My client, an Asian bank is looking to hire an AVP , Technology Governance & Control to be part of their key IT Team provioding IT Technology Governance and Control oversight on the IT System Development and Service Management, IT Operations, and IT Support and Control function team.

It's a full time position, office is located at Changi Business Park (East)

• Design, develop, implement, and maintain the IT Technology Governance and Control framework, Policies and Processes (inclusive of process implementation and tools development). This covers areas in IT System Development and Maintenance, IT Service Management (ITSM), IT Assets Management (ITAM), IT Security and Operations, with a strong focus on Identity Access Management (IAM).
• Establish IT Control objectives that are in line with regulatory requirements (e.g., MAS TRMG, BNM RMIT) and the bank's internal IT procedure manuals.
• Ensure compliance with the bank's IT Governance policies and procedures and implement support initiatives to strengthen the overall governance framework. This includes liaising with IT system owners to perform system risk assessment whenever there are system enhancement or new onboarding of systems.
• Liaise and work with APAC branches on the standardization of processes and procedure and perform review of APAC Branches’ IT related documents such as Procedure Manuals and Guidelines.
• Carry out regular compliance check on IT controls on Project Management, IT Security and Operation, and identify non-compliance and work with stakeholders to remediate the non-compliance areas.
• Identify and implement areas of improvements within IT for better productivity, better controls and higher efficiency on overall IT Operation.
• Be a Subject Matter Expert on topic related to Identity Access Management (IAM). This includes designing and implementing a comprehensive IAM framework that covers all aspects of identity management, access control, and privileged access management.
• Provide leadership and guidance to the technology teams to ensure that they adhere to the IAM policies and procedures, including user access management, identity verification, and security controls.
• Manage the implementation of an effective IAM toolset (e.g., SailPoint).
• Ensure that relevant controls are applied, e.g., review of end users' system access requests and ensure appropriate provisioning are granted with timely de-provisioning achieved and perform periodic review of users' access into IT system to ensure there are no unauthorized access.
• Provide review and assessment on user access matrix (UAM) for respective system and work with IT system owners to ensure proper segregation of duties are implemented within the system.

Qualifications:

• Bachelor's degree in IT or equivalent with min. 10 years of working experience with good knowledge and experience in IT Governance and Control function, preferably within the Financial Services sector.
• Strong leadership and people management skills, with experience in managing teams responsible for IAM and IT Auditing is an added advantage.
• Subject Matter Expert on Identity Access Management especially system and users' access control management.
• Ability to identify the risk within process and develop control checks to ascertain the controls implemented are effective.
• Solid technical and functional knowledge of relevant regulatory and compliance requirements, with proven experience in applying legal/regulatory guidance into solving practical problems.
• Ability to work collaboratively with stakeholders at all levels of the organization (e.g. between HQ, APAC branches and Singapore teams).
• Good working knowledge of relevant industry standards and understanding of industry trends and products.
• Proven ability to understand, identify, analyse and communicate clearly the operational risks within processes.
• Good understanding of the overall System Development and Operational processes within the financial services industry.
• Strong decision-making skills, with the ability to demonstrate sound judgement.
• A structured and logical approach to work.
• Strong problem solving and numerical skills.
• Ability to manage large workloads and tight deadlines and prioritize accordingly.
• Experience in IT Governance Reviews, Controls Testing and Assurance, and delivery of training.
• Excellent communication, presentation and interpersonal skills.
• Working experience on JIRA (workflow management system) and ServiceNow (ITSM/ITAM) is preferred.

APPLY NOW! Interviews are ongoing! email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Responsibilities

• Conduct audits and identify the associated risks.
• Support Function Audit Head and Deputies in project planning and execution
• Escalate issues appropriately and timely. Ensure concise and clear audit findings and reports are presented on a timely basis.
• Keep abreast on the development of regulatory, industry and product development through continuous monitoring and auditing.
• Participate in digital initiatives (including data analytics tools and data driven operating model) to promote data driven audits.

