Responsibilities:

• Oversee and lead the site safety team and subcontractors in the implementation of company's safety systems.
• Liaise closely with site operations staff and project manager on all safety and health issues.
• To supervise safety and promote safety conduct.
• To inspect and rectify any unsafe place of work.
• To correct any unsafe practice;
• Conduct regular safety inspection/audits to identify safety and health hazards and conduct safety gap analysis.
• Assist in accident reporting and investigations as well as tool-box meetings.
• Assist in all areas of safety planning and incident prevention.
• Assist in ISO OHSAS 45001 and ISO 14001 audits.
• Attend to any government agencies, insurance companies, auditors etc.
• Any other duties as stipulated in WSH Act.

Requirements:

• MOM registered WSHO.
• Minimum 5 years of relevant experience in building & construction.
• Possess good communication skills.
• Good knowledge in ISO OHSAS 45001 and ISO 14001
• Able to work across all departments and functions.
• Knowledge of the construction industry activities

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Possess a recognized degree/diploma in Engineering – Environmental/Health/Safety.
• At least 10 years’ experience as WSHO/ECO.
• Provide WSH enforcement support to the Project Team.
• Identify and assess any foreseeable risk arising from the workplace or work processes.
• Recommend / take reasonably practical action to eliminate any foreseeable risk to any person who is at work in that workplace.
• Ensure safe work procedures are implemented to control risk.
• Recommend reasonably practical measures to minimize the risk.
• To enter, inspect and examine at any reasonable time the work place.
• To inspect and examine any machinery, equipment, plant, installation or article in the workplace.
• To enforce site safety practices.
• To organize safety & health awareness program for the site.
• To conduct site safety & health audit.
• To conduct site safety & health meeting and prepare reports for relevant parties.
• To prepare hazard analysis reports.
• To prepare safety & health management programmes and ensures effective implementation.
• To inspect and examine workplace records, certificates, notices and documents kept or required to be kept under the WSHA.

• To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations, safety requirements, and aerodrome safety standards.
• To be responsible for health, safety, and environmental control, and to assist Safety Manager to ensure that all works adhere to the procedures and instructions.
• To assist Safety Manager in liaising and co-ordinate with stakeholders, authorities and agencies and other Consultants employed by Developer.
• To put up daily situation reports.
• Ensure risk assessment and safe working procedures are correctly executed on-site.
• To conduct daily health, safety, and environmental inspections, prepare reports and follow up with Project Safety Team / Contractors for closure.
• To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.
• Wear appropriate personal protective clothing/equipment and observe all safety requirements/procedures.
• To implement and monitor appropriate safety measures in accordance with the Workplace Health and Safety Act and Safety Management System.
• To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance

Requirements

• At least 03 years of Project relevant experience in the construction industry preferably 2 years with the developer/main contractor.
• Must be a registered Workplace Safety and Health Officer with MOM.
• Must be a registered Firesafety manager with SCDF
• Must have confined space assessor certificate
• Must have Work at height assessor certificate
• Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent

The A*STAR Institute for Human Development and Potential (A*STAR IHDP) focuses on research that aims to improve and impact the health and well-being of Singaporeans across the life course. A*STAR Institute for Human Development and Potential (IHDP) is currently looking for an ambitious Research Officer to work on projects investigating obesogenic behaviours in early childhood.

Job Responsibilities

The successful candidate will provide research and administrative support to new and ongoing studies and will:

• Analyse and present quantitative data from longitudinal cohorts
• Lead systematic and scoping reviews
• Lead data collection, management, analysis and day-to-day administration of new research projects
• Contribute to research publications, book chapters and reviews
• Contribute to the design of research materials
• Represent the research group at external meetings, either with other members of the group or alone

Job Requirements

• A bachelor’s degree in the relevant disciplines (e.g. Psychology, Behavioral Science, Nutrition)
• Keen interest in the area of child development
• Proficient in the use of statistic software such as SPSS, R or others
• Experience with systematic and/or scoping reviews
• Excellent command of spoken and written English
• Strong interpersonal skills with enthusiastic demeanor
• At least 2 years of relevant working experience within an academic or healthcare setting is advantageous
• Experience of contributing to research publications is advantageous

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Industry/ Organization Type: IT/ Cybersecurity
• Position Title: Technical Support Officer (SSL)
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + AWS + 1 to 3 months VB
• Duration: Permanent

Key Responsibilities

• Interact with customers, resellers, and partners to identify and resolve technical issues.
• Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
• Coordinate and escalate complex technical issues to the team and/or partners when necessary.
• Document issues encountered and their resolutions for tracking purposes and future reference.
• Conduct basic SSL technical support training for the Sales Support Team.
• Perform any other ad-hoc duties as required.

APPLY NOW!!!

• Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
• Strong SSL product and technical background is required.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71349 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Operations Officer (Air Freight) /Air Operation Officer
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation
• Salary Package: Up to $2400 +OT + AWS
• Duration: Permanent Role

Key Responsibilities

• Prepare draft AWBs for review by customers, forwarders, and overseas agents.
• Coordinate with CIPL to draft permits prior to shipment arrival.
• Maintain regular liaison with customers and overseas agents, and manage email correspondence.
• Upon cargo arrival at the warehouse, confirm pieces, weight, and dimensions to enter accurate details into the system and print original AWB copies.
• Handle the submission of FWB, FHL, permits, and other required documents.
• Send pre-alerts, manage billing, and handle related emails for air export operations.
• Await pre-alerts to either release cargo or arrange delivery. Visit the warehouse to inspect cargo.
• Pre-declare customs permits and submit shipment details through the CCN system to Singapore Customs.
• Manage billing and handle related emails for air import operations.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum GCE O Level or equivalent.
• Individuals without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66255 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

PERMANENT JOBS!

CUSTOMER SERVICE OFFICER

SINGAPOREANS/ PRs ONLY

(Salary – $2,050.00 - $2,400.00)

LOCATION

West/Central/East

JOB DESCRIPTION

As a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse customers, manage the flow of guests, and ensure every dining experience exceeds expectations.

Key Responsibilities:

• Customer Service Excellence: Be the first point of contact for our guests, ensuring they feel welcomed, valued, and cared for throughout their visit.
• Table Management: Skilfully manage reservations and seating arrangements to ensure smooth operations and maximize guest satisfaction.
• Positive Dining Experience: Go above and beyond to anticipate the needs of our guests, turning ordinary meals into extraordinary experiences.
• Team Collaboration: Work alongside a dynamic, friendly team to maintain a high standard of service and efficiency.

JOB REQUIREMENTS

· Candidates with prior hospitality experience are preferred but not required.

· Team player with good interpersonal and communication skills

Interested applicants, please email detailed to

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to -

[email protected]

OR

[email protected]

Call for more details please call at 6333 0052

Mondays to Fridays

9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License no: 09C4937 / R11022931

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

• Good hands-on skills for corrective work action for Mechanical & Electrical system.
• Ensure works are done properly and signed off service report with name and date.
• Record and highlight any consumption spike in BTU, Water and Electric meter reading.
• Update incidences bookings with dates and times for the work done on shift duty.
• Enforce safety rules and regulations needed to comply with term contractors for site work.
• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).
• Perform regular inspections of buildings with Fire Safety Manager.

[Job ID: 827797]

Responsibilities:

• Foster strong working relationships between the Sales Gallery and other departments, ensuring clear communication channels.
• Lead by example, motivating and inspiring the team through hands-on involvement and professional leadership.
• Assist the Sales Manager in the smooth operation of the Sales Gallery, including generating reports.
• Address and resolve guest concerns or complaints promptly, in coordination with relevant departments (e.g., Marketing, Customer Delivery).
• Ensure timely guest registration and check-in, while ensuring the gallery administrative support team delivers exceptional customer service.
• Regularly audit and check cash operation accounts, promptly reporting any discrepancies to the Finance department and Sales Manager.
• Ensure that the Sales Gallery’s facilities, property, and assets are consistently maintained to high standards.
• Manage inventory, ordering, and invoicing of items for the Gallery.
• Complete necessary reports for sales and encore operations.
• Prepare and deliver welcome letters for overseas guests as part of Preview Packages when travel resumes.
• Collaborate with the Finance team for monthly auditing.
• Carry out gallery administration tasks as needed.

Requirements:

• 1-2 years of experience in customer service or reception.
• Proficiency in Mandarin or Bahasa Indonesia to communicate with Mandarin/Bahasa Indonesia-speaking clients.
• Proficient in MS Office applications and good computer skills.
• Strong time management and multitasking abilities.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

[Job ID: 779648]

Responsibilities:

• Oversee and manage the branch's liquidity, ensuring seamless cash flow operations by executing various money market transactions.
• Provide competitive loan and deposit rate quotes to both internal and external counterparties, supporting business requirements and maintaining the branch's market positioning.
• Monitor and analyze financial markets, ensuring compliance with MAS liquidity regulations.
• Foster and maintain strong relationships with money market counterparties, including participating in business trips as needed to enhance these connections and expand the branch's network.
• Conduct Know Your Customer (KYC) due diligence on counterparties to ensure compliance and mitigate potential risks.
• Accurately record transactions (including money markets and investment products) into internal systems, providing support to the investment team.
• Compile various reports, including position, market, and financial reports.
• Undertake other ad-hoc tasks as required.

Requirements:

• A minimum of 2 years of relevant experience in the banking or financial institution sector, specifically in ALM/Liquidity management.
• In-depth knowledge of financial markets, with a focus on money market products (e.g., Interbank cash trades, Repo, and FX).
• Ability to work independently while being a strong team player, with excellent interpersonal skills to engage stakeholders across the branch, as well as various units or divisions at Head Office.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

We are a fast growing organization and we are looking for Appointment Setting Officer to help to fix appointment with the clients. If you are looking for a part-time job you can contact us.

• Flexible timing
• Able to work independently
• Can work from home
• Nice work environment
• Training will be provided
• Basic pay plus incentives

Responsibilities:

• Full spectrum of AP
• Preparation of suppliers account reconciliation, journal entries, staff claim and etc.
• Prepare information and documentation for auditing purposes.
• Assist in quarterly GST return and withholding tax.
• Other ad hoc task as assigned.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

Job Scope:

• Oversee and organize the daily schedule for the company's launch boat activities
• Manage logistics for launch arrangements for internal staff, including coordinating with external vendors for services
• Keep detailed records of launch movements for payment validation and related purposes
• Support the purchasing department in arranging logistics for the delivery of provisions, spare parts, and other supplies by both land and sea
• Review and verify relevant invoices
• Assist the purchasing department with any additional assigned tasks
• Carry out projects and duties as directed

Qualifications:

• Diploma in Maritime, Logistics, Supply Chain, or a related discipline
• Minimum of 1 year of experience in logistics coordination, sales, or purchasing
• Strong communication and interpersonal skills, with attention to detail and the ability to interact with stakeholders effectively

Job Description

• Conduct investigation, submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.

• Investigation work will include taking statements from any witness or suspect in the field or interview room, obtaining relevant evidence as defined by the Evidence Act and compiling and making recommendations in the investigation papers.

• Other ad-hoc duties as assigned by Supervisor

Job Requirements :

The candidate(s) for SIO position shall have investigation experience of at least 5 years with SPF and at least diploma/degree certification, IOs with substantial investigation experience but without diploma/degree may be assessed for the position as well; and

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

• 5 days work week
• AWS, Bonus, Medical Claim, Dental Claim

Job Scope:

• Maintain and update the planned preventive maintenance schedule.
• Propose improvements to enhance efficiency and reduce costs in facilities services.
• Manage general office tasks, including annual cleaning services.
• Handle quarterly and yearly renewals of essential building permits.
• Coordinate with suppliers and contractors for office facilities and maintenance needs, oversee office renovation projects.
• Ensure the accuracy of facilities management documentation and records.
• Coordinate Fire safety exercise in partnership with Building Management.
• Provide other administrative tasks for office operations.

Requirements:

• At least 2-3 years of Admin working experience
• Prefer to have experience in managing office maintenance.
• Proficient in MS Office software

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

Are you a fresh graduate or just finish NS? Looking for a career with no experience? Be part of the largest fleet of Auxiliary Police in Singapore.

For the first time, we are giving a boost to our bonus for the first 100 candidates!

Details:

· MONTHLY up to $5,120

· JOINING BONUS $35,000*

· Able to Choose Reporting Base: Lakeside / Bedok South / Changi Airport

· Fresh Grad / Fresh out of NS / No Experience welcomed to apply!

· Salary during Training!

· Stay Out Training!

Responsibilities:

· Provide Armed Protection

· Carry Out Enforcement Assignments

· Guarding & Patrolling of Restricted Areas

· Crowd & Traffic Control

· Escorting High Value Cargo and Vehicles

Requirements:

· Minimum 3 N Level passes (or 5 × Level 5 in WPLN)

· Nitec and above qualify for higher direct entry rank

· Singaporeans only

· Able to pass IPPT!

· Vehicle License added advantage for Outrider/Driver roles

· Able to commit 12-hour shift (Including Weekends and Public Holiday)

Benefits:

· Medical, dental and insurance benefits

· Staff corporate rates, discounts and recreational passes for staff and family

· High career prospect with horizontal and vertical growth!

Interested parties please feel free to send your details to 8498 6788 or click Apply.

Alternatively, walk in and quote “JAYE”

Certis Commonwealth @ 6 Commonwealth Ln, Singapore 149547

Monday to Friday, 9am to 5pm

We regret that only short-listed candidates will be notified.

• Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
• Making sure that every guest is greeted, seated promptly and well attended.
• To ensure that guest on every table receives attention and service.
• To be familiar with the daily station assignments of staff.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list and report that assist business decision.
• Fully understand the operation of the restaurant and service sequence.
• To be constantly aware of activities of the hotel.
• Assist in preparation and distribution of all promotional material

Requirements :

• Preferably 1 year of experience in F&B.
• Candidate with hospitality experience has an added advantage.
• Able to work in a fast-paced environment

Customer Care Officer (Order processing) - Training provided

• Permanent role
• Work location: Toa Payoh

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Diploma in Business Administration or equivalent.
• Experience in Sales Operations or Customer Services preferred
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus