HKA has an exciting opportunity for you to join our global team of expert and claims management services and play a key part in the continued growth of HKA’s consulting services in Asia.

We offer quantum, engineering, delay & disruption and forensic accounting services at the forefront to a wide variety of domestic and international clients. This is an excellent opportunity for ambitious and passionate individuals to join HKA’s growing team where your contribution will be invaluable, and your career prospects will be enhanced both locally and globally.

As part of the HKA team you can expect:

• Opportunity to work alongside and be mentored by our top Experts in both Quantum and Delay. You will also have the ability to pursue the route to become an acclaimed expert yourself as part of career progression.
• Team member in preparing and submitting complex claims in the quantum space
• International market exposure with the ability to work on major projects worldwide
• Strong commitment to learning and development, including a tuition reimbursement scheme

The Opportunity

You will be responsible for providing high quality support services in construction claims, litigation support, commercial or contractual advisory services to HKA and its clients. You will be part of our quantum assessment and contract management team. You will be accountable for leading and the delivery of a commission ensuring commercial and quality outcomes, whilst strengthening client relationships.

You will actively contribute to business development initiatives and will contribute as required to bid and proposal development. You will also be expected to act as a Brand Ambassador when interacting with clients, attending professional networking events and using social media and publishing articles.

Skills and Experience

Ideally you will possess the following skills and experience:

• Minimum 10 years’ construction industry experience in cost, quantum and claims assessment matters
• Must possess extensive experience working on claims, claims management and cost analysis. Preferably experience working on international projects (including APAC, and Middle East).
• Minimum of 3 years in using quantum analysis principles and in prolongation, disruption and general costs claims as part of claims submission process.
• Whilst being a team player, you must also demonstrate an ability to lead delivery initiatives and manage clients’ in the course of undertaking commissions.
• Demonstrable experience in working independently with minimal supervision.
• Bachelors’ degree in quantity surveying, construction management or related fields.
• Second degree (preferably legal) and possess accredited expert credentials.

What we Offer

At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path.

We operate a flexible working pattern both in terms of hours and remote working. Candidates may be required to work at project or client locations.

Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. We are committed to responding to all applicants who apply by the closing date.

ED&I at HKA:

HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information.

All HKA employment decisions shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation or any other basis in compliance with local legislation.

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Role: System Analyst

Job Requisition Number: JR35190

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) IT division in Singapore is looking for an experienced System analyst to join the Global Markets Enterprise & Technology (GMET).

GMET department is responsible of developing and supporting the bank’s global markets division (Sales & Trading, Product control and risk management) with a multi asset classes exposures covering Commodities, Credit Derivatives, FXD, IRD, FX, MM, Fixed Income products in Singapore, Thailand, Indonesia, Malaysia, China and its overseas branches across the globe.

Key Responsibilities

As part of the GMET Front Office and Product control practice, the analyst will be responsible for:

· Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations

· Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.

· Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)

· Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues

· Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints

· Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified

· Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

Job Requirements

BS or higher degree in Economics, Finance or equivalent science oriented track

• knowledge of most common traded financial instruments is a MUST

• Must be detailed-oriented, a quick learner, and a self-starter

• 3+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.
• Previous experience with a flagship Trading system (ideally Murex) is an advantage

• previous experience in delivering projects in financial services – preferable Investment banking and Risk
• Solid experience in gathering and writing requirements and functional specifications in a project framework

Please forward your resume in MS word format to [email protected]and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

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Role: Insider Threat Analyst

Job Requisition Number: JR34966, JR35072

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Job Responsibilities

Insider Threat Analyst is an operational role within Group Security Operations Center. The incumbent will be responsible for the continuous monitoring, analyzing, and investigating of insider threats and data leakage incidents. He/She must have good analytical and investigative skills to recognize and detect anomalous behavior.

Key Responsibilities

§ To participate in the day-to-day monitoring, triaging, and investigating of potential suspected anomalous usage behavior alerts

§ To work with internal teams to validate alerts within stipulated SLA

§ To perform analysis on usage behavior trends to discover potentially fraudulent activities

§ To perform continuous review and improvement on current monitoring operations to enhance effectiveness of monitoring

§ Work with external partners to resolve issues or implement improvement to monitoring

§ To gain good understanding of internal business applications to be able to analyze, recognize and identify potentially anomalous activities

§ Investigate Data Loss Prevention (DLP) alerts and escalate DLP incidents in accordance to the DLP incident response and handling procedures

§ Carry out DLP System Ruleset change requests in accordance to change management procedures

§ Support management reporting of DLP incidents and statistics for ad-hoc and monthly reporting

§ Coordinate DLP audit requests; respond to questions or reporting requirements from local authorities as required

§ To work with internal cyber security teams to ensure investigations are comprehensive and to track and follow up on all escalated incidents to closure

Job Requirements

Education

§ Diploma/Degree in Business Information Technology/Business Analytics from recognized academic institutions

Technical Skills and Experience

§ Minimum 3-5 years of relevant experience as an insider fraud/threat analyst in a financial institution

§ Excellent analytical and investigative skills

§ Prior experience with analytical platforms

§ Experienced with working with machine learning enabled platforms would be advantageous

§ Experience with administration and operation of DLP Systems preferred

§ Experience in development and fine tuning of DLP Ruleset preferred

§ Knowledge of Cyber Security would be advantageous

§ Relevant working experience in SOC environment and related processes will be added advantages

