Position Summary:

• This position is responsible for sustainability business support, performing ESG performance/rating improvement, sustainability report assistance, report assurance and other sustainability related service.

Job Responsibilities:

• Prepare ESG/CSR/Sustainability report
• Ensure reports submitted on time and high-quality delivery
• Provide technical supprt / solution to sales specialist when approaching new customer
• Conduct sustainability report assurance and prepare verification statement.
• Sustainability standards study and prepare verification statement.
• Establish harmony relationship with clients.

Job Requirements:

• At least 2 years working experience.
• Possess a Degree in Environmental, Law, Finance, sustainability related background is a plus.
• Familiar with GRI, ISSB, IFRS, SASB,TCFD,AA1000, CDP,SBTI or relevant will be added advantageous
• Knowledge of rules, regulations and procedures related to sustainability.
• With innovative thinking and willing to develop new business.
• Ability to work independently and customer-oriented thinking

KEY DUTIES AND RESPONSIBILITES:

• The role involves leading all compounding and sterile filling activities, as well as being responsible for the secondary packaging of final finished goods.
• Ensuring safe work environments, enforcing operational discipline, and monitoring aseptic behaviors.
• Efficiently utilize tools and metrics (KPI’s) to monitor staff productivity, deliverables, timelines, and quality of work product to adjust staffing levels and operational processes as needed to ensure operational effectiveness.
• Support investigations, own CAPAs, and drive continuous improvements throughout operations.
• Responsible for developing staffs’ performance goals, maintaining positive employee morale and relations and managing paid time off
• Understanding of the importance/impact of cGMP standards.
• Responsible for handling disciplinary actions and/or Performance Improvement Plans, terminations, escalating complex employee issues to their manager or human resources and ensuring a fair and consistent approach with all team members.
• Identifying potential process/product improvements and working collectively with cross-functional teams to implement process/procedure updates.
• Demonstrates strong industry knowledge and comprehensive understanding of business processes.
• Demonstrates technical/functional expertise in applicable discipline and acquires knowledge in related disciplines.
• Utilize industry technical/functional experience to help develop standard operating procedures.

REQUIREMENT

• Able to establish robust processes, develop performance standards, track performance through fact driven exercises, and implement solutions to drive continuous process improvements.
• Demonstrates skills to solve complex problems in highly regulated environments.
• Previous experience working with auditors, inspectors, and regulatory agencies.
• Able to articulate difficult and complex situations in a comprehensive and succinct manner utilizing professional tools, and deliberate facts.
• Ability to drive a culture of partnership and accountability.

EDUCATION & EXPERIENCE

• Minimum of a Bachelor Degree in a life science, pharmacy, or engineering discipline required.
• Advanced degree/certification preferred. It will be an advantage to the candidate if he/she is a registered pharmacist in Singapore.
• 5-8 years manufacturing or engineering experience, preferably in sterile manufacturing and a good understanding of quality and compliance standards of various agencies, including US-FDA, European EMA and China NPMA.
• 3-5 years management experience; with no fewer than 20 direct/indirect reports.
• Proven effective verbal and written communication skills.
• Experience working with SAP, QMS such as TrackWise.

Position Overview:

The Traditional Chinese Fermentation Specialist will be responsible for creating a variety of traditional fermented foods and sauces that enhance the flavors of our La Mian, Korean BBQ, and fine dining Chinese cuisine. This role will involve research, recipe development, and hands-on production, ensuring the highest standards of quality and authenticity.

Key Responsibilities:

1. Research and Development:

• Study and implement traditional fermentation techniques and recipes, focusing on various Chinese fermented products such as soy sauce, black vinegar, pickled vegetables, and other unique sauces.

2. Production:

• Oversee the fermentation process, including preparation, monitoring, and quality control of fermented products.

3. Ingredient Sourcing:

• Source high-quality, authentic ingredients and seasonal produce to be used in fermentation processes.

4. Menu Development:

• Collaborate with the culinary team to integrate fermented products into existing and new menu items, enhancing flavor profiles and authenticity.

5. Education and Training:

• Provide training to kitchen staff on fermentation techniques, including food safety practices and handling procedures.

6. Quality Assurance:

• Maintain strict hygiene and quality standards throughout the fermentation process, ensuring all products are safe and meet culinary standards.

7. Customer Engagement:

• Participate in events, workshops, or tastings to educate guests about fermentation and its role in enhancing traditional Chinese cuisine.

