Established in 1992, the Wee Kim Wee School of Communication and Information (WKWSCI) is the only full-fledged communication and information school in Singapore. It is a world-class centre of excellence with an international faculty, state-of-the-art research facilities, and global institutional affiliations.

The school is seeking to hire a Project Officer to support the management and execution of two research projects. The candidate will work closely with the Principal Investigator to conduct qualitative and quantitative research related to the promotion of online safety to children and youth.

Key Responsibilities:

• Manage the participant recruitment process for the research studies
• Collect data through qualitative and quantitative methods such as interviews, surveys and experiments
• Analyse data using different software tools such as SPSS
• Prepare progress reports, financial reports, and other research-related documents
• Write journal or conference articles related to the project
• Manage the finances of the project to ensure that appropriate expenditure levels are maintained
• Perform research administration tasks including but not limited to liaising with NTU and external parties on matters related to the project, purchasing equipment and software, and answering queries about the project

Job Requirements:

• Bachelor’s degree in communication studies, psychology, or related social science fields
• Experience with managing projects, especially those that are research-oriented
• Possess skills in quantitative and qualitative research methods
• Ability to analyse and interpret quantitative and qualitative data
• Good academic writing and communication skills
• Ability to multi-task and work independently
• Past working experience in academic research roles is preferred

We regret to inform that only shortlisted candidates will be notified.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

General Summary

The Welfare Officer provide operation support services to support the halfway house’s operations. The role ensure day to day needs of residents and operational requirements of the halfway house are met. Also ensure safety and minimise risk of the Halfway House

Roles & Responsibilities

1. Ensure daily needs of residents are well taken care of.
2. Motivate residents through their day-to-day interaction.
3. Handle residents’ complaints.
4. Refer residents’ issues to Social Worker when necessary.
5. Assist in institutional programmes such as outings.
6. Oversee HWH estate management
7. Assist in monitoring of workplace safety and health standards.
8. Provide logistics support for the effective functioning of HWH

Generate Notices for the offender

Monitor payments for cases and call to remind the offender

Generate reminder letter for cases where no payment is received after the deadline

Other Enforcement Supports assigned by the supervisor

Job Requirement :

Enforcement Support Officers shall have prior admin and enforcement work experience of at least 2 years with the Singapore Police Force or other related law enforcement agencies

Join the Singapore Civil Defence Force (SCDF) - The Life-Saving Force

We are a team of elite emergency response professionals from the Fire and Rescue Service (FRS) and the Emergency Medical Service (EMS), that are dedicated to saving lives and protecting property. Join us to be part of a family that strives to safeguard and make a difference in the lives of our citizens, in both peacetime and emergency.

Lifesaving. It's Life Changing!

What the Role Is

Be the source of courage, command, and control. As a SCDF Paramedic Senior Officer, you will be professionally trained to take control of challenging emergency medical situations and provide first-class prehospital care. You will also drive Emergency Medical Service (EMS) education, research, as well as operational and clinical excellence within the organisation to keep Singapore a safe and emergency ready nation.

We believe in grooming our officers as leaders. Through our talent management programme, you will embark on diverse foundational postings before specializing in their unique career pathways.

Mentorships, varied job exposure, and opportunities to participate in overseas missions and international learning exchanges will help to nurture your strengths and prime you for real-life challenges.

Upon joining SCDF, you can look forward to securing stable full-time employment with an enticing remuneration package. Candidates can stand to earn between $5,140 to $6,150, inclusive of monthly frontline allowances.

What we are looking for

To qualify for direct entry as a Lieutenant, you must meet the following requirements:-

• A Degree in any discipline
• Strong leadership and interpersonal skills
• Male applicants must be PES B2 and above
• Minimum 'Pass' for IPPT

Sign On Bonus

As a successful applicant, you will receive a $15,000 sign-on bonus (subject to eligibility) upon emplacement.

As valued members of SCDF, employees stand to benefit from a range of perks and privileges, including:

• Annual increments
• Performance bonuses
• 14 to 18 days’ vacation leave (inclusive of other leave types)
• Medical and Dental Subsidies
• Employee welfare benefits
• Yearly $700 learning and development subsidies to better support MHA’s officers’ professional and personal growth, health and well-being.
• Strategic Payment Scheme e.g. cash payouts of three months (Lieutenant and below) quantum upon reaching their 3, 6, 9, 12, 15, 20, and 25 years in service.
• Invest Retirement Package - A contribution equivalent to 13.25% of your gross salary will be credited monthly into your retirement account.
• Group insurance

For more information, please visit the following links

SCDF Corporate Website (Career Pathway and Renumeration) - https://www.scdf.gov.sg

SCDF Career Microsite (Interactive Experience on Career Journey) - scdfcareers.sg

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

i. Monitor/manage feedback from multiple feedback channels (e.g.calls to contact centre, emails to public facing inboxes, as well as other digital and traditional platforms);

ii. Monitor and manage Authority’s contact centre;

iii. Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;

iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines (See ANNEX C);

v. Respond to requests from operation divisions for vetting of replies within one working day;

vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;

vii. Implement any other Service improvement initiatives when assigned

Monday to Friday - 8.30 AM to 6.00 PM

Working location : 1 Cluny Road , Singapore 259569

Job Requirement :

Degree in mass communications, marketing, or related discipline;

(b) At least 3 years’ relevant experience in customer service management, call centre management or quality service management;

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Description

• Conduct investigation, submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.

• Investigation work will include taking statements from any witness or suspect in the field or interview room, obtaining relevant evidence as defined by the Evidence Act and compiling and making recommendations in the investigation papers.

• Other ad-hoc duties as assigned by Supervisor

Job Requirements :

The candidate(s) for SIO position shall have investigation experience of at least 5 years with SPF and at least diploma/degree certification, IOs with substantial investigation experience but without diploma/degree may be assessed for the position as well; and

Title: Customer Service Officer (Banking)

Customer Service Officer - Call Center (Banking)

Role: Shifts role (Morning and Afternoon Shifts)

Job Requirement:

• Comfortable with using computer applications and tools.
• 1 to 3 years of experience in customer-facing roles (front or backend)

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Working Hours

• Mondays to Fridays: 6.30am to 4pm, inclusive of 1hr lunch break (42.5 hours work week).
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Services

Key responsibilities include:-

1. Maintaining general cleanliness of school compound, meeting rooms, offices, staff rooms and classrooms which includes, floor sweeping, mopping, clearing of rubbish, wiping and arranging of tables and chairs.

2. Operating and maintaining general cleanliness and serviceability of school equipment i.e. air purifiers, standing fans, Fire Extinguishers etc.

3. Support by providing & preparing all logistical arrangements for school events and activities including carrying and arranging furniture & equipment.

4. Simple administrative and office work like distributing items to various classrooms.

5. Escorting contractors working in school compound i.e. Pest Control, Building works & repair, Aircon maintenance servicing & electrical work.

6. Assist in the maintenance of school Facilities i.e. Receive faults/damage report from teachers, coordinate with TC for repair, monitoring repair progress and ensure safety measures are in place during maintenance.

7. Assist in the day to day operations and functions of the school as directed by School Leaders; Administrations & Operations Managers

Qualification, Skill & Experience

The Personnel should preferably have the following qualifications, skills and experience:

- A dynamic, dedicated and motivated individual that can complete tasks without close supervision.

- Primary school qualifications

. - Advantage to have some experience in logistics and facilities maintenance.

- No chronic medical problems with an acceptable level of fitness and without criminal records.

Are you looking for a role who is handling Accounts Receivable? Here's one!

Responsibilities:

• Manage public relations matter and reach out, engage, educate and liaise with property owners, occupiers and residents on all matters relating to the project
• Manage the team of PRO engaged by the contractors
• Develop, coordinate and supervise the public relation programme for the project

Requirement

• Diploma in Mass Communication or Public Relation
• At least 3 years of relevant experience as a Public Relation Officer in the construction industry
• Able to work independently and in a fast moving environment
• Contract role

Job Description

The job involves the supervision of large civil and infrastructure projects such as the Cross Island Line and supervision of production for precast elements for super structures in HDB projects.

We have openings for the position of Resident Technical Officer, RTO, for both Station and Bored Tunnel Works.

For RTO Tunnel, the candidate shall have minimum eight (8) years of relevant experiencein projects similar in nature to the Works in the Civil Contracts. For RTO Station, a minimum of 3 years of relevant experience in supervision deep excavation/basement works.

Shift Works are required.

MRT Project experience will be an advantage.

All RTO shall have a diploma in the civil discipline or equivalent and be accredited by JAC of IES/ACES as QSS.

The RTO (Tunnel) shall also be accredited as Resident

Technical Officer (RTO) (Tunnel) under IES/ACES

Specialist Accreditation Programme

Our client provides engineering, construction, and project management services. Due to business needs, they are now recruiting a Inventory and Shipping Officer to be part of their Shipment Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Inventory and Shipping Officer:

• Manage the procurement of spare parts from approved suppliers.
• Coordinate the shipment and repackaging of parts for customer delivery.
• Ensure timely delivery arrangements for both regional and international shipments.
• Collaborate with the logistics team and supervisor to efficiently process incoming orders.

Requirements:

• Relevant experience with inwards and outwards shipping

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

· Able to commit night shift/during weekends &PH

· Able to commit OT

· Communicate with managers to coordinate schedules

· Prepare essential documentation, including memos, reports, and other forms of communication

· Handle human resource duties, including managing personnel databases and payroll

· Act as the organizational receptionist and receive calls and guests

· Answer and respond to organization emails and phone calls, and forward communications to appropriate parties as necessary

· Maintains and organizes meeting schedules

· Regularly check and maintain record of necessary office supplies

· Communicate regularly with staff to help procure needed items

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Responsibilities

1. Check repaired / overhauled history of components and determine the workscope to perform.

2. Update and maintain database of all the additional requirements from customers to be performed on specific components. Inform workshop to perform these additional requirements for the specific components.

3. Track and update the status of all sub-components that are sent to outhouse vendors. Follow up with outhouse vendors on any queries related to these sub-components.

4. Monitor the availability of all spares that are indicated in Bill of Materials for all workshops.

5. Work closely with SIA and SIAEC Materials Requirement Planning Teams to provision sufficient spares to support operations.

6. Provide regular reports on the performance of outhouse vendors and inhouse workshop.

7. Carry out any other duties as assigned.

Requirements

1. Polytechnic Diploma in engineering or relevant quantitative disciplines

2. 1 - 3 years of relevant experience, ideally in Operations. Those without relevant experience are welcome to apply.

3. Strong skillsets in Operational Planning & Control

4. Open mindedness to approach problems from various angles

5. Good interpersonal communication skills

6. Strong analytical and reporting skills

7. Good computer skills in Microsoft Excel, Microsoft Word and SAP would be an advantage.

As the Compliance and Money Laundering Reporting Officer, you will be responsible for overseeing compliance and serving as the primary point of contact for anti-money laundering (AML) matters within LMAX Digital Broker Singapore. You will require an in depth knowledge of the Payments Services Act (PSA) and its application to firms offering DPT services to institutional clients. You will work closely with senior management, business units, and external stakeholders to ensure adherence to regulatory requirements and the implementation of effective AML controls and procedures.

Key Responsibilities:

• Be the point of contact for MAS, the local regulator and facilitate regulatory filings in accordance with local laws; and also, the point of contact for the day-to-day implementation and execution of Compliance policies related to the Singapore region.  You will also work in cooperation with the Group compliance team.
• AML Program Management: Develop, implement, and maintain an effective AML program in accordance with MAS regulations and international standards. This includes conducting customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, and suspicious activity reporting (SAR).
• Money Laundering Reporting: Serve as the designated Money Laundering Reporting Officer (MLRO) and be responsible for the timely and accurate reporting of suspicious transactions to the relevant authorities. Ensure that SARs are prepared and filed in accordance with regulatory requirements.
• Risk Assessment and Mitigation: Conduct periodic risk assessments to identify and assess AML and financial crime risks.  Develop and implement risk mitigation strategies and controls to prevent money laundering, terrorist financing, and other illicit activities.
• Training and Awareness: Develop and deliver AML training programs to educate employees on their AML obligations and the importance of compliance.  Promote a culture of compliance and integrity throughout the organization.
• Monitoring and Surveillance: Implement and maintain robust monitoring and surveillance systems to detect and prevent potential AML breaches across Fiat and Crypto. Conduct investigations into suspicious activities and escalate findings as necessary.

• Bachelor's degree in Law, Finance, Business Administration, or related field. Advanced degree or professional certification (e.g., CAMS, CFCS) in AML compliance is preferred.
• Minimum of 5 years experience working in a Compliance and AML position for a Financial Services/Crypto Asset firm.
• Sound knowledge of Singapore MAS Payment services Act.
• Proven track record in managing regulatory compliance matters and dealing with MAS.
• Strong understanding of AML risk management principles, transaction monitoring techniques, and SAR reporting requirements.
• Excellent analytical skills, attention to detail, and ability to interpret complex regulatory requirements.
• Effective communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels.
• Proactive, self-motivated, and able to work independently with minimal supervision.
• Proficiency in Microsoft Office applications and compliance software tools.