Benefits:
-Variable Bonus

Salary Package:
Basic Salary: $2200 - $3000

Working Location: Alexandra

Working Days: 5 days per week

Working Hours: Rostered Schedule by Management

Mon to Sat: 0830hrs to 1730hrs | 0830hrs to 1830hrs | 0900hrs to 1800hrs | 0900hrs to

1900hrs|1000hrs to 2000hrs

Sun or PH: 0930hrs to 1730hrs | 0930hrs to 1830hrs | 1000hrs to 1800hrs |1000hrs to

1700hrs | 1100hrs to 1900hrs

Responsibilities:

• Handle phone calls, answer general enquiries.

• Greet, check in and announce customers’ arrival.

• Managing the Sales Executive turn system.

• Ensuring showroom is tidy and orderly.

• Ensuring display cars (interior and exterior) are in good condition.

• Provide refreshments to customers.

• General adhoc admin duties that may be assigned from time to time.

Requirements:

• Experienced as Receptionist or customer service ground job.

• Customer oriented with high level of service attitude.

• Good communication and social skills

• Hardworking, extrovert, people focused and enthusiastic.

• Have basic MS Office and data entry skills.

• Able to commit on weekends and Public Holidays.

• Willing to work in out of office locations when requested.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.


EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

Responsibilities

• Manage and control the collection process for your assigned portfolio of delinquent accounts including liaising with legal counsels, financial consultants and other professionals
• Familiar with legal, bankruptcy, repossession and other insolvency processes
• Ensure timely payments from accounts under your supervision
• Provide updates, recovery strategy for major delinquent accounts with respect to loan restructuring, specific provisioning, write-offs etc
• Prompt follow-up on accounts including conducting site visits
• Prepare statement of accounts and reminder letters
• Conduct inspection of financed assets
• Other duties relating to recovery and/or collection process
• Preparation of reports
• Ad-hoc duties assigned by the Credit Supervision Manager

Requirements

• Minimum Degree holder from the business / finance / accounting discipline
• Preferably 6 to 10 years of relevant experience in SME Loan Recovery
• Proficient in Microsoft Office applications
• Class 3 Driving License
• Only Singaporeans

Interested candidate who meets the essential prerequisites, please email your detailed resume, stating current and expected salary and contact details to:

Email: [email protected]

We regret that only shortlisted candidates will be notified

Customer Service Office @ TANJONG PAGAR

Compliance and Risk Management Officer

Requirements

· Bachelor’s degree in a relevant field.

· Minimum of 3 years of experience in Compliance and Risk Management within fund management, with a comprehensive understanding of Capital Market Service (CMS) License requirements governing Fund Management.

· Experience in engaging with regulators, particularly the MAS, knowledge of regulations in other ASEAN countries and/or Korea jurisdictions is a plus.

· Familiarity with operational and investment risk management frameworks and procedures.

· Strong ability to work both independently and collaboratively within multi-functional teams, with a methodical approach and excellent planning skills.

Responsibilities

· Manage all aspects of compliance and risk management.

· Review the compliance and risk management framework, policies, and programs to ensure adherence to the company policies and prevent regulatory violations.

· Responsible for internal and external compliance audits and risk management assessments, respond to regulatory requests and related issues.

· Prepare periodic reports for senior management and regulatory bodies.

· Review marketing materials to ensure compliance with AML, KYC, CDD, PDPA, and other applicable regulations.

· Conduct training for employees on relevant regulations and industry practices.

For interested applicants, please submit your CV along with your current and expected salary. We regret to inform you that only shortlisted candidates will be notified.

Customer Service Officer

5 days, 8.30am- 5pm

Address: Jurong

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Contract: 2 years

Location: Depot Road

Working hours: Mon - Fri (930am - 7pm)

Responsibilities

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary.

Requirements

• Min 1 - 2 years of customer service experience
• Good communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

5 days, 8.30am- 5pm

Address: 31 Jurong Port Road, Jurong Logistics Hub 619115

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Working Days: Monday – Friday
• Working Hours: 08:00am - 05 :00pm
• Location: Taman Jurong
• Salary: $2,800 - $3,000 + $90 Transport Allowance

Responsibilities:

• Process monthly payroll and overtime payments.
• Handle employee work pass applications and cancellations
• Manage the onboarding and offboarding process
• Assist with recruitment activities such as posting job openings, screening resumes, and scheduling interviews.
• Ensure timely tax clearance for employees.
• Manage insurance claims for employees, including medical and accident claims.
• Perform other HR-related tasks or projects as required.
• Issue uniforms to new employees during onboarding and manage uniform inventory.
• Perform general office administrative duties such as filing, organizing, and managing office supplies and stock.

