Job Summary:

• Industry: Healthcare
• Location: Jurong East
• Employment type: 4-month contract
• Working hours: 8.30 am - 6 pm (Mon-Thu); 8.30 am - 5.30 pm (Fri)

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on the caller's request
• Handle any other hotline administrative functions such as handling emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline
• Preferably 1 to 2 years experience in the healthcare industry, contact centre environment and/or service-related industry
• Able to communicate, read, and write fluently
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast fast-paced working environment
• Computer literate and good typing skills
• Able to multi-task and work in a stressful environment

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R22110663 / EA Licence No: 12C6253

JOB SCOPE

Job Responsibilities

• Collect linens and amenities from loading bay and distribute them to pantries of designated floors across the 3 hotel towers in a timely and efficient manner in accordance with the established company’s policies and procedures.
• Collect soiled linens from hotel towers including areas such as pool, spa and fitness club.
• Ensure hotel’s pantry amenities are stocked up and replenished accordingly when required.
• Maintain overall cleanliness and order of the linen room.
• Report to Supervisor on any equipment that requires maintenance and repair.
• Ensure lost and found items are properly documented and arrange for them to be returned to guest.
• Perform other duties that are assigned by Supervisor.

JOB REQUIREMENTS

Education & Certification

• Minimum Elementary School Education.

Competencies

• Able to handle heavy loaded trolleys, linens and amenities.
• Able to walk extensively to and fro from the loading bay to the hotel towers.
• Able to work independently.
• Comfortable to work rotating shifts – Morning and afternoon shift.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

JOB SCOPE

Summary of Job Responsibilities

As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.

Job Responsibilities

• Responsible for the handling and receiving of all inventories from loading dock to main store
• Responsible for ensuring that all minibar trolleys are fully stocked prior to operations.
• Responsible for the recording of expiry dates for all inventories received
• Collating of all expired items from the towers
• Responsible for the ad-hoc service request from operational team / Minibar controller.

JOB REQUIREMENTS

Education & Certification

• Minimum education with ‘O’ Level passes

Experience

• Minimum 1 year in a guest service / guest contact / food and beverage/ logistics role preferably in a hospitality organization

Competencies

• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance

Job Description

• Thorough cleaning of guest rooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.
• Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done.
• Must be very responsive to guest requests and be able to communicate easily with them in English. A second language is a plus.
• Must be able to work a flexible shift. Bending and lifting are part of the job.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.

Job Requirements

• Good customer service, communications and interpersonal skills are a must.
• Preferably (at least) 2 years' experience.

Key Responsibilities:

• Checking in passengers.
• Acting as a service ambassador to assist and guide passengers in using the Self Service Kiosk and Auto Bag Drops.
• Performing gate handling duties, including communication with airline crews and coordination of departure activities with various departments.
• Guiding and escorting transit passengers between the arrival gate and the Transfer Holding Area.
• Assisting passengers who require special assistance.
• Performing any other ad-hoc duties assigned by the supervisor.

Salary

Gross up to $3,000

+ Variable Bonuses

Requirement-

• Open to Singaporean/Locals only
• Must possess minimally NITEC / GCE 'O' Levels certification
• Must be willing to learn
• Must be independent at times
• Must be able to commit to rotating shifts (morning/afternoon/night)

Interested applicants please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)

Contract duration: 6 months / 18 months

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3600 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

We are seeking an ambitious and dynamic Marketing Communications Manager (Public Relations) to help us raise ERA’s public profile in Singapore.

A confident communicator and multi-tasker, you will be responsible for strategizing, developing and implementing ERA’s media strategies, with the goal of promoting and building ERA’s brand affinity through various communication touchpoints and platforms. You will report to the Head of Marketing and should possess relevant experience in media relations and management, pitching story leads, generation of relevant media and communications material such as press releases, FAQs, Q&As and speeches where applicable, including public relations and stakeholder management.

You will also provide integral support in Project Marketing, where content generation and curation will be required to support the project launches and programme initiatives rolled out to boost ERA’s brand recall in the consumer market. This role will require close collaboration with Project Marketing, Social Media, the Creative team and other functional business units, to amplify both PR and Marketing Communications efforts, to achieve top-of-mind brand recall amongst consumers and a more robust share of voice amongst media partners.