Requirements

• Degree qualification in Accounting or in any related discipline
• At least 4-6 years’ relevant experience in the financial services industry, preferably with relevant experience in consumer banking, wealth management and/or legal & compliance functions
• Self-motivated and demonstrates the initiative & ability to work independently and effectively with multiple priorities.
• Ability to establish and maintain positive relationships with stakeholders and teammates.
• Proven robust analytical skills with keen attention to detail.
• Accounting or internal audit qualifications (Associate Chartered Accountant (ACA), Association of Chartered Certified Accountants (ACCA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)) will be good to have.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Job Description

• Manage appointment for the clinic
• Manage Hospitalization administration ensure smooth transition
• liaise with implant company to coordinate implants for surgeries
• Perform as a scrub and circulating Nurse
• Medication Management
• Basic dressing
• Taking of Vital Sign
• Liaise with patients for patient care and insurance matters

Job Requirements:

• Singaporeans Only
• Diploma in Nursing
• Enrolled with Singapore Nursing Board
• Good public relations and communication skills
• Proficient in Microsoft Words, Excel, Power Point and Outlook
• Relevant experience in Orthopedic
• Experience in Private specialist clinic setting
• Familiar with insurance claim procedure
• Office hour
• Alternate Saturday

Check out Aber Care Website for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Your responsibilities encompass the installation and ongoing maintenance of IT systems on our client's ships, aligning with our company's established standards and adhering to industry best practices. In this role, extensive global travel is required to visit our fleet across the world, performing onboard maintenance and troubleshooting. To excel in this position, a comprehensive understanding, practical experience, and expertise in managing various Ship IT systems are essential. Moreover, you must be capable of validating and enhancing the underlying data as necessary.

You will be tasked with:

1. Installing and maintaining ship communication systems, such as VSAT and Fleet Broadband.

2. Overseeing business email and crew welfare communication software.

3. Managing Planned Maintenance Systems, preferably utilizing ShipNet One.

4. Handling Vessel Procurement and positioning Systems, also preferably ShipNet One fleet module.

5. Ensuring the proper operation of Vessel Safety Management Systems.

6. Managing Vessel Crew Management applications.

7. Maintaining vessel cyber security.

8. Supervising various other ship IT systems.

In addition, you should possess the capability to:

- Analyze data interconnections between independent systems for the purpose of integration.

- Extract reports from the underlying databases.

- Assess data validity and make necessary corrections.

Qualifications for this role include:

- Holding a degree in a relevant field.

- Possessing a minimum of 8 years of pertinent experience in Ship IT system management, including troubleshooting and supporting computer applications and operating systems.

- Demonstrating proficiency in Planned Maintenance Systems, including their implementation.

- Possessing a preferred background in marine engineering and sailing.

- Exhibiting strong administrative control over ship machinery, job scheduling, running hours monitoring, inventory management, and updating databases.

- Having expertise in managing vessel cyber security applications.

- Demonstrating familiarity with procurement systems on board vessels, monitoring ShipNet Fleet, and addressing database synchronization issues.

- Proficiency in extracting reports using available reporting modules, working with Safety Management Systems, and customizing reporting formats.

- Possessing knowledge of ship networking, Fleet Broadband Communication, and email systems, with the ability to troubleshoot related issues.

- Being proactive, well-organized, and results-oriented.

- Having the capability to work effectively under tight deadlines and as a collaborative team member.

Our client is a statutory board of the Singapore government & provides great working opportunity and tailored support.

Working Location: BUGIS

JOB RESPONSIBILTIES:

• To process the full-suite of payroll for Sinagpore and overseas employees
• Process monthly benefit claims for all employees
• To upload accruals, post general ledgers, prepare secondment billings and process payments, accounts clearance,
• handle audit queries and system testing for changes relating to payroll and claims;
• To verify timesheets and process invoices
• Any other tasks related to this role

JOB REQUIREMENTS:

• At least Diploma or equivalent
• Experience using SAP HR is preferred
• Tech-savvy with good proficiency in Microsoft Office and technology tools
• Strong aptitude to learn quickly and pick up new skills, highly adaptable
• Meticulous, detail-oriented and organized
• Independent and good team player

About Us!
The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

What Will You Do?

We are seeking a highly skilled and motivated Cloud Security Specialist to join our dynamic team and play a pivotal role in ensuring the security, integrity, and compliance of our cloud-based systems and applications. As a Cloud Security Specialist, you will work collaboratively with cross-functional teams to design, implement, and maintain robust security measures that protect our organisation's assets and data in cloud environments.

• Cloud Security Strategy: Develop, implement, and maintain an effective cloud security strategy and architectures that adhere to best practices, industry standards, and regulatory requirements.

• Security Architecture: Collaborate with engineering teams to design and implement common cloud security architectures, ensuring principles of least privilege, zero trust, defense in depth, and security by design.

• Infrastructure Security: Implement and manage security controls for cloud infrastructure components, including networks, virtual machines, containers, and serverless services. Apply security groups, network segmentation, and encryption to safeguard data in transit and at rest.