8. Documentation:

• Maintain detailed records of fermentation processes, including recipes, timelines, and observations for continuous improvement.

Requirements:

• Proven experience as a chef or fermentation specialist, preferably with a focus on traditional Chinese cuisine.
• Strong knowledge of fermentation techniques and their applications in cooking.
• Passion for culinary arts, particularly in traditional Chinese cooking.
• Ability to work collaboratively in a fast-paced kitchen environment.
• Excellent organizational skills and attention to detail.
• Knowledge of food safety and sanitation regulations.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in digital marketing tools and platforms.
• Creative mindset with the ability to think outside the box.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure in a fast-paced, dynamic, and challenging environment.
• Effective communication skills at all levels, with receptiveness to feedback. Knowledge of Mandarin is an advantage.

Benefits:

• Competitive salary of up to $2,400 basic plus variable bonus, overtime, and annual wage supplement (AWS).
• Fresh graduates welcome with starting salary of $1,900 basic.
• Monthly allowances after 3 months’ probation: $50 transport and $50 handphone.
• Shuttle bus service provided for convenient commuting.
• Opportunity for long-term employment in a supportive environment.

Job Description:

As a Customer Service Representative, you will interact with customers through various channels to provide information about products or services, process orders, and address any concerns or complaints. This role requires a thorough understanding of the company's offerings to ensure accurate information is provided and customer satisfaction is achieved.

Roles & Responsibilities:

• Interact with customers via phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints.
• Listen to customer concerns, investigate issues, and propose effective solutions to ensure timely resolution.
• Develop a thorough understanding of the company’s products or services to deliver accurate and helpful information.
• Process customer orders, including taking orders, entering them into the system, and ensuring timely delivery.
• Utilize computer systems to access customer information, process orders, and respond to inquiries.

Requirements:

• Communication skills and understanding to effectively interact with customers.
• Ability to support overtime when necessary.
• Must maintain good attendance and have no health concerns.
• Must be accuracy-oriented and able to follow instructions closely.
• Willingness to learn and adapt in a fast-paced, high-volume environment.
• Computer skills to review order statuses and input information accurately.

Additional Information:

• Salary: Up to $2,400 + variable bonus + overtime + AWS (Fresh grads: $1,900 basic).
• Working Days/Hours: Monday to Friday, 8:45 am to 5:45 pm, and 1 Saturday per month from 8:45 am to 12:45 pm.
• Location: Tuas View Cres
• Shuttle Bus: Pickup at Boon Lay MRT station at 8:10 am or 8:20 am; drop-off at Boon Lay MRT station or Tuas MRT station.

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Objectives of the position:

Spearhead all brand and marketing-related activities, develop and deliver marketing campaigns to acquire new customers across APAC.

Key Responsibilities:

• Spearhead brand building and customer lifecycle marketing from regional level
• Lead the charge to build a strong brand identity & presence in market.
• Interact with relevant influencers, journalists, and media outlets.
• Oversee the content on own sites, partners’ sites, social media to ensure brand consistency & compliance.
• Educate & provide guidance to team on content development according to global standard & requirements.
• Co-lead in content creation for APAC strategic initiatives with product and strategic marketing team
• Work closely with eBiz team to ensure content is optimized for SEO.
• Develop country capabilities to drive marketing based on the customer lifecycle development.
• Drive towards increasing of market presence, acquire new customers & grow existing customers.
• Measure and analyse campaign performance, offering insights and provide actionable recommendation for continuous improvement.

Skills & Qualification:

• Bachelor’s degree (or equivalent) in marketing, communications, or related field
• 4 - 5+ years of marketing experience, preferably in an B2B environment
• Digital Savvy
• Proficiency in copywriting is a plus
• Able to multitask and work under time pressure and adapt quickly to changing priorities in an ambiguous environment
• Can-do attitude and be self-motivated
• Exceptional project management skills, with the capability to manage multiple projects simultaneously.
• Excellent communication and teamwork skills, able to work effectively with diverse teams and stakeholders.

Position Overview:

The Talent Acquisition Specialist will be responsible for managing the end-to-end recruitment process, including sourcing, screening, and interviewing candidates for various roles within the company. This role requires a keen understanding of talent market trends, exceptional interpersonal skills, and the ability to effectively collaborate with hiring managers to identify and attract top talent.