Job Responsibilities

• Lead the implementation of all local PR activities, including but not limited to on-site support for events involving media, pro-active media pitching, managing media requests, and ensuring accuracy and consistency in coverage reporting
• Respond to all media inquiries. Establish and grow stronger media relations and explore opportunities for thought leadership to grow industry awareness for ERA’s brand, where opportunities arise
• Manage daily media monitoring and analyze content to determine public sentiments for the generation and implementation of effective communication strategies.
• Increase and improve brand awareness through active pitching and engagement with the media. Provide support on issues and crisis management communications where relevant.
• Drive all PR activities including media outreach, interview opportunities, award nominations, speaking engagements and thought leadership for ERA’s senior management
• Work cross-functionally with the different divisions within the Marketing Communications team, on brand-led campaigns, to execute effective PR strategies and grow brand awareness.
• Support Project Marketing in generation of all relevant communications material for project launches and programme initiatives
• Generate creative briefs, media schedules and publicity campaigns to support Project Marketing initiatives where applicable
• Provide support in other ad-hoc Communications initiatives/campaigns when needed

Ideal candidate

• Bachelor's degree, preferably in Communications or Marketing
• 5+ years of Public Relations & Communications experience in an agency/corporate communication
• Adept in writing and creating content in a variety of styles (press releases, bylines, social media, internal stories), with strong verbal and written communication skills.
• Able to prioritize and work under tight deadlines, especially when dealing with time-sensitive news.
• Excellent project and time management skills. Capable of prioritizing, multitasking, and managing multiple projects in order to deliver measurable results.
• Excellent communication skills and the ability to collaborate with a variety of stakeholders.
• Enthusiastic and keen to understand the Real Estate Industry.
• Independent, meticulous, driven, positive, proactive, and have a growth mindset.
• Excellent command of the English language (written and spoken).
• Excellent writing, content development, and storytelling abilities.
• A strong command of Mandarin in both writing and speaking, would be a bonus
• A team-oriented and collaborative approach.

A competitive remuneration package commensurate with relevant experience and qualifications will be offered to the successful candidates.

Other benefits & Perks

• 2 days of wellness leave
• Birthday leave
• Medical, Dental and Insurance Benefits

Please state your current or last drawn salary, expected salary and availability in your CV. We regret that only shortlisted candidates would be notified.

Responsibilities

• Actively promote and sell liquor products to customers at the outlet.
  Organize and participate in promotional events and campaigns to boost sales.
  Provide product recommendations and detailed information to customers.
  
• Forge and maintain strong relationships with customers to ensure a high level of customer satisfaction.
  Engage with customers to understand their preferences and provide personalized service.
  Handle customer inquiries and resolve any issues or complaints promptly and professionally.
  
• Collaborate with the marketing team to develop and implement promotional strategies.
  Use social media and other platforms to promote products and events.
  Monitor and analyze customer feedback and sales data to identify areas for improvement.
  
• Represent the brand positively and maintain a professional image at all times.
  Stay informed about industry trends and competitor activities to maintain a competitive edge.
  Provide feedback to management on customer preferences and market trends.
  
• Maintain accurate records of sales and promotional activities.
  Prepare regular reports on sales performance and customer feedback.
  Assist in the preparation of promotional materials and displays.
  
• Attractive commission and bonus structure.

Requirements

• Proven experience in sales, public relations, or a related field.
• Strong communication and interpersonal skills.
• Enthusiasm for the beverage industry and knowledge of liquor products.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in using social media and other marketing tools.
• Strong organizational and multitasking abilities.

Board / Attend vessel to projects and tasks as assigned.

Proactive in monitoring port call progress, timely updating and communication with all stakeholders.

Willing to work irregular hours to cater to the different ship arrival time. Remains calm and copes with any emergency events and tight work deadlines

Job Requirements:

Responsible and have commitment for works.
Good team player with positive attitude.
Able to work independently.

Experience from the marine industry, preferably ships agency operations

Training provided to bring the candidate up to speed with the requisite knowledge to perform the job

Looking for Experience min 1 year Lounge Mgr with good local contact and good PR Skill. Able to lead team and manage staff. Great personnal skill able to coomunicate well to all levels.

Min Salary $4000.00 & Above. Perferred Local candidates.

No allowance for Housing & Transportation. Candidate must be able to work late

RESPONSIBILITIES

Consulting & Strategy Development and Client Relations

• Effective communication and writing skills Provide overall strategic direction and quality standards and is dedicated to the achievement of outstanding results with a long-term perspective;
• Oversee a portfolio of clients and demonstrates the ability to profitably grow clients and build long lasting client relationships;
• Manage client expectations and quickly grasps problems, makes tough decisions and implements swift action plans to ensure client satisfaction;
• Maintain an in-depth understanding of the client's business and challenges and proactively communicates with the client on market or industry issues and events which may affect them;
• Understands the Singapore local media landscape and has experience with regional account work;
• Proactively seek opportunities to expand value-add services to clients;
• Has strong understanding of integrated communications beyond media relations including influencer and paid strategies

Team Leadership

• Act as a leader to client teams and oversees team performance by prioritizing responsibilities and delegating tasks according to the capabilities and experience of team members and client budget and needs;
• Foster teamwork and build morale and motivation within account teams, ensuring that good performance and efforts are recognized;
• Take an active involvement in the recruitment process of new staff to complement existing team and deliver client programs;
• Can motivate and provide clear understanding of workflows and pathways to success for juniors and other team members

Account and Fiscal Management

• Act as a conduit between Finance and the client servicing team to ensure that accounts are profitably managed or to understand the reasons for over and under servicing;
• Ensure Contracts and Terms and Conditions of Business are issued and signed by all new clients prior to the commencement of work;

Business Development

• Actively develops own business contacts through professional activities to generate new business leads;
• Manage the entire new business process from attending briefing sessions to leading brainstorm sessions, delegating key tasks and developing new business proposals;
• Identify opportunities for organic growth with existing clients and introduces existing clients to Ruder Finn offices in other geographies to contribute to the global growth of the firm.

REQUIREMENTS

• Bachelor’s Degree in Communications, Marketing, Public Relations, or related field
• At least 8-10 years of industry experience, PR/Communications agency preferred
• Strong skills in leadership and team management, including significant understanding and experience in staff development
• Experience working with cross-functional teams
• Strong understanding and work experience with Corporate, Financial Services, Fintech or Enterprise Technology clients

Brand: Original Simon Road Hokkien Mee

Location: Telok Blangah Crescent Blk 11 Market

Hiring Singaporeans or PR : Chef (Full Time) and Assistant (Full Time or Part Time) . Zero experience are welcomed too

*Working Hours: Full Time 6 days work week, Part Time can choose between Morning or Evening shift (Timings can be discussed)

*Pay Package (according to experience): Up to $4000 for Chef, up to $3000 for Assistant, Part Timers between $10 to $12 per hour

*Working Hours and Pay Package can be discussed

Work nature: Cleanliness of stall to be constantly maintained, handling / preparing of food ingredient according to food hygiene requirements, and professionally handling of customer's requirements etc.

Requirement: Basic Food Hygiene Certificate

Interested parties, please message me on watsapp or wechat, I will call you back.

You can also find me at Blk 11 Telok Blangah Crescent Market.

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar and India.

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency or Sales industry is an advantage .

Average PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Duration: 1 yr contract

Salary: Up to $4K + 1 month completion bonus

Location: Tuas with Company transport

Working Hours: Mon-Fri 8.15-5.00pm

Job Scope:

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Job Requirements:

• Min. Diploma in any field
• Min. 2-3 years relevant experience
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Proficient in SAP.

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Contract duration: 6 / 18 months contract

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities:

• Handle incoming reservation requests through phone, email, and online booking systems.
• Process reservations and changes in the hotel’s reservation system accurately and efficiently.
• Confirm and manage bookings, ensuring all guest details are recorded correctly.
• Maintain and follow-ups on all group reservations.
• Provide information on room rates, packages, promotions, and hotel facilities to prospective guests.
• Respond to guest inquiries regarding reservations, rates, availability, and special requests.
• Address and resolve guest issues or complaints related to reservations promptly and professionally.
• Follow up with guests to confirm their bookings and ensure all requirements are met.
• Maintain accurate records of reservations, cancellations, and modifications.
• Liaise with room controller for keys assignment.

Requirements:

• Minimun GCE 'O' Levels or NITEC in hospitality or relevant.
• At least 1 year of experience will be added advantage.
• Knowledge of Opera system will be added advantage.
• Good communcation skill.
• Good interpersonal skill.
• Great team player.
• Location: Orchard
• 5 days work week, rotating shift work.
• Fresh graduates with internship experience are welcome to apply too!

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Front Desk Agent

Brief Job Description

As a Front Desk Agent you will serve as our guests’ first point of contact and manage all aspects of accommodation needs. Your responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

A great customer service and work experience in the hotel industry is a great advantage. Ultimately, you will help create a pleasant and memorable stay for our guests. To be successful in this role, you should have a pleasant personality, as this is also involves customer service. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Responsibilities

● Perform all check-in and check-out tasks

● Manage online and phone reservations

● Inform customers about payment methods and verify their credit card data

● Register guests collecting necessary information (like contact details and exact dates of their stay)

● Welcome guests upon their arrival and assign rooms

● Provide information about our lodging facility available rooms, rates and amenities

● Respond to clients’ complaints in a timely and professional manner

● Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs

● Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

● Upsell additional facilities and services, when appropriate

● Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.

Requirements

● Work experience as a Hotel Front Desk Agent, Receptionist or similar role

● Experience with hotel reservations software, like Cloudbeds, Opera and other PMS

● Understanding of how travel planning websites operate, like Booking and TripAdvisor

● Customer service attitude, Excellent verbal communication (Mandarin and English proficient in communication & writing) and great interpersonal skills

● Excellent communication and organizational skills

● Degree in hotel/hospitality management is a plus

● Positive attitude, excellent communication and organizational skills

● Working knowledge of various computer software programs (MS Office, PMS software, POS, InfoGenesis, etc.) and able to perform cashiering duties

Interested applicants kindly apply through this job portal and I will be in touch with you shortly.
Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338

Just Recruit Singapore Pte Ltd - EA12C6295

In your role, you’ll be responsible for the development of your own network of clients and candidates.