• Identity and Access Management (IAM): Design and enforce robust IAM policies to manage user access, authentication, authorisation, and privilege escalation within cloud environments.

• Security Monitoring and Incident Response: Set up and manage continuous security monitoring, threat detection, and incident response processes for cloud environments. Respond to security incidents, perform root cause analysis, and implement preventive measures.

• Vulnerability Management: Conduct regular vulnerability assessments to identify and remediate security weaknesses. Know how to apply patches and updates in a timely manner.

• Security Compliance: Ensure and assess cloud environments adhere to relevant government ICT/SS compliance frameworks and regulations.

• Security Automation: Build and maintain security automation scripts and tools to streamline security processes such as provisioning, configuration management, and incident response.

You will be a Great Fit if you:

• Have experience (2+ years) in designing, implementing, and managing security solutions in cloud environments (AWS, Azure, Google Cloud, etc.).

• Understand cloud security principles, including network security, encryption, identity and access management, and security monitoring.

• Are proficient in security tools such as intrusion detection/prevention systems, SIEM, vulnerability scanners, network firewalls, and web application firewalls.

• Have implemented security best practices within Infrastructure-as-Code frameworks (e.g. Terraform, CloudFormation, Ansible) to ensure secure infrastructure provisioning and configuration management.

Good to Have:

• Relevant professional certifications such as Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), AWS Certified Security – Specialty, or equivalent.

• Proficiency in scripting or programming languages (e.g., Python, PowerShell) for security automation and orchestration.

• Experience in using containerisation technologies, such as Docker, Kubernetes, AWS ECS, and knowledge in securing containers.

• Proficiency in implementing DevSecOps and CI/CD pipelines, with experience in relevant CI technologies such as Git, Gitlab, and Jenkins. Hands-on experience with security testing tools (e.g., SAST, DAST, SCA) and vulnerability management.

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14186924/31421e83-cc31-1ede-aabf-3cb902d9f26c

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $3,500-$5,500

Top 3 Must have skills / Primary skills Top 3 MUST have skills:

1. At least 1 to 3 years of hands-on experience in SAP technology as a functional consultant or tester

2. Experience in the preparation of test packages, perform functional testing, conduct user

acceptance test etc.

3. Working experience on the SAP Projects

Good to have skills (Optional)

1. Deep knowledge or understanding of SAP HCM modules

2. SAP HCM payroll knowledge/experience

3. Involvement in the SAP upgrade projects

4. Experience in conduction UAT sessions with the end users.

Detailed Job Description

1. Read through the functional design documents and understand the functionality of the existing

applications.

2. Working in a team and involved in the preparation of test packages/test data and perform testing.

3. Troubleshooting if any data issues and/or work with the developer in resolving the system issues

identified as part of the testing

4. Prepare the test data as per the test package and conduct the User acceptance test together with the

end-users design/test/implementation of SAP HR system, especially submodule SAP HR Payroll.

5. Experience on SAP HCM On Premise Human Capital Management

Clinical Specialist (Electrophysiology)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class US Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is a US healthcare company with a broadly diversified business across consumer, pharmaceutical and medical device segments. With over $93B in 2021 sales, they have more than 140,000 employees across 60 countries with a heritage of more than 130 years.

BRIEF DESCRIPTION OF ROLE:

The Senior Clinical Specialist is responsible for building relationships with key accounts and provides a clinical support majorly in Singapore. The position will develop business opportunities across the organization Medical range of products with the objective of leading the clinical support and migrating Biosense Webster new product for Account-based Business Plans. The role is also responsible for developing long-term positive customer relationships to build customer loyalty and confidence.

JOB RESPONSIBILITIES

• Achieve high levels of customer satisfaction through customer relationships, product support and services.
• Provide a clinical support in Singapore for 3D mapping procedures.
• Driving a 3D mapping procedure through a clinical evidence base to stimulate a demand.
• Identify development opportunities and increase unit growth, profitability and market share for target customers.
• Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate.
• Support sales, marketing and franchise teams and other organization Medical business/functional unit members through a cooperative and constructive approach to sales meetings, internal company relationships, account development and the resolution of day-to-day business issues
• Manage Account information through effective, timely reports and accurate customer records.
• Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate organization Medical from competitors.
• Work closely with marketing team in New product launch, meetings, training.
• Run Training for the Electrophysiology Techs.
• Reporting on cases.
• Work closely with Regional Marketing Manager and Regional Clinical Education Manager to ensure regional activities, launch readiness and use post-launch measurements to effectively deliver launch plans within an allocated territory.
• Work closely with Regional Clinical Education Manager to ensure regional Professional Education activities are well executed.
• To undertake any other duties or responsibilities deemed necessary, for the advancement of the Company

