We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore. 

Here’s how you’ll be contributing to the APAC Payment Operations Team

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
• Provide information for internal management reporting
• Meet all contractual and reporting deadlines
• Perform additional duties as required

Job Responsibilities:

• Engage in active communication forum for the exchange of ideas and information with the teams.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Responsible for BOM conditioning, including Make/Buy codings and commoditizing parts.
• Identify custom mechanical material requirements and coordinates with internal functions for quote proposal development, resulting in 100% ownership of the full quote process to ensure correct and on time submission.
• Identify information required to develop accurate quotes from the supply base and ensures it is availability or requests it from the Business Unit(s) responsible for the given quote.
• Attend and runs quote kick-off meetings for all assigned quote projects.
• Preparation of supplier RFQ packages and solicitation of quotes from the supply base.
• Review and analyze recommended supplier quotes to provide complete costed BOM proposals to Business Unit(s).
• Maintain relationships with supply base used for quoting activities.
• Support Commodity Management by maintaining knowledge of suppliers for custom mechanical commodities.
• Maintain record of suppliers that consistently provide quotes and related information in a timely manner, provides feedback to those suppliers.
• Review and analyzes quotes with Strategic Sourcing Manager and Material Quote Manager to ensure that proposal submission is consistent with the supply chain strategy, ability to supply and customer’s needs.
• Obtain feedback for customer proposals and identify changes in process, tools and execution to improve future submissions.
• Exercise a good working knowledge of materials, assembly and fabrication processes, and sources of supply to support a competitive supply chain strategy for each quote proposal.
• Perform other special projects for Material Quote Manager as necessary.
• Ensure all sensitive and confidential information is handled appropriately.
• Able to create and edit 3D solid model from 2D drawings.

Job Requirements:

• Minimum Diploma holder with technical background preferred.
• At least more than 5 years of experience in the EMS/Manufacturing environment.
• At least 2 years exposure with components sourcing and fabrication parts in high mix low volume environment.
• Proficient in SAP will be an added advantage.
• Good analytical skill and negotiation skills.
• Good time management skills.

Your Career

As a Global Sales Support Specialist, you will provide support to our Field Sales Teams with quoting of complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. You will also support short-term marketing sales promotions while collaborating with internal business partners to ensure that deals are moving forward.  

Leveraging your passion for knowledge sharing, you will facilitate training with the Field Sales Team on Quote to Order processes and procedures guidelines, educate new hires one Salesforce and advanced quoting sessions. You will also be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.

Each team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed.  Requests for assistance from an Account Manager are prioritised for completion based on revenue acquisition, customer relationship building and other forms of determining timing requirements. 

The Global Sales Support Specialist resides within the Sales operations organization and fulfils a variety of key support functions to help ensure revenue attainment.  This role will report to the Global Sales Support Manager.

Your Impact

• Hardware quoting and order tracking to ensure that deals are closed efficiently and accurately
• Collaborating with cross functional teams such as Sales Operations, Sales, and Deal Desk to improve the sales process 
• Reviewing and developing new processes to improve the effectiveness of the sales organization
• Providing training and coaching to sales on the contract and quote building process

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

• Administer and manage payroll for both in-house and outsourced payrolls across the APAC region in an accurate, compliant, and timely manner.
• Manage regional payroll vendors and ensure that they adhere to the agreed service levels and are compliance with the local statutory requirements.
• Respond to payroll-related inquiries in a timely and professional manner.
• Ensure statutory calculations and submissions are compliant with APAC countries statutory requirement.
• Maintain employee leave record and application of Governmental Leave subsidies/claims.
• Stay current with regional employment laws and regulations and ensure compliance where applicable.
• Participate in payroll system migrations, UAT, compliance investigations, integration of payroll services and other project activities when required.
• Annually support with BCP testing to ensure 100% payrolls pass, identify gap and put in place steps put in to close out risk.
• Prepare and submit monthly reports including but not limited to headcount, cost centre and leave.
• Support with audit request and government reporting where required.
• Act as a guidance to junior consultants, providing support and mentorship.
• Lead the payroll team in the absence of the Payroll Lead/Head.
• Ensure junior consultants are well-versed in payroll processes and regulations.
• Support in the planning and execution of payroll-related projects.
• Coordinate project tasks and timelines, ensuring timely completion of project milestones.
• Collaborate with cross-functional teams to achieve project goals.
• Any other ad-hoc duties assigned 

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are seeking a dedicated and detail-oriented Total Quality Management (TQM) Specialist to join our team. The TQM Specialist will be responsible for managing and improving quality management systems across the organization. This role focuses on ensuring that all processes meet quality standards and regulations, enhancing customer satisfaction, and driving continuous improvement. 

