The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time

• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders

• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve

• Introduce alternative forecasts when asked, based on the situation

• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs

• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices

• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents

• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans

• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives

• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs

• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation

• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission

• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build

• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

• Perm
• Must have experience in security products POC, RFQ and integration and implemention for any of the tools - EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security.
• At least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.

Job Description

• Subject matter expert (SME) for the security systems owned by the Information Security Team.
• Plan, identify, assess, design, operationalise and maintain multiple security related software and/or hardware.
• Recommend and drive cyber security solution and initiatives to improve cyber security of the organisation.
• Prepare RFQ and evaluation criteria, proof of concept (POC) during product evaluation. and liaising with vendors to implement security solutions.
• Advise infrastructure teams on security design that is relevant and fit for purpose.
• Identify and assess cyber risks in the IT infrastructure environment.
• Manage individual project priorities, deadlines and deliverables.
• Any relevant ad-hoc duties.

• Degree in IT or related field, with at least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.
• Experience in security products POC and RFQ.
• Prior experience in implementing and maintaining any of tools for EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security. Able to review firewall requests.
• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.
• Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities. Any prior vulnerability management experience preferred.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc.
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bonus
• Medical & Insurance Coverage

Requirements

• Dip holder (technical area)
• Problem solving skills
• Experience in negotiating with suppliers, sourcing new suppliers
• Experience in commodity strategy and management for maching and sheet metal
• Experience in New Product Introduction
• Quote analysis

Responsibilities

• Develop preferred suppliers for cost, capacity, quality and response to RFQ
• Drive cost reduction for respective commodities through supply base consolidation and negotiation
• Create and drive contract with key suppliers
• Drive materials lead-time reduction to meet with Customers’ expectations
• Supplier ramp up plan and highlight any potential supply chain challenges in a timely manner
• Coordinate and communicate new project Engineering Change Order implementation effectively to avoid/minimize any E&O exposure
• Provide technical support/advice to buyers, suppliers as well as customers
• Follow up on new vendor set-up and supply price is set-up LN systems before order placement by buyers
• Cost, lead-time, MOQ & NRE analysis on suppliers’ quotation. Make supplier recommendation to quote team
• End-of-Life management
• New Supplier survey & audit
• Source and recommend suppliers for business need

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary: We are seeking a dynamic and results-oriented Talent Acquisition Specialist to join our HR team. The Talent Acquisition Specialist will play a crucial role in attracting, sourcing, and hiring top talent to meet our organization's staffing needs. This position requires a proactive individual with excellent communication skills, strong interpersonal abilities, and a deep understanding of recruitment best practices.

Responsibilities:

1. Develop and implement effective recruitment strategies to attract high-quality candidates for various positions within the organization.
2. Source candidates through multiple channels, including job boards, social media, professional networks, referrals, and direct sourcing.
3. Review resumes, conduct pre-screening interviews, and assess candidate qualifications to determine fit for open positions.
4. Coordinate and schedule interviews with hiring managers and candidates, ensuring a positive and efficient interview experience for all parties involved.
5. Collaborate with hiring managers to understand staffing needs, job requirements, and candidate preferences.
6. Build and maintain relationships with external recruitment agencies, universities, and other talent sources to expand the candidate pipeline.
7. Manage the applicant tracking system (ATS) to track candidate progress, maintain accurate records, and generate recruitment reports as needed.
8. Stay abreast of industry trends, best practices, and emerging recruitment technologies to continuously improve recruitment processes and outcomes.
9. Assist in the development and implementation of employer branding initiatives to enhance the organization's reputation as an employer of choice.
10. Participate in recruitment events, job fairs, and networking activities to promote the organization and attract top talent.

