse and children (below 21 years old) of married employees)

Insurance coverage: Hospital & Surgical (Benefit is extended to spouse and children (below 25 years old) of married male employees and child (below 25 years old) of married female employees)

Term Life

Personal Accident

Maternity Insurance for female employee and spouse of male employee on the birth of their 1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

Flex Dollars of $500 per financial year

Free annual year-end Health Check-Up

Monthly Birthday Party Celebration

Monthly Sports Activities

New Born Gift

CSR Initiatives

Department Bonding Activities

Biennial team building and staff appreciation dinner

Gym Corner for employees to exercise

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures
• Manage the brand’s budget and forecasts to meet or exceed management expectations
• Develop and recommend business marketing plan to increase sale
• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards
• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
• Any other jobs or duties assigned by the General Manager, Operations from time to time.

Job Description & Requirements

Operations Excutive

• Working hour: 9:00am to 6:00pm (Monday-Friday)
• 5 working days per week;
• 10 days annual leave;
• 10 days medical leave;
• 1 day leave for brithday;

Job Scope:

• Arranging logistics and sample delivery: Ensuring that samples are delivered to clients or project sites on time and securely to meet client requirements.
• Furniture placement at project sites: Assisting with accurately positioning and placing furniture at project sites according to client requests or project designs.
• Managing installation workers: Coordinating the tasks of the installation team, including task allocation, progress monitoring, and quality inspection, to ensure a smooth installation process.
• Managing logistics and delivery schedules: Planning delivery timelines effectively and communicating with logistics teams to ensure timely delivery of goods and avoid delays impacting project progress.
• Handling partner orders: Processing and managing orders from partners efficiently, ensuring accuracy and timely fulfillment.
• Managing and updating products: Overseeing product inventory, updating product information, and ensuring the availability and accuracy of product details.

Job Requirement

• Minimum 1 years relevant work experience
• Excellent English written and verbal communication skills
• Mandarin speak is a bonus
• Good Proficiency in Microsoft Office Suite
• Willingness to learn and adapt to new tasks
• Strong attention to detail and problem-solving skills

Send Resume & Expect salary to: [email protected]

Latest payment slips and CPF records required

• Good Bonus - AWS + up to 6 month Variable Bonus / Permanent Role

Engineer / Electrical engineer / Project Engineer / Junior & Senior & Engineering can apply

• Entry level / Junior / Senior / No experience welcome apply X 3 Opening

• Full training provided

Responsibilities:

Planning, co-ordination and execution of LTA and SMRT projects

To attend all interface and co-ordination meetings with different stakeholders and contractors

Installation, monitoring, supervision, testing and troubleshooting of RTU at site

Preparation of project documents and drawings

Requirements:

Relevant Diploma in Electrical Engineering/Computer Engineering from a recognised Polytechnic

Strong interpersonal skill with a positive attitude

Our benefits and compensation for permanent position are as follows:

Salary for experience candidates will be considered based on the years of experience and our internal salary structure

1 month AWS

Variable Bonus ranging from 1 to 6 months depending on individual and company performance

Working hours: 8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm / 10.00am to 7.00pm

Working days: Monday to Friday (1 day work from home per week)

Annual Leave: 14 days up to 17 days for non-executive (Assistant Engineer and below)

18 days up to 21 days for executive (Engineer and above)

Medical benefits of $500 per financial year (Benefit is extended to spouse and children (below 21 years old) of married employees)

Insurance coverage: Hospital & Surgical (Benefit is extended to spouse and children (below 25 years old) of married male employees and child (below 25 years old) of married female employees)

Term Life

Personal Accident

Maternity Insurance for female employee and spouse of male employee on the birth of their 1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

Flex Dollars of $500 per financial year

Free annual year-end Health Check-Up

Monthly Birthday Party Celebration

Monthly Sports Activities

New Born Gift

CSR Initiatives

Department Bonding Activities

Biennial team building and staff appreciation dinner

Gym Corner for employees to exercise

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Good Bonus - AWS + up to 6 month Variable Bonus / Permanent Role

Engineer / Electrical engineer / Project Engineer / Junior & Senior & Engineering can apply

• Entry level / Junior / Senior / No experience welcome apply X 3 Opening

• Full training provided

Responsibilities:

Planning, co-ordination and execution of LTA and SMRT projects

To attend all interface and co-ordination meetings with different stakeholders and contractors

Installation, monitoring, supervision, testing and troubleshooting of RTU at site

Preparation of project documents and drawings

Requirements:

Relevant Diploma in Electrical Engineering/Computer Engineering from a recognised Polytechnic