Responsibilities:

• Coordinate TQM Activities:
• Assist in the planning, execution, and monitoring of TQM initiatives across the organization.
• Support cross-functional teams in implementing quality improvement projects
• Support Continuous Improvement:
• Identify opportunities for process improvements and support their implementation.
• Facilitate Kaizen events and other continuous improvement activities.
• Quality Assurance:
• Ensure compliance with established quality standards and procedures.
• Conduct regular audits and assessments to identify areas for improvement.
• Training and Development:
• Provide training and support to employees on TQM principles and methodologies.
• Develop and maintain training materials and documentation.
• Data Collection and Analysis:
• Collect, analyze, and report on quality data to identify trends and areas for improvement.
• Prepare and present quality reports to management.
• Communication:
• Promote a culture of quality and continuous improvement within the organization.
• Communicate effectively with all levels of the organization to ensure alignment on quality goals.

• Minimum of 0-2 years of experience in quality management or a related field.
• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field preferred
• Certification in TQM, Six Sigma, or Lean is preferred.
• Proven track record of managing TQM systems and processes.
• Strong knowledge of TQM principles and methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in quality management software and tools.

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

• Perm
• Must have at least 3-5 years of experience processing payroll for different entities with at least 1000 headcount.
• Able to compute and process complex OT shift patterns / allowances.
• Strong knowledge of local payroll regulatory laws. 

As a Payroll Executive/Senior, you will oversee all aspects of the payroll process, ensuring accurate and timely payment to employees. 

Job Description

• Provide full scope of payroll processing for employees of different entities.
• Ensure timely processing and on-time salary crediting.
• Accurate submission of statutory monthly / yearly / periodic filings such as but not limited to monthly CPF contribution / ad-hoc IR21 / NS make-up claims / Maternity Leave claims / Enhanced Childcare Leave claims etc.
• Process monthly OT payment and reimbursement of staff claims.
• Responsible for billings and reconciliation of payroll accounts.
• Work closely with site managers and employees on payroll and billing queries etc.
• Oversee the Time Management System (TMS).
• Handle queries on payroll from internal and external auditors.
• Review and update Payroll policies and procedures to improve processes and controls and ensure compliance.
• Lead and coach Payroll Executive.
• Manage or assist in any other ad-hoc projects as assigned

• Diploma in the relevant trade
• Strong knowledge of local payroll regulatory laws
• Preferably candidates from labour intensive industries.  
• 3-5 years of payroll processing experience in an MNC.
• Proven experience leading a team of technicians and supervisors.
• Strong team player with the ability to work independently.
• Excellent interpersonal and networking skills.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bonus
• Medical & Insurance Coverage

Responsibilities:

• Be the main point of contact for all client’s day-to-day communication and oversight; own overall client satisfaction and proactively identify opportunities
• Work with the Senior Account Manager to optimize, retain, and up-sell business
• Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
• Owns projects from briefs to execution with support from the senior account manager when needed
• Is a committed, responsible and confident leader of projects, who can work independently and as part of the wider team
• Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
• Helps to manage client finance process
• Attends weekly client meetings and actions on client requests and briefs in a timely manner
• Owns day-to-day client communication,, including weekly reports
• Always provides the standard of service to the client that meets and exceeds client expectations

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

Summary

The Senior/Executive, Payroll is responsible for preparing/processing payroll and related functions for the organization and comply with all statutory requirement.