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience as a Talent Acquisition Specialist, Recruiter, or similar role, preferably in a fast-paced environment.
3. Strong knowledge of recruitment techniques, tools, and best practices.
4. Excellent communication skills, both verbal and written, with the ability to build rapport with candidates and hiring managers.
5. Fluent in English and Mandarin is preferred to liaise with Chinese counterparts.
6. Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

Job Description Global Procurement 

G30 – Global Sustainability Specialist 

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Sustainability Specialist

Reporting to  

Global Procurement Director: SUPPLIER INNOVATION & SUSTAINABILITY 

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The Global Procurement Specialist for Sustainability plays a crucial role in supporting the implementation of procurement strategies with a strong emphasis on sustainability. This role promotes best practices across all regions and drives Corporate Social Responsibility (CSR) initiatives. A key responsibility is the execution of sustainable category strategies. This role also focuses on building strong stakeholder relationships and managing supplier partnerships, with a specific focus on sustainability. Important too is the management and tracking of sustainability-specific plans and budgets. Ultimately, this role supports Procurement's operational excellence and the continuous improvement of Procurement capabilities and practices, aligning these with Asahi's overall strategy.

Accountabilities and deliverables   

• Support implementation of Procurement purpose, vision, strategies and governance.  

• Provide leadership to Global Procurement Sustainability team across the group. 

• Support the Global Procurement Sustainability Lead with the implementation of functional goals globally. 

• Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

• Support implementation of Global Procurement People strategy and culture, including DEI, employee engagement and well-being. 

• Self-manage adherence to defined governance, policies and processes. 

• Protect all company’s assets by putting in place internal control system and procedures. 

• Protect reputation of Asahi by following applicable legislation. 

• Drive CSR strategies and projects. 

• Contribute to the complete definition, implementation and successful execution of category strategies. 

• Represent Procurement in relevant committees and governance bodies. 

• Build and enhance strong stakeholder relationships across all agenda specific procurement activities. 

• Develop and maintain strong partnership with suppliers focusing on agenda-specific aspects such as performance and quality assurance. 

• Manage and track agenda specific plans and budgets including objectives, key value drivers and related KPIs. 

• Support Procurement operational excellence, including its processes and systems. 

• Support continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks. 

 Qualification criteria  

• University degree, preferably in Business related field (master’s degree preferred)   
• Proficiency in English 
• 7+ years of professional experience, whereof 4+ years in Sustainable Development  
• International experience from multinational company  
• 3+ years of proven managerial experience 
• Advanced level of MS Office Suite  

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

Technical Support Specialist

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a tech-savvy person interested in various aspects of the IT industry – DB administration, Networking, Development, Product Management, and FinTech in general to join our fast-growing Tech Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

* Acts as technical trusted advisor and becomes a knowledge-center about the company’s products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.

* Technical Issues management, a focal point for technical queries by Enterprise clients.

* Focus on resolving customer concerns solely through Salesforce.

* Providing technical guidance to clients based on established SLAs without a constant supervision.

* Be proactive - anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.

* Guiding clients to correct use of Nuvei's products and services.

* Investigating errors and logs and providing in-depth analysis for both clients and internal departments.

* Collecting and analyzing client requirements and translating them to Product requirements.

* Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.

* Working with relevant stakeholders and in parallel with many internal teams.

• Minimum 3 years of experience
• Hands on technical support experience or technical support in Payments/Fintech industry (ecommerce gaming, travel and retail).
• Knowledge using REST API and SDK
• Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Experience in Product / Technical Support, or former involvement in support of Enterprise/Premium accounts.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2)
• We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

• 2.5 additional days off each quarter, should the company achieve its quarterly targets
• Health insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Key Responsibilities:

Analytics (50%):

• Collaborate with cross-functional teams to define key performance indicators (KPIs) and data requirements.

• Analyze large datasets to extract meaningful insights, trends, and patterns that can inform business decisions.

• Create and maintain dashboards and reports to visualize and communicate analytical findings effectively.

Data Engineering (50%):

• Design, develop, and maintain scalable data pipelines for ingesting, processing, and transforming large volumes of data.

• Work with big data technologies and platforms to ensure efficient and reliable data processing.

• Implement data quality checks and ensure the integrity and accuracy of datasets.

• Collaborate with IT and engineering teams to optimize data infrastructure and support data-driven initiatives.

• Troubleshoot and resolve data-related issues, ensuring the smooth flow of information across the organization.

What we offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Responsibilities:

• Assist in the end-to-end payroll process for employees.
• Ensure accurate and timely processing of employee timesheets, allowances, and deductions.
• Calculate and process monthly payroll.
• Prepare payroll reports for management review.
• Handle payroll queries from employees and resolve any discrepancies.
• Maintain accurate payroll records and documentation.
• Coordinate with relevant departments to obtain necessary payroll information.
• Stay updated on payroll regulations and compliance requirements.
• Assist in other HR administrative tasks as required.

• Diploma or degree in Human Resources, Accounting, or related field.
• Minimum 2 years of experience in payroll processing, preferably in a manufacturing MNC.
• Strong knowledge of payroll regulations and processes.
• Proficient in using payroll software and MS Office applications.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Interested candidates who wish to apply for the advertised position, please click on the 'APPLY' button below to send in your resume [email protected].

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Analytics & Insights team has been a key contributor to driving Domino’s industry-leading sales growth by pairing strategic thought leadership with the latest analytic techniques in the fields of data science, machine learning, artificial intelligence, and primary research.

This Specialist role reports to the Director of Asia Analytics & Insights.  This individual will primarily be tasked with helping to drive sales in our largest Asia Pacific markets by consulting with our Master Franchisees’ analytics and insights teams.  This role will also collaborate with International marketing, business consulting, digital, technology, supply chain, and training teams to identify opportunities and set priorities for Domino’s markets worldwide. Success in this role requires a combination of analytics expertise, consulting, and training skillsets to support Master Franchisees at different stages of analytical complexity.   

GENERAL RESPONSIBILITIES

• Consult Domino’s Asia Pacific markets on key topics such as pricing and offers analytics, digital analytics, product development, media effectiveness, and design of experiment.
• Develop a strong understanding of the business, the challenges, and demonstrate the ability to identify additional growth opportunities that can be acted upon
• Establish strong understanding of the broader Analytics & Insights department initiatives and methodologies
• Develop relationships and provide guidance to our Master Franchisees and internal business partners
• Present best practices and recent findings to both internal and international leadership teams
• Take lead role in further development/innovation of analytic tools to support the international field organization
• Build a strong working knowledge of the many internal and external data sources to leverage
• Mine and synthesize across data sources to help address opportunities leveraging SQL and other analytic techniques

You contribute meaningfully to the business by providing support with in-house payroll accounting and general payroll administration for Singapore and Malaysia. You will be responsible for processing payroll information into our payroll software. You ensure all employees are paid in accordance with employment laws and regulations and the Company established processing guidelines.

Key responsibilities:

• Process new hire and termination paperwork.
• Data entry of payroll information into payroll software such as administration of Leave, Staff Card and Medical Insurance benefits.
• Maintain master data of employee files.
• Filing of Government Paid Leave schemes and NS Claims
• Assist in the preparation of monthly payroll reports and other ad-hoc reports as required.

Job Description

Key Responsibilities

1. Develops diverse short and long term company communication strategies to promote the sale of company products and further AMAT 's sales objectives
2. Builds PR campaigns, ads, tradeshows, magazine articles, new product launches and content for web sites.
3. Recommends the media best suited to sell specific products or Marketing Communications services
4. Interacts with vendors to produce promotional Marketing Communications materials

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Job Description

· Maintain the overall cleanliness and tidiness within the lounge

· Carry out washing, dry, and store crockery, glassware, and cutlery

· Ensure all stains and marks etc. on crockery, glassware and cutlery are removed

· Ensure clean crockery, glassware and cutlery are replaced in their designated places in the lounge

· Clearing of used plates, dishes, glasses and all other cutlery from tables and ensure cleanliness of tables

· Ensure cleanliness of public area and carry out deep cleaning by using suitable equipment or machine when necessary

· Ensure cleanliness of toilets and shower rooms and replenish amenities such as toilet paper, shaving cream and make up remove when required

· Daily on-ground assessment to plan, schedule and execute all work requirements

· Supervising and executing day to day operations as directed

· Coaching and guiding direct reports on work-related issues

· Responsible for supervising any other work as required

· Driven to meet and attain corporate objectives and operations benchmark

Requirements

· Diploma or Degree Holders in any fields

· Preferably 1 year of hands-on experience in related field

· Able to use cleaning equipment and operate cleaning machine

· Good communication and interpersonal skill

· Able to work 6 days including weekends and public holiday

· Willing to work rotating shift as required by airport’s operations (Morning shift, afternoon shift and midnight shift).

