The Social & PR division of Havas Singapore (Socialyse / Red Havas) is looking for an Account Manager / Senior Account Manager with at least 5-7 years of experience in integrated content and/or communications background (e.g. social media, public relations), preferably in an agency setting.

*Kindly note that only shortlisted candidates will be contacted.*

Reporting to one of our Account Directors, you will be leading a team of consultants responsible for planning and executing integrated social media and PR/communications strategies for a range of client accounts.

Main responsibilities:

• Lead a team in developing and executing integrated PR/communications strategies for a range of client accounts across sectors and scope (i.e. earned, owned, and paid media).
• Responsible for tasks such as: campaign ideation; content development (social media content planning, press releases, thought-leadership articles); media pitching; crisis communications; community management; media monitoring and reporting; social listening; performance marketing; social media performance analysis, and more.
• Be at the forefront of relationships with key clients to establish mutual partnerships, and act as their brand guardian; understand their needs and business challenges to propose strategies that will help achieve their business goals.
• Work with internal and external stakeholders to ensure smooth delivery of account operations.
• Support the Account Director in the management of client budgets, and financial invoicing relating to your accounts.
• Ad-hoc involvement in new business pitching.

Requirements for this role:

• Tertiary qualifications in marketing, communications, or other relevant disciplines; or relevant work experience.
• At least 5 years of experience with PR/communications and/or social media management for Account Managers, and at least 7 years for Senior Account Managers; prior agency experience will be a plus.
• Understand content application across all major social media networks (Facebook, Instagram, TikTok, LinkedIn, etc.) and/or the local (earned) media scene.

Qualities we are looking for:

• Pro-active, responsible, accountable, and collaborative.
• Well-organised with great attention to detail, and focus on quality of results.
• Persuasive and effective communicator; possess strong communication skills (verbal, written, presentation).
• Strong interpersonal communication skills.
• Active learner and forward-thinker who excels at identifying evolving social media, content, and communication trends.

About Havas Singapore

Havas Singapore consists of an integrated network of business units – including Havas Media, Arena Media, Socialyse, Red Havas, and BLKJ Havas – all under one roof. Our philosophy is to work together seamlessly, building teams around our clients’ needs. We operate under one vision and mission, to make a meaningful difference to the brands, businesses, and lives of the people we work with. Collaboration is at the core of how we operate and life at Havas is about being Together to produce great work. Find out more at sg.havas.com.

Socialyse is the social media pure player of Havas Group. Socialyse provides a unique integrated and synchronised social media offering, including strategy, content, performance marketing, media and analytics. Through specialised talent and best-in-class technology, Socialyse is able to deliver strong tangible business results. With over 130 social media experts across more than 35 markets, we combine the agility of a startup and the strength of a powerful global network.

The Red Havas Merged Media agency model offers clients excellence across earned, social and experiential storytelling with content at our core—because our favourite type of thinking takes place at this intersection. Red Havas is part of the Global Havas PR Global Collective and has offices in Australia, Indonesia, Philippines, Singapore, United Kingdom, United States and Vietnam. At Red Havas, we know that the lines of contemporary communication aren’t just crossing, but merging. Our mission is to deliver the kind of incredible and effective Merged Media work that sets a new benchmark for each market we step foot in.

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

Salary: $13.45/hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract Period: Immediate till Jun 2024 (extendable based on performance and business needs)

* Remark: Pre-employment screening will take 2 weeks

Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements:

• Only Singaporean
• GCE A level, Diploma and above
• Good communication skills
• Candidate without tax/ customer service experience are welcome to join as training will be provided

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.

JOB DUTIES AND RESPONSIBILITIES

1. Manages the console (e.g. DND, busy verify lines).
2. Receives and transfers all calls to respective extensions and rooms.
3. Assisting and providing information for all callers.
4. Take down messages for guests.
5. Ensure checklists are done accurately.
6. Monitoring all the telephone printers – for wake up calls.
7. Assist to carry out emergency and evacuation procedures.
8. Responsible for morning calls
9. Take down and programme morning calls.
10. Ensure all morning calls are answered.
11. Update the Back Office information white board.
12. Monitor the contingency reports every hour.
13. Maintaining an updated telephone extension list.
14. Assisting guests with outgoing phone calls.
15. Assisting guests with new reservations after office hours.
16. Ensuring all guests’ complaints and feedback are recorded in Empower (GXP).
17. Maintain effective service in line with the Hotel’s Corporate Image
    - Company’s Grooming Standard
    - Standard Operation Procedures
    - Departmental Policies
    - Corporate Policies

18. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

19. To ensure and follow established procedures and compliance as per LSOP guidelines.

20. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in handling Call Centre Operations.
• Full-Time position(s) available.
• Rotating shift work basis.

We regret that only shortlisted applicants will be notified.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

About us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 350 employees. In Singapore, 99 Group operates 99.co, SRX.com.sg and iProperty.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com.

Join Us as an Agent Relations Manager and Lead the Real Estate Revolution!