Duties and Responsibilities

• End-to-end processing of entities’ payroll. Ensure timely and accurate payment of salary to all staff
• Liaise with HR for necessary instructions and documents required for payroll processing.
• Process new hire, part timer, intern and resigned staff salary computations including interface and update the necessary data into the payroll system
• Interface and verify mid-month process expenses, claims on shift allowance, overtime and other allowance/recovery paid via payroll runs.
• Monthly payroll headcount reconciliations and variance analysis
• Ensure proper documentation and timely and accurate submissions of payroll related such as CPF, Income Tax for respective statutory filing within the stipulated deadlines.
• Ensure timely submission of government paid leave applications such as National Service, Paternity, Maternity, Childcare leave and foreign worker levy waivers. Ensure claims are tracked and credited to Company.
• Government grants accrual breakdown by cost centre allocation to Finance
• Prepare Payroll summary and reconciliation for GL interface and upload into SAP.
• Ensure statutory compliances and liaise with banks, auditor and other regulatory bodies
• Compile statutory and other statistical information ad hoc reports/surveys as required
• Support payroll audit / systems implementation/upgrading as required
• Liaising / attend to queries on payroll variances raised by staff / Business Unit
• Any other adhoc assignments and project as and when assigned.

Requirements

• Diploma / Degree qualification in a relevant field of study (Finance/Accounting/HRM)
• Minimum 3 - 5 years of payroll relevant experience
• Familiar with SAP / PAYmast environment is a plus
• Strong knowledge of manpower regulations such as Employment Act, CPF Act, Tax regulation and statutory payments requirements.
• Meticulous and strong attention to details.
• Analytical and have a flair for figures

The role holder actively works with the global platform leads for Cloud, Connectivity and Workplace systems including, regional Infrastructure team members. Furthermore, he/she collaborates with Service Operations, which provides Workplace & end user support, and with Digital teams to deliver improvements to the Santen Workplace environment. He/She acts in line with and is comfortable with the following tasks and activities:

• Considers and advises solutions from a global perspective, works with an international mindset and incorporates diversity in people and culture into his/her practice
• Assess the business value Cloud and IT Infrastructure and solutions delivery and explains clearly how it benefits Santen in business language
• Performs assessments, reviews and creates plans for improving Santen Cloud and Workplace system solutions
• Creates designs and architecture based on best practice and in line with Santen Enterprise Architecture processes
• Drives external partners and collaborates with Santen internal team to generate requirement specifications in the Workplace systems domain
• Manages projects, end to end, to design, resource and implement new solutions
• Developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
• Reports monthly to manager about KPIs, achievements, risks and challenges within area of responsibilities
• Adheres to GxP guidelines and follows Santen SDLC procedures/practices

IS Strategy and Project Portfolio

• Understand Santen’s business environment, business model and company strategy
• Is one of many drivers of the Cloud and Workplace road-map with Core Infrastructure leadership team
• Understands and builds expertize on Azure, Microsoft 365 and Amazon cloud platforms and supports IT teams to build the right solutions directly

Project Initiation and Execution

• Steers projects to implement new solutions including developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
• Coach project members from project kick-off to closure, so that the project meets its objectives in terms of deliverables, costs, timelines and business value
• Consider the end-to-end approach based on users expectations to provide not only a technical solution but all the change management, communication training and support services needed
• Ensure there are continuous PDCA (Plan, Do, Check and Action) cycles to improve services and solution in place in relations with KPIs and SLAs in place or to be developed
• Ensures smooth transition of IT projects from project phase to operational phase thus supporting regional service operation

Team and domain management

• Execute the budget in respect of its objectives in terms of services to operate, solutions to deliver
• Apply the ITIL principles to the activity to leverage best-established practices and have a standard approach

Stakeholder Relationship and Vendor Management

• Maintain good working relationships with internal stakeholders
• Support his DIT peers / colleagues in charge of business applications to provide the right cloud solutions & advice or solutions allowing them to provide the right applications to business domains
• Manage the suppliers by defining clear guidelines and objectives, relying on KPIs and SLAs in coordination with the governance in place.
• Challenge organization and governance in place to propose and implement improvements

Our Client, a well-known telco operator is seeking a dedicated and highly motivated IT Operations Specialist to join the team.

Your responsibilities will be as follows:

• Monitor and Support: Continuously monitor the performance and availability of all IT systems, including servers, networks, and applications. Provide 1st level support and troubleshooting for any issues that arise.
• Incident Management: Respond to and resolve IT incidents promptly, following established procedures and escalation protocols. Document all incidents and resolutions in the incident management system.
• System Maintenance: Perform regular maintenance tasks, such as software updates, patch management, and system backups, to ensure the integrity and security of IT systems.
• IP Network SDWAN standard SR/CR: Perform pre-defined standard change for various SDWAN platform (Cisco Viptela, Velocloud, Rasnet, Silverpeak Fortinet etc)
• Operational Tasks: Execute daily operational tasks, such as system health checks, log reviews, and performance monitoring. Ensure all scheduled tasks are completed within defined SLAs.
• Communication: Maintain clear and effective communication with other IT teams, stakeholders, and end-users. Provide regular updates on the status of ongoing incidents and operational activities.
• Compliance and Security: Adhere to all company policies and regulatory requirements, ensuring IT operations are conducted securely and in compliance with relevant standards.

• Tertiary education (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or related field preferred.
• Minimum of 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
• Proficiency in operating systems (Windows, Linux), network protocols, VMware and IT infrastructure. Experience with monitoring tools and incident management systems.
• Proficiency in network SDWAN platforms. Experience with performing change request and troubleshooting.
• Strong critical thinking and problem-solving skills and a passion for information security.
• Fluent communicator in both written and spoken English; Good interpersonal skills.
• This position requires working on a rotating 24x7 shift schedule, including nights, weekends, and holidays.

• Completion bonus
• Shift allowance

CONTEXT

LVMH Fragrance and Cosmetic is a renowned global leader in the cosmetic industry, setting the standard for innovation, luxury, and excellence. Our extensive portfolio of brands, including names like Christian Dior, Guerlain and Givenchy, reflects our commitment to creating exceptional beauty and fragrance products. With a rich history of crafting iconic and trendsetting products, we continue to redefine the beauty industry, captivating consumers worldwide.

The LVMH Beauty Singapore distribution center is cornerstone of LVMH Beauty division distribution network in Asia. This world class distribution center serves as regional base for the most dynamic and celebrated Beauty Maisons from the LVMH group. 

The Singapore distribution center is at the heart of the fast moving and growing Beauty sector serving the whole Asia Pacific region through multiple distribution channels such as travel retail, local subsidiaries, local and cross border direct distribution and ecommerce.

Main objective of the position

In this role, the POSM Procurement Specialist will be part of a vibrant LVMH Fragrances & Cosmetics Singapore Logistics Team who is responsible for the success of the downstream supply chain. In this role, she/he will have the opportunity to be fully immersed in the on-the-ground operations critical to order fulfilment and be given the responsibility to tackle dynamic POSM procurement issues that would elevate critical and creative thinking.

Internally, the POSM Procurement Specialist works closely with HQ Purchasing & Procurement teams based in France, Supply Planners, Customer Service, Inventory and Logistics teams based in Singapore to consolidate information, coordinate, and align actions, challenge the different parties, and raise alerts whenever necessary. She/He reports to the Product Configuration Assistant Manager.

MAIN RESPONSIBILITIES

1. Be responsible for the sourcing, procurement, integration of the new articles in our system and stock management to ensure product availability

• Set up and update master data required for production in our ERP
• Follow the process of new product launch with HQ
• Launch and track orders according to agreed lead time with our Asians suppliers.
• Manage the relationship with the suppliers and negotiate with them to get products on time (advancement or postponement)
• Act as a liaison between HQ purchasing and procurement teams and suppliers to ensure worldwide consistency of orders

1. Guarantee an optimum level of service to the markets for Merchandising references

• Communicate needs projection to suppliers on a monthly basis
• Analyze reporting alerts and launch corrective actions
• Escalate accurate and timely information to Supply Planning regarding availability or risks
• Manage changes in requirements (in collaboration with the Business Demand Manager in Singapore to get feedback on market requirements)
• Raise alert to HQ or to Supply Planning team when it is necessary and provide detailed analysis of the situation and risks (out of stock risk or overstock risk)

1. Carry out continuous improvement actions

• Follow up on all activities monitoring tools (out of stock report, OTIF suppliers, etc…) and launch corrective actions
• Analyze monthly KPI (service level, inventory level, OTIF supplier, supplier contract, SOH value vs target, etc...) to ensure cost savings

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable, and easy to use to empower athletes at all skill levels to analyze and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused, and rapidly growing. We are continuously looking for very driven team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

We are seeking an IT Specialist to be part of our global team responsible for managing policies and procedures.

Key Responsibilities:

• Monitoring and configuration of WAN & LAN connections and devices
• Monitoring firewall logs and maintaining backups
• Managing of Microsoft 365 accounts & licenses, specializing in Cloud environment
• Experience in mobile device management
• Responsible for all hardware & software assets, IT inventory and licenses
• Troubleshoot, install and deployment of workstations (desktops/laptops)
• Applying information security procedures and practices to IT infrastructure
• Providing Level 1 and 2 support to service desk operations
• Deploying and configuring existing and new business processes
• Implementing single sign on (SSO)
• Ensure appropriate security levels are maintained in the organization
  

Skills & Qualifications:

• Minimum 3-5 years of relevant working experience
• Creative, solution-oriented, open to innovations, constantly following technology
• Sound understanding of network and internet access such as WAN & LAN, TCP/IP, SSL, firewalls and VPNs
• Experience with MacOS/iPadOS/iOS devices and Linux OS devices such as Ubuntu is an added advantage
• Familiar with Microsoft 365 administration
• Experience in setup/configuration of antivirus & anti-spam applications
• Experience with backup process and tools
• Working knowledge of requirements of ISO 27001 & PDPA
• Familiar with business process management & corporate IT procedures
• Able to work independently as the sole point of support for a team of 80 employees

Job description

Month End Financial Reporting duties

• Perform and review month-end Journals and ensure accuracy and completeness of general ledger for month end and year end closing
• Perform and review monthly financial and management report with related analysis and commentaries
• Analyse financial data to identify trends, variances and area of improvement
• Update monthly Balance sheet schedules and follow up on outstanding items
• Responsible for monthly forecast for both P&L and balance sheet
• Upload Financials into HFM consolidation system and generate monthly reporting packages
• Handle intercompany confirmation and reconciliation of disputes between intercompany
• Involve in annual budgeting preparation

Year End Statutory Audit and Tax Reporting

• Ensure compliance with accounting, tax, statutory and regulatory requirement
• Preparation and submission of Quarterly GST returns for review
• Attend to GST queries from Operations
• Participate in annual corporate tax filing - Prepare tax schedules to tax agent and address tax queries
• Prepare and submit audit schedules as required by auditors
• Follow up on audit queries

Others

• Participate in system upgrade implementation
• Submit government surveys
• Assist in year-end annual stocktake
• Participate in ad-hoc projects and other initiatives, as assigned by Supervisor

Job requirements

• Degree in Accounting, Finance, Business or equivalent field
• Good team player
• Able to work independently in a fast-paced environment
• Minimium 3 years of relevant experience

• Perm
• Must have at least 3-5 years of experience processing payroll for different entities with at least 1000 headcount.
• Able to compute and process complex OT shift patterns / allowances.
• Strong knowledge of local payroll regulatory laws. 

As a Payroll Executive/Senior, you will oversee all aspects of the payroll process, ensuring accurate and timely payment to employees. 

Job Description

• Provide full scope of payroll processing for employees of different entities.
• Ensure timely processing and on-time salary crediting.
• Accurate submission of statutory monthly / yearly / periodic filings such as but not limited to monthly CPF contribution / ad-hoc IR21 / NS make-up claims / Maternity Leave claims / Enhanced Childcare Leave claims etc.
• Process monthly OT payment and reimbursement of staff claims.
• Responsible for billings and reconciliation of payroll accounts.
• Work closely with site managers and employees on payroll and billing queries etc.
• Oversee the Time Management System (TMS).
• Handle queries on payroll from internal and external auditors.
• Review and update Payroll policies and procedures to improve processes and controls and ensure compliance.
• Lead and coach Payroll Executive.
• Manage or assist in any other ad-hoc projects as assigned

• Diploma in the relevant trade
• Strong knowledge of local payroll regulatory laws
• Preferably candidates from labour intensive industries.  
• 3-5 years of payroll processing experience in an MNC.
• Proven experience leading a team of technicians and supervisors.
• Strong team player with the ability to work independently.
• Excellent interpersonal and networking skills.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bonus
• Medical & Insurance Coverage

• Perm
• 3 to 5 years of experience working in the insurance industry.
• Must be familair with insurance policies common in the shipping industry, like professional indemnity, Hull and Machinery, all risk, marine cargo, comprehensive general liability, products liability, public liability, directors and officer insurance and employers’ liability.

Job Description

Insurance Operations:

• Collaborate with the GGC to report on insurance cover arrangements, premiums, and recoveries.
• Liaise with brokers for documentation and coverage issues, assisting commercial hubs promptly.
• Follow up on hull claims with brokers in coordination with the fleet’s operation team.
• Coordinate with brokers and relevant offices for timely renewal of all corporate and business insurance policies globally (e.g., professional indemnity, workers compensation, liability, marine cargo, directors and officers, travel, business interruption, cyber security, property, auto liability).
• Prepare reports and presentations on claims records for insurance renewals.
• Instruct brokers to arrange and place appropriate insurance programs.
• Resolve insurance queries from departments and third parties.
• Explore additional insurance covers such as war risk, piracy, K&R, and loss of hire.
• Maintain records of all insurance covers, premiums, policies, and loss records.

Contract Insurance Reviews:

• Review and identify issues in policy wordings.
• Ensure contract terms are covered by existing insurance, propose amendments, and arrange additional insurance if needed.

Claims Handling:

• Ensure timely filing and notification of claims to brokers/underwriters.
• Maximize and expedite claim recoveries by working with brokers, loss adjusters, insurers, and internal stakeholders.

Business Partnering:

• Train key stakeholders to ensure timely submission of potential insurance claims.

Data Analysis and Loss Prevention:

• Identify loss trends and recommend corrective actions.
• Report monthly on claims trends and incident frequency to the GGC.
• Compile claim statistics and periodic reports to the GGC, including claims listings and loss records.
• Liaise with Average Adjustors for General Average declarations and assist with Particular Average claims for the owned fleet.

• Degree in Engineering / Business / Insurance from a recognized university. 
• 3 to 5 years of experience working in the insurance industry. 
• Familiarity with insurance policies common in the shipping industry, like professional indemnity, Hull and Machinery, all risk, marine cargo, comprehensive general liability, products liability, public liability, directors and officer insurance and employers’ liability. 
• Well versed with insurance terms and conditions, common endorsements/exclusions, typical costs of different insurance policies. 
• Good interpersonal and strong leadership skills. 
• Excellent written and verbal communication skills with the ability to inspire confidence at all levels within the business.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

Job Responsibilities:

• Handle full spectrum of HR functions (excluding Talent Acquisition).
• Provide wide-ranging HR support as the first point of contact to the airport staff, including preparation of HR documents, employee inquiry, and administration of various leave of absence and benefits (shared services).
• You will be working closely with the respective Operations Manager of the Divisions under your purview.
• Maintain and update employees' personal files and HR Systems.
• Application, renewal, and cancellation of foreign worker Work Passes.
• Preparation of Final Settlement of exiting staff at end of contract or resignations.
• Generate reports for management, finance, billing etc.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture, such as organising staff events e.g., CSR (Corporate Social Responsibilities) activites.
• Perform any other ad-hoc duties as requested or assigned.

Job Responsibilities:

• Handle full spectrum of HR functions (excluding Talent Acquisition).
• Provide wide-ranging HR support as the first point of contact to the airport staff, including preparation of HR documents, employee inquiry, and administration of various leave of absence and benefits (shared services).
• You will be working closely with the respective Operations Manager of the Divisions under your purview.
• Maintain and update employees' personal files and HR Systems.
• Application, renewal, and cancellation of foreign worker Work Passes.
• Preparation of Final Settlement of exiting staff at end of contract or resignations.
• Generate reports for management, finance, billing etc.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture, etc.
• Perform any other ad-hoc duties as requested or assigned.