REQUIREMENTS

• Diploma / Bachelor degree in Medical Technology or Biomedical Sciences with 1-2 years of Electrophysiology experience
• Nurses / EP tech with relevant experience in Electrophysiology
• CEPIA (Australia) / IBHRE (USA) certification is desirable.
• You are to take on duties for emergency operations at the hospital including weekends and extended hours when required.
• Must be able to work under fast paced environment

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

S&P Global Market Intelligence

The Role: Senior Product Specialist, APAC Fixed Income

The Team:

Evaluated Bond service covers all major countries and currencies throughout Europe and North America and is expanding aggressively in the Asia Pacific markets. Our mission is to provide our clients with the highest quality of market data that can be used to support multiple business processes. Our next generation evaluation models provide unparalleled transparency to the marketplace.

The Impact:

This position will be for someone with a good understanding of how fixed income instruments are priced with special focus on corporate, government bonds and ABS. The successful candidate will be expected to perform pricing operations, analytics and become a credit product specialist in the designated area. Operational tasks such as data delivery, customer support, and client relationships will also be part of this role. SQL and VBA programming is also required to help develop and further enhance existing excel based tool kits.

Responsibilities:

· Responsible for accurately pricing various sectors of the APAC fixed income market using proprietary models

· Perform credit spread analysis and dealers quote research

· Analyze primary and secondary markets

· Maintain existing pricing models as well as increase sector coverage

· Assist and support all bond pricing/fixed income related projects

· Manage client challenges and general customer support

What We’re Looking For:

· Bachelor’s degree in Finance or Economics

· 4-6 years’ related experience and solid understanding of fixed income instruments, structured finance and loans

· Ability to engage and present to clients of all levels of seniority

· Ability to monitor macro and micro credit events and apply to daily workflow

· Strong analytical and programming skills in VBA and SQL is essential

· Excellent attention to details in writing and programming

· Japanese and Chinese skills are desirable but not essential

S&P Global Grade (relevant for internal applicants only): 9

The Location: Singapore

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

#LI-CC2

Distribution Specialist based in Singapore

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Distribution Specialist controls and ensures correct and compliant daily operation of the Singapore GDC Global Distribution Center to ensure correct on time delivery of replenishment orders to the countries it serves. To support correct functioning of the GDC, job holder also holds the responsibility for GDC Master Data quality, stock accuracy and availability. Through application of operational excellence and process development job holder guides the GDC through maturity stages from initially a simple cross docking operation to a fully functional pick pack ship operation with value-add services. The Singapore GDC Distribution Specialist is the key person for Supply Chain related Quality & Regulatory topics in Singapore.

Responsibilities:

Control the GDC Operation

• Key task of the Distribution Specialist is to ensure efficient and effective operation of the Singapore GDC. This includes control and guidance of the 3PL solution according to agreed service levels and standards. Over time the GDC will develop from a simple cross-docking operation to a fully operational pick, pack ship operation. Job holder will be required to guide this evolution process for the GDC.

Stock Accuracy and Control

• As the process owner in the APAC GDC the he/she is responsible for stock control and accuracy in all processes, ensure compliance with the requirement of SOX and regularly monitor 3PL performance in this area.

Overall Master Data Control for the Singapore GDC

• Master Data plays a key role in the overall operation and functionality of the Singapore GDC. As data exists in multiple systems and need to be transacted through various ERP solutions strict control is essential to the operation. Work closely with the Global Master Data team on the data governance, with the countries served by the GDC and with the GDC suppliers on the content of the data. Product master data in AX is required to be set up in synchronisation with the market processes.

GDC Service Level Performance

• This role monitors and reports the GDC service performance. Where needed corrective actions will be initiated and followed up.\

Operational Excellence and Process Development for the Singapore Supply Chain

• This role will drive the operational excellence and process development for the overall GDC. Lean methodologies, GMP and GDP principles will apply to deliver to the improvement goals. The job holder makes sure the GDC operates in full compliance with local regulation, global regulations and Smith & Nephew policies and practices.

Value-add services (e.g. Labelling, Inserts)

• Post go-live several value-add services can be run from the Singapore GDC. This function will evaluate, recommend, and initiate via appropriate business cases the use of these services.

