Key Responsibilities:

• Analyse large datasets to identify trends, patterns and provide insights to support business decisions and strategies
• Develop and maintain interactive dashboards and reports using data visualization tools (e.g. Power BI)
• Conduct process mining to identify inefficiencies, bottlenecks and opportunities for process improvements
• Monitor data quality and ensure accuracy, completeness and consistency in management reporting
• Manage and respond to data requests from internal stakeholders, ensuring timely and accurate delivery of required insights
• Leverage data intelligence tools and methodologies to support continuous improvement in insurance operations

Who are we looking for:

• Degree Holder in Data Science, Business Analytics, Computer Science, Statistics or a related discipline
• Experience in data visualization tools (e.g. Power BI, Tableau, Qlik)
• Strong proficiency in Excel and experienced with basic SQL
• Attentive to details and committed to ensuring data accuracy
• Good verbal and written communication skills, ability to present data clearly
• Pro-active and self-motivated, able to take the initiative independently and work under minimal guidance/supervision
• Positive attitude and willingness to learn and collaborate

Join our expanding Docs team and support the documentation needs of upcoming software. You will be responsible for developing and maintaining detailed technical documentation for our software, including HTML content. In this role, you will collaborate closely with internal stakeholders to ensure content accuracy and become proficient in tools and processes for publishing and managing content.

About us

SecureAge Technology is a leading cybersecurity company specializing in data protection and encryption solutions. We develop and provide advanced security software and systems designed to safeguard sensitive information and prevent unauthorized access or data breaches. Our primary focus is on securing data at the file level, offering robust encryption, authentication, and access control features.

At SecureAge, we emphasize a holistic and proactive approach to cybersecurity, integrating innovative technologies such as artificial intelligence (AI) and machine learning (ML) into our solutions. Our goal is to provide comprehensive protection against evolving cyber threats, ensuring the confidentiality, integrity, and availability of sensitive data.

What you'll be doing

• Develop and maintain detailed technical documentation for our software.
• Collaborate with development and product teams to gather information and understand complex technical concepts.
• Publish documentation in tandem with feature releases while working closely with various departments.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

You'll bring the following required skills and experiences.

• At least two years of previous experience with technical writing/content management in cybersecurity
• Knowledge of cybersecurity fundamentals: Basic Understanding of security concepts, cybersecurity terminology, threats, and best practices.
• Flexible, adaptable, and passionate about working in a fast-paced environment where processes and products evolve to make things better for our customers
• Strong attention to detail, excellent grammar and spelling skills.
• Self-motivated and responsible for managing daily workload, as well as long-term goals and projects
• Excellent written and verbal communication with an ability to present to and collaborate with all levels of an organization
• Experience with MadCap Flare, Microsoft Office, and knowledge base systems
• Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes
• Interest in learning and appetite for technical environments

Qualifications:

• Minimum Diploma or Bachelor's Degree in Computer Science / Computer Engineering / Electrical & Electronics Engineering or related is preferred.
• Portfolio of writing samples for review.

Offer

• Competitive employee benefits
• Attractive remuneration package
• Young, energetic and vibrant work environment
• Office located above MRT

Your new company

My client is a leader in innovative and sustainable packaging solutions, committed to quality, customisation, and global reach. They are looking for a sales specialist to join their team to be responsible for developing business across various verticals.

Your new role

Reporting to the Operations Director, you will actively develop new prospects and maintain existing business accounts, prepare and deliver presentations on company products and services, conduct market research to identify selling opportunities, and prepare proposals and quotations. You will close profitable business deals, record and analyse monthly sales trends, coordinate with internal departments for order fulfilment, respond to customer enquiries, offer effective solutions, and liaise with customers on sales enquiries, price negotiations, and quality issues.

What you'll need to succeed

• At least 1-2 years experience in the related industry.
• Effective negotiation and communications skills
• Self-driven, goal-oriented and motivated

Additional information

Located in Boon Lay

Transport on a reimbursement basis if you do not own a vehicle

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Unfortunately, due to the current restrictions only local candidates can be considered.

EA Licence number: 07C3924

EA Registration No: R22105356

Company's Registration number: 200609504D

The Role

The Veeva OpenData Stewardship Training and Recruiting Specialist are responsible to manage a team of our contracted trainers and recruiters' team members. As the main contact point, the Training and Recruiting Specialist aims to communicate the best practice to the team by evaluating our current needs and practices, creating and delivering a training program that is complete with materials, tutorials, instructions, and learning resources. Also, he/she will be a key driver in recruitment for the Data Steward teams and coordinates the innovations and process improvements of the Veeva OpenData Research Center department.

The ideal candidate for this role is passionate about training and attracting talents, has a strong process-oriented mindset, and an excellent work ethic. Whether you choose to work from home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.

What You’ll Do

• Coordinate a small team of contracted trainers and recruiters.
• Responsible for all aspects of the training for the OpenData Research Center department
• Identify training needs by evaluating data steward performance
• Build a Data Steward training program and prepare teaching plans
• Develop or oversee the production of instructional/training materials.
• Deliver training courses
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Responsible for all aspects of the recruitment for the OpenData Data Stewardship team
• Work with the Research center Manager to identify and define staffing needs.
• Design an end-to-end recruitment process, from identifying potential candidates to screening qualified talents
• Administer hiring platforms and contracts.
• Coordinate the innovations and process improvements of the Veeva OpenData Research Center department

Requirements

• 1+ years of experience in human resources, recruitment, or training
• Fluent in English
• Strong interpersonal and communication skills
• Process and result-oriented mindset
• Highly conscientious (organized, analytical, “can do” attitude)
• High attention to detail and focus on quality
• Proficiency in Windows, Google Apps, MS Office, and other office software

Nice to Have

• Experience with technologies and best practices for instructional manuals and teaching platforms
• Local Health Care market understanding
• Previous experience or interest in data, databases

What you'll do:

As an Information Security Specialist (Contract), your role will be crucial in preserving the integrity of our client's cybersecurity framework. You will be responsible for soliciting, reviewing, and delivering responses on information security processes and controls for various engagements. Your excellent problem-solving skills will be utilised as you consult with internal stakeholders on alerts and advisories published by regional regulators. Your commitment to detail will shine as you cooperate with internal stakeholders in identifying, onboarding and submitting NFRR change requests related to information security.

• Solicit, review and deliver responses on information security processes and controls for regulatory exams, external audits and meetings
• Cooperate with internal stakeholders on alerts and advisories published by regional regulators
• Identify, onboard and submit non-financial regulatory reports (NFRR) change requests related to information security
• Provide regional governance and support for escalation of potentially regulatory-reportable cyber incidents
• Drive Regulatory Exam Management team’s initiatives including globally driven ones based on annual strategy
• Ensure team’s processes and playbooks are up-to-date, effective and efficient

What you bring:

• Strong operational mindset and detail-oriented approach
• Excellent analytical problem-solving skills with good conceptual thinking
• Comfortable presenting to executives and senior management
• Understanding of information security principles, processes, and controls
• Knowledge of APAC laws, rules, and regulations impacting information security
• Excellent command of the English Language, with strong verbal and written communication skills

What sets this company apart:

Our client is a leading player in the financial sector that values innovation, integrity, and inclusivity. They offer a supportive work environment where collaboration is encouraged and excellence is rewarded. They believe in providing their employees with opportunities for professional growth and development.

What's next:

If you're ready to take the next step in your career and make a significant impact in the field of Information Security, apply today!

Apply today by clicking on the link. Please note that only shortlisted candidates will be contacted.

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Reg. No.: R1769100

EAP.: Ei Phyu Phyu Chaw

Who We Are

At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.

Job Responsibilities

• Liaise with workshop staff and assistance on spares parts requirement and inquiries
• Liaise with counterparts from other centres / central warehouse to trigger inter-company transfer to ensure parts are transferred without delay
• Contact and enquiry with external vehicle parts providers for parts
• Handle sales enquiries of vehicle parts via call or email
• Inspect and receive vehicle parts in good conditions and correct quantity from suppliers with proper documentation
• Monitor & update tracking board and inform sales personnel when air freight parts arrive
• Issue of parts to the workshop technicians with proper documentation
• Ensure and maintain proper documents on the accountability of all spares in the store
• Order and replenishment of spare parts to ensure the smooth operation of the workshop
• Ensure proper identification, storage, handling, preservation and packaging of all spares in the store. Monitor & return ageing parts.
• Ensure good housekeeping and safety of store
• Identify and resolve any store and spares problems
• Verify the effective implementation of preventive and corrective actions on non-conformity
• Market any product promotions create by aftersales department
• Maintain a clean, orderly and safe working environment particularly own tools of work like desk area, stationary, telephone, printer and computer system
• Monitor & update POV board and inform all SE when air freight parts arrive

Job Requirements

• At least NITEC Certificate in Automotive or Logistics related discipline
• Preferably someone who has 2 years of relevant work experience, managing vehicle parts preferably in automotive industry or logistic warehouse environment
• Proficient in MS Office tools. Comfortable with learning new systems
• Good interpersonal skill, organizational skills and inventory management skills
• Someone who has customer-oriented mindset, takes initiative and comfortable with working in a warehouse environment
• Able to work independently and also a team player

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

ORGANISATION PROFILE
The Singapore Population Health Studies (SPHS) is a population-based health research initiative at the Saw Swee Hock School of Public Health, National University of Singapore. SPHS aims to investigate the interactions between lifestyle, physiological, genetic and other omics biomarkers and their impact on health and longevity. In addition, SPHS will serve as a platform to monitor risk factors in the population and gain insight into determinants of health-related behaviours. For this purpose, SPHS includes over 50,000 adult Singaporeans and long-term residents from three major ethnic groups (Chinese, Malay, and Indian), for a better understanding of disease aetiology in urban Asian settings, and the development of improved preventive and therapeutic measures for Singapore and other Asian populations.

JOB PURPOSE
This role primarily involves the data collection and data review activities of the research projects under the SPHS unit that will contribute towards the building of a population health research biobank for Singapore.

Duties & Responsibilities
1. Take consent from research participants before performing any research procedures
2. Perform carotid ultrasound, keeping to a mean turnaround time of 15min per ultrasound scan
3. Perform regular quality control and calibration procedures and maintenance of equipment
4. Review data output to ensure the integrity of data and images stored in the research database
5. Manage the inventory of consumables and oversee the preventive maintenance of equipment performed by vendor
6. Conduct/undergo in periodic re-assessment of techniques to maintain consistency of image and data acquisition for standardisation
7. Train/supervise trainees
8. Analyse images and record the intima-media thickness and observations of carotid constriction/obstruction
9. Ensure the safety and protect the privacy of research participants by adhering to best practices.
10. Any other responsibilities as required by future research projects

Qualifications

• Degree or Diploma in life or health sciences with an understanding of basic human anatomy or biology
• Experience in performing ultrasound would be an advantage.
• Work hours are: 7.45am to 6.15pm on Mon, Tue, Thu and Fri; and 7.45am to 3.15pm on alternate Sat.
• Able to communicate with research participants to put them at ease with the procedure and to comply with the positioning required.

WHAT ARE WE LOOKING FOR
We are looking for a teamplayer capable of working in a fast-paced environment, and who is service-oriented and good at time management. This job is for you if you prefer an academic research setting over a clinical one, enjoy working in a team that manages different assessment modalities and has a keen interest in helping to build a national biobank for research.

Job Responsibilities:

• Responsible for overall application development, customization and configuration of Hexagon's Smart 3D and SmartSketch
• Setting up and administering multi-discipline detailed design projects using SP3D and other 3D tools
• Defining and applying security groups’ permissions:

1. 3D Symbol Development
2. Loading and customizing hangers and supports
3. Customizing new name rules
4. Custom command development
5. SQL and Oracle Server expertise
6. Creating procedures and functions in SQL
7. SQL report customization for catalogue and model integration between S3D and SPPID, and other 2D to structural macros development for different types of connections

• Isogen customization and configuration:

1. New view style development
2. Preparing and loading SP items
3. Preparing and loading instruments
4. Setting up SPR/DGN export reports
5. Setting up 3D reference models
6. Setting up IFC codeless rules and customization

• User training for SP3D:

1. Database Maintenance
2. Database Integrity
3. Create new custom Interferences
4. Scheduling daily backups and reports
5. Awareness of MDR

Job Requirements:

• Diploma or Graduate Degree in Engineering
• At least 10+ years of SP3D development experience
• Experience with Smart Plant 3D, SmartSketch, Smart Plant Review, and other associated S3D applications, customization, and development, MicroStation, and AutoCAD
• Possess leadership and decision-making skills
• Good written and oral communication skills
• Strong facilitation, analytical, and design skills
• Good problem-solving skills
• Ability to prioritize and organize support activities and deliver multiple tasks
• Experience in BIM packages, Oracle DB, and Visual Basic DB is an added advantage

What you will do:
As Specialist, HR Operations, APAC, you will provide specialized administrative support to employees and line managers. Responds to complex inquiries from employees across the enterprise. Administers and executes certain HR programs. Collects and analyzes data to support HR activities.

How you will do it:

• Provide general support on work pass (new application, renewal, cancellation, etc)
• Manage the end-to-end payroll process, ensuring timely and accurate payment for all employees
• Prepare monthly payroll journals, reports, accruals & cost charging to Finance
• Manage on tax clearance submission, monthly CPF submission & annual income tax submission
• Maintain payroll records and ensure compliance with local labor laws and regulations
• Address payroll-related queries and resolve discrepancies in a timely manner
• Participate and support HR/Payroll Projects
• Handle staff enquiries on payroll matters

What we look for

• Diploma in Business/HR or equivalent with more than 2 years of work experience
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Good communication and interpersonal skills
• Ability to handle confidential payroll information with discretion
• Basic knowledge of Singapore payroll regulations, CPF, and tax filings
• Good working attitude and willingness to learn new skill

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• 1 year contract, renewable
• Central area
• Monday - Friday, office hours
• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Requirements:

• Singaporean
• At least Diploma or above
• At least 2 years of relevant customer service and emailing experience

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

We are looking for a Talent Acquisition Specialist to join our team to support the team in the talent acquisition function!

To perform this role well, the candidate must possess strong communication skills (verbal & written), self-motivated, and is a good team player.

• Source prospective candidates through various channels, including online job portals, social media, and professional networks.
• Conduct interviews, as well as assess candidates' qualifications and suitability for the position.
• Coordinate with the hiring manager to schedule interviews and provide feedback on candidates.
• Candidate must possess good judgment and persuasion skills.
• To have follow-up communication with prospective hires until on-boarding

Requirements:

• Undergraduates are welcomed
• Open to cold calling, graduate outreach
• No experience is required, entry-level candidates are welcome
• High level of self-motivation, initiative and intellectual curiosity
• Able to work independently
• Excellent communication and interpersonal skills
• Strong organizational and time management skills

Both part-time and full-time positions are available!

Interested applicants to send resume and role you are applying for to [email protected].

Key Responsibilities:

1. Formulate and implement e-commerce growth strategies for the snack business.
2. Manage e-commerce platforms to optimize sales and customer experience.
3. Plan and execute marketing campaigns, including SEO, SEM, and promotions.
4. Oversee product assortment, pricing, and inventory management.
5. Analyze data to improve performance and identify new opportunities.
6. Lead and develop the e-commerce team to achieve business objectives.
7. Collaborate with internal teams and external partners for seamless operations.

Qualifications:

1. Bachelor’s degree in Business, Marketing, or a related field.
2. Minimum 5 years of experience in e-commerce, preferably in snacks or FMCG.
3. Proficient in digital marketing, analytics, and e-commerce platforms.
4. Strong leadership, communication, and problem-solving skills.
5. Passion for snacks and understanding of consumer trends.

What you'll do:

As an IT Support Specialist (Contract), your primary role will involve offering comprehensive IT support to both local and remote users. You'll be tasked with resolving hardware and software complications efficiently, ensuring minimal disruption to operations. Your responsibilities will also include performing routine preventive maintenance activities, installing and upgrading various IT equipment and software, as well as cooperating with different stakeholders during system implementation and maintenance. Additionally, you'll play a crucial role in maintaining IT assets and participating in technology refresh projects. Ensuring the implementation of IT security systems that align with corporate policies will also fall under your purview.

• Offer IT support to local and remote users to resolve hardware and software complications
• Perform and manage routine preventive maintenance and operational tasks promptly and effectively
• Install, configure, maintain and upgrade end-user computing devices, servers, network apparatus, virtual environments, operating systems and application software
• Cooperate with various stakeholders during the implementation and maintenance of a system
• Maintain IT assets, participate in technology refresh projects
• Ensure the Implementation of IT security systems aligned with corporate IT policies and guidelines

What you bring:

The ideal candidate for this IT Support Specialist (Contract)position brings along a minimum of two years' experience in IT desktop support and end-user support. A diploma or degree in information technology or a related field is required. You should have technical experience in IT system support and maintenance. Experience with supporting Windows and MacOS operating systems is essential, as is proficiency in setting up and supporting various mobile devices. While ITIL v3 Foundation Certification would be advantageous, it's not a strict requirement. Proficiency in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, and Dell/Cisco switches/routers is also expected.

• Minimum of two years of experience in IT desktop support and end-user support
• Diploma or degree in information technology, computer science or an IT-related field
• Technical experience in IT system support and maintenance
• Experience with supporting Windows and MacOS operating system
• Proficiency in setting up and supporting mobile devices such as Apple, iPhone/iPad, Blackberry, Android and Windows phones
• ITIL v3 Foundation Certification is advantageous but not mandatory
• Proficient in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, Dell/Cisco switches/routers

What sets this company apart:

This company is committed to fostering an inclusive work environment that promotes growth for all employees. The company values diversity and believes that it contributes to a vibrant and dynamic workplace. This commitment to inclusivity and growth makes it an excellent place to work and grow your career.

What's next:

If you're driven, determined and ready for the next step in your career, don't miss this opportunity!

Apply today by clicking on the link! We look forward to hearing from you.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our bar programmes are as critical to the guest experience as our culinary programmes—this role demands a passion for influencing indelible dining experiences as the maestro behind the bar.

Your responsibilities include:

• As gin is at the forefront of our beverage program, we are looking for a gin specialist who thrives on crafting gin cocktails with classic bartending techniques and sharing the art of gin with Claudine’s guests.
• Maintain up-to-date knowledge of current gin trends and brands in the industry
• Collaborate with the bar team to create and update the cocktail menu, incorporating seasonal ingredients and innovative gin-based recipes
• Work alongside other bartenders to run bar service operations effectively
• Engaging with guests to build a long-term relationship and increase bar spending
• Actively participate in floor operations and ensure seamless service while supporting fellow team members during busy periods.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange an interview.

​Key Responsibilities:

• Oversee client onboarding, static data maintenance, and tax compliance, including documentation review and account setup.
• Ensure timely issue escalation and collaborate with internal teams for efficient service delivery.
• Standardize onboarding processes and support initiatives to improve efficiency.
• Escalate issues to relevant management as needed.
• Adhere to compliance, regulatory requirements, and internal controls to mitigate risks.
• Ensure compliance with document policies and perform necessary testing.
• Participate in business continuity planning and testing.
• Escalate potential incidents promptly to senior management.

Job Requirements:

• At least 8 years of hands-on experience in account opening and maintenance, preferably in Private Banking.
• Strong knowledge of AML, KYC regulatory requirements, and practices in the APAC region.
• Proficient in FATCA, QI, and CRS reporting regimes.
• Strong team player with the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Proficiency in PC skills is preferred.

For interested applicants, kindly send your updated resume to Angelica DY at [email protected].

EA License no: 13C6338 | Registration No: R1110125

Only shortlisted applicants will be notified.

Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovatorslooking to modernise their payments offering. Certified byMastercard, Visa and Diners & Discover, we process billions of debit,prepaid and credit transactions annually, supporting consumer andcorporation FinTechs, digital banks and embedded finance providersacross the globe. Our unique offering is our client-centric approach,combining hands-on support with modern, reliable and scalabletechnology.

Our assured solution accelerates the development and delivery ofconsumer and corporate payments components embedded withindigital banks, as well as for expense management, B2B payments,crypto, lending, credit, Buy Now Pay Later, FX, remittance, and openbanking innovators.

About the role

We are seeking a Customer Care Specialist to be responsible forensuring Thredd’s customers benefit from the highest level ofcustomer support as well as providing expertise in their extensive useof our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products,customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful andtimely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incidentmanagement procedures and communication plans

· Appropriately escalating potential issues as per defined processes,providing the required information needed to investigate thoroughly

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial servicesindustry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customerservice is time critical and has a direct effect on the bottom line

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: IT & Operations Support Specialist

Responsibilities:

• Support daily operations of simulation system, including operational support at customers’ location.
• Perform technical analysis, corrective, and preventive maintenance of simulation system.
• Troubleshooting of technical issues on site at customers’ location.
• Implementing scenario creation or edits as required for operations using simulation tool set.
• Any other matters tasked by Management.

Requirements:

• Preferably Diploma/Degree in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.
• Experience in IT support and deployments.
• Experience handling network issues will be an advantage.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

At Concentrix, we strive to find and grow exceptional people like you.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy, Talent and Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

Specialist, Renewal Sales (India)

Reporting to the Sales Manager, the Specialist, Renewal Sales will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team. You will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion.

As part of our organization’s growth, this is a permanent role where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.

Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

Responsibilities

• Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.
• Understand and capture the Voice of the Customer for assigned client.
• Respond to customer inquiries by following standard scripts and procedures.
• Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.
• Create a sales funnel that can support quota overall attainment.
• Make and receive calls with the intent of selling products/services or renewing existing contracts.
• Achieve and exceed quota targets and activity metrics within assigned accounts/territory.
• Convert small starting opportunities to significant sized opportunities over time.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Undertake research to understand prospect organization structures and identify important players.
• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.
• Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Develop excellent technical knowledge needed for value proposition and solution selling.
• Collate and deliver exec-level presentations.
• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.
• Maintain the CRM to ensure all relevant data is captured promptly.

Competencies

• You will provide renewal selling services or solutions to a dedicated territory in India region. Candidates with excellent command of English and Hindi language, cultural nuisance for the said territory are encouraged to apply for this role as it requires business language liaison with each territory.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Strong consultative approach to engage clients and prospects.
• Result-driven with strong track record in delivering sales targets.
• Demonstrated aptitude to learn and optimize new technology and data.

Other Information

• 5 days work week (Mon - Fri / regular working hours).
• Permanent position, hybrid working arrangement model.
• Onboarding and on-the-job learning programme will be provided.
• Comprehensive healthcare and medical plans including flexible benefits programme.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.

We are a leading Outsourced Global Sales & Marketing Agency based in Singapore that specialises in Events and Roadshows.

We're expanding, looking to groom the next leaders of the industry and bring their careers to greater heights!

Here at Euphoria Organisation, we know that in any sales & marketing agency, the magic starts with our people.

If you are driven, ambitious and love to network, WE WANT YOU!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

What you will do:

We are looking for an L3 Technical Support Specialist to join our team and lead our efforts in the dynamic APAC region. While the focus of this role is the region, responsibilities are not limited to the region, this is a global role. Our team members operate with a high degree of autonomy and are expected to frequently coordinate their activities with their peers.

You will have worldwide responsibility for supporting the installation and service of our hardware solutions. These include but are not limited to RFID, Loss Prevention (AM, RF), Video Integrations, and certain OEM products. This team is the final point of escalation prior to engaging Engineering resources. Their primary interface is to Regional and Country Lead Technical Support resources to support the timely and proper installation and service of Sensormatic Hardware solutions.

How you will do it:

• Primary responsibilities are to directly deliver and coordinate L3 support activities in the APAC region. Secondary responsibilities are to provide L3 Technical Support globally.
• Work closely with Level 1 and Level 2 support teams, engineering, product development, and quality assurance teams to resolve issues.
• Assist in root cause analysis and propose long-term solutions for recurring problems.
• Create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practice job aids.
• Develop and share deep product expertise, including training internal support teams as needed.
• Evaluate system performance and operation, create and pursue improvements to enhance functionality and reliability.
• Troubleshoot and diagnose RFID tags, readers, antennas, middleware, and associated software.
• Troubleshoot and diagnose problems related to AM and RF based Loss Prevention systems and devices, including associated integrations and applications.
• Document and analyze test results and work with firmware and hardware engineers to identify root cause of issues.
• Document technical issues using digital tools, including but not limited to using Jira.
• Work within department to assist in testing and system setup as directed. This is a hands-on position; you will be required to install and configure systems to execute required evaluations.
• Serve as the final escalation point for resolving complex hardware and system integration issues. Provide detailed and effective communication with partners, and internal teams during the resolution process.
• Lead routine regional (APAC) and global technical discussions and manage escalations with professionalism and efficiency.
• This position is office (lab) based in our Singapore Regional HQ. (Travel may be required up to 10% of the time)

What we look for:

• Bachelor’s degree in technical field or 7 years’ equivalent technical experience
• Minimum 3 years’ experience with Sensormatic Hardware based RFID and Loss Prevention solutions with supporting RFID deployments a strong plus.
• General understanding of Engineering Standard Practices and scientific test methodologies
• Previous experience working with Engineering Groups to debug and report internal or external issues.
• Experience configuring, connecting and managing devices onto Ethernet and wireless based networks including an understanding of basic networking including IP addressing: Gateways, DNS, DHCP.
• Hands on Electro-mechanical installation skills.
• Must demonstrate excellent written and verbal communication skills in English. Must be able to organize and present ideas in a convincing and compelling manner to a small and large audience.
• Contributes to the creation of a team-based, collaborative environment, promoting candor and receptivity, clarity of purpose, and a commitment to achieve business goals.
• Must demonstrate superior ability to understand, analyze and assess a wide variety of complex business and/or technical issues.
• Good knowledge of bug reporting and source control tools such as Jira.
• Experience with Jira, MQTT, Postman, REST and SOAP protocols a strong plus.
• Moderate Windows and Linux Operating system knowledge.
• Wireshark knowledge for Network packet monitoring.
• General SDLC knowledge for both Agile and Waterfall.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Senior Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the role

We are seeking a Senior Customer Care Specialist to be responsible for ensuring Thredd’s customers benefit from the highest level of customer support as well as providing expertise in their extensive use of our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products, customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful and timely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incident management procedures and communication plans

· Appropriately escalating potential issues as per defined processes, providing the required information needed to investigate thoroughly

Leadership

· Creating learning opportunities to enable team member performance and development

· Building bridges between departments especially within Implementations, Account Management, Application Support and Product

· Identifying and delivering continuous improvement, engaging the team and managing challenges positively

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial services industry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customer service is time critical and has a direct effect on the bottom line

· The ability to manage, lead and mentor

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for experienced In-Situ Specialists for QuantiServ Singapore. QuantiServ offers specialised, fast and reliable support, maintenance and repair services for customers operating equipment by multiple brands, both in the marine and energy sectors. This position is a permanent opportunity, and its location is Singapore. You will be expected to have some experience of the following:

· Execution of in-situ machining assignments on board ships and in power plants and industrial plants world-wide.

· Composing of technical reports and taking of measurement records and to update progress regularly to stakeholders.

· Prepared to travel extensively and to be mindful of safety awareness while working on-site and in the workshop.

· To be responsible for the highest possible customer satisfaction and to deliver high quality, accurate work while adhering to tight schedules.

· To create and maintain a high-performance team and focusing on continuous improvement.

· Knowing in-situ machining of crankpins or in-situ line boring of main bearing pockets or metal stitching or engine alignment will be an added advantage.

· Any other tasks as and when assigned by the Line Manager or Management.

To be successful in this role, we expect you to have:

· The knowledge and experience to be able to go for new job inspection and to be able to plan time and materials/tools/machines for the job to be done.

· The willingness to travel overseas as and when required for jobs, often with very short notice.

· The ability to interpret technical drawings and other technical documents to determine appropriate repair solutions.

· Maintain a clean and organized work area daily and conduct machine / tool preventive maintenance as and when required.

· To ensure the team and yourself adopt safe working processes and safe working approach at all times.

· To continue to look for improvement to our methods and tools.

· To learn and train in new services not known to you, by training under more senior colleagues

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Partner ([email protected]) with any questions related to this position.