Soft Skills

§ Good communication skills

§ Strong analytical and problem-solving skills

§ Ability to adhere to work processes and procedures

Other Requirements

§ Ability to work independently

§ Ability to work well with the rest of the team and department

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job purpose:

• The role is part of the Local Regulatory Reporting team ensuring that we meet all the local reporting requirements to various regulators in Singapore. That includes local statutory reporting for Singapore entities.
• To act as the key contact for the local financial reporting of the entities located in Singapore both internally and towards the regulators
• To closely liaise with local Finance team to both understand the financials and update the local team of any developments and issues arising from own area of responsibility
• To actively work on and drive Finance-related projects and to coordinate efforts within the region on over-arching projects
• To assist the department in meeting its overall objectives and to contribute ideas to meet the requirements of the Finance Department
• To ensure regional data integrity of Finance data by defining and communicating accounts statics
• Any other GM-F related topics as assigned by the Head of Finance
• To be fit and proper and act with integrity in accordance with the Bank’s Code of Conduct

Key activities:

• Responsible for the quality, quantity and timeliness of all Local Regulatory and Statutory Reporting for the Singapore entities
• To provide accounting related advice and support to the business units through the diagnosis of financial issues and the proposal of solutions
• Act as the main contact for the entities under own responsibility for monthly reporting, liaison with MAS, internal and external auditors and other departments where appropriate.
• Performing regular analysis of movements within the entities under responsibility
• Regional coordinator for local reporting application and report writing tool; constantly enhancing reporting functionalities by using and proactively drive upgrading of existing application
• To prepare and coordinate daily monitoring of various regulatory limits and ratios
• Work closely with other areas of the department to provide additional ad hoc reports
• Take active role in departmental projects as they arise
• Key to performing this role is an ability to work both independently to meet the local reporting deadlines and alongside team members to meet the additional responsibilities. Further, good communication skills are required, both verbal and written, for interaction with key stakeholders such as MAS, ACRA, internal and external auditors and other departments
• To ensure that global policies and local regulations are adhered to at all times and are kept up to date with any developments in the business

Formal education:

Degree Holder (or equivalent)

Specialist knowledge (work experience, further qualification):

• Experience in Accounting and Finance
• Knowledge of IFRS and SFRS. Knowledge of German GAAP HGB (preferred)
• Attention to detail and accuracy
• Good analytical skills
• Good communication skills both written and verbal
• Process orientated with ability to analyse and recommend / drive improvements
• Service orientated to key clients and stakeholders
• Able to work with minimum supervision and under time pressure with tight deadlines
• Proficient in MS Office applications, SSRS and SAP knowledge beneficial
• Proficient in MAS reporting requirements for holders of various kinds of banking licences (Preferred)
• Familiarity with Axiom Controller View (ACV) (preferred)

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Role: System Analyst

Job Requisition Number: JR34572

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) Global Markets IT division in Singapore is looking for an experienced System Analyst to join its derivatives development team to support the applications used by the bank’s treasury division, as well as initiatives in Data Centre/Application Migration

Key Responsibilities

• Work as a System Analyst in the field of IT Application development, maintenance, delivery and hands-on experience in IT infrastructure setup.
• Apply both classic (waterfall) and Agile (Scrum) methodologies in project execution.
• Analyse user (front to back office) requirements and formulate functional and technical design documents.
• Understand user/stakeholder requirements and formulate technical design documents.
• Co-ordinate with vendor on specifications, delivery testing, and implementation.
• Implementation of middle and back-office systems for Group Global Markets
• Manage end to end testing for users with vendor to internal systems.
• Work with internal Change Control Management for deployment of changes.
• Work with internal infrastructure and security teams on implementations.
• Prepare and track the outstanding issue list and communicate to key stakeholders.
• Coordinating internal resources and vendors for the flawless execution of projects.
• Ensure resource availability and allocation.

Key Requirements

• More than 10 years working experience, with at least 5 years of project development/business analysis and projects/changes implementation experience in the financial industry, direct exposure in treasury business is preferred.
• Strong technical development background and experience with full project life cycle.
• Technical skills required are SQL Server, Oracle DB, Linux, Perl, Java, Aldon, Jira, Remedy, Control-M.
• Excellent written and verbal communication skills
• Excellent communication and interpersonal skills
• Strategic and analytical thinking with excellent problem-solving skills.
• Setting up of connections to the other Interface Systems, batch processing, IBM MQ
• Migration of Environment including restoration and masking of data
• Preference given to candidates with capital markets and vendor-based software delivery experiences

Preferred Requirements:

• Good knowledge of treasury products – FX, Rates, Reuters Market Data platform and Dealing Voice Recording/Playback and Margin Trading.
• Experiences in Datacenter Migration, implementing the dealing system.
• Experience in Reuters, IPC vendor-based solutions, DCI, Marginman, and FinIQ.
• Windows and Linux Shell Scripting.
• Technical understanding of API, Messaging Queue and .NET
• Experience in Excel macro development

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details.

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

• Business analyst with at least 5 years of experience
• Role is part of technology department so understanding of SDLC lifecycle, Requirement gathering, functional spec preparation etc is required.
• Credit analytics domain of Loan origination
• Hands-on experience in credit analytics of large corporates is a plus

Role Summary

You will be part of a young and dynamic data team working in a cross-functional team environment to build up and support our investment data warehouse. The data warehouse will have a set of investment and market data that is used by investment managers and risk professionals in their investment reporting and analysis. This role will report directly to the Head of Data Strategy & Management.