Occupational Health, Safety & Environment (HSE) / Quality responsibility

• Complies with all HSE and quality policies and procedures as required by job function and completes all required HSE and quality training.

Requirements:

• Minimum 3 to 5 years’ experience in operational roles.
• Organizational skills and methodical approach
• Ability to drive continuous improvement
• Ability to work under pressure and meet deadlines often with conflicting priorities
• Time management skills
• High attention to detail and accurate with numbers
• Pragmatic problem-solving skills

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

Roles and Responsibilities:

• Supporting trading platforms for Derivatives (Futures, Options) and FX
• User ID creation, Account Tagging and Order Routing Enablement for all trading platform
• Perform technical onboarding assistance for DMA (Direct Market Access) clients
• Handle queries of trading connectivity, DMA systems, data centres, Exchange co-location
• Participate in projects which include new systems (end-to-end) on-boarding, trading platforms, market data, etc
• Improve/implement new Exchange gateways on existing and new trading systems (CQG, TT, STELLAR etc)
• Communicate with traders & client to pinpoint technical issues
• Market data Reporting and Enablement for trading platforms

Requirements:

• Preferably 1 years' experience in Derivatives and FX Market Access and Connectivity
• Possess good working knowledge of Electronic Trading systems (CQG, TT, STELLAR)
• Good understanding of FIX protocol and customized connectivity solutions (bridges etc)
• Able to work on rotating shift and Public Holiday

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Specialist - Talent Acquisition & Training who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ensure that the company's objectives and sales targets are met
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Our client is a Manufacturing MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Admin Executive to be part of their Administrative team for ongoing transformation projects. They are located in the West – easily accessible.

The Admin Executive's responsibles are:

• Responsible in providing administrative support in database system.
• Make sure the accuracy of timesheet and attendance record.
• Handle general administrative duties.
• Any other ad-hoc duties assigned by the supervisor

Job Requirements:

• Min Diploma and above
• At least 3 years of relevant working experience in database system administrative.
• Proficient in Microsoft Excel

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

“Who We Are as a Company”

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."

“Discover the team behind the scenes”

The team of Customer Engagement Specialists is committed to delivering exceptional customer service. They operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions. As a Customer Engagement Specialist, the role involves being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents. This role plays a pivotal part in ensuring a positive customer experience and efficient document collection.

"Role Sneak Peek"

Your primary responsibility is to provide top-notch customer service while also employing your sales-driven skills daily.

You have the flexibility to use a range of different sales tactics in conversations to meet departmental KPIs. This role encompasses being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience."

"Workday Activities"

The daily routine of a Customer Engagement Specialist involves answering customer inquiries through various channels, including calls, email, and chat. This role focuses on clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs. Sales skills are applied to identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.

"The Essential Qualities"

You must possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience. You should prioritize a customer-centric approach, displaying a strong commitment to delivering exceptional service. Additionally, excellent communication and persuasive skills are essential for success in this role.

"Valuable Additions"

It's advantageous to possess prior sales experience, even if it's from a different industry. A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.

Working Hours:

• 10 am - 7.30 pm
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

OUR COMPANY

In Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case.

Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support we have a pre-defined career track that recognizes your achievements and rewards you for your contributions.

WHAT YOU WILL DO

• Triage & Managing the Queue - ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. And also verify the contact and hotel information.
• Self-assignment - you will assign yourself cases from the queue not only in areas where you have expertise, but in subjects that will challenge you and help you grow.
• Case Management - We do not follow a tiered support structure; rather, you will own each case from Opening to Resolution. By relying on Training, Playbooks, Knowledge, and Peers, you will quickly learn to troubleshoot and resolve cases across all Duetto products.
• Escalations - You will need to document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering.
• Once you have on-boarded for one year and have become an independent contributor, you may be eligible for promotion to Senior Specialist. Senior Specialists have the following added responsibilities: peer review of knowledge articles, peer review of case escalations, and system monitoring (using tools such as sentry.io, sumologic.com, etc.)

QUALIFICATIONS

• University degree
• 2+ years experience in Hospitality or Hospitality Technology
• Client Centered Approach and Professional Orientation
• Self-driven, motivated over-achievers will fit well with our team culture
• Good team player, flexible and a positive attitude
• Intelligent, problem solvers will be successful when troubleshooting complex, technical issues
• The ability to articulate a path to resolution in written English is crucial to success in this role
• We need professionals who can defuse volatile situations
• 50% of our cases are issues dealing with integrations and data quality, so you must be strong analytically.Familiarity with XML is a big plus.
  Ability to manage large complex spreadsheets and familiarity with XMl is a huge plus.
  

PREFERENCES

• University Degree
• Experience with ticketing systems (Service Cloud, JIRA, etc.)
• Hotel experience in Front Office, Sales, Reservations or Revenue Management
• Ability to work under pressure

About Duetto

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ven Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.

Apply here

https://boards.greenhouse.io/duettoresearch/jobs/5375157

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East and are easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Scope:

• Analyze customer purchase orders to determine specifications. Input orders into the ERP system, overseeing portal management.
• Engage with warehouse roles, Sales, and Quality teams to ensure timely order resolution, prioritizing based on shipping deadlines.
• Utilize ERP system for research and resolution.
• Ensure prompt shipment for vital orders through internal coordination and stakeholder liaison.
• Resolve customer claims, manage credit processes, and implement corrective actions.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.
• Proficiency in Program Management and/or Customer Support.
• Capability to efficiently enter substantial order volumes into the system.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Our client is a well-established MNC, market leader in the Automation Solutions industry. They are looking for a Key Account Specialist to assist their team for the next phase of their business. They are located in the East – easily accessible.

Responsibilities:

• Establish strong connections with potential/existing customers to comprehend their service needs, providing/ensuring effective customer service
• Provide comprehensive information about the company’s products and services, addressing any enquiries promptly
• Expand the company’s existing customer base, and maintain the current key accounts by identify potential opportunities
• Collaborate with the company’s engineers and technical professionals to prepare/maintain accurate costing plans and customer documentation
• Ensure customer satisfaction by demonstrating cost-effective solutions and operational enhancements
• Provide technical training and guidance to the various customers, enhancing their product knowledge
• Formulate detailed sales engineering reports by collating/analyzing the various sales data
• Contribute to the collective team effort by achieving specified objectives and targets as required
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in a relevant field of Engineering (Relevant working experience can be considered as well)
• Minimum 1 year of relevant Key Account sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Requisition ID: R000053006
Job Location: Singapore - Jurong Island

To submit application, please click below posting link or copy and paste to a new browser:

https://chevron.wd5.myworkdayjobs.com/jobs/job/Singapore-Central-Singapore-Singapore/Process-Safety-and-OE-Specialist_R000053006

Responsibilities for this position may include but are not limited to:

Facilitate the implementation, compliance, communication, and continual improvement of the Process Safety (PS) & Operational Excellence (OE) Management program.

Process Safety

Facilitate PHA & LOPA for process units on a Cyclic schedule, Capital projects and Management of Change (MOC).

Manage the Facility's Risk Management Program, which includes the Risk Management Metrics, Bow Tie diagrams, Safety Critical Interlocks & Alarms and Risk Reduction plan.

Facilitate Safety Case, Consequence Modelling and Quantitative Risk Assessments (QRA).

Build TechSafe risk assessment fluency and competency in the organization.

OE MSC advisor (Operation Excellence Management System Cycle)

Facilitate & manage the OE Management System (OEMS).

Facilitate the OE Safeguard Assurance program.

Align with OE Leadership Team (OELT) and OE Process sponsors and advisors on the development of the OE business plan.

Provide support to line function leaders to improve the effective application of OE processes using MSC self-assessment tools.

Conduct OE field review to assess effectiveness of OE implementation and provide recommendation for continual improvement.

Build fluency and competency of the OE Management System Cycle (MSC).

Required Qualifications

Bachelor’s degree in engineering.

5 years of experience in refinery, petrochemical or chemical industry.

Strong facilitation and communications skills.

Able to work independently and a team player.

Certified PHA and LOPA facilitator will be an advantage.

Familiar with Chevron Operation Excellence Management System (OEMS) will be an advantage.

Demonstrate "We Lead" behaviors.

About the Company

My client is a leading renowned conglomerate which serves as a bridge between workers and employers, they help to connect with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions, by supporting nation-wide manpower and skills upgrading initiatives. With their rapid growth and expansion, they are currently looking for a dynamic practitioner to join their ranks.

About the Job

As the Principal Specialist for Planning & Strategy, you will assist the Deputy Director to manage a team to work on facilitating discussions and developing effective measures and strategies for the organisation’s needs.