Through Randstad’s resources and market research, you’ll add value through the learning and sharing of your knowledge about the latest labour and talent trends with your clients. In the process of talent matching, you’ll also learn about candidates’ expectations and career aspirations to match them with their ideal employer.

You’ll get to:

• Use internal databases and external channels to support talent selection and identification within the specialised function or industry.
• Screen, qualify and assess high-potential candidates based on job descriptions as well as organisational and personality fit.
• Initiate and drive multi-pronged sales and marketing activities for business development with existing and new clients.
• Establish and maintain high-trust relationships with clients through in-depth industry and employment market intelligence from Randstad or own research.
• Keep pace of and analyse market and sector trends to support clients’ human capital development.

skills and experience

• University degree/diploma or equivalent
• Minimum 3 years experience in a 360-recruitment environment
• Experience / Interest in supply chain / manufacturing / B2B sales
• Exceptional at creating opportunities and influencing outcomes
• Commercially- and digitally-savvy
• Motivated and driven to produce consistent performance

If you are interested in the position
Please include your availability, expected salary and reason for leaving current job
We regret that only shortlisted candidates will be contacted
EA: 94C3609 / Reg: R1325913

Location: PLQ x2; Raffles Place x3

1-month completion bonus

May be rotated amongst the different Service Centres

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time.
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time.
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners.
• Provide excellent customer service experience.
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.
• Highlight any potential concerns/risks and proactively shares best risk management practices.
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre.
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar and India.

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency or Sales industry is an advantage .

Average PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Front Desk Agent

Brief Job Description

As a Front Desk Agent you will serve as our guests’ first point of contact and manage all aspects of accommodation needs. Your responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

A great customer service and work experience in the hotel industry is a great advantage. Ultimately, you will help create a pleasant and memorable stay for our guests. To be successful in this role, you should have a pleasant personality, as this is also involves customer service. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Responsibilities

● Perform all check-in and check-out tasks

● Manage online and phone reservations

● Inform customers about payment methods and verify their credit card data

● Register guests collecting necessary information (like contact details and exact dates of their stay)

● Welcome guests upon their arrival and assign rooms

● Provide information about our lodging facility available rooms, rates and amenities

● Respond to clients’ complaints in a timely and professional manner

● Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs

● Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

● Upsell additional facilities and services, when appropriate

● Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.

Requirements

● Work experience as a Hotel Front Desk Agent, Receptionist or similar role

● Experience with hotel reservations software, like Cloudbeds, Opera and other PMS

● Understanding of how travel planning websites operate, like Booking and TripAdvisor

● Customer service attitude, Excellent verbal communication (Mandarin and English proficient in communication & writing) and great interpersonal skills

● Excellent communication and organizational skills

● Degree in hotel/hospitality management is a plus

● Positive attitude, excellent communication and organizational skills

● Working knowledge of various computer software programs (MS Office, PMS software, POS, InfoGenesis, etc.) and able to perform cashiering duties

Interested applicants kindly apply through this job portal and I will be in touch with you shortly.
Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338

Just Recruit Singapore Pte Ltd - EA12C6295

Contract: 18 months

Location: PLQ

Salary: Up to $3.5k + Completion Bonus

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• Min ‘A’ Levels
• Preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• At least 3 years of customer service experience, preferably in Insurance industry.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Job Responsibilities

1. Performs the check-in and check-out process in a friendly and efficient manner.

2. Performs cashiering duties.

3. Responsible for the issuance of guest room keys.

4. Performs blocking of rooms.

5. Coordinates with Housekeeping team on room status.

6. Responsible for updating of guest data and other information in the Opera PMS system.

7. Upsells hotel room whenever possible.

8. Handles guest enquiries pertaining to Hotel’s products and services.

9. Handles guest complaints/feedback in the absence of the supervisor.

10. Handles other front office duties as and when assigned by supervisor/manager.

Requirements

1. Completed secondary education.

2. Minimum 2 years’ experience in same capacity.

3. Proficient in MS Word, Excel and PowerPoint applications.

4. Basic knowledge of computer application.

Summary of Responsibilities
• Demonstrates effective, clear and professional written communication to customers
• Provides prompt and efficient service to users including appropriate escalation of any issues.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem solving capabilities and assist customers in case of any issues

Requirements

• 1 year experience in customer service domain
• Demonstrates effective communication, composure, and professional attitude