• Collaborative work environment
• Hybrid work arrangement

About Our Client

My client is a global leader in the design and manufacturing of high-performance network and industrial electrical infrastructure solutions. They offer a comprehensive range of products, serving various industries such as data centers, manufacturing, and telecommunications. With a strong global presence and a focus on innovation, my client plays a crucial role in connecting the world through reliable and efficient infrastructure.

Job Description

• Process quotations in alignment with the existing guidelines in a timely manner
• Assist in pricing strategy development for the Asia Pacific region
• Monitor pricing effectiveness and analyse trends
• Maintain accurate pricing data
• Conduct analytical tasks related to pricing performance and profitability

The Successful Applicant

• Diploma/Degree in Finance, Accounting or related buisiness field
• Minimum 2 years' experience in pricing or business analysis in a dynamic environment
• Has experience managing business operations within the India region
• Strong interpersonal and communication skills for effective stakeholder collaboration
• Strong analytical and business acumen
• Motivated to achieve profitability goals
• Proficient in Advanced Microsoft Excel

What's on Offer

• Opportunity to work with renowned MNC in network infrastructure industry
• Collaborative working environment
• Attractive remuneration and benefits

Contact

Audrey Ang (Lic No:R22111098/ EA no: 18C9065)

Quote job ref

JN-012025-6635633

Phone number

+65 6541 9940

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

• The jobholder is required to modernise and transform the delivery of HR and Payroll (HRP) processes in the system, to uplift productivity and increase organisation effectiveness.
• Conceptualise, design, develop and maintain suitable process and policy solutions for the next generation HRP system.
• Translate policy intent and directions into workable system solutions on the SAP platform and propose new work processes to ensure the most effective and efficient method for implementation.
• Work on the enhancement and maintenance of the system and ensure its effectiveness and responsiveness in facilitating HR processes.
• Have a keen sense of the User Experience (UX) for stakeholders and be able to translate these UX requirements into SAP solutions.
• Work with stakeholders and consultants to develop and implement the overall change management plan for the project and ensure a smooth transition to the new HR & Payroll System.
• Evaluate new technologies and add-on applications to improve and optimize HR processes.

Requirements

• [Experience in HR Enterprise Systems] Experience in implementation and maintenance of HR Information Systems. SAP HCM (ECC or HANA) is preferred.
• [HR Policies and Processes] Sound understanding of HR policy practices, and ability to incorporate and translate it into the HR system.
• [Thinking Clearly and Making Sound Judgements] Ability to examine issues from a strategic perspective to identify opportunities/gaps, and evaluate, propose and implement initiatives to address these from a user-centric perspective.
• [Working Effectively with Stakeholders] Ability to engage stakeholders to gather feedback, identify gaps in meeting the stakeholders needs and propose solutions, and communicate system solutions effectively.
• [Project Management] Strong planning and analytical skills to leverage the use of data and research to manage project milestones and drive initiatives.
• Organised, meticulous and able to multi-task
• Good team player who is able to thrive in a fast-paced environment

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

Key Responsibilities:

• Collaborate with business users to validate requirements using use cases during the prototyping phase.
• Conduct activities such as interviews, workshops, document reviews, and shadowing to refine requirements.
• Plan and prepare for system implementation tasks, including Target Operating Model (TOM) development and Business Requirements Document (BRD) creation.
• Monitor user task progress, address issues and risks, and provide resolution support.
• Provide local insights and feedback to project planning efforts in coordination with the Area Project Manager (PM).
• Report regional progress, challenges, and successes to Business Analyst (BA) leads.

Qualifications:

• Bachelor’s degree in any relevant field.
• Experience on either:
• 1.Hands-on experience with package system implementation, particularly Flexcube or Duco.
• 2.Data Governance. Data Mapping.Experience with AI Utilitization. Hands on experience in MS Access, Excel, Marcos and UIPath (RPA)
• Expertise in customer master data, customer report distribution, reconciliation, and related processes.
• Core Banking experience is a MUST
• A minimum of 5 years experience in creating Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Proven track record of successful project implementation, ideally in large-scale projects.
• Willingness to travel within the APAC region to collaborate with Middle- and Back-Office teams.
• Attention to detail with the ability to produce precise and comprehensive docume

Responsibilities:

• Collaborate with educational stakeholders (teachers, administrators, and students) to understand and document business needs and objectives.
• Translate these requirements into functional and technical specifications for IT teams.
• Analyze existing workflows, processes, and systems to identify inefficiencies.
• Propose technology-driven solutions to improve educational and administrative processes.
• Provide data-driven insights to help the institution achieve academic and operational goals.
• Create dashboards and reports for stakeholders using relevant tools.
• Oversee operations and enhancements.
• Conduct testing and documentation.
• Engage and support users effectively.
• Provide actionable insights and ensure data accuracy.
• Collaborate to ensure seamless system performance and updates.
• Evaluate and implement new systems.
• Support activities like data migration, training, and related processes.

Requirements

• Proficient in business process analysis, system thinking, and design concepts.
• Minimum of 2 years of experience as an IT Business Analyst, preferably in the education sector.
• Strong analytical skills with a solid understanding of systems and processes.
• Excellent oral and written communication skills for effective interaction with end users and vendors.
• Hands-on experience in Application Systems support and maintenance.
• Familiarity with SDLC, RDBMS, and SQL.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Description

• Engage and influence executive internal and external relationships within the client and industry. Build, customize, and deliver solutions through appropriate forums (e.g., workshops, presentations) to achieve desired outcomes.
• Create forward-thinking, data-driven points of view, narratives, and business pitches to support client/partner businesses. Help clients/partners understand and reach their consumers using industry insights, marketing strategies, and/or third-party research.
• Act as an industry expert by developing and sharing industry perspectives and insights (e.g., qualitative/quantitative) using various internal and external sources.
• Advise clients on methodologies for marketing and media strategies, while assisting customers in navigating industry standards and alternatives.
• Effectively communicate the content and outcomes of complex analyses in a clear and understandable way, tailored to different audiences, through both written and verbal formats.

Skills and Qualifications:

• At least 5 years of experience in retail, consumer packaged goods, banking, technology/startups, or consulting.
• Ability to manage large and complex datasets with an analytical mindset and knowledge across all value chains of data (e.g., pulling strategic insights, extracting, and cleaning data).
• Ability to influence an audience by crafting points of view (POVs) using data to elicit empathy or create buy-in, and to partner with, orchestrate, lead, and influence clients, partners, and/or service providers as a trusted advisor.
• Ability to interact with C-suite leaders to present, defend, or clarify concerns or issues regarding an existing project, program, or solution.
• Knowledge of SQL is a plus.

Job Responsibilities:

• Create PR/GR/Extract reports using SAP system.

• Process invoice payments.

• Financial Data Management - Ensuring accurate/up-to-date data entries.

• Work with various senior managers to monitor utilization of budget.

• Aids in software, hardware contracts renewal and budget oversight.

• Aids in project budget oversight.

• Prepare monthly financial dashboard reports.

• Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

• Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Qualifications:

• Minimum of 1+ years of experience as a financial analyst or in a finance domain

• Diploma in Accountancy or similar relevant education background.

• Good knowledge in using Office 365, a good grasp of Outlook, Excel, SharePoint.

• Working advanced knowledge/skills of Excel formulas and functions is a must.

• Should have working experience and advance understanding of SAP system (PEMS) would be a plus

• PMO Expertise: Extensive experience in PMO roles, especially in core banking projects and large-scale initiatives.
• Leadership: Proven ability to independently lead PMO tasks, including issue management across multiple areas (e.g., Remittance, Trade Finance, Corporate Lending).
• Banking Industry Experience: Background as a bank employee or consultant serving the banking industry is advantageous.
• System Implementation: Familiarity with package system implementation.
• Skills:Excellent communication and stakeholder engagement.
  Strong attention to detail, analytical, and problem-solving skills.
  Organizational and time management abilities.
  
• Education: Diploma or Bachelor’s degree in Computer Science, IT, or a related field.

Additional Strength

• Experience in gathering and refining user requirements.
• Focus on developing user-friendly and efficient automation tools.

Core Requirements

• Proficiency in MS Access, Excel macros, and RPA tools (e.g., UiPath).
• Experience in system implementation and automation tool development, preferably in trade-related banking projects.
• Strong analytical and problem-solving skills to align user needs with technical solutions.
• Effective communication and stakeholder management skills.
• Business knowledge in trade-related areas (preferred).
• Willingness to travel within the APAC region as needed.
• Diploma/Bachelor’s degree in Computer Science, IT, or a related field.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and time management skills.

Additional Strengths

• Experience gathering and refining user requirements.
• Focus on creating user-friendly and efficient automation solutions.

Core Requirements

• Extensive PMO experience in core banking, trade finance, or corporate lending projects.
• Proven ability to independently lead PMO tasks.
• Experience in the banking industry (as an employee or consultant) and familiarity with package system implementations.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Detail-oriented with a proactive and risk-taking mindset.
• Diploma/Bachelor’s degree in Computer Science, IT, or a related field.
• Strong organizational, analytical, and teamwork abilities.

Specialized Requirements (Must-Have)

• Trade Finance PMO:Strong expertise in trade finance, preferably with experience in implementing systems like CGITrade360.
  
• Corporate Lending PMO:Deep knowledge of corporate lending, preferably with experience in systems like ACBS.
  

Senior Finance Analyst/ Accounts/ Financial Analyst

Our client is a global advanced precision engineering & manufacturing solutions provider.

• Near Woodlands interchange
• Working Hrs: Mon-Fri/ 8.15am - 5.45pm
• MNC/ Manufacturing company
• Permanent position

Responsibilities:

• Preparing statutory financial statements and management reports including variance analysis, taxation, forecasting and budgeting
• Supporting all financial operations, processes and controls
• Performing monthly closing process
• Assist the Finance manager on preparing monthly Group reporting reports
• Group Authorisation Matrix Coordinator/ Communicate, discuss, and set policies and processes
• Preparing yearly budget and monthly rolling forecast for Holding Company and support Corp Office on financial planning as required.
• Annual Credit Review of key customers
• Financial Controlling Duties (Net Working Capital Report, AR/AP Aging Report, Inventory Aging Report, Group Tax Controlling (CIT, TPD), Group Capex Controlling and Coordinator)

Requirements

• Degree/Diploma in Accounting/ Finance
• 2-3 years of relevant experience in commercial/audit
• Proficient in Microsoft applications especially Excel
• Knowledge in Oracle EPM and Oracle Fusion knowledge will be a plus

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Joey

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

JOB DESCRIPTION

• Serve retail customers and advise them on various personal banking and financial products and services based on their needs
• Engage customers through branch banking touch points, tele-appointments, and/or outreach programs
• Provide Financial planning advices to the customers and identify suitable financial solutions offered by the bank to meet their financial goals
• Have a good understanding of the banking regulations and to adhere to the rules and guidelines when conducting businesses
• Professionally and deliver service standards as prescribed by the Bank service values
• Achieve a balanced scorecard set by the company
• Ability to execute and ad-hoc duties as assigned by the Branch in charge

JOB REQUIREMENTS

• Possess a Diploma/Degree in any discipline or equivalent experience

EA Reg. Number: R21100629

EA License Number: 22C1278

Identifying business needs, analysing processes, recommend solutions to improve efficiency, productivity of a system functionality, subject matter expert

Provide Daily Production Support, including system defect analysis and functional and integration testing.

Mandatory skillsets:

Communication, Critical thinking problem solving, analytical, negotiation time management, data analysis & etc.

At least 2 years of knowledge on general insurance business process.

At least 2 years of working experience in general insurance policy admin system.

Job Description

• Takes care of scheduling, manages communications, secures resources and finds venues for meetings.
• Record minutes during meetings and take additional notes and send them to team members to ensure follow-up.
• Managing all the paperwork that the project requires.
• Creating and editing workflows.
• Sharing documents with stakeholders and internal teams
• Recording project progress performance metrics, budgets and expenditures.
• Documenting meeting minutes.
• Maintaining and updating a project calendar.
• Processing purchase orders and invoices.
• Track tasks and ensure their completion and inform team members if they are behind schedule or missing tasks.
• Ensure quality of documentations, test plan and presentation from Team.
• Raise the necessary Service Request or Change Request.
• Manage project repositories and knowledge.
• Facilitate regular updates to management e.g. Project Steering Committee meetings by creating a project dashboard which outlines project status, timeline, milestones, budget versus spent, risk/issue and quality metrics for management update and decision-making.

Requirements

• At least 2 years of experience in PMO or project-related accountabilities from IT background/ domains.
• A foundation understanding of network, cloud and system.
• Experience in managing relationships and stakeholders involved in the establishment and ongoing management of complex, large scale projects.
• Possess excellent interpersonal skills and collaboration skills to work across teams internally and externally.
• Be innovative and resourceful with strong interpersonal, organisational and senior management.
• Experience or certification in ITIL Service Management is an advantage.
• Experience in managing a project office with a portfolio of projects.

Morgan McKinley Pte Ltd

Syairah Banu

EA Licence No: 11C5502

EA Registration No. R21100522

Requirements

• Experience of working on cross border payments processing system or Payment Engine. Hands-on experience in GPP payment engine
• End-to-End payments system knowledge with detailed insights on payment file format ISO20022 and SWIFT. Experience with payments field/value mapping and validations.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value, Payments. Also, experience on handling R-Msgs.
• Proficient in Functional & System Integration testing of banking and financial applications, User Acceptance Testing (UAT)
• Strong understanding of SDLC and Software Testing LifeCycle
• Break FSD & EPICs into developable stories for developers by creating linkage & traceability of requirements.
• Should have high experience in creating Cucumber test cases (gherkin) & working with developers in Behavior Driven Development (BDD).
• Functional automation of Test cases using SOAP UI / Selenium and other automation tools
• Should be experienced on Agile tools (Atlassian), BA tools (MS Word, Excel, MS Visio), QA tools and standard documents
• Ownership & requirements management: Create, Maintain & periodically update specifications documents.
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytical and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Capable to effectively interact with development & delivery teams, should have worked in cross-functional departments.
• Strives to deliver the solution in the most effective and timely manner
• The position requires a minimum of 7 years of relevant business analyst experience with banking IT systems

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Title: Business Analyst

For quick response, please share your resume to [email protected] or WA at +65 92333815.

JD:

The successful candidate shall take on the role of a Data Governance Specialist and support RMG Data Steward on managing Data Quality, Data Discoverability, Data Ownership and Data Access, covering the following:
(i) facilitate alignment across cross-functional teams towards tangible data quality improvements
(ii) ensure issues raised in Data Issues Log in SG and overseas locations are properly followed up, status reported and resolved within expected timelines
(iii) define critical data attributes and data quality requirements

Job duties and responsibilities:
1. Host regular RMG Data Quality forums (including preparation of meeting materials) and represent RMG at Group level Data Issue meetings
2. Organize cross-department discussions to drive and resolve data issues
3. Work with RMG stakeholders to review and improve data quality monitoring reports and processes
4. Participate in data ownership discussion and follow-ups
5. Assist in review and setup of data access for users

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

• Experience in core banking system projects, including accounting systems and trade-related business knowledge.
• Willingness to travel within the APAC region.
• Strong problem-solving, communication, organizational, and analytical skills.

Specific Tasks

• UAT:Planning and executing UAT, including creating schedules, resolving issues, and validating test results.
  
• Migration:Hands-on migration planning and execution, with expertise in managing complex data.
  
• EUC/RPA/Tools:Proficiency in RPA tools (e.g., UiPath), MS Access, and Excel macros.
  
• User Support:Experience in training, business rehearsal, customer relations, and regulatory updates.
  

Qualifications

• Diploma/Bachelor’s in Computer Science, IT, or a related field.
• Ability to work independently and collaborate in a team.

Key Responsibilities:

• Collaborate with business users to validate requirements using use cases during the prototyping phase.
• Conduct activities such as interviews, workshops, document reviews, and shadowing to refine requirements.
• Plan and prepare for system implementation tasks, including Target Operating Model (TOM) development and Business Requirements Document (BRD) creation.
• Monitor user task progress, address issues and risks, and provide resolution support.
• Provide local insights and feedback to project planning efforts in coordination with the Area Project Manager (PM).
• Report regional progress, challenges, and successes to Business Analyst (BA) leads.

Qualifications:

• Bachelor’s degree in any relevant field.
• Experience on either:
• 1.Hands-on experience with package system implementation, particularly Flexcube or Duco.
• 2.Data Governance. Data Mapping.Experience with AI Utilitization. Hands on experience in MS Access, Excel, Marcos and UIPath (RPA)
• Expertise in customer master data, customer report distribution, reconciliation, and related processes.
• Core Banking experience is a MUST
• A minimum of 5 years experience in creating Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Proven track record of successful project implementation, ideally in large-scale projects.
• Willingness to travel within the APAC region to collaborate with Middle- and Back-Office teams.
• Attention to detail with the ability to produce precise and comprehensive docume

Our Client:

• Investment Management Industry.
• Mon to Fri, 9.30am to 6.30pm
• Tai Seng
• Basic: $4500 to $6500 + Performance Bonus

Our client, is a family office for a local ship bunker in Singapore. They are the investment arm that specialises in working with High-Net-Worth individuals and institutions for Private Equity Real Estate ​​​​​​& Alternative Investments.

Responsibilities:

• Collect information, perform research, and analyse real estate.
• Focus on Real Estate especially in Singapore, UK, Australia and New Zealand
• Able to model waterfall models, development budgets, cashflow and investor return summary
• Assist the CFO to source for credible strategic and sovereign wealth fund investors
• Assist the CFO to manage investment bankers and financing proposal
• Assist the CFO to answer questions from investors
• Assist the CFO to prepare documents for investors Due Diligence
• Deep understanding of financial models

Requirements:

• Bachelor’s Degree in Finance, Economics, Real Estate, or a related field.
• 2-3 years of working experience in investment analysis, real estate, or related fields.
• Familiar with real estate markets in Singapore, UK, Australia, or New Zealand is preferred.
• Strong proficiency in financial modelling, including waterfall models and cash flow analysis.
• Advanced Excel skills: familiarity with real estate analysis tools is a plus (e.g., Argus, CoStar).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities to meet tight deadlines.
• Able to do presentations for the project analysis

Other information:

• Location: Tai Seng
• Mon to Fri: 9.30am to 6.30pm
• Salary + Performance Bonus

For interested applicants, please click "QUICK APPLY" or send your resume to: [email protected]

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Yueh Hua, Karen | EA Reg No: R1658726

JTE Recruit Pte Ltd | EA Lic No: 14C7215

Data Analyst

The successful incumbent will be responsible for establishing robust data processes (collecting, analysing, and interpreting) and maintaining data integrity in support of the company’s efforts towards leveraging high-quality data for decision-making.

· Ensures accuracy, completeness and data integrity by performing data validation, cleansing and normalization procedures.

· Manages and updates databases, data warehouses and data repositories to ensure data accuracy, consistency and accessibility.

· Performs data migration and standardization.

· Implements data validation and verification procedures by performing regular data audits and quality assessments.

· Recommends process improvements and best practices in data management.

· Collaborates with outsourcing team on data processing.

· Collaborates with stakeholders to define data requirements and KPIs for analysis.

· Develops and maintains Power BI dashboards to transform raw data into actionable insights.

Requirements:

· Bachelor of Science in Business Analytics or equivalent.

· At least 2 to 3 years of experience in master data management or similar.

· Proficient in Excel, SQL and data analysis automation.

· MSSQL & PL/SQL development experience is advantageous.

· Demonstrates strong data analytical and problem-solving skills.

· Proficient in data visualization tool especially in Power BI for creating reports and KPIs.

· Knowledge of business processes especially in purchasing activities or supply chain.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

System Analyst

The successful incumbent will support the company’s existing application and databases, new developments in applications, systems and process improvements, requirements analysis and documentation.

· Develops application solutions and ensures all systems, processes and data flows are documented.

· Converts business requirements into technical specification and solution.

· Prepares test cases prior to UAT and system rollout.

· Ensures testing and UAT are performed in accordance with user requirements.

· Performs maintenance and control of existing applications.

· Manages and maintains BI tools.

· Monitors and rectifies any application changes.

Requirements:

· Bachelor of Science in Information Management/Systems/Computer Application.

· At least 3 to 5 years of relevant work experiences.

· At least 3 years in application management and database management experiences.

· Experience in project management and data warehousing.

· Candidates with Business Intelligence Tool experience especially Power BI is an added advantage.

· Preferably with Transact-SQL and PL/SQL development experience.

· Strong data analytical and problem-solving skills.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Business Analyst
Key Responsibilities

• Understand Business Needs:
  Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
• Requirement Analysis:
  Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Technology Evaluation:
  Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
• Development Methodology:
  Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
• Testing & Deployment:
  Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
• Continuous Improvement:
  Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Experience and Skills Needed

• Educational Background:
  Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
• Work Experience:Minimum 3 years of experience for the Consultant role.
  Minimum 5 years of experience for the Senior Consultant role.
  Experience in at least one full software/product development cycle, preferably using Agile Methodology.
  
• Core Competencies:Proven expertise in IT business analysis, application solutioning and design, and testing.
  Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
  Analytical, conceptualization, and problem-solving skills.
  
• Communication Skills:
  Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.

he Software Analyst is responsible for analyzing, designing, and optimizing software systems to meet business and technical requirements. They bridge the gap between stakeholders, developers, and project managers to ensure software solutions align with the organization’s goals and needs. This role involves reviewing and evaluating current systems, gathering requirements, performing detailed analysis, and ensuring the delivery of quality software.

Key Responsibilities:

1. Requirements Gathering:

o Collaborate with business stakeholders, end users, and technical teams to gather detailed software requirements.

o Document business processes and ensure the requirements align with the organization’s objectives and technical feasibility.

2. System Analysis:

o Analyze existing software applications and systems to identify areas for improvement or optimization.

o Evaluate system performance, security, and scalability to recommend enhancements.

o Perform gap analysis to determine how new solutions can address business challenges.

3. Software Design & Specification:

o Develop functional specifications, user stories, and use cases that provide a clear understanding of software requirements.

o Design system workflows and data models.

o Create detailed technical documentation for software systems and solutions.

4. Collaboration & Communication:

o Act as a liaison between technical teams (developers, QA engineers) and business stakeholders to ensure smooth communication throughout the software development lifecycle.

o Present findings, progress updates, and system designs to both technical and non-technical stakeholders.

5. Testing & Validation:

o Assist in the creation of test plans and test cases, ensuring that the software meets business needs and requirements.

o Help troubleshoot and resolve issues identified during testing.

o Perform software validation to ensure that software is functioning as intended.

6. Implementation & Deployment Support:

o Support the deployment and implementation of new software solutions, providing guidance to ensure a smooth rollout.

o Assist in user training and documentation of the software application.

7. Quality Assurance:

o Monitor and maintain the quality of software systems post-implementation.

o Review and ensure adherence to best practices and industry standards.

o Conduct system reviews and audits to ensure software solutions are delivering the desired results.

8. Continuous Improvement:

o Stay updated with emerging software technologies, trends, and tools to ensure the software remains current and efficient.

o Propose and implement improvements to existing systems based on analysis and user feedback.

9. Technical Support:

o Provide ongoing technical support and assistance to users, addressing issues or concerns related to software functionality.

o Troubleshoot software issues and provide fixes or enhancements as needed.

Qualifications:

· Education:

o Bachelor's degree in Computer Science, Information Technology, or related field. A Master’s degree is a plus.

· Experience:

o One onsite (SGP) Techno-Functional resource with at least 6 years’ experience in .Net, React, SQL server, Web API.

o Strong in both Functional and Technical Skills in .Net, React, SQL server, Web API

o Able to gather requirements from business and write Functional specifications

o Experience with system analysis, requirements gathering, and software development methodologies (e.g., Agile, Scrum, Waterfall).

he Software Analyst is responsible for analyzing, designing, and optimizing software systems to meet business and technical requirements. They bridge the gap between stakeholders, developers, and project managers to ensure software solutions align with the organization’s goals and needs. This role involves reviewing and evaluating current systems, gathering requirements, performing detailed analysis, and ensuring the delivery of quality software.

Key Responsibilities:

1. Requirements Gathering:

o Collaborate with business stakeholders, end users, and technical teams to gather detailed software requirements.

o Document business processes and ensure the requirements align with the organization’s objectives and technical feasibility.

2. System Analysis:

o Analyze existing software applications and systems to identify areas for improvement or optimization.

o Evaluate system performance, security, and scalability to recommend enhancements.

o Perform gap analysis to determine how new solutions can address business challenges.

3. Software Design & Specification:

o Develop functional specifications, user stories, and use cases that provide a clear understanding of software requirements.

o Design system workflows and data models.

o Create detailed technical documentation for software systems and solutions.

4. Collaboration & Communication:

o Act as a liaison between technical teams (developers, QA engineers) and business stakeholders to ensure smooth communication throughout the software development lifecycle.

o Present findings, progress updates, and system designs to both technical and non-technical stakeholders.

5. Testing & Validation:

o Assist in the creation of test plans and test cases, ensuring that the software meets business needs and requirements.

o Help troubleshoot and resolve issues identified during testing.

o Perform software validation to ensure that software is functioning as intended.

6. Implementation & Deployment Support:

o Support the deployment and implementation of new software solutions, providing guidance to ensure a smooth rollout.

o Assist in user training and documentation of the software application.

7. Quality Assurance:

o Monitor and maintain the quality of software systems post-implementation.

o Review and ensure adherence to best practices and industry standards.

o Conduct system reviews and audits to ensure software solutions are delivering the desired results.

8. Continuous Improvement:

o Stay updated with emerging software technologies, trends, and tools to ensure the software remains current and efficient.

o Propose and implement improvements to existing systems based on analysis and user feedback.

9. Technical Support:

o Provide ongoing technical support and assistance to users, addressing issues or concerns related to software functionality.

o Troubleshoot software issues and provide fixes or enhancements as needed.

Qualifications:

· Education:

o Bachelor's degree in Computer Science, Information Technology, or related field. A Master’s degree is a plus.

· Experience:

o One onsite (SGP) Techno-Functional resource with at least 4 - 5 years’ experience in .Net, React, SQL server, Web API.

o Strong in both Functional and Technical Skills in .Net, React, SQL server, Web API

o Able to gather requirements from business and write Functional specifications

o Experience with system analysis, requirements gathering, and software development methodologies (e.g., Agile, Scrum, Waterfall).