Castlery is seeking for a curious and motivated Category Management Specialist to join our Category team.

As a Category Management Specialist, you will play a crucial role in executing and enhancing home furnishing related category plans. You will be the right-hand man to the Category Planning Manager in category assortment expansion goals, optimizing product mix, and ensuring the successful delivery of market-leading products.

You will also support cross-functional teams within Castlery to bridge the technical, design and business aspects of each product launch. This role demands a dynamic individual with expertise in category planning, product management, and comprehensive involvement in the end-to-end product development lifecycle to create a comprehensive and relevant product assortment for our customers.

What you’ll be doing

• You will execute the product vision, strategy, and roadmap in alignment with the overall category strategy to drive the expansion of product category.
• You will collaborate with the category merchandising team to identify and capture emerging opportunities within the market. Stay abreast of market trends, customer needs, and industry innovations to provide valuable insights contributing to the overall category strategy.
• You will manage the end-to-end product development process, ensuring alignment with design visions, quality standards, production requirements and market demands.
• You will collaborate closely with cross-functional teams to execute category plans and align with overall product roadmaps. Ensure products are launched on time through close collaboration with category merchandising, product design, buying and quality teams.
• You will liaise with marketing and sales teams to optimize the product mix and contribute to the development of go-to-market strategies. Work collaboratively to create comprehensive and customer centric product positioning and use cases.

What you’ll need

• Bachelor’s degree in Product Design/ Business/ Product Management/ Merchandising/ Economics or equivalent field.
• At least 5 years of consumer product development experience, preferably experience in commercial product design, curation, or styling. Proven success in launching and developing products within a competitive market.
• Experience in home décor categories such as lighting and mirrors is a strong plus, with a preference for expertise in curating cohesive product assortments that harmonize with furniture and enhance various room styles.
• Strong analytical skills with the ability to interpret data, emerging trends, and make data-driven decisions.
• Effective communication and interpersonal skills to collaborate effectively with cross-functional teams and build relationships with vendors.
• Proactive, ‘can do’ mentality combined with a track record of successful execution of strategies and activities.
• Ability to work independently in a highly ambiguous, dynamic growth environment, with strong attention to detail and exceptional organizational skills.

What we promise

Our first promise - the ride of a lifetime

You’ll be joining a company in its most exciting phase; we’ve proven our product market fit, and with the growing online penetration of furniture, we’re now focused on hypergrowth. You’ll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.

Our second promise – a place to thrive

We’re building a company that has people as one of the company’s core pillars for success. It’s our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We’re committed to our employees’ growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.

Responsibilities:

• Lead the execution of regional marketing strategy and development plans to generate regional revenue and drive conversions. Working collaboratively with Brand & Product Marketing to activate programs in the region.
• Identify regional growth opportunities, customer segment trends, and relevant competitive activities that influence customer development performance. Adopting a growth mindset for continual improvement of campaigns to drive performance marketing, working closely with the Growth Marketing Manager and other cross functional leaders.
• Establish sales enablement activities, leveraging marketing and product management for consistent customer engagement, and support for new sales pipeline growth with the sales teams.
• Manage direct agency relationships as applicable in the design and implementation of campaigns localized to regions.
• Serve as the central point of contact for regional marketing for the assigned region, and escalation to the Regional MD. Supporting the regional business team to customize assets to reflect the local market.
• Provide line management support Regional Marketing, coaching, developing, guiding, and being a point of escalation.
• Define the activities that are locally meaningful, establish awareness of the organisation, and focus on lead generation. Contribute to the identification of priorities across regions that positively impact the organisation.
• Develop KPIs and goals aligned with performance marketing metrics, track marketing performance, and develop reports against established goals and objectives; recommend adjustments. Provide proactive data analysis for regional recommendations on trends and future opportunities. Working with the Growth Marketing lead and the analytics team.
• Establish regional marketing operational processes to migrate from ‘growth’ to ‘in life’ approaches aligned to outcome-focused metrics, including field marketing support setup and team coordination.
• Develop and maintain detailed knowledge of the organisation’s strategy, current and emerging solution capabilities, and strategic direction for advocacy efforts and team capabilities.
• Working alongside Marketing teams on new activities, to develop and sustain strong relationships with business teams and stakeholders at a global scale. Adopt Marketing Technology and Operations processes and governance, to the extent it is relevant.