• Negotiate, coordinate, and liaise with both internal and external stakeholders
• Conduct relevant studies of industry groups, worker segments, overall employment and employability landscape, and/or ad hoc studies to identify latest trends and opportunities
• Assists to support the senior management with new matters that arise by making sense of emerging issues and gaps that do not fit neatly into categories, as well as corporate and strategy matters, including monitoring and tracking KPIs
• Organize and conduct annual corporate planning sessions and seminars, as well as ad hoc brainstorming sessions to conceptualize the overall workplan
• Communicate the overall corporate strategy, provide analysis and relevant insights to support and guide management in decision-making
• Prepare and present regular reports and topical presentations to the senior management, involved in staffing work; which encompasses preparing Minutes Writing for the senior management
• Oversee, maintain and track clean data to be utilized for data analysis
• Other duties assigned

about the team

Reporting to the Deputy Director directly, you will be involved in engaging multiple stakeholders including government agencies, conducting evidence-based studies and analysis and implementing effective strategies.

Skills & Qualifications Required

To be a successful candidate, you should possess at least a Bachelor Degree in Business/ Human Resources or within areas of discipline, with at least 6-8 years of relevant experience in planning and strategy formulation, with strong project management and negotiation skills.

To apply online, please use the “apply” function, alternatively, you may contact Gwendelyn at 6510 1350.

(EA: 94C3609/R2198474)

Job Description:

· Troubleshoot and rectify any technical issues that arise during the manufacturing processes.

· Monitor manufacturing processes to ensure their efficient and adherence to quality standards.

· Collaborate with the Production Manager to oversee and execute the specified goals, operational performance, process efficiency, and KPIs within the manufacturing processes.

· Monitor the Overall Equipment Effectiveness throughout the manufacturing processes to improve and optimise its operational performance.

· Examine essential operational metrics, conduct data analysis, and identify issues and opportunities for enhancement within the manufacturing processes.

· Continuously enhance manufacturing processes to achieve optimal cost-efficiency, quality, and reduced delivery lead times.

· Responsible for the design of automation process equipment, integration of platform equipment, and establishment of interfaces with operational and equipment platform systems. This includes control and monitoring logic, spanning both basic and detailed design phases.

· Liaise with various stakeholders, including Production, Quality, Engineering, IT owners, and vendors, to efficiently reduce downtime and enhance throughput.

· Initiate project management procedures which include cost, quality, scope, and schedule to guarantee timely delivery.

· Uphold a safe work environment by diligently enforcing safety rules and regulations across all work areas.

Requirement

· Min. Diploma or Degree in related Engineering fields

· Minimum 5 years of experience in the manufacturing industry, specifically with automation processes.

· Possess excellent communication skills and a collaborative team spirit.

· Proactively dedicated to implementing innovative solutions for task completion.

· In-depth knowledge of GMP and the pharmaceutical industrial.

· Knowledge in safety systems and adept at enforcing safety rules and policies.

If interested, please email your resume to [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is an Life-science MNC, one of the leading players in the Trading & Distribution sector. Due to business needs, they are now recruiting a Product Specialist to be part of their team for ongoing transformation projects. They are located in the West.

The Responsibles of the Product Specialist are:

• Responsible for managing existing and growing new accounts in various industries, which includes Academic, Research, Healthcare and/or Life Science.
• Responsible for selling scientific devices and consumables with the ability to support demonstrations
• For Product Specialist (Healthcare) – Selling scientific and medical devices such as diagnostic reagents with the ability to support demonstrations (Relevant training will be provided).
• Provision of pre-sales and post sales technical and application advice and support to customers.
• Business development of new and current products to maintain our market leadership
• Building and maintaining good relationships with prospective clients and key account opinion leaders.
• Create, submit sales report on our CRM software.
• Opportunities for overseas product training are available.
• Ad-hoc duties as assigned.

Requirements:

• Min Degree in Life Sciences related discipline
• Good communication and interpersonal skills.
• Experience in handling laboratory equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

EA License No: 19C9682

EA Personnel No: R2198636

EA Personnel Name: Oh Puey Xin

About Us!

The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

What Will You Do?

• Develop, maintain, and operationalise a Threat Risk Assessment framework for HDB to identify and mitigate the threats and risks in its IT systems and programmes.

• Work with key stakeholders to ensure high cybersecurity posture of application systems through activities such as the following:
i. Promote secure coding practices.
ii. Review of Vulnerability Assessment and Penetration Testing (VAPT) Cases
iii. Facilitate remediation of vulnerabilities arising from application security testing
iv. Setup DevSecOps through CI/CD pipeline
v. Securing Cloud Workloads
vi. Procure & Maintain Security testing Tools/services to support source code review and VAPT.