The warehouse’s data assets will be built up incrementally starting with a set of risk data used in the investment risk dashboards.The data analyst will be part of the team overseeing the day-to-day data operations and working with cross-functional teams to build up new datasets and ensuring data quality and compliance with relevant standards and best practices.

Join us if you have a passion for building quality data assets and capabilities that improve process efficiencies, drive investment insights and reduce operational risks. The ideal candidate will have a passion for data with a good working knowledge of investment data and data management skillsets such as designing & implementing data models & quality rules and analyzing complex data. You will work with SQL, Excel and relational databases on data analysis, pipelines and operations. Having additional experience in Snowflake, Python programming language for data pipelines and/or BI tools for implementing dashboards and reporting will be advantageous.

Key Duties and Responsibilities

As a data analyst/ steward in the data team for our investment data warehouse, you are expected to:

• Work closing with business teams to drive, implement and deliver changes and/or new investment data assets and solutions.
• Leverage on good understanding of investment asset class domain knowledge, business processes and data usage in delivering data model design, quality rules and solutions.
• Drive a scalable data model leveraging on design best practices, with clarity on data definitions and usage.
• Drive synergy across different business units for common solutions on similar data needs.
• Influence business processes and workflows to align with data quality management, data definitions and usage.
• Work closely with data engineers in the delivery of data pipelines and ensure system performance meets business SLAs.
• Enable data quality management with data quality rules and operational processes and monitoring.
• Support BAU (business-as-usual) operational activities in data SLA and quality management, issues resolution, user data queries and guide effective and efficient use of investment datasets in dashboards and reporting.

Education Qualification

• Bachelor’s degree in Data Analytics, Mathematics, Data Science, Business Analytics, Information Technology or equivalent discipline.

Experience and Skills

• 5-8 years of relevant experience in data management, implementing data pipelines and supporting data operations.
• Strong domain knowledge of investment data and their usage in both trade life cycle and investment analysis/ reporting.
• Good working knowledge of data management concepts, data quality rules and data models design & implementation.
• Hands-on experience using SQL, stored procedures, databases (Snowflake, Oracle) in building data quality rules and data transformations/ aggregations.
• Knowledge of Amazon S3, Python and Lambda programming for data pipelines’ implementation and/or tools for data visualization (MS PowerBI, Excel) will be advantageous.
• Strong team player and yet exhibit independence in driving and delivering business outcomes.
• Structured in thought process, with good attention to details.
• Fast and independent learner
• Strong written and verbal communication skills

ROLE & RESPONSIBILITIES

Responsible for supporting company CFO and CEO on general financial and business analysis.

• Work closely with the business teams by providing quality financial information on projects, clients, gross margins, time cost, job profitability, client profitability, team forecasts, budget, etc.;
• Provide support in reviewing project costing, financial analysis in a major pitch and monitoring the general health of the business;
• Monitor for regular job review to ensure that gross margins are within forecast and job status is updated;
• Compile and review various periodic analytical reports (e.g. Financial Income Statement, AOT/AOGM tracking, Billability% report, Pipeline analysis, etc.), interpret and communicate financial data including variance analysis vs. budget and best estimates and commentaries for the Management; hold discussion meeting with divisional heads regularly so as to make them aware of their updated divisional performance.
• Provide value add services by working closely with all business unit leaders, research teams, operation team and the Management to help make financial decisions and actionable insight;
• Ensure spending is kept in line with the budget/forecasts;
• To provide analytical support on major projects, credit terms and contractual agreements;
• Offer professional judgment on financial matters and advise on ways of improving business performance;
• Provide tax advisory to the business (such as applicable services tax and withholding tax from other countries, etc.)

COMPETENCIES

• Self-motivated and independent
• Good interpersonal skills and a team player
• Excellent analytical and numerical abilities, meticulous
• Excellent knowledge in M.Excel

BACKGROUND

Skills/Knowledge:

• Accounting standards and principles.
• Financial analysis capabilities
• Recent computing development especially in accounting software packages.
• Knowledge in market research products e.g.methodology, product type and client type etc. is an advantage.
• Good communication and interpersonal skills and able to communicate with people from different background and with different seniority.
• Basic grasp of the market research industry.
• Good computer skill especially in Microsoft Excel, Word, and PowerPoint.
• Good presentation skill.

Qualifications:

• Degree in Accounting/Finance or similar qualification
• Ideally with 2-5 years' post-qualification work experience with 3 or 4 years from an accounting/audit firm

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Role: Production Support Analyst

Job Requisition Number: JR33497

Job Level: 2-5 years of relevant experience (L2/L3)

Location: Singapore

Key Skills: BMC Remedy, K2

Job Objectives:

· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

Job Responsibilities

· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

· Participate in annual DR/BCM activities or infrastructure-related upgrades

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

· Be the important bridge between Users and Development team and provide regular updates to all relevant parties

· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

· Identify areas of improvement to drive down the support volume

· Perform system monitoring and set up alerts to improve incident resolution times

· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements

· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

· Strong analytical and good problem-solving skills

· Ability to work in a fast-paced and team-oriented environment

· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

Must have:

· 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

Good to Have:

Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Role Summary

You will be part of a young and dynamic data team working in a cross-functional team environment to build up and support data analytics capabilities and improve data-driven decision making. The analytics will derive insights from our investment data warehouse as well as any other external datasets for our investment managers and risk professionals in their investment reporting and analysis. This role will report directly to Head Data Strategy & Management.

The data analytics capabilities will be built up incrementally starting with a set of investment risk dashboards.The data analyst will be part of the team ensuring the smooth operations of the dashboards/reports and working with cross-functional teams to build up and maintain the data semantic layer and new dashboards/reports in compliance with relevant standards and best practices.