Strong interpersonal skill with a positive attitude

Our benefits and compensation for permanent position are as follows:

Salary for experience candidates will be considered based on the years of experience and our internal salary structure

1 month AWS

Variable Bonus ranging from 1 to 6 months depending on individual and company performance

Working hours: 8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm / 10.00am to 7.00pm

Working days: Monday to Friday (1 day work from home per week)

Annual Leave: 14 days up to 17 days for non-executive (Assistant Engineer and below)

18 days up to 21 days for executive (Engineer and above)

Medical benefits of $500 per financial year (Benefit is extended to spouse and children (below 21 years old) of married employees)

Insurance coverage: Hospital & Surgical (Benefit is extended to spouse and children (below 25 years old) of married male employees and child (below 25 years old) of married female employees)

Term Life

Personal Accident

Maternity Insurance for female employee and spouse of male employee on the birth of their 1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

Flex Dollars of $500 per financial year

Free annual year-end Health Check-Up

Monthly Birthday Party Celebration

Monthly Sports Activities

New Born Gift

CSR Initiatives

Department Bonding Activities

Biennial team building and staff appreciation dinner

Gym Corner for employees to exercise

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

e2i’s Career Centre is one of the key national nodes where jobseekers seek new opportunities and work towards being employed and employable. We are currently building our career and jobs centre operation team. Specific to the role, as a Specialist, you will be an integral part of the Career Centre operations, which runs the day-to-day activities and events of the career centre.

Your responsibilities include:

• Harmonizing processes across all Career and Jobs Centres.
• Streamline and manage data collection processes, ensuring accuracy and reliability.
• Assist in data cleaning and entry, as well as tracking client cases in the case management system.
• Prepare data into clear and insightful reports for management to make informed decisions that impact the lives of jobseekers.
• Assist internal and external stakeholders, including clients, with career centre enquiries.
• Collaborate with teams to manage the tracking and deployment of events and activities.
• Creating solutions for process improvement on the delivery of career services.

Job Requirements

• High proficiency in using Microsoft Office - Excel, Powerpoint to analyse and present data.
• Ability to learn and navigate new systems is essential.
• Ability to relate to all levels of jobseekers and cultivate a strong relationship with partners and stakeholders on career services matters.
• Team player with strong interpersonal, writing and communication skills.
• Ability to work in a fast-paced environment and deliver within tight deadlines.
• Driven, result-oriented and able to work independently.
• Experience in liaising with clients would be an added advantage.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

Job Responsibilities:

· Seated within Cotton team

· Handle full shipping documentations of containerized shipments

· Processing of LC documentations

· Responsible for trade allocation and confirmation processing

· Identifying areas of inefficiency and improving processes

· Coordinating with internal teams for pre-processing and understanding future business needs

· Assisting team with BAU work

· Submission and ensure AP/AR are processed timely in the trade system for month end closing

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 2 year of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

About Dentsu Group (dentsu)

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

Job Description

The Deputy Chief Of Staff / Operations Officer is a highly collaborative role, reporting to the COO APAC. The primary focus of the role is designed to evaluate business opportunities through analysis inclusive of competitive analysis, financial analysis, market analysis, performance analysis, technology platforms, and strategic fit, bringing together and executing a defined regional strategy with key milestones.

As a strategy & commercial leader, you drive strategic planning processes and the business’s long-term strategic development plans as the region continues through the client centricity transformation journey.

As a true transformation business leader, you facilitate cross-functional team collaborations to support executive leadership and stakeholders within the business in developing business strategies, inclusive of long-term goals and objectives, key risk management, and driving business and project initiatives.

Key Responsibilities

Leadership & Advisory

•Drives the strategic planning process and acts as a trusted advisor to the business’s executive leadership and relevant stakeholders during strategy formulation, development and execution.

•Develops the business’s multi-year strategies and goals, establishes measurement criteria to monitor the performance of established strategies consistently, identify deficiencies, and provides actionable solution (s).

•With a strategic mindset, you support the teams to leverage the right methods to deliver our client engagements in the most effective manner.

Operational Management

•Support efficient management of the CEO's office and communication flow to critical stakeholders.

•Act as a central point of contact for internal stakeholders, ensuring timely and accurate information dissemination.

•Anticipate needs and proactively address challenges to optimise the APAC CEO time investment and productivity.

Risk Management and Compliance

•Monitor and mitigate operational risks, ensuring compliance with local regulations and company policies.

•Partner with relevant parties to ensure governance framework enhances transparency and accountability.

