ā¢ Daily scheduling of Room Attendants (RA) and Runnerās assignment.
ā¢ Supervise, train and check the overall work of RA and public area cleaners
ā¢ Inspect guestrooms and public areas to ensure compliance with cleanliness, maintenance and setup standards as well as to verify status.
ā¢ Follow up on the work performance and assignments of RA.
ā¢ Inspect rooms daily, including checkout, vacant, make up, long stay and Vacant Pickup.
ā¢ Inspect VIP rooms prior to guestās arrival.
ā¢ Report maintenance deficiencies that require immediate attention and follow up on their status.
ā¢ Handle all guest requests items that come through the Job codes and walkie.
ā¢ Ensure that Policy of breaking āPrivacy ā is handled seamlessly.
ā¢ Maintain Housekeeping supplies at par levels.
ā¢ Assist the Executive Housekeeper with Housekeeping stock-take.
ā¢ Organise linen stock-takes and collate information.
ā¢ Check cleaning standards in rooms are up to Quality Standards.
ā¢ Ensure safety of keys and communication devices are accountable for at end of shift.
ā¢ Conduct formal performance appraisals of all staff in Housekeeping department.
ā¢ Counsel and discipline subordinates in matters relating to misconduct, decided on appropriate disciplinary action.
ā¢ Ensure compliance with legislated heath and safety requirements within the workplace.
ā¢ Comply with all Corporate and Hotel Standards and Procedures.
ā¢ Take ownership and handles guestsā complaints pertaining to guestās comfort and housekeeping duties.