Requirement:

• Minimum Diploma in Human Resource or a related field
• At least 1 year of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Security Officer
• Monthly Salary: $2,000
• Working Location: Tanjong Pagar
• Working Days & Hours: 4 Days (7-7 AM & PM Rotating)

Interested applicants can also send your resume to WA: +65 8827 8712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Maintain peace and order within the Hotel premise and to provide safety and security to Hotel guests, patrons, employees and their belongings, and the Hotel's properties.
• Ensure no break-in and intrusion in secured and protected areas.
• Perform patrolling round in all areas of the Hotel’s premise.
• Conduct investigations on incidents involving disturbance, accidents, losses, thefts, etc. occurring in the Hotel.
• Report all matters that are harmful to the Hotel business
• Be familiar with the fire emergency plan.
• Take necessary action whenever the fire alarm is activated.
• Keep proper and updated records/entries in relevant security logs and records.

Job Requirement

• Relevant experience in hospitality industry will be an added advantage
• PLRD licensed
• Willing to work rotating shifts including weekends and public holidays

• Position: Aviation Security Officer
• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Salary Package

i. Gross salary: up to $2,850

ii. Bonus of $2,500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

* Screening of passengers at designated zones

* Manual bag checks

* Usage of security screening equipment for screening purposes

* X-ray screening of checked in luggages

* Any other security related roles at Airport

Requirements:

* 1 N Levels / 1 O Level / WPLN 3 x Level 4

Working hours: Monday-Friday 11am to 8pm/ Weekend and Public Holiday 10am-7pm

2 days off per week (1weekday ,1 weekend)

Job Description

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Working Location

Paya Lebar - PLQ Mall

Jurong East - IMM

Ang Mo Kio - AMK Hub

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Description:

Provide recruitment support for all levels of staff including:

• Job advertisement posting;
• Screening resumes to determine which candidates meet the minimum requirements;
• Conducting interviews to narrow the number of potential candidates who will be interviewed by the hiring Director;
• Conducting reference checks by verifying employment information and contacting the professional and personal contacts provided by the candidate;
• Schedule interviews for hiring Director via online or face to face.

Requirements:

• Preferably Entry Level specialized in Human Resources or equivalent;
• Excellent communication skills;
• Training will be provided for candidates with minimum experience.

First round of interview will be held via zoom.

Job Responsibilities and Duties

• Ensure Earth Control Measure are according to Qualified Erosion Control Professional's design
• Assist Qualified Erosion Control Professional to monitor earth control throughout various stage
• Supervise the Earth Control Measures implemented accordingly
• Any other matters related to earth control

Requirements (Qualification & Experience)

• Must be a registered Earth Control Measures Officer with IES
• Possess Earth Control Measures Officer certificate and license
• Willing to work in West region of Singapore
• Minimum 3 years’ of relevant working experience in a construction firm

• Permanent full-time role
• Salary $2850 + JOINING BONUS $2500
• No bond
• Training Provided
• Working Location: Changi

Job Description:

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Permanent full-time role
• Salary $2850 + JOINING BONUS $2500
• No bond
• Training Provided
• Working Location: Changi

Job Description:

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Island wide, Singapore
• Salary: $2,700 to $3,000 + Allowances
• Bonus: $3,500
• Training Provided

Job Scope:

• Patrolling and conducting enforcement duties related to illegal parking and public health.
• Attending to public feedback and concerns.

Requirements:

• Able to commit to a 12-hour duty schedule

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

About this role:

Wells Fargo is seeking a Senior Business Relationship Support Specialist to join our growing team in Singapore.

In this role, you will:

• Primary servicing responsibility for India market customers but will cover other geographies subject to business requirement
• Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
• Assist with components of audit or compliance reviews and exams
• Maintain policy manuals and Business Continuity Plan documentation
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non credit products to new or existing customers
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Relationship Associates
• Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Make decisions on complex customer issues and problems
• Partner with customer service manager to resolve issues and provide status updates on implementations
• Collaborate with executives, management, relationship managers and other internal partners or business lines
• Mentor to less experience individuals and may assist with their development

Required Qualifications:

• 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Excellent English verbal and written communication skills
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Proficient with MS Office applications (Word, Excel & PowerPoint)
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.
• Excellent English verbal and written communication skills
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $3000*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Description:

• Ensure safety provision on sites are maintained on site as per WSH Act & regulations
• Conduct regular site inspections and follow up actions to ensure safety compliance. Make necessary recordings
• Investigate and report on any accidents or incidents that occurs and take action to prevent re-occurrence
• Prepare Risk Assessment/ Safe work procedure
• Assist in planning and preparation of safety equipment to be available for site usage
• Periodic conducting of safety briefing
• Report incidents and accidents to management
• Maintain project accident statistics
• To perform other supervision and routine job assigned by corporate management team
• Experience in ISO 9001, ISO 14001, OHSAS 45001 system
• Any related duty as assigned

Requirements:

• Candidate must possess WSH Level B or C certificate
• At least 3 years of relevant work experience
• Possess own transport will be an added advantage
• 6 days work week
• Full-Time (s) available

Interested applicants are invited to apply with their comprehensive resume, stating current and expected salary via APPLY NOW.

We regret that only shortlisted candidates will be notified.

Job Title: Heterogeneous Integration Laboratory Officer

Job Description:

Are you a recent graduate eager to dive into the world of cutting-edge electronics? Join us as a Heterogeneous Integration Laboratory Officer and become a key player in advancing next-generation technology. In this role, you’ll gain hands-on experience with state-of-the-art equipment and contribute to groundbreaking research in electronic module integration.

Key Responsibilities:

• Heterogeneous Integration: Engage in the complete process of module integration, including die preparation (dicing and back-grinding) and combining components into fully functional modules.
• Equipment Operation: Operate and maintain various high-tech instruments used in the heterogeneous integration process, ensuring they are in optimal condition and ready for use.
• Process Support: Manage equipment readiness, ensure the availability of processing materials, and perform critical tasks in the integration process.
• Inspection and Analysis: Conduct metrology inspections and analyse color-coded data to ensure the highest quality and precision in integrated modules.

What You’ll Gain:

• Cutting-Edge Experience: Work with the latest technology in heterogeneous integration and contribute to innovative research in advanced electronics.
• Professional Growth: Receive hands-on training and mentorship from experienced professionals, with opportunities for career development within a forward-thinking company.
• Collaborative Environment: Be part of a dynamic team that values your input and fosters a culture of learning and collaboration.

Qualifications:

• Diploma or ITE graduate in Materials Science, Mechanical Engineering, Chemical Engineering, Chemistry, Electrical Engineering, or Electronics.
• We value enthusiasm and a willingness to learn over extensive experience.
• Experience in semiconductors device fabrication or packaging and assembly equipment operations or processes will be added advantage.
• Strong communication skills, industry awareness, and problem-solving abilities.
• Highly motivated and a proactive self-starter with the ability to work effectively in a team.

Why Join Us?:

At "Institute of Microelectronics", we are dedicated to developing talent and providing our team members with the tools and support they need to succeed. We offer a vibrant and inclusive work environment where innovation thrives. Enjoy a range of benefits including ongoing training, career progression opportunities, and the chance to work on pioneering projects.

Main job description

1. Review and Process Documents for Account Opening

· Evaluate and approve necessary documentation for the creation of new accounts.

· Ensure all documentation meets internal and external regulatory standards.

2. Perform Account Maintenance Activities

· Client Communication: Engage with clients to address their queries and needs.

· Suitability: Ensure investment products and services align with the client’s profile and objectives.

· Tax Forms Processing: Manage and process necessary tax documentation for clients.

3. Verification of Client Data

· KYC (Know Your Customer): Conduct thorough KYC checks to confirm client identity and legitimacy.

· Customer Due Diligence (CDD): Perform standard due diligence to assess potential risks associated with clients.

· Enhanced Due Diligence (EDD): Conduct in-depth analysis for higher-risk clients to ensure compliance with regulatory standards.

4. Perform Adverse News Search

· Investigate and assess any negative information about clients through media and other sources.

· Analyze findings and determine any necessary actions or escalations.

5. Liaison with Customers and Relationship Managers

· Communicate and coordinate with clients for document submissions.

· Support both local and overseas Relationship Managers to facilitate smooth client interactions and documentation processes.

6. Client File Management

· Ensure all client files are accurately stored, organized, and maintained.

· Adhere to data protection and confidentiality regulations.

7. Report Preparation for Management

· Compile and prepare various reports for management review.

· Include monthly statistics, identify any irregularities, and provide insights or recommendations.

8. Participation in Regulatory and Process Improvement Projects

· Engage in projects related to regulatory changes, process improvements, remediation activities, and audits.

· Ensure compliance with new regulations and enhance operational efficiency.

9. Ad-hoc Duties

· Undertake additional tasks as needed to support the team and business operations.

Other job requirements

1. Excellent Team Player with Strong Interpersonal and Communication Skills

· Demonstrates the ability to work effectively within a team.

· Possesses strong interpersonal skills to collaborate with internal and external stakeholders.

· Can build and maintain positive working relationships across different departments and with clients.

2. Proficient in Bilingual Communication

· Exhibits excellent communication skills in both English and Mandarin.

· Able to prepare clear and professional email correspondence.

· Capable of creating periodic reports in both languages, catering to overseas branches and HQ in Taiwan.

3. Committed and Meticulous with Attention to Detail

· Shows a high level of commitment to their role.

· Possesses a meticulous nature, ensuring all work is done with precision.

· Maintains a keen eye for detail, crucial for document review, data verification, and compliance tasks.

4. Proactive Problem Solver and Liaison

· Takes initiative in identifying and solving problems.

· Actively liaises with team members across different subsidiaries.

· Follows up on tasks and issues to ensure timely resolution and progress.

5. Awareness of Risk Controls and Regulatory Requirements

· Understands and adheres to risk control measures.

· Knowledgeable about local and overseas market practices.

· Stays informed on relevant regulatory requirements to ensure compliance in all activities.

6. Ability to Participate in Ad-hoc Projects

· Flexible and adaptable to take on additional tasks as needed.

· Capable of contributing effectively to various projects, even those that arise unexpectedly.

· Brings value to project teams through relevant expertise and a collaborative approach.

Top 3 requirements that candidates must possess

1. Language proficiency in reading and communicating

2. Team player

3. Outgoing personality

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)