People Leadership & Performance Measurement

•Establish key performance indicators (KPIs) and metrics to evaluate the success of operational and strategic initiatives.

•Regularly report on progress to the CEO/COO and executive team, identifying areas for improvement and optimisation.

•Collaborate to define the future roadmap for R&D and M&A, to enhance our practices strategically through incubation, and at pace through M&A.

Cross-functional Collaboration

•Foster effective communication and collaboration between the CEO/COO and other regions / functions and practice areas within dentsu.

•Coordinate with regional teams to ensure alignment with corporate strategies and facilitate the execution of regional business plans.

•Facilitate a strong culture and business system that enables multi-practice/brand, multi-market collaboration to deliver the best business outcomes and solutions for clients and society.

•Collaborate with the Chief Client Officer and ICLs in the development and review of Client Business Plans

•Knowledge sharing, celebration and sharing of best practice across market clusters to continuously enhance integration solutioning.

Business Management

•Assess the talent mix commensurate with the business utilisation to create and stipulate higher revenue growth balanced by the strategic planning baseline.

Skills

•Proven experience in a similar role with a focus on operations and strategy.

•Strong project management skills and the ability to lead cross-functional teams.

•Excellent communication, negotiation, and interpersonal skills.

•Familiarity with APAC business practices and cultural nuances.

•Analytical mindset with the ability to translate data into actionable insights.

Experiences Required

•Experience in building a digital marketing, media investment or e-commerce practices.

•Experience in transformation and marketing optimisation to drive efficient and scaled teams.

•Experience coordinating strategic planning and internal stakeholder management at a global and regional level.

•Leadership experience – motivate & inspire internal and external stakeholders

•Senior experience in supporting the strategy management of an agency or consulting.

•Broad internal transformation experience - able to understand industry trends, client’s current expectations and future direction within agency or consultancy.

•Knowledge and experiencing in applying change management principles, methodologies, and tools with demonstrated ability to effectively apply, adapt, and scale to suit the required context.

•Proven ability to successfully perform in high-pressure environments, managing competing priorities, deadlines, managing scope and commercial constraints.

Qualifications

•Proven experience in combining strategic financial management into business planning with the hands-on aspects of finance and operations to contribute more broadly to the efficient and effective performance of the business.

•Proven track record in using a range of methodologies to drive business performance success over sustainable periods of time.

•Exceptional analytical and strategic thinking capabilities.

•Prior experience in the marketing agency, consultancy sector, coupled with a passion for innovation and improvement.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manage the execution of learning administration processes.
• Co-ordinate logistics and arranging resources essential for various activities.
• Ensure the upkeep of training facilities and equipment.
• Supervise and manage Student Assistants (SAs) for course support.
• Provide administrative support, communicating with participants, and handling stakeholder management.
• Facilitate seamless operations of Academy courses through logistical and administrative support.
• Lead and manage a team of course support staff and student assistants.
• Manage both face-to-face and online courses, ensuring their effective administration.
• Occasionally required to work on weekday evenings or weekends; compensated with flexible time-off or off-days.

• Degree or Diploma holder with at least 2 years of relevant experience.
• Service-oriented mindset with keen attention to detail and proactive problem-solving.
• Strong collaboration and communication skills for effective teamwork and stakeholder engagement.
• Proactive interest in optimizing processes for increased efficiency.
• Preferred experience in training, administration, or course co-ordination.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Senior Executive Marketing and Operations

Salary Range : $3,600 to $4500

Location : Mountbatten HQ

PRIMARY DUTIES & RESPONSIBILITIES

• Conceptualise & spearhead marketing initiatives to positively profile and increase awareness of Health and to reach identified target audiences and stakeholders in an effective manner
• Research and identify current marketing trends and new business opportunities to support the promotion of the company’s products and services
• Manage and steer appointed agencies and vendors to support ongoing online/offline marketing initiatives and campaigns comprising but not limited to SEO/SEM, digital advertisements, content marketing, email marketing, events and other promotional initiatives
• Uphold the organisation’s reputation through the execution of public relations activities and managing customer feedback through front-facing email accounts, Google reviews and other relevant platforms
• Cultivate and manage partnerships with key business stakeholders with the aim of developing strategic collaborations to drive mutually beneficial business outcomes
• Develop and maintain long-term relationships with healthcare professionals, insurance partners, medical concierges and other third-party platforms to drive a pipeline of leads and referrals to the company
• Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics
• Other relevant ad-hoc tasks as assigned

How to Apply:
Please send your resume to:

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Operations Senior Recruiter- Hybrid (Internal Job Title:Recruiter Senior - C12) based in Singapore.