Key Responsibilities:

-Recruitment Strategy: Develop and implement effective recruitment strategies to attract a diverse pool of candidates for different roles, including technical, managerial, and executive positions.
-Job Posting & Sourcing: Create compelling job descriptions, post openings on various job boards, social media platforms, and company website. Utilize advanced sourcing techniques to identify and engage passive candidates.
-Candidate Screening: Review resumes, conduct initial phone screenings, and assess candidate qualifications to ensure alignment with job requirements and company culture.
-Interview Coordination: Schedule and coordinate interviews between candidates and hiring teams, and assist in preparing interviewers with relevant candidate information and interview guides.
-Candidate Experience: Provide a positive and engaging candidate experience throughout the recruitment process. Offer timely feedback and maintain clear communication with candidates.
-Hiring Manager Collaboration: Partner with hiring managers to understand their hiring needs and ensure alignment on job requirements, candidate profiles, and recruitment timelines.
-Market Research: Stay updated on industry trends, salary benchmarks, and competitive hiring practices to offer insights and recommendations to improve the recruitment process.
-Compliance: Ensure all recruitment activities comply with legal regulations and company policies, including maintaining accurate records and documentation.
-Employer Branding: Contribute to the development and enhancement of the company’s employer brand to attract and retain top talent.

Qualifications:
-Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
-Proven experience as a Talent Acquisition Specialist, Recruiter, or similar role, preferably in Retail/Education line.
-Strong understanding of recruitment techniques, labor market trends, and best practices.
-Excellent communication, negotiation, and interpersonal skills.
-Ability to handle multiple priorities in a fast-paced environment.
-High level of professionalism and discretion in handling sensitive information.

Preferred Skills:
-Experience with using several platform for sourcing candidate.
-Certification in HR or recruitment (e.g.IHRP or CEI) is a plus.
-Knowledge of Retail/ Education line.

Kohepets is one of Singapore' largest online pet stores in Singapore. We are growing rapidly in the pet food and pet supplies online retail space and are currently looking for energetic and highly-motivated people to join our team.

• Located in Woodlands (walking distance to Admiralty MRT Station)
• Monthly salary of $2,600 to $2,950
• Working hours: 8am to 5.30pm (Mon to Fri)
• Staff discounts for confirmed staff
• 13th month bonus and medical benefits
• Development and advancement opportunities

Job Description:

1. Ensure the timely and accurate listing of new products, as well as the on-going refinements and updates to listing descriptions, images and pricing. This workstream shall span across the company’s various e-commerce platforms including the company’s own website (Shopify), and other 3rd party platforms (Shopee, Lazada, Amazon and TikTok Shop).
2. Collaborate with the various departments and teams in the company to create and implement brand-consistent and appealing online promotional materials for e-commerce platforms, e.g. banners, photo collages, infographics and short-form videos.
3. Maintain a strategic overview of key operational policies imposed by the 3rd party e-commerce platforms and ensure that these are carefully reviewed and integrated into the company’s existing SOPs and workflow. These pertain to key operational aspects such as shipping rates/deadlines, returns and refunds, listing violations, order cancellations, and customer service recoveries.
4. Coordinate with the Customer Service team to ensure that customer service interventions for the platforms, e.g. redeliveries of missing items, collecting back defective orders from customers, are constantly reviewed against the platforms’ policies and protocols.
5. Maintain a strategic overview of the various campaigns and promotional mechanics available on 3rd party e-commerce platforms, and to develop and execute impactful campaigns and promotions that will yield long-term improvements for our e-commerce platforms.
6. Work effectively with the assigned account managers from 3rd party e-commerce platforms to increase sales through the monthly campaign cycles, and also to ensure the company’s long-term interests and strategic considerations are safeguarded.
7. Develop and review SOPs and workflows for the company’s operations and selling activities on the 3rd-party e-commerce platforms.
8. Contribute (as the domain expert on e-commerce) to the company’s continuous improvements efforts to streamline costs and optimize results for our e-commerce operations.
9. Ensure (as part of the operations team’s daily priorities) that time-sensitive procurement activities, e.g. sending of daily orders to the Company’s pool of Suppliers, are completed before the daily cut-off timings to ensure that deliveries and/or pick-ups from Suppliers are able to meet the Company’s service commitments.