Requirements:

• Experience and knowledge of performance marketing especially in the South Asia region
• Knowledge of media planning, buying, optimization of campaigns to drive better performance.
• Experience of analyzing data that represents marketing performance for sales.

EA License Number: 23C1935 | EA Personnel Number: R1551292

We are seeking a highly skilled Senior Cloud Architect with deep expertise in Microsoft Azure to design, implement, and manage cloud solutions for our enterprise clients. The ideal candidate will have extensive experience in cloud architecture, design, and optimization, with a focus on delivering scalable, secure, and reliable Azure solutions.

Key Responsibilities:

- Cloud Design and Architecture

- Design and implement secure and scalable Azure-based cloud solutions.

- Work with stakeholders to understand business requirements and define cloud architecture.

- Development and Deployment

- Develop and deploy cloud applications and services.

- Optimize cloud environments for performance, cost, and security.

- Collaboration

- Collaborate with cross-functional teams to integrate cloud solutions.

- Provide technical guidance and support to development teams.

- Monitoring and Maintenance

- Implement monitoring solutions to ensure high availability and performance.

- Manage cloud resources and ensure compliance with industry standards and regulations.

Qualifications:

- Proven experience as a Cloud Architect with a focus on Azure.

- Strong understanding of cloud architecture, design patterns, and best practices.

- Experience with Azure services, including Azure App Services, Azure Functions, and Azure DevOps.

- Familiarity with security and compliance frameworks.

- Excellent communication and collaboration skills.

About BullionStar:
BullionStar is a trusted and premier bullion dealer in the precious metals industry, providing customers with a convenient and secure platform to buy, sell, and store bullion. With a strong focus on transparency and regulatory compliance, we are committed to maintaining the highest standards of integrity in all our operations.

Job Summary:
BullionStar is seeking an experienced and detail-oriented AML Compliance Specialist to join our team. The successful candidate will be responsible for ensuring that BullionStar adheres to all applicable Anti-Money Laundering (AML) regulations and guidelines, implementing effective AML controls, and supporting the continuous improvement of our compliance framework.

Key Responsibilities:

• AML Management: Provide support to develop, implement, and maintain the company’s AML policies, procedures, and controls to ensure compliance with MAS regulations and local legislations.
• Transaction Monitoring: Conduct transaction monitoring to detect and report suspicious activities. Review and analyse alerts generated by our AML monitoring system.
• KYC/Customer Due Diligence: Conduct Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Customer Due Diligence (ECDD) processes for new and existing customers. Review information and documentation received, ensuring accuracy and compliance with regulatory requirements. Approve or escalate cases as needed to ensure proper risk assessment is completed before allowing transactions to proceed.
• Customer Liaison: Work directly with customers to guide them through KYC/AML documentation processes, answer inquiries, and ensure compliance is maintained.
• Reporting: Prepare and submit Cash Transaction Reports (CTRs) and Suspicious Transaction Reports (STRs) to the relevant authorities in a timely manner.
• Training & Awareness: Provide regular AML training and guidance to employees to enhance their understanding of AML obligations and best practices.
• Regulatory Reporting: Ensure accurate and timely submission of regulatory reports and filings as required by MAS and other regulatory bodies.
• Continuous Improvement: Stay updated on changes in AML laws, regulations, and best practices. Recommend and implement enhancements to the AML compliance framework.
• Collaboration: Work closely with other departments, including stakeholders, legal, and operations, to ensure a cohesive approach to compliance.

Qualifications:

• Diploma in Finance, Business, Law, or any related field.
• Minimum of 2-3 years of experience in AML compliance, preferably within the financial services or precious metals industry.
• Strong knowledge of MAS AML/CFT regulations and PEP screening.
• Experience with transaction monitoring systems and KYC/CDD/ECDD processes.
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to train others.

