The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Job Duties & Responsibilities

• Coordinate and oversee construction sites
• Supervise the use of machinery and equipment
• Delegate daily job responsibilities to all workers at the job site
• Supervise and train workers on general construction job duties
• Ensure manpower are adequate at the job site
• To ensure safety precautions are met. To ensure safe use of all tools and equipment

Requirements

• Minimum 2 years of working experience in the related field
• With valid Class 3 Driving Licence

Staff Nurse (General Surgical Clinic)

Working Hour: 5.5 days, Monday -Friday 8:30am-5:00pm/ Sat 8:30am to 1pm
Salary: $3000- $3500
Location: Mainly at Mount Elizabeth Novena (will need to assist Dr for some ad hoc duties and rotate within Toa Payoh / Tampines)

Job Scope:

• Basic wound dressing, assisting doctor in daily clinical work and to provide patient education
• Assist the doctor with procedures for general surgery. Training will be provided for this aspect.

Job Requirement:

• SNB Registered
• Willing to work at different clinic locations on rotating basis.

If Interest please kindly click on the apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• Cleaning tasks such as dusting, mopping, sweeping floors, and vacuuming (Building / Office / Toilet)
• Refilling supplies, such as toilet paper and paper towels
• Cleaning spills, broken glass, and other messes up as quickly as possible
• Coordinating duties with other cleaners under the supervision of the supervisor
• Performing maintenance activities related to cleaning such as ensuring bathrooms are sanitary

Join Our Team as a Telesales Executive for General Insurance

Position Details:

• Competitive Remuneration Package: Offering a highly attractive basic salary, commencing at $3,000 and reaching up to $5,000, in addition to Monthly Commission and Performance Bonus.
• Working Days & Hours:Monday to Friday
  9:00 AM to 6:30 PM
• Convenient Central Location

Key Responsibilities:

As a Telesales Executive for General Insurance, your primary responsibilities will include:

• Proactively making outbound calls using leads provided by the bank to introduce General Insurance products to clients.
• Carefully understanding client concerns and effectively addressing their specific needs.
• Demonstrating a strong ability and confidence in cross-selling and upselling related products and services.

Qualifications:

The ideal candidate should have:

• A minimum of a GCE 'O' Level qualification.
• A preferred minimum of 1 year of experience in Insurance telesales.
• Certification with BCP and PGI certificates is advantageous.

This is an exceptional opportunity to join our team, contribute to our telesales efforts, and enjoy a competitive remuneration package. If you meet these qualifications and are prepared to excel in this role, we encourage you to apply for the position of Telesales Executive (General Insurance).

Interested candidates can kindly apply via MyCareersFuture or send your latest resume to [email protected]

Gary Lua Zhi Hao (R21104006)
Just Recruit Singapore Pte Ltd (EA12C6295)

Job Responsibilities:

• Advise the Board on their roles and responsibilities, as well as the relevant statutory and regulatory requirements on corporate governance.
• Advise and support the Honorary Secretary in guiding the Board on matters of corporate governance in the context of current laws regulations.
• Define, in close collaboration with the relevant Chairperson, the relevant agenda of Board and Sub-Committees meetings, and with the Honorary Secretary for the Annual General Meeting (AGM), and Extraordinary General Meetings (EGM).
• Organise and attend Board of Governors’ and Sub-Committees’ meetings and statutory meetings such as AGMs and EGMs. Ensure that all meetings are conducted in accordance with the provisions of the Societies Act, Charity Act and the relevant Constitution.
• Ensure that the School complies with the requirements of the Constitution, Companies Act, Private Education Act and Regulations, Charities Act and German regulations, by maintaining a current knowledge of those regulations and related procedures.
• Act as the bridge between Management and the Board, drawing on experience and expertise within the School to advise the Board and Board Sub-Committees.

Job Requirements:

• Bachelor's degree in Business Administration, Law or equivalent
• Qualified individual and member of the Chartered Secretaries Institute of Singapore (CSIS), especially individual with in-house corporate secretarial experience.
• With 8 years of experience working in a Corporate Governance & Secretariat function. Prior experience working in a non-profit/charity sector or managing a company limited by guarantee is an advantage.
• Excellent knowledge of Singapore laws and corporate governance principles, including driving high quality governance standards, via credible and practical experience.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669

Staff Nurse / General Surgical Clinic / SNB [3770]

Working Hour: 5.5 days, Monday -Friday 8:30am-5:00pm/ Sat 8:30am to 1pm
Salary: $3000- $3500
Location: Mainly at Mount Elizabeth Novena (will need to assist Dr for some ad hoc duties and rotate within Toa Payoh / Tampines)

Job Scope:

• Basic wound dressing, assisting doctor in daily clinical work and to provide patient education
• Assist the doctor with procedures for general surgery. Training will be provided for this aspect.

Job Requirement:

• SNB Registered
• Willing to work at different clinic locations on rotating basis.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Job Scope

Team development and management

• Responsible for all aspects of Front-of-House operations at the outlet, including the supervision of the restaurant management team, service, bar, and hostess teams, in carrying out their roles and responsibilities.
• Work closely with the Executive Chef and Back-of-House team in ensuring smooth service. Always maintain robust communications between both teams, including attending weekly meetings and regular follow-ups.
• Recruit, interview and hire all Front-of-House employees.
• Ensure Front-of-House team’s participant and engagement in CSR and sustainability activities.
• Develop, train, and promote employees with potential to grow within the outlet, or Marina Bay Sands.
• Ensure adherence to polices and procedures outlined in Employees’ Handbook and training materials.

Customer service and guest satisfaction

• Uphold stringent customer service standards upheld by Marina Bay Sands and the Maximal Concepts Group, and to propose improvement plans to mitigate shortfalls.
• Review customer service standards audits with the Operations Evaluation & Analysis team and implement corrective action plans to improve overall customer journey and experience.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Investigate and resolve guest complaints in a prompt and professional manner. Ensure proper documentation are in place for follow-up and have a structured plan in place to reduce similar complaint in the future.
• Constantly monitor and drive initiatives to drive ranking on various platforms, such as TripAdvisor, Google Reviews.
• Understand the competitive landscape and benchmark outlet performance against renowned platforms and rating agencies, such as Forbes and Michelin Guide.
• Ensure that the guests’ profile in the customer database is updated with the latest information and all staff on service are aware of guests’ preference and needs.

Marketing promotions and menu review

• Work closely with the Executive Chef, and Maximal Concepts, to curate, launch and track success of a year-long roster of promotional menu/items in line with property-wide campaign and/or with corporate initiatives.
• Conduct regular reviews of menu and promotions (including pricing, drink pairings, taste, feedback from guests, etc) with the Executive Chef, to constantly push for, and deliver a dining experience that is best in class.
• Develop and execute a marketing strategy with the MBS Marketing Team and Maximal Concepts to drive higher foot traffic and PR mileage for the restaurant. Take the initiative to monitor all marketing and social media channels and analyze the return of investment (“ROI”) of marketing campaigns.

Workplace safety and health

• Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects.
• Perform weekly Front-of-House inspections, where needed, to follow up on critical repairs and addition & alteration works, in collaboration with Facilities.

Financial performance and accounting responsibilities

• Work closely with restaurant management team to increase outlet’s productivity and efficiency. Review operating results with the restaurant management team and present monthly P&L results with MBS and Maximal Concepts management team.
• Prepare and be held accountable for outlet’s budget, forecasts, and CAPEX requirements.
• Ensure all cashiering procedures are processed in compliance with accounting standards and in a timely manner.

Job Requirements

• Minimum 5-10 years’ experience in a renowned restaurant group, luxury hotel chain. High-end Chinese restaurant experience preferred.
• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Key Areas of Responsibility

· Working closely with GM and the team to deliver excellent member experience.

· Guarding the reputation of the club, its members and investors.

· Working closely with GM to be responsible for day-to-day operations, bringing together dynamic teams in operations, culinary, wine, cellar, facilities, accounts, events management and memberships.

· The AGM will assist GM at board meetings and annual shareholder meetings.

· The AGM will assist GM to present confident and credible leadership.

· The AGM will assist GM to be accountable for the operational and financial performance of the business.

· Strategies and implement initiatives to enhance the business operation.

· For the health, safety and well-being of staff and customers and for the performance of each department.

· Management of all regulations; licensing, legal requirements and compliance.

· A robust and resilient individual who is able to quickly assess situations.

· A high level of emotional intelligence (clearly aware how their behaviour impacts on others).

· Although wine is the focus at 67 Pall Mall, this is matched with a great food offer and the AGM should be creatively orientated with a genuine affinity with both food and wine.

· Events are a major part of the business and the AGM should have considerable experience in this style of operation, and an eye for the unusual in order to constantly improve and impress members.

· Self-motivated, driven and competitive; able and willing to push boundaries with a collaborative and dynamic team and bring a fresh viewpoint and attention to detail to the club.

· Challenging ways of thinking and initiating change in a constructive manner.

· Charismatic with strong people management skills, excellent communication and presentation skills.

· Demonstrable ability to plan projects and execute plans on time and to budget.

· Any other job duties as assigned by the management.

Job Description & Requirements

• Valid Class 4 Driving License and Bus Vocational License
• Keen interest to learn and use digital tools and technology
• Experience in customer service will be advantageous
• Positive working attitude
• Able to keep bus clean daily
• Basic vehicle maintanance acknowleadge
• At least 3 years expierence in driving 40 seater and above bus

Requirements:

· Class 4 driving licence holders welcomed to join

· SENIOR workers welcomed

· Punctual, hardworking and independent

· Vocational license is the must

· Able to start work immediately or within short notice period

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