Job Description

· Maintain the overall cleanliness and tidiness within the lounge

· Carry out washing, dry, and store crockery, glassware, and cutlery

· Ensure all stains and marks etc. on crockery, glassware and cutlery are removed

· Ensure clean crockery, glassware and cutlery are replaced in their designated places in the lounge

· Clearing of used plates, dishes, glasses and all other cutlery from tables and ensure cleanliness of tables

· Ensure cleanliness of public area and carry out deep cleaning by using suitable equipment or machine when necessary

· Ensure cleanliness of toilets and shower rooms and replenish amenities such as toilet paper, shaving cream and make up remove when required

· Daily on-ground assessment to plan, schedule and execute all work requirements

· Supervising and executing day to day operations as directed

· Coaching and guiding direct reports on work-related issues

· Responsible for supervising any other work as required

· Driven to meet and attain corporate objectives and operations benchmark

Requirements

· Diploma or Degree Holders in any fields

· Preferably 1 year of hands-on experience in related field

· Able to use cleaning equipment and operate cleaning machine

· Good communication and interpersonal skill

· Able to work 6 days including weekends and public holiday

· Willing to work rotating shift as required by airport’s operations (Morning shift, afternoon shift and midnight shift).

• Engage brand partners together with regional Category Management team in joint business planning session to formulate campaign plan and track execution
• Conceptualise and pitch campaigns to brands in line with the business objectives
• Collaborate closely with regional Category Management team to maximise brands’ representation across channels through campaigns
• Work with the cross functional teams to ensure a coordinated media plan, maximising campaign visibility with the appropriate media mix and formats
• Measure campaign effectiveness and drive standardisation in measurement framework across countries, as well as regionally
• Develop trade-driving brand campaign ‘playbook’ to capture best practices, guidelines, and learnings across various brand activations
• Support country teams by identifying pain points and areas to smooth workflow, drive efficiencies and define regional solutions to better support brand partners 

The Senior Executive plays a critical role in providing payroll administration support for the University. 

He/She manages the end-to-end payroll administration, ensures compliance to statutory requirements, government legislation and group policies and standards, supports adhoc projects, reporting needs and attends to queries raised.

Job Description

• Handle monthly payroll processing for both full time and part time staff, ensuring timely and accurate payments.
• Assist with all payroll-related payments, allowances, other miscellaneous payments and deductions
• Process statutory contributions and tax filing
• Respond promptly and professionally to employees inquiries on payroll matters, and attend to both internal and external audits.
• Ensure compliance to statutory requirements, government legislation and group policies and standards.
• Assist in adhoc requests for reports and data requested by stakeholders.
• Support journal reclassification.
• Support in various payroll related projects and initiatives.
• Stay up-to-date on changes in employment laws and regulations.

Requirements

• A Diploma or Degree preferably in Accountancy, Business, Human Resources or its equivalent.
• Preferably 3-4 years of working experience in handling payroll, with strong understanding of payroll (including tax) principles and practices.
• Proficient in Payroll Software and Microsoft Office applications especially Excel
• Organized and meticulous in handling numbers and data
• Excellent attention to detail and accuracy, as well as communication and interpersonal skills
• Ability to work independently and as a team player
• Positive working attitude and service-oriented mind-set.

