Job Overview:
Responsible for supporting Unified Comm Systems and projects rollout.
Responsibilities:
Support Unified Comms Systems
· Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions
· Attending to user requirements and work with vendor to provide solutions
· Work with other departments for smooth flow of processes and procedures
Projects rollout
· Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule
· Plan resource allocation and utilisation across the various project and quarterly releases
· Plan and collaborate across different application teams to manage technical dependencies of the solution in the project delivery cycle
· Monitor and manage risks /issues related to technical delivery
Requirements:
1. Highly skilled in Avaya Unified Comm & Voice Recording systems administration
2. Good communication skills and Microsoft Excel skills
3. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management