• Related works include Threat Risk Assessment, project specific cybersecurity specification, cybersecurity proposals evaluation, cybersecurity design review, System Security Acceptance Test and review, Vulnerability Assessment and Penetration Test.

• Manage and promote IT security awareness and outreach programme.

• Keep abreast of the latest industry ICT security practices and technologies as well as emerging threats and vulnerabilities and recommend appropriate controls for implementation to improve the enterprise security posture.

• lead and/or participate in the adoption of new technological advances and best practices in infrastructure security systems to mitigate security risks.

You will be a Great Fit if you:

You should possess a strong background in ICT Security, Information Security, Information Technology, Computer Science, Cybersecurity or equivalent.

• At least 2 years of experience in ICT works involving the setup, development, and management of web-based systems, with at least 2years of relevant ICT security work experience.

• Preferably possess one or more appropriate IT security certifications, such as CISSP, CRISC, CISM, CISA, CEH, etc

• Preferably with strong knowledge and experience in information and cybersecurity risks, controls, vulnerability assessment/penetration testing, compliance, and industry IT/cyber security best-practices.

Good to Have:

• Domain knowledge of access control; telecommunications and network security; cloud security; Cybersecurity & information security governance and risk management; software development security; cryptography; security architecture and design; operations security; security incident response and management; business continuity and disaster recovery planning; legal regulations, investigations, and compliance; physical (environmental) security

• Knowledge in IT security principles and IT controls as well as industry best practices and frameworks pertaining to IT Controls (IM8, COBIT, ISO27001/2 etc.)

• Good understanding of the current IT/Cyber Security landscape Great Attitude to bring the best out our team
• work beyond business hours including weekend when necessary.

• possess good interpersonal and communication skills.

• demonstrate a strong sense of urgency and have good troubleshooting and problem-solving skills with good attention to detail.

• conduct research on ICT and cybersecurity technologies where necessary to perform the assigned tasks.

• have good command of written and oral English

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14187538/e929e687-e501-1eee-aac1-aec83c51e0b4

location: Bras Basah
working days: 5 days
Working hours: 9am-6pm
Salary: $3800 - $5500

About the Job

The candidate will work closely with client servicing teams in creating engaging content. The candidate’s daily role includes creation, curation, planning and research to develop content strategies that connect businesses and users in the B2B environment.

Requirements

• Candidate should preferably possess at least a Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Marketing, Mass Communication.
• At least two years of experience in B2B digital marketing and communication
• Good understanding of performance measurement metrics in Google analytics, Content Management System and digital media platforms
• Applied knowledge of SEO and SEM

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Summary:

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

Responsibilities:

• Contact delinquent customers for payment and containing flow of delinquent accounts.
• Provide customers with sufficient information and the appropriate methods to make payment to the Bank.
• Review customers' profiles and introduce the most effective collection actions.
• Negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank.
• Escalate irregular cases promptly to team leader for advice and direction.

Requirements:

• 6 months contract, with extension option by Bank.
• Minimum diploma holder with 1 year of relevant experience.
• Knowledge / experience in customer service, telemarketing and call centre will be added advantage.
• Good communication skills, preferably proficient in multiple languages / dialects.
• Emotionally resilient with good negotiation skills.
• Good analytical and decision-making skills.
• A team player with good interpersonal skills.
• Proficient in Microsoft Office applications.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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THE ROLE

This role requires excellent time and project management and can work well under tight timelines. Being able to work with multiple stakeholders at once and is comfortable with presentation and discussion in a relatively big group. This individual will get the opportunity to learn how to support a brick-and-mortar business with close to 500 stores island wide.

• Liaise with internal stakeholders and agencies for thematic and Always-on marketing campaigns including in-store POSMs and social media assets.
• Work closely with commercial and PR agency for planning and execution of press releases, KOLs. engagements and media events.
• Responsible for social media monitoring on customer sentiments, tracking online buzz, competition and be aware of market changes and development.
• Identify best practices and share learnings and ROI analysis from past social media marketing campaigns. Manage the social media marketing budget to optimize spend and performance based on insights and data.
• Support customer service for any customer enquiries.
• Ensure continuity of brand specific promotions and consistency of implementation in store.
• Ensure high level of commitment at store level for store specific promotions.

ABOUT YOU

• A diploma or degree, preferably in Business or Marketing.
• 3 years marketing experience in retail or FMCG
• Passion in 360 campaign planning and events management
• Have experience in loyalty app is a plus

BENEFITS

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement