Position Summary
* To assist the Rooms Divison Manager in the achievement of company goals
* To organize, supervise and control all housekeeping activities, including staff, training, guest satisfaction and the cleanliness and presentation of all guest rooms, foyers and related service and public areas
* To resolve guests' concerns quickly and to the highest satisfaction levels
Main Responsibilities
* Expense control
* Guest service
* Risk management
* People development
Attributes & Accountabilities
* High standard of cleanliness and hygiene
* Delegation and supervising skills
* Planning and organizing skills
* Consistency of work standards
* Good working relationship with all levels
* Adaptability and ability to work under pressure and supervision
* Ensure guests' satisfaction is maximized
* Cohesive and effective working relationships between departments
* Compliance with hotel employment policies and procedures
* Attendance and participation at Business Unit and Departmental meetings