At 99 Group, we're on a mission to revolutionize the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

Your Role:

As an Agent Relations Manager, you will play a pivotal role in shaping the future of real estate. Your primary responsibility will be to nurture and cultivate strong relationships with our valued agents. You'll collaborate closely with internal teams to empower our agents with the tools they need to thrive, leveraging our innovative products.

What You'll Be Doing:

• Forge Lasting Partnerships: Create and maintain agent accounts by identifying and capitalizing on sales opportunities, crafting compelling sales proposals, and fostering engagement through events and exceptional account servicing.
• Uncover Prospects: Develop a robust prospect pipeline by curating a comprehensive list of sources.
• Elevate Client Relationships: Strengthen connections with high-level clients, enhancing communication and rapport with Directors and decision-makers.
• Empower Through Training: Deliver impactful presentations and training sessions that not only attract new accounts but also nurture existing agent relationships.
• Smooth Issue Resolution: Address agents' inquiries promptly, coordinating seamlessly with internal teams to swiftly resolve concerns and fulfill their needs.
• Collaborative Growth: Team up with cross-functional teams such as Product Engineering, Customer Happiness, and Marketing to drive market expansion and enhance the overall agent experience on our platform.
• Reporting Excellence: Report directly to the Agent Relations Team Lead, contributing to a cohesive and results-driven team environment.

What We're Looking For:

• Experience that Counts: Ideally, you bring at least 2 years of experience in account servicing or solution-based sales, giving you a solid foundation for excelling in this role.
• Real Estate Savviness: While not mandatory, familiarity with the Real Estate and Property Technology landscape would be a significant advantage.
• People Person: You thrive on building relationships and find your energy in engaging with peers and clients.
• Curiosity Unleashed: You have a thirst for learning, especially when it comes to embracing new technologies and approaches.
• Growth Mindset: Every setback is an opportunity for you to learn and grow, and you're not afraid to seize it.
• Versatile Team Player: You're self-reliant and prepared to go above and beyond to achieve results, putting the team's objectives at the forefront.
• Communication Champion: Your communication skills are top-notch, both in writing and verbally. You're comfortable interacting with clients of diverse backgrounds and seniority levels.
• Team-first Mentality: You prioritize the success of the team and its objectives, fostering a collaborative and supportive work environment.

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.

JOB RESPONSIBILITIES

• Assist Supervisors and managers to ensure that daily operations are run smoothly.
• Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
• Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
• Run First Ten and Arrivals report to block rooms for arrival guests.
• Enrol guests in Marriott Rewards programme.
• Handle and solve guests’ complaints or assisting them with enquiries.
• Provide information about the hotel and the surrounding community.
• Maintain accurate room status information.
• Update guest profile.
• Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
• Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
• Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• No work experience required.
• Full-Time position(s) available.
• Rotating shift work basis.
• Able to start work immediately or within short notice period.

We regret that only shortlisted applicants will be notified.

Responsibilitites:

• To follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Services Providers and Commercial clients
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Arrange and negotiate payment plans with customers
• Perform administrative duties, enquiries, accounts monitoring
• Update and maintain the Credit Collection System
• Any other ad-hoc duties assigned

Requirements:

• Candidate should possess at least a Diploma/'A'/'O' Level
• Good spoken English
• Excellent communication and interpersonal skills
• Service-oriented and results driven
• Enjoys workig ina fast-pased environment
• A team player who is also able to work independently

1. More than one year working experience in labor agency business;

2. Have a Singapore employment agency license, that is, a BASIC or KAH certificate is preferred;

3. Singapore citizens or Singapore PRs are preferred;

4. Experience in employment agency in Singapore is preferred;

5. Understand the working process of the labor intermediary market;

6. Commission 50%-60%.

7. Willing to develop customers and recruit business in the market, the better the performance, the higher the commission.

8. Assist the boss in arranging and developing the overseas labor service market.

9. Other tasks assigned by the boss.

10.If you have a team, you can bring your team over directly and give you a share dividend commission of up to 70%.

11.Work location: The company branch is located at 6001 downtown, BEACH ROAD, GOLDED MIKE TOWER, SINGAPORE 199589

Salary: $13.45/hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract Period: Immediate till Jun 2024 (extendable based on performance and business needs)

* Remark: Pre-employment screening will take 2 weeks

Job Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Only Singaporean
• GCE A level and Diploma
• Good communication skills
• Candidate without tax/ customer service experience are welcome to join as training will be provided

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Benefits summary:

• MNC, Good Career Progression
• Changi Airport
• Up to $2900 + Bonuses
• Company Transport provided
• Fast Hiring

Job Responsibility:

• Assist airlines in the process of checking in passengers
• Check boarding pass and travel documents
• Assist in lost and found duties
• Perform customer service duties such as answer general enquiries

Interested candidates kindly click the APPLY NOW button

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Christopher Choong Xing Li

Registration Number: R23118001

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

• Act as the first point of contact for the customers for government related Call Centre projects.
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction.
• Provide satisfactory explanations to customers and take remedial action where necessary.
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems.
• Ad-hoc duties that related to Contact Centre projects.