Required Attitudes, Skills and Experience

• Proficient in Shopify and search engine optimization (SEO)
• Proficient in graphic design and video editing tools (e.g. Photoshop/Illustrator, Canva, Capcut)
• Proficient in common productivity apps and software, e.g. Microsoft or Google Office
• At least 3 years of experience in managing e-commerce operations on 3rd-party platforms (e.g. Shopee and Lazada)
• Adaptable to fast-changing operating environments and contexts
• Highly-dependable, focused & motivated team player with a positive attitude
• Strong communication skills
• Attentive to details, with a proven ability to interpret data and trends and to apply them to sound decision-making.
• Prior experience in pet food or pet supplies industries (big advantage)

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

Our client helps people to live better by moving better. They are expanding their team and is seeking Exercise Specialists to work in partnership with physiotherapists to help their clients rehabilitate post-surgery and recover from injuries.

As an Exercise Specialist, your primary role is:

• To conduct exercise sessions as part of a broader rehabilitation treatment plan for clients with musculoskeletal injuries;
• To help clients with injuries move and live better through exercise.

Work hours: Mondays to Fridays, 9am-6pm (subject to client's schedule) and alternate Saturdays 9am-1pm

Work location: Raffles Place, HarbourFront, or Tampines. Location assigned based on needs and candidate's suitability.

Requirements

• Strong growth mindset and proactive (i.e., take charge of their own learning)
• Eager to learn and apply their learning (i.e., inquisitive, open to feedback)
• Able to speak well
• Comfortable interacting with people
• Comfortable working in a multi-disciplinary team

The role is open to:

• Fresh graduates from Sport Science programmes;
• Physical therapy assistants from hospitals/private clinics (must have prior experience in doing exercise-related therapy); or
• Personal trainers who are looking to focus on rehab.

Benefits

• 6-month training provided
• Salary adjustment up to $3,100 upon completion of 6-month training and probation
• Bonus from 0.5 month based on appraisals (every 4 months) (i.e., 3 appraisals per financial year).
• Medical/Dental benefits
• Annual Leave

Apply now if you have the relevant training/experience and are keen to help people live better by moving better: https://apply.remotejobsasia.com/jobs/Careers/758310000002085041/Exercise-Specialist?source=CareerSite

For clarifications, please contact karyn(@)jobsjolt.com (Reg: R24120779)

Employment Agency: Jobs Jolt Private Limited

EA Licence No.: 24C2131

www.jobsjolt.com

We also operate Remote Jobs Asia www.remotejobsasia.com

Our client is a local leading player in Real Estate Industry, well-known for its diverse portfolio of properties and sustainable urban solutions. They are currently looking for several Retail Property Leasing Specialist due to team expansion. They are located at Central - easily assessible.

Responsibilities for Retail Property Leasing Specialist:

• Responsible for identifying and engaging potential retail tenants.
• Conduct market research, strategic networking, and proactive outreach.
• Manager will lead and mentor the team, ensuring the successful implementation of leasing strategies
• Primary focus will be on maximizing rental income and maintaining high occupancy rates.
• Responsible for finalizing lease agreements and managing documentation
• Build and maintain relationships with different stakeholders

Requirements:

• Diploma in any discipline
• Min 2 years of leasing experience
• Good communication and negotiation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Title: IT Operations Specialist

Job Description:

We are seeking an IT Operations Specialist with a diverse skill set encompassing basic network administration, Linux expertise, data center management, IT helpdesk support, knowledge of business continuity practices, familiarity with trading product setups, and a basic understanding of cybersecurity principles.

Responsibilities:

1. Basic Network Administration:

· Configure, maintain and troubleshoot network devices.

· Ensure network security protocols and procedures are implemented.

· Perform network monitoring and analysis.

2. Linux Hands-On:

· Manage Linux-based systems, including installation, configuration, and maintenance.

· Troubleshoot Linux server and application issues.

· Implement security measures and updates on Linux systems.

3. Data Centre Hands-On:

· Oversee the physical and virtual infrastructure of data center facilities.

· Ensure proper functioning of servers, storage systems, and networking equipment.

· Perform routine maintenance tasks and coordinate with vendors for repairs.

4. IT Helpdesk:

· Provide technical support to end-users, resolving hardware and software issues.

· Respond promptly to support tickets and inquiries, ensuring high levels of customer satisfaction.

· Document troubleshooting steps and solutions for future reference.

5. Business Continuity Knowledge:

· Develop and maintain business continuity plans and procedures.

· Coordinate with stakeholders to ensure effective disaster recovery strategies are in place.

· Conduct regular tests and drills to evaluate the effectiveness of business continuity measures.

6. Basic Trading Product Setup:

· Assist in setting up trading products, including product mapping and trading connectivity.