Location

The job location is at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

Salary and Benefits

The salary is dependent on your capability, experience and skills. The typical starting salary is from SGD 3,000 to SGD 4,500 per month for a driven candidate plus up to three month's bonus salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.

What you will do:

As a Supply Chain Specialist, you will be reports to the Logistics & Distribution Program Management/OPEX Leader, APAC. The incumbent is required to provide operational support to the L&D organization in the area of planning, reporting, logistics and distribution cost analysis and modelling, work closely with material planning team to conduct supply planning optimization analysis, operation efficiency analysis, budgeting and project management. The person will also be required to either lead or support key regional operational excellence initiatives and projects and programmes and ensure their completion and delivery of results.

How you will do:

• Prepare weekly or monthly L&D management reports & presentation materials as and when needed and provide detailed analytics on the reports,
• Conduct cost and efficiency analysis for all L&D related projects and studies through the development of appropriate templates & models. Collects and analyses data systems, procedural activities and information flows, and assess the efficiency and costs of supply chain processes,
• Recommend improvements in the area of reporting, supply planning, customer service, inventory management, logistics and distribution cost optimization,
• Lead/Support implementation of L&D projects in system integrations, continuous process improvements, new logistics & distribution projects and S&OP process. Manage project management activities for functional projects. Responsible for profitable and timely execution of specific project or projects,
• Support Operational Excellence culture building programs and work with regional teams to build a continuous improvement environment,
• Support the development of L&D policies and procedures in accordance to JCI policies and SOX requirements,
• Manage Governance and Cadence for KPIs and reporting,
• Implement controls and improvement mechanisms for KPIs and reports and tracking to ensure a predictive rather than reactive operation,
• Support any ad hoc projects as and when assigned by the supervisor
• Location: Serangoon North Ave 5

What we look for:

• Degree holder
• Certified Lean Six Sigma Yellow/Green Belt (preferred),
• Minimum 2/3 years of relevant working experience within a MNC environment preferably with few years of experience as a Business/Financial/Supply Chain Analyst,
• Enthusiastic individual with high initiative; embraces challenges in a dynamic environment,
• IT savvy with advance Microsoft Excel skills,
• Experience in SAP with knowledge on Power BI, Power Automate tools is a plus,
• A team player with good interpersonal and communication skills,
• Analytical and logical with ability and confidence to present to senior management,
• Ability to work under pressure with multiple projects while meeting challenging deadlines.

Position Overview:

The Digital Marketing Specialist will play a critical role in shaping our social media

presence and strategy. You will develop and execute social media marketing plans,

maintain customer relations, provide market insights, and manage the social media

team. Your goal will be to leverage social media to acquire customers, enhance brand

loyalty, and achieve our marketing objectives.

Key Responsibilities:

• Strategic Planning: Contribute to the overall marketing strategy by leveraging

social media platforms to identify and acquire customers. Develop

comprehensive social media marketing plans and programs for each product,

including directing promotional support and campaign execution.

• Customer Relations: Maintain and enhance online relations with customers

by organizing and developing specific customer-relations programs. Engage

with the audience to foster a positive brand image and address customer

inquiries.

• Market Analysis: Provide short- and long-term market forecasts and reports

by overseeing the collection, analysis, and interpretation of market data. Utilize

insights to create new strategies for market development and identify growth

opportunities.

• Strategy Development: Create and implement innovative strategies for

market development. Acquire and analyse data, consulting with internal and

external sources to refine and adjust strategies as needed.

• Research Database: Maintain a comprehensive research database by

identifying and assembling relevant marketing information. Use this data to

inform decision-making and strategic planning.

• Information Provision: Offer marketing information by responding to

questions and requests from internal stakeholders and external partners.

Ensure that accurate and relevant information is readily available.

Qualifications & Skills:

• Education: Bachelor’s degree in Marketing, Communications, or a related field.

• Experience: Proven experience in social media management, with a strong

understanding of various social media platforms and digital marketing

strategies. Experience in [specific industry, e.g., apparel or sports] is a plus.

• Skills: Proficiency in social media management tools, content creation, and

analytics. Strong organizational, communication, and leadership skills.

