The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar and India.

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Able to work independently and with minimum supervision
• Good communication and interpersonal skill

Requirements:

Experience working in Maid agency or Sales industry is an advantage .

Average PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Friendly and willing to learn attitude!

able to work independently

Working Location : Bukit timah shopping centre

Working days : 5days work a week (1 weekday and 1 weekend)

Part time position 4 days a week (3 weekdays and 1 sunday ) (With CEI AND EXPERIENCE )

FREELANCE Position for experience agents (with CEI)

We offer attractive package for the right candidate!

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Able to communicate with Chinese-speaking guests
• Willing to do regular night shifts and will be entitled to night shift allowance.
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 15 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

Job Responsibility Reservations/OTS Agent/Officer:

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Reservations Manager
• Be well versed in Resavison
• Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all daily tasks is completed diligently
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
• Take note of the reservation status to sell available rooms.
• To be well informed in all F&B Promotions
• Taking In Room Dining Orders and actively upselling

Position Requirements:

• Able to work shifts
• Ability to communicate in English effectively.
• Good interpersonal and guest interaction skills.
• Meticulous and has an eye for detail.
• Good organizational and administrative skills.
• Knowledge of OPERA software is preferred.
• Service-oriented.
• Desire and ability to train and develop ambassador.
• Maintain awareness of industry trends.
• Initiate contacts and establishes rapport easily.
• Assert point of view directly yet tactfully.
• Organise time and work efficiently.

Our client who is based in Singapore that offers a wide range of services including manpower outsourcing and logistics support for operations in both air and seaports.

We are looking for suitable Customer Service Agent working on rotational shifts to support their needs at Changi Airport.

In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met efficiently.

Would this be the next career for you?

1. Handling Check In duties
- Check and ensure that flight tickets and travel documents are valid for flight
- Weigh and tag passengers’ luggage.
- Processing and issuing of boarding pass.
- Assisting passengers at self-Check In kiosks and auto bag drop kiosks.

2. Departure/Arrival gate duties
- Ensure boarding pass information is accurate and passenger’s name on passport tally with boarding pass for departure flight
- Crowd control
- Assisting passengers with special needs
- Direct disembarking passengers to respective areas such as immigration and baggage collection belts
- Meet & Greet
- Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.

3. Other miscellaneous duties when assigned

If you are someone with the following, lets chat!

- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)
- Positive attitude with excellent customer service skills
- Good communication skills and command of English
- Possess basic computer skills
- Min. N Level

Additional information

- 2 years contract

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Xin Hui | R23112426

​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Gross Salary: Junior $2500 & Senior $3000

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

MAIN DUTIES AND RESPONSIBILITIES

1. To perform the full scope of operations roles for Multimodal Freight services, not restricted to quotes, rates negotiation with carriers/liners/agents, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts, and billings.
2. To coordinate with co-loaders, support export/import/cross trade shipments and updating of shipping status.
3. To ensure all dangerous goods handling and live animals handling are according to SOP and IATA regulations.
4. To ensure all air/sea freight shipment (pick up & deliveries) are performed according to SOP and provide timely updates and constant support to customers.
5. To ensure the office and warehouse premises are secured at all times.
6. To attend to all phone calls and emails promptly.
7. To deliver proactive and efficient service level for all shipments.
8. To secure all company's property, information, safeguard goods and customers' data at all times.
9. To work closely with Sales team to identify potential business opportunities for new businesses.
10. To rotate standby duties for after office hours emergency calls.
11. To carry out any other duties as may be expected in a post of this level.

Our client is one of the leading communication consultancy. Due to business needs, they are now recruiting a PR Account Executive to be part of their Public Relations Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of PR Account Executive:

• Oversee daily account activities, including program development, content creation (strategy papers, press releases), event coordination, and stakeholder engagement.
• Plan and manage projects, ensuring timely implementation, tracking outcomes, and maintaining budgets.
• Craft compelling media content, such as pitch letters, announcements, and specification sheets.
• Develop communications strategies and track client business updates.
• Prepare and deliver client presentations on project and program status.
• Coordinate between clients, vendors, and internal teams for seamless execution of tasks.
• Support administrative tasks as needed for client projects.

Requirements:

• Degree in Mass Communications or related field
• 1 - 2 years experience in public relations or communication roles
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is one of the leading communication consultancy. Due to business needs, they are now recruiting a PR Account Executive to be part of their Public Relations Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of PR Account Executive:

• Lead and oversee PR projects, ensuring timely delivery and client satisfaction.
• Manage day-to-day account activities, including developing program strategies, writing press releases, coordinating events, and maintaining strong client and media relationships.
• Develop and execute project plans, including staffing, budgets, and evaluation mechanisms.
• Act as the primary contact for clients on projects, offering strategic counsel and ensuring effective communication.
• Create and deliver presentations on program status and outcomes.
• Collaborate with internal teams, external vendors, and media to achieve project goals.
• Supervise junior staff and ensure alignment with project objectives.
• Monitor and track clients' industries to inform communication strategies.
• Plan and manage events such as press conferences, media tours, and stakeholder briefings.

Requirements:

• Degree in Public Relations, Communications, or a related field.
• At least 5 years of experience in public relations, with proven account management expertise.
• Strong understanding of PR strategies and the ability to meet communication objectives.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are an employment agency of 2 years with ambitious plans for strong growth. We are currently looking for an experienced Employment Agent (EA Personnel) with CEI Basic certification to support us through our growth and development roadmap. This position reports to the Director.

To acquire new client base

To provide job matching for clients and candidates

To manage & retain clients and candidates.

To meet monthly sales target

To ensure all documentations is properly recorded for easy retrieval

We provide for a flexible & autonomous working schedule

Compensation consists of commissions and bonuses.

• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
• Contract till 31 August 2025
• 5 days work week across Monday to Sunday
• Up to 44 hours per week (based on roster)
• Working Location: Newton

Requirements:

• Equipped with work experience in survey operations, sales, or customer service role.
• Those without the academic qualifications will be considered with relevant work experience.
• Applicants with call center background, direct sales and customer fronting will be advantageous.
• Strong phone and verbal communication skills along with active listening
• Able to handle objections and complaints and proficiently de-escalate these cases.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.
• Selected applicants are required to complete a training course and passed the assessment test beforebeing deployed to operations.
• Only Singaporeans may apply.

**We regret that only shortlisted candidates will be notified**

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

https://sg.go.persolkelly.com/job/apply/10244

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 8 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Reservation / Switchboard Agent

Work Dynamics - Integrated Facilities Management

• Manage day-to-day duty (Rooms/Calls & Transportation service)
• To be culturally sensitive
• To deliver work ethically & with integrity
• To adhere to all SOPs while performing assigned tasks
• To be able to respond to requests for information, services and assistance in a timely manner.
• To work seamlessly as a team and communicate at all times (Have excellent communication and interpersonal skills)
• Actively support an environment that supports teamwork, co-operation & performance excellence
• Reservation Supervisor will carry out a short daily / weekly meeting to provide latest updates to the team.
• To familiarize with the room layouts and good knowledge of the facilities available in the room. To assist to arrange chauffeur service from UBS preferred vendor.

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is one of the leading communication consultancy. Due to business needs, they are now recruiting a PR Account Executive to be part of their Public Relations Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of PR Account Executive:

• Oversee daily account activities, including program development, content creation (strategy papers, press releases), event coordination, and stakeholder engagement.
• Plan and manage projects, ensuring timely implementation, tracking outcomes, and maintaining budgets.
• Craft compelling media content, such as pitch letters, announcements, and specification sheets.
• Develop communications strategies and track client business updates.
• Prepare and deliver client presentations on project and program status.
• Coordinate between clients, vendors, and internal teams for seamless execution of tasks.
• Support administrative tasks as needed for client projects.

Requirements:

• Degree in Mass Communications or related field
• 1 - 2 years experience in public relations or communication roles
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a PR & Corporate Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of PR & Corporate Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is one of the leading communication consultancy. Due to business needs, they are now recruiting a PR Account Executive to be part of their Public Relations Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of PR Account Executive:

• Lead and oversee PR projects, ensuring timely delivery and client satisfaction.
• Manage day-to-day account activities, including developing program strategies, writing press releases, coordinating events, and maintaining strong client and media relationships.
• Develop and execute project plans, including staffing, budgets, and evaluation mechanisms.
• Act as the primary contact for clients on projects, offering strategic counsel and ensuring effective communication.
• Create and deliver presentations on program status and outcomes.
• Collaborate with internal teams, external vendors, and media to achieve project goals.
• Supervise junior staff and ensure alignment with project objectives.
• Monitor and track clients' industries to inform communication strategies.
• Plan and manage events such as press conferences, media tours, and stakeholder briefings.

Requirements:

• Degree in Public Relations, Communications, or a related field.
• At least 5 years of experience in public relations, with proven account management expertise.
• Strong understanding of PR strategies and the ability to meet communication objectives.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

DUTIES & RESPONSIBILITIES:

1. INTERNAL CO-ORDINATION WITH ENGINEERS/SUPERVISORS AND CONTRACTORS

2. CHECKING OF SUBCONTRACTOR’S CONTRACTS

3. CHECKING OF SHOP DRAWINGS

4. SITE SUPERVISION AND PROGRESS MONITORING

5. CHECKING OF PROGRESS CLAIM

6. CHECKING OF PAYMENT

7. SAFETY

8. WORK QUALITY CONTROL

9. CHECKING OF OPERATION & MAINTENANCE MANUAL

10. COMISSIONING, CHECKING & MONITORING

11. CHECKING OF AS-BUILT DRAWING

12. CHECKING OF COST ESTIMATION

As a Call Centre & Reservations Agent, you’ll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings
• Processing hotel room reservations through various channels such as phone, email and online platforms etc
• Addressing guest concerns and providing information about hotel services, amenities and policies
• Upselling of additional services such as dining options, room upgrades etc
• Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Ensuring all guest requests and queries are responded to promptly and effectively
• Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinating with relevant departments to ensure guest request is followed-up and ensures follow-up procedures are maintained
• Ensuring timely wake-up call services for hotel guests
• Handling payment transactions and ensuring compliance with payment policies
• Carrying out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists
• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break)

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

We’re looking for a Platform Due Diligence Agent to join our team in Singapore.

This role is a unique opportunity to have an impact on Wise’s mission, grow as an agent in the compliance field, help millions of people around the world save money, and drive growth on the Wise Platform. You will also develop an in-depth understanding of Wise’s business model and foster relationships with teams across the company as you work to help them understand Due Diligence risk exposure and mitigation strategies.

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Under KYC's newest Platform Pillar team called 'Platform Due Diligence', your mission is to support Wise due diligence needs for our Customers of Wise's Platform Partnership initiative according to Wise’s internal risk-based approach, appetite, and policy.  

What You’ll Actually Do! 

You will be a member of Wise’s Partnerships team to help provide skilled onboarding support to customers of Wise’s partners who utilise Wise's platform/API services:
 

• Ensuring that we offer an excellent due diligence support and onboarding experience specialised attention for platform end-customers;

• Reviewing CDD/EDD documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers;

• Identifying, gathering data to supporting and escalating product issues (bugs); 

• Helping to improve existing processes by providing daily feedback to specialists or team lead (onboarding, tooling, training, mentoring);

• Working with other Due Diligence teams to expand PDD coverage to all necessary regions;

• Having a deep understanding of different platform building blocks, verification models, customer models, country risks and regulatory requirements across multiple geographies;

• Performing Due Diligence on existing, new and/or potential platform end-customers based on risk mitigation controls and certain trigger events;

• Providing guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

• Assessing Risk level of referred profiles that may or may not meet the risk criteria expected from escalations, collaborating with appropriate stakeholders;

• Keeping up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDD.

DC Marketing is an outsourced sales and marketing company that focuses on building and increasing brand awareness and market shares.

You will be involved in;

1. Developing and planning marketing strategies and implementing marketing plans
2. Developing and planning of sales strategies and, meeting or exceeding sales goals
3. Present, promote and sell products/services using solid presentation skills to existing and prospective customers
4. Building and maintaining customer relationships and deliver outstanding customer experience
5. Assist in product trainings when needed
6. Able to work in a team and independently
7. Involved in test campaigns

The right person:

• A go-getter who is driven to exceed goals in all areas
• Has strong inter-personal skills to build rapport with prospective and existing customers
• Has good time management skills to succeed in a fast-paced environment
• Someone who is looking to grow with the company and looking for leadership roles

What you can expect:

• Travelling opportunities for networking purposes
• New experiences everyday as you make a real difference in peoples’ lives
• Career advancement opportunities with a company that is growing

Responsibilities (includes but not limited to):

• Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
• Verify that passengers' documents are all in order for flight check-in.
• Front-desk duties at exclusive premier lounges.
• Meet and greet passengers at lounges reception.
• Assist passengers with special needs when required to.

Requirements:

• Local NITEC or Higher NITEC (Service, hospitality, tourism or related disciplines preferred)
• Candidates with Local Diploma will be considered for Officer role.
• Cheerful with pleasant communication skills
• Proficient in English and a second language for effective communication with international passengers
• Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
• Work in Changi Airport

Benefits:

• Shift allowance
• Staff transport after midnight
• OT pay after 44hours work/week
• Entitled to

1) AWS

2) Performance bonus

3) Joining bonus

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)