· Collaborate with trading teams to ensure smooth integration of trading systems.

· Troubleshoot trading-related issues and liaise with vendors as necessary.

7. Cybersecurity Focus:

· Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber-attacks.

· Conduct regular security assessments and audits to identify vulnerabilities and risks.

· Develop and enforce security policies, procedures, and best practices.

· Respond to security incidents, conduct forensic investigations, and implement remediation measures.

Qualifications:

· Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field.

· CCNA certification or equivalent experience in network administration.

· Proficiency in Linux system administration, including shell scripting.

· Hands-on experience with data center operations and infrastructure.

· Prior experience in IT helpdesk support roles.

· Knowledge of business continuity planning and disaster recovery principles.

· Familiarity with trading systems and basic trading product setups is a plus.

· Strong understanding of cybersecurity principles and practices.

· Relevant certifications such as CompTIA Security+, ITIL are desirable.

· Strong problem-solving skills and ability to work under pressure.

· Excellent communication and interpersonal skills.

· Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

If you find that you align with the requirements of this position and you are interested in the opportunity, please submit your CV to [email protected].

KEY DUTIES AND RESPONSIBILITES:

· Establish the optimal production volumes based on demand, analyzing rough cut capacity, resource planning and detailed equipment planning.

· Create Supply Plan at site level which incorporate production plan and release plans to ensure that the production plans are accurately reflected in ERP System.

· Assess the impact of production plan on the budget operation costs and inventory.

· Work with MSAT function to ensure new product transfers and CMC activities are planned as per customers’ requirement.

· Manage the sites delivery schedule on time in full (OTIF), ensuring that product is produced, released & shipped on time.

· Ensure high “Customer Service Level” ensuring up to date information with customers regarding delivery promises and inventory levels.

· Ensure direct communication with Customers / next point of supply chain, plant-internal and -external stakeholders & partners with regard to internal changes.

· Represent the point of contact for follow-up on time delivery dates and quantities & escalating changes related to supply.

· Optimize local planning processes such as lead times, planning policies and production frequencies to increase the efficiency of the production unit.

· Own and manage the planning parameters in ERP System like MOQ, campaign size, product segmentation.

· Manage procurement activities related to buying of pharmaceuticals ingredients and packing components in accordance with Company requirements and industry compliance.

· Support capital projects with budget more than US$10-20 millions in procurement of machineries and related engineering services.

· Conduct Request For Quotation (RFQ) and work with relevant department on final vendor selection

· Identify and develop purchasing strategies to meet internal stakeholders and external customers’ requirements.

EDUCATION & EXPERIENCE

· Education Level - Bachelor's degree in science or business

· Experience - 5 years planning/procurement experience in manufacturing environment and minimum 2 year experience in the pharmaceutical industry.

· In-depth experience with SAP system

· People management: leadership, cooperative, ability to influence

· Excellent critical thinking and problem solving capabilities

· Teamwork, influencing, communication skills, negotiation, conflict management

· Effective problem analysis and problem-solving

Location: Alexandra
Salary range: $2,800 - $3,500

Responsibilities:

• Efficiently handle and resolve customer inquiries received through phone, email, social media, and live chat.
• Collaborate closely with internal teams to ensure timely resolutions.
• Proactively identify and escalate trends, potential issues, and recurring service failures to the team lead or manager, implementing corrective actions to prevent future occurrences.
• Accurately log all customer service requests and follow-up interactions in the CRM system in a timely manner.
• Assist in processing and invoicing of local and export spare part orders.
• Prepare and generate weekly customer service reports, as well as monthly reports for the Business Unit (BU) and Head of Department (HOD).
• Manage spare parts inventory effectively.
• Undertake additional duties and project work as assigned.

Requirements:

• Previous experience in a call center, banking, or customer service environment is preferred.
• A positive mindset with a “CAN-DO” attitude and a passion for delivering high-quality customer service.
• Excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

We are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist!

You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.

Responsibilities

Call Centre Operations Management

• Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained
• Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve better performance of the Call Centre
• Monitor Call Centre Customer Satisfaction Score (CSAT) / Dissatisfaction (DSAT) scores weekly and work closely with the appointed vendor to identify root cause of customer dissatisfaction and ways to improve customer satisfaction
• Monitor CRM system to ensure Call Centre clears the ‘Call Centre Level 1 (CCL1)/ Call Centre Level 2 (CCL2) Escalation’ and ‘CC Fulfillment’ queues and there are no backlogs
• Manage escalated cases pertaining to Call Centre, perform root-cause analysis and implement initiatives for improvement
• Support Manager to review and update phone lines and IVR call flow/ messages, as and when required
• Support Manager in Customer Relationship Management (CRM) system enhancements and identify key drivers to enhance productivity and effectiveness of the Call Centre

Passenger Notification

• Trigger Schedule Change notification (including flight cancellation, gauge changes) on a timely manner and coordinate with Call Centre Team if callouts are required
• Trigger ad-hoc passenger notification (overbooking, change of airport terminal, limited in-flight services etc.) and follow-up with any related workflows (e.g. refund/ rebook), as and when required
• Support manager in coordinating with Planning and Grounds Team in overbooking situations to determine whether voluntary or involuntary offload is required
• Support manager in coordinating with Planning Team during mass schedule change and/or cancellation to determine if the PNRs can be placed in multiple queues (notification to be staggered for call centre surge management)
• Monitor ad-hoc disruption during Disruption Week and ensure that Call Centre Team sends out passenger notification on a timely manner. Duty personnel will update template in CRM system as and when required and will be the point of contact for any issues faced by Call Centre Team

Escalated Cases Management

• Review escalated cases from the Call Centre and internal business units and provide the appropriate recommendations/ approvals
• Monitor and follow up to ensure that payment or system issues highlighted by the Call Centre are rectified by the responsible stakeholders
• Work closely with external stakeholders in handling customer enquiries for interline passengers

Call Centre Quality and Training

• Perform monthly call monitoring audit based on stipulated sample size and identify gaps and areas to improve the quality performance of the Call Centre
• Participate in weekly call calibration (to reduce variance in call monitoring scoring) and monthly QA review with Call Centre vendor, as and when required
• Work with relevant team in reviewing the call monitoring form and guidelines during the quarterly/ biyearly review exercise
• Identify common errors and service lapses made by call centre and highlight to Manager for coordination with relevant team on refresher/ reinforcement training
• Identify changes or updates required to the call centre operational processes/ procedures and highlight to Manager for coordination with relevant team to update Manual and training materials.
• Review the Knowledge Check (KC) and Dip Check (DC) questionnaires provided by Call Centre Vendor

Project and UAT Management

• CRM System POC for Customer Services department to bridge discussion on system enhancements
• UAT support on product and system upgrade and enhancement – Representative for CS and/or call centre, participate in project meetings and perform UAT prior to launch

Requirements

• Degree holder or a Diploma holder with 3-5 years experience in call centre/ customer service
• Preferably with experience in call centre management and is familiar with call centre metrics and Key Performance Indicators (KPIs)
• Ability to work within tight deadline and multi-task in a fast-paced environment
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills
• Ability to work well as an individual as well as in a team
• Prior experience in aviation industry will be an added advantage

• Location: Woodlands Industrial Park E5
• Working Days: 5.5 days
• Working hours : Mon to Fri (8.30am to 5.30pm) Sat (8.30am to 12.30pm)
• Salary : $2,200 - $2,400

Responsibilites:

• Coordinate with Sales & Marketing Department to prepare quotations.
• Involved in project delivery by receiving clients’ purchase orders, issuing delivery orders and return forms, arranging for equipment testing/ certificates and maintenance; responding to clients’ requests where necessary thereby ensuring smooth operations & maximum client satisfaction.
• Responsible for preparation of delivery orders, progress claims and invoices, and verifying details with clients.
• Responsible for monitoring clients’ payment status, and finalizing project accounts for completed projects.
• Maintain and organize important corporate documents, contracts, and records relating to equipment, operations and corporate compliance documentations.
• Manage and keep records of company’s assets within company’s internal system.

Requirements:

• At least 1-2 years of clerical admin would be an advantage.
• Proficiency in Microsoft Excel, Outlook and Word etc.
• Proficient in Autocad drafting skills is an advantage.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position: Governance, Risk and Compliance Specialist
Duration: 12 Months (renewable)
Location: Singapore

Domain: Financial Services

As a Governance Risk and Compliance Specialist to join our team, this role is crucial in developing and maintaining a robust culture of technology and cybersecurity risk governance across our organization.
The ideal candidate will have at least 5 years of relevant experience in ICT cybersecurity, data security, audit management, governance, and risk compliance management. You will be responsible for providing expert advice on cyber security requirements, reviewing and establishing ICT policies, and supporting various aspects of our tech governance framework.
This role offers an opportunity to make a significant impact on our organization's ICT risk management and governance practices. The successful candidate will work with cross-functional teams for maintaining the highest standards of cybersecurity and ICT compliance.

Responsibilities:

Develop the culture of Tech risk governance and management across the organisation, and ensure proper accountability in the management, tracking and reporting of tech and cyber risks.
• Provide subject matter advice to internal stakeholders on cyber security requirements that the Authority is required to comply with, including MAS’ internal policies and standards, as well as policies and standards from GovTech and Cyber Security Agency of Singapore.
• Review and establish ICT policies and process controls and conduct compliance checks.
• Support team lead and work with internal stakeholders to:
o Track and monitor tech projects and initiatives to meet compliance requirements.
o Track and monitor of Key Risk Indicators and Control Self-Assessment as part of Tech governance framework.
o Track and monitor incident reporting, including reviewing, monitoring, and reporting on the corrective measures and improvement areas.
o Participate in consultation and conduct gap analysis against new or revised requirements.
o Assess and seek waiver approvals for deviations and risk treatment strategies.
o Organise risk forums, including monitoring of action plans.
o Coordinate and facilitate IT / cyber security audits.
o Track remediation plans to address audit findings.
o Follow up on remediation actions, security and risk assessments with respective stakeholders and project and application managers.

• Recommend the re-engineering and streaming of processes to enhance effectiveness of controls implemented.
• Present management reporting to stakeholders, with analysis of data and trends, and recommend next steps.
• Enhance training and other materials in ICT risk management, document case studies and good practices.

Requirements:

• At least 5 years relevant experience in ICT cybersecurity, data security, audit management, governance, risk and compliance management
• Relevant certifications in IT governance, IT audit, cyber or data security (e.g. CISSP, CISM, CISA, etc.) preferred.
• Ability to work with cross-functional, multi-disciplined team to operationalise monitor security policies and procedures.
• Knowledge of Instruction Manual 8 and CSA Cybersecurity Code of Practice preferred.
• Technical knowledge of security vulnerabilities, validation of remediations and risk assessments.
• Relevant experience in data visualisation and analytics.

Skillset:

• Strong analytical, reasoning and problem-solving skills.
• Meticulous with an eye for detail.
• Ability to work independently and assume responsibility for project deliverables.
• Team player who is proactive and collaborative
• Experience in reporting and dashboard using JIRA is preferred.

Responsibilities

• Ensure timely and accurate recording of suppliers’ invoices and employees’ claims into ERP system
• Check the invoices in the Procurement-to-Pay System, Coupa, and ensure all invoices are taken into ERP system
• Liaise with suppliers and business divisions on any discrepancies in invoices and other supporting documents
• Follow up with accrual of expenses incurred by the company where invoices have not been received
• Process suppliers’ payments, including generating payment vouchers, preparing cheques and online payments
• Close follow up with payment approvers to complete the payment process
• Assist in supplier reconciliation
• Assist in preparation of AP schedules
• Participate in the month-end / year-end closing process and ensure timely completion of the closing process
• Any other tasks assigned by Team Lead / Finance Manager

Requirement:

- Diploma / Degree in Accountancy or relevant discipline

- Minimum 3 - 6 months of accounting exposure

- Training will be provided.

- Location: Redhill MRT

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

• Assist the Medical Director in the consultation room and procedures both in & outside the Centre.
• Assist in laser refractive procedures and other minor procedures.
• Maintain stocks & inventory of surgical consumables and upkeep of operating theatre and instrument sterility.

Requirements:

• Fully registered with Singapore Nursing Board
• At least 2 years of nursing experience in Ophthalmic/Surgical setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Work with doctor and clinic staff to ensure smooth-running of the clinics' daily operations
• Fill up of insurance forms and prepare documents to assist in the patients' insurance claims.
• Cover all clinic duties.
• Oversee and ensure all premises are maintained adequately and meet both regulatory requirements and company operating standards.
• Oversee all facilities and support operational matters. Enhance the operating efficiency of the clinic and bring about optimal service processes for the benefit of patients.
• Perform front desk duties such as attending to patient's registration, answering phone-calls for appointments and enquiries.
• Any other ad-hoc duties as and when assigned by the superior

Job Requirements:

• Experience in clinic operations and administering insurance claims/forms are required.
• Diploma with minimally 3 years of relevant working experience.
• Excellent interpersonal and communication skills.
• Excellent customer-service mindset.
• Working location: Novena
• Working hours: Mon - Fri (9 am to 6 pm) and Sat (9 am to 1 pm)