• Analytical Abilities: Ability to analyse market data, forecast trends, and make

data-driven decisions.

• Creativity: Innovative thinking with a creative approach to problem-solving and

content development.

• Leadership: Experience in managing and developing teams, with a focus on

motivating and mentoring staff.

RESPONSIBILITIES

Serve as member and supporting the regional GBTO/COO/RSG/ACH team in managing the Sourcing activities, Third Party Risk Management from sourcing perspective, sourcing category management and supplier relationship management as well as transversal project management. Support on sourcing governance, controls, and communication.

Main Responsibilities:

Lead the standard end-to-end Sourcing process on the assigned categories: from market research, understanding of the internal client’s and the business requirements, followed by RFP process and contract implementation.
Partner with key internal functions including IT, Legal, Compliance, Finance etc. across Asia locations and also with Group Sourcing team based in Paris.
Achieve category cost improvement targets through price negotiations. This would require analysis of complex supplier proposals and use decision-making tools and models, including financial and non-financial criteria, to facilitate award recommendations.
Negotiate contracts, terms, and conditions with suppliers and ensure compliance to Group requirements.
Collaborate with internal clients ensuring their satisfaction, whilst securing the sourcing processes.

Risk Management:

Support to define, enhance, document, and implement Strategic Third-Party Risk Management standards in terms of policies, processes, SLAs, interface to other processes, key procedures, data and systems used to support the process.
Establish process and controls to reduce operational, supplier and legal risks and enhance efficiency.

Category Management and Supplier Relationship Management:

Leading in-depth spend analysis and data mining in order to deliver strategic and comprehensive category management plan.
Identification of the key supplier and maintain effective governance and communication with the senior management of SG and the vendors.

Governance:

Ensure Sourcing process compliance with Group standards and maintain a culture and practice of highest ethical standards and behavior.
Managing the management reporting to provide visibility to management on Sourcing topics
Drive standardized procurement and third-party risk governance processes to support Third Party Management & Sourcing objectives and strategies.
Monitor the sourcing performance and to follow-up the project pipeline.

Project Management:

Leading or assisting to various transformation projects to improve the Sourcing process.
Support the development of tools to perform third party risk and control analyze the efficiency of the controls

PROFILE REQUIRED

Strong experience in Sourcing / Vendor Management and ideally from Banking industry
Strong interpersonal and stakeholder management skills, energetic, proactive and positive can do attitude
Strong knowledge in Asia market benchmark and local regulatory requirements
Knowledge and understanding of contracts and legal clauses
Knowledge of PowerBI and system development workflow is a plus
Solid presentation and communications in English both verbal and written
Solid analytical skills, number person with high quality deliverable
Take leadership role, strong sense of accountability and ownership
Willing to lean and develop skill
Simplification mindset
Ability to work in a challenging environment and speedy in response and efficient
Attention to details.
High standards of ethics and team spirit
Occasional travel may be required and other duties outside of the above may be requested on an ad-hoc basis

Responsibilities

• Ability to lead the team and assist in preparation of BIM model and content for BIM Coordination meetings
• Adhere to BIM execution plan and project workflow criteria under the direction of Architect incharge
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely
• Leveraging BIM software and tools as a methodology to coordinate design documentation
• Assist in updating BIM standard and template for the project
• Be familiar with BIM submission, regulations and guidelines
• Provide guidance and conduct in-house BIM training to other team members
• Develop discipline specific BIM modelling content

Requirements

• Degree in Architecture or equivalent from any recognised tertiary institution preferred
• Specialist Diploma in BIM
• Minimum 5 years relevant working experience in building construction (Architecture), Singapore
• Good knowledge of Authorities' requirements and overall project process
• 5 days work week, Mondays to Fridays
• Working location: Central, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

We are seeking a talented and dedicated Senior Paid Ads Specialist to manage and optimize both Google Ads (PPC) and Social Media Marketing (SMM). This role combines data-driven strategy and creative execution, helping brands build a powerful online presence across key social platforms, including Google Ads, Facebook, Instagram, TikTok, and LinkedIn. As a core team member, you’ll oversee all aspects of our clients’ paid ad campaigns, from initial planning to ongoing optimization. Join us and work with some of Singapore's leading brands, driving real impact and growth.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Work on high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Social Media Marketing (SMM) Responsibilities:

• Campaign Creation & Strategy: Develop and execute integrated social media campaigns across platforms like Facebook, Instagram, TikTok, and LinkedIn, including budget planning and content ideation.
• Content Strategy: Plan and distribute engaging content in various formats, ensuring alignment with each brand’s voice and objectives.
• Audience Insights & Optimization: Collect and analyze audience data to create comprehensive reports, refining future campaigns based on specific KPIs.
• Brand Consistency: Ensure cohesive messaging across all social platforms by collaborating with internal teams and external partners.
• Competitive Research: Monitor competing brands and stay informed about social media trends and tools to ensure we remain industry leaders.
• Performance Reporting: Regularly update clients and team members on campaign progress, providing data-driven recommendations to optimize performance.

Google Ads (PPC) Responsibilities:

• Keyword Research & Optimization: Conduct thorough keyword research, create compelling ad copy, and optimize bidding strategies, conversion rates, and calls to action to drive campaign success.
• End-to-End Management: Lead the planning, execution, and management of PPC campaigns, ensuring that goals and timelines are met.
• Data Analysis & Tracking: Perform data analysis using tools like Google Tag Manager and Google Analytics, providing insights and actionable recommendations to enhance performance.
• Monitoring & Reporting: Monitor keyword costs, split testing, landing page effectiveness, and cost per conversion to continually improve campaign outcomes. Provide monthly reports with data-driven insights and strategic recommendations.

Additional:

• Client Communication: Serve as the primary client contact, managing emails, calls, and online meetings to provide regular updates on strategy and campaign progress.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Collaboration & Best Practices: Collaborate and communicate effectively with team members, sharing paid media best practices and advising on client campaign improvements.
• Industry Awareness: Stay up-to-date with industry news, trends, and best practices to continuously improve campaign outcomes.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: At least 2 years managing paid ads, or 1 year in a digital agency setting.
• Skills: Exceptional client management and communication skills; proficient in written and spoken English.
• Attributes: Proactive, responsible, resourceful, with a positive and team-oriented mindset.

Join us and make a direct impact on prominent brand campaigns while building your career in a growth-oriented and socially responsible company!

Responsibilities

• Ability to lead the team and assist in preparation of BIM model and content for BIM Coordination meetings
• Adhere to BIM execution plan and project workflow criteria under the direction of Architect incharge
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely
• Leveraging BIM software and tools as a methodology to coordinate design documentation
• Assist in updating BIM standard and template for the project
• Be familiar with BIM submission, regulations and guidelines
• Provide guidance and conduct in-house BIM training to other team members
• Develop discipline specific BIM modelling content

Requirements

• Degree in Architecture or equivalent from any recognised tertiary institution preferred
• Specialist Diploma in BIM
• Minimum 5 years relevant working experience in building construction (Architecture), Singapore
• Good knowledge of Authorities' requirements and overall project process
• 5 days work week, Mondays to Fridays
• Working location: Central, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

• Position: Marketing Executive
• Industry: Meat & Cheese Trading Company
• Working Days & Hours: Mon-Fri 9AM – 6PM
• Office Location at Boon Lay / Jurong West, Singapore
• Basic Salary: $4000 to $4200 + AWS + VB

Requirements

• At least 3 years of Retail Marketing or FMCG food trade marketing.
• Understanding of E-commerce, digital marketing and social media are MUST.

Key Responsibilities:

1.Trade Marketing Support

• Support Marketing Director in planning and executing marketing campaigns to promote 3rd party brands at retail supermarkets.
• Coordinate marketing initiatives and promotional activities for 3rd party brand partners.
• Develop advertising materials for POSM, digital and social media channels.
• Assist in creating sales support materials and retail in-store promotions.