The Recruiter Senior is an intermediate position responsible for the end-to-end strategy, execution and delivery of the recruitment process in coordination with the Human Resources team. The overall objective of this role is to participate in various recruitment initiatives in support of the overall business strategy.

In this role, you’re expected to:

· Work with hiring managers and Human Resource partners to manage full-cycle recruitment process, including developing job descriptions, sourcing and building diverse & inclusive strategies (internal/external, agency and direct sourcing/networking methods etc.)

· Source applicants, screen resumes, interview, and assess candidates to provide qualified candidates to hiring managers

· Perform salary recommendations & execute offer process.

· Govern and ensure proper due diligence & relevant fit and proper checks are conducted & steps adhered to

· Ensure all hiring policies and procedures are adhered to and that “best practice” recruitment guidelines are administered throughout the recruitment process

· Facilitate feedback to key stakeholders to ensure timely production of appropriate documentation and approval

· Manage relationships with various stakeholders (both internal and external) to drive timely and thorough sourcing of high quality, diverse candidate pool.

· Leverage on data to make data driven recruitment decisions

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

· Stay abreast of industry trends to keep our hiring strategies competitive: Research markets and peer organizations, and provide stakeholders with market data and activity information

· Participate/ lead recruitment projects to continuously innovate and improve the way we hire

· Participate in diversity recruiting events and activities

· Source talent through social media channels and other networking activities

· Coach, train new recruits, and assume informal/formal leadership roles within team

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

· 5-12 years of relevant experience

· Proven experience in managing the end-to-end recruitment process

· Ability to creatively and resourcefully source, engage & pipeline top talents.

· Excellent stakeholder management skills & strong in building relationships

· Exceptional candidate management experience

· Independent, resourceful and proactive to work in a fast-paced environment

· Experience in managing APAC recruitment advantageous

· Bachelor’s degree/University degree or equivalent experience

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Key Responsibilities:

• Oversee OTC transaction reporting to meet regulatory obligations with accuracy and timeliness.
• Validate and monitor Trade Repository (TR) reports, investigate discrepancies, and resolve rejected trades.
• Ensure regulatory updates are implemented in reporting processes.
• Build and maintain performance dashboards to analyze and improve processes.
• Review and enhance legacy processes to eliminate inefficiencies and improve controls.
• Support New Product Agreements (NPA) and delegate reporting, ensuring compliance and timely implementation.

Requirements:

• Bachelor’s Degree in Finance, Business Administration, or a related field.
• At least 1 year of experience in trade lifecycle management or regulatory reporting.
• Familiarity with OTC derivatives and trade repository reporting.
• Good understanding of regulatory frameworks and compliance requirements.
• Analytical skills to identify and resolve data discrepancies.
• Proficiency in data-driven performance analysis and process improvement.
• Excellent communication and stakeholder management abilities.
• Detail-oriented with strong organizational and multitasking skills.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Your new company

This is a banking firm with a strong presence and branding.

Your new role

• Knowledge of financial markets with experience in Trade Support for equities derivative/swaps/cash products.
• Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions.
• Risk & Control focused; Understands Risk and potential P&L impacts of processes.
• Able to envisage front-to-back flows with understanding of impact.
• Able to initiate solutions, take ownership and drive issue remediation.
• Experience in delivering process improvement and enhancements.
• Excellent communication skills at all levels.
• Products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

What you'll need to succeed

• Proficiency in MS Product Suite i.e., Excel, Word.
• Bloomberg, Reuters, Corporate Actions knowledge preferable.
• VBA, SQL, Macros, Alteryx skills preferable.

What you'll get in return

This is an excellent opportunity to be part of a banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Senior Manager/Head of Operations, a pivotal role in our client’s new setup. Reporting directly to the General Manager (GM), you will oversee and integrate operations across our hotel and hospital services, ensuring exceptional guest and patient experiences.

Key Responsibilities

Strategic Coordination

• Lead and execute operational strategies across hotel and hospital functions, aligning with organizational goals.
• Collaborate closely with the GM and executive leaders to ensure seamless integration between hospitality and healthcare services.
• Serve as the primary liaison between hotel and hospital teams, fostering effective communication and synergy.

Operational Excellence

• Oversee daily operations, including guest/patient services, housekeeping, food & beverage, facilities, and healthcare management.
• Monitor performance metrics to uphold the highest standards in hospitality and healthcare operations.
• Ensure compliance with industry regulations, policies, and standards.

Guest and Patient Experience

• Cultivate a culture of excellence in service delivery, catering to the unique needs of guests and patients.
• Develop initiatives to enhance satisfaction and build loyalty.
• Resolve escalated guest and patient concerns promptly and effectively.

Team Leadership and Development

• Lead, mentor, and inspire departmental heads across hotel and healthcare operations.
• Promote collaboration and accountability within the team.
• Implement training programs to enhance operational skills and elevate service delivery.

Financial Management

• Manage budgets for hotel and hospital operations, focusing on cost optimization and revenue growth.
• Prepare and present financial reports to the GM and senior leadership.
• Identify opportunities to improve efficiency without compromising service quality.

Innovation and Compliance

• Introduce innovative solutions to enhance operational efficiency and satisfaction.
• Stay updated on industry trends and regulatory changes in hospitality and healthcare sectors.

Qualifications and Requirements

Education

• Bachelor’s degree in Hospitality Management, Healthcare Administration, Business Administration, or a related field.
• A Master’s degree is an advantage.

Experience

• 5 to 10 years of senior leadership experience with significant exposure to both hotel and healthcare operations.
• Proven track record of managing large teams in high-performance environments.

Skills

• Strategic leadership and operational management expertise.
• Strong communication and interpersonal abilities.
• Financial management skills and regulatory compliance knowledge.

Preferred Candidate Profile

• Demographics: Singaporean or Permanent Resident (PR).
• Cultural Fit: In-depth understanding of Singapore’s hospitality and healthcare sectors.

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Operations Analyst to join their team

The Job

• Provide end to end OTC transaction life-cycle reporting support for T&M derivatives products to fulfil regulatory reporting obligation
• Ensure Data accuracy and timely reporting
• Ensure Risk Control, risk architecture and completeness are adhered to
• Be Data driven, build and measure TMO Performance Service, Quality and Data Analysis via DDOM (Data Driven Operating Model) Dashboards
• Review legacy processes and exception handling to eliminate toil in processes and cultivate FO & L&C changing behavior
• Validate on the daily TR reports being House and or Client Delegation
• Investigate on any discrepancies and investigation on root cause
• Monitor the report acknowledgement and investigate for any rejected trades.
• Review the successfully submitted report in DTCC-GTR and EOD completeness
• Engage on the build of TR Reporting (new, revise, update)
• Keep abreast of regulatory updates
• Support NPA (New Product Agreement) & Lite (inclusive of PIR), review all NPAs related to TR, raise any deviations for execution, monitor till launch & signoffs
• Support on Delegate Reporting of CFTC end to end from issuing of SLA to tagging of system and reporting obligation.

The Talent

• Financial knowledge of derivative products (e.g. interest rate swaps, options) and programming knowledge (e.g. Python, VBA) are preferred.
• Strong communication skills, risk and control mindset and leadership skills
• Independent and motivated to excel

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Operations Analyst
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the team:

Our Data-TnS-PUO Team is responsible for providing instant troubleshooting and consulting services to internal Platform users. This team is mainly responsible for the following: receiving and resolving user issues, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experience. This Senior Platform Operation Specialist is mainly responsible for leading the platform operation specialist team to analyze and maximize user feedback tickets insights, provide and implement best solutions to enhance ticket handling effectiveness, and bring optimizations to product and business teams via close collaborations with oncall teams, product teams, engineer teams and other business partners teams.

Responsibilities

1. Monitor and analyze the team's ticket handling quality and efficiency performance in your specialized platform domain, and initiate and implement improvement projects to enhance the team's ticket handling effectiveness

2. Collaborate closely with Tier2 owners and UEE POCs to identify and escalate real-time issue trends and high-priority tickets, and push for issue resolutions

3. Work with XFN teams (Data-TnS, TnS-Ops, E-Commerce, etc.) on ticket analysis, recurring issues RCA and governance, escalation workflow optimizations etc

4. Provide structured, comprehensive, up-to-date and easy-to-use platform issues troubleshooting SOP & FAQ by collaborating with product and business partners

5. Promote knowledge professionalism via activities like newcomer training, refresher training, workshop, quiz & test, Q&A etc.

Qualifications

Minimum Qualifications

1. Strong product and business knowledge and ticket handling performance

2. Data-driven, sensitivity to data indicators on system performance and stability, and strong data analysis and reporting capabilities

3. Structured thinking, able to break down complex problems into smaller and actionable items, and formulate logical and systematic planning

4. User-oriented, able to effectively gather and understand user needs and priorities, identify the right problems and provide the best solutions

5. Result-oriented, with a strong sense of responsibility, good attitude and priority management

6. Strong collaboration & communication skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.