HR Affiliates; EA No: 10C3060; ROC No: 53164100K

• Location: Woodlands Industrial Park E5
• Working Days: 5.5 days
• Working hours : Mon to Fri (8.30am to 5.30pm) Sat (8.30am to 12.30pm)
• Salary : $2,200 - $2,400

Responsibilites:

• Coordinate with Sales & Marketing Department to prepare quotations.
• Involved in project delivery by receiving clients’ purchase orders, issuing delivery orders and return forms, arranging for equipment testing/ certificates and maintenance; responding to clients’ requests where necessary thereby ensuring smooth operations & maximum client satisfaction.
• Responsible for preparation of delivery orders, progress claims and invoices, and verifying details with clients.
• Responsible for monitoring clients’ payment status, and finalizing project accounts for completed projects.
• Maintain and organize important corporate documents, contracts, and records relating to equipment, operations and corporate compliance documentations.
• Manage and keep records of company’s assets within company’s internal system.

Requirements:

• At least 1-2 years of clerical admin would be an advantage.
• Proficiency in Microsoft Excel, Outlook and Word etc.
• Proficient in Autocad drafting skills is an advantage.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Increase revenue and market growth of general laboratory products and solutions in the assigned market segment.
• Handle enquiries from customers and prospects, providing excellent pre-sales and after-sales support.
• Build and maintain positive relationships with existing and potential customers, along with key opinion leaders.
• Monitor market trends and evaluate customer requirements.

Requirements:

• Degree in Marketing or equivalent.
• At least 4 years of sales experience in Laboratory Equipment/Consumables.
• Strong understanding of scientific and general laboratory consumables.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

· Follow up and convert motor insurance renewals for existing and new customers.

· Cross-sell other general insurance products to customers.

· Provide excellent customer service and support to ensure a positive customer experience.

· Meet and exceed sales targets and KPIs.

· Maintain accurate records of sales activity and customer interactions in the Salesforce system.

· Stay up to date with product knowledge, market trends, and industry regulations.

· Collaborate with the coworkers/ insurers/respective stakeholder to develop strategies for revenue growth.

· Ensure appropriate sales processes are followed and compliance is adhered.

· Being customer-centric by gathering customers' feedback, ideas, and suggestions to bring the team/organization closer to our customers.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Location :
Biopolis, Buona Vista


Job Responsibilities:

• Qualify for and perform routine validated test methodologies on finished products, special projects or specified testing as directed in accordance to Standard Operating Procedures (SOPs)
• Process and post all technical data to work request management and submission system
• Conduct all assigned work in compliance with our organization’s safety and quality requirements
• Replenish and track laboratory samples, consumables and reagent inventory
• Perform daily laboratory housekeeping and routine basic equipment maintenance
• Communicate immediately any product testing deviation, instrumentation failures/issues, or any other laboratory anomalies directly to Team Leader.

Qualifications and Criteria :

• Possess a Nitec or Diploma in Sciences or Engineering
• 0 - 1 years of laboratory experience and able to complete test methods timely and high accuracy (training can be provided)
• Proficient in Microsoft Office suite of software
• Systematic and meticulous at work

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Operation Specialist

Salary: $2,300 - $2,850

Working days: 5 days, 44 hours (Rotate shift based on roster)

Weekday: 11.45am to 9.15pm

Weekend: 8.45am to 6.15/7.15pm

Working Location: Plaza Singapura

Key Responsibilities:

• Assist the Store Leader with the day-to-day operations of the Plaza Singapura branch.
• Oversee daily sales payment collections, always ensuring accuracy and compliance.
• Supervise and monitor Part-Time cashiers in managing payments and other cash-related transactions.
• Respond to customer inquiries through in-store interactions, email, phone calls, or messaging platforms, providing prompt and helpful assistance.
• Maintain appropriate stock levels within the store and ensure accurate product tagging, pricing, and descriptions.
• Uphold the highest standards in visual merchandising by maintaining and presenting display products to a high standard.
• Support cross-functional cashiering or sales duties at Plaza Singapura, Music Square store when needed.
• Perform any other ad-hoc tasks assigned by the Store Leader.

Requirements:

• Minimum GCE O-Level & above
• 2 to 3 years of retail working experience
• Possess knowledge of Guitars, Drums or Keyboard products.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279