Job Requirements:

• Degree in Business Administration or Human Resources.
• At least 2-3 years of experience in handling full set of payroll in high volume especially for final settlement (Resignee for Local & Foreign staff)
• Prefers strong HR operational background, understanding of Singapore employment laws and knowledge of best HR market practices.
• Good experience in MS Excel (eg turn out reports)
• Has passion and empathy in interacting with people, and willing to go the extra mile.
• Self-Starter and a team player with a strong sense of responsibility & self-motivation to get tasks done independently.
• Hands-on with personal data entry in any HRIS such as Success Factors/SAP, RAMCO, ProSoft, etc. is preferred. TimeSoft and TimeSoft PRO will be an added advantage.

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct.
• Monitor campaign delivery and reconcile any under deliveries.
• Assist with auditing process across specific client base.
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments.
• Prepare CI for all mediums and help Planners manage all material submission timelines.
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

FULL-TIME VISUAL MERCHANDISING SPECIALIST NEEDED!

Purpose & Overall Relevance for the Organisation:

For the region Singapore we are looking for a candidate who contributes to meeting or exceeding VM standards by ensuring the efficient and effective execution of SEAPAC visual merchandising direction in assigned doors.

Key Responsibilities:

Communication

Provide information given by Regional VM manager to monobrand (franchise) channel through training and meetings.

Understand needs and give feedback to the Regional VM regarding stores’ request and demands.

Merchandising Display

Ensure door complies with SEAPAC standards and guidelines to provide a brand shopping experience to all consumers

Ensure all windows are presented to a high standards including mannequins dressing and positioning, lighting direction, cleanliness, steaming and price communication (if applicable)

In charge of creating clear Shop –In-Shop’s to emphasize category presentation

Ensure correct use and positioning of In-Store Communication Tools

Dress in-store mannequins and place props correctly

Apply and maintain Brand Retail and VM Standards

Monthly submission on VM Compliance tools including taking and uploading pictures into the system (when applicable)

Flawless execution on Marketing activities aligned with marketing department.

Equipment control

Returns and correctly stores unused equipment including fixtures, mannequins, props & graphic frames

Manage fixtures with care to avoid damages

Proper management of warehouse assets

Knowledge, Skills and Abilities

Good IT skills (Word, Outlook, Excel, PowerPoint)

Fluency in English

Good numeracy, literacy, verbal and written communication skills

Geographical mobility across the cluster

Overnight work required during campaign setup

Requisite Education and Experience / Minimum Qualifications

Post-secondary education or equivalent professional experience

2-4 years dedicated VM experience

As a Governance, Risk and Compliance Specialist:

Your scope of work includes:

• Writing internal cybersecurity policies and processes.

• Ascertain security compliance.

• Support IT / cyber security audits; and

• Tracking and reporting of cyber risks.

Key Responsibilities:

• Develop the culture of cyber security governance and risk management across the organization, and ensure proper accountability in the management, tracking and reporting of cyber risks.

• Provide subject matter advice to internal stakeholders on cyber security requirements that the Authority is required to comply with, including internal policies and standards, as well as policies and standards.

• Review and establish ICT policies and processes controls and conduct compliance checks.

• Support the CIO and CISO, and work with internal stakeholders to:

o Track and monitor cyber security initiatives to meet compliance requirements.

o Participate in consultation and conduct gap analysis against new requirements.

o Assess and seek waiver approvals for deviations and dispensations.

o Coordinate and facilitate IT / cyber security audits.

• Track remediation plans to address audit findings.

What we are looking for:

• Working experience in IT Governance, IT Audit, Cyber security or related field.

• Relevant certifications in IT governance, IT audit, cyber or data security (e.g. CISSP, CISM, CISA, CGEIT, etc.) preferred.

• Ability to work with cross-functional, multi-disciplined team to institute and monitor security policies and procedures.

• Knowledge of Instruction Manual 8 and CSA Cybersecurity Code of Practice preferred.