Responsibilities:

• Assist in the end-to-end payroll process for employees.
• Ensure accurate and timely processing of employee timesheets, allowances, and deductions.
• Calculate and process monthly payroll.
• Prepare payroll reports for management review.
• Handle payroll queries from employees and resolve any discrepancies.
• Maintain accurate payroll records and documentation.
• Coordinate with relevant departments to obtain necessary payroll information.
• Stay updated on payroll regulations and compliance requirements.
• Assist in other HR administrative tasks as required.

• Diploma or degree in Human Resources, Accounting, or related field.
• Minimum 2 years of experience in payroll processing, preferably in a manufacturing MNC.
• Strong knowledge of payroll regulations and processes.
• Proficient in using payroll software and MS Office applications.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Interested candidates who wish to apply for the advertised position, please click on the 'APPLY' button below to send in your resume [email protected].

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Office Location: Pioneer Turn, Jurong
(2 Days WFH, Transport Provided)

Main Responsibilities

E-Commerce Operations

• Communication bridge between HQ/Brands and Operations team to ensure all requirements from Brands are met in actual operation.
• Urgency and accountability when solving critical issues relating to e-commerce order fulfillment or customer satisfaction.
• Ensure a healthy stock level for all packaging materials by reviewing and giving the green light for weekly replenishment, ordering new stocks if needed, and coordinating with Supply Planners or Brands on the incoming stock date.
• Organize monthly updates from Brands and communicate to the Operations team in a timely, precise, accurate, and concise manner.
• Subject matter expert for engraving to ensure HQ, Brands, and Operations are aligned.
• With an understanding of the end-to-end process for e-commerce orders, tackle requests or improvements with critical, creative thinking, ensuring esteemed brand image, customer satisfaction, and operational excellence.

Purchasing

• Understanding procurement flow: RFQ, quotation comparison, negotiation, PO, DO, and Invoice.
• Understanding of payment terms and Inco terms.
• Issue PO for purchases initiated by Brands or e-commerce packaging materials.
• Coordinate closely with Brands, Suppliers, the Singapore shipping team, and Operations on the ordering and shipment of all PO items.

Warehouse Stock Segregation

• Evaluate the feasibility of requests and execute those requests by giving clear instructions to all stakeholders involved.
• Maintain all resources related to Warehouse Stock Segregation and ensure all files are up-to-date with accurate information.
• With an in-depth understanding of the Warehouse Stock Segregation methodology, provide suggestions to stakeholders when they have inquiries on order fulfillment.
• Continuously improve resources and working files based on users’ feedback.

Warehouse Scorecard and Display

• Ensure timely communication of the latest slides for the Safety Notice Board to the Warehouse Executive.
• Update M-1 warehouse KPIs in the scorecard file before the monthly meetings.

Projects

• Initiate and lead projects that increase capacity and productivity, decrease cost, and/or improve quality.
• Provide timely project progress updates to key stakeholders and project sponsors.
• Actively search for and suggest solutions that are sound and has a reasonable ROI.

• Responsibilities 职责：
• Handle daily set up and operate the CNC Milling/ Lathe/ Turning Machine. 设定和操作数控铣床/车床机器。
• Understanding documents like blueprints, safety rules, 5S, manuals for operations and maintenance, and procedure guides. 了解蓝图、安全规则、5S、操作和维护手册以及程序指南等文档。
• Machining of all type of threads, grooves, soft seats, seat pocket, valve body, stem, plug and seat, strainer, gaskets, flanges & various type gates. 加工所有类型的螺纹、凹槽、软阀座、阀座套、阀体、阀杆、旋塞和阀座、过滤器、垫片、法兰和各种类型的闸门。
• Do processing and operations. 进行加工及操作。
• Generate CNC program and upload the program to designated machines. 生成CNC程序并将程序上传到指定机器。
• Précising machining of the specialized jigs and fixtures for test purposes. 专用夹具的精密加工。
• Work according to production plan and to maintain operational efficiency. 根据生产计划进行工作并保持运营效率。
• Carry out in process measurements and to maintain product quality. 进行过程测量并保持产品质量。
• Perform basic maintenance and troubleshooting of the machine. 执行机器的基本维护和故障排除。
• Perform routine preventative maintenance on workshop equipment. 对车间设备进行日常预防性维护。
• Keep up with the housekeeping requirements at the work station. 遵守工作站的内务管理要求。

Requirements 要求：

• At least 5 years of CNC Milling/Turning experience. 至少5年数控铣床/ 车床经验。
• With relevant experience in Semi-Con, Precision Engineering, Metal Fabrication and candidates industry will be an advantageous. 具有半导体、精密工程、金属制造和候选人行业的相关经验将是一个优势。
• Able to interpret technical/engineering drawings and have machining knowledge. 能够解读技术图纸并具备机械加工知识。
• Able to create geometry and check machining simulation. 能够创建几何形状并检查加工模拟。
• Has Gibbs Cam Experience in 2D and 2 1/2. 拥有 2D 和 2 1/2 方面的 Gibbs Cam 经验
• Understand G-code & M-code. 能理解G-code & M-code。
• Experience in Fanuc system. 有Fanuc系统经验。
• Knowledge of using measuring instruments for set-up and in-process inspection. 使用测量仪器进行设置和过程检查的知识。

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

About the role:

The Contract Specialist is responsible for the proper administration of main contract with Fugro’s Clients and subcontracts with main Fugro’s Subcontractors.

Specifically, the professional would:

• Oversee the administration and communication of all elements of contractual terms and conditions from bid through to contract close-out and final settlement.
• Examines and have clarity on project budget and delivery schedules and develops the ability to gauge clear variances to contract and proactively take the lead to take actions that would benefit / reduce project risks.
• Identifies the discrepancies between Contract and Client’s requests and prepares variation request accordingly.
• Pursue any project-claim related matter (inclusive of any litigation as required).
• Supports respective Commercial, Procurement department in preparing bids, specifications, and contractual flow-down for Subcontractors and Vendors.
• Working on BIMCO’s as part of short and/or long term vessel chartering
• Assess contract performance and post-mortems of completed contracts to identify the need for amendments of existing contracts.
• Leading contract negotiations with the support of the legal and commercial teams. Serve as the main liaison with outside contracting representatives.
• Ensure the timely issue of Insurance Certificate and Bank / Parent Company Guarantees as well as timely cancellation.
• Ensure minutes of meeting are recorded for any contractual discussions with external parties.
• Proactively engaging with the client in advance and ensuring the Authorization for Payment processes are well managed on both sides and timely cash collection is made possible. This includes creating invoicing procedures as per the contract and clearly articulated to the respective project stakeholders who are involved in the invoicing process.
• Ensure timely payment of Subcontractors and Vendors.
• Working closely with the Project Manager, Project Cost Controller and Project Coordinator to ensure there is clarity in the understanding of the contract by the PMT
• Responsible to be developing the Project Risk Register together with the Project Manager and Commercial Lead/Manager
• Leads continual improvement efforts with the Project Delivery Director to ensure contractual/commercial lessons learnt are incorporated in future commercial bids
• Research regulations to guarantee contracts are updated and in compliance with the respective country laws.

Core Activities:

• Support Legal and Commercial teams in bid preparation and contract reviews
• Manage and ensure proper execution of Contract
• Identify Project Risks and Minimize Project Exposure
• Ensure timely cash collection
• Support Procurement on subcontracts/POs (flow-down and negotiations)
• Provide Support on Project Claim and Litigation
• Manage Project Communications and Maintain proper contractual records

About you:

• Education: Master - Law degree, or, Engineering degree, or, Quantity Surveying degree, or, Construction related degree
• Working experience: 8-15 years. 8 Years minimum of project experience with EPC / T&I companies, which includes core responsibilities in contracts administration.
• Offshore experience would be a plus.
• Management experience: 0-3 years, Preferred but not mandatory
• License / certification / qualification Legal and/or Contract Management Training would be preferred

Desired Skills and Qualifications

Communication:

The Contract Specialist must be able to communicate ideas effectively to the Company, to the other parties involved in the Contract and to Stakeholders to keep everyone appraised of contract-related matters. Excellent oral and written communication skills.

Negotiation:

Outstanding negotiation and interpersonal skills. Negotiation is essential for the Contract Specialist, as it’s their job to get the most benefit possible to the Company out of any Contract considered.

Confidence:

A key aspect of successful contract management is confidence. It takes a strong attitude to successfully negotiate and execute contracts, as well as an understanding of when to walk away and when to stand one’s ground.

Finance Skills:

To evaluate whether a contract is good for the Company, the Contract Specialist must have the necessary financial and commercial skills to determine exactly how the Company would benefit from the Contract.

What we offer

Competitive salary with Annual Wage Supplement

Generous paid-leave

Career & training opportunities (international opportunities possible)

Company shuttle from various pick-up at MRT stations across Singapore

Collective health insurance and outpatient benefits;

Employee Assistance Programme (EAP) to provide help when you need extra support.

Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.
• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

We are currently seeking a self-motivated and seasoned Contracts Specialist. The ideal candidate will play a crucial role in ensuring the smooth coordination and productivity of our operations. This position will be located in Singapore and will provide support to our regional legal team.

Responsibilities:

• Draft, review, negotiate and advise on basic legal agreements, such as NDAs.
• Maintain paper and electronic filing drives/systems for records and correspondence
• Manage, file, keep record of board resolutions, contracts and legal documents.
• Update contract templates as necessary
• Maintain clear and easily accessible records of contracts and trigger contracts discussion with stakeholders before expiry or when necessary
• Provide full legal and company secretarial and administrative support to the team including the compilation of internal legal matters and updates
• Oversee and administer the contract execution process within the company. Assist with beginning to end process for contracts (sometimes includes assisting with approvals or signatures/electronic or wet signatures)
• Handle errands, scheduling meetings etc.
• To liaise with other departments and external parties where necessary
• Other related tasks assigned from time to time.

As the Test and Learn Specialist, you contribute to added customer value, a strong brand and increased sales by supporting the region’s markets with customer selections and target audiences for media, rewards and segmented customer communication. You work towards aligned and cross-functional goals, driving omni sales performance and customer-centricity in all parts of your work. As a Test and Learn Specialist, you design, perform and analyze A/B and multivariate tests across media channels to generate actionable recommendations.

You have a strong commercial focus, with proven ability to drive results and work towards goals. You are data-driven and have a strong interest in customer behaviour and sales drivers. Your role translates marketing and sales opportunities to customer target segments and design a test set-up, understanding the applied statistics to drive business growth.

Key responsibilities

• You  support the sales markets in the region to make the right customer selections and target audiences for the activity based on globally available segment structures in tools like Adobe and SAS (e-mail, push, rewards, on-site, and eventually targeting other media channels).
• Setting up the right test approach for hypothesis from the Strategy & Planning and commercial teams, following up and presenting findings and recommendations of the tests on a short- and long-term basis.
• Recommend customer-centric commercial actions using the existing CRM customer segment structure to identify locally relevant audiences where there is a potential for activities to increase customer engagement, sales or profitability.
• Build and drive the test and learn agenda in the region, utilizing existing media toolbox (MMM, Attribution Models) and upskilling regional teams on the importance of testing, and how to interpret test results.
• You are the point-of-contact on targeting and testing between regional organizations and global functions, actively learning and cooperating with global teams to increase customer relevance and media effectiveness.

We’re looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) within the Global Products Operations area: 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

A Global Products Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team:

• Provide daily support to regional Payment Operations Teams with Global Products which include Cards Issuance or Assets and any other global products, features and processes that are born over time;

• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;

• Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimisation;  

• Coordinate new products/partners set-up, testing and launches from operational side;

• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organisation (from Finance to Compliance and beyond);

• Own training, communication and documentation of Global Products Operations domains;

• Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;

• Act as first point of contact for global products in Payments Operations organisation as well as Product teams 

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

If you're interested in the position, please apply by submitting your CV and cover letter in one document, and answering the application questions.

In the cover letter, please bring an example of how you have contributed in your team or within the organisation to improve our current processes or of a project that you have led.