Join us if you have a passion for data and building data capabilities and visualizations that improve process efficiencies, drive investment insights and reduce operational risks. The ideal candidate will collaborate well with business teams to build up a strong understanding of the business insights & reporting needs. He/she will leverage on good working knowledge of investment data, data modeling & visualization skillsets to deliver analytics solutions on the required insights & reports. You will work with SQL, Excel, relational databases and BI tools on data analysis, visualizations and operations. Having additional experience in Snowflake, Python programming language for data pipelines will be advantageous.

Key Duties and Responsibilities

As a data analyst in the data team for our investment data analytics capabilities, you are expected to:

• drive, implement and deliver changes and/or new investment data dashboards & reporting.
• build-up a deep understanding of the various business teams’ processes and insights/reporting needs to identifying data requirements and investment dashboards/ reports needed.
• work closely with business teams and data owners/stewards to manage & deliver the pipeline of analytics data, dashboards and reports. Drive synergy across different business units for common solutions on similar needs.
• work closely with technology teams on delivery of data pipelines and ensure system performance meets business SLAs.
• develop best practice and design guidelines on building and maintaining analytics data, dashboards and reporting.
• explore and experiment new data tools and capabilities for provision of data analytics and insights discovery (AI/ML, NLP, Visualization etc).
• support BAU (business-as-usual) operational activities in analytics data & dashboards/reports SLA, quality management, issues resolution, user queries.
• manage BAU changes on production analytics data, dashboards and reports.
• guide business teams in their own development and management of dashboards and reports where applicable.

Education Qualification

Bachelor’s degree in Data Analytics, Mathematics, Data Science, Business Analytics or equivalent discipline.

Experience and Skills

• 5-8 years of relevant experience in data management, business intelligence & analysis
• Strong domain knowledge of investment data and their usage in investment analysis & reporting.
• Good working knowledge of data management concepts and getting & harmonizing data from different data sources for data analytics.
• Hands-on experience with MS Power BI, Power Query, DAX, MDX, Snowflake, SQL & Stored Procedures, Python or equivalent in delivering BI & reporting solutions and semantic data layers.
• Knowledge of Amazon S3, NLP, AI/ML and MSSQL BI Stack tools (SSRS, TSQL etc) implementations would be advantageous.
• Experience implementing data projects and/or applying data analytics for investment analysis and/or operational process improvements.
• Experience leveraging both traditional and advanced data analytics techniques in combination with strong business acumen to generate actionable insights.
• Strong team player and yet exhibit independence in driving and delivering business outcomes.
• Structured in thought process, with good attention to details.
• Fast and independent learner
• Strong written and verbal communication skills

Role:Business Analysis

JD:

Specific requirement:
1. Temenos/TAP background: Knows Temenos Triple A Plus and it’s nuances
2. Wealth Domain
3. Functional BA

Description

1. Stories Refinement
a. Understanding the requirements received from the product owner or business stakeholders
b. Document the requirement in form of user stories
c. Refine the requirements and prepare detailed user stories with acceptance criteria (including NFR and monitoring needs), target business process, changes required in application from current state to target state, screen mock up, data mapping, rules sheet and interface mapping etc.
d. Walkthrough the refined user stories with business stakeholders and product owners to confirm the scope
e. Explain the requirement to squad members in the backlog grooming session and further refine story as needed
f. Review the solution presented by developers and architects to validate if the solution would meet business needs
g. Review the test cases prepared by testers to validate if the testers would cover the acceptance criteria
2. Analysis of production bugs
a. Receive the incident raised by business users on production bugs
b. Analyse the bug to understand what caused the bug and present finding to developers to fix
c. Review the fix done by developers to validate if the fix has resolved the issue permanently
d. Where needed, guide the squad to find interim solution and/or data patch.
3. Support UAT/in-sprint testing/regression testing/UVT
a. Guide UAT users on what needs to be tested. Where needed, prepare UAT test cases and test data
b. Explain the UAT users on test approach, and handhold during testing period
c. Analyse any defects raised (during SIT/UAT/Regression testing) and guide developers on what need to be fixed
d. Where needed, test the functionality from business perspective and document the test results.
4. Backlog maintenance
a. Support the Product owner in overall backlog maintenance
b. Walkthrough the backlog with business users as needed
c. Review business priorities with business users and Product owners
d. Work with business users and Product owners to define long term target state processes
5. Training and Documentation
a. Train business users on functionalities and how to use them

Job Purpose:

Responsible for day to day running of the HR functions. Maintain confidentiality of all staff information. Ensure all confidential documents are kept in locked drawers.

Job Responsibilities:

Payroll Processing

• Work with HR vendor to prepares monthly staff salary, part-timers’ salary, annual AWS and bonus in accordance to Payroll SOP. Payroll report to be ready according to timeline for checking. Ensure timely and accuracy in Payroll Processing.
• Deduct staff monthly F&B bills through pay and prepare report.
• Prepare final monthly payroll summary for both full-time and part-time and reconcile payroll figures before starting new month payroll.
• All supporting documents of unpaid leave, unpaid MC, reservist payment, festive advance must be filed with payroll summary.
• Submit salary payment to Bank monthly within the deadline
• Prepare salary payment for new and resigned staff. Prepare income tax clearance for foreign staff upon receipt of resignation letter. Immediately Broadcast to HR team of staff resignation for their necessary action. Withhold foreign staff salary as per appointment letter.
• Issue acceptance of resignation letter. Ensure that staff return all items listed in Entry/Exit Form before release of final salary payment. Update exit interviews data in Exit Summary Listing.
• Ensure pay-slips for salary and bonus is available on pay day.
• Prepare monthly CPF and Foreign Worker Levy contribution before the CPF deadline.
• Prepare monthly salary report and chart for HR Manager.
• File all salary reports, pay-slips and CPF contribution.
• Prepare monthly staff turnover report and headcount summary.
• Maintain and update current employee records in HR information e-system and personal files. Send Personal Particulars Form to staff to be updated yearly.
• Files all correspondence pertaining to staff to their personal folders.
• Prepare annual IR8A forms for income tax submission.
• Compute annual increment and bonuses for all staff. Prepare letters of increment and promotion. Update promotion listing on notice board and email broadcast.
• Participate in Compensation and Benefits Surveys.
• Identify and recommend improvements to payroll related work processes
• Maintain strict confidentiality of all associate payroll records.

Staff Benefits

• Prepare Staff Recognition Award (Long Service) and follow up with rewards and recognition letters. Update details of Work Improvements. Monitor and follow up on awards and recognition.
• Ensure medical leave, sick leave and maternity leave, etc in the e-leave system in accordance to Leave SOP. Ensure access of staff to e-leave application. Email annual leave summary to HODs/Supervisors to remind of leave clearance on a quarterly basis.
• Ensure proper maintenance of staff medical claims within the cap limit.
• Update list on staff Birthday and issue vouchers within the staff birthday month.
• Assist in organizing staff outings, recreation activities and Staff Dinner & Dance.
• Order of staff get-well bouquets, wreath, beverages and biscuits when required.
• Regularly check that the staff rest area and staff lounge are in good condition.
• Ensure regular updated records and regular stock-take of uniform inventory. Order to replenish staff uniform. Verify existing balance, wear and tear before ordering of new uniform
• Co-ordinate staff yearly ang bao payments and Lo Hei celebration.
• Others
• Assist in Club’s projects and functions
• Assist in the development / implementation of HR Procedures and/or Policies
• Any other duties/projects as assigned by Supervisor and/or Management.

Requirements: -

• Diploma / Bachelor Degree in Human Resource Management or equivalent
• 3-5 years of relevant experience in the same capacity of work
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Thrives in a high stress environment, ability to work in a fast-paced environment and multitask
• Good interpersonal skills and able to interact with all levels, internally and externally, in a professional and responsive manner
• Meticulous and strong attention to details
• Have a welcoming mindset towards changes in plans
• Creative problem-solver
• Proficiency in Microsoft Excel, MS Word and MS Power-point
• Good working knowledge of the Employment Act

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Role: Production Support Analyst

Job Requisition Number: JR33641

Job Level: 5-7 Years of experience (L3/L4)

Location: Singapore

Skills: Swift Product Skills: Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

Programming Language: Java, J2EE, Webservices, JMS, Unix(Shell Scripting)

Database and Tools: (Oracle, SQL, PL sql), Control M, Splunk, Grafana

Servers and Middleware: Open shift Platform, IBM MQ Series, WebLogic and Tomcat

Job Objectives:

Application support Led to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities:

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in the financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected]and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

We are looking for a junior Investment Research Analyst to join the family office based in Singapore. As an Investment Research Analyst, you will assist the senior investment professionals in by performing market research, financial analysis, and due diligence on target investments. You will work closely with the team to provide investments recommendations and to ensure that the investments align with the family office's financial objectives.

Key Responsibilities:

• Conduct in-depth research and analysis on potential investment opportunities across various asset classes, including equities, fixed income, real estate, private equity, and alternative investments.
• Evaluate and analyse financial statements, company performance, industry trends, and macroeconomic factors to identify investment prospects and risks.
• Assist the team in preparing detailed investment reports and recommendations to the family office.
• Monitor and track existing investments, including assisting in doing performance analysis.
• To present regular updates on market conditions, industry dynamics, and regulatory changes to the family office.
• Assist in portfolio management activities, including asset allocation, risk assessment, and performance evaluation.

Key Requirements:

• Bachelor's degree in finance or CFA qualifications.
• Strong financial analysis skills.
• Proficiency in utilizing financial databases, research tools, and software to gather and analyse investment data.
• Excellent written and verbal communication skills to prepare comprehensive investment reports and effectively communicate findings and recommendations to the family office.

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Job Title : Actimize System Analyst (Netreveal)

Job Requisition Number: JR(TBC)

Job Level: 6 - 9 years of relevant experience (L3)

Location : Singapore

Key Skills: Shell Script, Oracle SQL, Control-M, System Diagram

Job Objectives:

To support Symphony Ai NetReveal upgrade project for Singapore and Regional entities

Key Responsibilities

• Supporting NetReveal upgrade for KYC/name screening/CDD project

• Liaise with application teams across group and countries build the fixes or possibly enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements

Must Have

• At least 5 years of experience working with NetReveal technology solution

• At least 6 years of experience / knowledge in Unix Shell Scripting, Oracle, Java and Python

• At least 6 years of experience in application and database design and UI/UX design

• At least 2 years of experience in business analysis, data mapping and process mapping

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, Git, Jenkins, JIRA, Aldon

• Experience in SharePoint and Confluence

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

Roles & Responsibilities

At 7+ Academy, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a Business Analyst to join our growing team in Singapore. This role will take charge of understanding and refining our business and operations.

Responsibilities:

• using data modelling techniques to identify ways in which the company can operate more effectively.
• communicate with senior management to find out what they hope to achieve.
• formulate ways for businesses to improve, based on previous research and data analysis.
• oversee the implementation of new technology and systems within the group.
• understand how the company is doing, explore different solutions, their risks, benefits and impacts.
• proposing solutions to senior management, and keeping them updated with progress.
• creating documents to outline the proposed changes and the steps involved.
• overseeing the implementation of new technology or a new approach.
• contributing to training and support for people affected by new systems and processes.

Requirements:

• Bilingual in English and Chinese.
• Good education and first degree (Master's degree in Business is a plus).
• Minimum 5 years experience in a business analyst role.
• At least 3 years experience in a retail or related industry.
• Commercial awareness and problem solving skills.
• Good understanding of the China education system.
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment.

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience.

Interested candidates are invited to apply online stating your current and expected salary and date of availability.

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Job Title : Actimize System Analyst

Job Requisition Number: JR(TBC)

Job Level: 6 - 9 years of relevant experience (L3)

Location : Singapore

Key Skills: Shell Script, Oracle SQL, Control-M, System Diagram

Job Objectives:

To support AML Actimize TM L3 support for Singapore and Regional entities

Key Responsibilities

· Supporting AML Actimize L3 support for Transaction Monitoring system

· Liaise with application teams across group and countries build the fixes or possibly enhancements according to the technical solution plan

· Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

· Plan technical deliverables, perform development works to meet project’s requirements within schedule

· Perform data mapping and process mapping with interfacing applications

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

· Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

· Test, maintain and recommend software improvements to ensure strong functionality and optimization

· Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

· Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

· Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

· Manage project change request approval windows and deployment schedule

· Facilitate and provide technical and testing support before and after production deployment

· Liaise with other units across IT and Business in the organization

· Manage external vendors for project delivery within schedule

Key Requirements

Must Have

· At least 10 years of working experience in IT industry

· At least 6 years of experience working with Actimize AML technology solution.

· At least 6 years of experience / knowledge in Unix Shell Scripting, Oracle, Java, and Python

· At least 6 years of experience in application and database design and UI/UX design

· At least 2 years of experience in business analysis, data mapping and process mapping

· Ability to multitask effectively and handle large amounts of data

· Highly driven, pro-active and a strong team player

· Excellent interpersonal skills and written and verbal communication skills in English.

Good to Have

· Experience in Hadoop ecosystem and technologies.

· Experience in NoSQL database or Big Data

· Experience in Control-M, Git, Jenkins, JIRA, Aldon

· Experience in SharePoint and Confluence

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

We have an immediate position to be filled. Fresh graduates are welcome to apply to have a feel of what it's like to work in a Security, Network & Service Desk Operations Center.

Qualifications

• Fresh graduates Degree/Diploma/ITE in Computer Science or Information Technology or its equivalent, are welcome to apply
• Preferably with 1-2 years of experience in IT in system, network, and/or application security with knowledge of network and web-related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, BGP and other routing protocols)
• Knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits, application of threat modeling or other risk identification techniques
• Possess basic technical knowledge in IT network infrastructure, server platforms (Unix, Windows platform) and desktops (OS X and Windows XP and the above)
• Excellent teamwork player
• Strong sense of ownership and drive

Tier 1 Functions and Responsibilities:

• Work in a rotational 24/7 environment
• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems; i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring - accurate and rapid response to security events, participate in incident response
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Position: General Analyst Intern, Investments

To Apply

Please kindly prepare the following information and submit your job application via this link: https://www.korupartners.com/jobposting/?jobid=61

• Resume
• Latest available transcript of all courses taken
• 1-page or less response to “What matters to you the most? And why?” (An email will be sent to you requesting this essay the next working day after the job application is submitted).

Applications are reviewed on a rolling basis and all applications with missing information and no justifiable reason will be considered incomplete and will not be processed.

Overview

Koru Partners is a thematically driven alternative investment firm identifying attractive investment opportunities that are backed by macro-holistic themes encompassing forward-looking social, economic, demographic, and technological changes.

We are inspired to be the world’s leading business partner for unique insights, understanding and decision making. It is our mission to understand the challenges facing humanity and to empower people and companies, working to transform such challenges into opportunities through allocation of capital.

We are looking for a General Analyst Intern who is looking to grow with us. You will gain broad exposure across the various functions of a fund management firm and the opportunity to drive projects through its entire lifecycle. We welcome all prospective applicants so long as they can commit for at least two months for full-time.

What You Can Expect

Salary: SGD 1,200 per month

Company culture

• Strong emphasis on company core values to guide you in your day-to-day work and life
• A dynamic and fun team that will challenge and support you
• Flexible and transparent work culture
• Training to allow you to grow and improve your knowledge and skills

Responsibilities

• Prepare research reports on wide-ranging areas including but not limited to macro, thematic, industry, and company.
• Create templates and/or automation scripts to streamline existing business processes.
• Formulate and voice independent views regardless of experience.
• Actively participate in the ongoing updates and enhancements of existing processes and internal controls.

Ideal Requirements

• Strong interest in learning about investing and the fund management business.
• Independent learner and worker requiring minimal supervision.
• Intensely detail-oriented.
• Logical problem solver.
• Basic knowledge in accounting and finance is advantageous but not a requisite.

