Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

• Attend calls, emails from other agents on cargo arrival notice

• Receive pre-alert through email from sales support and overseas agents

• Monitor shipments (arrival date, time, short landed, survey, missing)

• Transfer and create job information into company in-house system

• Break-bulk console and direct consignments

• Co-ordinate with contractor for airlines and agents cargo clearance

• Correspond with overseas offices on general import inquiries

• Attend to customers’ requests for flight info, cargo, and delivery status, permit, invoice, etc

• Attend to POD requested by overseas and local customers

• Respond query from the Singapore Customs, e.g., Compound, Z02, refund etc

• Prepare and issue invoices and billings to close the jobs

• Filing of documents

• Any ad-hoc duties as may be assigned by the company’s management

Requirements

-At least 1 year relevant experience in freight forwarding

-Proficient in Microsoft Office

-Team player with good attitude and initiative

We are seeking a highly motivated and results-driven individual with a proven background in the IT industry. The ideal candidate has a strong track record in meeting sales targets and driving business growth. Key responsibilities include identifying new opportunities, building client relationships, and delivering measurable revenue growth.

Responsibility

• Account Management and Client Relations: Manage and monitor client accounts to ensure smooth operations, fostering long-term relationships and proactive engagement to address client needs.
• Documentation and Compliance: Oversee the consolidation and validation of required client documents, ensuring all processes meet internal and external compliance standards.
• Billing and Financial Management: Handle the preparation, analysis, and verification of billing reports and supplier invoices, ensuring accuracy and timely processing.
• Cloud Services Coordination: Maintain familiarity with cloud platforms and ensure clients receive seamless access and optimized service offerings.
• Project Oversight and Operational Efficiency: Support the coordination of business projects, ensuring timely execution, while identifying opportunities for process improvements to enhance operational performance.
• Team Collaboration and Business Support: Work closely with internal teams to align on business objectives and provide operational support across various functions as needed.
• Any other ad-hoc duties assigned

Requirement

• Diploma holders in Business administrations or a relevant major
• 2-3 years of experience in business operations, customer support, or similar roles.
• Proficient in MS Office, with strong Excel skills
• Ability to multi-task and work in a fast-paced environment
• Bilingual in English and Chinese (to liaise with Chinese-speaking counterparts）
• Strong analytical skills with proficiency in Microsoft Excel.
• Willingness to work on shifts, including weekends and public holidays.

About Us:

Centour Travel has been creating meaningful travel experiences for 40 yeras. we specialize in personalized travel planning for families, MICE groups, and leisure travelers.

We are looking for a reliable and organized Back-End Operations Executive to support our team in delivering exceptional travel services.

Key Responsibilities:

1. Itinerary Preparation:

• Working with the sales team to create customized travel itineraries for clients.
• Working with the sales team to develop itineraries for tour packages to sell.

2. Sales Kit Management:

• Compile and organize sales kits with travel packages
• Maintain and upadate the master list of sales kits and itineraries

3. Costing and Administration:

• Consolidate travel costing and ensure accurate records
• Handle booking confirmations, documentation, and general admin tasks

4. Design Support (Bonus):

• Assist with basic design tasks like flyers and itineraries if needed

Requirements:

• Strong organizational and multitasking skills
• Proficiency in Microsoft Office ( Excel, Word, PowerPoint)
• Good communication skills in English, Chinese proficiency is a bonus
• Attention to detail and ability to meet deadlines
• Basic design skills (e.g; Canva, Adobe Creative Suite) are a plus

Preferred Qualifications:

• Experience in travel or administrative roles is an advantage

What We Offer:

• A stable, in-house position with a friendly and supportive team
• Opportunities to grow in the travel industry

How to Apply:

Send your resume and a brief cover letter to [email protected]. If you have design experience, include your portfolio or samples of your work.

