We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 4 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

The International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the agent will handle inbound calls.

Key Responsibilities:

Reservation Handling:

· Assist guests in making, modifying, or canceling hotel reservations using the hotel’s reservation system.

· Offer information on room types, rates, and packages available to meet guests' needs.

· Process payments, apply discounts, and ensure accuracy in reservation details.

Customer Inquiries:

· Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions.

· Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant information.

· Handle special requests, such as room upgrades or specific accommodations.

Customer Service:

· Deliver exceptional customer service by maintaining a friendly and professional demeanor.

· Resolve guest complaints or issues in a timely and effective manner, escalating when necessary.

· Follow up with guests to ensure their satisfaction with the booking process.

Communication:

· Maintain clear and effective communication with guests, hotel staff, and other team members.

· Document and update guest information, preferences, and feedback in the CRM system.

Operational Support:

· Assist in preparing reports on reservations, cancellations, and customer feedback.

· Participate in ongoing training sessions to stay updated on hotel offerings and customer service best practices.

· Adhere to call center protocols, including maintaining call handling time and accuracy standards.

· Support administrative activities with regards to the hospitality business.

Qualifications:

· High school diploma or equivalent; additional certification in hospitality or customer service is a plus.

· Previous experience in a hotel front desk role is preferred.

Personal Attributes:

· Excellent communication (written and verbal) and interpersonal skills.

· High level of integrity and professionalism.

· Attention to details and customer focused.

· Able to communicate in English, as well as one of the Asian language (Mandarin or Cantonese or Japanese) due to need to support customers in North Asia.

Working Conditions: Role is required to work from 11am to 8pm and weekends, and two rest days during the week. Flexibility in scheduling is essential.

What's on offer:

• Industry: Aviation
• Location: Airport
• Remuneration: Competitive base salary + AWS, for experienced hires, + shift allowance and OT.
• Additional Benefit: $5000 sign-on bonus.

Customer Service Officer
Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.A diploma in any discipline

• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• A local diploma in any discipline

Customer Service Agent

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers
• with NITEC or Higher NITEC

Job Description

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public.

EA Number: 11C4879

• Work Week & Shift: 6 days, rotating shift
• Annual Leave: 12 days
• Location: Changi Airport Terminals

Job Responsibilities:

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checkingin, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers

Compensation:
• Local NITEC: $2000, Higher NITEC: $2100
• Monthly base salary for experienced hires without NITEC can go up to $1700.
• Shift allowance and OT (before probation, avg $200. After probation avg $200-$500 after confirmation)
• Staff transport will be provided for candidates working beyond midnight.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a IT Service desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Roles and Responsibilities

Requirement for the SD Agents as follow:

· Min 2 yrs of SD agent working experience

· Good Laptop/Desktop troubleshooting skillsets

· Excellence customer handling skills

· Excellence communication skills

· 5 workdays per week (Mon-Fri)

· based on 44hrs per week

Location: Tuas South Avenue 10

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

Our client is a seasoned provider of integrated building services, engineering solutions, and energy management.

• Response incoming calls and respond to customer's emails
• Handle customers’ complaints and feedback with a good closure
• Ensure timely resolution by following up on cases.

Requirements:

• GCE O Level and above
• At least 2 years of experience in Contact Centre environment.
• Ability to operate in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Key Responsibilities

• Develop and implement Public Relations strategies, riding on various media channels aligned with the overall marketing strategy
• Write and edit content such as press releases , bylined articles, briefing materials, and social media posts.
• Media management on public issues and issue preparedness to protect brand reputation
• Maximize brand exposure and build relationships with media and key opinion leaders
• Analyze and measure success of Public Relations initiatives and campaigns according to set KPIs
• Collaborate with cross-functional teams, such as Corporate Affairs, and liaise closely with the Global Public Relations team to ensure alignment of marketing and Public Relations initiatives with overall business strategy
• Assist in the planning and execution of integrated communications campaigns to achieve overall business objectives

Key Requirements

• Minimum 1 year of relevant experience. Agency experience would be advantageous.
• Keen knowledge and understanding of the traditional and new media landscape in Singapore
• Strong organisational and project management skills
• Excellent written and verbal communication skills
• Degree in Mass Communication/ Marketing or related fields

We’re looking for a Due Diligence Agent to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission: 

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Due Diligence Agent gives you the opportunity to:

• Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;

• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;

• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;

• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;

• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;

• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;

• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;

• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;

• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;

• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;

• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Job Description & Requirements

Position: FT Class 3 Driver

Location: Sengkang

Working Hours: 6:00 AM - 6:00 PM (6 days a week)

Salary: $1,800/month

What We Offer:

Stable employment with weekly shifts

Competitive pay for a full-time driving role

Supportive team environment

Requirements:

1. Valid Class 3 Driving License

2. Familiar with Singapore roads and traffic regulations

3. Strong punctuality and reliability

4. Willingness to work early hours and on weekends as scheduled

How to Apply:

Interested applicants may apply here or WhatsApp 85881419

Singaporean and Singapore PRs (Malaysian are welcome to apply as well)!

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

FT Kitchen Assistant Needed

Location: Buangkok

Type: Full-Time Position

Responsibilities:

- Assist with food preparation and cooking.

- Maintain cleanliness and organization of the kitchen.

- Wash dishes and kitchen equipment.

- Support chefs with various tasks.

Requirements:

- Preparing Of Ingredients

- Packing of food, taking order

- ⁠Other adhoc duties

- ⁠Need to work weekends

What We Offer:

- Competitive pay.

- Growth opportunities.

- A supportive work environment.

Interested applicants may apply here or WhatsApp 85881419

Singaporeans & PRs only!

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

JOB SCOPE

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands
• Attend to shoppers’ enquiries and feedback for customer experience improvement
• Perform Mall Marketing redemptions and any other duties assigned
• Attend to Luxury Shoppers (VIP Service training will be provided)
• Enjoy fun and be a proud ambassador of The Shoppes at Marina Bay Sands

JOB REQUIREMENTS

• Seeking good career prospects in Hospitality field
• Keen to work in an exciting and learning environment
• Fresh graduates who wish to pursue a successful career in hospitality field are encouraged to apply
• Have basic knowledge of MS Office (Word and Excel). Able to work on weekends/ public holidays
• Great personality with excellent customer service attitude

JOB SCOPE

Job Responsibilities

• Collect linens and amenities from loading bay and distribute them to pantries of designated floors across the 3 hotel towers in a timely and efficient manner in accordance with the established company’s policies and procedures.
• Collect soiled linens from hotel towers including areas such as pool, spa and fitness club.
• Ensure hotel’s pantry amenities are stocked up and replenished accordingly when required.
• Maintain overall cleanliness and order of the linen room.
• Report to Supervisor on any equipment that requires maintenance and repair.
• Ensure lost and found items are properly documented and arrange for them to be returned to guest.
• Perform other duties that are assigned by Supervisor.

JOB REQUIREMENTS

Education & Certification

• Minimum Elementary School Education.

Competencies

• Able to handle heavy loaded trolleys, linens and amenities.
• Able to walk extensively to and fro from the loading bay to the hotel towers.
• Able to work independently.
• Comfortable to work rotating shifts – Morning and afternoon shift.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Job Description & Requirements

Position: FT Chef/Kitchen Helper

Location: Little India

Salary: $1,700 - $2,000 per month

Work Hours: 6 days a week, two shifts available:

1. 9:00 am - 9:00 pm

2. 12:00 pm - 12:00 am

What We Offer:

1. Competitive Salary based on experience

2. Opportunity to grow and advance within the team

Requirements:

1. Prior kitchen or culinary experience is a plus.

2. Ability to work in a fast-paced environment.

3. Must be punctual, reliable, and willing to learn.

4. Chinese speaking would be advantageous.

How to Apply:

Interested applicants may apply here or WhatsApp 85881419

Singaporean & PRs (Malaysian are welcome)!

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

The Consultant who will be responsible for the full spectrum of recruitment so as to ensure smooth running of the operations. He/She will be responsible for general permanent staffing in the commercial space. He/She will be given clients’ orders to work on and is responsible for maintaining their relationship with their clients and their own pool of candidates. At the same time, he/she will also be asked to do their own business development to bring in potential new clients for the company.

Responsibilities:

• To provide total solutions to clients’ staffing needs. Identify and pursue opportunities to cross sell other services and products to meet the needs of the client and increase revenue of branch/division.
• To meet monthly sales target in GP & Contribution
• To represent both the employer and employee and to manage & retain clients and candidates.
• Communicate terms and conditions of business including pricing (with appropriate approval) and guarantee provisions with clients to ensure common understanding of service expectations and costs.
• Understand the job-scope and the job-requirements from the clients before proceeding to source.
• To attract, select and present quality candidates who match the specific recruitment needs of our clients.
• To match the candidate to the right job and to provide opportunities to candidate.
• To manage and retain good candidates.
• Prepare written and verbal applicant resume summaries and brief candidates on the position & interview.
• To build strong relationship with clients and candidates. Maintain existing client relationships to ensure strong repeat buying and extension of services within the account.
• Regular client visits.
• To ensure all documentations are properly recorded in our system.
• Adhere to all quality procedures and recommend enhancements to operations, procedure or policy to ensure an environment of continual improvement.

Requirement:

• CEI certification
• Minimum 2years of experience in recruitment or in a target-oriented environment
• Strong knowledge in staffing techniques and labour regulations
• Possess a high degree of diplomacy and tact in managing issues and difficult situations
• To be actively involved in a highly dynamic and fast-paced work environment.
• Excellent communication and relationship building skills.

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*Great banking career opportunity

*5 days work week - 4 weekdays 1 weekend

*Night shifts and flexibilities required*

*Attractive Allowances*

1 year contract

We are partnering with one of the well-established Local Banks in Singapore that provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle East. They are currently looking for a Customer Service Officer to join their consumer bank.

Job Description:

-Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

-Ability to understand customers’ needs and provide appropriate solutions and attention

-Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

-Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:
Good written/verbal communication skills
Call centre experience and banking experience preferred

Fresh Diploma/Degree graduates are welcome to apply

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

<https://go.persolkelly.com/job/apply/9084>

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No: 01C4394
EA Personnel No: R22111378
EA Personnel Name: Ong Xin Yee

Convenience Store Located Behind Tampines Polyclinic.

Nearest Bus Stop: 4, 8, 15, 18, 19, 27, 28, 29, 37, 38, 81, 129, 15A, 168, 291, 293, 298, 29A.

Looking for Retail Associate / Cashiers to join our crew.

Start ASAP

Multiple Vacancies Available.

2x Part Time

*** Must be 21 Year old and above. (Statutory Age Requirement in Shop for Sales of Tobacco and Beer/Wine/Liquor)

Job is Suitable for older workers.

We are a local brand, looking out for individuals to work in our retail shop (Convenience store in Tampines Area).

Attending to customer

Cashiering

Receiving and processing of incoming stocks

Serves customers promptly and warmly

Attend to customer enquiries, To help customers search for suitable products if needed

Other ad-hoc duties assigned

Working Hours

Weekdays or Weekends, 3pm-11pm

Salary Range:

Part time, $8/hr.

Interested, Call or Whatsapp your particulars to Mr Ong @ +65 8205 5040 to arrange for an interview.

(please include Name, Age, Nric, Address)

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Salary: up to $2650

Duration: 6 months

Location: Changi North (company bus pickups from north & east of SG)

Working Hours: 5 days Mon - Fri Office Hours

Responsibilities include:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and faxes
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Train new customer service agents and provide support / buddy system to new employees
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.

Requirements:

• Minimum A levels/diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: 8 months/ 1 year
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

As a Customer Care Specialist,you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers.

Working with the team of passionate digital bankers, and leveraging on the latest technology, you will be instrumental in providing differentiated customer service. Our aim is to provide the state-of-art service to our retail customers and change the way people bank with us.

Role Responsibility:

Customer Experience – Service & Complaints Handling

• Using the preferred channel to communicate and provide responses where appropriate to general or account-related enquiries initiated by customer
• Handle simultaneous channel responses, including in-app chat/call, and voice hotline
• Ensure timely documentation, classification, customer acknowledgement, and follow-up actions for all cases according to the relevant policies and procedures.
• Identify the main reason for calling, document the situation accurately, and route cases to relevant parties (e.g. risk, fraud, ops) to help resolve the issue.
• Timely communication with customers in relation to their cases and escalate issues to managers

Customer Due Diligence

• Engage in identification and verification of customers while adhering to the bank’s privacy and security policies.
• Assist with reaching out to customers for requested documentation for open cases
• Support in filling out of investigation reports, as required, for payment and fraud cases

Product Service Escalation

• Conduct case investigations and handle complex follow-up cases from offshore team
• Perform tracking, analysis and reporting for escalated cases
• Provide insights and actionable plans to enhance customer experience

Banking Compliance and Escalation

• Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
• Undergo annual compliance and financial crime training.
• Act as the bank’s first line of defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

Our Ideal Candidate:

• Diploma or University graduate with 1 year of banking experience, preferably in a fast-paced contact centre environment
• Good understanding of Banking and Financial products
• Knowledge of the Bank’s Control Framework and Governance Structure preferred
• Superior listening, robust writing and verbal communication skills required
• Service-oriented with positive attitude to drive differentiated customer experience
• Good knowledge of MS Office and proficient in related computer applications

Shipping Coordinator

5 days, 8.30am- 5pm

Address: Jurong

Salary: $2800 -$3300

Company background:

Headquarter in Europe, company is a pioneer and a global leader in the international moving industry.

Job responsibilities:

• Coordination of all inbound/outbound shipment
• Provide customer support by giving them advice on their shipment, various country customary rules and regulations; provide after-sale support and following up with client till the whole transaction is done.
• Book the consignment (freight / transporters / forwarders) in accordance with costs and price strategy of the company
• Organize the booking and operations in accordance with the client’s service sold
• Send all necessary information and documentation to clients / agents / sea companies / forwarders etc…on time
• Liaise and maintain good relations with agents and shipping companies.
• For Sea Import / Air freight files, once operation complete (delivery document for Sea and Air import, Airway bill for Air export), must be transmitted immediately to the Branch Manager in order to prepare invoicing instructions to the Accountant Manager.
• For sea Export files, once the Bill of Lading has been received, the original sets of client documentation will be mailed to the destination agent and the same time apply for the export permit for the shipping lines.
• To prepare the pre-alert ticking the service instructions
• To transfer the Pre-Alert project to the Customer Service Manager for checking instructions stated before being approved by the Branch Manager.
• To send the approved Pre-Alert to the agent / Branch at destination
• To inform immediately the Branch Manager about any changes in regulation procedures for export or import and to estimate what impact it will have on the organisation and costs without any delay.
• Follow up the container’s status on a daily base.
• Provide feedback on moves to ensure smooth operations.
• Collect the agent’s general tracker.
• Collect and forward required clearing and shipping documentation timely.
• Complete the job files timely and keep the job files sorted
• Master office tools
• Master NSI
• Make the suppliers annual evaluation

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279