About You

We are a firm expecting collaborators to be highly aligned with our core values. Therefore, you should be:

• Dedicated and Driven. You are a self-starter who is able to work effectively with low levels of supervision or minimum direction while under pressure in a fast-paced environment. You are energetic, resourceful, and a hands-on individual who pursues goals with sense of urgency. You readily cope with changing priorities, take initiative, and able to follow through with assigned tasks.
• Integrity and Ethics. You have a strong, ingrained sense of professional integrity and ethics.
• Entrepreneurial and Effective Team Member. You have the ability to see the commercial angle, while being mindful of associated risks. You have strong leadership qualities and can assume responsibilities, while being a team player within a high-performance group.
• Agile Thinker. You enjoy solving complex problems and able to see the big picture while mapping out the details to achieve your goals. You are creative about providing innovative solutions (new processes, technologies, and approaches).

To Apply

Please kindly prepare the following information and submit your job application via this link: https://www.korupartners.com/jobposting/?jobid=61

• Resume
• Latest available transcript of all courses taken
• 1-page or less response to “What matters to you the most? And why?” (An email will be sent to you requesting this essay the next working day after the job application is submitted).

Applications are reviewed on a rolling basis and all applications with missing information and no justifiable reason will be considered incomplete and will not be processed.

Openlink Endur Business Analyst

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We are looking for candidates who are self-starter, innovative mindset and enjoys experimenting and playing with new tech.

Right profile:

Technical experience

• Thorough understanding of Agile and waterfall delivery methodology
• Minimum 6-10 years of experience on Endur based on level
• Should have experience in managing an end-to-end delivery of a module
• Strong functional understanding of Gas, power, coal, emissions/renewables trading
• Should have deep experience in latest Endur version with setup experience on all key modules
• Should have good experience in writing basic SQLs, understanding of the Endur data mode
• · Should have basic knowledge on test automation

Professional Attributes

• Candidate must be able to work in small teams, or alone, for project delivery
• Candidate should be able to exhibit strong analytical and problem solving skills, to deliver high quality solutions to clients
• Candidate should be able to liaise with other teams to resolve cross functional issues

About the role:

• Requirements gathering, functional analysis, functional design and end to end configuration of product set up in Endur
• Adept in handling business changes and managing client expectations
• Provide comprehensive document of changes, coordinate user testing, user training
• Effective management of tasks, timelines, progress reporting on tasks
• Manage communication across multiple teams and be a good team player

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

MAIN PURPOSE OF ROLE

• The position is an integral part of the Asia Pacific headquarters finance function. It involves working with the AHQ senior management team and other finance personnel from across Abbott Asia Pacific region. APAC will be the main focus of this role.
• The position has dual responsibility to assist the EMAK/ANZ markets and support projects from both regional APAC and EMAK as an emerging market
• Supporting EMAK will also be a core component of the role
• In carrying out all job-related activities, this person must be in compliance with local Singapore rules and regulations, environment laws, internal and U.S. FDA regulatory requirement, financial rules and practices, Code of Business Conduct, and local law and company regulations as stipulated in Abbott Singapore Employee Handbook.
• Support Finance Controller in analysis of forecast, budget, actuals and other specific business dynamics in Asia Pacific
• Provide analytical support and relevant financial information in business decision making, commercial strategies, allocation of resources based on commercial opportunities
• Monitor country financial performance by highlighting material variances using system generated detail and trend reports.
• Prepare and distribute financial reports and packages by gathering and analyzing information related to current performance.
• Perform financial analysis, as directed by management, and recommend alternatives courses of action by utilizing appropriate financial tools.
• Supports team members in the preparation of Business Reviews, such as monthly division review, budget reviews and others
• Support in business modelling, PL forecasts and competitor benchmarking
• Coordinate in headcount hiring; provide variance analysis explanation
• Support country/ regional historical trends & reports in commercial KPI
• Ensuring compliance with financial guidelines, company policies, and relevant legal regulations
• Perform daily general ledger accounting, balance sheet reconciliations, financial reporting, month end closing and analysis
• Review and investigate the company’s accounting transactions to improve data accuracy
• Support internal and external audit
• Support APAC / country projects decided by Area
• Supporting and championing system change in the organization through continuous improvement of reporting systems
• Be prepared to take any ad hoc projects at any time, last minute requirements, expansion of scope or projects, for both country and APAC as requested by manager or APAC controller. Hours required to meet deadlines may require outside of normal hours due to the expectations for APAC higher as representative of entire business”

Requirements

• Degree in Finance or Accountancy or related subjects
• Minimum 5 years of business controlling experience in multinational, customer-oriented environment (Experience in FP&A is highly advantageous)
• Excellent analytical/ problem solving skills and critical thinking abilities
• Strong can-do attitude: Innovative and collaborative with a passion for quality and efficiency
• Good interpersonal and communication skills
• High proficiency in Excel and PowerPoint and ability to learn / leverage on digital tools
• Excellent interpersonal and communication skills, both oral and written

#NEW# Technical Support Analyst - Up to $6,500 - (Maternity Cover Until 2nd Sep)

With a 30-year presence in the Asia Pacific, wour client rapidly grown with key locations and an expanding network. Internationally, they are operate across six continents, focusing on core sectors.

The Technical Support Analyst role involves prompt, customer-focused service, contributing to IT projects and proactive initiatives. The ideal candidate should have strong communication skills and a commitment to customer satisfaction.

Day-to-day Responsibilities:

• Respond to customer incidents and requests through phone, email, or standard methods within agreed SLAs.
• Resolve customer issues by understanding needs, identifying problems, and providing optimal solutions; expedite corrections or adjustments and follow up to ensure resolution.
• Strive to resolve customer requests on the first contact; identify training opportunities.
• Maintain records of customer interactions in the ticketing system, following communication procedures, guidelines, and policies.
• Provide on-site and remote service using control and administration tools.
• Create and update knowledge articles.
• Manage end-user assets, including setup, configuration, collection, and wiping; ensure asset tracking systems are updated.
• Install pre-packaged software on user-end devices.
• Create, update, and delete user accounts in active directory and supported applications.
• Assist with audio-visual conferencing setup, scheduling, and support.
• Conduct software and/or hardware testing.
• Respond to security incidents, perform initial investigation, and take remediation actions.
• Assist with event monitoring, diagnosis, and response.
• Respond to major incidents: categorize incidents, send notifications, troubleshoot hardware, software, and networks, escalate as needed, contribute to remediation efforts, and participate in after-action analysis.
• Perform basic system management and operational tasks.
• Assist with office move technology logistics.
• Support project delivery.
• Handle ad-hoc tasks assigned by the Manager.

Best Practice / Process Support:

• Collaborate with other teams within the Technology Services Department when necessary to achieve call resolution. The Customer Support Team must provide detailed and precise information on these occasions to enable those teams to ensure a prompt resolution.
• Work with other individuals within the IT Support team to ensure all customer requirements are supported to a high and consistent standard on a daily basis. Ensure effective feedback is communicated to the relevant parties.

Required Qualifications and Skills:

• Diploma or degree educated
• Minimum of 3-5 years of experience in a similar role
• Experience in a professional services or law firm environment is advantageous
• Strong IT skills with a high level of competency in the use of Office 365 and a good understanding of AD, AAD, Exchange
• Document Management ,eg iManage
• Case Management, eg MatterSphere, Visualfiles, Axxia, Prolaw
• Dictation, eg Bighand
• Time Recording, eg Intapp Time
• Enterprise Apps, egElite 3E, HRIS, Interaction
• Intranet, eg SharePoint, Jive
• Microsoft Exchange, Microsoft Office, Active Directory, Vmware, VPN
• Desktop imaging, End user hardware & peripherals, Printers etc.
• Capable of working independently and collaboratively as a team member
• Proactive approach in identifying work to be done
• Excellent organizational skills with acute attention to detail
• Good communication skills and the ability to manage expectations

For more information, please contact [email protected]

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Role: System Analyst

Job Requisition Number: JR32678

Job Level: more than 10 Years of relevant experience (L4).

Location: Singapore

Job Objectives:

- To lead and deliver with consistently good quality AML systems enhancements/changes into Production

- To provide reliable and timely Level 3 investigative and fix-it support for all UOB AML systems

- To provide reliable leadership and support during System Integration Testing and UAT phases.

- To manage and resolve Audit and Security findings timely

- To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible

Key Responsibilities:

- Perform impact analysis on Project scope and document proposed solution and estimated required effort

- Responsible to analyze and define detailed functional specifications based on the functional and non-functional requirements document

- Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

- Define and ensure traceability from functional specifications to business requirements

- Ownership of the creation of functional design specifications and technical design document

- Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

- Review and contribute to test planning and design for SIT and UAT

- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

- Provide input to impact assessment and estimation for Project Change Request

- Manage and work with vendor and internal teams to successfully deliver committed scope for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in Devops environment.

Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to help improve overall delivery competency level.

Key Requirements:

- AML system enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work for the Netreveal AML application

- Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work

- Strong Oracle SQL, PL/SQL and Unix skills

- Good application design operational impact awareness

Please forward your resume in MS word format to [email protected]and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

My client is global professional sercvice firm with strong presence in Asia Pacific and they are hiring a Regional Pricing Analyst for their Singapore office.

Reporting directly to the Pricing Manager, you will be supporting the pricing team by undertaking data analysis and developing financial models to support day-to-day pricing decisions; utilizing the firm's tools in building pricing plans and ensure compliance with global pricing approval processes. You will be dealing with broad range of internal stakeholders to drive positive pricing and bid outcomes and making a real impact on their business.

Requirements:

• At least 3-5 years of relevant experience in professional services firm
• Proficiency in Excel and other Microsoft Office 365 tools (PowerPoint, Word, SharePoint) is essential.
• Strong relationship-building and influencing skills are desired.
• Experience in Power BI is advantageous but is not a must.

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

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Role: Process Assurance Analyst

Job Requisition Number: JR32278

Job Level: Preferably 6 to 9 years of relevant experience (L3)

Location: Singapore

Key Skills: IT Risk Management, Project Management & Business Process Design

Job Objectives

The Process Assurance Team (PAT) is within Global Market and Enterprise Technology (GMET) organization, supporting bank’s Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process

The team acts as a quality gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefactsuch as functional & design specification, testing documents and others project deliverables.

The successful candidate will be working with Project and Technical Delivery managers to ensure high quality of deliverables.

Key Responsibilities

l Establish controls and compliance checks on SDM processes

l Design, formulate and enforce governance & compliance process improvement.

l Conduct quality gate review for SDM major milestones (analysis, design, build, test and deployment)

l Perform walk through and interviews with project and application delivery managers to drive process adherence

l Report findings and provide consulting support in ensuring compliance'swith procedures

l Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

Key Requirements

l Degree in computer science/engineering or related disciplines

l At least 6 to 9 years of relevant experience in IT process compliance audit, Project Management.

l Excellent written and verbal communication, interpersonal, organization and analytical skills a MUST

l Strong working experience with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project and SharePoint

l Prior experience in IT risk management and security will be added advantage

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location