2.Retail Marketing for offline Gourmet Retail Shop and online company Eshop

• Support Marketing Director in implementing local store marketing, weekly promotions and activities to drive foot traffic and sales in Gourmet Retail Shop and online store to meet assigned sales target.
• Plan weekly promotions for company retail shop and online store (including selecting right mix of products and setting pricing).
• Assist in overseeing retail merchandising efforts for optimal product display and sales.

3.Marketing Apps Maintenance

• Support marketing team to maintain and update mobile apps, and platform optimization.
• Monitor and troubleshoot app performance issues for optimal functionality.
• Collaborate with UX/UI designers to enhance user interfaces and overall user experience.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Job Highlights:

• Attractive Compensation & Benefit
• Joining a growing company in a growing industry
• Good and Positive working culture

Responsibilities:

• Monitor and oversee daily accounting transactions and activities.
• Maintain and prepare full set of financial accounts regularly and manage cash and bank expense records.
• Administrate account receivables and accounts payables.
• Financial audit preparation and coordination the audit process.
• Review accounting documents, vouchers, company assets, discounts, interest, cash, bank transfers in muiltiple currencies, income withholding declarations, visa fees, employee tax declarations, reimbursements, procurement, and departmental activity budgets.
• Responsible for preparing bank reconciliation, expense reconciliation, monthly breadkdown of balance sheet items, amortization and other management reports required by management.
• Prepares withholding tax reports and satutory forms and ensure timely and accurate submission to local tax authorities.
• Proficient in Microsoft Excel: functions, conditional formatting, data validity, data collection, data statistics, charts.
• Proficient in Microsoft Word: reporting, format adjustment, catalog creation, layout configuration.
• Proficient in Microsoft Powerpoint: logical sorting, overall analysis, visual expression.
• Knowledgeable in Singapore double accounting standards, ERP/ accounting systems, chart of accounts/ journals and capable of conducting accounting audits.
• Participate in other duties and ad hoc projects as assigned.

Qualifications:

• Bachelor’s degree in Accounting/Finance, ACCA, CA Singapore or equivalent is preferred
• More than 2 years of hands-on experience in a professional accounting or corporate services firm preferred (undergraduate or non-undergraduate acceptable)
• Knowledgeable in accounting principles and practice.
• Familiar with knowledge of relevant local laws, Singapore tax regulations and financial reporting standards
• Meticulous, independent, proactive, responsible, and able to meet tight deadlines.
• Strong communication skills in both English and Mandarin

E-commerce Specialist Intern

Responsibilities

Platform Management:

• Assist in updating and maintaining product listings across e-commerce platforms (e.g., Shopify, Lazada, Shopee, Amazon).
• Ensure accurate and appealing product descriptions, images, and pricing.
• Monitor stock levels and coordinate with the inventory team for restocking.

Campaign Execution:

• Support in planning and executing online marketing campaigns, including promotions and flash sales.
• Coordinate with design and content teams to create banners, ads, and promotional materials.
• Analyze campaign performance and suggest improvements.

Data Analysis:

• Track and analyze key e-commerce metrics, such as sales performance, conversion rates, and customer trends.
• Prepare reports and provide insights to improve online sales.

This role focuses on addressing customer requests and escalations from the Global Service Desk.

The role involves performing hands-on fixes such as installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications. It includes owning and driving issues to resolution, escalating to specialized IT resources when necessary, and ensuring continued engagement until resolution.

• Level 2 technical support for client facilities, including video and audio-conferencing services. Additionally, it involves performing preventative maintenance on workstations, printers, and peripherals. You would also serve as the lead Audio Visual Subject Matter Expert for live meetings and events, both onsite and at remote locations as needed.

Required experience/Skills:

• 4-8 years of experience in computer science, information sciences, or a related field.
• Microsoft certification or other relevant certifications preferably.
• Strong knowledge of computer hardware, including workstations and laptops.
• Experience with Microsoft Windows operating systems. Extensive experience providing application support for Microsoft Office.
• Proven ability to work effectively within Service Level Agreements and a Service Desk framework.

If you find your experience is suitable, we encourage you to apply for this exciting opportunity! Please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: JYK

EA License No.: 01C4394

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