Role:

• Support the Operator/Marine Superintendent in maintaining and updating the HSSEQ management system.
• Coordinate and track the progress of vessel vetting inspections from initial request to final approval, including communication with vessels, oil majors, agents, and internal departments.
• Attend Marine Department meetings, take minutes, and distribute them as necessary.
• Assist in updating, verifying, and maintaining the OCIMF Vessel Particulars Questionnaires (VPQ), along with internal records and marine databases such as SIRE, Q88, SIS3, and CDI.
• Ensure a steady flow of information from the fleet to the department, ensuring timely receipt of updates.
• Manage and distribute incoming mail from ships appropriately within the office.
• Track and document acknowledgments from the fleet.
• Assist in producing required statistics for the Marine Department.
• Prepare documentation for Management Reviews.
• Maintain and update Fleet Notices and Circulars in the DANAOS system on a monthly basis.
• Perform general administrative tasks as required.
• File marine-related weekly and monthly reports and documents from vessels and other sources, transitioning to electronic filing in DANAOS.
• Ensure compliance with voyage instructions and guide vessel masters according to governing charter parties.
• Coordinate with purchasers, Superintendents, and logistics providers for planning the loading, unloading, or transshipment of stores and spares.
• Monitor and compare actual fuel consumption of vessels against budgeted figures to ensure cost efficiency.
• Track vessel movements and performance, providing reports to relevant stakeholders.
• Communicate and negotiate settlements for disputes involving cargo damage, shortages, laytime, underperformance, etc., based on charter parties.
• Handle clerical tasks such as filing shipping documents and entering voyage data into business applications.
• Assist with compiling documentation for insurance claims.
• Coordinate with Masters and Charterers regarding unplanned stoppages or repairs, including follow-ups on OFF/ON Hire reports and vessel-side reporting (under Technical Superintendent guidance).
• Support vessels with operational matters like loading, discharging, tank cleaning, or grade changes (under Marine Superintendent guidance).
• Assist with post-fixture activities, including cargo documentation (e.g., BLs, LOIs), cargo quantity issues, and additional insurance requirements (e.g., AWRP, KnR) as directed by the Marine Superintendent.
• Monitor bunker ROB and vessel requirements, including notifications to charterers if needed, and ensure proper intake and segregation on board (with guidance from the Technical Superintendent and Master).
• Appoint agents on behalf of owners as needed.
• Monitor vessel speed and consumption to comply with charter party requirements.
• Collect and document customer feedback.

Requirements:

• Diploma holder in a related field or discipline.
• At least 3 years of experience in the marine industry.
• Demonstrates initiative and the ability to multitask effectively.
• Tech-savvy and adaptable to working with ERP systems.

About the company
Our client is a renowned global reinsurance company.

About the job
You will manage, oversee and enhance business operations particularly in accounts receivables, underwriting, credit control services, and policy administration. Key responsibilities includes:

• Oversee outsourced credit control services, ensuring timely collections and compliance with credit policies.
• Monitor and manage receivables and aged debts, addressing issues and implementing corrective actions as needed.
• Ensure efficient underwriting processes, support policy issuance, and maintain proper documentation for finance procedures.
• Lead efforts to streamline processes and improve accuracy.
• Lead the enhancement and testing of policy administration systems, ensuring seamless integration and system improvements to meet business needs.
• Liaise with Head Office and ensure compliance with regulatory frameworks, including the MAS register.
• Manage regulatory submissions and ensure timely completion.
• Prepare operational updates for the CEO, including performance reports, risk assessments, and progress on key projects.
• Provide strategic insights to support decision-making and continuous improvement.
• Identify and implement improvements to operational processes, ensuring efficiency, accuracy, and alignment with business objectives.

Skills and experience required

• At least 8 years of experience in operations, underwriting, or finance within the insurance or reinsurance industry.
• Proven experience managing outsourced credit control services and overseeing accounts receivables processes.
• Strong background in policy administration systems and system enhancement projects.
• Familiarity with regulatory frameworks, including liaising with regulatory bodies and maintaining compliance.
• Strong leadership and team management abilities.
• Excellent communication skills, with the ability to liaise effectively with internal and external stakeholders.
• Experience in preparing executive-level reports and supporting senior management decision-making.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Job Scopes & Responsibilities

• To handle all operational matters for assigned TC / VC vessels from start to completion.
• To ensure voyage instructions are communicated effectively.
• Plan and manage all voyage aspects and requirements including cargo stowage, and cargo operations, agency appointments, prepare LOI and resolve any issues arising.
• Manage port calls and all vessel expenses related to commercial operations.
• Monitor bunkers consumption and speed.
• To perform post-fixture activities such as handling freight invoice, demurrage/despatch and verify port disbursement accounts.
• Ensure timely and accurate input into IMOS and company’s software system.
• Other works as assigned by the management.

Requirements (Knowledge, Skills, Abilities & Qualifications)

• Minimum Degree in Maritime Studies or Logistics or in relevant discipline.
• Excellent Written and verbal communication skills.
• Team player.
• Quick to response.
• candidates with no experience are welcome to apply.

Our client is a global leader in gateway services, who is seeking to recruit a Operations Assistant (Logistics). This position is based in Singapore.

Operations Assistant (Logistics)

Responsibilities

· Collect import charges at the counter.

· Verification of documents.

· Perform printing functions.

Requirements

· Able to operate a computer keyboard.

· Able to handle cashless payments like PayNow, Nets, Credit Cards etc.

· Able to work on rotating shift (6 day work week, rotating shift (can be am, pm or night)

· Min. Secondary school education

· Location : East

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

EDUVENTS PTE. LTD. specializes in organizing educational and corporate events that inspire, engage, and create lasting connections. We are currently looking for a Database Operations Executive to support the management and optimization of our data systems to enhance operational efficiency.

Job Summary

As a Database Operations Executive, you will be responsible for managing, optimizing, and securing databases that support our marketing and operational initiatives. Your role will involve ensuring the accuracy, integrity, and availability of data for decision-making, reporting, and system functionality.

Key Responsibilities:

• Database Management: Oversee and manage database operations, ensuring optimal performance, reliability, and security.
• Data Integrity: Regularly monitor and maintain the integrity of data, ensuring that it is accurate and up-to-date for reporting and decision-making purposes.
• Database Optimization: Implement strategies for database optimization and tuning to ensure efficient processing and retrieval of information.
• Backup and Recovery: Ensure regular database backups and implement disaster recovery procedures to safeguard data.
• Data Analysis and Reporting: Support data extraction, transformation, and reporting tasks for internal teams, providing insights as needed.
• Collaboration with Teams: Work closely with IT, marketing, and operations teams to meet data needs and ensure database alignment with company goals.
• Troubleshooting: Troubleshoot database-related issues, performing maintenance and resolving problems as they arise.
• Documentation: Maintain accurate documentation of database systems, procedures, and configurations.

Requirements:

• Proven experience as a Database Operations Executive or in a similar role.
• Proficiency in CRM
• Experience with database backup and recovery procedures.
• Analytical mindset and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work independently and handle multiple priorities in a fast-paced environment.

Manage cleaning services

• Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
• Ensure cleaning teams adhere to safety measures to during cleaning operation
• Assist in budget planning for cleaning operations
• Review daily cleaning job reports for submission to management
• Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.
• Covering of manpower if needed (requires you to do hands-on cleaning)
• Recruiting of manpower for projects
• Resolving all matters/ incidents on site

Manage inventory, equipment and maintenance schedule

• Stocktake and allocating of equipment and/or technologies and supplies to project sites
• Identify and recommend suitable equipment and/or technologies to improve cleaning operations
• Implement maintenance schedules for tools and equipment

Manage cleaning teams

• Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

Manage incidents

• Guide teams to respond to major incidents/emergencies and reporting it to the management

Job Requirement:

• Preferably with 2 years’ experience in related fields
• Possess class 3 driving license
• Team player, good problem-solving
• Excellent communication skills and customer oriented
• Ability to multi-tasks and work under tight time frames
• Organised, responsive and resourceful

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

About the role*

Toh Chin Leong Construction Pte Ltd is seeking for a dedicated and organised Cleaning Operations Executive to join our team. In this full-time position, you will play a crucial role in overseeing the efficient and effective delivery of our cleaning services. Your excellent communication and problem-solving skills will be essential in ensuring that our clients receive a high-quality service.

*What you'll be doing*
Managing and overseeing the daily cleaning operations to meet client requirements
Coordinating and supervising the cleaning staff to ensure tasks are completed to a high standard
Monitoring and reporting on cleaning performance metrics to identify areas for improvement
Liaising with clients to understand their needs and address any concerns or queries
Assisting with the recruitment, training and development of the cleaning team
Ensuring compliance with health and safety regulations and company policies
Identifying opportunities to enhance the efficiency and quality of our cleaning services
*What we're looking for*
Proven experience in a similar cleaning operations or supervisory role
Strong organisational and time management skills with the ability to multitask
Excellent communication and interpersonal skills to liaise with clients and team members
Problem-solving skills and the ability to think quickly to address any issues that arise
Knowledge of cleaning best practices and health and safety regulations
A proactive, customer-focused approach and a commitment to delivering high-quality service
*What we offer*
Here at Toh Chin Leong Construction Pte Ltd we are committed to providing a supportive and rewarding work environment for our employees. You will have the opportunity to develop your skills and advance your career, with access to ongoing training and development. We offer a competitive salary, as well as a range of benefits including healthcare coverage and a generous leave entitlement.

*About us*
Toh Chin Leong Construction Pte Ltd is a leading provider of comprehensive cleaning and facilities management services in Singapore. With a strong focus on sustainability and innovation, we take pride in delivering exceptional service to our clients across a variety of industries. Our diverse team of dedicated professionals is the foundation of our success, and we are committed to fostering a inclusive and collaborative work culture.
If you are excited to join our team and contribute to the success of our cleaning operations, we encourage you to apply now.

• Maintain cleanliness in assigned rooms.
• Locking all rooms at the end of the day
• Perform traffic duty at respective school gates as assigned
• Accompany contractors for maintenance or repair work of equipment and premise.
• Arrange desks and chairs for school events.
• Any other duties, include Saturday work, as and when required

Requirement:

• Have 6 months of prior experience in operations or jobrelated experience as mentioned above

Key Responsibilities

Administrative Operations:

• Manage office operations, vendor coordination, and procurement processes.
• Handle vendor management systems such as Ariba and GeBIZ, ensuring efficient and compliant operations.
• Develop and implement policies and procedures for improved operational efficiency.

HR Operations:

• Oversee HR functions including recruitment, onboarding, payroll, employee relations, and compliance with Singapore labor laws.
• Create and manage employee-related documentation, including employment contracts, performance appraisals, and termination letters, ensuring compliance with local laws.
• Foster a positive work environment by leading and mentoring the HR and administrative teams.

Finance & Compliance:

• Prepare and manage income tax and GST documentation in compliance with Singapore’s regulatory framework.
• Ensure accurate and timely submission of statutory documents such as CPF contributions, IRAS filings, and MOM-related requirements.
• Provide support in financial audits and maintain accurate records for compliance.

Vendor Management:

• Manage vendor relationships through platforms like Ariba and GeBIZ.
• Ensure timely procurement, payment processing, and compliance with procurement policies.

Requirements

• Education: Master’s Degree in Management or a related discipline.
• Experience: 4–5 years of relevant experience in the construction sector in Singapore.
• Knowledge:Strong understanding of Singapore company laws, employment laws, and financial regulations.
  Experience in vendor management systems like Ariba and GeBIZ.
  Familiarity with income tax and GST documentation in Singapore.
  
• Skills:Excellent communication, organizational, and leadership skills.
  Proficiency in Microsoft Office Suite and HRIS systems.
  Ability to handle multiple priorities in a dynamic environment.
  

We are primarily a fast fashion company at the forefront of the industry, specializing in trendy and affordable apparel. With a growing customer base, we are seeking a motivated Operations Executive who can work independently while also contributing effectively to our team. Main job scope includes order packing, unpacking of shipment and inventory management, as well as other tasks. Our labels include The Fleur Label, nonome and other e-commerce stores.

• Aid in the packing and shipping of customer orders.
• Assist in inventory management, including sorting, organizing, unpacking shipment, arranging stocks, counting stock and restocking. Kindly note that the Operations Executive will be required to assist in shifting of heavy goods as well
• Contribute to the optimization of logistical processes.
• Collaborate with the team to streamline inventory management practices.
• Supporting livestream sessions’ operations and logistics, including the steam-ironing of clothes etc
• Other duties if required by management
• Flexi-hours available

Job Purpose

The Strategy & Operations Executive will support the Manager in operational tasks and contribute as a member of the dynamic retail leasing team. This role ensures that the company's operations and business transactions comply with all relevant legal and internal guidelines while achieving the organization’s goal.

This role involves managing and documentation submissions, coordinating with internal departments, and maintaining policies while streamlining and gatekeeping new processes to ensure leasing’s compliance with regulations and uphold a culture of integrity.

Responsibilities

• Support Manager in ensuring all leasing documentation is completed and complies with internal policies and regulatory guidelines.
• Identify and rectified/mitigate any potential risk within leasing operations.
• Review and enhance operational workflow and compliance policies for better efficiency and productivity.
• Support in creating training materials and conducting sessions to promote compliance awareness among leasing and related teams.
• Coordinate and manage stakeholders’ agendas for department meetings and follow-up actions.
• Prepare and ensure timely submission of compliance audits and regulatory report to management.

*In addition to the above Job Scope, the candidate will be exposed to other inter-department projects and any ad hoc duties.

Qualifications & Work Experience

We are looking for candidates with preferably 1-2 years’ experience in Retail Operations, Compliance and/or Auditing. Fresh diploma graduates with a diploma in any Accountancy, Business, or related fields are welcome to apply.

Skills

• Detail-oriented and a high level of accuracy in documentation and reporting.
• Strong communication skills for effective collaboration with team members and external stakeholders.
• Excellent analytical and technological proficiency, capable of managing in-house compliance systems, identifying operational gaps and optimizing workflows.
• Strong communication skills for effective collaboration with team members and external stakeholders.
• Ability to work independently and as part of a team, with strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

The candidate is expected to provide support to Fund Operations Team, that includes client services, and facilitate the projects related to operation efficiency optimization and expansion of the business.

The successful candidate will be responsible for handling daily operations of the Fund Operations team and assisting in projects led by COO office.

Fund Accounting

• Ensure accounting books and records for assigned funds, financial reports and other reports are well maintained, accurate and complete on a timely manner
• Ensure accuracy of reconciling transactions with brokers and custodians
• Monitor day to day management of fund dealing operations and liaising with transfer agencies
• Prepare regular reports and filings to regulatory bodies
• Perform due diligent and/or service review for the counterparts
• Undertake primary responsibility for the provision of fund services to investors
• Ensure internal/external audits are properly and efficiently carried out Custody and Settlement
• Ensure investment deployment or trades are matched and settled effectively
• Monitor daily settlement process to ensure its compliance and timeliness
• Resolve and follow up on failed trades in timely manner
• Assist to monitor the balance account movements and positions
• Capable to handle corporate actions required by the Funds accurately, timely and effectively
• Ensure accuracy of reconciling transactions with brokers and custodians
• Prepare regular reports and filings to regulatory bodies
• Perform due diligent and/or service review for the counterparts

Investor Services

• Manage the process of all subscriptions, redemptions, transfers and switching
• Monitor and ensure the KYC and AML identification are properly done and completed
• Ensure client enquires/complaints including institutional clients, distributors and professional investors etc. and internal departments’ requests are properly handled

Others

• Provide overall support in both internal and external audit
• Attending client meetings to provide support on legal and compliance matters
• Cooperate with other teams and team members to ensure timely resolution of requests
• Explores opportunities to value add and updates job knowledge by participating in educational opportunities and reading professional conference
• Carry out any other duties and responsibility given by Management

Additional Requirements

• Specialise Diploma or Bachelor degree in Business Administration; Banking & Finance or Accounting
• 4-10 years of experience in regulated financial services company
• Familiar with Singapore Financial Accounting Standards (SFRS) Income Tax Act
• Familiar with MAS AML/KYC policies and procedures
• Familiar with onboarding procedures for Accredited Investors (AI)
• CFA, ACCA or CPA is a plus point
• Good knowledge of offshore vehicles, or overseas fund structure is a plus point
• Ability to communicate in Chinese, Thai, Bahasa or Korean will be a plus point
• Required to travel to support Business Development and Commercial department
• Required to start by April 2025

Remuneration and Welfare:

• One (1) work from home (WFH) day per week
• Eighteen (18) days, annual leave
• Medical and Dental claim up to S$600 per annual

Email: [email protected]

Date: 7 Jan 2025

The Warehouse Operations Coordinator plays a pivotal role in ensuring the smooth execution of logistics and warehouse operations. This role requires expertise in coordinating delivery routes, providing exceptional customer service, supervising warehouse processes, and maintaining accurate records of inventory and operational data.

Job Description:-

• Record, compile, and organize delivery data, including fees and costs, ensuring accuracy and compliance with company standards.
• Maintain detailed logs of warehouse operations and delivery performance metrics.
  Warehouse Fulfillment Oversight
• Supervise fulfillment processes to ensure adherence to operational workflows and quality standards.
• Manage inventory levels and maintain accurate inventory records to support efficient operations.
• Fulfillment Customer Service
• Provide exceptional customer support for fulfillment services, addressing concerns and resolving issues promptly.
• Collaborate with internal teams to improve customer satisfaction and operational efficiency.

Requirement:

Proven experience in logistics coordination, warehouse operations, or a related field.
Strong organizational and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills to interact with clients, drivers, and team members.
Proficiency in using logistics management systems and data analysis tools.
Ability to work under pressure and handle multiple tasks simultaneously.

Preferred Qualifications:

Familiarity with inventory management systems and warehouse workflows.
Experience in customer service or client management in a logistics context.

The job purpose of a Retail and Operations Store Manager is to oversee and manage the daily operations of the store while ensuring a high level of customer service and satisfaction. They are responsible for leading and supervising the store team, managing inventory, ensuring it runs efficiently while providing exceptional services to clients and customers.

Responsibilities

1. Team Management

• Implement and enforce store policies and SOPs in alignment to Company Standards and guidelines.

• To recruit, coach and manage a team of pet care professionals, groomers and support staff.

• Leading and developing team to ensure sufficient skills and knowledge are in place to meet goals.

• To organize, coordinate work schedule and assigning of tasks to staff.

2. Retail & Operating Management

• To oversee all day-to-day operations of store, including grooming, retail and any other services.

• Manage and track store financials, including budgets, revenue, expenses, and profitability.

• Review and analyze sales performance and provide recommendations, execution of promotional events/campaigns to increase store sales and traffic.

• Identify strategies to enhance store customer experience and drive sales performance by conducting regular reviews on how to further expand our customer base, increase store traffic and optimize profitability.

3. Customer Experience

• Establish and maintain customer relationships, provide exceptional service to all customers.

• Address and resolve issues and feedback promptly and professionally.

4. Procurement, Inventory Management, & Fulfillment

• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required.

• Responsible for tracking the fulfillment rate and service rating of orders from all online and offline platforms

• Conducting of stock takes on a regular basis and reconcile discrepancies

5. Pet Grooming Oversight

• Oversee the grooming department to ensure quality services and customer satisfaction.

• Assist with grooming activities as when required.

• Manage grooming schedules, tools, and supplies to ensure efficiency and high standards of care.

Qualifications：

Minimum 3 years of experience in retail industry which includes at least 1 year of management role, preferably in a pet-related or service industry.

• Hands-on experience in pet grooming, including knowledge of grooming tools, techniques, and safety practices.

• Exceptional leadership qualities

• Excellent communication, interpersonal and customer service skills.

• Strong organizational and time management skills.

• Problem-solving and decision-making abilities.

• Passion for pets and dedication to their well-being.

Operations Executive / Trade Support

This role offers professional career development opportunities with renowned global Agri-commodities trader, Agrocorp International Pte Ltd (Agrocorp). The Company has a significant presence in the primary origination and buyer markets such as Canada, West Africa, China, Turkey, the Middle East, India, Bangladesh, and Vietnam among many others. With more than 3 decades of active engagement in the market driven by solid values, a clear vision, and a nice culture, we seek to strengthen further our commitment towards being a responsible global player in nourishing an ever-changing world. To support us in this high-priority function, we are looking for a talented and experienced professional to be based in our Singapore HQ to take on the role of:

Key responsibilities of this role entail:

• Able to prepare a full set of shipping documents by Letters of Credit and contractual requirements.
• Ensure shipping documents, including Letters of Credit, are set up/received on time as per contracts and for negotiation.
• The capability to handle shipments by bulk vessels is required.
• Work closely with the Team head, Traders, Origination desks, and Shipping desk.
• Supervising and coordinating operations activities.
• Provide leadership and guidance to the Team and be involved in executing high-risk, large-value contracts in a very hands-on way.

Required Experience/Background

• A minimum GCE ‘A’ level/Diploma in International Trade in Import & Export would be an advantage.
• 4 to 6 years of experience in an Agri-Business/Trading Company (ideally dealing with soft commodities).
• Strong communication skills.
• Good working knowledge of MS Word & Excel.
• Knowledge of GAFTA and FOSFA will be an advantage.
• Intensive experience in ICC rules for Letters of Credit is compulsory.
• Knowledge of Incoterms and International trade.
• Good understanding of commodity trading.
• Strong attention to detail, organized, analytical mind, independent thinker.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Responsibilities:

• Manage daily sales operation
• Knowledgeable in purchase orders, delivery orders and able to handle sales orders, quotation & invoices
• Respond to a high volume of inquiries and provide helpful solutions to customer issues
• Connect with existing key customer contacts if needed
• Collaborate with internal teams like Finance, Procurement, Logistics, and Marketing.
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend regular online/offline product training sessions arranged by vendors

Requirements:

• Diploma in Business or a related field.
• Preferably 1-2 years of experience in a similar role.
• Experience with computer hardware, software, or maintenance contracts is a plus.
• Comfortable working in a fast-paced and dynamic environment.
• Excellent at building and maintaining strong relationships with customers and internal team.
• Proficient in Microsoft Office & Excel

Job Descriptions:

• Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities for trucking (4%) and ocean freight (1%).
• Collaborate with 3PL warehouses, freight providers, and relevant stakeholders to resolve shipment issues, including documentation, cargo damage,discrepancies, and other related concerns.
• Respond promptly and professionally to stakeholders' inquiries, addressing shipment queries, issues, and providing necessary assistance.
• Manage service recovery efforts, including containment of escalations, conflict resolution, and conducting investigations to identify root causes.
• Oversee the performance of the 3PL transportation team and freight providers, ensuring that agreed-upon service standards and key performance indicators (KPIs) are met consistently.
• Assist in identifying and implementing enhancement requests related to both operations and systems, aiming to improve efficiency and service quality.

Requirements:

• A minimum of 5 years of work experience in a similar role.
• Must have experience in air freight operations support, preferably within semiconductor companies or handling semiconductor shipments.
• Proven experience working with forwarders, integrators, and premium service carriers.
• Solid working knowledge of shipment Incoterms, shipment liabilities, and claims processes.
• Ability to provide support during weekends for urgent shipments, particularly during peak periods (remote support is available).
• Strong communication skills, with the ability to respond professionally via email, meetings, and phone calls.
• Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
• Willingness to travel to ALPS for warehouse visits, particularly during quarter-end periods.
• Availability and commitment to work hands-on during peak quarter months, which are in March, June, September, and December.
• Independent, responsible, resourceful, and a fast learner with a strong sense of urgency.

Good to Have:

• A diploma or degree in a related field is preferred.
• Knowledge of customs permits and Free Trade Zone (FTZ) requirements.
• Familiarity with the SAP system is advantageous.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: L79YV6V5

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Remus Gan | Registration No: R21102972

AgileAsia is a leading provider of corporate training solutions in Singapore, specializing in IT transformation and digital upskilling. We are committed to empowering businesses to succeed in an increasingly complex world by delivering cutting-edge workshops and certifications. Our courses are uniquely practitioner-focused, combining academic insights with real-world experiences drawn from a vibrant community of industry leaders. By aligning our programs with evolving market demands, we equip organizations with the essential tools and skills to navigate transformation and achieve sustainable success.

Position Overview:

The Senior Course Operations Manager is a critical leadership role responsible for managing the operations of all Government Funded courses. This includes ensuring full compliance with Government regulations, policies, and audit requirements. The role requires a highly organized and analytical individual capable of managing high-pressure situations and coordinating with diverse stakeholders to deliver exceptional quality in course operations.

Key Responsibilities:
• Operational Excellence:
o Oversee services related to course submissions, course registration, trainer management, and subsidy claims to ensure seamless operations.
o Develop, implement, and maintain the Operational Manual and Policy Manual, ensuring compliance with audit and regulatory requirements.
o Establish and refine operational procedures to align with stakeholder and audit standards.
• Compliance and Quality:
o Lead preparations for Government Quality Audits, ensuring compliance with standards, coordinating audit activities, and implementing corrective actions.
o Monitor adherence to all Government regulations and policies across all funded courses.
• Stakeholder Management:
o Build and maintain strong relationships with Government funding bodies, regulatory agencies, and other key stakeholders.
o Act as the primary liaison for all audit-related matters and regulatory updates.
• Continuous Improvement:
o Monitor and evaluate operational performance, implementing improvements to enhance service quality and efficiency.

Requirements:
• Experience:
o At least 5 years of experience managing Government funded courses or working within a training provider environment.
o Minimum 3 years of experience with training quality audits such as EduTrust or TPQA.
• Knowledge and Skills:
o Comprehensive understanding of Government funded course claiming systems.
o Proficiency in Training Management Systems (TMS) and Learning Management Systems (LMS).
o Strong knowledge of compliance and audit standards for funded courses.
• Certifications:
o ACTA/ACLP certification is required.
o DACE/DDDLP certification is preferred.
• Interpersonal Skills:
o Excellent communication and collaboration skills to interact effectively with diverse stakeholders.
o Team-oriented mindset with a strong ability to foster a collaborative environment.
• Personal Attributes:
o Highly organized, with strong analytical and problem-solving capabilities.
o Professional, ethical, and able to handle confidential information with discretion.

Why Join Us?

At AgileAsia, you’ll be part of a dynamic and innovative team dedicated to delivering impactful learning experiences. This role offers an opportunity to lead critical operations, contribute to organizational growth, and collaborate with a community committed to excellence in education and training.